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Virgin Atlantic Airways Discussion
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This is not theVirgin Atlantic carrier' site here, but the discussions on the services of the Virgin Atlantic air carrier. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and / or produce air carrier / date / fllight number / airports / your name at least. Requests on refund must produce full name, reservation / e-ticket and email address of the passenger in the attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.
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Hi I read some posts on this site and would like to discuss about my problem with you guys and expect solution for my problem. I booked my return trip on 21 August for 11 November to 27 November London to Delhi which was non refundable, non transferable for me and my wife. Before that on 23rd October my wife's mother expired and we need to come to India on 24th October immeditely for 20 days by Air India. Because I can't use Virign Atlantic tickets any more, can I ask them for a total refund of my ticket because it was emergency for me. Also I am also happy to get a credit note from Virgin Atlantic to use next year. Please advise me what I can do to get my refund or credit note. Kind regards, Sunil Kumar
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Hi I read some posts on this site and would like to discuss about my problem with you guys and expect solution for my problem. I booked my return trip on 21 August for 11 November to 27 November London to Delhi which was non refundable, non transferable for me and my wife. Before that on 23rd October my wife's mother expired and we need to come to India on 24th October immeditely for 20 days by Air India. Because I can't use Virign Atlantic tickets any more, can I ask them for a total refund of my ticket because it was emergency for me. Also I am also happy to get a credit note from Virgin Atlantic to use next year. Please advise me what I can do to get my refund or credit note. Kind regards, Sunil Kumar
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WORST EXPERIENCE OF MY LIFE. I still cry when I think about this flight. I had the misfortune of being surrounded by disgusting, absolutely plastered British men for 11 hours, which would be bad enough, except the flight crew did NOTHING to keep them in check; in fact they actually encouraged it. The staff gave them so much alcohol that they were screaming, hooting, hollering, standing in the aisles, and even starting fist fights. They were making me and the other woman in my row extremely uncomfortable because they were being loud and encroaching on our personal space, so I asked them to please be quiet and back off. This only fueled their rampage, and apparently made me a target. For the rest of the flight I got cat-called, whistled at, and was the object of all sorts of lewd gestures and insults, many sexual in nature, which is frightening when you're a young girl travelling alone. Eventually I had a breakdown and curled up in my seat crying. One of the flight attendants took me aside and patted me on the head and told me not to mind them because they were just "jaunty." When I got home I wrote to their customer service explaining what had happened, and got an email back apologizing that I was "inconvenienced," and basically told me to suck it up. I don't how the British view sexual harassment, but in America that's more than an "inconvenience," and Virgin Atlantic seems to think that this is completely ok and normal. I went through a whole ordeal on that flight, only to have insult added to injury when interacting with their HR department. What an all around abhorrent company. They're not interested in the safety or well-being of their customers, and show a shocking lack of empathy. IF YOU'RE A WOMAN STAY AS FAR AWAY FROM THIS AIRLINE AS HUMANLY POSSIBLE. IT'S DANGEROUS!!!
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Take note all travellers with children of this statement: I n-flight entertainment does not form part of your holiday. Virgin Atlantic aim to rectify any technical faults during the aircraft turnaround, however, neither Virgin Holidays, nor Virgin Atlantic will be held responsible for any lack of availability due to technical faults or difficulties or aircraft changes. Travelled recently and entertainment fault outward and inward. Complained but forced to upgrade at a cost of £200 per seat to get entertainment. Would never travel with this company again. Thought they were customer focused but they have list their gold star service reputation.
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Ya know,..I had something happen to me that is totally unheard of the first and only time I flew Virgin airlines. It was 1990,and I had called for a price quote.I was told that because I wanted a standby fare,it would only be $199.00. Fine,as I was used to these cheap fares with this type of ticket. You cant reserve a seat,but rather just wait until all people are seated then go onboard for an empty seat.I dont think there is this type of thing anymore. Anyway,..I knew my cousin would be waiting for me at the end of the road,so I only took the ticket price,plus perhaps $50.00 for extras I might come across. So,I get to tthe check in counter,they take my luggage,give me my tags,and tell me to go to the boarding desk where my gate was.I get there,and several others were there for their standby tickets too. There,I found out that we would be paying inflight,..not on the ground.I thought this was really odd,as did a few others I talked to about it as we waited. Once the plane landed,and we were all onboard,I waited to pay.The plane took off,and anout a couple of hours into the flight,the stewardess came down the aisle taking the money for these standby tickets.I noticed some frowns,and herd a few disgruntled words,but didnt understand them. Until it was MY turn to pay. Remember now,..I had only brought the price of my ticket,plus a little extra. A total of $250.00 all together. The steward asked for my money,and I handed her $200.00. She handed it back,saying "I'm sorry.,there's not enough here.You need $100.00 more." I looked back to the others who she had approached,and their faces told me everything.They,too,had been taken for an extra $100.00 per ticket. Well,I said,I had been told to pay $199.00,and that was all I had. The stewardess began to harass me,saying that I had no business getting on this plane without the right amount of money to pay for the ticket,..and if I thought I was going to,I was wrong. She then went for security,who also tried to squeeze more money out of me,which I didnt have. After a few more minutes of this,one of the pilots came back. (I assume there were two,as usually is) He proceeded to listen to the guard,and the stewardess about how I was trying to cheap and not pay the right price of my ticket,..which I protested wasnt true! He left and came back a few minutes later,saying that I would have to get off the plane.Now ,..what I say here isnt funny at all,..if you are waaaay up in the air,..um,..can he do that? This was my first thought. A totally irrational thought,but there it is. How in the heck was I going to get off this plane.I swear,it scared the heck right out of me! Not a joke here. The pilot attempted to calm me down,saying that I would be dropped off at Denver co. They would make a stop to do so. I almost collapsed at that,in gratitude,oddly. Then,I realized that I didnt know anyone in Colorado,I had no money,and it was cold there.I didnt have any winter clothing,as I was going to a warm place.Well,in my luggage I had some warm sweaters,etc,so I relaxed a little. So,we get to Denver,but they do NOT just let me go.I was taken to the Airport police dept,where I was arrested for trying to defraud the airlines of $100.00. I asked about my luggage,..would it stay with me,and I was told that it had gone on to LAX,and would be there for me when I got there. I blinked at the attemdant there,and said nothing. I wont go on more,as it turns into a full blown short story.Suffice to say that I was released that evening,and found a Catholic Church who(even tho I wasnt Catholic) gave me enough money for a bus to LA,etc,etc,etc. ***The point if this long post is that this airline is vile,and if Richard Branston goes along with this type of treatment of customers,then he is as vile as his airline is. **I dont know about the food,the entertainment,or anything else,as I wasnt allowed any of that on my nightmare flight. Not even water was offered to me**
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