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Lufthansa Discussion

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13 May 2018 02:05:00 SU535

Reply on previous 2017 messages. This is not the Lufthansa AG carrier' site here, but the discussions on the services of the Lufthansa AG. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and produce air carrier / date / fllight number / airports / your name. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.

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31 October 2017 02:10:00 Kaimuk Bjork

Dear Lufthansa, I am a regular customer with your airlines. I would like to inform you about my recent flight with Lufthansa. My journey started in Bangkok, I flew to Frankfurt as a connecting destination before landing in Copenhagen. My flight information is attached to this mail. My flight in Bangkok was suppose to take off at 23:00, however after we entered the plane, the pilot announced the flight would be delayed as there was no flight plan. After two hours, we finally set off. 12 hours later, we have arrived in Frankfurt where I was already late for my connecting flight to Copenhagen. Other customers and I were promised to go on the next flight out, but sadly this was not the case. We were treated badly by the workers in the airport. They sent us to the wrong people and refused to help. Later I was put on a flight at 5pm, where the others were put on one at 12pm. I waited 8 hours in the airport, baring in mind I was getting over a flu, suffering high fever. I believe this journey with Lufthansa was quite disappointing as it was a big inconvenience, I am hoping to receive some kind of compensation for the inconvenience lufthansa had created upon my journey. I fly to Thailand and back to Denmark every 2 months and have recently done that with Lufthansa and will be doing so again in December. I hope the next journey will be a pleasant one. Hoping to hear your response soon. Best Regards, Kaimuk Bjork

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07 August 2017 08:08:00 * you

What a * airline, never call there passengers at the gates even do they change the gate and sometimes it takes a bit to get to the changed gate, booking online with them is a trick also, i find it strange that when you book the flight times it's in AM an PM. But when you go PM and you think all is ok. Well think again they work on 24 hour clock???? Shore airline. I have more to say about this airline but could not be bothered. Because I will not fly this * airline again.

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30 June 2017 01:06:00 Guest

With medical issue (giving a birth on the same day of flight), I requested a refund for non-refundable ticket. Lufthansa assured it would be refunded and to make sure, I called again and confirmed. However, they didn't and when I rang third time, they changed words and repeating same words in a very rude tone. I can't help you. I can't give you contact nor email of relevant department. He cut out all my requests and declined to refund which twice assured with his colleagues. But he claims they are not his colleagues because there about 20000 people are working for Lufthansa. Again, terrible customer service which was worse than budget airlines. I won't fly with them ever again.

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18 February 2017 03:02:00 Guest

Absolutely awful, I have never flown with more stress in my life.

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28 November 2016 10:11:00 Guest

I've been trying to get a hold of someone in thier custormer service for two hours and still not able to get someone on the phone. Is this airline really that bad?

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31 October 2016 08:10:00 Azimeh

I am a 78 years old private passenger with reduced mobility and in my recent journey from Frankfort to Dallas, I had requested a wheelchair for my mobility as I can not walk for a long distance and Do not know how to find my ways because I can not speak English very good and only speak Farsi. When we arrived in Frankfort airport to make a connection flight, I gave the fight attendee a letter written in English asking for an extra attention and mentioned wheelchair as least 3 times and the attendee kept telling me that there will be a wheelchair waiting for you. but when I walked out side, they told me there is no wheelchair and they took me to a battery powered cart and the driver took me to an area and dropped me off without any help or direction and he told me someone will come and take you to your connecting gate but they never did and I missed my flight. What's my rights?

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30 September 2016 03:09:00 Edward

good day Lufthansa I would like to know if you can sponsor me for my pilot training in Dubai in return I will work for you

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28 September 2016 10:09:00 Guest

What is the benefit of writting down customers complain if no Lufthansa 's authorize person does not provide feedback(answers).ofcourse Lufthansa is a huge airline but a passenger cares about him/herself only .cares about his/her baggage when arrive.want to find his/her baggage in the destination of arrivels.what is the benefit if a passenger gets a nice treatment by Lufthansa a board a plane if he/she don not find his/her baggage in the flight destination .i thought civilized countries cares about single customer as much as they care about the airline as a whole it's suppose tv an equation to be a success full airlines(one passenger=the company)failing not to care for one single passenger is an indecation of failed company

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24 September 2016 11:09:00 Guest

I wonder if any of lufthansa's read what is written in this forum or we wasting time waiting for their answers.If they read complaints and don not answer that is bad and if they don not read it that is worse.W

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24 September 2016 07:09:00 Aldaghmi

will Lufthansa provide an answer concerning my missing bag?thank you.

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24 September 2016 12:09:00 Aldaghmi

On sept.12/2016 I abroad on Lufthansa flight number 443 from Detroit(DTW)/FRA/RUH transat flight (baggage distination was RUH so the flight from FRA was 622 so when I arrived in RUH(raid) I did not find my baggage number 643760 bag tag number and I reported that to the customer services in RUH and called the Lufthansa customer in FRA and until now I did not received my missing bag and no one called me even the FRA customer services told me nothing they can do and I have to go through customer services in distination .i ask the incharge people in Lufthansa to give me my missing bag.because I trustted their airline and this is the result .do they accept that ?once again I ask the highest director in Lufthansa airlin to order the incharge staff to find my bag. This is not fair .is that what I deserve by choosing to travel on Lufthansa . Thank you .please answer my request my Mobil is 00966500127657

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10 September 2016 10:09:00 Barbara Golombek

I was in this flight, LH 0507, on August, 30th according to the tickets ,seats 11A and11C from São Paulo to Frankfurt.Due to the evacuation of the A zone at the Frankfurt Airport, and the cancellation of our next flight to Milan ( flight 280 ,August 31 ),I didn't noticed that I forgot my Ipad in the plane. As the informations and photos are very important to me , could you be so kind and verify if it was found? The IPAD didn' t have any cover. My name is BARBARA GOLOMBEK and my husband's name is RAFAEL GOLOMBEK. I'll be back to Frankfurt on the September the 14th to take the plane to Brazil and arrive in São Paulo, September the 15'th. I would kindly ask if you get me any notice before my arrival through this mail or to my adress in S. Paulo which is the following Thank you very much for your trouble Yours Barbara Golombek I sent more than 5 emails and never got an answer. And my lugagge was broken too. And as you can see I was in business class that I thought deserve a special attention. Enviado do meu iPhone Barbara Golombek

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15 August 2016 01:08:00 abc

Guest : I recently booked a flight from Phl to FRA through Lufthansa's web site. In retrospect, I apparently must have made an error when noting the passenger, indicating myself instead of my wife, although the Itinerary I received back from Lufthansa was addressed to Mrs. (my first name/last name) so I had no indication of a problem. When my wife arrived at check in she was denied boarding as the name "Mrs...." did not match her passport name which uses her first name. It took her 1 1/2 hours on the phone with Customer Service (she was brought to tears) before they agreed to refund the original ticket and issue her a new one for several hundred dollars more. I contacted Lufthansa myself after she left and despite a rather lengthy conversation they refused to take ANY responsibility for the problem. They would not accommodate my request for a reimbursement of the additional charges and all in all were the most hardnosed, unfeeling business I have ever experienced. I will NEVER fly with them again and can only warn others that this airline is a cold hearted as they get. BUYER BEWARE. That sounds very similar my experience. But mine had to deal with my maiden and married name which caused a huge mess and we lost thousands of dollars in the process. No refunds, no nothing and on top of that they wanted us to pay extra for re -booking a ticket, which was the same ticket price again for the stupid mistake that could have been changed and fixed. IT'S A JOKE! Lufthansa, You are disappointing me and I was your faithful customer for years.

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04 July 2016 10:07:00 Dr.Mitali Baruah

We have a flight to Munich on 9 th july.Our flight will arrive Munich at 5.30 am on 9 th July. Our next flight to Berlin is at 6 pm. We want to see the city at that time. How can Lufthansa help us? is there any facility available for stop over passengers?

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29 April 2016 01:04:00 Harrison

Lufthansa cancelled my return flight in Sept 15 due to their pilots strike. They did not help me return home. I was told that for a refund I need to go through customer services online as I had bought the ticket on line. Response from customer services was extremely slow and after weeks they eventually said payment had been made to my credit card account. No credit had or has arrived in this account but the only response I can get from them is check with your bank. they will not give any payment date or reference or any information I can take to the bank . I wrote a letter and handed it to the sales desk at Frankfurt airport and the salesperson ripped it up in front on my eyes. I have written and emailed the CEO but have received no reply. If I could find a UK address I would take them to the small claims court...................

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08 January 2016 07:01:00 Iraklis

Today at airport I was informed that I don't have baggage in my ticket . It's my return on the way to my destination there was no problem with luggage. Weary ugly and was forced to pay 30euro which I refused . If I knew I should take a low cost wizz air for so little difference in my situation today . NnEVER again Lufthansa , buying expensively tickets and then paying for luggage......

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05 January 2016 12:01:00 Guest

I cancelled 2 tickets from RJ (Brazil)-Munich on October 11, 2015 and until today, no refund and no answer from Lufthansa to my emails - they just ignore me. I wonder IF they are ever going to refund me at all.

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12 November 2015 10:11:00 Guest

Ive been trying to contact lufthansa for the past 3day and all i get is a busy signal

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09 November 2015 10:11:00 Teresa

The worst airline to answer there phones is South Africa. Trying to contact them since friday.

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15 October 2015 10:10:00 Guest

Hi, this article about how terrible the customer service with Lufthansa is. I wanted to share it with you guys. Enjoy it bit.ly/1LcQpdg

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14 August 2015 12:08:00 howes, bryce

I can get NO help finding and getting my bag that was lost! No one will help!

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19 July 2015 12:07:00 Guest

I bought 2 way, 2 tickets with Lufthansa trough Expedia. The trip was from Toronto-Frankfurt -Bucharest.On the way back my family couldn t board because the tickets were cancelled.Forced by the situation my husband bought 2 new tickets for 3000cad.Came home and tried to get to the bottom of this but neither of the 2 companies won t take responsibility for what happ.Lufthansa told us the names were reversed???

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07 July 2015 12:07:00 Luiza Nassif

I am waiting for a lost bag for 3 days now. The bag was found 2 days ago in milano airport and sent to Torino airpot, the city I am staying at. No one in Torino airport picks up the phone to give me a satisfaction about it. I have been waiting at home for 3 days so I am here when the bag comes and nothing is happening. Can't even contact someone at lufthansa that would help. Worst service possible!!!!

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01 June 2015 09:06:00 Vladimir Zolotsev/Rimma Zolotseva

On May 27,2015 Lufthansa flight # 9051 Washington-Frankfurt was late due to technical problems which took 2 hours to fix. Because of this delay we were unable to make our schedule flight in Frankfurt. One of the passengers of this flight during reservation of the ticket requested wheelchair assistance. This passenger - 84 years old, disabled Rimma Zolotseva ( citizen of the USA ) was not provided the service upon arriving in Frankfurt. A worker at the airport, who provided wheelchair assistance to another passenger on the same flight refused to provide wheelchair access to Rimma Zolotseva who was traveling on the same flight, in order to catch next connecting flight. This worker's name is Giuseppe (?) and when asked about helping accompany Rimma to her next flight, refused to do so as well. It's rational was that - " She would be not able to catch this flight anyway." However, other passengers from Rimma's flight were able to register to the next flight. Another Lufthansa attendant refused to find seats for Rimma Zolotseva and her son Vladimir Zolotsev on a next direct flight to St.Petersburg,Russia. Instead, he booked a longer flight to St.Petersburg through Moscow. This change added on additional six hours of flight time to the already long trip from Tampa,Fl.USA to Russia. When the ticket was changed to flight through Moscow, Lufthansa representative refused to have Vladimir Zolotsev's baggage accompany him on his flight. Instead, the baggage was sent directly to St.Petersburg by itself. As a result of the change the baggage was sent separately from the passenger to its final destination. Vladimir Zolotsev is unable to receive his baggage due to russian customs. The fact is Lufthansa lost baggage of Vladimir Zolotsev.

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26 May 2015 08:05:00 Guest

I recently booked a flight from Phl to FRA through Lufthansa's web site. In retrospect, I apparently must have made an error when noting the passenger, indicating myself instead of my wife, although the Itinerary I received back from Lufthansa was addressed to Mrs. (my first name/last name) so I had no indication of a problem. When my wife arrived at check in she was denied boarding as the name "Mrs...." did not match her passport name which uses her first name. It took her 1 1/2 hours on the phone with Customer Service (she was brought to tears) before they agreed to refund the original ticket and issue her a new one for several hundred dollars more. I contacted Lufthansa myself after she left and despite a rather lengthy conversation they refused to take ANY responsibility for the problem. They would not accommodate my request for a reimbursement of the additional charges and all in all were the most hardnosed, unfeeling business I have ever experienced. I will NEVER fly with them again and can only warn others that this airline is a cold hearted as they get. BUYER BEWARE.

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05 May 2015 10:05:00 Eugene

You should buy a bigger plane like Airbus (A380)

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19 March 2015 02:03:00 Logan

This is the first time I travel with Lufthansa. My flight is to Barcelona with a stop in Munich. Actually, my flight is in 7 hours, and I received an hour ago an email stating that my flight from Munich to Barcelona got cancelled. When I contacted Lufthansa, they had no alternative solution or a backup plan. Their solution was to book another flight some other day. I was on the phone and had different websites already opened showing so many flights to Barcelona on that day, but they kept saying that nothing is appearing on their system and that there are no flights ALL day. So in my perspective, in addition to their unprofessionalism, their customers don't matter at all. My hotel booking doesn't matter and neither do any of the activities that I arranged for that trip and already paid for matter. This is THE worst airline I've ever came across and with today's social media, I'm gonna let everyone know about this terrible service, incompetence and unqualification!

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03 March 2015 08:03:00 Guest

Hello, I had on unpleasent event with one of Lufthansa employee on 01 March in Munich at the boarding gate for the 22.00 Flight for Bucharest. I have a kinder trolley and I know the problem Munich airport has it regarding the evevators between the boarding gate and the airplain. Always an employee from Lufthansa has to go with me and open the elevator with a KEY and help me to go to aircraft. This time i knew I cant board between first persons with the baby and kinder trolley because at the gate was just one employee who could not go with me and leave the other passangers do boarding alone. So... I waited calm. After 75% persons were boarded Lufthansa employee invite me to do the boarding because I have a baby and babies must be boarded trough the first persons. I told her that is Ok and I know I have to wait for elevator key but she answered me that today is no elevertor just stairs. I said to my self ...maybe they imporved conditions and lets try. I passed the gate and after the automatic doors and I saw 2 escalators for 2 floo functioning for the passagers but the way to elevator was closed. I left the troley and went back to tell her that is just like i told her...she has to help me with the key and escort me 2 floors down to aircraft. She came very upset to the escalator and told me and point me to use the electric escalator. "Please use the escalator to go to the plain". I told her again I will not use it because is not safe for my baby and me. I had the baby in my arms crying, the troley with to hand bags for my laptop and baby food&diapers&medicine. I told here again - I will not use it. Is not allowed - LOOK at the sign ( on the escalator the squers information signes showed us the baby trolley on red with forbiden). I was very upset already because people passed next to me, the baby was sick and he was cold and she was still insisting to take escalator. The expression that she used was a rasist and not suitable for a lady at her age: "And when you go to shopping what are you doing.. you dont use the escalator?" I said WHAT? she turn back and address herself the next passager passing "Help this lady to go down to aircraft. take trolley!". I was already mad ...baby did not stoped crying, trolley with luggaes in front of me and people passing and looking at me how the Lufthansa employee is making fun of me. I bet if I was German she will not use that tone with me and escort me to elevator. I was understanding at the begining and I wanted to wait for her to finish her job and go with me till aircraft but she was rude and rassist. I am fying monthly with Lufthansa and in Munich airport this elevator always make me problems. Nobody can come and open it when i arive to Munich ( bcs I dont have a handicap person, I have an infant). I always have to claim 2 escalator or 1 with the trolley and baby sometimes helped by others, sometimes not. I am very understanding, I dont think my email will change Munich airport policy but atlest Lufthansa will change procedure and allow me and other mothers to have this service available and to ask an Lufthansa employee to open the elevator for us with trolleys when we check in. Going back to my previos point ....I hope the attitude of Lufthansa employees will change and will not treat me or others based on the passport nationality or accent. I am living in Germany from long time and because I dont speak german with your employees is seams that is a disadvantage. I hope this claim wll have a result! Thank you, Ramona Gurita

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18 January 2015 08:01:00 Guest

Kim : Hello, I was traveling from Munich to Amsterdam on Jan 5th and my laptop (New Apple MacBook Air) was left in the Airport security checkpoint. My travel information and contact information is below. Please let me know if my laptop has been found. Thank you very much. Travel Information: Jan 5, 2015 Terminal 2 MUC 06:40am Lufthansa 2300 (Munich to Amsterdam) Contact: Kimberly Campbell kdcampbell24@gmail.com Your have to send your request to the Lost & Found Office of Munich Aiport, which receives the items left behind at the security control. Send your email to: fundbuero@munich-airport.de

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10 January 2015 12:01:00 Kim

Hello, I was traveling from Munich to Amsterdam on Jan 5th and my laptop (New Apple MacBook Air) was left in the Airport security checkpoint. My travel information and contact information is below. Please let me know if my laptop has been found. Thank you very much. Travel Information: Jan 5, 2015 Terminal 2 MUC 06:40am Lufthansa 2300 (Munich to Amsterdam) Contact: Kimberly Campbell kdcampbell24@gmail.com

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05 January 2015 04:01:00 Guest

Just don't fly this airline. Just don't!

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23 December 2014 12:12:00 Shahla mauch deyhim

I do not get my booking confirmation !!! My réservation code is 74FVEP

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17 December 2014 06:12:00 Albert Stoerhausen

I am in the process of booking tickets to Europe from the West Coast. I travel to Europe at least 4 times a year. Now to my surprise, if I want to reserve a seat for my return flight, I have to dish out another 35$ per leg. In addition to only giving you a quarter or only half of the miles you actually fly, now they rip you off on top of a 1700$ ticket. Shame on you Lufthansa.

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09 November 2014 04:11:00 Terry Jones

On the 1st of November 2014, I travelled fr om Munich to Tokyo's Haneda airport on LH714. I then travelled by train to Sendai when I realised that I had left my reading glasses in their case on the plane. That evening I was able to contact Haneda Airport lost property office who gave me the telephone no of Lufthansa lost property at the airport. It would not be open at that time but would be after 8:30 next day. On Monday the 2nd of November I telephoned the Lufthansa lost property office at Haneda at around 9:30 and explained what had happened. At around 15:30 I was telephoned back to say my reading glasses had been found. I asked if they could be posted to the hotel in Osaka wh ere I was due to check into on the 4th of November. The lost property staff member who had contacted my said they would be sent there by courier. When arrived at my hotel in Osaka at around 21:00 on the 4th of November my reading gasses were waiting for me. Impressive service Lufthansa Haneda airport Thank you

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30 October 2014 09:10:00 Guest

Hello, Is there anybody who can help me I have put a complain to Lufthansa and I have not received from any reply yet apart from confirmation of receipt of my complaints. It has been over a month now. Is there anybody who can advise me? Thanks, Shwe

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10 October 2014 07:10:00 Guest

For a company that has announced a profit today 10/10 14 and good business trade, its very strange that the share price have dropped so much into the toilet pan , its just a scam to rip off investors from their saving , crooks at work Boycott Lufthansa ! no fly with you

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08 October 2014 05:10:00 *

We booked a flight last Friday from Trieste to London. Trieste (25 minutes delay)-Munich (2hours delay)-London London (50 minutes delay)-Munich (we lost a plane for Trieste!!! - wait for 13 hours in Munich) -Trieste I think we want to use Lufthansa any more...

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03 October 2014 07:10:00 George

I want to fly from manchester to frankfurt, but im 17 and will be travelling alone? can i book online or not and what do i have to do so that i am able to fly meaning permission etc?

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20 September 2014 10:09:00 RICARDO HUGO URUGUAY

WHERE THE A-380?

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05 September 2014 12:09:00 *

Flew from USA to Kiev, Ukraine on 8/6/14 on Lufthansa. When I arrived Kiev my suitcase was not there. Went to Lost and Found and filed report. I had some questions and they directed me to the Lufthansa office, The Lufthansa employee said they did not know how to answer my questions and could not help. In 5 days my suitcase was delivered to me. Driver told me it would have been there sooner but Lufthansa gave them the wrong address. When I opened the suitcase I found some items were stolen and some broken items.

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03 September 2014 12:09:00 Lufthansa is awful

Flew from USA to Kiev, Ukraine on 8/6/14 on Lufthansa. When I arrived Kiev my suitcase was not there. Went to Lost and Found and filed report. I had some questions and they directed me to the Lufthansa office, The Lufthansa employee said they did not know how to answer my questions and could not help. In 5 days my suitcase was delivered to me. Driver told me it would have been there sooner but Lufthansa gave them the wrong address. When I opened the suitcase I found some items were stolen and some broken items.

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23 August 2014 04:08:00 Guest

$35 usd for seat reservation a rip off. My last flight with Lufthansa.

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30 July 2014 03:07:00 Guest

Dreadful airline. Long haul flight and no television. They also lost my bags and refused to compensate bought items (total value of items I bought was less than 50) and damaged gifts (value over 300).

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16 July 2014 03:07:00 Guest

do i have to book a seat with lufthansa airline or can i just pay for the flights and get a seat when i get on the airplane?

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12 July 2014 06:07:00 Guest

We booked a flight fr om Boston to Frankfurt with Lufthansa thinking that they might be more expensive than other airlines but worth it since we are flying with our baby and thought Lufthansa is family friendly .....They even have free bassinets. They tell you to book the bassinets in advance so that you really get one for the flight. When we now called to book a bassinet they told us we would have to pay 35$ per person and flight for the seat next to bassinet (with a little leg room). That would be 140$ for us in addition to the ticket price of about $3000 for all of us!!! I don't see a reason why I should pay reservation fees!!! They say the bassinet is free but you cannot book the bassinet w/o booking the seats and paying the reservation fees ....that is rip off I wrote Lufthansas Customer Service (see down below) and that is how they responded: (Anonymous * ) In autumn 2013 Lufthansa introduced advanced seat reservation on continental flights. On 28th April 2014 Lufthansa introduced a similar policy to intercontinental flights, wh ere passengers in lower booking classes would need to pay for a seat reservation, but with higher booking classes tickets the seat remains free of charge. Approximately 30% of the aircrafts seating is held back for airport staff, you will be able to choose a seat at the time of check-in. In order to assist with a specific reservation inquiry and ticketing issue this would be handled through our reservations department directly. Reservation assistance may be reached toll-free in the U.S. at (800) 645-3880 or in Canada at (800) 563-5954. Please have your ticket information accessible at the time of your call to ensure efficient service. If you booked with a travel agency and have not yet flown the first half of your journey, it is necessary that you contact the issuing agency directly for information regarding changes to your itinerary. We appreciate your understanding. We look forward to serving you, online and in flight. Thank you for choosing Lufthansa. Sincerely, Sarah Lufthansa Customer Feedback Support PLEASE NOTE: This is a one-time message generated by submission of your online request form. This address is unable to accept passenger correspondence for statistical purposes; if you require further assistance with your booking please contact our reservations offices as indicated above. Replies to this message will be automatically deleted. _________________________________________________________________________________________________________ To whom it may concern, My husband and I are Lufthansa customers for quite a while. In August we are flying to Germany with our daughter who is 15 months old. We now called to book a bassinet and got informed that we would have to pay $35 per seat and flight to have a seat next to the bassinet. In our case that would total up to $200 costs in addition. We did not book the seats and could also not book a bassinet. We are really disappointed with Lufthansa. When we had made the decision for the tickets with Lufthansa, we were willing to pay higher ticket prices (the ticket prices of competitors were cheaper) since we thought it would be less of an hassle to fly with Lufthansa due to the family friendliness etc. However, the $35 booking charge for the seats with bassinet is not family friendly at all and a hidden (the charge is only mentioned somewhere in the details - your employee had to search with me to find it) extra charge without reason. We do not think that we will book another flight with Lufthansa. Regards,

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02 July 2014 12:07:00 Mike

Today my niece, Wlada S. checked-in for return flight to Frankfurt Germany and was forced to pay $100 for 2 extra kilograms 25kg instead of 23kg. It is outrageous, it is ripping of customers, and it is unbelievable airlines conspiracy. If this charge related to extra fuel consumption, then overweight should be prorated (23 kg =$100; 2kg should be ~$9). I am demanding respond with explanations: who defined rate of charge and where this money going to; is this money part of the airline budget? Airlines, competition bureau of Canada and ombudsmen all part of this mugging practice and it should be stopped. Furious Mike F.

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08 June 2014 10:06:00 Guest

I have forgot to pick up my mini-IPAD from LH317. I left it in front of Seat 22C, on 07/06/14 while i was travelling to UK via Frankfurt from Florencwe. Lufthansa airline staff asked me to contact lost/stolen property desk in UK, they suggested me to contact Frankfurt lost/stolen. The staff in frankfurt has suggested me to contact the lufthansa airline as it was lost in the aircraft and not in the airport. I am just keep moving from place to place. Lufthansa could you please find my iPad and send it back to UK, drmohammed59@gmail.com.

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22 May 2014 04:05:00 Shekar

My wife and daughter flew to India via Frankfurt from Seattle, WA on 28th May 2014 and the luggage didn't arrive while they landed at Bangalore international airport.. It had all new items for herself and my 20 months old daughter. When i am writing this review its been 22 days since my luggage was lost and Lufthansa customer care is not responding to any of my emails and they say they don't have the contact number. My vacation is ruined apart from the financial loss and the stress i am going through. My husband is flying with Lufthansa since 10 years and after seeing the way they treat customers, we will never use their service again and will make sure to spread this message to all friends and relatives and co-workers. We are left helpless just because we choose Lufthansa to fly with.

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22 May 2014 04:05:00 Guest

Hi All, We had a big problem with my luggage which didn't arrive while we landed at Bangalore airport travelling from Seattle, WA via Frankfurt. It had all new items for myself and my 20 months old daughter. When i am writing this review its been 22 days since my luggage was lost and Lufthansa customer care is not responding to any of my emails and they say they don't have the contact number. My vacation is ruined apart from the financial loss and the stress i am going through. My husband is flying with Lufthansa since 10 years and after seeing the way they treat customers, we will never use their service again and will make sure to spread this message to all friends and relatives and co-workers. We are left helpless just because we choose Lufthansa to fly with. Very unhappy passenger !!! Thanks for reading :)

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22 April 2014 01:04:00 Ekim

Lufthansa has gone downhill at bobsled speed. Economy travelers are treated like dirt! Only %25 mileage now given, and soon Euro 25 for seat selection. Next it will be 5 Euro per drink. I've flown 60 times in 25 years, but can't afford business class yet I am nobody in their "frequent flier" program. M&M is great for everyione but economy. M&M MASTERCARD IS a farce, free companion ticket every year. Sure, pay taxes, OK, but other traveler has to fly a higher class and 2 tickets are now more than 2 in economy. Scam. Next I guess is charge to check 1 bag. What $ is being added to economy next?

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27 March 2014 04:03:00 Guest

Hazem Mohamed Hassn : Was great but not anymore, believe me. I had a terrible experience on board of their flight coming from Frankfurt to Cairo last week. Delay delay delay, maintenance on board, stop after moving, spare parts while we are on board.... JUST TERRIBLE Yes Lufthansa service to Cairo is below standards: Airbus 321 with basic seats for inner European flights only; plane not properly equipped for 4 hours flight time; no entertaiment, not even screens; desolate hygienic conditions with 2 toiletts for 160 economy class passengers.

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19 March 2014 03:03:00 Hazem Mohamed Hassn

Was great but not anymore, believe me. I had a terrible experience on board of their flight coming from Frankfurt to Cairo last week. Delay delay delay, maintenance on board, stop after moving, spare parts while we are on board.... JUST TERRIBLE

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03 February 2014 09:02:00 igor D

good company with mostly friendly and good service, I can say , in top 5 in Europe. But do not try to find your in cabin lost personal items ! On their web page you will desperately search for some phone number or email address ! If you call airport number for lost and found they would very helpfully reroute to some email adress in form of frankfurt-lost-property@lh.de or similar, and full of hope you send request, and there is no return for days and you resend it but JUST NOBODY EVEN SAY that address is wrong or whatever. sorry but my story do not have happy end.

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28 January 2014 08:01:00 jim43647547

Lufthansa is the best european airline, simply fantastic. Much better than american carriers!

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15 January 2014 04:01:00 JD Nichols

The majority of your customer base are economy class. It's bad enough being squeezed into small uncomfortable seating and then having flight attendants that spend most of there time sitting in the galley passing their time away instead of moving back and forth attending to the needs of what they think of as the cattle class. The meal served was something I would have scraped off my plate at home for the dog. I will check rating's on all other airlines before flying Lufthansa again.

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13 December 2013 10:12:00 Guest

This airline has no respect or value for its customers. They lie, cheat, and simple dont give a * about any inquires you send questioning their action and reasonong for not complying with their own rules. The current case i am dealing with has to be with a refund they owe me for a fully refundabe ticket returned in may where they simply made errors in calculation the refund, admitted to it and just said sorry for the inconvinience. This is a $500 sorry bill that I as the customer have to swallow. i have send emails, letters, complaint forms for the last six months and they simply ignore all and refuse to offer a telephone number or contact with any supervisor. bottom line .... they really are the worst and even a rating os 2 is more than they deserve.

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19 November 2013 01:11:00 Guest

The worst customer service is in Caracas /Venezuela. Lufthansa should change all the people in reservations, since their behaviour is totally unacceptable. Incompetence , unfriendly and marginal attitude towards clients is a dsigusting feature which does not represent the airlines guidelines , I hope. Venezuela represents a very good market for Lufthansa even though we know the problems all the airlines have to deal with under the actual circumstances. Management should at least consider that too many unhappy people may change a very good bussiness in a short time and an avit might easily change into the opposite. A third rate service does not merit a different review. At this moment we are still left without any information regarding flights to Europe for next year.

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14 November 2013 01:11:00 Guest

I would like to express how I feel disappointed from the incident that happened to me and my husband yesterday (2 NOVEMBER 2013) which spouse our flight on that date but when we went to the airport we were shocked that the employee informed us that the flight was canceled and he was wondering if we received any msg or e-mail from the airlines itself informing us about the cancellation, if I knew I wouldnt come at that time to the airport, so he re-scheduled us to the next flight which is tomorrow 3th of November 2013. The problem is we booked a hotel already and rented a car and because of this, the hotel charged us because of no show ,its airlines mistake, kindly I would like to know how will your company going to make the psychological and the financial damage for us. And another issue happened to us at the airport that its not allow to have three pieces of luggage even if we match the basic wight... I have been traveling all over the world and no airlines force us to have one piece of luggage for each !!! And i repeat there was no over wight , in my return flight i'm afraid that they will force us to pay the extra and we add more on our lose beside the hotel night fees . P.S:- 1- I sent you the hotel reservation from booking.com to assure you the loss due to flight cancellation. 2- we wanted to go to the main office of the airlines but the lady in the airport who was in the ticketing section ask us to write instead of wasting our time going to your main office.

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27 October 2013 07:10:00 Carol

Is flight 612 from Frankfurt to Ashgabat via Baku operated on a Lufthansa airline or a co-share airline?

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09 October 2013 06:10:00 Guest

the most unhelpful airline ever, disgusting service

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11 September 2013 01:09:00 kebaili hammeras louiza

hi i had a big problem with my luggage diden,t arrived on time my husband medicine where in the suit case and is diabitic and all our clothes.this is very bad for than 24 hours.on the 26/07/13.LH 1316.

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28 August 2013 12:08:00 Guest

I hate lufthansa!!!! They have screwed me out of a few thousand dollars and left me stranded at the airport with a 17 month baby because their booking agent inappropriately booked the wrong day!!! WTF!!! Will never fly with them again!!!

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26 August 2013 07:08:00 Peter Waxman

Unfortunately I find Lufthansa staff in each country proviing me with different information regarding seating reservations in the blocked areas which are usually reserved for Lufthansa Senqtor and HON Circle members. I am a 1K with United and as United affords Lufthansa members the option fo havng economy plus seating as does 1K members, one would expect Lufthansa to reciprocate which ti does not. In addition. I was told the blocked seats can only be assigned at the airport. Got there 6 hours early and told all taken and that I could have gotten the seats 24 hours before departure. I had spoken to representatives in the USA, Argentina and Germany and told in Argentina, the seats should be available as soon as I book while USA rep told me I should get the seat 24 horus prior to departure online and Germany tells me can only be assigned when arriving at airport. All proved wrong!!! Extremely disappointing to say the least as Lufthansa's alleged 'efficiency' is seriously at question.

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30 July 2013 07:07:00 Guest

I recently travelled with this airline from Singapore to London with my 84 year old mother and 16 year old daughter. When I checked in I was told we would not be sitting together as I should have done my seat allocation 24 hrs prior. I was totally shocked as you only need to do seat allocation prior if you have a preference for seats. I informed the customer service person that this was not good enough as my mother needed me as I care for her. I was then told there were 4 year old children on the flight who would not be sitting with their parents as they had not done seat allocation 24 hrs prior. If this is the case this airline should be ashamed. My booking for the 3 of us was under 1 booking so there was no excuse for us to be split up. This airline was recommended by my travel agent as apart of a special deal with Qantas. My experience has been very disappointing. The customer service is absolutely awfull!!!! Well to be honest there isn't any!!!! Travelling is stressful enough without all these hassles.

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26 July 2013 04:07:00 Guest

Their Czech office employs an individual called Dominic Ciezki, who seems to have learnt his customer service skills in the old Soviet Union. The man was rude and unhelpful.

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25 July 2013 08:07:00 Joseph Morris

This website gives the contact number as +49 69 69 60 when you dial you are referred to +49?(0)1805805805 they then refer you to +49(0)6986799799. Eventually you are directed to press "2" for English after which you are put on hold and all the messages between the music is in German. I'm surprised that normal German efficiency doesn't apply in this case. Particularly when my query is about changing a Business class "Round the World" ticket. After holding on for ages I gave up. Better luck to you.

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03 July 2013 02:07:00 10 years small complain not solved until now

I just want to share my experiance with Lufthansa Customer service, i try to get since 10 years my e-mail adress updated and one time a year a informtion about my miles i have collected, but it is not possible not over 10 Years, i at least complained 1 to 2 times a year on different airports like Hong kong, Vienna, Frankfurt, Munich, even on some inflight surveys i mentioned my problem, i filled out forms and and and...... but in the end nothing happend. Customer are not important for Lufthansa and if you see how they treat long time customer.......If Lufthansa need details to proof they can contact me... dlxxmove@gmail.com So if you have a similar experiance as me please look for alternatives there are a lot of aire lines around they provide a excellent service, i for example fly since 2 years now with Finnair to Europe

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01 July 2013 04:07:00 Dimitrii P

Dear Lufthansa, I have been a customer of yours for the last 15 years or so. Sadly I have noticed a great decline in the quality of service you have been providing. This year I have already flown with you 10 times, rarely the flight has gone smoothly. For example in April I have travelled from KBP to LEJ , yet you can not account for the Miles earned because I no longer kept a copy of my ticket. On my way from LEJ to TLL you have cancelled my LEJ to FRA flight because the rain was too heavy in FRA so after 5 hours on the train and then another late flight I ended up arriving at 1am at night instead of 5pm as originally planned. Also your staff on the ground were quite rude and pushy, yes I understand you have a lot of customers to change the flights but please, at least try to be nice while providing service. I am still waiting for the compensation to be paid for my claim according to EU regulations.. On my journey from LEJ to BUH you have manage to print a wrong gate number on my ticket, also the flight from LEJ was late for 15 minutes so I had around 15 minutes in FRA to run from Terminal A to the gate B26, its lucky that I am in a good form, I dont envy the destiny of other less capable customers.. Also you have managed to send me a text message notifying of the gate change in LEJ (tiny airport, 1 terminal) but failed to inform me of the gate change in FRA (major hub). Now regarding the food on board When I travel with your company my ticket price for Economy range from 450 to 1200 Euros for the flights in Europe. Yes, this is a lot of money when you have so much low-cost competitors serving the same routes. Yet when you fly me from FRA to BUH for 2 hours, all I get to eat is a small sandwich with a long list of chemical additives starting with letter E. So you have to decide: if you are becoming a low-cost airline, start charging me for food, but drop the prices on travel. If you are going to upkeep great Lufthansa name please fix the issues as described.

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30 June 2013 08:06:00 Guest

Lufthansa cancelled our original flight from Barcelona to Atlanta. When they re-booked our flight, not only is it 4 hours longer with an additional stop but they would not honor our business class seats even though they had availability. Do not ever fly this airline

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02 June 2013 07:06:00 Gisela Payne

I was always impressed with Lufthansa but I don' know why but all the phone number for Lufthansa on the internet are disconnected. How can we contact Lufthansa directly. I have filed a claim 10 Jan 2013 and have not heard from Lufthansa yet. My mother is handicapped her flight was from Muenchen to Frankfurt to Philadelphia. Lufthansa send her from Muenchen to Fankfurt to Canada to Philadelphia a 20+ Hour trip the normal trip is 9 hours. She did not get any compensation or an apology. I would not recommand Lufthansa at all.

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23 May 2013 01:05:00 beadvised

I was scheduled to fly from Vietnam to Frankfurt direct flight on April 21, 2013. Lufthansa had another strike. I fly enough that I was also caught in 3 of the previous strike days Lufthansa had a few months before. I paid for an upgrade to my flight and the strike happened shortly after my purchase upgrade. I was told that my upgrade would not be honored and that I was being put on a non-Star Alliance flight that was not direct when there were other direct flights available. All I kept getting was that they were sorry for any inconvenience. Due to the choice of the flight they put me on, it added 6+ hours on to my trip, I lost lounge privileges and I did not get my upgraded seat that I paid for in advance. Of course no refund has been issued and on the contrary, they are blaming the strike on a third party "industrial action". Lufthansa is not even taking ownership and thus continues to treat their customers like trash. I should note that Lufthansa did send out a 10 euro voucher for anyone who was caught in the last set of strikes a few months ago. It was kind of them to offer 10 euros for the 30+ hours that I was playing their games trying to get to the destination I paid my y class fair for! I have seen continuous deterioration of Lufthansa over the last 3 years and the letter I just received from them takes the cake! Thirty day response to tell me to go fly a kite! I am not one of their top customers in that I only fly them for between 100,000 - 130,000 miles per year. I would highly recommend that you consider other airlines until Lufthansa gets their act together. Strikes, unpredictable flight schedules, and extremely poor customer service is getting worse as time goes on and I am convinced (after 3 years) that they have some baggage to clean up before they correct their service standards at all.

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21 April 2013 12:04:00 Guest

Hello, i am a Greek live also in Greece and i was trying to call Lufthansa for some details about my flight....ACTUALLY I NEVER MADE DO THAT PHONE CALL(phone was occupied due to technical problems).....I ALSO TRYIED TO CALL IN GERMANY but nothing.....it was sunday but LUFTHANSA ADVERTISING 24/7 CUSTOMER SERVICE......that is false.......is there any way to call Lufthansa on sundays...?????????

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20 April 2013 11:04:00 Guest

Worst airline and the worst customer service.

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24 March 2013 12:03:00 ahmed ouatezerga

hello iam allgerian live in algeria i had russian visa i wanted to buy a ticket to city saint petersburg ,but here in algeria lufthansa office they did not want sell me ticket,they said you did not fly before so you can not fly with us. so my question is what does it mean this?is it in all world or only in algeria like this?

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18 March 2013 02:03:00 MONI1

I will NEVER fly with Lufthansa ever again in my life! Worst experience I've ever had with any airline!

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14 March 2013 10:03:00 Ann Z.

This review is for their customer service department in the US. I had the worst airline customer service on the phone with Lufthansa. First of all, not only did I spend the entire afternoon (literally from 1:30pm - 5:00pm) trying to call them without ever speaking to an agent. There was only waiting and waiting and more waiting. No one ever picked up my call. I tried two days late, there was still a long wait on the phone but thank goodness, someone eventually picked up. The agent I spoke to not only gave me an attitude, did not try at all to resolve my issue, did not apologize the long wait time experienced the other day, and was completely unhelpful in every way possible. Did I mention horrible attitude?! I've worked as a customer service representative before too and that is NEVER the right way to speak to a customer. Not to say, my problem was not solved and have to pay about $3000 dollars for something that could've been resolved if only they had picked up my calls when I tried to call them for hours the other day. Thanks Lufthansa for taking $3000 from me for your customer service! I will NEVER fly with Lufthansa ever again in my life! Worst experience I've ever had with any airline!

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14 February 2013 04:02:00 Lesley van Heerden

Feedback ID 21832452 Please help me to get feedback on my baggage tampering complaine. Thanking you Leseley van Heerden

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21 December 2012 11:12:00 Guest

I flew from Singapore to Frankfurt on the 18th of December, and had then to catch a flight to Brussels (LH1006, leaving on the 19th of December). Once Frankfurt reached, I had the bad surprise to be informed that my transfer flight had been canceled. The problems were however only still to start - the extra time granted with the rescheduling of my flight had not been enough to assure such a basic service as transfer the luggage, which was reported lost in Brussels. Since then, I am desperately trying to get my luggage (which has been found and is back to Brussels airport) back: no phone call from the Lufhtansa customer services, no reply to my email and no reply to my phone calls. I unfortunately already had a lost baggage problem with KLM in July 2012, which, at the difference of Lufthansa, handled it in a very fair and efficient manner - all the contrary from Lufhtansa. I am speechless by the poor quality of its customer services.

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05 December 2012 05:12:00 Guest

Lufthansa - what a rip off. If you cancel your flight in economy you get hardly any of your money back and then they resell your flight for more than you paid for it. I paid £265 for two flights to Frankfurt from London but had to cancel as the other passenger is very ill in hospital. I was refunded £86. When I called Customer Services the guy was really rude!

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12 November 2012 09:11:00 Kingsley Nzewuji

I flew in Lufthansa for the first time to Miami, Florida, USA via Frankfort on the 25th of October, 2012, I had a pleasant experience as the customer service while on board was fantastic. I returned to Abuja via Frankfort on the 6th of November 2012. My complaint is one of my bags is missing, upon unsuccessful search, I was requested to fill a form which I did, I have been calling and visiting the airport since then on a daily basis to no avail. I'm beginning to get uncomfortable about this and will seek legal action soon as I have very vital documents and other things in that bag. +2348036484640.

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29 October 2012 06:10:00 Vanesa

I am looking for a friend his flight number was LH563 from Malabo to Abuja and to Franhfurt his seat was 26A and the flight was in the 27 of Oct 2012. I just need a way to contact him by email or phone number my email is vanesa.isabel@hotmail.com pleases

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05 October 2012 12:10:00 Tapac

Lufthansa - worst service I ever see in companies. I forgot ipad2, on seat 24A, flight LH2547/20 September. of course when I exit from plane nobody let me go to plane to take it back. Instead of do it instead of me - staff ask go to lufthansa information desk & inform about forgotten ipad there. But all they can do - is give contact of Munich cabin lost & found. They just dont want to call to gate & send someone to take forgotten ipad. Ok, Lufthansa is pretty good company, so my ipad should be in cabin lost & found. Calling... No such item yet... same in 2h, same in 4 days... WTF? Trying to contact Lufthansa via phone. Answer - please send email. Via email - no answer for 5 days. Office of lufthansa in Kiev - we cannot help, call to airport office. Office in airport - we cannot help, contact via website or send email to Kiev office. Sending emails - no answer. Calling to Kiev - office again & they ask to send email. OK, after next mail calling & ask do they see email that was delivery 2 days ago. Yes - they see it - but no any action. Trying to contact Lufthansa via website, with copy of emails from cabin lost & found. Answer was in 9 days!!! Please contact lost property ... Why I still think that my ipad somewhere in Lufthansa? Becouse in Kiev Borispol airport losy & found, it was easylly found in some lost&found system. But airport lost&found say that I need to contact Lufthansa to take it back. Conclusion - Lufthansa has worst service I ever use. At least ground service. They just not answer on emails, cannot help by phone, send from one adress to other...

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17 May 2012 02:05:00 sam

best of the best

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03 April 2011 12:04:00 Guest

All round class act of an airline will definitely fly again

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