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HOME ⇒ Airline and Airport Discussion Forum ⇒ Avianca El Salvador


Avianca El Salvador Discussion

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23 September 2013 06:09:00 Kamal Kunwar

My name is Kamal Kunwar from Nepal and I am a nepali citizen who flew from India for La Paz Bolivia. My film crew have been held in the airport since 2 days. Now they wanted to returned them back to India. We have visa for travel and enter in La Paz, India. We took the visa from the respective Bolivian Embassy from India. The visa section consular is Mr. Alejandro Machicao Barbery and his personal number is +9170613619. My people are going to deport back to India can you please hold them back for the reference from the Bolivian Embassy India. Yours sincerely Kamal Kunwar

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11 February 2013 10:02:00 Guest

Flying with Taca Airlines has been the worst experience of our lives. The incompetence of the staff was unbelievable and the extremely poor customer service cannot be beat. Our experience started with a flight out of Toronto that was delayed and delayed and delayed again (with little to no communication from employees as to the reason for the delay), and then when everyone finally boarded the plane (when it finally arrived that is) we sat on board for an hour and a half while they tested mechanical problems. They then required that we all deplane for 2 hours while they investigated further. After this time, they finally cancelled the flight (our flight was scheduled for 9:45 AM and we finally left the airport at around 3:00 PM). They did put us up in a hotel overnight, but our luggage was left on the plane, so we had no supplies and no additional clothing. We were told the flight would be rescheduled for 8:00 AM the next day. When we arrived at the airport at around 6:00 AM, we stood in line waiting for them to reissue our boarding passes...we waited for about and hour and a half, with little to no movement in the line. Finally after further delays (plane was once again not at the gate), we finally flew out at around 10:00 AM. The nightmare unfortunately didn't end there...we finally arrive in Costa Rica only to be one of several on the original flight whose luggage did not make it on the flight. After wasting more hours filling out forms, we were told that our luggage would be delivered to us at our hotel the next day at 7:00 AM. It's 1:25 PM now and it still hasn't arrived. We have placed numerous calls to a number of different agents and nobody can connect us with someone who knows what is going on. Taca has not compensated us at all for our additional night of accommodation in Costa Rica, expenses needed to buy some basic supplies, or the unbelievable inconvenience and negative feelings towards our trip now. I would never recommend that anyone use Taca Airlines, as they are sure to be disappointed.

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