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British Airways Discussion

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26 March 2023 01:03:00 Darren

Hi could anyone tell me how many hours before can I drop my bags in before my flight I'm flying to Mexico from Gatwick at 13.25 in May. Thanks in advance

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24 March 2023 09:03:00 John Taylor

Thanks BA for the very late flight cancellation. So will I miss the one chance to see all my family again together at my sisters 50th birthday. Just me thats missing. Also I've taken 2 days holiday from work for nothing. The quality experience with you has dwindled the last few years but never thought I'd be stitched up like this. I'm so * , frustrated and sad. Might as well use ryanair from now on. They were lousy, as you are now, but they always got me there.

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23 March 2023 11:03:00 Graham Leigh

Here we go again. 22hours before I fly and the online check-in says I can only check in within 24 hours. On the outward journey it said I couldnt check in until 5 days after the flight had left! The consequence is that I dont get to chose my seat. As a tall, broad person, this really matters. My overnight flight will be a living hell if Im stuck in the middle.

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18 March 2023 01:03:00 Guest

BA still not refunded flights booked in February 2020 for May 2020 Departure. Confirmation they would received 2022 but not honoured. Dec 2022 said flight operated so would not refund. Remember COVID-19? USA flights cancelled.

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10 March 2023 10:03:00 Paul

Cost of NA seat selection

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25 January 2023 04:01:00 Guest

Hi, 6 of us booked a trip (flights and hotel) to Las Vegas through British Airways, due to take place in May 2023. The booking was made as a whole group, with each person paying a £50 deposit. The remaining balance is not due until 9th April. My husband and I can no longer go on the trip, but we are wondering whether we will still need to pay the full amount, or if the outstanding balance will be recalculated for the other passengers so that they can still go. Due to unforseen circumstances, we can no longer afford to pay for the holiday and spends.

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22 January 2023 04:01:00 Sue

Why is flight BA207 scheduled to depart 9.40, boarded passengers at 22 still just sitting on runway? Other planes including BA international flights have taken off post 9.40? Passengers now being told only 1 meal will be served due to staff rest when the flight does eventually depart. Really shameful!

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05 January 2023 10:01:00 Bill

Hi. Our daughter is flying with BA to Costa Rica on saturday on her honeymoon. We are trying to see if its possible to get them an upgrade or at least sat together. Who would I be better sending an email too to see what's possible? Many thanks Bill 🙂

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11 December 2022 06:12:00 Guest

Avoid BA from Heathrow, especially if short haul. They always cancel these flights first - see the departure boards today. Then they refuse to pay compensation despite the massive disruption they cause to travellers. Look at the departure boards today - almost every cancellation is BA. Shocking management.

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05 December 2022 01:12:00 Guest

Anyone from Cancun to Gatwick flight on 24th November end up with flu like symptoms with nausea and diarrhoea ?

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24 November 2022 10:11:00 Guest

Flying BA London to Dubai. Dubai on 18th Nov have dropped requirement for an entry PCR test for covid non vaccinated do l need a test to board a BA flight?

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19 November 2022 12:11:00 Nazmi

Waiting to check in at Vienna Airport to London. Only one check in staff. Long queues. Avoid BA from Vienna

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08 November 2022 06:11:00 Guest

Gayle murphy : Hi I am flying Glasgow to Gatwick then onto cancun, our bags are checked right through but I am wondering if we need to go through security again at Gatwick

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07 November 2022 09:11:00 Guest

To put it simply ..... just avoid BA if at all possible! The trust Pilot reviews from 6771 people show that 79% of the reviews gave only one star, and there are no replies from British Airways anywhere to be seen, this tells you everything you need to know about the BA Customer Service or perhaps more to the point the lack of it!

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02 November 2022 09:11:00 Kevin

Hi avoid BA at all costs Flew to Costa Rica via Miami flight 4 hours late missed A Airlines connection Put in hotel with $60 voucher for food then found they took £34 out my account BA arranged next day flight to Costa Rica via Panama to Costa Rica suitcase lost no medication and clothes no help fro BA just muppets

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19 October 2022 01:10:00 Gayle murphy

Hi I am flying Glasgow to Gatwick then onto cancun, our bags are checked right through but I am wondering if we need to go through security again at Gatwick

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16 August 2022 03:08:00 Guest

Absolutely no problem , first name and middle name is usually attached Guest : Hi my husbands middle name is attached to first name when i look online can anyone clarify this, i know i imputed it correct at the time of booking TIA

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16 August 2022 10:08:00 Guest

Hi my husbands middle name is attached to first name when i look online can anyone clarify this, i know i imputed it correct at the time of booking TIA

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05 August 2022 04:08:00 Guest

Gurung : I have booked seats for 4 people on June 2020. I have paid £1800I cancelled the flight online because of the Covid-19 . When I cancelled tickets, they give us vouchers. Now, I am trying to refund my money. I tried more than 4 hours to connect them, never connected them. Whenever I press correct selection the phone was engage & whole day busy. The British Airways want stealing my money if you get refund

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05 August 2022 04:08:00 Guest

Voucher to be converted in cash

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04 August 2022 08:08:00 Guest

Hi, I have an emergency and no one at BA over phone line can help me. Im totally helpless in middle of nowhere in Spain without my suitcase. I checked in my bag using self check in BA on 2nd of August. The machine didnt give me receipt. My luggage is lost. And i dont have the tag number. I need your help finding the tag number for the luggage I checked in at Gatwick Airport. London- Malaga Flight number: BA2796 The luggage is outsourced to GGS company which works closely with BA handling luggages. It seems like they have access to tag number database and not BA which I dont understand why. Would you please escalate this case and find out my lost suitcase tag number ? Its linked to my boarding pass/ticket so it surely can be retrieved. Please help. Im helpless and very stressed. Thank you 🙏

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23 July 2022 09:07:00 Guest

Anyone got a contact number for Baggage claims insurance. Had email saying paying claim in full within 14 days nothing received

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14 July 2022 08:07:00 MJ

Hi, Booked flight and hotel to Las Vegas from Heathrow in December 21 through BA . It`s for 7 days approx going in September 22. Does anyone have any info on present day surcharges if any being imposed by BA due to increased fuel costs ?

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05 July 2022 01:07:00 Guest

Prebooked seat BA. Didn't get the ones booked. Got a refund for those and put in a formal complaint. Persistent back and forward with claims. Now offered evoucher £50. Any thoughts

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29 June 2022 05:06:00 Norma Inglis

Why cant I do online check in Newcastle to heathrow to Denver ..have done everything saying Covid documents required

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29 June 2022 04:06:00 Guest

Shocking service from BA- i have been trying to call them for the last three weeks. I even sent a complaint, still waiting for a response from BA. I was aboard in a taxi, when a coach jumped the lights -sadly 3people died and I survived because of my seatbelt. I have internal injuries and a letter from my GP stating I should not fly because of my blood clot .I requested a refund today and they said - no, you can only have a voucher. I stressed to them i do not want go aboard again yet nothing- you can have a voucher- disgusting services will never fly with BA ever

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27 June 2022 07:06:00 Martin

Hope some1 can help us providing good info. 25th july we are flying from Amsterdam to heathrow and heathrow to miami for our summer vacation. At first we had plenty of time to get to the second plane but now we only have about 1,5 hour. Will this be enough? We arrive in terminal 5 and also will be departing from Terminal 5. Hesitating what to do. Hope any1 had proper info. If possible you can also reply by using our email. Tielandfam@gmail.com. thanx in advance

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20 June 2022 06:06:00 Guest

We need to change our flight to another date. If the new flight is cheaper than the original one will BA give us a refund for the difference (less the change fee)?

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20 June 2022 04:06:00 Joj

I dont know but wear one. I got a real bad case of Covid from that stupid flight. Andrew sawdon smith : Do you need to wear a mask on ba flights to cape town ?

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20 June 2022 04:06:00 Jojo

My daughter and I got Covid from our flight back from London Heathrow to USA ppl coughing and sneezing in the cabin without wearing masks. Now Im legit dying.

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17 June 2022 10:06:00 Andrew sawdon smith

Do you need to wear a mask on ba flights to cape town ?

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01 June 2022 12:06:00 PuneTravel

Traveling from US to India via heathrow airport. India does not require RT PCR test and wanted to confirm if I still need to have testing since I have to transit through heathrow. Thanks

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16 May 2022 06:05:00 Guest

Pat OBrien : I have sent in a complaint to BA and it could take some while for answers according to websites, so I wish to pre warn elderly people who think they would be the right company to act as their travel agent, we booked holiday with them , Before we left we tried to speak to someone about our insecurities of their e mails on return flight forms etc, as they had a tick box to say we understood, but no tick box to say we had unsure items to ask questions in, we could not get in touch to speak to anyone, on our return at Airport we got there well ahead of time and could not find BA staff, we queued near front of line at checking desk, we were approached as with everyone in queue to show our contact details and test , I explained I had tried to complete this form and requested help. This member of staff was too busy, she said I must do this myself and if she had time she would come over to us ,, she said we must leave the queue stand several metres away. We are 70 (Oct) and 74 yrs old, left to try on my iPhone, (not used to typing on small keyboard); I was shaking so much as time was moving on, I broke down and cried, so much I could not speak, my husband looked for someone to help, an Airport worker came over, escorted me to an information desk, they tried on my phone for ages, to complete passenger information forms, she kept going back to BA desk who refused to come over, they never checked our immunisation to fly or look at our tickets, if they had done this they would have noticed our return to fly test was taken too early (we went to have this booked in and they did it there and then over three days early, the helper at the Airport noticed as our paperwork was completed by the help desk, the gate was closing, we were double vaccinated , the BA desk said we are closing the gate we will not take them, tell them to book another flight. By then then I could just about stand. In horror, Sirport staff said they had done all they could, they escorted us to book and pay for a second fit to fly test at £60, with a photocopy as I felt beyond using my phone to bring information up, they advised I call family, which I did, I could not speak, my husband who is not familiar with tech, asked our son to purchase tickets, he could not alter the passengers locator form, he had to purchase two more tests for day two testing at £75 each, plus flights with baggage, sit together costs, taxi altered from Heathrow to Gatwick, all in all a huge extra cost for five night break. BUT. Compare how we were treated by British Airways !!! We are older generation,not too savvy on technology, we were ordered from queue, so others could not witness our plight, if British Airways staff have no time for the elderly why are they taking bookings from them, ? Why not admit they can only deal with younger tech people? It has taken me days to calm. I have e mailed CEO of BA but I feel their response will be a long time coming. Please do not book your parents or advise them to book with British Airways. They left us so vulnerable.scared we would not get home, it took u TIL the next morning at 00.23 hrs to arrive home after most of day at Airport. absolutely agree that their cust care now is dire...I am 74 and was left in tears by them to pay another airline 300 to get home..hateful company

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14 May 2022 08:05:00 Guest

Applied for vouchers so I can change my flight . How long it it taking to get your voucher codes . They havent even acknowledged my voucher request

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04 May 2022 01:05:00 David

So mad Booked Nice to Boston through Heathrow...First, flight was canceled and changed. Today?? Flight from Nice to London leaves at 1 pm...The flight from London to Boston at 1145am...SAME DAY!!!! Called and they'll "get back to me" How incompetent can an airline be?? To assume I have bilocation as a super hero skill

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03 May 2022 12:05:00 Alison Loughton

After 2 years waiting to fly to Larnaca, BA cancelled my outbound and inbound flight, changed to a different flight same days, early and late fligh, (only chose BA because of decent flights times) I changed again to a more convenient flight time My fear is BA will cancel this, the stress over this holiday is ridiculous, will BA stick to the new flights???

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01 May 2022 02:05:00 Janet

I am flying BA with cabin luggage only. Can anyone tell me how to get a yellow tag for the smaller item, without having to queue at Bag Drop ? Can I get it in advance? Any advise gratefully received. Thank you.

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27 April 2022 06:04:00 Guest

Not likely, with the addition of WestJet direct to LHR, BA will look elsewhere. Its a shame! Guest : Anyone know if BA is opening the LHR - YYC (Heathrow - Calgary) route in 2022.

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21 April 2022 04:04:00 Guest

I purchased a seat on British Airways. Do I need to check in 24 hours ahead of time.

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20 April 2022 10:04:00 Srini

Guest : Guest : My return from India to USA transiting via London on british airways is scheduled for Jan 10 2022. I am India national with USA green card, traveling with my minor child who is USA citizen. I hear Indian nationals are still not allowed to transit in London as part of "air bubble" India exit requirements. Would this apply to us. Any Indian citizens who recently had similar travel, can you please share your experience Did you travel through HEATHROW airport to USA from INDIA ? You had to take any transit visa or DATV visa ? Is it required for flight change in HEATHROW airport for Indian citizens with USA green card ? I am planning to travel in May from USA to INDIA through British Airlines and HEATHROW airport and come back in same route. Please suggest. Thanks for your time Srini Guest : Guest : My return from India to USA transiting via London on british airways is scheduled for Jan 10 2022. I am India national with USA green card, traveling with my minor child who is USA citizen. I hear Indian nationals are still not allowed to transit in London as part of "air bubble" India exit requirements. Would this apply to us. Any Indian citizens who recently had similar travel, can you please share your experience Did you travel through HEATHROW airport to USA from INDIA ? You had to take any transit visa or DATV visa ? Is it required for flight change in HEATHROW airport for Indian citizens with USA green card ? I am planning to travel in May from USA to INDIA through British Airlines and HEATHROW airport and come back in same route. Please suggest. Thanks for your time Srini I still didn't travel and also looking for the information on this transit visa requirements for USA Green card holders with two US Citizen kids.

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16 April 2022 07:04:00 Guest

I plan to travel to from Delhi to Chicago via Mumbai and London in August. Will I require a transit visa to change flights in London?

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16 April 2022 12:04:00 Darrin Gibb

Is there a British Airways office in Scotland where you can speak to them face to face, & a telephone

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25 March 2022 08:03:00 Guest

Guest : My return from India to USA transiting via London on british airways is scheduled for Jan 10 2022. I am India national with USA green card, traveling with my minor child who is USA citizen. I hear Indian nationals are still not allowed to transit in London as part of "air bubble" India exit requirements. Would this apply to us. Any Indian citizens who recently had similar travel, can you please share your experience Did you travel through HEATHROW airport to USA from INDIA ? You had to take any transit visa or DATV visa ? Is it required for flight change in HEATHROW airport for Indian citizens with USA green card ? I am planning to travel in May from USA to INDIA through British Airlines and HEATHROW airport and come back in same route. Please suggest. Thanks for your time Srini

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25 March 2022 08:03:00 Srini

Is anyone travelled recently through British Airways ? I am planning to travel from USA to INDIA via HEATHROW airport and come back in the same route. I am on USA Green card with Indian Passport. Do I need to take any visa (Transit visa or Direct Airside Transit visa (DATV) ) for my flight change in HEATHROW airport. I had chat with BA customer service twice. First chat they mentioned I should apply for DATV visa and second chat they said visa is not required. I am now in confused state what to do. Please suggest if you have any information on this or you know anyone who travelled recently or any news related to this. Thank you Very much for your time. Srini

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15 March 2022 05:03:00 Bargain Traveller

Is BA going to release any new flights to Delhi from London after India lifted the ban on international flights from 27th Mar 2022? Thanks

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11 March 2022 03:03:00 Tracey Hamilton

Can I include wax candles in hand luggage.

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07 March 2022 04:03:00 tony

me and my wife are flying to new york later this month march and we are both fully vancinated we know we have to a lateral flow test before we go but which one a supervised lateral flow or a unsupervised one you just upload the the results cdc website just says we are required to show a negative covid 19 result .

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07 March 2022 12:03:00 Guest2

Guest : Flying to St. Lucia with BA in March. Understand submitting Negative PCR test 5 days prior to travel to St. Lucia in order to obtain entry approval, however, appears that BA require negative PCR test 72 hours prior to flight as well. Does this mean that I have to get two PCR tests within 48 hours? Will be travelling to St. Lucia next weekend - is there anyone with an idea whether a PCR test ist necessary 48 hours or 72 hours in advance? Thanks!

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04 March 2022 10:03:00 Nasir

Dear Me purchased return taicket through agent for toronto lahore and due to covid restruction was not been abled to fly and get rescheduled the taicket while making additional difference of fair but then again was not been able to travel the ticket was asked to be refunded as BA had stopped operation to lahore Can some one tell me the refund ploicy as it is being conveyed that only basic fair is refunded not the difference of FAIR paid

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25 February 2022 10:02:00 Susan

Our friend who was staying with us in our house in Florida had his return flight cancelled due to the 5G rollout which affected the airline frequencies apparently.. We enquired about some sort of compensation as he was delayed for three days with no notice at all except a big red message on trying to check in. Their response to his complaint was that the delay was due to Covid. Clearly a total lie. Why do that?

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12 February 2022 10:02:00 Kate

I'm really hoping someone can help After not being able to travel (Covid restrictions) I was issued with a Future Travel voucher by BA. The voucher has a monetary value of £1370, 110 000 Avios and a companion voucher from use of my BA Amex. I have to call the Future Travel team to book (I cant do it online despite me wanting to) but its IMPOSSIBLE to speak to them. When I call BA they say theyll put me through to the team that can help. I then wait on the 'phone and, every single time, get cut off after an hour. Ive now spent over 20 hours on the phone trying to book with the voucher and Im getting nowhere. When I speak to someone from BA they say they cant help and put me though to someone who supposedly can.. but I get put through to the same place that cuts me off. Ive contacted BA customer complaints online but keep getting a standard message telling me to keep trying. Ive now threatened legal action (which Im very much prepared to go through with) but that isnt making a difference. Its like banging my head against a brick wall and is driving me crazy! Any ideas?

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10 February 2022 02:02:00 Daryl

Hi, I've got a return flight with BA from Orlando in August with my wife and 3 children. On the outbound flight (with american airlines), I've been able to select seats to assure the little ones are with one of us, with no cost. On the return BA flight, it's asking me to pay anything between $50 and $106 (£38 - £78) per seat to choose. This obviously pushes the total flight price up dramatically after the flight has already been booked and paid for, but I also don't want my children, who have never flown long haul, to potentially be spread around a plane and alone. Has anyone every experienced this issue, and will BA use some common sense and place families together on flights, or is this a way to rip you off into paying more money? Any help or advice to alleviate the anxiety on this would be great.

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09 February 2022 05:02:00 Guest

Flying to St. Lucia with BA in March. Understand submitting Negative PCR test 5 days prior to travel to St. Lucia in order to obtain entry approval, however, appears that BA require negative PCR test 72 hours prior to flight as well. Does this mean that I have to get two PCR tests within 48 hours?

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07 February 2022 04:02:00 Steve

Hi Does anybody know the BA policy on taking a package on a flight in addition to the normal baggage allowance ? The package is a smallish set of blinds which won't fit into a suitcase. Just looking to understand how BA would treat that package in terms of cost. Thanks

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31 January 2022 02:01:00 John Warwick-Greer

I have been trying to get my voucher code (from deleted email) to book a flight but BA are deliberately blocking me from doing so. I want to try to book it online but BA have lied to me saying that it can only be done over the phone. Why have it available online if unable to do so. Twice called and after being held for 25mns each time was cut off. How do i get my code

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31 January 2022 09:01:00 Dimmy

Some advice please!. On the British Airways Web Site I have booked a return flight from London Gatwick to Georgetown Guyana. There is no direct flight so there will be a connecting flight (wait 4 hours) in Barbados to Guyana . The first flight from London to Barbados will be operated by BA and the 2nd flight from Barbados to Guyana by Inter Caribbean Airways . Both of these airlines have an INTERLINE agreement with each other. My question is.. BA have told me by e mail that my checked luggage will be automatically transferred from the first BA flight to the 2nd connecting flight operated by Inter Caribbean in Barbados to Guyana. BUT Inter Caribbean have told me by e mail that even though there is an Interline agreement this does NOT include luggage transfer and I will have to recheck my luggage in Barbados! I am totally confused! Also I am going to pay for an extra checked bag to British Airways. Will that payment cover me when I recheck my extra bag in Barbados with Inter Caribbean OR will I have to pay again for the checked bag to Inter Caribbean?...will I have to pay 4 times for the extra bag on the 4 flights? My booking for the 4 flights has only one booking reference number on one return ticket issued by BA. many thanks for any advice. Reply

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30 January 2022 11:01:00 Chris

Hi. I'm flying to Orlando with British airways and want to know if I need the headphone socket adapter to allow me to plug in my single 3.5 headphone jack. Many thanks

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29 January 2022 08:01:00 K b mishra

Travelling from ( indian passport) new delhi to London with british airways and staying at London( with uk visa) for three months and further flying to usa with American Airlines Can i fly with present policy of british airways

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18 January 2022 01:01:00 Guest

Has anyone else lost money on a quarantine Hotel in Bangkok due to BA cancelling flights? I have lost £300 and BA will nit refund when it was compulsory to book for entry to Thailand.

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10 January 2022 09:01:00 Guest

Hello, has anyone here have any recent experience getting a refund on the flight BA canceled? I was told refund would be given within 5-7 days but it is over 3 weeks now and nothing yet.

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