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HOME ⇒ Airline and Airport Discussion Forum ⇒ Toluca Licenciado Adolfo Lopez Mateos International

Toluca Licenciado Adolfo Lopez Mateos International Airport Discussion

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22 January 2013 03:01:00 Maricela Gonzalez-D.

to whom this may concern Mr. Lopez , I had purchase recently 5 tickets we are repeatable customers and I have experience a mistake when I made my reservations but I purchase 2 tickets with the wrong route with in the same window frame twice for LAX TO MLM instead or purchaising one set MLM Back to LAX an no one was able to help me please if you can do something let me know because I unfortally do not count with the money to purchase 2 more tickets and when I call had a bad experience with you supervisor Esaul Velazquez. you guys my won 516 dollars by not making the switch but in the long run you my loose more because my family will consider other airlines before coming back to you guys unless the right thing is fixed. they say as a customer service profesional that for every customer you loose you loose 10 more because you express you experince with others but also if u gain one customer th person will bring 10 more to your business please let me know if you can help me thank you. 562-417-2020

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