xpress air is a poorly ran airlines. There is no email contact and their telephone lines are impossible to get throught.
Tried to cancel a ticket to get refund but no way to get to this airline, ok i give up , never with xpress air again.
Going to take Xpress Air to fly to my home town (Pontianak) from Bandung. What a discouragement to read some previous comments about this airline.
Will update again after I take the flight. Hope a smooth & safe one to be.. ??
yeah... my friend tried to buy a ticket from bandung to pontianak, but difficult in paying process, so i tried to find the contact information on their website, but i could not find it, until i saw it on the bill ticket.
But, the line was busy, although i phoned them more than 10 times.
Very worse airline. Flight safety far below standards. No customer care after a incident with a enginefire on a Boeing 737-200. The airline denies the incident and does not reply on sended e-mails. Official website or contactinformation hard to find. I recomend not to fly with this airline.