Shuttle America Discussion

30 April 2016 03:04:00 Guest

DL 4312 DFW-DTW 4/30/16 gate E 17 had a ticket agent deny me boarding because she was behind, and told another guy to go away. Truly worst ticket agent ive ever seen. I don't know the complaint number or else I'd let them know

23 June 2015 02:06:00 John Vincent

So often flight attendants are in bad moods, rude, and snippy with customers. But every once in a while I meet a Noel. On my flight to Detroit there was a woman on the flight who was unable to find her seat because she could not read her own ticket. She had no glasses and apparently her eyesight is failing her. Noel helped her find her seat and then took her own glasses off her head and gave them to the woman. I over heard her say "I have another pair, so you can keep these. I will see if I have my screw driver set so I can adjust them to fit you properly." I was stunned by her act of kindness to a complete stranger. When I told Noel how I saw what she had done and was very moved she explained that 7 years ago her husband up and left her, and took everything. That she had to start her life over at age 53. Her empathy for this woman was born out of the hurt and mistreatment by others. Why does God allow us to suffer? One reason I am sure of is to prepare us to understand the hurt others are dealing with so we can lovingly care for them. I am thankful to be a witness of pure kindness today.

25 January 2015 03:01:00 Guest

What a horrible airline to work and fly for! I will never fly on them! I would rather drive half way across the county than step foot on that plane!

25 October 2014 10:10:00 guest

I booked a flight with Delta Airlines to Dallas, Tx. in September & was given a flight with Shuttle America. The trip was uneventful, really. However, a short time into the flight, I developed a low-blood sugar episode. I asked the flight attendant for some juice or soda to combat the problem. She, Sandra Grayer, immediately came to my assistance & continued checking on me throughout the flight. I can't say enough about her help & caring for a passenger. She exhibited the kind of professionalism that is so forgotten these days. Your company can be proud & should be to have someone representing you in this manner. Much thanks to Ms. Grayer & your company.

25 September 2012 02:09:00 Guest

Better service than the mainline carriers for which they fly.