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THAI Smile Discussion

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03 September 2018 11:09:00 PRAMOD CHANDER TRIPATHI

Dear Thai Airways Teem Pls Help we are 6 person travel from Lucknow to Bangkok we book flight 6 month before From Make My Trip person 4 & Goibibo person 4 Flight NO WE- 334 on 18 Nov 2018 time Depart 1.20 Arrive 6.30 But unfortunately your Flight timing change Depart 21.30 Arrive 2.35 + one day our one day loss & total schedule change one day lose so request to kindly Concorde to other Flight TG 2334 Operated by Thai Smile Depart 1.20 Arrive 6.30 from same location

30 July 2018 04:07:00 Peter Cody

Booking was cancelled during the booking process, ref Q6BLF 7, it booked me in as a solo passenger when I was trying to book two passengers, unfortunately the cost of the single ticket was taken from my bank therefore I need a refund. Could you contact me on either my phone or this email address Telephone number 0208 581 4578. I await your reply in anticipation.

10 June 2018 12:06:00 Bipul Sahu

I am not able to web check in. my flight is WE336 my Booking Ref SW9D47 please help me for same or please help me helpline number of india who can help me Thank you

31 May 2018 08:05:00 Guimo

Please help to check Why I cannot do Check in . My flight will be tomorrow already. Booking Number: L84A2L

19 May 2018 01:05:00 Guest

Need date change penalty code as we need to reissue the ticket.

18 May 2018 03:05:00 Guest

I am not able to web check in. my flight is WE336 and PNR no: TLH5DR, eticket no : 909-512751464/62/63/65, name of pzx: Karan lobo, dhruv lobo, rakhi lobo and derick lobo. please help

13 May 2018 01:05:00 SU535

year 2018 all previous messages: This is not theTHAI Smile carrier site here, but the discussions forum here. There is no flight information /e-ticket number / reservation on this air carrier in most comments. No one can reply without the correct and full data on the reservation or on the flight/destination. Such comments are not fair and trustfullness. In order to get the correct reply, kindly attach the reservation / booking number and produce date / fllight number / airports. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 2-15 days by free staff in English. Regards. aryan{at} - for private and full requests with e-tickets only.

12 April 2018 11:04:00 firoz multani

hello sir my self firoz multani i am from mumbai going to bangkok date 13 4 2018 flight we 336 i had a issue for web checking so i reach airport at 12.45 and flight time is 2.40 as i reach the counter i ask the staff about her answere was what we give take it we had and argument for this as her response was rude next seating lady was telling her give him the seat still she was like i cant she didnt show me the seat and the told me i provide u on emergency seat and not gave the seat the floor senior was more rude and telling i will off load you sir its my humble request that i didnt expect from thai airway i have a very good impression about ur air line but because of your staff the image will spoil i request you plz see in this matter thank you firoz multani 09870799007 0066655400786 bangkok number

04 January 2018 06:01:00 murray bromley

wishing to go to Bkk from sht. on Feb. 3rd 2018 the last flight send info. to 0833313499 thank you

03 November 2017 12:11:00 Ninad Pednekar

Thai Smile Airways, AirLine reference Ц W86TFB Booking Number - BIN-0890408 We try all possible way to contact the Customer support of Thai Smile Airways and no satisfactory reply leading us to contact you on email ids. We are not happy from the response from customer care on this regards when they say that rescheduling cannot be possible. When checked the DGCA(Directorate General of Civil Aviation, Government of India) guidelines for the airlines company in india, I learnt that it can be possible. We are raising this request 2 months in advance All functioning airlines in India has a rules for Rescheduling in which INR 2250 per passenger per segment for domestic flights and INR 2500 per passenger per segment for international flights is being charged. When Thai Smile Airways says, itТs not possible. We feel upset and same time questions the policy of Thai Smile. We have also contacted the Booking agency(BudgetAir)and they have found this case genuine and as an exception have release the Ticket and asked ThaiSmile airways to consider this reversal. We also see that we have Tickets available for the dates we are requesting our travel. There certainly has to be a way out in system. Please reach out to us with some positive response and possibly win win solution Mobile Number - +91 9820131634 / +91 8105843520 Whats the story behind this request??? My name is Rajesh Kumar and I am from India. By Profession software architect and running a start-ups( and my hobbies is to travel around the globe and review of the products, services and holiday destinations all over the world. Today, me along with my friends decided to do our first visit to Thailand on new year and We spent no time but we booked a ticket in this excitement with your budget airlines services which has made many people dreams comes true to travel world in less amount. But Soon after, we realized that the instead of booking a ticket from Mumbai to Bangkok(on 29 December) and Bangkok to Mumbai(on 5th January), we did a reverse job. That was an end of our excitement. Now, our trip is danger state to get cancelled if we do not receive your help. I would kindly request you to reverse our bookings dates and so we can save our trip of friends being together at our dream destination. We are also flexible adjusting few days prior or after if the such arrangements can be made. We are also willing to make the extra administrative charges and additional ticket cost for reversing the dates. I understand the airline company business model well and i understand that if there is will to help, there is definitely a way. ThaiSmileair is well placed in the industry and known for many of the good practices in the world. I am hoping that our smile will be back after reading your response this time. I would be waiting for your response. Regards, Group of HolidayLandmarker NINADNARENDRA, RAJESH & DARSHAN KISHORE Booked Ticket using email id - You can also email us on Mobile Number - +91 9820131634 / +91 8105843520

28 October 2017 01:10:00 malcolm glenny

I booked flights WE421 and WE422 with Thai Smile from Bangkok on the 27th October to Kota Kinabalu, returning on the 29th October. I paid by credit card and the amount was immediately debited. These bookings were made in July and soon after I was advised by the airline that both flights were cancelled and that I should claim a refund. I did this, after much difficulty, and my application was acknowledged by email on the 1st October. So far I have not received the refund or any further contact!! If the money can be taken from my account so quickly why has it not been refunded at the same speed. Malcolm Glenny

05 September 2017 01:09:00 Inder Prakash Singh suri

On board staff very rude ,no water ,no beverages ,no choice of food and behavior of the staff really bad

29 April 2017 09:04:00 Juan

Thai line that have treatment and places similar for foreigners and thais, without having in mind we are 40% taller, what create problems They aggrupate everybody at the end of the plane instead distribute along the plane in a rational form. No complain forms, and they deny to receive complains nor to identificate the captain nor other person

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