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Lufthansa Discussion

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30 October 2014 09:10:00 Guest

Hello, Is there anybody who can help me I have put a complain to Lufthansa and I have not received from any reply yet apart from confirmation of receipt of my complaints. It has been over a month now. Is there anybody who can advise me? Thanks, Shwe

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10 October 2014 07:10:00 Guest

For a company that has announced a profit today 10/10 14 and good business trade, its very strange that the share price have dropped so much into the toilet pan , its just a scam to rip off investors from their saving , crooks at work Boycott Lufthansa ! no fly with you

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08 October 2014 05:10:00 *

We booked a flight last Friday from Trieste to London. Trieste (25 minutes delay)-Munich (2hours delay)-London London (50 minutes delay)-Munich (we lost a plane for Trieste!!! - wait for 13 hours in Munich) -Trieste I think we want to use Lufthansa any more...

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03 October 2014 07:10:00 George

I want to fly from manchester to frankfurt, but im 17 and will be travelling alone? can i book online or not and what do i have to do so that i am able to fly meaning permission etc?

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20 September 2014 10:09:00 RICARDO HUGO URUGUAY

WHERE THE A-380?

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05 September 2014 12:09:00 *

Flew from USA to Kiev, Ukraine on 8/6/14 on Lufthansa. When I arrived Kiev my suitcase was not there. Went to Lost and Found and filed report. I had some questions and they directed me to the Lufthansa office, The Lufthansa employee said they did not know how to answer my questions and could not help. In 5 days my suitcase was delivered to me. Driver told me it would have been there sooner but Lufthansa gave them the wrong address. When I opened the suitcase I found some items were stolen and some broken items.

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03 September 2014 12:09:00 Lufthansa is awful

Flew from USA to Kiev, Ukraine on 8/6/14 on Lufthansa. When I arrived Kiev my suitcase was not there. Went to Lost and Found and filed report. I had some questions and they directed me to the Lufthansa office, The Lufthansa employee said they did not know how to answer my questions and could not help. In 5 days my suitcase was delivered to me. Driver told me it would have been there sooner but Lufthansa gave them the wrong address. When I opened the suitcase I found some items were stolen and some broken items.

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23 August 2014 04:08:00 Guest

$35 usd for seat reservation a rip off. My last flight with Lufthansa.

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30 July 2014 03:07:00 Guest

Dreadful airline. Long haul flight and no television. They also lost my bags and refused to compensate bought items (total value of items I bought was less than ˆ50) and damaged gifts (value over ˆ300).

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16 July 2014 03:07:00 Guest

do i have to book a seat with lufthansa airline or can i just pay for the flights and get a seat when i get on the airplane?

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12 July 2014 06:07:00 Guest

We booked a flight fr om Boston to Frankfurt with Lufthansa thinking that they might be more expensive than other airlines but worth it since we are flying with our baby and thought Lufthansa is family friendly .....They even have free bassinets. They tell you to book the bassinets in advance so that you really get one for the flight. When we now called to book a bassinet they told us we would have to pay 35$ per person and flight for the seat next to bassinet (with a little leg room). That would be 140$ for us in addition to the ticket price of about $3000 for all of us!!! I don't see a reason why I should pay reservation fees!!! They say the bassinet is free but you cannot book the bassinet w/o booking the seats and paying the reservation fees ....that is rip off I wrote Lufthansas Customer Service (see down below) and that is how they responded: (Anonymous * ) In autumn 2013 Lufthansa introduced advanced seat reservation on continental flights. On 28th April 2014 Lufthansa introduced a similar policy to intercontinental flights, wh ere passengers in lower booking classes would need to pay for a seat reservation, but with higher booking classes tickets the seat remains free of charge. Approximately 30% of the aircrafts seating is held back for airport staff, you will be able to choose a seat at the time of check-in. In order to assist with a specific reservation inquiry and ticketing issue this would be handled through our reservations department directly. Reservation assistance may be reached toll-free in the U.S. at (800) 645-3880 or in Canada at (800) 563-5954. Please have your ticket information accessible at the time of your call to ensure efficient service. If you booked with a travel agency and have not yet flown the first half of your journey, it is necessary that you contact the issuing agency directly for information regarding changes to your itinerary. We appreciate your understanding. We look forward to serving you, online and in flight. Thank you for choosing Lufthansa. Sincerely, Sarah Lufthansa Customer Feedback Support PLEASE NOTE: This is a one-time message generated by submission of your online request form. This address is unable to accept passenger correspondence for statistical purposes; if you require further assistance with your booking please contact our reservations offices as indicated above. Replies to this message will be automatically deleted. _________________________________________________________________________________________________________ To whom it may concern, My husband and I are Lufthansa customers for quite a while. In August we are flying to Germany with our daughter who is 15 months old. We now called to book a bassinet and got informed that we would have to pay $35 per seat and flight to have a seat next to the bassinet. In our case that would total up to $200 costs in addition. We did not book the seats and could also not book a bassinet. We are really disappointed with Lufthansa. When we had made the decision for the tickets with Lufthansa, we were willing to pay higher ticket prices (the ticket prices of competitors were cheaper) since we thought it would be less of an hassle to fly with Lufthansa due to the family friendliness etc. However, the $35 booking charge for the seats with bassinet is not family friendly at all and a hidden (the charge is only mentioned somewhere in the details - your employee had to search with me to find it) extra charge without reason. We do not think that we will book another flight with Lufthansa. Regards,

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02 July 2014 12:07:00 Mike

Today my niece, Wlada S. checked-in for return flight to Frankfurt Germany and was forced to pay $100 for 2 extra kilograms 25kg instead of 23kg. It is outrageous, it is ripping of customers, and it is unbelievable airlines conspiracy. If this charge related to extra fuel consumption, then overweight should be prorated (23 kg =$100; 2kg should be ~$9). I am demanding respond with explanations: who defined rate of charge and where this money going to; is this money part of the airline budget? Airlines, competition bureau of Canada and ombudsmen all part of this mugging practice and it should be stopped. Furious Mike F.

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08 June 2014 10:06:00 Guest

I have forgot to pick up my mini-IPAD from LH317. I left it in front of Seat 22C, on 07/06/14 while i was travelling to UK via Frankfurt from Florencwe. Lufthansa airline staff asked me to contact lost/stolen property desk in UK, they suggested me to contact Frankfurt lost/stolen. The staff in frankfurt has suggested me to contact the lufthansa airline as it was lost in the aircraft and not in the airport. I am just keep moving from place to place. Lufthansa could you please find my iPad and send it back to UK, drmohammed59@gmail.com.

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22 May 2014 04:05:00 Shekar

My wife and daughter flew to India via Frankfurt from Seattle, WA on 28th May 2014 and the luggage didn't arrive while they landed at Bangalore international airport.. It had all new items for herself and my 20 months old daughter. When i am writing this review its been 22 days since my luggage was lost and Lufthansa customer care is not responding to any of my emails and they say they don't have the contact number. My vacation is ruined apart from the financial loss and the stress i am going through. My husband is flying with Lufthansa since 10 years and after seeing the way they treat customers, we will never use their service again and will make sure to spread this message to all friends and relatives and co-workers. We are left helpless just because we choose Lufthansa to fly with.

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22 May 2014 04:05:00 Guest

Hi All, We had a big problem with my luggage which didn't arrive while we landed at Bangalore airport travelling from Seattle, WA via Frankfurt. It had all new items for myself and my 20 months old daughter. When i am writing this review its been 22 days since my luggage was lost and Lufthansa customer care is not responding to any of my emails and they say they don't have the contact number. My vacation is ruined apart from the financial loss and the stress i am going through. My husband is flying with Lufthansa since 10 years and after seeing the way they treat customers, we will never use their service again and will make sure to spread this message to all friends and relatives and co-workers. We are left helpless just because we choose Lufthansa to fly with. Very unhappy passenger !!! Thanks for reading :)

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22 April 2014 01:04:00 Ekim

Lufthansa has gone downhill at bobsled speed. Economy travelers are treated like dirt! Only %25 mileage now given, and soon Euro 25 for seat selection. Next it will be 5 Euro per drink. I've flown 60 times in 25 years, but can't afford business class yet I am nobody in their "frequent flier" program. M&M is great for everyione but economy. M&M MASTERCARD IS a farce, free companion ticket every year. Sure, pay taxes, OK, but other traveler has to fly a higher class and 2 tickets are now more than 2 in economy. Scam. Next I guess is charge to check 1 bag. What $ is being added to economy next?

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27 March 2014 04:03:00 Guest

Hazem Mohamed Hassn : Was great but not anymore, believe me. I had a terrible experience on board of their flight coming from Frankfurt to Cairo last week. Delay delay delay, maintenance on board, stop after moving, spare parts while we are on board.... JUST TERRIBLE Yes Lufthansa service to Cairo is below standards: Airbus 321 with basic seats for inner European flights only; plane not properly equipped for 4 hours flight time; no entertaiment, not even screens; desolate hygienic conditions with 2 toiletts for 160 economy class passengers.

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19 March 2014 03:03:00 Hazem Mohamed Hassn

Was great but not anymore, believe me. I had a terrible experience on board of their flight coming from Frankfurt to Cairo last week. Delay delay delay, maintenance on board, stop after moving, spare parts while we are on board.... JUST TERRIBLE

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03 February 2014 09:02:00 igor D

good company with mostly friendly and good service, I can say , in top 5 in Europe. But do not try to find your in cabin lost personal items ! On their web page you will desperately search for some phone number or email address ! If you call airport number for lost and found they would very helpfully reroute to some email adress in form of frankfurt-lost-property@lh.de or similar, and full of hope you send request, and there is no return for days and you resend it but JUST NOBODY EVEN SAY that address is wrong or whatever. sorry but my story do not have happy end.

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28 January 2014 08:01:00 jim43647547

Lufthansa is the best european airline, simply fantastic. Much better than american carriers!

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15 January 2014 04:01:00 JD Nichols

The majority of your customer base are economy class. It's bad enough being squeezed into small uncomfortable seating and then having flight attendants that spend most of there time sitting in the galley passing their time away instead of moving back and forth attending to the needs of what they think of as the cattle class. The meal served was something I would have scraped off my plate at home for the dog. I will check rating's on all other airlines before flying Lufthansa again.

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13 December 2013 10:12:00 Guest

This airline has no respect or value for its customers. They lie, cheat, and simple dont give a * about any inquires you send questioning their action and reasonong for not complying with their own rules. The current case i am dealing with has to be with a refund they owe me for a fully refundabe ticket returned in may where they simply made errors in calculation the refund, admitted to it and just said sorry for the inconvinience. This is a $500 sorry bill that I as the customer have to swallow. i have send emails, letters, complaint forms for the last six months and they simply ignore all and refuse to offer a telephone number or contact with any supervisor. bottom line .... they really are the worst and even a rating os 2 is more than they deserve.

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19 November 2013 01:11:00 Guest

The worst customer service is in Caracas /Venezuela. Lufthansa should change all the people in reservations, since their behaviour is totally unacceptable. Incompetence , unfriendly and marginal attitude towards clients is a dsigusting feature which does not represent the airlines guidelines , I hope. Venezuela represents a very good market for Lufthansa even though we know the problems all the airlines have to deal with under the actual circumstances. Management should at least consider that too many unhappy people may change a very good bussiness in a short time and an avit might easily change into the opposite. A third rate service does not merit a different review. At this moment we are still left without any information regarding flights to Europe for next year.

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14 November 2013 01:11:00 Guest

I would like to express how I feel disappointed from the incident that happened to me and my husband yesterday (2 NOVEMBER 2013) which spouse our flight on that date but when we went to the airport we were shocked that the employee informed us that the flight was canceled and he was wondering if we received any msg or e-mail from the airlines itself informing us about the cancellation, if I knew I wouldn’t come at that time to the airport, so he re-scheduled us to the next flight which is tomorrow 3th of November 2013…. The problem is we booked a hotel already and rented a car and because of this, the hotel charged us because of no show ,its airline’s mistake, kindly I would like to know how will your company going to make the psychological and the financial damage for us. And another issue happened to us at the airport that its not allow to have three pieces of luggage even if we match the basic wight... I have been traveling all over the world and no airlines force us to have one piece of luggage for each !!! And i repeat there was no over wight , in my return flight i'm afraid that they will force us to pay the extra and we add more on our lose beside the hotel night fees . P.S:- 1- I sent you the hotel reservation from booking.com to assure you the loss due to flight cancellation. 2- we wanted to go to the main office of the airlines but the lady in the airport who was in the ticketing section ask us to write instead of wasting our time going to your main office.

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27 October 2013 07:10:00 Carol

Is flight 612 from Frankfurt to Ashgabat via Baku operated on a Lufthansa airline or a co-share airline?

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09 October 2013 06:10:00 Guest

the most unhelpful airline ever, disgusting service

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11 September 2013 01:09:00 kebaili hammeras louiza

hi i had a big problem with my luggage diden,t arrived on time my husband medicine where in the suit case and is diabitic and all our clothes.this is very bad for than 24 hours.on the 26/07/13.LH 1316.

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28 August 2013 12:08:00 Guest

I hate lufthansa!!!! They have screwed me out of a few thousand dollars and left me stranded at the airport with a 17 month baby because their booking agent inappropriately booked the wrong day!!! WTF!!! Will never fly with them again!!!

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26 August 2013 07:08:00 Peter Waxman

Unfortunately I find Lufthansa staff in each country proviing me with different information regarding seating reservations in the blocked areas which are usually reserved for Lufthansa Senqtor and HON Circle members. I am a 1K with United and as United affords Lufthansa members the option fo havng economy plus seating as does 1K members, one would expect Lufthansa to reciprocate which ti does not. In addition. I was told the blocked seats can only be assigned at the airport. Got there 6 hours early and told all taken and that I could have gotten the seats 24 hours before departure. I had spoken to representatives in the USA, Argentina and Germany and told in Argentina, the seats should be available as soon as I book while USA rep told me I should get the seat 24 horus prior to departure online and Germany tells me can only be assigned when arriving at airport. All proved wrong!!! Extremely disappointing to say the least as Lufthansa's alleged 'efficiency' is seriously at question.

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30 July 2013 07:07:00 Guest

I recently travelled with this airline from Singapore to London with my 84 year old mother and 16 year old daughter. When I checked in I was told we would not be sitting together as I should have done my seat allocation 24 hrs prior. I was totally shocked as you only need to do seat allocation prior if you have a preference for seats. I informed the customer service person that this was not good enough as my mother needed me as I care for her. I was then told there were 4 year old children on the flight who would not be sitting with their parents as they had not done seat allocation 24 hrs prior. If this is the case this airline should be ashamed. My booking for the 3 of us was under 1 booking so there was no excuse for us to be split up. This airline was recommended by my travel agent as apart of a special deal with Qantas. My experience has been very disappointing. The customer service is absolutely awfull!!!! Well to be honest there isn't any!!!! Travelling is stressful enough without all these hassles.

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26 July 2013 04:07:00 Guest

Their Czech office employs an individual called Dominic Ciezki, who seems to have learnt his customer service skills in the old Soviet Union. The man was rude and unhelpful.

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25 July 2013 08:07:00 Joseph Morris

This website gives the contact number as +49 69 69 60 when you dial you are referred to +49?(0)1805805805 they then refer you to +49(0)6986799799. Eventually you are directed to press "2" for English after which you are put on hold and all the messages between the music is in German. I'm surprised that normal German efficiency doesn't apply in this case. Particularly when my query is about changing a Business class "Round the World" ticket. After holding on for ages I gave up. Better luck to you.

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03 July 2013 02:07:00 10 years small complain not solved until now

I just want to share my experiance with Lufthansa Customer service, i try to get since 10 years my e-mail adress updated and one time a year a informtion about my miles i have collected, but it is not possible not over 10 Years, i at least complained 1 to 2 times a year on different airports like Hong kong, Vienna, Frankfurt, Munich, even on some inflight surveys i mentioned my problem, i filled out forms and and and...... but in the end nothing happend. Customer are not important for Lufthansa and if you see how they treat long time customer.......If Lufthansa need details to proof they can contact me... dlxxmove@gmail.com So if you have a similar experiance as me please look for alternatives there are a lot of aire lines around they provide a excellent service, i for example fly since 2 years now with Finnair to Europe

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01 July 2013 04:07:00 Dimitrii P

Dear Lufthansa, I have been a customer of yours for the last 15 years or so. Sadly I have noticed a great decline in the quality of service you have been providing. This year I have already flown with you 10 times, rarely the flight has gone smoothly. For example in April I have travelled from KBP to LEJ , yet you can not account for the Miles earned because I no longer kept a copy of my ticket. On my way from LEJ to TLL you have cancelled my LEJ to FRA flight because the rain was too heavy in FRA… so after 5 hours on the train and then another late flight I ended up arriving at 1am at night instead of 5pm as originally planned. Also your staff on the ground were quite rude and pushy, yes – I understand you have a lot of customers to change the flights – but please, at least try to be nice while providing service. I am still waiting for the compensation to be paid for my claim according to EU regulations.. On my journey from LEJ to BUH you have manage to print a wrong gate number on my ticket, also the flight from LEJ was late for 15 minutes so I had around 15 minutes in FRA to run from Terminal A to the gate B26, it’s lucky that I am in a good form, I don’t envy the destiny of other less capable customers.. Also you have managed to send me a text message notifying of the gate change in LEJ (tiny airport, 1 terminal) but failed to inform me of the gate change in FRA (major hub). Now regarding the food on board … When I travel with your company my ticket price for Economy range from 450 to 1200 Euros for the flights in Europe. Yes, this is a lot of money when you have so much low-cost competitors serving the same routes. Yet when you fly me from FRA to BUH for 2 hours, all I get to eat is a small sandwich with a long list of chemical additives starting with letter E. So you have to decide: if you are becoming a low-cost airline, start charging me for food, but drop the prices on travel. If you are going to upkeep great Lufthansa name – please fix the issues as described.

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30 June 2013 08:06:00 Guest

Lufthansa cancelled our original flight from Barcelona to Atlanta. When they re-booked our flight, not only is it 4 hours longer with an additional stop but they would not honor our business class seats even though they had availability. Do not ever fly this airline

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02 June 2013 07:06:00 Gisela Payne

I was always impressed with Lufthansa but I don' know why but all the phone number for Lufthansa on the internet are disconnected. How can we contact Lufthansa directly. I have filed a claim 10 Jan 2013 and have not heard from Lufthansa yet. My mother is handicapped her flight was from Muenchen to Frankfurt to Philadelphia. Lufthansa send her from Muenchen to Fankfurt to Canada to Philadelphia a 20+ Hour trip the normal trip is 9 hours. She did not get any compensation or an apology. I would not recommand Lufthansa at all.

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23 May 2013 01:05:00 beadvised

I was scheduled to fly from Vietnam to Frankfurt direct flight on April 21, 2013. Lufthansa had another strike. I fly enough that I was also caught in 3 of the previous strike days Lufthansa had a few months before. I paid for an upgrade to my flight and the strike happened shortly after my purchase upgrade. I was told that my upgrade would not be honored and that I was being put on a non-Star Alliance flight that was not direct when there were other direct flights available. All I kept getting was that they were sorry for any inconvenience. Due to the choice of the flight they put me on, it added 6+ hours on to my trip, I lost lounge privileges and I did not get my upgraded seat that I paid for in advance. Of course no refund has been issued and on the contrary, they are blaming the strike on a third party "industrial action". Lufthansa is not even taking ownership and thus continues to treat their customers like trash. I should note that Lufthansa did send out a 10 euro voucher for anyone who was caught in the last set of strikes a few months ago. It was kind of them to offer 10 euros for the 30+ hours that I was playing their games trying to get to the destination I paid my y class fair for! I have seen continuous deterioration of Lufthansa over the last 3 years and the letter I just received from them takes the cake! Thirty day response to tell me to go fly a kite! I am not one of their top customers in that I only fly them for between 100,000 - 130,000 miles per year. I would highly recommend that you consider other airlines until Lufthansa gets their act together. Strikes, unpredictable flight schedules, and extremely poor customer service is getting worse as time goes on and I am convinced (after 3 years) that they have some baggage to clean up before they correct their service standards at all.

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21 April 2013 12:04:00 Guest

Hello, i am a Greek live also in Greece and i was trying to call Lufthansa for some details about my flight....ACTUALLY I NEVER MADE DO THAT PHONE CALL(phone was occupied due to technical problems).....I ALSO TRYIED TO CALL IN GERMANY but nothing.....it was sunday but LUFTHANSA ADVERTISING 24/7 CUSTOMER SERVICE......that is false.......is there any way to call Lufthansa on sundays...?????????

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20 April 2013 11:04:00 Guest

Worst airline and the worst customer service.

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24 March 2013 12:03:00 ahmed ouatezerga

hello iam allgerian live in algeria i had russian visa i wanted to buy a ticket to city saint petersburg ,but here in algeria lufthansa office they did not want sell me ticket,they said you did not fly before so you can not fly with us. so my question is what does it mean this?is it in all world or only in algeria like this?

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18 March 2013 02:03:00 MONI1

I will NEVER fly with Lufthansa ever again in my life! Worst experience I've ever had with any airline!

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14 March 2013 10:03:00 Ann Z.

This review is for their customer service department in the US. I had the worst airline customer service on the phone with Lufthansa. First of all, not only did I spend the entire afternoon (literally from 1:30pm - 5:00pm) trying to call them without ever speaking to an agent. There was only waiting and waiting and more waiting. No one ever picked up my call. I tried two days late, there was still a long wait on the phone but thank goodness, someone eventually picked up. The agent I spoke to not only gave me an attitude, did not try at all to resolve my issue, did not apologize the long wait time experienced the other day, and was completely unhelpful in every way possible. Did I mention horrible attitude?! I've worked as a customer service representative before too and that is NEVER the right way to speak to a customer. Not to say, my problem was not solved and have to pay about $3000 dollars for something that could've been resolved if only they had picked up my calls when I tried to call them for hours the other day. Thanks Lufthansa for taking $3000 from me for your customer service! I will NEVER fly with Lufthansa ever again in my life! Worst experience I've ever had with any airline!

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14 February 2013 04:02:00 Lesley van Heerden

Feedback ID 21832452 Please help me to get feedback on my baggage tampering complaine. Thanking you Leseley van Heerden

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21 December 2012 11:12:00 Guest

I flew from Singapore to Frankfurt on the 18th of December, and had then to catch a flight to Brussels (LH1006, leaving on the 19th of December). Once Frankfurt reached, I had the bad surprise to be informed that my transfer flight had been canceled. The problems were however only still to start - the extra time granted with the rescheduling of my flight had not been enough to assure such a basic service as transfer the luggage, which was reported lost in Brussels. Since then, I am desperately trying to get my luggage (which has been found and is back to Brussels airport) back: no phone call from the Lufhtansa customer services, no reply to my email and no reply to my phone calls. I unfortunately already had a lost baggage problem with KLM in July 2012, which, at the difference of Lufthansa, handled it in a very fair and efficient manner - all the contrary from Lufhtansa. I am speechless by the poor quality of its customer services.

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05 December 2012 05:12:00 Guest

Lufthansa - what a rip off. If you cancel your flight in economy you get hardly any of your money back and then they resell your flight for more than you paid for it. I paid £265 for two flights to Frankfurt from London but had to cancel as the other passenger is very ill in hospital. I was refunded £86. When I called Customer Services the guy was really rude!

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12 November 2012 09:11:00 Kingsley Nzewuji

I flew in Lufthansa for the first time to Miami, Florida, USA via Frankfort on the 25th of October, 2012, I had a pleasant experience as the customer service while on board was fantastic. I returned to Abuja via Frankfort on the 6th of November 2012. My complaint is one of my bags is missing, upon unsuccessful search, I was requested to fill a form which I did, I have been calling and visiting the airport since then on a daily basis to no avail. I'm beginning to get uncomfortable about this and will seek legal action soon as I have very vital documents and other things in that bag. +2348036484640.

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29 October 2012 06:10:00 Vanesa

I am looking for a friend his flight number was LH563 from Malabo to Abuja and to Franhfurt his seat was 26A and the flight was in the 27 of Oct 2012. I just need a way to contact him by email or phone number my email is vanesa.isabel@hotmail.com pleases

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05 October 2012 12:10:00 Tapac

Lufthansa - worst service I ever see in companies. I forgot ipad2, on seat 24A, flight LH2547/20 September. of course when I exit from plane nobody let me go to plane to take it back. Instead of do it instead of me - staff ask go to lufthansa information desk & inform about forgotten ipad there. But all they can do - is give contact of Munich cabin lost & found. They just dont want to call to gate & send someone to take forgotten ipad. Ok, Lufthansa is pretty good company, so my ipad should be in cabin lost & found. Calling... No such item yet... same in 2h, same in 4 days... WTF? Trying to contact Lufthansa via phone. Answer - please send email. Via email - no answer for 5 days. Office of lufthansa in Kiev - we cannot help, call to airport office. Office in airport - we cannot help, contact via website or send email to Kiev office. Sending emails - no answer. Calling to Kiev - office again & they ask to send email. OK, after next mail calling & ask do they see email that was delivery 2 days ago. Yes - they see it - but no any action. Trying to contact Lufthansa via website, with copy of emails from cabin lost & found. Answer was in 9 days!!! Please contact lost property ... Why I still think that my ipad somewhere in Lufthansa? Becouse in Kiev Borispol airport losy & found, it was easylly found in some lost&found system. But airport lost&found say that I need to contact Lufthansa to take it back. Conclusion - Lufthansa has worst service I ever use. At least ground service. They just not answer on emails, cannot help by phone, send from one adress to other...

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17 May 2012 02:05:00 sam

best of the best

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03 April 2011 12:04:00 Guest

All round class act of an airline will definitely fly again

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