Good Morning! I have been trying to book online for the past two weeks for travel in August. I insert my travel dates and destination which works well however after I press search the page that shows the flights, availability and price does not come up, instead I get a page of circles wizzing round and eventually a message pops up saying " Air Arabia is not responsing" Kindly have your IT department check and solve this issue as you will potentially lose out on a lot of business because this problem is pushing travellers to look at alternative airlines as I am about to do. I hope you resolve this problem. Regards I
dear sir, this is saravanakumar from saudi arabia. can i use my friend credit card to purchase flight ticket.what is the procedure to follow check in counter at the time of travelling?my friend is not travelling with me
HI NOW I AM IN DUBAI , I AM GOING TO INDIA FROM SHARJAH TO TRIVANDRUM ON 8th JUNE. IN MY TICKET THERE IS 30 KG FOR BAGGAGE AND 10 FOR HAND BAGGAGE. BUT NOW I HAVE 43 KG TOTAL BAGGAGE. NOW WHAT CAN I DO IF THERE IS ANY OPTION FOR ME.
Dear Sir, Subject: Baggage Missing Passenger Name: S NAGA RAJU Flight no: G9 458 Date of boarding & time: 7th April 2017 @ 2215 hrs. From Sharjah to Hyderabad Arrival : Hyderabad at around 0315 hrs Ticket : 48492538 No of Baggage’s : 2 no’s (Red Bag and Box) ETK-5142373294407C2 Bag tags no: G9841996 And G9841997 I (S NAGA RAJU) travelling from Sharjah UAE to Hyderabad India by G9 458 by Air arabia airways on 7th April boarding at 2215. After arrival my baggage was missing. Visit the baggage counter and even poor response and no responding at baggage counter. Please delivery my baggage at the earliest. pls do the needful and delivery at to my home address. Best Regards Naga Raju, Hyderabad. +91 8008888717.
I made a online booking. I did not enter passport detail e.g: passport number and expiry date".Is my ticket confirmed
I have 89qr in my air Arabia account, how can I use this 89qr for my new booking please help me
May I register complsint over here regarding loss of luggage. Ali Hyder Qazi email@example.com +923337117126
very bad experience because of bad behavior the cabin crew and ground staff was rude, impolite and arrogant, they don't know anything about customer services and rights and how to handle an * customer, I had a problem with one girl of cabin crew was talking in a very bad way with everyone and they were very upset of her and when i told her to talk in good way she started shouting on me and threatening me that she will tell the captain to offload me if i didn't apologize for her and started talking like me or her on the flight, then her colleagues in ground staff supported her and told her that they will take bad actions with me later and then took one of luggage off to take revenge of me and said it is overweight although on the main counter they said it is OK and you can take it and gave me the boarding pass for me and my bag then they lied and took it off, they never say sorry for their mistakes, very bad treatment with clients starting from the ground staffs to the cabin crews, and when i made compliant to the ground staff manager in sharjah airport he said that he received an email about me and started talking very bad and charged me extra fees to bring back my bags. Although I know this compliant will not go anywhere because they are supporting each other against the clients, but I hope to take action with this cabin crew staff and return back the extra charge you took from me to not lose one of your permanent and loyal client who is travelling a lot with you, please take this compliant seriously because I was advised to contact the General Civil Aviation Authority but I would rather to wait for your feedback and satisfied action. For the cabin crew and ground staff names and all details please contact me.
I tried to fly with Air Arabia together with a friend of mine. First of all, we buy the FLEXIBLE ticket, so we have a right to cancel it without any penalty, it was wrote on the ticket itself and in the rules in Air Arabia website. So when they change the date and conditions of our flight, which was unacceptable for us (we should stay in Sharjah for all night instead a few hours, we should stay in Kathmandu one night more, and arrive in Kiev one night later and lose money which we already paid for a hotel for this night), we decide to cancel our flight. And thought it’ll be simple because we paid more for this ticket to have this possibility. But Air Arabia return us only A HALF of sum, in spite of their promise to return all money. We called them again and again and have nothing: they told us something “I can’t solve your problem, call another number” – but in this number, they told the same. Or “Yes, you have flexi tickets, but there is a penalty” – US $500 penalty for flexi ticket?? Or “Yes, there is our mistake and you should have all your money back, but we can't help you, you should write for our e-mai» - and fr om this email, there was no response for 5 days. And for making this calls we should use really expensive tariff, because we were in Himalaya Mountains. Our plans for trekking was ruined: we should stay ONE WEEK in a place wh ere we can make this calls, and we spent US $50 for this calls. Fortunately, one of our friends finished his trek and returned to Kathmandu, so he went to Air Arabia office and asked them to return our money. Just after this, they made a transfer of another part of the sum. It took more than one week to have it back. They return for us the right amount in dirham, but we have US dollars bank account, so because of a currency change we lost another $50. I’ll never fly with this airline because of such unacceptable cheating.
I have a flight tomorrow at 9am. I am unable to check in online....the site is displaying the seats! How do I got round this? Regards
Worst Airline ever....don't use them!
Jenna : I am unable to understand why there isn't a single praise. All the reviews are neg. The service can't be that bad. Yes it is
Dear I booked a ticket from Kuwait to Peshwar on 07th july but unfortunately for unseen reason i want to amend the date it would be 12 th of August for the way Kuwait to Peshwar.my ticket reservation no 44958493. i need your reply soon. thanks Ghayoor Aziz
Me and my son Arafath nisha abdur rahman Ticket no 5142368048215/1and 2 Abdul samad abdur rahman Ticket no 5142366935484/1and 2 travelled by air arabia yesterday 25 of june 2016 by flight G9162 Dammam to Sharjah G9471 sharjah to CHENNAI Dammam -Sharjah-CHENNAI after we reached chennai not yet my 3 boxes baggage.I am waited for long time but didnt received my three boxes and so contacted thso kindly do the need ful and look in to this matter she lost the valuables which were costing 60 thousand indian rs . kindly let me know what can be done thank you.my mobile no 00917598500042 My mail. firstname.lastname@example.org
it is the worest airline ever. my flight postpond for more than 12 hours without respecting us. just put you in airport hotel and thats all. no any information no anyone from the company at least respect you and telling you what is going on. you should be happy that they put you in low class hotel with very bad services and unhuman type of food
Air Arabia mashreq loylty credit card online register done , but my card no don't put my account, that's why my account showing allwys serro , but online I try many time modified my profile but no opshen, please add my account no
Hi, I Booked my ticket online..paid the amount. But they did not ask for passport number .. Why is it? Thank You
Dear Air Arabia, I had Flied with air Arabia and I had a very bad time from Air Arabia Flight services. I used to fly from Sharjah to Trivandrum (13th April ,2016) and return back to 18th April. Both the days the Flight was too late and it was so in tolerable for me. Reservation Number (PNR): 43810660 When I fly from Sharjah to Trivandrum the flight was delayed almost one and half for takeoff and reached one hour delay than the expected time at destination. The same was happened me for today also the flight was delayed almost 45 mintues for takeoff and reached one hour delay than the expected time at destination. The flight delay had paid me one day leave my Office. This is very disgusting from Air Arabia, Kindly look into this problem and please take necessary actions for the same. Ajmal Shamsudeen Mobile : +971565355798
I am traveling this air line first time and my bage lost .many time I countect but no respounce.Please give me hep
I was bought the ticket on May 20 now I need change the date on May 27 . I checked the travels agencies ticket changing charges it's to high so what is the solution for low price ticket changes plz reply .If want to anymore information plz don't hesitate call my no 0528370336.
Hi Lots of comments I have seen online regards customer service especially when it comes to lost luggage. My cousins flew fr om ras al khaimah to Islamabad and luggage did not arrive. We we're so worried after reading reviews online but.... Contacted air Arabia office in Islamabad and spoke to Mrs Tahir who was amazing and helpful. She dealt with our enquirers in professional manner and informed us when bags wh ere located. A asset to the company.
I flew from Ahmedabad to Bahrain today morning. 19th February 2016. From Ahmedabad to Sharjah I had 2 carry on and 2 check in pieces. My carry on with me were one small stroller and one small bag. When I had to board my connecting flight from Sharjah to Bahrain, I sat in the bus, I have a injury in my hand from a accident which happened yesterday 18th February 2016 evening, so my right hand is in bandage. When I took the bus from the gate to go till the Aircraft at Sharjah, after I got out of the bus the person of ground staff told me to keep the small bag with me and check in my stroller. I don’t know why, so I checked it in. At Bahrain hand luggage stroller which was taped at the zip in Ahmedabad was open, I thought maybe in transit it must have got open. To my shock as soon as I reached Home I checked my hand bag which was checked in at sharjah at the stairs before i board the aircraft to Bahrain, my cash which I Forgot to take out was gone, Everything was there, just someone had taken out my Black leather folder , taken out my cash and kept it back. This is a big theft. I have lost $3000, Bahrain Dinar 200 and 6000 Thai baht. Please look into the matter as soon as possible,, I am going to the Air Arabia office in Bahrain tomorrow, as today is Friday and its closed. Also i have lodged a case with the Airport Police station and they will also look into the matter. I also realized one thing now, why the hell at the sharjah airport the guy told me to check in my bag, the flight was empty and there was ample space to keep my bag, now I know why. Shame on you and the whole airline for stealing my hard earned money, if you have any sense of respect and Humanity, Look into the matter and find my money. I am going to report this matter to all airline agencies of the world and also this would be a very negative impact for AIR ARABIA I am going to report this matter to all airline agencies of the world and also this would be a very negative impact for AIR ARABIA Kindly get back to me at +973-36617316. I am a doctor by profession and i work very hard for my money and i deserve a proper and a complete investigation done by you today. This is a very shameful and a bad thing done by your staff, Why did they ask me to check in my HAND LUGGAGE? THE FLIGHT WAS QUITE EMPTY; THERE WAS NO PROBLEM OF SPACE AT ALL. I WANT AN ANSWER.
Hello, I've booked I flight for my grand mother . The problem I want to correct the spelling of her surname? Is it possible ? Kind regards,
Dear Sir / Madam, My name is Tanweer ul Hasan Nazir and I along with my mother & sister have reached Nafaf by Air Arabia flight today morning(18th February 2016) on following flights of Air Arabia; - Peshawar to Sharjah =G9555, 17 FEB, 2016 - Sharjah– Najaf: Flight No. G90377, 18 FRB, 2016 at 01:20AM It is very unfortunate to inform you that my 2 Suitcases checked in at Peshawar with tag No.0514182749 & 0514182748 & SE NR- 108 2/30 have been lost as my luggage was not found in the flight No.G90377 at Al-Najaf International Airport, for which proper complaint has been made at LOST AND FOUND of Al-Najaf International Airport. The lost of valuable perosnal belogings of mine & family (approximately Rs.400, 0000) has put me in great trouble besides mental anguish away from the country. Me & my family had to suffer already at Sharjah because Airline's delay in flight from Peshawar, due which I had to wait for 13 hours instead of 1 hour, since already booked flight to Najaf had departed before our arrival. The repose from the Airline staff At Sharjah was negative & they bother to provide me a room for only 3 hours on my repeated request that my mother is seriously ill. It is requested to check the luggage & get back to me as soon as possible as I am in Najaf by 25th February, 20166. If my request is not entertained and I didn't given my luggage i will file proper claim for reimbursement of the charges which I will qoute later on. I anticipate to hear from you at earliest possible. Tanweer ul Hasan Email. email@example.com 0923111335506 07720515497
There seems to be no way to contact Air Arabia. They cancelled my flight, did not rebook it, or offer anything at all. Not even credit. I tried to dispute the charge, but they somehow fought it. I still can't contact them. Only their insurance provider will respond, but they claim airline cancellation isn't a covered event. Never, ever, book on Air Arabia.
I am unable to understand why there isn't a single praise. All the reviews are neg. The service can't be that bad.
I had have a sad experience with those people never again.
I change my mother ticket return date how many charge 14 date return but i neet 10 date to return
I was not feeling well at sharjah airport then i was taken to hospital then i have not my luggage Pls pls pls help me
Dear Sir / Madam, My name is Raunak Shah and I have travelled by Air Arabia today (22nd October 2015) morning from Mumbai – Sharjah – Bahrain (With a layover at Sharjah) (Flight # G9-407 and G9-101). It is very unfortunate to inform you that my 2 watches and 1 Fit Bit band was stolen from my bag which was checked in with a fragile tag. Details of the watches are mentioned below: • Police men’s watch ( Ranger II ) – * Blue leather belt with a Rose Gold outside dial • Esprit watch – Black leather belt with a Gold dial outside • Fit Bit Black – Wrist band The estimated street price of the above is INR 28,000/- as of date. Flight details: Mumbai – Sharjah ( Flight G9-407 ) 04:55am & Sharjah – Bahrain ( Flight G9-101 ) 08.25am. Baggage tag: 0514632059, 0514632060, 0514632061. Request you to check all security footage and get back to us on the theft as soon as possible. Kindly note that I am resorting to writing this letter directly to yourself instead of writing in Press/Blog etc. Please take this letter as a claim request for reimbursement of the above charges. I await to hear from your end at the earliest in the hope that I do not need to share this in a public forum. Regards, Raunak Shah
Hye i want to change my ticket from ras al khaima airport to abu dhabi airport kindly tell me if i can change my ticket
i have an open ticket with my name i want to use this ticket for my wife, how i can change name on ticket
Please can you develop the air arabia booking system on mobiles ,try to enhance the program
@AirArabia thanks for the personal approach you showed to us and being that client-oriented! We appreciate your help a lot!
Hi, This is Praveen Kumar, I am a regular customer of Air Arabia and I am writing this email in deep frustration and agony. Recently I travelled from Doha to New Delhi using Air Arabia flights which resulted in great financial losses to me for which I need compensation. My journey started on 20th August 2015 with flight G9135 which was delayed badly without prior notice that resulted in cancellation of connecting flight from Sharjah to New delhi (G9463). Finally after repeated requests alternate booking was provided in the Flight G9465 from Sharjah to Delhi that reached Delhi at 6:20 PM on 21st August 2015. This was more than 14 hours later than my scheduled time at 4 AM. I had connecting flight from New Delhi to Allahabad for which I took sufficient 12 hours buffer but due to the delay from Air Arabia I missed the flight and could not cancel the ticket as well since there was no Internet connectivity at the Sharjah Airport. To make the things worse an LED TV which I was carrying along with me was found broken when I opened it immediately after leaving Airport. This LED TV i had purchased on 18-August-2015 from Doha (Qatar) for which I am attaching the purchase bill and delivery note. Total loss I incurred during my travel was 12000 (Air fare) + 32000 (LED price) = 44000 INR I can understand and ready to bear the loss for Airlines delay if the baggage loss is compensated. Hoping for a favourable action as early as possible.
I WAS TRAVELLING FROM KUWAIT TO GOA .WE HAD TWO HAND BAGGAGE.WHILE MOVING TOWARDS AIR PLAIN THE GROUND STAFF THEY TOOK MY AND MY WIF'S BAGGAGE AND TOLD ME THAT THERE IS NO PLACE TO KEEP THESE BAGS PLZ GIVE US WE WILL SEND YOU ON LUGGAGE BELT IN GOA AIR PORT .WE DID'T RECEIVE IT IN GOA AIR PORT.WE LOST OUR LUGGAGE .I FILED THE COMPLAINED AND CLAIMED FOR MY THINGS.AND GAVE ME NO TO CALL AIRPORT AUTHORITY..I CALLED SEVERAL TIMES BUT NO ONE RECIEVE CALL THERE ..WHAT A BULSHIT SERVICE YOU GUYS ARE PROVIDING...
I have the same problem, I send them email and didn't get any reply. I hope I will not have any problems when I fly . Guest : How can i modify my passport number please help
How can I modify my passport number as I change my passport . And my booking with old passport number .
I travelled with airarabia from almaty sharja and get poisoned! !!! Ui bought fajita thats makes me really not good! !! Till now imgetting medicine butI feel very bad!!!! U need to ccheck what do u sell !!!! No sanitary !!!!!
Hopeless airways. Why do you even book a ticket if there is something called as baggage allowance . every airlines gives default allowance of 30 kilos . I have never heard or experienced such kind of issues before that I need to buy baggage àlowence seperatly with my flight ticket . so bloody pathetic . hopeless people . and your management who address people while boarding have no courtesy at all . seriously worst experience . shameful airways .
I TRAVELED TO DOHA from SHARJAH ON 3RD APRIL BY G9-136 AND LOST ONE BAGGAGE AT SHARJAH AIRPORT. DESPITE CONSTANT FOLLOW UP WITH AIR ARABIA, NO FAVORABLE REPLY RECEIVED SO FAR. TODAY IS THE 3RD DAY. IF I DON'T RECEIVE, BY TODAY, NO USE, AS IT CONTAINS,MEDICINES, PERISHABLE ITEMS, EXPENSIVE CLOTHES ETC. IT IS MY PLAN TO SUE AIR AIRABIA FOR SUCH IRRESPONSIBLE ATTITUDE
They are totally not reachable. Never book through them. Their call center for India is not update. Even at UAE no one picks up the phone.
hi i want to change the travel date from 19 match to 26 march from doha to chittagonf is it possible is it possible
I have mistaken in my name during bookin m ticket from mascut to delhi.I mr. in place of md. is there will b any problem at the time of boarding? any one plz describe
I booked a tickt for 21 march but my sur name has changed from panth to pant.what are the condition of changing.
I have traveled once by Air Arabia from Kuwait to Bangalore via Sharjah. i was carrying one handbag around 7 KG but the bag looks bigger than normal because of its make. any way .i didn't had any issues while boarding at Kuwait airport. The counter lady checked the bag and told us we can carry it in cabin as handbag. but in Sharjah while i am about to catch my Bangalore flight (Air Arabia), , there was one Ground staff stopped me and said this bag cant be carried as cabin bag. i have tried to convince him i have valuables in this bag and it is not locked, even i had shown in the valuable inside. but instead he started to scream and shout, i saw many passengers were stopped by him with such reason. he was so rude looks like Philippine National. He tagged my bag and told move with out bag to ward plane. By god grace i saw one Indian staff and explain my problem, he managed to get the baggage along with me in cabin. it was a very humiliating situation to me in front of other passengers. that was the first and last time i traveled with Air Arabia.
anonymous : This airline is so stupid , the seats in the flights are very low and there is no leg space at all by the time you reach the place where you want to go your back starts paining 32 inch leg distance between the seats. well enough for 200 sm individual pax height. you should be much higher to find it uncomfortable
Goof afternoon Air Arabia! I would like to ask you next question: If it is possible to change departure date for my ticket from 16.01.2014 to 10.01.2014? What are the conditions of changing? Best regards, happy New Year and Merry Christmas!!! Ivan Goroshanskiy
I booked an ticket and bymistakely i di return ticket wrong so i cancelled my ticket . Now how to use the airarabia credjt for again booking ticket for the same passenger
Guest : I recently cancelled a flight online (Sharjah to Shiraz) and the website said that I would be given 210 AED credit, but it didn't give me any code or number to use the credit. How do I use this credit? 1. Go to normal online booking. 2. While payment option choose CASH. 3. Get the reservation number. 4. Call your nearest city's air arabia call center. 5. Give the reservation number. 6. Then follow the instructions.