My wife takes the Sam TSA Flight every Sunday or Monday evening from Den to Grand Rapids. They are terrible. The flights are never. Read that NEVER on time and they have the rudest and surliest flight attendants in the industry. All no doubt frustrated they weren't hired by larger carriers. And don't think you're gonna get any help or be kept informed by their gate personnel (if you can find them). They are a terrible airline. I'm a business woman and their constant delays put me in GRR late at night after all the rental car counters are closed. If that isn't dangerous enough it causes me to take a cab to the hotel and another cab to pickup my rental car I should've been able to pick up the night before. Seriously people this is every weekend! And don't even try and put a bag in the overhead. I don't know you have to know to avail yourself of that amenity! There is no other travel option other than leave early in the morning and sit in a hotel all day instead of getting to spend any time with my family. Please Southwest adjust your schedules so I can get off United Express and TransFate airlines. United there must be other code share partners you could work with.
Avoid this airlines if at all possible, in my last 6 months they have either canceled or delayed 80% of the flights, they have cost me money and created so many scheduling issues I will book with airlines that I have no status with just to insure I actually get where I need to go. I have 1K status with United who continues to not reply when I ask them to contact me about this.
Trans States has a web site, they claim that they reply to each email in a timely manner, I have a stack of email I have sent and as of today have never gotten a reply