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HOME ⇒ Airline and Airport Discussion Forum ⇒ Shanghai Airlines

Shanghai Airlines Discussion

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13 October 2018 10:10:00 Margareta Beesonet

I,m having a same problem with their website. They informed that I can book the flight from thier website but nothing is working. Useless.

13 May 2018 01:05:00 SU535

16 April 2018 05:04:00 Miriam Ester Busso: this site does not see the Reservation MCBSTY without the FULL name and the e-ticket number without the ticket attached. //// year 2018 (all other messages): This is not the Shanghai Airlines carrier site here, but the discussions forum here. There is no flight information /e-ticket number / reservation on this air carrier in most comments. No one can reply without the correct and full data on the reservation or on the flight/destination. Such comments are not fair. In order to get the correct reply, kindly attach the reservation / booking number and produce date / fllight number / airports. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 2-5 days by free staff in English. Regards. aryan{at} - for private and full requests with e-tickets only.

16 April 2018 05:04:00 Miriam Ester Busso

Dear Sir or Madam, I have tried in many times, to contact any people of your staff, in order to amend a number, in nthe Reservation : MCBSTY. It is for my husband and I. What I need, is to put the number of my Argentinian Passport in first place, instead of the Italian one,( I have bpth) ID Argentinian Passport : AAA433225 ID Italian Passport: YA7420296. These request is due to: My Chinesse Visa will be issued in the passport of in which I was born. Argentina. IF IT IS POSSIBLE to board the plane with any of the Passports, please send me an e-mail to: Could yoou please, send this message to Customer Service or any department in order to get an answer/ solution. Thank yoou. Best Regards. Miriam Ester Busso

10 January 2018 04:01:00 pareena venketasawmy

hi, Booking NVTJ3N Impossible to reach customer service at the number provided. Please provide correct number urgent thanks

24 October 2017 05:10:00 Teresita del niño Jesus Leon Garces

I have a booking with CTrip from Shanghai to Guilin on December 2nd I want to change to December 3rd same flight My Booking in CTrip is 4511330907. The flight numer is wflight FM9176 going from Shanghai(Terminal 1 of Shanghai Pudong International Airport) to Guilin(Guilin Liangjiang International Airport), departs at 21:10,. 5 passengers 1) TERESITA LEON and 4) THOMPSONS

30 September 2017 09:09:00 William

Booked through United airlines. BKK to PVG connecting to U/A flight to LAX. How can I confirm my flight reservation and obtain seat assignment? Thank you...

06 August 2017 02:08:00 Marina

Ref. Filekey CA/MFRN0C Dear Sirs, I send an request to FM for to confirm the Cello and didn't get any answer. Would you mind snd me an ok to email: I thank you very much Marina Sobzhak

08 July 2017 05:07:00 Guest

Thanking for seeing my comments. First of all, I would like to comment this airlines problems. on

16 June 2017 01:06:00 He/Jiayin Mr and Cello

Dear Sirs, I made a Reservation with filekey CA/MFRN0C and booked a Cello with me. I don't get a confirmation for the golfbag still now. would you mind sending me the confirmation? best regards Marina

04 June 2017 07:06:00 JIM

Hello, we have booked 4 flights from bangkok to shanghai pudong through delta flight 6342 . We would like to know how we can get our seats assigned ?. We were not able to do it through delta. trip confirmation HXVUL7 HZCHWU HXQBSP HX57LN . THANK YOU , JIM 702 533 0335

06 March 2017 01:03:00 Greg Field Flight 9856 28 Feb 2017

The airport shuts its heat completely off at night and in February no less. They never advised any passengers or ticket holders in advance that this was the case. All of us who had a layover got really cold and couldn't sleep. I don't understand why the flight attendants don't hand out blankets at night when they know how cold the airport gets. They sure don't respect their passenger/customers who pay good money for their tickets. There's just no excuse for treating people this badly.

28 November 2016 06:11:00 Erika Jean Zuniga

Hi Shanghai Airlines, I have a passenger on your flight last 11 Nov 2016 taking flight from FM9141 PVG/BPE under Ms. Erika jean Zuniga with ticket no. 781-9199164714 .She advise us that the flight was delayed for 9 hours. May we request your good office a letter of incident or certification as we need it for our insurance claim. Awaiting for your immediate action. Thanks and bets regards, Rosana "Ana" Mallare Northstar International Travel Inc. Email add : Contact no : 639175281627

01 July 2016 01:07:00 Guest

im having a hard time contacting your customer service

17 December 2015 03:12:00 Mr M Bergman

Goodafternoon, Concerns booking FM9070 on 01dec from TSN to PVG in name of Mr Bergman. Shanghai Airlines cancelled the flight and Mr Bergman had to buy a new ticket for CNY2030 / rmb2111tkt 1820946642 for HU7205 01dec. We kindly ask you to refund this amount to our client. We kindly await your response. Kind regards, Astrid Delussu Customer Service Representative American Express Global Business Travel Westblaak 32, 3012 KM Rotterdam Nederland Email :

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