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HOME ⇒ Airline and Airport Discussion Forum ⇒ SWISS Global Air Lines

SWISS Global Air Lines Discussion

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13 July 2016 02:07:00 Guest

I'd normally not post something like this, because I know that some customers have a very one-dimensional and subjective view and feel that they are entitled to get everything their way because "the customer is king" and like to think that I'm above that and have a lot of understanding, BUT.. DON'T FLY with Swiss International Air Lines WHY? According to the European air travel regulations passengers are entitled to get compensation if flights are delayed. If the delay is over 4hours it is stated by law that you get 600€. We had a 5 hour delay in Zürich on our flight to LA. The airline claimed that it's a "technical problem" and therefor excluded from the respective regulations. A technical error.. on their home airport... and they did not have a spare plane and had to wait for one arriving from Shanghai. What do they think is included then? Weather sure isn't. We even took them to court and it turns out they hide behind their jurisdiction in Switzerland and Swiss courts tend to judge in favor of Swiss Air Lines. At least that's what our legal counsel told us. We had a similar case in Spain once and the airline paid without any hesitation. I think that's pretty outrageous. I will NEVER EVER fly with Swiss Air again and I'd highly recommend everyone to stay clear of them.

25 October 2014 11:10:00 BERNARD Jean Marc

Hello, I booked one return flight through Ebookers for a departure from Shanghai to Lyon on November the 15th , Flight Swiss 189 to Zurich and Swiss 536 to LYON. I d like to know whether it would be possible to modify the date of that flight for a date as soon as possible. If so, will i have to pay any adding costs? Thanks for your fast reply

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