Rwandair Discussion

21 September 2023 08:09:00 Guest

At the airport at Dubai at gate F12 the was corrupt receptionist desk, trying to ask a bribe, the let a lot o f people went to through with suitcases, and with a bags back over 20kg for me just my laptop with one shoe the ask me to pay 600 dirhams, I started arguing and they started to reduce price to 200 dirhams, I am not against the company but this was not good and it shows that the company are not taking of their customer so I could recommend anybody to go with the airlines

11 July 2023 07:07:00 Guest

Worst Airline ever !! I don’t even know how they are still operating. I wish I had read the reviews before booking . I travelled to Zim about a month ago for my brothers funeral ,only to be told my suitcases had been left in Dubai .. I should sue you for emotional damage!!

06 December 2022 05:12:00 Margaret

Horrible airline, save yourself multiple headaches. Not sure why this airline is in business with the say they operate

31 December 2021 01:12:00 Guest

Unreliable Airline flight canceled multi times

24 June 2020 06:06:00 Guest

Nonhlanhla Hazel Ndhlovu : Hello.. Where is my Luggage got lost when i travelled from Dubai via Kigali via Lusaka.. Its been 2 days already.. Find the attached images to supporting my query. Thank you Did you find your luggage finally.

10 February 2020 03:02:00 erez

RwandAir no customer service [ no service whatsoever ] no communication ... worst ever airline i have ever used !!! if that how they treat their passengers - im afraid to imagine how they treat the planes... i thought that there must be some standards for those things, even in south sudan i got better assistance from local customer service

17 November 2019 11:11:00 Nonhlanhla Hazel Ndhlovu

Hello.. Where is my Luggage got lost when i travelled from Dubai via Kigali via Lusaka.. Its been 2 days already.. Find the attached images to supporting my query. Thank you

03 October 2019 10:10:00 Guest

Where is my luggage, Entebbe to Dubai on 26/9/19. No communication also!

 

03 October 2019 10:10:00 Nakirangwa Sylivia

Haven't got my laggage, travelled on 26/9 to 27/9/2019 , Entebbe to Dubai. One week passed , still not got my laggage. What's going on?

18 June 2019 06:06:00 Calista Kawa

I lost my luggage on 16 June 2019 on flight from Dubai to Harare via Kigali. We were travelling as family, my daughter, my son and wife and their 2 children aged 1 year and another aged 4, and myself. As we checked in our luggage the attendant at the counter requested we give her the bags. So she put the tags on 4 bags and 1 was left without a tag. This we didn't notice in Dubai. On arriving at our destination that is when we realised 1 bag was missing. When we then wanted to see what tag number it was that is when we realised the bag was never tagged. We have reported the matter to Rwandair office in Harare. Please help.

22 May 2019 06:05:00 Anshula Agnihotri

Mine and my husband’s baggage got delayed by 5 days in South Africa on 17Dec 2017 and haven’t been compensated yet and was just handed over 80$ for one person on May 2019 What kind of a compensation is that?

13 October 2018 10:10:00 Ken

RUBBISH!!!!airline.Do not try unless you want to be clothe less. The rating I can give them is Five stars on luggage losses and 10 stars on don't care attitude.Their customer care staff and cabin crew are lackadaisical and lack basic etiquette. Don t say I dint warn you.

10 September 2018 03:09:00 Guest

How cn luggage get lost dat is so unproffesional i lost my bag tdy m so fustrated other airlines u dont hear bout luzing luggage

27 September 2017 01:09:00 innocent bakunda

what time do you guys check in on 30-9-17

13 July 2016 08:07:00 Guest

Please,I am a customer by name,Mirabel motor meshie .I travelled with your airlines from Douala Cameroon to Dubai on the 27 the of June.my loggage got missen I reported that dsame morning at the airport.a property irregularity report was issued to me and a no to call.since then I have called to no avail.l will like that the loggage be refunded.cos I have over surered a loss as a result of that loggage.the no is dxb 300 26 June.kgl wb211 26 jun 10:05. 0790 1 a 890592. Call me through no 0524691507.

02 February 2016 12:02:00 Deborah Ohuegbe

To whom it may concern. I traveled with Rwandair express flight to j'burg. flight number...WB100, but unfortunately for me I mysteriously lost my hard drive and mini Hp lap top on the security check point counter at Kigali international airport. This was on the 31/1/2016. I need help pls. +2789663324 pls contact me, if you hear something. Many thanks. Debby.

30 December 2015 11:12:00 Guest

Judging from the reviews, Rwandair have excelled themselves again. They have failed to deliver my bag and so far attempts to assist me have been shambolic. Little to zero customer service.

08 January 2015 12:01:00 Guest

You just dumped us hotel, not caring about any request or need. You let us wait almost 2 hours at the airport while you knew since morning we going to be stuck till tomorrow, no proper arrangements made,. You let us take 45 minutes flight to Lagos while you suppose to know there is bad weather, tlet us return to accra......... then the captain kept on telling us the connecting flight is waiting. Why lie to us? What about hotel accommodation we made in JHB?

22 December 2014 04:12:00 sarah

the best airline.bravo stephen higiro flight attendant you made as proud

21 December 2014 03:12:00 Guest

I travelled from Dubai to Johannesburg (flight WB 0301). I connected at Rwanda, Kigali (flight WB 0100). When I got to Johannesburg I found out that my luggage has been left behind in Dubai. Please advise as to how can I go about in tracing and getting my luggage. When I phoned they say it was last scanned in Dubai.

17 December 2014 08:12:00 eric

I lost my luggage on the 30 of November till today up to no avail,i have been calling send emails to the lost an found in OR Tambo international but they sending me to pillar to post and today it's the 17 December still waiting for my luggage and no respond what so ever

14 October 2014 10:10:00 Guest

HORRIBLE AIRLINE!!!!!!!

14 October 2014 10:10:00 Guest

this is the WORST airline EVER!!!!! Really the WORST!!! I was convinced being a new airline, they will be at their best for a few years before start showing their true colors. But this has been the worst experience EVER!!! they hire cheap labour for ground staff with no experience at all. Only to do a simple boarding check takes the whole day. and later, you are told the plane has left and next flight is in 2 days. they don't even bother to check you in a hotel for proper rest. they tell you to go wherever and if you make it for the next flight, good for you! how careless!!!! Other airlines will check you in a hotel if your delay is their fault, but Rwandair, don't even bother asking. Next thing is the baggage. If your baggage arrives on time, then you must be a very lucky person. Now is one month, I haven't even had latest update of my 25kg bag. they only say that they are following up...straight to the face. Many people complain about missing baggage and stuff. it this how the airline makes money? by making people's baggage disappear? you guys better find my bag because next time I come to that office, I will not be coming alone.

01 October 2014 09:10:00 Pareena

I arrived with Rwanda air today only to discover that 2 of my baggages have been left behind in Dubai. After reading these reviews im more worried as to whether i will receive my bags or not. This is a very serious matter that you guys need to look into & take necessary measures. If you want to reach international standards & attract more passengers then you need to improve your services please.

15 May 2014 01:05:00 Guest

This is Africa's fastest growing Airline and is now flying to 16 destinations with over 100 weekly flights, definately one of the best African Airlines, problems can be expected but I think it greatly outperforms it's African Competitor Airlines by far

24 October 2013 02:10:00 James Monday

Please ive also used this airline but we should appreciate that from the levels of Rwanda not much to go into details and how first they country is trying to push on unlike most same xtries one would give a credit to this air line basing on the fact that a mistake paves way for strength when realised,go on Rwandair iwl support u always all the comolaints happened some day to say.Failure to push these airlines is Judging their humble beginnings.

11 October 2011 06:10:00 Guest

The Johannesburg Rwandair manager is just an arrogant brat with no morals and respect for customers