where are you emailing? who are you emailing? if you flew in 2013, your comments should be directed through the tiger air philippines portal - www.tigerair.com - they operate all the flights of the airline, (some planes have not been repainted yet with their new livery and still carry the old seair brand). definitely no one from tiger will address your concern here.
if you want to talk to someone from the new seair use, www.flyseair.com but they havent started their flights yet - they relaunch in December 2013.
Mr Thompson :
SEAir was my worst airline experience in over thirty years of flying with various airlines to various countries. We wre still sending email and receiving no reply.