Ghassan : I made booking , then made a cancelation since 19th November 2019 and up to now I haven't received my money back. my case N° 00991309 | ref:_00D24JNjx._5001p3RfkcS:ref Regards, Ghassan
Has anyone lost their luggage flying out from London to Casablanca and then onto marrakesh. Bags were meant to be direct to marakesh however they didn’t make it and there is no sign on them. The flight was on Sat the 15th feb.
I made booking , then made a cancelation since 19th November 2019 and up to now I haven't received my money back. my case N° 00991309 | ref:_00D24JNjx._5001p3RfkcS:ref Regards, Ghassan
Guest : Air Morocco is they worst 👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿bad service and big big thieves so be aware 👀👀👀👀👀👀👀keep you're eyes on you're bags they use to good since a lot traveler all over they and they stuff are professional thieves very sleek mother * * hate they fact they hired professional thieves to * ruin they cliente vacation air Morocco air Morocco Ram Ram * thievesyes they are thieves.. it's so embarrassing for an Airline.. I learnt my lesson through A1 Freight
Royal air maroc...indeed a terrible airline.. I shipped my luggage r through A1freight and it ended up through Ram. Bt has never arrived... Then they gave me emails and numbers that don't work to do a follow up, but I think their staff steal luggage.. It's evident.
Since last April 21, I filled claim form at Marrakesh Airport- I have not received any messages from Airlines regarding my delayed (Lost) luggage. What a shame. I was visiting Marrakesh only for 5 days and already departed to my country on April 27. Now, I have almost no hope that I will get my luggage back.
Let me share the experience of traveling this airline, the staff is so shameful and ridiculous that remove the person with disability from flight, due to oversell of air ticket and need him to pay a penalty for changing the ticket. For more information, please visit the following link: amp.scmp.com/sport/outdoor/trail-running...
Did you ever get your luggage back? The same thing happens with my mom. She was coming from Tunisia 2 days ago.
Hello I flew form Cotonou Benin airport August 29 th 2018 to Honolulu Hawaii airport I still miss on of my bag since I got my final destination I made the claim but still pending without respond from Royal Air Maroc I really need that bag cause I have some important things to get on it Thanks
I've come from Barcelona directly to Casablanca and the Royal Air Maroc lost my baggage. I have no news since 5 days ; If i have one recommandation to all the golf players who want to come and play golf in Morocco, DO NOT TAKE THE ROYAL AIR MAROC or you can say Goodbye to you golf bag.
I travelled from Manchester airport via Casablanca to Accra and 1 of my luggages didn’t arrive. I’ve called several times but no meaningful explanation. Worse airline ever
Has anyone had a response from Royal Air Moroc following reporting missing luggage? I have tried via the Royal Air Maroc world tracer process, and directly with the airport as an enquiry and still no response. Its ben 24 days now since my suitcase went missing in Casa Blanca on the 15 July. It should have been transferred straight from Dubai Emirates flight to Royal Air Maroc to go to Gran Canaria. Emirates have responded stating it made it to Casa Blanca but no response from Royal Air Maroc. I was reassured in Dubai and Casa Blanca airport that my suitcase would be transferred without me having to collect it and check it back in. A response at least would be great for insurance purposes.
This’s my third flight with this airline always very pleasant never had any issues till my return flight from Dakhla to London Heathrow via Casablanca on the 9th of may 2018 I had a connecting flight in Casablanca for 3 hours stop and once at my final destination my luggage didn’t appear made the claim and kept calling the airport and the airline almost every day none seems to know anything they’re telling me the Casablanca airport not even responding to them and it’s been 18 days now!
I will not go into detail because it is not a very pleasant story to tell. This is the most unprofessional airline ever, I cannot believe that they are still in business. I wouldn't take this airline even if the ticket was free.
Did you ever get your luggage back?
Guest : I recently returned to Washington fr om Tunis, via Casablanca on flight AT 573 & AT 218 respectively, which arrived 08/02/17 at 7:30PM at IAD (Washington Airport My luggage, which was supposed to be checked all the way through to my final destination, baggage tag No AT849346 has apparently been completely miss-placed and possibly off loaded somewhere in CASA. lost luggage counter, where I spoke with an agent informed me that they would be in touch within (24) hours to inform me of where and when my luggage would be tracked down and arriving. It has been 6 days now; I called the number given to me at 18003446726 numerous times since my arrival and they have absolutely no information for me as to the wh ereabouts of my luggage! tried the local number 703 5725268 for a week none answered left several voice messages none got back to me. I find it completely unprofessional how in our world today with the security and technology available to you as a large airline can completely miss-place baggage. I am considering a lawsuit if anyone interested to join me please contact me at email@example.com
I never knew how crappy this airline was till the day of my flight... and then I hear others (even locals) sayig they will never fly with them. My flight first delayed with no vocal announcement, just noted on the digital board only in Arabic and French (we do not speak any of these languages) - in tiny fonts. 11:30pm departure to 3:00am... We were at the airport from 7:30pm (because this was a connecting flight), and the area we were in had no currency exchange booth and only 1 small snack shop which didn't accept credit cards. It was an incredibly LONG wait, and at 1am the airport staff speaks in Arabic, which later we found out our flight was cancelled. It took then 2+ hours to sort out what they were going to do. In the end they prepared a bus to take us to our final destination. We arrived at our hotel, 6:30am. Of course we had to complain. Couldn't believe we had to wait for almost 2 months for them to get back to us with a response. A response saying we will get a refund in 4 - 6 weeks max. Not surprised to see that after more than 6 weeks - no refund. Plus they do not issue you a flight cancellation certificate, which we needed to file a claim for our travel insurance. They never responded to our multiple requests for this and I just gave up, since the deadline to file the claim was approaching by the time they were replying to me. I feel like this is going to be a long battle and it is already draining me... I hope others are getting somewhere with their customer service. Such a horrible airline!
i cant believe im still waiting to be compensated 6 months later and their customer service sucks
RAM lost my luggage 14 September 2017. There is no telephone number to call and discuss your matter. They dont reply to emails either. They finally sent me an email that I am not entitled to any compensation. Every effort to communicate with this airline stopped. What shall I do please
The worst airline. Nobody can fix po Bless, nobody knows anything... NEVER again with this people
I can't find my luggage rosemary umweni : I can't find my luggage
I can't find my luggage
Had same experience also with royal air maroc last sept 2017 delaying my 2 luggages for 2weeks. Received few email from their client service telling me that im eligible for compensation and ask me to send all the documents needed, but until now feb 2018. Nothing arrive in my account and no one replying back again. Now, im considering to sue them. THEN MAYBE WE CAN TALK IN SAME LANGUAGE.
Rubbish, useless and hopeless airline, luggage with my wedding stuff gone. Thanks to air Maroc
3 weeks later, this useless airline have not giving me any sort of response to my claim. Luggage now lost, no calls being picked up. Only way to illicit response is on twitter where they give meaningless generic responses. Only option is to open case against them.
The worst airline I ever experienced, horrible costumer services, we were ripped off. Sad!
This is the WORST airline ever. My only bag flying into this country is missing 5 days so far. No help no info no compensation. How are these people still in business stealing luggage. Will never fly this way again. Will tell everyone not too as well. Plus starting to post on all social media to warn people. If the king here has a goal to increase tourism then he needs to clean up his airline cause no one will want to come here
Terrible service and no one picking my calls to explain where my daughters bag is!
It’s the worse airline company one can use unless you are white and Moroccan. At the JFK airport, I was stood for hours before my baggages were checked in because the lady was so busy making calls and cracking jokes with her colleagues. She didn’t know what she was saying about the timeline and the layover and I had to talk to the manager before she realized her mistakes and let me go. Once I landed in Morocco after a delayed flight, there was no room to stay in for my 20hours layover!!! I got to the hotel Fly at 8:30am and I finally got a room at 7pm not to mention that they have public filthy and smelly bathrooms to shower. I was abused verbally by the receptionist, discriminated and yelled at. I complained to a manager who in her turn told me she has nothing to say about the matter but I just have to wait until they call me. I started asking for names to complain to a higher person in the hierarchy but no answers were given to me therefore I decided to record videos of them. The receptionist walked towards me and aggressively fought me to grab my phone out of my hand to delete the recordings. I was hurt physically and emotionally after that trip. I will never use that company again and I’m planning to sue them once I go back to the U.S. for bad treatments and discrimination. They are breathtakingly rude, mean, insulting, racist and all the other worse things one can think of.
My luggage not arrived
I flew from Brazil to Paris in last day of 05/2017, in which my suitcase was completely damaged. I've made the registration when I landed at Paris airport and then in the Royal Maroc Airlines website. Since 07/2017 I have made contact by customer service center and the closest thing I've gotten to solve my problem was a return email requesting the qualification of records, bank account for reimbursement and details of the flight. At the moment, they completely ignore me. TOTAL LACK OF CONSIDERATION AND RESPECT WITH CONSUMER !!!
Hi, I Was one of your flights from Nigeria to Montreal on 30th of Aug 2017. Your services as an airline is very terrible, expecially getting people's bag missing is a regular occurrence with you. I will never use your airline again, and will never allow anybody I know to use it.
I booked in march royal maroc business sept 4 from casablanca to fes returning sept.11.they emailed me the flights were cancelled due to operational problems.i could not accept their dates due to pre paid hotel and tour booking plus I was coming from Asia and could not change international flights.I called the USA toll free number and they promised a refund.I had to book roundtrip taxi service.just out of curiosity,I checked their website and they reinstated Sept 4 flight to Casablanca.i hope i get a refund.
I flew from Brussels to Washington DC with a transit/plane change in Morocco. My bag never arrived in washington DC. I am completely upset as I had items in that bag that money cannot buy or replace as well as clothing and shoes that I love and spent alot of money on. I am so upset. If my bags don't arrive in the next 5 days I will file a complaint with the Better Business Bureau and tell all of my friends and family to NEVER fly this airline. EVER!!! I am beyond disappointed.
Air Morocco is they worst 👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿bad service and big big thieves so be aware 👀👀👀👀👀👀👀keep you're eyes on you're bags they use to good since a lot traveler all over they and they stuff are professional thieves very sleek mother * * hate they fact they hired professional thieves to * ruin they cliente vacation air Morocco air Morocco Ram Ram * thieves
Ram is one they worst companies to travel with when you experience delay of your baggage taking days before u get and they staff know they companies is so * up they they just pretend because they no client pointing at them some keep 100% and tell you keep you're belonging with you at all time and when they steal your * they never * as they claim 20 pleoples for they plain I took 20 of us * got missing from they bags that's a shame Shame shame Shame on Air Morocco 😡😡😡😡😡😡👎🏿👎🏿👎🏿👎🏿terrible terrible um even speechless they ruin our vacation ever take it again never
For upcoming traveler hold on tigh to bags they professional thieves they will brake you're locks and thieves you're valuable thinks terrible air line I bough some gifts for my family & friend they broke all my 4 suite cases ant wrap them after the operation for free they worse air line to travel with is air Morocco please Please Please for all they people coming Europe and us be careful with you're valuable things hold on to it don't worry chock at you're arrival they ruin my vacation for sure 07-30-17 I leave in New York never never never again
Flying Air Maroc was the worst experience of my life (along with my families). We usually fly Egyptair but after an agent took 10k from us, reserved but never issued tickets, we were forced to book with whatever airline was available. Fortunately on the way to Egypt, we were able to fly Airfrance. The customer service was great and the flight attendants were attentive to our needs from NY to Paris and from Paris to Cairo. Unfortunately, on our way back we were forced to fly Air Maroc. Air Maroc flight attendants were unfriendly and unprofessional. Multiple times, my family members or myself requested water that was not delivered. A flight attendant approached my sister, stating that one of her children had been pressing the button that calls for a staff member. In reality, my sis just needed some water for her kids! Flight attendants were never smiling. The actual flight was smooth. Not much turbulence and the pilot had a soothing voice. That was the only positive. Let's go back to the experience in Morocco while waiting for our connecting flight. My mom went to the bathroom and when she came back she realized there was a line to enter the gate. She frantically went to look for us. The man at the gate stated that we went through security already. Why? Really not sure. Then we see my mom. They search her a second time and mistreat my sister, traveling with her two kids. She is approached by a lady that seems to be the head of the staff there and is told to go on one line then to switch lines with her double stroller. The man who was checking my bag, was so unprofessional that it makes me cringe. He was talking to me in Moroccan dialect and I only understand Egyptian Arabic and English. I told him this and he proceeded to make fun of me and mock me. Then he took some items such as zzzquil in containers that I believe fit the weight requirements. I am fine with airlines taking additional safety precautions, and to be honest I didn't check to see what the criteria was for liquids entering the U.S. through Morocco. Perhaps he was right in taking my zzzquil. However, they were so disorganized and so unprofessional. It was a really unpleasant experience. In addition, when we got on the flight there was a woman who was extremely upset that she was separated from all her kids on the flight. Let me play devils advocate for a moment. Perhaps the customer came late. She didn't take a proactive approach to reserving the seats to be with her children. However, reach out to the customers! Provide a level of transparency that will eliminate anxiety. Tell your customers the risk of not reserving seats when you book electronically. Agents, while customers are purchasing tickets, tell them the risks of checking in last minute. This is good customer service! Not waiting for a woman to get on a flight, only to realize she's separated from her 5 children who are flying for the first time! The nightmare with Air Maroc hasn't ended. Let's discuss overbooking and the anxiety and hysteria caused by this airline. My fiancé and my 16 year old brother were traveling back from Cairo to NY on Air Maroc. I was still in Hurghada at the time and in contact with my fiancé throughout his nightmare at the airport. Him and my brother go through security, only to be told by the agent that the flight is overbooked. They tell him they will put him on a direct flight to NY by Egyptair. I knew this was a lie because Egyptair is almost always fully booked. The next lie was "we will put you on a connecting flight from Jordan to NY". An hour passes and Egyptair representative says "sorry no flights into JFK today, stay in a hotel". At this point, I am at a beautiful all inclusive resort in Hurghada hysterical! I feel completely responsible for my fiancé, who has traveled for the first time to Egypt to meet my extended family. Eventually, after my soft spoken overly polite fiancé raises his voice with the reps, they put him and my brother on a flight to Munich, Germany and then NY. I am so displeased with Air Maroc.
Royal Air Madnesses,this should be the name
This airline is Horrible...When you arrived at their Airport they act as thought they do not understand English, and speak french. When you speak French in return to them the respond Arabic. The people at the Casablanca Airport are ignorant and rude and are of no help. Never again they will receive my money and anyone I know who is traveling to Africa from the US. I have already stop 10 people from flying with them. They need to address their poor costumer service at the airport and immigration and airline levels.
HI Can any one tell me if I can bring my guitar in the airplane thank u
I've had a terrible experience with Royal Air Maroc last month! I found the forum as I'm searching for the dollar limit for lost luggage reimbursement. I flew from JFK to Madrid with a layover in Casablanca. I was told it is checked to my final destination but it never arrived! I checked both airports twice - nothing in their lost and found closets. I think the lady at the JFK check-in stole it because as I transferred a bag of clothing from my carry-on into my checked-in bag (my carry-on was too heavy), her eyes were all in my bag - and when I arrived back to New York a week later, I was told that there is NO RECORD of my bag! The 800-customer service line never called me after creating a ticket in Madrid - until I went on Twitter and blasted them - on their twitter account and Direct Message. That is the ONLY way I got a response - I had to tweet both in Morocco and NYC to get a phone call. I emailed everyone I could find on the board of JFK and filed a report with the Port Authority. My attorney asked them to retain video at the counters - I was ignored. The 800 number wouldn't give me the airline's JFK manager's name and extension, and they're never at the counter unless a flight is taking off, which is when I'm at work. This has been a NIGHTMARE experience and I highly recommend selecting ANOTHER airline, regardless of how cheap these prices are!
Yesterday 16-06-2017,I had a friend traveling from russia to cameroon and on transited a drone which I bought for my junior brother to whom had good results in his exam was taken an the international airport of Moroc
Based on my return ticket .... Please this is so not right, i and my son ,a baby of 11months old are suppose to board your flight at 1:10 am on the 15th and arrive Lagos by 5:55am .from America,but unfortunately, we were given a reboarding ticket for 21:30 on the 15th to arrive lagos on the 16th without prior notice or whatsoever. Right now i am stranded with my little baby in your transit section,like seriously, this is so so not right.... nobody is giving us an hotel or any sort of comfort to make up for this delay. Please we need urgent help because my son is ill right now just beacuse he is no longer comfortable. Show quoted text
I lost my luggage on June 10,2017 I flew from Paris-DC via Casablanca, I filled a form at the IAD airport, but no tracking number provided to me. The staff told me he will send me an email but after 24 hours, NO EMAIL！I contacted the RAM airline,NO response！！ what shall I do next!? I really need my luggage!
Could not find an agent in Doha, called the call centre in Casablanca and waited for 46 minutes and eventually had to hang up with no answer. and after paying an expensive overseas phone call.
Hi, I arrived at JFK yesterday 5/28/2017 and they lost one of baggages, they gave me the same contact number as others but I haven't gotten any info on where possibly my luggage is, they say they can not locate in anywhere like it has disappeared! Anyone lucky enough to get a response from them?!
Hi I'm hoping you can help me here, we were booked onto a flight Saturday 13th may at 0715. We booked via tripsta, we unfortunately cancelled instead of rescheduling for Tuesday 16th. So we lost ˆ85 per person. Could we please be reimbursed and pay the difference for the flight? It was in my name Sarah gibbons and the second passenger was dafydd Williams. I would be so grateful if you could help me with this. Kind regards Sarah
I just flew with them from JFK NY to Portugal with layover in Casablanca, I didn't encounter any issues as far as safety , if traveling into the US from Casablanca they do a second security check which they open all carry ons and pat everyone down which I was totattly ok with , I rather be safe than sorry . Only issue I had with them was my luggage ! They lost is in NY for 4 weeks , on my return back to US I had to go through JFK again so I took it upon myself to go to. Shave ckaim and search for my bag which I saw it but they did not allow me to go through it so when I got home I sent them a msg via Facebook ( the best way to get a reply from them ) and told them I SAW my bag and need it on a flight . Next day I got a msg stating my bag was at the airport awaiting pick up . So moral of my story , try not to check a bag if you do don't take valuable stuff , put valuable stuff on carton and cheap in checked bag :) hope this Helps return Stephnie : Pls can somebody advices whether is good for to board airmaroc this time bcos of issues with US and Arab world
This is the worst company I have ever seen.please don't take this airplane if you have other choices.because if there are some problems,nobody will help you and they will be always lying to you.
Pls can somebody advices whether is good for to board airmaroc this time bcos of issues with US and Arab world
I recently returned to Washington fr om Tunis, via Casablanca on flight AT 573 & AT 218 respectively, which arrived 08/02/17 at 7:30PM at IAD (Washington Airport My luggage, which was supposed to be checked all the way through to my final destination, baggage tag No AT849346 has apparently been completely miss-placed and possibly off loaded somewhere in CASA. lost luggage counter, where I spoke with an agent informed me that they would be in touch within (24) hours to inform me of where and when my luggage would be tracked down and arriving. It has been 6 days now; I called the number given to me at 18003446726 numerous times since my arrival and they have absolutely no information for me as to the wh ereabouts of my luggage! tried the local number 703 5725268 for a week none answered left several voice messages none got back to me. I find it completely unprofessional how in our world today with the security and technology available to you as a large airline can completely miss-place baggage. I am considering a lawsuit if anyone interested to join me please contact me at firstname.lastname@example.org
Poor customer service and I won't take This airline again
I travel with Air Maroc to Freetown during December unfortunately we missed our flight and we have to pay another £2,600 for return flight for 3 passengers back to London after we already brought the ticket for £2,500. I brought the ticket from an agent Jays Enterprises LTD. I think that I have been treated unfairly.
Hi good evening , I'm portia amoako please I want to know if I can travel with the receipt of my documents, if I may the documentime will expire coming February 4 and I have done the processing but will be going for it in aprile and I want to know if I can travel with my receipt.
I last posted on 21 December when serviceclient@royalairmaroc sent me a standard letter stating that they would try to reply in 30 days. Guess what? 30 days have passed, and I've received no reply. When I chased, I got another automatic reply (in French) apologising that they couldn't deal with correspondence directly, and referring me to www.royalairmaroc.com/ma-fr/Nous-contact... These guys are jokers.
One more here, I flew fr om Casablanca to Berlin and now it's been two weeks since RAM lost it and no one knows wh ere is it. Berlin airport just passed the responsibility to RAM and now I'm totally sure after seeing so many negative responses that my baggage is lost forever. Crappy airline DON'T USE IT PEOPLE!
Unfortunately I have to report one more case of disappearing luggage in Casablanca. We arrived from Ouarzazate last week ot be transferred to MAsterdam. It was chaotic at the airport, and in Amsterdam onoy on eof our bags appeared. Seen to the number of complaints here and other fora I wonder if it makes sense to take luggage anyway with you when travelling over casablanca airport.
My sad experience with Royal air Morocco. I boarded their plane fr om Lagos(Nigeria) to Casablanca and Casablanca to JFK(New York) on Saturday 24/12/2016 on getting to NY one out of two my baggages were no wh ere to found. I laid a complained on their desk a form is given to me and a card. On the card were a claim number and a phone number(718 751 2691). I was to call the number after 2 workings day which I did, but it was "No information about your bag" response I got from them. After that the phone number which was given to has been called time without number but nobody picked the call. Up till now after 14days of boarding their aircraft I have not received any information concerning my bag. It is my first time of using their airline and it was a very bad experience and they say "first impression last long" I have written emails to email@example.com, firstname.lastname@example.org and email@example.com no response whatsoever. Pls, can someone tell me what next to do? I am highly disappointed and in so much distress now.
Dear customer I fact you let me getting crazy about my luggage,you let my trip becoming useless,disappointed because without that my luggage am disappointed my marrying ceremony the luggage is full of my wife dress,shoe etc and including me too I need it this week and look at what you are doing to me you let me regret for your bad service,my question is if I didn't get it in time with this week what am I going to do with my program?
I boarded flight number AT201on the 17/12/2016 from New York to Morocco and flight AT515 from Morocco to Ghana . I arrived in Ghana on the 19/12/2016 and I have still not received my two baggages. They have gone missing and no one is telling me anything. What kind of bad services is that . You haven't only lost one customer but you have lost a million of customers. I'm still hanging on waiting to get my baggages.
I'm the guy who posted the saga about 20 November. Apologies that it came up twice - one of the problems of managing without my laptop! So, a week goes by and I get a nice phone call from a lady in London. I'm being even-handed, here. She tells me that the right place to direct my correspondence is serviceclient@royalairmaroc. I think this email address was mentioned in one of the other threads posted. The lady also apologised that I got no response on 020 7307 5870, as it's only manned Monday to Friday in office hours. Note that. My email to serviceclient generated a response in French that they would endeavour to reply within 30 days. We shall see.
The worst customer service ever. Was jumped from operator to manager to operator for 5 hours (yes 5). Everybody delegating responsibility for a mistake made by them (even heard the c recorded call to make sure I was right..). Did not offer to do anything to solve the problem and the last manager refused to speak to me because he did not speak English..Solution delegated to an email and who knows if I will be refunded for a ticket I did not authorize (I asked for Sunday departure, but was ticketed for Monday)
On Sunday 20 November, I flew fr om Freetown/Lungi to Casablanca (Flight AT564) then Casablanca to Heathrow Terminal 4 (AT800). I checked in two cases at Freetown for transfer through to Heathrow. Once at Heathrow, I was scheduled to fly on to Delhi with Air India the same evening. So I had to do a further check in and had limited time on my hands. I went straight from Arrivals to Departure, wh ere I unlocked and opened both cases. I found my tablet laptop, packed in Freetown, was missing. The case padlock was in tact, but the case zip wasn’t properly aligned. The laptop had been in the middle of the case, not in any way visible. I judge that the laptop was picked up by an X-Ray scanner, then the case forced open somewhere along the baggage handling process, and the stuff expertly removed. I went straight to the Royal Air Maroc counter in Area E. No staff were present. I asked what I should do at the main Terminal Enquiry Desk. They said I needed to report at Arrivals, so I went back. There I was referred back to the RAM desk in Departures. On my phone I found the main UK contact number from the Royal Air Maroc web site - 020 7307 5870. After ringing for a time, the call terminated with no answer. Back in Area E, staff from another airline said that the correct procedure was to return to Arrivals via Customs. But I would need authorisation or permission. I got the contact phone number left on the vacant RAM vacant desk – 020 7307 5800. I rang this, and spoke to a customer service assistant. I explained that I needed to report the loss because I was due to fly out within a few hours. The lady told me that she was unable to take such a message and pass it on. My situation could only be helped at Heathrow. I repeated that I had already spent over an hour trying to do this. I spoke to the supervisor. She confirmed that I couldn’t even leave a message. RAM’s own claims conditions specify that contact must be made in five days. Neither of these members of their staff said they were sorry about my situation. Neither did they offer any alternative solution. I went online again and rang your main international customer service line – 00212 5 2248 9797. I was helpfully passed to someone who spoke English. I explained that I’d reached a dead end with their UK staff. I repeated my request for a message to be recorded. I got the same response: no. Except, that I was told that because all baggage handling is contracted out, that I should send an email. I sent an email from my phone to the customer service claims @royalairmaroc.com. It bounced back – not able to be delivered. I redirected it to firstname.lastname@example.org. It also bounced back. This is the main international internet contact address. So I sent it to email@example.com. I believe that was delivered. I have had no replies. I can see that some aspects of my situation were unusual • Having to go directly and hastily from Arrivals to Departure because I had an onward flight connection; • The incident happening on a Sunday afternoon when (as far as I could tell) there were no further Royal Air Maroc flights that day. But who can explain: • Why the published phone number 020 7307 5870 didn’t get answered? (My daughter also Googled it and texted it to me) • Why the UK customer service team couldn’t even take and pass on a simple message? • Why no-one in Heathrow could tell a Royal Air Maroc passenger how to progress the predicament? (I picked up a standard claim form on my subsequent return to Terminal 4, but Royal Air Maroc wasn’t displayed at the counter.) • Why the international customer service team didn’t offer to back-stop the situation? • Why the main international internet address didn’t work? I sent these incident details to the following RAM Offices: • London Office, 32-33 Gosfield Street, W1W 6ED • Head Office, Director of Customer Services, Aeroport de Casablanca-Anfa, Casablanca, Morocco • Baggage Service, PO Box 978, 1111 PRAHA 1, Czech Republic Over a week has gone by and I’ve had no response either by phone, letter or email from any of these three offices. So I’ve now written again. Originally I was mainly concerned to get an incident notification as promptly as possible to support an insurance claim. But now I feel like writing to King Mohammed VI and telling him his airline isn’t worth his patronage.
Royal Air Maroc aka RAM. I have a little inside knowledge of the company. It's a shambles. They treat their staff abysmally. The cabin crew are paid so poorly they live ten to a house. They are incredibly racist to non Moroccans who work for them. They have foreign pilots paying them to work so they can build their hours. These foreign pilots are treated like trash. They receive no income or benefits from the company. There is a culture of manipulation, fear and mistrust throughout. The airline is propped up by the king. They do not declare incidents in the way they legally should. They have so many safety incidents they should be shut down. The whole company is organisational chaos. It's run by game players and lieing self serving hypocrites. An atrocious company. Stay away!
My wife she comeback from morocco and she have extra luggage first one of 23 kg and the second one with 10 kg they charge her $1500 dh for the first one which is okay but they charge her$ 2500 dh for 10 kg .oh my god they rap their customer . I did call my agency Oussadane and they said that RAM have no right to charge you $2500 dh for the second bag according to RAM policy they suppose to charge 1500 dh not 2500dh. I did send email to service client of RAM they respond after 30 days with no result.
We flew with ram back on 16/8/2016, fr om Casablanca to JFK, we lost a luggage, we did a declaration in the airport, we left to another state, I called every day at least 3 times a day, no answer. I send a friend to the airport to check for me, he could not get any answer. Still waiting for a respond from RAM. Anybody know a good contact # wh ere I can reach them please. Thank you very much.
If thee loose your luggage you are * . You can not come in contact With these People
RAM lost a checked bag of mine on 9/3/16. After continual calls to Casablanca over the course of the past 4 days, I cannot get through to anyone who will help. They tell me to contact Swissport at JFK. They insist the bag was loaded on a flight on 9/4. After trekking out to JFK last night and speaking directly with the handler who unloaded baggage from the flight on 9/4, he confirmed it is not at JFK. RAM insists the bag was sent and to contact Swissport at JFK. I've emailed and called Nancy Caruso at their office in NY, but have not received a reply. Does anyone have contact information for one human being at this airline who will reply and provide customer service? I will make a personal visit to their NY office if I cannot get through to a helpful person.
I flew to new york on the 29th of Aug through air maroc and they misplaced my loggage which I haven't seen till date.they don't take my calls or emails. Have no option than to sue them
I also travelled with them on the 31st of July and till now my two bags are missing my school transcript and my scool certificate were all missing...as an international student I can't believe I would have to deal with losing my bags when I should be thinking about school work... please if you have a wrong bag that includes school transcript,certificate , clothes and some food please let me know
Guest : Pathetic airline. We boarded flight on 30th from Madrid to JFK via Casablanca with two baggage and none of them arrived. It had expensive shoes and clothes in it which we shopped during our vacation in Europe. They gave us a number to track our baggage but no one is picking up the phone goes to voicemail. Most pathetic airline. Did you finally find your two bags ???? They lost one bag of mine and refuse to help in any way !
Delayed baggage no reason given. It was just left behind. Will not travel with air maroc. The flight from london gatwick to rabat was good so it is a shame.
Guest : Pathetic airline. We boarded flight on 30th from Madrid to JFK via Casablanca with two baggage and none of them arrived. It had expensive shoes and clothes in it which we shopped during our vacation in Europe. They gave us a number to track our baggage but no one is picking up the phone goes to voicemail. Most pathetic airline. Hi ! did you get your baggage finally. This is a Fascist Airline suffering from a severe form of mental disease !
Same here. Travelled from west africa to jfk got 1 bag on the 31 of july and 4 days later they sent me a wrong bag. You call million times, voicemail. I am stuck with someone else bag and they are still looking for solution to take the wrong one back to the airport since i am living in Philadelphia.
I was on the same flight and did not get my luggage either. I am furious it has been 3 days and not answers. I went to Europe for my Birthday and Anniversary and this was the worst experience of my life.
Pathetic airline. We boarded flight on 30th from Madrid to JFK via Casablanca with two baggage and none of them arrived. It had expensive shoes and clothes in it which we shopped during our vacation in Europe. They gave us a number to track our baggage but no one is picking up the phone goes to voicemail. Most pathetic airline.
You need to improve on your services.i travelled from Charles De guelle from 18th to marakesh and today is 22nd up to now I haven't received my luggage.i am forced to start buying new clothes.
Once you've got any trouble with your baggage, You'll understand that this is the worst airline ever. Customer service would never help you.
Hi I bought two ways tickets from your airline.. My flight is in 31 of may from istanbul to Rio de Janeiro, and a long stop i= n casabilanca.. I am from iran , i need a transition visa for casablanca?????? I have just brazile visa? What's your rule for iranian passengers? They need= Morocco visa or not?
The worst flight ever, that is all I can say.
had some business class flights last summer we turned up to the airport 3 hours before our flight fr om casablanca to malaga and for no reason or explanation they cancelled our seats after 5 hours waiting in the airport they finally put us in a cheap hotel wh ere we had to wait a whole day for another flight (in economy) we lost our hotel in malaga which we still had to pay for the company offered us nothing for their poor service and I've been trying for months to get a reason why this happened
I am an experienced traveler and travel frequently around to different parts of the world in my line of work , with all kinds of different airlines, but I have never in my life been through such a terrible experience that i have experienced on Royal Air Maroc. I was officially invited to represent my organization in Sweden by the MASA festival, having my flight booked and paid for by MASA. To start, the journey on 8/3/16 fr om Stockholm to Abidjan via Casablanca went well, I had a good stay in Abidjan during the three days, but my life's worst experience started when I was supposed to fly home from Abidjan to Stockholm during the night of 11 March. On March 11, 2016, I was on time at the check-in at Abidjan airport to go home to Stockholm. At the airport I received the unexpected message that the plane was full /over booked and I could not fly home as planned, even though I had a confirmed ticket and was there on time. Many of my fellow travelers on site were * and complained loudly at that they could not fly even though we all had confirmed tickets. After some very vague and unclear explanations from the staff on the site, the situation forced me to return to the hotel wh ere I was staying again and spend yet another full day in Abidjan. However, I behaved very calmly and tried to be understanding, which can not be said for other travelers who were very * and argued louldy with airport staff. In fact the ambiance at the airport felt hostile and aggressive. The day after I arrived at the airport as agreed and got my boarding card – but only as far as Casablanca i.e not my final destination whcih was Stockholm, in contrast to the others who received boarding cards all the way to their final destination after Casablanca. One of the desk officers, told me that I would get my second boarding pass when I land in Casablanca and must contact staff on the spot, I asked several times if he was sure that I would get the boarding pass for my onward journey from Casablanca, and he responded by saying "Yes, 100%". Just to make sure, I talked to the country manager for Royal Air Maroc in Abidjan about my further travel to Stockholm and he guaranteed me there would be no problem, and took a copy of my boarding pass to send the message to Casablanca and also said that I will go to Stockholm via Geneva the same day when landing in Casablanca. I thanked him and flew on to Casablanca. Arriving in Casablanca early in the morning, I went directly as agred with the manager in Abidjan to Royal Air Marocs ticket office and asked to get my boarding pass to Stockholm via Geneva. I was then was told that they could not help me and I just had a trip to Casablanca and they had no further details about it. I was sent to a female manager at the Check in at the airport in Casablanca, again I told her about my situation and asked for help with my trip to Stockholm. It was the same answer: that she can not help me. Finally I found a cellphone number to the person who arranged the boarding passes in Abidjan and called and explained the situation, he asked to speak directly to the manager in Casablanca – who inretuen the refused to talk to him on the phone. He then in return gave me the phone number to the country manager of Royal Air Maroc in Abidjan, who promised to organise my trip all the way to Stockholm. I started to call the manager early in the morning and proceeded to call all day, but he responded by closing off the phone several times. I also sent more than 10 text messages asking him for assistance but he completely ignored me. After a whole day of waiting for some sort of info or help that never came, I decided to arrange my trip by self and go home via Paris – i.e spend overnight there and then on to Stockholm. I have been cheated, lied to and unprofessionaly and poorly treated by the country manager for Royal Air Maroc in Abidjan and his staff and reveived a very very bad attitude from the staff of Royal Air Maroc at the airport in Casablanca.
THE WORST COMPANY EVER! I lost my bag and not only that I did not got it back, but no one answers the phone. These are the phone numbers that "customer service" gave me: 0522499583, 0522499584, 0522499587, 0522499548, 0522499559, 0522499558, and imagine what?! No one answered on any of these nearly for a week. This police officer hang up the phone because I do not speak French. They do not have Lost&Found Service, and they tell you it cannot be reached by phone, only by email. But then, if you ask them for email, they spell: www.royalairmaroc.com?!?!?! Thefts and cheaters, that is what they are!!!!
Please, read this text about my horrible experience. You can find it here what you can expect after your baggage has been lost.I travelled fr om Barcelona to Casablanca on 31th December 2015. The luggage has been lost. They gave me an envelope (without any official document). They wrote a lost baggage reference number onto the envelope. It was written on the envelope that the content of the envelope (Baggage Inventory Form) must be sent after 3 days to the firstname.lastname@example.org.. I did it many times but no reply. I tried to contact the Royal Air Maroc offices in Europe, and I was shocked that the phone numbers of the different Royal Air Maroc offices all over the world (they are written on the website of the airlines) DO NOT EXIST...Yes, they do not exist. At this time, I was a bit shocked and scared. Neither Amsterdam, Copenhagen, nor Brussel or Paris, Frankfurt etc. existed (Try it out, you will be disappointed). Finally the Milan office was correct and they informed me that they cannot help me, they will contact somebody, later I might be contacted and they asked me to send the document of the Baggage Inventory form to Czech Republic address (it is on the baggage inventory form). They have never heard about the email@example.com email address...Where did I get it? - they asked..This email address does not exist..(It was written on the Baggage Report given at the airport) But it is said that this office is competent only after 21days of loss. i contacted them before 21 days. They have no phone number, just P.O Box of course..I wrote to them and they wrote me back by post. SORRY, BUT WE ARE NOT RESPONSIBLE FOR YOUR BAGGAGE OR ANY COMPENSATION. (???????????????????????????????) At this time I began realising that all the terrible story about the handling of the lost luggage claims seem to be true...In the XXI. century?? I have decided not to leave this case. I had plenty of clothes in my suitcase worth about 1700EUR. I tried to call as many phone numbers fr om the Contact Numbers in the website as possible. Two of them (out of 23) are working only...London (UK), and Milan (Italy)!!!! London office gave me an other British phone number wh ere they have never heard about the firstname.lastname@example.org email addres, they gave me a new one wh ere they were waiting for the Baggage Inventory form: email@example.com I was happy that finally I was led to send the Inventory Form to this email address. I sent the Baggage Inventory Form from two different emails of mine, from my mobile phone as well. I was happy and waiting their reply. No reply that is why I have decided to call London office. They asked me to wait for a couple of minutes while they contacted the relevant department. I was shocked to hear that they have not received my Baggage Inventory Form (sent from three different sources) and advise me to write to Czech Republic...I said that Czech Republic office refused to deal with my case, (from its official refusal I got their fax number: +420 296 341 632 in Czech Republic). I send every week one request to them to help me !!! But they do not reply. I called back London and at this moment I was so furiuous that I do not know what I would have done if I had been there in the office personally. They gave me the address of the Airport Lost Baggage Desk (!!!!!!) to ask for help..You must know something. This can be found in the arrival hall, a dirty and about 1,5sq meters desk, and a total incompetent young girl who even could not print me any official document. They asked me to write to this Desk (!!!!!!!!!!!!!!!!!!) Can you imagine what I thought to myself when they asked me to tell this young girl to compensate me or find my luggage?????I sent fax to Czech Republic every day...No reply from them... I sent complaint through the website of the Royal Air Maroc (about 15ones), no reply at all. I sent many emails to the firstname.lastname@example.org but no reply I have sent the copies of my documents by DHL to Maroc addresses. I found the Centre of Royal Air Maroc on the internet, I found two other offices address in Casablanca...I sent DHP post to them...What happaned? Nothing
Never travel to Europe with Royal air Maroc. They will stop you from boarding even if your boarding passes and schengen are visas in order. I just lost 3000ˆ on tickets and no answer to complaints on mail or by phone. I wouldn't recommend anybody to travel with such a bad service company.
DO NOT FLIGHT WiTH RAM. THEY WILL STEAL YOUR BAGGAGE, WILL NOT COMPENSATE AND WILL BE UNREPENTANT.
Royal Air Maroc is a thief company that reroutes luggage and then steals items from them. To top, they refuse to assume the responsibility leaving its passengers item less and without any sort of compensation. They should remove their license
Just pay attention for visitors in Marrakech, It could happen as it happened to me that people is stealing your goods at the check in and Royal Air Maroc is not helping you in any way. I didnt understand if it was a traveller or the police itself, because I realised it when i was on the plane to Casablanca. When I asked Casablanca Royal Air Maroc Manager and staff to help me they were absolutely reluctant, they didn't even call Marrakech Airport, finding nonsense excuses. Now, its 2 days I try to call the RAM call center, and they are saying a service should exist for these things, but they don't know which one is. VERY DISAPPOINTED, I would never travel with them again
It is disgusting that Royal Air Maroc let its employees steal people's luggage. They have even once stole Ivory Coast President's luggage. Which cost the director to be fired. RAM treats sub-saharan customers like s....
The head of crew on flight AT0802 on 28/12/15 from casablanca to london Gatwick. Refuse my 4 years old to use first class toilet we been seating next to first class the staff been serving food they block the way to the other toilet my daughter wet her self and travelled nearly 2hours. With wet clothes he said its against the law and regulation to use. First class toilet