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HOME ⇒ Airline and Airport Discussion Forum ⇒ SWISS International Air Lines

SWISS International Air Lines Discussion

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13 May 2018 02:05:00 SU535

This is not the Swiss carrier' site here, but the discussions on the services of the Swiss carrier. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and / or produce air carrier / date / fllight number / airports / your name at least. Requests on refund must produce full name, reservation / e-ticket and email address of the passenger in the attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at} - for private and full requests with e-tickets only.

14 December 2017 01:12:00 Guest

I was on flight lx411 dublin to geneva on 07.12.2017 got cancelled and when i looked for help this week from swissair this week i get none and thats a policy from the top down its like ryanair

26 November 2017 09:11:00 Chaim Fried

Travelled business class from Tel Aviv to London via Zurich on 15 November 2017. My suitcase didnt arrive.receivedan email on 23 November that my luggage has been located and I'm still awaiting delivery. No human interaction whatsoever. Have been emailing swiss since with no luck. Absolutely disgusted. Would expect a better service especially if I paid such a high price for flying with them. Im considering seeking legal aid.

14 August 2017 02:08:00 Guest

On december 2016, my husband bought 2 return tickets Moscow-Paris (through Zurich) for him. He payd around 200 euros per person. We should have flown to Paris the 6th and go back home the 13th of August 2017. Later, I changed my summer plans and I realised I don't need the first ticket anymore because I should be in France earlier. So the 6th of August, my husband flew to Paris alone. When the 12th of August he was ready to check-in for the flight back home, he suddently...didn't find my last name in the list. I called to the company to ask why did it happen. The operator told me: because I didn't use my "first part of ticket" (it means my ticket Moscow-Paris), the company cancelled my flight back home. I told it is not logical at all. The operator answered that if someone doesn't use the 1st part of the ticket, all other parts will be cancelled. Ok, but I don't understand why do they call the flight made another day, especially to another destination, "other part of the same flight". If the company really cares about its customers, it could never happen. They could have called me and ask me if I fly back home or not, do I need this second one, paid-up, or not before cancelling. I asked the operator if I can restore this ticket or get a free ticket for the same flight or get any help from the company... The only thing he proposed is to help me to buy (!!!) a new ticket by the Swiss airlines for the same flight, so to pay 600 francs (with is around 530 euros). I refused of course. I need to be in Moscow the 15th of August, so I was obliged to buy a new ticket as soon as possible. The cheapest I found cost 200 euros. Luckily, I have a place to stay for free close to Paris otherwise I should have paid also for the accomodation. I affirm that the Swiss Airlines company stole from me 200 euros.

24 July 2017 09:07:00 Guest

I love SWISS

25 May 2017 02:05:00 SU535

Guest : Here is the information you have requested, we have receipts for these items claimed.( over $10,000 US) My wife and I believe that this bag was stolen since we were told it never made it on our flight from Florence Airport to Miami .(which was checked in at the counter) Also it is very disheartening that your airline has not helped us in any way, we can never reach anyone by phone trying to call 5 different contact numbers 20 to 30 times a day for 5 days and no one answers. Thank you The author did not report the class of service booked. Voluntary or involuntary, depending upong the origin and destination points of your ticket, the compensation claimed base is on the weight. The Swiss air air carrier had to inform the passenger about the rules of the mising bag claiming. The provisions of european law can be or can not be a part of the agreement between the passenger and the air carrier. In all circumsatices the passenger is entitled and has to receive the compensating for mising bag The starting point is a written or electroniuc, not phone, complaint of the passenger to he Swiss air air carrier either in Deusch/ English / France tackled within 7 days following the arrival date into the air port terminal.

24 May 2017 06:05:00 Guest

Here is the information you have requested, we have receipts for these items claimed.( over $10,000 US) My wife and I believe that this bag was stolen since we were told it never made it on our flight from Florence Airport to Miami .(which was checked in at the counter) Also it is very disheartening that your airline has not helped us in any way, we can never reach anyone by phone trying to call 5 different contact numbers 20 to 30 times a day for 5 days and no one answers. Thank you

02 December 2016 12:12:00 Paul House

We are trying to talk to someone about lost property. NEITHER of the phone numbers we have been given will connect. Will SOMEBODY PLEASE CONTACT US ON +61 424 710 552 as we are disgusted with the service we are NOT Getting. Carol House

07 November 2016 07:11:00 Guest

My son missed his flight to day from Zurich due to a medical emergency. Tried to rebook for tonight as he must get home. Would not book with card details over the phone so he has had to fly home via Basel which is a long trip when you are ill. Also found out they automatically cancel your return flight if on economy light so he has lost over £200 and has no flight home in December. Also now delayed a Christmas eve flight and he may miss a connecting train and not get home. Heartless. Poor service , in fact no service. Appalling response.

27 September 2016 11:09:00 Guest

Hi all, This is the complaint against the last agent that we spoke to with your airline, very rude, unwilling to help, didn't wanted the to get us connected to his supervisor and finally hung up on me, telling that it his log off time and had to get his cab. such pathetic customer services never received please work on this. the details of the agent and call mentioned below. date: 27-sep-16 time 02:10 name : kin/ex809794 / cuv agent sin : ex809794 location cuv

12 September 2016 09:09:00 Hareesh sehgal

Our holiday to Dubai started-with flight delay from London Heathrow for an hour, we missed our flight connection and Swiss air booked us on late flight Dubai with Emirates airline, eventually landed in Dubai past midnight and because of all the problems we just end to go to hotel as it was getting very late, when at the hotel we found our suitcase was damaged, I rang next day and they said we have to sort it out when we are in London. On our return flight back to London Heathrow on the 4th August 2016, from Dubai on the day of the Emirates Crash landing on the runway, I called Swiss airline 3 times to check about our flight back to Lhr, and they said the flight is on time and report as normal for check in, when we went to airside there we were told that the flight is delayed due to aircraft using only one runway for landing and take off, we waited airside for over 4 hours, and was told that the plane is in Muscat waiting for clearance from Dubai authority for when to land in Dubai. At about 6 am we were told to start checking for our flight to Zurich, by this we were completely exhausted and reaching late into London, I put in a complaint the very next day, and only today I received a emIl saying that they are sorry, and we are sending flight vouchers for next time we fly with Swiss air for the value of £40 pp. and the damaged suitcase we have to get in touch with Emirates as they did the damage, but if we were not late in the first place non of this would have happened, so I have deal this suitcase matter with Emirates in the first place Swiss air was the one who transferred us to Emirates flight. With these vouchers my children are not going to travel with Swiss air as they are all in university, I emailed them today to ask them if £240 can be used between my wife and myself as we are planning to go back to Dubai , which I have not received yet, as the last complaint took over 6 weeks, I am planning to go in November and probably will have to wait 6 more weeks for reply which I think is very bad for airline such Swiss air.

23 May 2016 12:05:00 Guest

I was made to check a suitcase that I bought in the carry on section of a store in the Zurich airport. The sales clerk assured me that it was a carry on and that I would not be bothered to check this suitcase. The Swiss airline did take this suitcase even though others had a suitcase this size and we're not made to check their cases. I have been trying to find a direct email address through customer support because I was also assured that my belongings would be safe and they were not . I have been unable to call because of the network where I am located in Europe and my jewelry was stolen between my flight and where I landed. I was so disappointed because I was assured all would be fine and safe and it was not when I was made to check a carry on suitcase. I felt I was picked on and just pulled out of the line of passengers and made to do something that all passengers did not have to do.

10 February 2016 01:02:00 Jan Liljert

I am an ID passenger fron SAS airline; I´m going LX1271 and LX8084 feb. 28. CPH-ZRH-CPT Do I need to register my Bicycle; 9 kg in a bag? -- (The flight looks quite open, but if you would be kind to check as I dont get any figures) Thanks beforehand JAN LILJERT SAS - ID11724

06 November 2015 06:11:00 Visanou Vongphachanh

Customer Service Swiss International Air Lines Ltd. P.O. Box 2013 8032 Zurich Dear Sir/Madame: Refering to my ticket number 724-9354951247 where I was booked on LX180/01Sep ZRH-BKK (dep/17.45h); and for an unforeseen reason, I was not able to make it for the flight. I arrived at the check-in counter at 17.10h and the staff refused to check me in. I know it is totally my fault as had to travel by train fr om Luzern to Zurich Airport and the train was slightly delayed. The next day I went to Swiss International office at Banhofstrasse to rebook my e-ticket no. 724-9354951247 to travel on the same flight on 02Sep (I was willing to pay a penalty fee as I was aware it was my fault) but I was informed that my ticket was not rebookable. Since my visa was expiring in a few days so I had no choice but to purchase a new ticket with my lim ited remaining cash. I got a new ticket on the cheapest airline (as I did not have sufficient fund to purchase another Swiss ticket) and flew back on 02Sep15. I am still holding on to the unused flight coupon of Swiss Internation for sector ZRH-BKK. As I am planning to travel back to Zurich again soon, I wish to appeal for your compassionate understanding and I would be very grateful if you would allow me to rebook this ticket as an exceptional case. Thank you for your kind attention and I am praying for a positive reply from you soon. Sincerely yours, Visanou Vongphachanh Email:

31 July 2015 08:07:00 Guest

Dear Swiss Airlines, On sunday the 26th of July we left Amsterdam to Zürich. Flightnumber LX737 (07:00h). We should have made a transfer from Zürich to Newark. Flight number LX18 (17:20h). This flight got cancelled. At the Swiss Air customer service desk in Zürich they made a new booking for us. From Zürich to Brussels, flightnumber LX786 (07:10h) on the 27th of July. We were supposed to make a transfer from Brussels to Newark, Flightnumber UA 998 (10:00h). Swiss Air told us we would get a boarding pass at the gate but at gate B11 in Brussels we were refused to get a boarding pass. United Airlines told us that the booking was not confirmed and that the airplane was full. Swiss Air should have had the confirmation. We got an electric ticket, however we never got a boarding pass. At the Brussel Airlines customer service desk in Brussels a new booking was made, flightnumber UA 951 (12:00h) on the 28th of July to Washington. Because of the mistake of Swiss Air we arrived 41 hours later at our destination. After spending almost two days at the airport we expect a reasonable declaration for all the inconvenience cost by Swiss Air. Attached to this mail there are some photos of the tickets. These are the names of the fellowship and their ticket numbers: Iris Bouwman ETKT 7248952942876-2 Jorick Feenstra ETKT 7248952942866-2 Gerben de Groot ETKT 7248952942878-2 Sanne Lubbers ETKT 7248952942880-2 Jeroen van Voorden ETKT 7248952942874-2 Yours Sincerely, Iris Bouwman

20 July 2015 05:07:00 Ruth

Hi, I bought the ticket below with my debit card from Dublin for my younger sister and her family travelling from Swiss(Booking reference: EDZWCW). The cost was 1224 ie. 1280CH and was debited immediately from act. I realised that swiss air went back into into my act on the 16th and 17th and made four with drawers from my account charging my card 5.14 per transaction giving it a a total of 20.56 charges on the card. My queries are why did Swiss go into my acct to make make four separate withdrawers after I have bought the ticket as a family group ticket on Monday? Each of the withdawer was 349 (including 5.14), 294 (plus 5.14), 294 (incl.5.14) & 294 (incl. 5,14). I will appreciate if the matter is given an urgent attention and the account is updated. I will appreciate also that the charges on individual tickets made against my account be recredited. Please look into this urgently. This transaction has put my account in red. Any money transferred into the act is immediately swallowed up by the Swiss air. I look forward to hearing from you. Thanks.

07 January 2015 09:01:00 Guest

Hello there Swiss Air customer service, We have just landed in Singapore direct from Florence-Zurich (see itinerary attached). We went to deposit our luggage in storage while we go to Phuket for one week. We opened Carmel's suitcase to take some summer gear out. We immediately noticed that her suit case had been ransacked. We were shocked as you just don't expect your luggage to be ransacked on as a business class passenger. There was clothing, some jewellery but the most important item we saw was missing was our daughter's apple computer! The whole "Swiss Air" experience has been terrible(but we will talk about that later)but the missing computer is incredibly stressful. Our daughter has been studying in Florence and she then went travelling. She gave us her computer for safe keeping as she is staying in hostels and felt that her computer safer with us. I know that we are covered by insurance but all her work, that, is on the computer which we need desperately. She is due to take an exam late January which the computer contains all her notes. Can you please look into this asap. It would have been ransacked sometime between Florence and Singapore as we checked our luggage from florence all the way to Singapore. Surely, there are security cameras all though out the airport and it is reasonable to think that we can find the computer. We have to find the computer!!! Whoever has it can have the hardware we just need the data!!! We are now in Phuket and await your response! Thank you Eddie and Carmel Muto +61418323678

09 July 2014 10:07:00 timothy spriggs

The worst airline we've flown ever. We took Swiss airline on business class for our wedding in Santorini, Greece on 21 June. The airline lost our bag which includes our wedding clothes. No customer service whatsoever. Called and went to the airports since then with no answer and no response. No empathy, no reimbursement of any sort. We found out on 8 june that Swiss sent the bag to Zurich on 30 june. Why??? When we made it clear on our claim and to the representatives that we are back in US on the 29th. And now, they have NO CLUE. No tracking mechanism in place. The worst airline ever and we have been tekling everyone to NEVER fly on swiss air and will let everyone know. We both travel a lot with our work (military and government) as well as for personal pleasure. We finally got married after many years and the airline made the trip the worst experience. We told them it was for the wedding yet nothing. THE WORST EVER. Will never ever fly with them again. Did I mention we flew on Business class? Unbelievable.

06 January 2013 01:01:00 Bpana

Holy Toledo, so glad I clieckd on this site first!

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