Registration Forgot your password?
Login As
You can log in if you are registered at one of these services:
your guide to airlines all over the world
Login
HOME ⇒ Airline and Airport Discussion Forum ⇒ Royal Air Maroc


Royal Air Maroc Discussion

Your name:   Insert image
13 October 2023 07:10:00 NNUKA confidence uche

RAM are yet to locate my luggage and they havent responded to my claim after filling out the form online. They said would get a reference case number after I made the claim online but I never got anything. Please I need help. 514-712-5975 🇨🇦

Reply
10 October 2023 07:10:00 Bt

Thank you. I will not use it ever

Reply
16 September 2023 06:09:00 Carolina

Natalia K : Royal Air Maroc staff lost or stole my luggage in Casablanca. Worst airline ever, and I travel very often. Their Customer Service is unhelpful and cannot read their system. It has been 2 weeks- no updates so far. Very disappointed and I would never recommend this airline to anyone. Hi Natalia! Same situation here. Did you ever recover your luggage?

Reply
12 August 2023 01:08:00 Natalia K

Royal Air Maroc staff lost or stole my luggage in Casablanca. Worst airline ever, and I travel very often. Their Customer Service is unhelpful and cannot read their system. It has been 2 weeks- no updates so far. Very disappointed and I would never recommend this airline to anyone.

Reply
24 July 2023 07:07:00 Vivian Ayden

I'm flying RAM next week and want to know if they have seat belt extenders? I had surgery recently and need to make sure I'm as comfortable as needed from my stomach area and hip. I'm worried they don't have seat belt extenders. I looked on amazon and confused about which to get. Are the seats comfy? I've called customer service many times and they weren't of help.

Reply
04 May 2023 04:05:00 Yusuf Kehinde

Can someone help me with a baggage claim form? I could not find one of my bag

Reply
27 March 2023 01:03:00 Magda

can someone help me with where to find an inventory form? Thank you

Reply
25 March 2023 10:03:00 Guest

Royal Air Maroc are thieves, their staff in Casabkanca steal luggage. They stole my entire suitcase before Ramadan. Don't use that disgusting airline.

Reply
14 November 2021 12:11:00 Guest

every time i travel with AM something disappears.... i made several complains but they just do not care and quite probably are acting together with the police....like usual. Disgusting company and disgusting personal

Reply
26 October 2021 03:10:00 Guest

I traveled to Morocco September 9 today is October 25th and still havent received my lost bag. Emails and phone calls are not getting anywhere. Did anyone ever got refund from losing the luggage?

Reply
23 June 2021 03:06:00 Guest

Why my payment is pending for whole week now with royal air maroc is that means I don't have a ticket until they get the money

Reply
21 June 2021 09:06:00 MR FRIDAY OSAWARU

MY NAMES ARE MR FRIDAY OSAWARU A FREQUENT FLYER WITH ROYALAIRMAROC WITH PLATINUM CARD MEMBERSHIP WITH NUMBER 855946184, PLEASE I WISH A FLIGHTS TICKETS FOR ON THE 24TH OF JUNE 2021 FROM BARCELONA AND TO RETURN ON THE 1ST OF JULY 2021 FROM NIGERIA LAGOS AIRPORT TO BARCELONA. I WANT MY TICKETS WITH MY MILES IF POSSIBLE, IF NOT POSSIBLE, THEN I PAY CASH. THANKS.

Reply
12 March 2021 01:03:00 Guest

This morning I left Oujda to Casablanca and I had checked one piece of luggage and a carry-on when I got to the gate the agent said that the plane was full and that I needed to check my carry-on because it might not fit in the overhead and he offered to check it for me for free which I said yes to. On adding the extra claim check onto my boarding pass I never noticed that the agent put someone elses name on my luggage tag. When arriving in Casablanca the second piece never arrived so I went to the baggage claim. That is where it was noticed that the claim check they attached to my boarding pass was with someone elses name and that piece of luggage went all the way to Madrid. It was at that point that refused to speak to me further stating that it was forbidden and I needed to contact that passenger!! They also would not allow me to make a claim. I do not know what direction to go in at this moment. There is a lot of valuable possessions in that bag. I am attaching the tags and boarding pass. Please help me to retrieve my bag, please. This was not my fault. My final flight destination is Houston, Tx. Thank you

Reply
08 March 2021 08:03:00 Rashid

My wife had a transit in morocco and should have boarded her flight from casablanca to Paris on the 6.03.2021.She then missed her flight and since then,i cant reach her through the phone and shes nowhere to be seen or heard. Can anyone help me please for any further assistance? Thank you

Reply
12 July 2020 02:07:00 Guest

Ghassan : I made booking , then made a cancelation since 19th November 2019 and up to now I haven't received my money back. my case N 00991309 | ref:_00D24JNjx._5001p3RfkcS:ref Regards, Ghassan

Reply
17 February 2020 12:02:00 Eleanor

Has anyone lost their luggage flying out from London to Casablanca and then onto marrakesh. Bags were meant to be direct to marakesh however they didnt make it and there is no sign on them. The flight was on Sat the 15th feb.

Reply
16 January 2020 10:01:00 Ghassan

I made booking , then made a cancelation since 19th November 2019 and up to now I haven't received my money back. my case N 00991309 | ref:_00D24JNjx._5001p3RfkcS:ref Regards, Ghassan

Reply
08 October 2019 05:10:00 Guest

Guest : Air Morocco is they worst 👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿bad service and big big thieves so be aware 👀👀👀👀👀👀👀keep you're eyes on you're bags they use to good since a lot traveler all over they and they stuff are professional thieves very sleek mother * * hate they fact they hired professional thieves to * ruin they cliente vacation air Morocco air Morocco Ram Ram * thievesyes they are thieves.. it's so embarrassing for an Airline.. I learnt my lesson through A1 Freight

Reply
29 September 2019 04:09:00 Wesley

Royal air maroc...indeed a terrible airline.. I shipped my luggage r through A1freight and it ended up through Ram. Bt has never arrived... Then they gave me emails and numbers that don't work to do a follow up, but I think their staff steal luggage.. It's evident.

Reply
04 May 2019 11:05:00 Guest

Since last April 21, I filled claim form at Marrakesh Airport- I have not received any messages from Airlines regarding my delayed (Lost) luggage. What a shame. I was visiting Marrakesh only for 5 days and already departed to my country on April 27. Now, I have almost no hope that I will get my luggage back.

Reply
26 April 2019 08:04:00 Guest

Let me share the experience of traveling this airline, the staff is so shameful and ridiculous that remove the person with disability from flight, due to oversell of air ticket and need him to pay a penalty for changing the ticket. For more information, please visit the following link: amp.scmp.com/sport/outdoor/trail-running...

Reply
16 January 2019 04:01:00 Guest

Did you ever get your luggage back? The same thing happens with my mom. She was coming from Tunisia 2 days ago.

Reply
07 September 2018 11:09:00 Atchedji Benedicta

Hello I flew form Cotonou Benin airport August 29 th 2018 to Honolulu Hawaii airport I still miss on of my bag since I got my final destination I made the claim but still pending without respond from Royal Air Maroc I really need that bag cause I have some important things to get on it Thanks

Reply
18 August 2018 02:08:00 Guest

I've come from Barcelona directly to Casablanca and the Royal Air Maroc lost my baggage. I have no news since 5 days ; If i have one recommandation to all the golf players who want to come and play golf in Morocco, DO NOT TAKE THE ROYAL AIR MAROC or you can say Goodbye to you golf bag.

Reply
18 August 2018 07:08:00 Guest

I travelled from Manchester airport via Casablanca to Accra and 1 of my luggages didnt arrive. Ive called several times but no meaningful explanation. Worse airline ever

Reply
08 August 2018 02:08:00 Guest

Has anyone had a response from Royal Air Moroc following reporting missing luggage? I have tried via the Royal Air Maroc world tracer process, and directly with the airport as an enquiry and still no response. Its ben 24 days now since my suitcase went missing in Casa Blanca on the 15 July. It should have been transferred straight from Dubai Emirates flight to Royal Air Maroc to go to Gran Canaria. Emirates have responded stating it made it to Casa Blanca but no response from Royal Air Maroc. I was reassured in Dubai and Casa Blanca airport that my suitcase would be transferred without me having to collect it and check it back in. A response at least would be great for insurance purposes.

Reply
27 May 2018 04:05:00 Guest

Thiss my third flight with this airline always very pleasant never had any issues till my return flight from Dakhla to London Heathrow via Casablanca on the 9th of may 2018 I had a connecting flight in Casablanca for 3 hours stop and once at my final destination my luggage didnt appear made the claim and kept calling the airport and the airline almost every day none seems to know anything theyre telling me the Casablanca airport not even responding to them and its been 18 days now!

Reply
18 May 2018 02:05:00 Guest

I will not go into detail because it is not a very pleasant story to tell. This is the most unprofessional airline ever, I cannot believe that they are still in business. I wouldn't take this airline even if the ticket was free.

Reply
27 April 2018 07:04:00 LYNN

Did you ever get your luggage back?

Reply
27 April 2018 07:04:00 Guest

Guest : I recently returned to Washington fr om Tunis, via Casablanca on flight AT 573 & AT 218 respectively, which arrived 08/02/17 at 7:30PM at IAD (Washington Airport My luggage, which was supposed to be checked all the way through to my final destination, baggage tag No AT849346 has apparently been completely miss-placed and possibly off loaded somewhere in CASA. lost luggage counter, where I spoke with an agent informed me that they would be in touch within (24) hours to inform me of where and when my luggage would be tracked down and arriving. It has been 6 days now; I called the number given to me at 18003446726 numerous times since my arrival and they have absolutely no information for me as to the wh ereabouts of my luggage! tried the local number 703 5725268 for a week none answered left several voice messages none got back to me. I find it completely unprofessional how in our world today with the security and technology available to you as a large airline can completely miss-place baggage. I am considering a lawsuit if anyone interested to join me please contact me at fmenz@yahoo.com

Reply
19 April 2018 05:04:00 Guest

I never knew how crappy this airline was till the day of my flight... and then I hear others (even locals) sayig they will never fly with them. My flight first delayed with no vocal announcement, just noted on the digital board only in Arabic and French (we do not speak any of these languages) - in tiny fonts. 11:30pm departure to 3:00am... We were at the airport from 7:30pm (because this was a connecting flight), and the area we were in had no currency exchange booth and only 1 small snack shop which didn't accept credit cards. It was an incredibly LONG wait, and at 1am the airport staff speaks in Arabic, which later we found out our flight was cancelled. It took then 2+ hours to sort out what they were going to do. In the end they prepared a bus to take us to our final destination. We arrived at our hotel, 6:30am. Of course we had to complain. Couldn't believe we had to wait for almost 2 months for them to get back to us with a response. A response saying we will get a refund in 4 - 6 weeks max. Not surprised to see that after more than 6 weeks - no refund. Plus they do not issue you a flight cancellation certificate, which we needed to file a claim for our travel insurance. They never responded to our multiple requests for this and I just gave up, since the deadline to file the claim was approaching by the time they were replying to me. I feel like this is going to be a long battle and it is already draining me... I hope others are getting somewhere with their customer service. Such a horrible airline!

Reply
27 March 2018 03:03:00 yasmeena

i cant believe im still waiting to be compensated 6 months later and their customer service sucks

Reply
17 March 2018 10:03:00 Chinedu Ene

RAM lost my luggage 14 September 2017. There is no telephone number to call and discuss your matter. They dont reply to emails either. They finally sent me an email that I am not entitled to any compensation. Every effort to communicate with this airline stopped. What shall I do please

Reply
06 March 2018 04:03:00 Guest

The worst airline. Nobody can fix po Bless, nobody knows anything... NEVER again with this people

Reply
04 March 2018 07:03:00 rosemary umweni

I can't find my luggage rosemary umweni : I can't find my luggage

Reply
04 March 2018 07:03:00 rosemary umweni

I can't find my luggage

Reply
28 February 2018 05:02:00 Guest

Had same experience also with royal air maroc last sept 2017 delaying my 2 luggages for 2weeks. Received few email from their client service telling me that im eligible for compensation and ask me to send all the documents needed, but until now feb 2018. Nothing arrive in my account and no one replying back again. Now, im considering to sue them. THEN MAYBE WE CAN TALK IN SAME LANGUAGE.

Reply
23 January 2018 08:01:00 Guest

Rubbish, useless and hopeless airline, luggage with my wedding stuff gone. Thanks to air Maroc

Reply
22 January 2018 03:01:00 Guest

3 weeks later, this useless airline have not giving me any sort of response to my claim. Luggage now lost, no calls being picked up. Only way to illicit response is on twitter where they give meaningless generic responses. Only option is to open case against them.

Reply
18 January 2018 05:01:00 Guest

The worst airline I ever experienced, horrible costumer services, we were ripped off. Sad!

Reply
03 January 2018 09:01:00 Guest

This is the WORST airline ever. My only bag flying into this country is missing 5 days so far. No help no info no compensation. How are these people still in business stealing luggage. Will never fly this way again. Will tell everyone not too as well. Plus starting to post on all social media to warn people. If the king here has a goal to increase tourism then he needs to clean up his airline cause no one will want to come here

Reply
19 December 2017 12:12:00 Guest

Terrible service and no one picking my calls to explain where my daughters bag is!

Reply
14 December 2017 07:12:00 Saidath

Its the worse airline company one can use unless you are white and Moroccan. At the JFK airport, I was stood for hours before my baggages were checked in because the lady was so busy making calls and cracking jokes with her colleagues. She didnt know what she was saying about the timeline and the layover and I had to talk to the manager before she realized her mistakes and let me go. Once I landed in Morocco after a delayed flight, there was no room to stay in for my 20hours layover!!! I got to the hotel Fly at 8:30am and I finally got a room at 7pm not to mention that they have public filthy and smelly bathrooms to shower. I was abused verbally by the receptionist, discriminated and yelled at. I complained to a manager who in her turn told me she has nothing to say about the matter but I just have to wait until they call me. I started asking for names to complain to a higher person in the hierarchy but no answers were given to me therefore I decided to record videos of them. The receptionist walked towards me and aggressively fought me to grab my phone out of my hand to delete the recordings. I was hurt physically and emotionally after that trip. I will never use that company again and Im planning to sue them once I go back to the U.S. for bad treatments and discrimination. They are breathtakingly rude, mean, insulting, racist and all the other worse things one can think of.

Reply
24 November 2017 01:11:00 Guest

My luggage not arrived

Reply
08 November 2017 06:11:00 Rafael

I flew from Brazil to Paris in last day of 05/2017, in which my suitcase was completely damaged. I've made the registration when I landed at Paris airport and then in the Royal Maroc Airlines website. Since 07/2017 I have made contact by customer service center and the closest thing I've gotten to solve my problem was a return email requesting the qualification of records, bank account for reimbursement and details of the flight. At the moment, they completely ignore me. TOTAL LACK OF CONSIDERATION AND RESPECT WITH CONSUMER !!!

Reply
17 September 2017 02:09:00 Guest

Hi, I Was one of your flights from Nigeria to Montreal on 30th of Aug 2017. Your services as an airline is very terrible, expecially getting people's bag missing is a regular occurrence with you. I will never use your airline again, and will never allow anybody I know to use it.

Reply
02 September 2017 12:09:00 Viki

I booked in march royal maroc business sept 4 from casablanca to fes returning sept.11.they emailed me the flights were cancelled due to operational problems.i could not accept their dates due to pre paid hotel and tour booking plus I was coming from Asia and could not change international flights.I called the USA toll free number and they promised a refund.I had to book roundtrip taxi service.just out of curiosity,I checked their website and they reinstated Sept 4 flight to Casablanca.i hope i get a refund.

Reply
01 September 2017 10:09:00 Guest

I flew from Brussels to Washington DC with a transit/plane change in Morocco. My bag never arrived in washington DC. I am completely upset as I had items in that bag that money cannot buy or replace as well as clothing and shoes that I love and spent alot of money on. I am so upset. If my bags don't arrive in the next 5 days I will file a complaint with the Better Business Bureau and tell all of my friends and family to NEVER fly this airline. EVER!!! I am beyond disappointed.

Reply
30 August 2017 08:08:00 Guest

Air Morocco is they worst 👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿bad service and big big thieves so be aware 👀👀👀👀👀👀👀keep you're eyes on you're bags they use to good since a lot traveler all over they and they stuff are professional thieves very sleek mother * * hate they fact they hired professional thieves to * ruin they cliente vacation air Morocco air Morocco Ram Ram * thieves

Reply
30 August 2017 08:08:00 Guest

Ram is one they worst companies to travel with when you experience delay of your baggage taking days before u get and they staff know they companies is so * up they they just pretend because they no client pointing at them some keep 100% and tell you keep you're belonging with you at all time and when they steal your * they never * as they claim 20 pleoples for they plain I took 20 of us * got missing from they bags that's a shame Shame shame Shame on Air Morocco 😡😡😡😡😡😡👎🏿👎🏿👎🏿👎🏿terrible terrible um even speechless they ruin our vacation ever take it again never

Reply
30 August 2017 07:08:00 Guest

For upcoming traveler hold on tigh to bags they professional thieves they will brake you're locks and thieves you're valuable thinks terrible air line I bough some gifts for my family & friend they broke all my 4 suite cases ant wrap them after the operation for free they worse air line to travel with is air Morocco please Please Please for all they people coming Europe and us be careful with you're valuable things hold on to it don't worry chock at you're arrival they ruin my vacation for sure 07-30-17 I leave in New York never never never again

Reply
28 August 2017 11:08:00 guest

Flying Air Maroc was the worst experience of my life (along with my families). We usually fly Egyptair but after an agent took 10k from us, reserved but never issued tickets, we were forced to book with whatever airline was available. Fortunately on the way to Egypt, we were able to fly Airfrance. The customer service was great and the flight attendants were attentive to our needs from NY to Paris and from Paris to Cairo. Unfortunately, on our way back we were forced to fly Air Maroc. Air Maroc flight attendants were unfriendly and unprofessional. Multiple times, my family members or myself requested water that was not delivered. A flight attendant approached my sister, stating that one of her children had been pressing the button that calls for a staff member. In reality, my sis just needed some water for her kids! Flight attendants were never smiling. The actual flight was smooth. Not much turbulence and the pilot had a soothing voice. That was the only positive. Let's go back to the experience in Morocco while waiting for our connecting flight. My mom went to the bathroom and when she came back she realized there was a line to enter the gate. She frantically went to look for us. The man at the gate stated that we went through security already. Why? Really not sure. Then we see my mom. They search her a second time and mistreat my sister, traveling with her two kids. She is approached by a lady that seems to be the head of the staff there and is told to go on one line then to switch lines with her double stroller. The man who was checking my bag, was so unprofessional that it makes me cringe. He was talking to me in Moroccan dialect and I only understand Egyptian Arabic and English. I told him this and he proceeded to make fun of me and mock me. Then he took some items such as zzzquil in containers that I believe fit the weight requirements. I am fine with airlines taking additional safety precautions, and to be honest I didn't check to see what the criteria was for liquids entering the U.S. through Morocco. Perhaps he was right in taking my zzzquil. However, they were so disorganized and so unprofessional. It was a really unpleasant experience. In addition, when we got on the flight there was a woman who was extremely upset that she was separated from all her kids on the flight. Let me play devils advocate for a moment. Perhaps the customer came late. She didn't take a proactive approach to reserving the seats to be with her children. However, reach out to the customers! Provide a level of transparency that will eliminate anxiety. Tell your customers the risk of not reserving seats when you book electronically. Agents, while customers are purchasing tickets, tell them the risks of checking in last minute. This is good customer service! Not waiting for a woman to get on a flight, only to realize she's separated from her 5 children who are flying for the first time! The nightmare with Air Maroc hasn't ended. Let's discuss overbooking and the anxiety and hysteria caused by this airline. My fiancé and my 16 year old brother were traveling back from Cairo to NY on Air Maroc. I was still in Hurghada at the time and in contact with my fiancé throughout his nightmare at the airport. Him and my brother go through security, only to be told by the agent that the flight is overbooked. They tell him they will put him on a direct flight to NY by Egyptair. I knew this was a lie because Egyptair is almost always fully booked. The next lie was "we will put you on a connecting flight from Jordan to NY". An hour passes and Egyptair representative says "sorry no flights into JFK today, stay in a hotel". At this point, I am at a beautiful all inclusive resort in Hurghada hysterical! I feel completely responsible for my fiancé, who has traveled for the first time to Egypt to meet my extended family. Eventually, after my soft spoken overly polite fiancé raises his voice with the reps, they put him and my brother on a flight to Munich, Germany and then NY. I am so displeased with Air Maroc.

Reply
27 August 2017 10:08:00 Guest

Royal Air Madnesses,this should be the name

Reply
21 August 2017 01:08:00 aka

Royal air maroc is very good

Reply
10 August 2017 06:08:00 Guest

This airline is Horrible...When you arrived at their Airport they act as thought they do not understand English, and speak french. When you speak French in return to them the respond Arabic. The people at the Casablanca Airport are ignorant and rude and are of no help. Never again they will receive my money and anyone I know who is traveling to Africa from the US. I have already stop 10 people from flying with them. They need to address their poor costumer service at the airport and immigration and airline levels.

Reply
24 July 2017 05:07:00 Guest

HI Can any one tell me if I can bring my guitar in the airplane thank u

Reply
1 - 56 of 156
First | Prev. | 1 2 3 | Next | Last
More comments
Airlines Inform - your guide to airlines all over the world.
Copyright © 2008-2023 www.airlines-inform.com. All rights reserved.
/royal_air_maroc/ 1 1 1