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Lufthansa Discussion

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26 August 2022 01:08:00 Guest

Flight from Manchester to Frankfurt was due to leave at 6.15am tomorrow. I've just been informed it has been delayed by 3 hours. I will miss my connecting flight from frankfurt to cairo at 10.10. Next lufthansa flight 22.30, but there is an egypt air flight at 15.25. Does anyone know if they'll put me on that please?

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19 August 2022 07:08:00 LYNN

My ticket says I requested my booking number and ticket number to be hidden...I did not !!! Has anyone e solved this pls

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22 July 2022 09:07:00 Guest

What type of Covid test needed for Miami to Frankfurt?

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19 July 2022 05:07:00 Guest

Guest : My wife's luggage was lost. She submitted the "delayed luggage" information but is now told to fill out a contents form and email it. Only problem is the airline doesn't provide an email address. She has spent hours on the onhold or being given the runaround. Does anyone know the email address to submit the form? Thanks.

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19 July 2022 05:07:00 Guest

I am in the same boat. I havent received my delayed luggage yet and its been well over a week. They told me to fill out a contents form as well. Customer Service is of no help. I fear my luggage is lost or stolen. This airline should not be able to get away with this, its ridiculous. How could they expect anyone to fly an airline that doesn't guarantee the safety of your own belongings? I am thinking about getting a lawyer.

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08 July 2022 07:07:00 Guest

My wife's luggage was lost. She submitted the "delayed luggage" information but is now told to fill out a contents form and email it. Only problem is the airline doesn't provide an email address. She has spent hours on the onhold or being given the runaround. Does anyone know the email address to submit the form? Thanks.

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14 May 2022 07:05:00 Barry

Returned leg yesterday Seoul to Frankfurt (then to UK) First long haul flight for nearly 3 years post Covid. Have travelled previously with Lufthansa and it was okay but this flight poor for the economy flex ticket price paid. One meal choice., meagre quantities., had to pay for mid flight snacks., none the 'personal touches' and the cabin crew felt very 'cold' in their approach to passengers. 2* and need to do better

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01 May 2022 09:05:00 lahoucine

i pay last year tisket from helsinki ta marokko ... ticket was noin 270 euro Ticket number: 2202467307786 border was close ,,, after i get back only 70 euro ... they told me i cancel fly even i didnt cancel it i caled them they told me it take time i send messaj they said they will look and i can rebook another ticket ,,, their is no fly to marrakech at all ... i send messj in april they didnt answer

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02 April 2022 08:04:00 Gab

Non Schengen to non Schengen flight connecting in Munich...do we need to test for transit in Germany if the origin country and destination country does not ask for such?

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27 March 2022 11:03:00 Guest

After having filled the form for assistance for handicapped passengers and submitted it, I got the message that the sight could not be found.

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28 February 2022 02:02:00 Good service?

I have been calling for nearly an hour without any response

Lufthansa 
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03 February 2022 10:02:00 Liam

How come there is no longer a 19:30 flight from LHR - FRA ?

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16 December 2021 07:12:00 Elena

Lufthansa came up with the excellent trick that could be awarded by its ingenuity. When the customer calls office to complaint about the previous flight as it was recommended on its website the representative redirects customer to fill in the form for compensation online. Then it issues refund of $77.71 to the credit card without any notification and when non-suspected customer attempts to check in online for the return flight she is denied. When she calls the office in Moscow she is informed that she cancelled return ticket online on 1st of September when she complained about the flight to Russia. No evidence is presented upon request. This happened to me on 3rd of October when I tried to register online before my return flight to Toronto on 4th of October. Lufthansa wanted me to buy new ticket to Toronto for$1100 when I was denied boarding. I purchased return ticket to Russia on 10th of June for $1363.83 because of my mother death there. My first ticket bought in April with Expedia was cancelled in June with return flight operated by Lufthansa so I decided to buy it directly from the air company. At the end of June Lufthansa changed layover from 1h10 minutes to 12 hours for the flight to Moscow which forced me to change the ticket for the earlier date. My flight from Toronto was delayed by 2 hours because of technical issues, one hour we were sitting in the stuffy plane on the runway. I missed my flight Moscow so I arrived there at the end of the day. I tried to complaint about problems with this flight to Lufthansa by email in July and August and by phone without any success. I wrote complaint to Lufthansa upon return to Toronto without any response. I called its office in Canada but was denied to talk to the manager. I wrote to BBB and Lufthansa proposed me to pay 300 euro that does not cover even half of the price of the ticket which I purchased in airport after I was denied boarding to Lufthansa flight. I waited for one month to be able to complaint to Canadian government body but it did not respond. I tried to write to the media but it seems that nobody is interested if the big company steals the ticket from the customer. It could happen to you if we do not unite to fight big companies who takes full advantage of powerless customers.

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12 December 2021 07:12:00 Guest

Guest : We booked a flight fr om Boston to Frankfurt with Lufthansa thinking that they might be more expensive than other airlines but worth it since we are flying with our baby and thought Lufthansa is family friendly .....They even have free bassinets. They tell you to book the bassinets in advance so that you really get one for the flight. When we now called to book a bassinet they told us we would have to pay 35$ per person and flight for the seat next to bassinet (with a little leg room). That would be 140$ for us in addition to the ticket price of about $3000 for all of us!!! I don't see a reason why I should pay reservation fees!!! They say the bassinet is free but you cannot book the bassinet w/o booking the seats and paying the reservation fees ....that is rip off I wrote Lufthansas Customer Service (see down below) and that is how they responded: (Anonymous * ) In autumn 2013 Lufthansa introduced advanced seat reservation on continental flights. On 28th April 2014 Lufthansa introduced a similar policy to intercontinental flights, wh ere passengers in lower booking classes would need to pay for a seat reservation, but with higher booking classes tickets the seat remains free of charge. Approximately 30% of the aircrafts seating is held back for airport staff, you will be able to choose a seat at the time of check-in. In order to assist with a specific reservation inquiry and ticketing issue this would be handled through our reservations department directly. Reservation assistance may be reached toll-free in the U.S. at (800) 645-3880 or in Canada at (800) 563-5954. Please have your ticket information accessible at the time of your call to ensure efficient service. If you booked with a travel agency and have not yet flown the first half of your journey, it is necessary that you contact the issuing agency directly for information regarding changes to your itinerary. We appreciate your understanding. We look forward to serving you, online and in flight. Thank you for choosing Lufthansa. Sincerely, Sarah Lufthansa Customer Feedback Support PLEASE NOTE: This is a one-time message generated by submission of your online request form. This address is unable to accept passenger correspondence for statistical purposes; if you require further assistance with your booking please contact our reservations offices as indicated above. Replies to this message will be automatically deleted. [url=pickbassinet.com/]pickbassinet.com/[/url... _________________________________________________________________________________________________________ To whom it may concern, My husband and I are Lufthansa customers for quite a while. In August we are flying to Germany with our daughter who is 15 months old. We now called to book a bassinet and got informed that we would have to pay $35 per seat and flight to have a seat next to the bassinet. In our case that would total up to $200 costs in addition. We did not book the seats and could also not book a bassinet. We are really disappointed with Lufthansa. When we had made the decision for the tickets with Lufthansa, we were willing to pay higher ticket prices (the ticket prices of competitors were cheaper) since we thought it would be less of an hassle to fly with Lufthansa due to the family friendliness etc. However, the $35 booking charge for the seats with bassinet is not family friendly at all and a hidden (the charge is only mentioned somewhere in the details - your employee had to search with me to find it) extra charge without reason. We do not think that we will book another flight with Lufthansa. Regards, Right

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17 November 2021 09:11:00 Guest

I am fully vaccinated. Do I still need to show a negative covid test to board Lufthansa flight from SFO (USA) to FRA (Germany)?

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28 October 2021 12:10:00 Frank

Why is there no longer any diabetic food in the Lufthansa Business Class ? Or does it have a different name now. No answer from Lufthansa!

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10 September 2021 09:09:00 Bert

NO FLIGHT TICKET RECEIVED I booked a return flight on the Lufthansa site. The site accepted my reservation and after I payed by bank my booking was confirmed with a booking number. Ticket would be sent by email. All well....I thought. But next day there was still no ticket in my emailbox. I checked my booking number on the Lufthansa site. Booking number didn"t exist it said. I checked my bank account. Money was paid to Lufthansa. I checked out customer service. I had a guy in India on the phone who told me to book once again the same flight. What about the money I paid? Oh...it will be returned....he promised. I am suspicious enough not to go that way. I called them again, hoping to get a smarter guy on the phone from India. Waiting, waiting and when they finally took the phone no one answered. Next time again, and again. Any one knows what else I can do? My money is gone I am afraid and I have to book again with another company.

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31 August 2021 12:08:00 Youssef

I can't trust you anymore , I can't understand how you cancel a flight before 48h of depart , I am a student , I have many exams in germany on the first week of September, you caused me a lot of distraction. You don't even think of us, the trust we made on you cost Gold

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31 May 2021 07:05:00 Nicole Coppinger

My concert got postponed a year so I need to switch the dates of this ticket or cancel it. Please let me know if either one of these options is available. Thank you. My new dates would be June 5-8th.

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20 January 2021 02:01:00 Guest

Impossible to get help from customer service. Nobody answers calls. Impossible to use flight vouchers. Police will soon get in touch.

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20 August 2020 08:08:00 Guest

ahahahahahha my god this airline is such a joke now. I had to claw back my money through a credit card charge reversal. You know what Lufthansa does two weeks after? sends me a notice that my refund has been processed. As if they were going to refund me after 4 months of lying to me, they just didn't want to fight the credit card company. CALL YOUR CREDIT CARD AND GET A CHARGE REVERSAL BASED ON THE FACT THAT LUFTHANSA LIED ABOUT REFUNS. IT WORKS

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29 February 2020 07:02:00 Guest

Us issued level 3 nonessential travel to Italy and Lufthansa is still not refunding my money. They will not connect me with management level person to discuss. This is is not what I would have expected from this airline. Very frustrating.

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13 May 2018 02:05:00 SU535

Reply on previous 2017 messages. This is not the Lufthansa AG carrier' site here, but the discussions on the services of the Lufthansa AG. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and produce air carrier / date / fllight number / airports / your name. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.

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31 October 2017 02:10:00 Kaimuk Bjork

Dear Lufthansa, I am a regular customer with your airlines. I would like to inform you about my recent flight with Lufthansa. My journey started in Bangkok, I flew to Frankfurt as a connecting destination before landing in Copenhagen. My flight information is attached to this mail. My flight in Bangkok was suppose to take off at 23:00, however after we entered the plane, the pilot announced the flight would be delayed as there was no flight plan. After two hours, we finally set off. 12 hours later, we have arrived in Frankfurt where I was already late for my connecting flight to Copenhagen. Other customers and I were promised to go on the next flight out, but sadly this was not the case. We were treated badly by the workers in the airport. They sent us to the wrong people and refused to help. Later I was put on a flight at 5pm, where the others were put on one at 12pm. I waited 8 hours in the airport, baring in mind I was getting over a flu, suffering high fever. I believe this journey with Lufthansa was quite disappointing as it was a big inconvenience, I am hoping to receive some kind of compensation for the inconvenience lufthansa had created upon my journey. I fly to Thailand and back to Denmark every 2 months and have recently done that with Lufthansa and will be doing so again in December. I hope the next journey will be a pleasant one. Hoping to hear your response soon. Best Regards, Kaimuk Bjork

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07 August 2017 08:08:00 * you

What a * airline, never call there passengers at the gates even do they change the gate and sometimes it takes a bit to get to the changed gate, booking online with them is a trick also, i find it strange that when you book the flight times it's in AM an PM. But when you go PM and you think all is ok. Well think again they work on 24 hour clock???? Shore airline. I have more to say about this airline but could not be bothered. Because I will not fly this * airline again.

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30 June 2017 01:06:00 Guest

With medical issue (giving a birth on the same day of flight), I requested a refund for non-refundable ticket. Lufthansa assured it would be refunded and to make sure, I called again and confirmed. However, they didn't and when I rang third time, they changed words and repeating same words in a very rude tone. I can't help you. I can't give you contact nor email of relevant department. He cut out all my requests and declined to refund which twice assured with his colleagues. But he claims they are not his colleagues because there about 20000 people are working for Lufthansa. Again, terrible customer service which was worse than budget airlines. I won't fly with them ever again.

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18 February 2017 03:02:00 Guest

Absolutely awful, I have never flown with more stress in my life.

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28 November 2016 10:11:00 Guest

I've been trying to get a hold of someone in thier custormer service for two hours and still not able to get someone on the phone. Is this airline really that bad?

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31 October 2016 08:10:00 Azimeh

I am a 78 years old private passenger with reduced mobility and in my recent journey from Frankfort to Dallas, I had requested a wheelchair for my mobility as I can not walk for a long distance and Do not know how to find my ways because I can not speak English very good and only speak Farsi. When we arrived in Frankfort airport to make a connection flight, I gave the fight attendee a letter written in English asking for an extra attention and mentioned wheelchair as least 3 times and the attendee kept telling me that there will be a wheelchair waiting for you. but when I walked out side, they told me there is no wheelchair and they took me to a battery powered cart and the driver took me to an area and dropped me off without any help or direction and he told me someone will come and take you to your connecting gate but they never did and I missed my flight. What's my rights?

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30 September 2016 03:09:00 Edward

good day Lufthansa I would like to know if you can sponsor me for my pilot training in Dubai in return I will work for you

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28 September 2016 10:09:00 Guest

What is the benefit of writting down customers complain if no Lufthansa 's authorize person does not provide feedback(answers).ofcourse Lufthansa is a huge airline but a passenger cares about him/herself only .cares about his/her baggage when arrive.want to find his/her baggage in the destination of arrivels.what is the benefit if a passenger gets a nice treatment by Lufthansa a board a plane if he/she don not find his/her baggage in the flight destination .i thought civilized countries cares about single customer as much as they care about the airline as a whole it's suppose tv an equation to be a success full airlines(one passenger=the company)failing not to care for one single passenger is an indecation of failed company

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24 September 2016 11:09:00 Guest

I wonder if any of lufthansa's read what is written in this forum or we wasting time waiting for their answers.If they read complaints and don not answer that is bad and if they don not read it that is worse.W

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24 September 2016 07:09:00 Aldaghmi

will Lufthansa provide an answer concerning my missing bag?thank you.

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24 September 2016 12:09:00 Aldaghmi

On sept.12/2016 I abroad on Lufthansa flight number 443 from Detroit(DTW)/FRA/RUH transat flight (baggage distination was RUH so the flight from FRA was 622 so when I arrived in RUH(raid) I did not find my baggage number 643760 bag tag number and I reported that to the customer services in RUH and called the Lufthansa customer in FRA and until now I did not received my missing bag and no one called me even the FRA customer services told me nothing they can do and I have to go through customer services in distination .i ask the incharge people in Lufthansa to give me my missing bag.because I trustted their airline and this is the result .do they accept that ?once again I ask the highest director in Lufthansa airlin to order the incharge staff to find my bag. This is not fair .is that what I deserve by choosing to travel on Lufthansa . Thank you .please answer my request my Mobil is 00966500127657

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10 September 2016 10:09:00 Barbara Golombek

I was in this flight, LH 0507, on August, 30th according to the tickets ,seats 11A and11C from São Paulo to Frankfurt.Due to the evacuation of the A zone at the Frankfurt Airport, and the cancellation of our next flight to Milan ( flight 280 ,August 31 ),I didn't noticed that I forgot my Ipad in the plane. As the informations and photos are very important to me , could you be so kind and verify if it was found? The IPAD didn' t have any cover. My name is BARBARA GOLOMBEK and my husband's name is RAFAEL GOLOMBEK. I'll be back to Frankfurt on the September the 14th to take the plane to Brazil and arrive in São Paulo, September the 15'th. I would kindly ask if you get me any notice before my arrival through this mail or to my adress in S. Paulo which is the following Thank you very much for your trouble Yours Barbara Golombek I sent more than 5 emails and never got an answer. And my lugagge was broken too. And as you can see I was in business class that I thought deserve a special attention. Enviado do meu iPhone Barbara Golombek

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15 August 2016 01:08:00 abc

Guest : I recently booked a flight from Phl to FRA through Lufthansa's web site. In retrospect, I apparently must have made an error when noting the passenger, indicating myself instead of my wife, although the Itinerary I received back from Lufthansa was addressed to Mrs. (my first name/last name) so I had no indication of a problem. When my wife arrived at check in she was denied boarding as the name "Mrs...." did not match her passport name which uses her first name. It took her 1 1/2 hours on the phone with Customer Service (she was brought to tears) before they agreed to refund the original ticket and issue her a new one for several hundred dollars more. I contacted Lufthansa myself after she left and despite a rather lengthy conversation they refused to take ANY responsibility for the problem. They would not accommodate my request for a reimbursement of the additional charges and all in all were the most hardnosed, unfeeling business I have ever experienced. I will NEVER fly with them again and can only warn others that this airline is a cold hearted as they get. BUYER BEWARE. That sounds very similar my experience. But mine had to deal with my maiden and married name which caused a huge mess and we lost thousands of dollars in the process. No refunds, no nothing and on top of that they wanted us to pay extra for re -booking a ticket, which was the same ticket price again for the stupid mistake that could have been changed and fixed. IT'S A JOKE! Lufthansa, You are disappointing me and I was your faithful customer for years.

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04 July 2016 10:07:00 Dr.Mitali Baruah

We have a flight to Munich on 9 th july.Our flight will arrive Munich at 5.30 am on 9 th July. Our next flight to Berlin is at 6 pm. We want to see the city at that time. How can Lufthansa help us? is there any facility available for stop over passengers?

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29 April 2016 01:04:00 Harrison

Lufthansa cancelled my return flight in Sept 15 due to their pilots strike. They did not help me return home. I was told that for a refund I need to go through customer services online as I had bought the ticket on line. Response from customer services was extremely slow and after weeks they eventually said payment had been made to my credit card account. No credit had or has arrived in this account but the only response I can get from them is check with your bank. they will not give any payment date or reference or any information I can take to the bank . I wrote a letter and handed it to the sales desk at Frankfurt airport and the salesperson ripped it up in front on my eyes. I have written and emailed the CEO but have received no reply. If I could find a UK address I would take them to the small claims court...................

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08 January 2016 07:01:00 Iraklis

Today at airport I was informed that I don't have baggage in my ticket . It's my return on the way to my destination there was no problem with luggage. Weary ugly and was forced to pay 30euro which I refused . If I knew I should take a low cost wizz air for so little difference in my situation today . NnEVER again Lufthansa , buying expensively tickets and then paying for luggage......

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05 January 2016 12:01:00 Guest

I cancelled 2 tickets from RJ (Brazil)-Munich on October 11, 2015 and until today, no refund and no answer from Lufthansa to my emails - they just ignore me. I wonder IF they are ever going to refund me at all.

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12 November 2015 10:11:00 Guest

Ive been trying to contact lufthansa for the past 3day and all i get is a busy signal

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09 November 2015 10:11:00 Teresa

The worst airline to answer there phones is South Africa. Trying to contact them since friday.

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15 October 2015 10:10:00 Guest

Hi, this article about how terrible the customer service with Lufthansa is. I wanted to share it with you guys. Enjoy it bit.ly/1LcQpdg

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14 August 2015 12:08:00 howes, bryce

I can get NO help finding and getting my bag that was lost! No one will help!

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19 July 2015 12:07:00 Guest

I bought 2 way, 2 tickets with Lufthansa trough Expedia. The trip was from Toronto-Frankfurt -Bucharest.On the way back my family couldn t board because the tickets were cancelled.Forced by the situation my husband bought 2 new tickets for 3000cad.Came home and tried to get to the bottom of this but neither of the 2 companies won t take responsibility for what happ.Lufthansa told us the names were reversed???

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07 July 2015 12:07:00 Luiza Nassif

I am waiting for a lost bag for 3 days now. The bag was found 2 days ago in milano airport and sent to Torino airpot, the city I am staying at. No one in Torino airport picks up the phone to give me a satisfaction about it. I have been waiting at home for 3 days so I am here when the bag comes and nothing is happening. Can't even contact someone at lufthansa that would help. Worst service possible!!!!

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01 June 2015 09:06:00 Vladimir Zolotsev/Rimma Zolotseva

On May 27,2015 Lufthansa flight # 9051 Washington-Frankfurt was late due to technical problems which took 2 hours to fix. Because of this delay we were unable to make our schedule flight in Frankfurt. One of the passengers of this flight during reservation of the ticket requested wheelchair assistance. This passenger - 84 years old, disabled Rimma Zolotseva ( citizen of the USA ) was not provided the service upon arriving in Frankfurt. A worker at the airport, who provided wheelchair assistance to another passenger on the same flight refused to provide wheelchair access to Rimma Zolotseva who was traveling on the same flight, in order to catch next connecting flight. This worker's name is Giuseppe (?) and when asked about helping accompany Rimma to her next flight, refused to do so as well. It's rational was that - " She would be not able to catch this flight anyway." However, other passengers from Rimma's flight were able to register to the next flight. Another Lufthansa attendant refused to find seats for Rimma Zolotseva and her son Vladimir Zolotsev on a next direct flight to St.Petersburg,Russia. Instead, he booked a longer flight to St.Petersburg through Moscow. This change added on additional six hours of flight time to the already long trip from Tampa,Fl.USA to Russia. When the ticket was changed to flight through Moscow, Lufthansa representative refused to have Vladimir Zolotsev's baggage accompany him on his flight. Instead, the baggage was sent directly to St.Petersburg by itself. As a result of the change the baggage was sent separately from the passenger to its final destination. Vladimir Zolotsev is unable to receive his baggage due to russian customs. The fact is Lufthansa lost baggage of Vladimir Zolotsev.

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26 May 2015 08:05:00 Guest

I recently booked a flight from Phl to FRA through Lufthansa's web site. In retrospect, I apparently must have made an error when noting the passenger, indicating myself instead of my wife, although the Itinerary I received back from Lufthansa was addressed to Mrs. (my first name/last name) so I had no indication of a problem. When my wife arrived at check in she was denied boarding as the name "Mrs...." did not match her passport name which uses her first name. It took her 1 1/2 hours on the phone with Customer Service (she was brought to tears) before they agreed to refund the original ticket and issue her a new one for several hundred dollars more. I contacted Lufthansa myself after she left and despite a rather lengthy conversation they refused to take ANY responsibility for the problem. They would not accommodate my request for a reimbursement of the additional charges and all in all were the most hardnosed, unfeeling business I have ever experienced. I will NEVER fly with them again and can only warn others that this airline is a cold hearted as they get. BUYER BEWARE.

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05 May 2015 10:05:00 Eugene

You should buy a bigger plane like Airbus (A380)

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19 March 2015 02:03:00 Logan

This is the first time I travel with Lufthansa. My flight is to Barcelona with a stop in Munich. Actually, my flight is in 7 hours, and I received an hour ago an email stating that my flight from Munich to Barcelona got cancelled. When I contacted Lufthansa, they had no alternative solution or a backup plan. Their solution was to book another flight some other day. I was on the phone and had different websites already opened showing so many flights to Barcelona on that day, but they kept saying that nothing is appearing on their system and that there are no flights ALL day. So in my perspective, in addition to their unprofessionalism, their customers don't matter at all. My hotel booking doesn't matter and neither do any of the activities that I arranged for that trip and already paid for matter. This is THE worst airline I've ever came across and with today's social media, I'm gonna let everyone know about this terrible service, incompetence and unqualification!

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03 March 2015 08:03:00 Guest

Hello, I had on unpleasent event with one of Lufthansa employee on 01 March in Munich at the boarding gate for the 22.00 Flight for Bucharest. I have a kinder trolley and I know the problem Munich airport has it regarding the evevators between the boarding gate and the airplain. Always an employee from Lufthansa has to go with me and open the elevator with a KEY and help me to go to aircraft. This time i knew I cant board between first persons with the baby and kinder trolley because at the gate was just one employee who could not go with me and leave the other passangers do boarding alone. So... I waited calm. After 75% persons were boarded Lufthansa employee invite me to do the boarding because I have a baby and babies must be boarded trough the first persons. I told her that is Ok and I know I have to wait for elevator key but she answered me that today is no elevertor just stairs. I said to my self ...maybe they imporved conditions and lets try. I passed the gate and after the automatic doors and I saw 2 escalators for 2 floo functioning for the passagers but the way to elevator was closed. I left the troley and went back to tell her that is just like i told her...she has to help me with the key and escort me 2 floors down to aircraft. She came very upset to the escalator and told me and point me to use the electric escalator. "Please use the escalator to go to the plain". I told her again I will not use it because is not safe for my baby and me. I had the baby in my arms crying, the troley with to hand bags for my laptop and baby food&diapers&medicine. I told here again - I will not use it. Is not allowed - LOOK at the sign ( on the escalator the squers information signes showed us the baby trolley on red with forbiden). I was very upset already because people passed next to me, the baby was sick and he was cold and she was still insisting to take escalator. The expression that she used was a rasist and not suitable for a lady at her age: "And when you go to shopping what are you doing.. you dont use the escalator?" I said WHAT? she turn back and address herself the next passager passing "Help this lady to go down to aircraft. take trolley!". I was already mad ...baby did not stoped crying, trolley with luggaes in front of me and people passing and looking at me how the Lufthansa employee is making fun of me. I bet if I was German she will not use that tone with me and escort me to elevator. I was understanding at the begining and I wanted to wait for her to finish her job and go with me till aircraft but she was rude and rassist. I am fying monthly with Lufthansa and in Munich airport this elevator always make me problems. Nobody can come and open it when i arive to Munich ( bcs I dont have a handicap person, I have an infant). I always have to claim 2 escalator or 1 with the trolley and baby sometimes helped by others, sometimes not. I am very understanding, I dont think my email will change Munich airport policy but atlest Lufthansa will change procedure and allow me and other mothers to have this service available and to ask an Lufthansa employee to open the elevator for us with trolleys when we check in. Going back to my previos point ....I hope the attitude of Lufthansa employees will change and will not treat me or others based on the passport nationality or accent. I am living in Germany from long time and because I dont speak german with your employees is seams that is a disadvantage. I hope this claim wll have a result! Thank you, Ramona Gurita

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18 January 2015 08:01:00 Guest

Kim : Hello, I was traveling from Munich to Amsterdam on Jan 5th and my laptop (New Apple MacBook Air) was left in the Airport security checkpoint. My travel information and contact information is below. Please let me know if my laptop has been found. Thank you very much. Travel Information: Jan 5, 2015 Terminal 2 MUC 06:40am Lufthansa 2300 (Munich to Amsterdam) Contact: Kimberly Campbell kdcampbell24@gmail.com Your have to send your request to the Lost & Found Office of Munich Aiport, which receives the items left behind at the security control. Send your email to: fundbuero@munich-airport.de

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10 January 2015 12:01:00 Kim

Hello, I was traveling from Munich to Amsterdam on Jan 5th and my laptop (New Apple MacBook Air) was left in the Airport security checkpoint. My travel information and contact information is below. Please let me know if my laptop has been found. Thank you very much. Travel Information: Jan 5, 2015 Terminal 2 MUC 06:40am Lufthansa 2300 (Munich to Amsterdam) Contact: Kimberly Campbell kdcampbell24@gmail.com

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05 January 2015 04:01:00 Guest

Just don't fly this airline. Just don't!

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23 December 2014 12:12:00 Shahla mauch deyhim

I do not get my booking confirmation !!! My réservation code is 74FVEP

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17 December 2014 06:12:00 Albert Stoerhausen

I am in the process of booking tickets to Europe from the West Coast. I travel to Europe at least 4 times a year. Now to my surprise, if I want to reserve a seat for my return flight, I have to dish out another 35$ per leg. In addition to only giving you a quarter or only half of the miles you actually fly, now they rip you off on top of a 1700$ ticket. Shame on you Lufthansa.

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09 November 2014 04:11:00 Terry Jones

On the 1st of November 2014, I travelled fr om Munich to Tokyo's Haneda airport on LH714. I then travelled by train to Sendai when I realised that I had left my reading glasses in their case on the plane. That evening I was able to contact Haneda Airport lost property office who gave me the telephone no of Lufthansa lost property at the airport. It would not be open at that time but would be after 8:30 next day. On Monday the 2nd of November I telephoned the Lufthansa lost property office at Haneda at around 9:30 and explained what had happened. At around 15:30 I was telephoned back to say my reading glasses had been found. I asked if they could be posted to the hotel in Osaka wh ere I was due to check into on the 4th of November. The lost property staff member who had contacted my said they would be sent there by courier. When arrived at my hotel in Osaka at around 21:00 on the 4th of November my reading gasses were waiting for me. Impressive service Lufthansa Haneda airport Thank you

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