I arrived at 58 minutes before the flight and they refused to help me or let me in. I’ll never use this airline again. Terrible service. Terrible website. I called them after avdthey still haven’t called back with English speakers for over an hour.
How do we cancel a flight?
I tried booking a flight to Incheon after inputting the confirmation code for the credit card the page went back to it booking page, does any had the same issue? What happened? I plan to call the bank later to check if it was credited or not.
I haven’t even flown with them yet and I’m already receiving disgusting cs support. I’m quite annoyed that I booked two flights with them. 👎🏻👎🏻👎🏻
Hi , I want to know How much is the cancellation fee?? If change of wrongly spelled names?? I had book a ticket through Jeju Air. Kindly respond ASAP Thank You
i got a round trip plane ticket from jeju air (Manila/Incheon/Manila) because it was on sale. now, I got a much better one way plane ticket to Incheon (Davao-Cebu-Incheon). I'm not planning ln getting another Incheon/PH flight because I already purchased the round trip ticket in Jeju Air. I'm planning to board the Davao/Cebu/Incheon flight, and the Jeju Air Incheon/Manila on my way back. Can I just web check-in my Manila/Incheon flight so that Jeju Air won't revoke my Incheon/Manila flight? Possessing a Mobile Boarding Pass means that the passenger has flown, right? Btw, i won't be having any checked-in baggage so there's no need to go to the counter for bag drop.
I was on a flight from Vientiane to Cebu by your jejuair.when boarding in Seoul I was stopped by a Park cho a, she did not like my Philippin visa. I had to buy a ticket from Cebu to Seoul.I canselled this ticket on the same day I landed in Cebu,26.12, but so far nobody have answered my mails.I want my $530 back asap, but this look like a scum. Never again this Jejuair Never again Korea. Vidar Pettersen
Hi, I booked a roundtrip tickets online for two(2 person) from other agency(CTRIP) on oct 20, 2017 to nov 6, 2017 from manila to seoul, I just noticed from the itenerary that they've sent to me tha we have no baggage from manila to seoul and on our way back home we only have 15 kilos baggage allowed. I tried to input my booking number even our information to amke a change on the jejuair website but nothing happened, it keeps on say that there is no reservation information was found which agrees with entered information on the screen. I just wanted to add/purchase a check in baggage.I don't jnow what yo do, can you help with this please...Your immediate respond on this matter is highly appreciated. My email address is email@example.com. Thank you
Hi i took a round trip flight and i will like to know if i can cancel the return flight. What is the refund policy? Thanks
why my booking today keeps on failing? i have been trying for 2 hours already and my booking cannot get thru the payment page and keeps on say request has been reject? i need to book now to avail the special fare? is there something wrong with the site? Please help
Hello! I need a procedure on how to cancel my booked flight. I tried to cancel in the website but it seems to have a problem and just wouldn't cancel and also, I tried to call the hotline 1599-1500 from early until afternoon but lines seem to be all busy. I've sent inquiries on the site and so as in the email but to no avail I still haven't gotten a reply.
Dear Sirs, I am unable to send message to your customer service centre for inquiry (under "GUEST"). I therefore sent an email to firstname.lastname@example.org. Would you please check and revert to me asap? Many thanks. My email is email@example.com Regads, YIP
I booked roundtrip manila-incheon tickets last night and paid via credit card. Upon checking my card I noticed that they debited the amount however, I didn't receive any confirmation from the airline as well as details about the flight. Also, the flight that I booked isn't even showing on my jeju air account. I'm from the Philippines so I'm unable to call their hotline because it's in korea. What should i do? ㅠㅠ
Hi, I'd like to change the flight timing from Gimpo to Jeju, is it possible?
hello i want to cancel my flight what should i do , i couldn't reach operation they didn't answer
Hello, i got my return ticket with jeju air and i want to change the date of the return to seoul from manila, i am in manila right now, how can i change my returning day from here! ? please help
Case 4: brain broblems (dimentia). All further inconveniences regretted in advance.
Felix : Hi, i booked a flight from seoul to Hongkong tomorrow. When i wanted to Check in online, it says "the passanger with the natinality is not allowed to Check in". I am german. What can i do? -- Good morning / evening everyone! Air carrier is entitled to deny passenger of boarding in 3 cases only. case 1: security (phisical resistance from damage) case 2: safety (technical resistance from damage) case 3: incomplete documents, for exampl, the absense of the agreement between Soush Korea and the Federal Republic or HKG on visa issues. Or the passport is invalid for the public tranportation by schedueled air carrier It is unclear from the question of the passengerr, wheather the passenger was going to pass the check-in procedure online or by phone. The rest reasons can lead to the liqudation of the air carrier (in worth circumstances) or, in light circumstances the compensation receipt in full in any leagl method from the air carrier. Last cance: the air carrier's duty is to accept the passanger for boarding at the air port of the departure. ICAO rules completely.
Hi, i booked a flight from seoul to Hongkong tomorrow. When i wanted to Check in online, it says "the passanger with the natinality is not allowed to Check in". I am german. What can i do?
Guest : If I rebook my flight, aside from the increase of fare, will there be any charges to be implied.thnx
Time intervals less than 2 hours between departure and returning flight, reservation via internet is not available. Please check the schedule. I TRIED TO MAKE RESERVATION TO SPN SEL THEN COMING BACK BUT THIS, DONT UNDERSTAND WHY I CAN'T SELECT THE 9:30 DEP. IN SEOL COMING TO SAIPAN
Hi, I have just booked a flight ticket and after booking I realized I've entered a friend's name incorrectly. I spelled KUSHAIRI instead of KHUSHAIRI. How do I edit or make a change? will it effect anything?
Hi I am flying from Tokyo to Seoul on this Wednesday flight I just wanted to know how Much it cost for check in a baggage. Thank you
If I rebook my flight, aside from the increase of fare, will there be any charges to be implied.
I wouldnlike to receive a confirmation of my booking cancellation. i already cancelled my booking but i havent received any message from the airline yet. please do something about it.
Dearborn Jeju air, I have called your hotline and sent multiple emails to firstname.lastname@example.org but there was no response. I would like to do a modification of flight destination or rather cancel my current flight booking ticket to get a refund? How do I go about doing that
Dear jeju air, i want to cancelation my booking ticket because i dont have booking ticket from this web. my payment success buat i dont get the ticket/ e-ticket please cancelation my payment, so my payment can refund to me. thanks for ur cooperative
I had sent many times email to jeju air to change my return date.and waited for few days it's still no any reply. And tomorrow is the return date I have no idea what to do
Why I sent lots of email to email@example.com about cancel my returning flight but no one reply.
Dear Sir, why i make cancellation there are still have my reserved booking? i just sent to your mail box, pls check firstname.lastname@example.org, and reply. thanks.
MY FIRST AND LAST NAME WAS REVERSED DURING SIGN UP AS A MEMBER IN YOUR WEBSITE, HOWEVER UNLUCKY ME I STILL PURCHASE AN AIRLINE TICKET. MY QUESTION ARE : AM I ABLE TO BOARDING, YES MY NAME SPELLED CORRECTLY BUT IT GOT REVERSED ONLY, HENCE ITS STILL MY OWN SELF THAT WILL BOARD ON THE AIRPLANE NOT ANY STRANGER. MY SECOND QUESTION, IF I CANNOT BOARD BECAUSE THIS MISTAKE SO I NEED TO REPURCHASE NEW AIRLINE TICKETS?
Hi Sir, I booked ur ticket from agent. Now i only hv 15kg baggage,but i want to extra to 30kg of one baggage. Can i buy from interior? n my Reservation number(Z01TF) just see the detail,can't upgrade services. Can u tell me how u additional more services in internet? Pls reply my email email@example.com Kalo
GuestYeumg Yuen Yee : How to apply the membership of Jeju Air? once i wanted to insert for ID, it can't work...so what can i do?
Hi can I ask if it is possible to rebook a wrong ticket?
How can I change my flight schedule ? Thanks !
I canceled flight GIMPO-JEJU-GIMPO An.RUDI PRINGADI & TJHOI HANEYTA WIJAYA.. We already got refund confirmation from JEJU AIR.. Pls advise how to get the refund. thank you. Rgds, Rudi - +6285880707026
I can't sign up m membership , as there is no error message prop out for me to do correction.
Which Airport should I take If I am flying from Manila to Seoul?
I have noticed on my way back home to Manila from Seoul,that im allowed of 0 baggage, what should i do. Please help.
Good day. My name is Victor Salonoy and I`m living in Japan. I have booked a ticket from Narita airport to the Philippines on December 23 to January 3, 2017. But I have not receieved an e-ticket until now. I would to ask your good office if it was successful. I have been calling the hotline number here in Tokyo but the line was too busy. Thank you.
Good day. I have booked a ticket from Narita airport to the Philippines with a layover in South Korea on Decemeber 23 to January 3 2017. But I have not received an e-ticket. I would like to ask if it was succcessul. Your immediate respond on this matter is highly appreciated. Thank you.
hello, i just booked some tickets on jeju air and realized i misspelled my freinds name. what should I do to correct the spelling?
hello, i just booked my ticket on jeju air and realized i misspelled my name. what should I do to correct the spelling?
How can i change my flight schedule?
May I know if I can cancel my flight(jeju air) and get back some refund?
Horrible company - their site "crashed" after the payment was completed. So no I have no confrmation that the ticket is booked and have to block my credit card. Stay away.
Refused to waive a cancelation fee on a ticket, after already paying 120$ in fees to move the date on my ticket. had to pay 240$ in fees, about the same price as the tickets value, just to cancel the ticket 2 months in advance of the flying date.
Hi, I want to fly from seoul to hong kong in july. I have luggage that weighs approximately 20kg. What are my options and how much does it cost?
Sorry i was try to apple the membership but it doesnt successfully on my hand phone
How to apply the membership of Jeju Air?
Jovian : Our flight to jeju was cancelled yesterday (April 16, 2016) and Jeju Air didnt provide any hotel. We are instructed to go and come back on the following day without proper information when we can fly to jeju. They dont think that we are foreigners and hotel is already reserved and we are on tour and have limited time to stay in korea. What a very bad experience with this airline. Same as me, they cancelled on May 2 due to bad weather and the following few days all booked. I didn't have any choice, refund will be wait for a week. Nothing provide. This.is low cost airline.
how do you get refund from the flight of 16th april 2016? do i still need to do anything to get the refund? do this jejuair reply to this site? pls advice. thank you
Our flight to jeju was cancelled yesterday (April 16, 2016) and Jeju Air didnt provide any hotel. We are instructed to go and come back on the following day without proper information when we can fly to jeju. They dont think that we are foreigners and hotel is already reserved and we are on tour and have limited time to stay in korea. What a very bad experience with this airline.
Hello, can you help me check some things. Today I booking the air ticket (Jeju - Seoul, 24 Aug 2016), the price is include check-in luggage? Booking ref: 94523111(H9EFL)
I just booked a ticket on the phone in Korea with Jeju Air as I can't finalise bookings on my mac computer. The service I recieved was impecable! The customer service operator Lim was so efficient and gave me lots of options so that I could get the deal that suited my needs best. I was really impressed
Flight was amazing
Hello I m from malaysia I already book n paid with cradit card under email firstname.lastname@example.org as the guest booking but I haven't received the ticket information yet kindly check n send the info to me pls mu phone in Malaysia is 0060136731891 thank
Horrible website and customer service. Don't fly.
Jeju Air officers & owners I have been very patient with you and your office, but it's been 2-months now since I called to cancel our KOREA Booking for April 9 travel, yet till now, my full refund hasn't been available, and NO RESPONSE Since the last time my husband spoke with your office. Allow me to repeat ourselves again. 1. During the Travel Fair @ SMX last Feb, my husband, Maurice Lopretti together with me went to your booth to facilitate a MLA-INCHEON-MLA flight slated to happen on the evening on APRIL 8. 2. Before purchasing said ticket, we asked all the relevant questions thru your agent who handled us because you had a fellow customer who was trying to book online and said that online was cheaper. So we checked and asked in the event that we won't be able to push thru with our trip, can we get a full refund? Your agent said YES! And that all we had to do is call up your office in advance. So we purchased the tickets. 3. No where in your airline tickets show that our tickets are NON-REFUNDABLE, and subject to fees etc if we requested for refund. 4. On March 7, I called up your office to cancel our trip because of a medical emergency. I was sent a form to fill up which I did and sent it immediately. I was told that I will get the refund a month after, subject to fees of around $150/pax! That would mean that I will just get a very minimal refund as more than half of the amount will be fees!!!! Which to me is absurd! Considering the earlier facts where your AGENT failed to let us know that and it was never in the tickets you issued! 5. We followed up and still your office kept on extorting the fees fr om us! There is NO GOOD FAITH in your part! You failed to make things clear, neither did you explain this to your ticket buyers that day during the travel fair and you surprise your customers with exuberant fees! We've given you MORE than enough time to carry this out, to give us back our money! So I have the email addresses of the following organizations/offices to report JEJU AIR management should you fail to GIVE BACK OUR FULL REFUND before MAY 15. 1. DTI -- against the Phils Consumer Act! Your promos should have the DTI seal wh ere all terms and conditions are explained to your clients. There was nothing on your tickets, neither was it part of your spiels. 2. DEPT OF TOURISM & THE AERONATUTIC BOARD -- as a new player in the Philippine Market, you should have made sure All terms and conditions are visible and explained to clients, Don't wait till we file a case against you coz it will include damages! You have our contact details. We expect our full refund before May 15, as we've given you so much time already!
In just want yo verify our reservation number.the tickets i already paid it. But my husband accidentally erase his emails.Im calling the call center of auction korea but no ones answer the phone.
This phone number is incorrect. Poor guy who answered the phone has probably been called too many times because of thise faulty information. Please change the number or take it down.
have bought tickets Gimpo-Jeju yesterday.in case anyone has problems with ordering - simply use the Windows IE, have no idea why but their reservation system works through it only. don't waist ur time on Chrome, Mozillla etc
One of the worst airlines!! Poor service, racist and very unprofessional. I was travelling with a friend who was a frequent traveler to South Korea. But the manager and the people at the airport (Jejuair check in counter) didn't even know the rules that applies for this visa exemption travelers. They won't let my friend check in and questioned him like some sort of criminal for not having any visa to Korea. It was explained properly that there wasn't any need as he is under visa exemption, but they acted like they are the people in charge of SK's Immigration. After almost an hour of asking them to verify this info to the Korean immigration which they keep refusing to do, the Korean manager finally took his time to make a phone call and then he said, yes, it was okay to travel without a visa. There is no excuse for such unprofessional, discrimination which they have showed to my friend. Not knowing the rules is not an excuse, so I suggest you stay away from this airline company as they are not well trained and they don't have good knowledge when it comes to existing rules and regulations. Very ill-mannered company and people for Jeju Air.
Hello, i try to book a flight from Gimpo to Jeju island yesterday, but i cant book it, can anyone help ? this is my email address- email@example.com
Hi, I live in Finland, Iwant to fly your flight fr om Seoul to Ho chi min city 27.12.2012 with my wife,oneway only. I try yesterday to buy tickets your internet pages,but it is not works,I think tat the problem is besauce I live in Finland, Can you help me please. Can you mail me mail addres wh ere I can mail or can somebody make the booking for us? Mr Jukka Holm firstname.lastname@example.org