Terrible customer service!!!
my daughter is 14 and flying with my sister what documents does she need
Purchased first class, round trip ticket through United Airlines (UAL). Upon checking in for return flight, Silver Airlines charged me $25 "baggage fee." UAL told me one free bag was part of first class ticket. Silver Airlines' return flight ticket did not annotate "pre-checked" status, thus missed flight. I will take a train, a bus or drive myself before ever again flying either UAL or Silver Airlines.
At check-in, a gentleman, Ivan, who greeted us, confirmed I ordered a wheelchair. He said he'd be back in a minute and returned with the wheelchair. He put me in it and he, himself took me to security and to the departure gate. The flight was on-time and uneventful. On the return, flight 127, I ascended the stairs, 8 steps into the aircraft and the stewardess took my hand and took me to my assigned seat. The flight, once again, was on-time and uneventful. The plane landed and naturally, everyone stood up in the aisle. Within a few moments, I observed everyone stepping back out of the aisle. The stewardess came toward me and motioned me to take her hand so that she could personally guide me, to exit the aircraft. As I deplaned, low and behold, my agent, Ivan, was there awaiting with a wheelchair. At almost 87 years of age and previously traveled to the Bahamas close to 20 years now, I have never been treated as nicely as this! Thank you Silver Airways for the most enjoyable travel experience I have ever had!!
So Silver did the smart thing and quieted the bankruptcy by replacing dead weight CEO Sami Teittitnen with a new CEO. They also made an announcement of acquisition of 50 new aircraft. My question is, with their lack of funds , large pilot shortage and their very tarnished reputation, how are they going to acquire the crews to fly these aircraft. The regionals are offering 5 digit pilot signing bonuses and still have recruitment problems. When things are bad, the smart thing to do is announce that everything is perfect and the future looks even brighter, although it may be a lie. Look for Sami to be the new greeter at wallmart and the new CEO to sit in the much reused CEO chair. Google all of the customer complaints and ratings on this airline. If you want to wish Sami good luck, his number is 954 309 8277
Please confirm your source. Guest : Get your money back ASAP!, Silver just filed for bankruptcy protection and they Can now keep your money.
I was a pilot for silver and was privy to the internal workings of the company. They are starved for cash and they are unable to properly maintain aircraft ,fill planes with revenue passengers,and keep a steady flow of new pilot hires. The management constantly circulated false rumors in hopes of keeping the employees satisfied. 3m can only fund this venture which is in the red before they finally run out of money. This has happened and is evident by the depletion of routes and aircraft.Sami is just a good puppet for the money backers and is afraid of being unemployed.QOUTE] Guest : Guest : Just to add I did not post the original comment so there may be other sources of this info Guest : I contacted United and they confirmed that Bankruptcy was being reviewed.. although Silver haven't confirmed when I e-mailed them. Guest : Get your money back ASAP!, Silver just filed for bankruptcy protection and they Can now keep your money. Can you supply the source of this information. I can't find any reference to their filing for bankruptcy protection. Please share URL. Thanks
Get your money back ASAP!, Silver just filed for bankruptcy protection and they Can now keep your money.
Customer service is horrible I would recommend any other flight but these people I lost $1,165.00 b/c I am pregnant and cant travel any where out of the country b/c of zika they put my money in a travel bank but guess what they don't fly out of tn where I live and had my current tickets booked through.
Customer service is a joke . Patreena in Guest Relations has no intelligence to follow up a complaint . Their Tampa office has a guy name Yosvanys who is a nitwit . These are the people they put their to make decisions .
Silver Airways is currently discussing bankruptcy options with its creditors. It has cut its fleet size and eliminated many of its routes. They have three pilot recruiters who are working overtime to fill the vacancies left by all the Captains and First Officers that are quitting on a daily basis. Their pilot training center is very antiquated.They have a high failure rate for new first officers due to their very unorganized training program. Their lack of capital is the main cause of all their poor aircraft maintenance and ground personnel problems. This is why they have such a high turnover rate and have been bought and sold by two investment companies. Their CEO "SAMI" is oblivious to what is happening with the internal workings of the company and is happy every week with his large paycheck. They do not care at all about their employees, and in turn, the employees do not care about their customers. Many flights have been cancelled to due lack of revenue paying passengers. There are many other airlines with flights to the Islands who actually do care about their public image!
I never write reviews so I can genuinely say this is one of the worst, if not the worst airline I have ever encountered.
Do not approach or trust the counter personnel at Marsh Harbor. They either do not know what flights are available or intentionally route you the most expensive way possible. If after you have made the horrible trip you point out the error the counter person and their cohorts made, you will receive no dispensation after the fact. Step away, free internet is available, book your own flight save the $35 fee for chatting with them and find a flight that fits. The folks in Fort Lauderdale (FLL) do have a grasp of what is available and do act as though they are your agent to assist you. The email complaint department was a * of time. Notification of this information release was provided to SilverAir in advance. Bill454
Do not fly them.
Silver Airways SUCKS As of this weekend Silver has canceled all outbound service to cities in Florida from Jacksonville. Therefore if anyone desires to fly out of Jacksonville to TPA, FLL etc on any weekend they will be stranded.A terrible airline that does not care about there customers at all Stay away from Silver and try walking instead
Guest : If this is an inappropriate pitch, please flag for removal. We've been flying to Bahamas for 30 years and often get calls from passengers in the Bahamas to come pick them up short-notice when Silver Airways cancels their flight, often without any explanation. If this happens to you, please partner with a few other passengers, give us a call and we'll come get you. Or avoid flying with them in the first place and charter a private flight with us for up to 9 passengers. 954-359-0320 / www.airflightcharters.com / firstname.lastname@example.org
This is such a pathetic airline.I flew in yesterday from tampa to tallahassee and they lost one of my checkin bags.When i go to the counter and ask them, one of the staff member tells me that the bag never left tampa and hands over a card with a claim number.She assures me that she would give me an update the very next day but so far I haven't received any mail or phone call.Not only was the fligjt experience the worst in my life but their customer service is far more worse.Neverrrrrrrrr flyyyyy with silver
Do not fly with Silver. Do not fly with Silver. Do not fly with Silver. Any moneytime you think you are saving taking them verses a sea plane, boat, car, bus, walk still don't do it!!!!!!!!!!!!
Richard, I had the exact same issue of refusal to refund from this vile airlines. File a complaint with the BBB and DOT, it's amazing how quickly they will respond after ignoring you for months.
This airline is an absolute disgrace. They take your money and then after a series of "delays" " in maintenance " then, " Cancelled". they ignore your requests for a refund. This is like theft, they take your money, don't perform, and they could care less. I have been writing them for over four months requesting a refund for theie failure to provide the service they agreed, but, they have absolutely ignored me. They should be put out of business, however, they are subsidized by the FAA as a regional commuter flight operator.
hi there you should consider SRQ airport for further business, that be perfect to travel in key west or nassau, thanks
The customer service representative in Marsh Harbor, Bahamas was shockingly rude. Silver Airways failed to deliver my bag to Marsh Harbor. It was bad enough that the Airline failed to load my bag on the airplane. But when I when to ask for help from the customer service representative, she was extremely rude. She would not provide any information and she made me feel like the Silver Airways loss of my bag was my fault. I will never fly Silver Airways again simply because of the extremely poor customer service representatives
Used them twice from FT Lauderdale to Key West and they were not reliable. Both times turned into major delays. The delays start out as small but they end up turning in to hours.. and the first time Canceled and had to fly out the next morning.
If this is an inappropriate pitch, please flag for removal. We've been flying to Bahamas for 30 years and often get calls from passengers in the Bahamas to come pick them up short-notice when Silver Airways cancels their flight, often without any explanation. If this happens to you, please partner with a few other passengers, give us a call and we'll come get you. Or avoid flying with them in the first place and charter a private flight with us for up to 9 passengers. 954-359-0320 / www.airflightcharters.com / email@example.com
If you like paying for a flight and then taking the Super Shuttle instead to your destination then this is the airline for you. Flight from TPA - JAX was cancelled, we were placed in a van and driven to JAX. No offer of food or drink and no offer of compensation. According to Silver they have the legal rite to do this. Glad I wasn't going to Key West or Pensacola.
I travelled on silver airways on 6/14/16 i was charged $75 for 3 checked bags, on my return flight on the 6/27/16 with the same bags same weight i was charged $160 what was the reason for the inconsistency. my ticket number is 1697812950459 from FT.lauderdale to tampa.
Our first flight from Ft lauderdale to key west was delayed about an hour with no explanations or updates on the boards. They were boarding multiple flights from the same gate but nobody knew which flight was up for boarding. While on the flight, water constantly poured, not dripped from the ceiling the entire flight on a couple of our rows. The entire plane seemed sketchy at best and I fly a lot on many different planes and airlines. Then, the flight leaving key west to go to Orlando was delayed 2 hours without any notice prior to us checking in. This now causes us to miss our connecting flight out of Orlando. Their explanation for the delay was maintenance (which as I read reviews is very common). Silver has us waiting for the broken plane and booked us on a jet blue flight out of Orlando, assuming the repairs will be done by then. God only knows the condition this plane will be in based upon the last one and all the other reviews.
Thank you! I almost spent $800 to fly to EYW on United/Silver. I knew something was wrong when I couldn't choose my seat on Silver. I called United snd they said Silver assigns the seats. I then went to the Silver website and saw a picture of their 22 planes, I've flown in and out of EYW before and with the short runway there is no way a little prop plane will fly out of there. I called my United Visa office and cancelled my credit card. If they partner with Silver I don't want to fly United ever. Then I read the stories here. Best decision I ever made was not to fly Silver.
Stewart B : Is there anything good to say about this airline. I booked a flight in January and am now concerned after reading the reviews... How did you get on?
I just flew yesterday and they lost my luggage! I went from Fort Lauderdale to Tampa. It was the same plane going to Pensacola but they made us get off because they said they had a flat tire. Of course we were delayed 30 minutes now. Once I arrived to Pensacola and realized my bag was not at pick up I filled out a form and they said they would call me. I have yet to get a call and it's been more than 24 hours! I called myself and the lady told me all I can do is send an email and wait longer. I have my 5 month old with me and this has been awful!! I had her traveling bed and food I made in the luggage and all her clothes etc.
This airline is the worst, DO NOT use them, you will be late and wait and your flight will be cancelled. Very very sad way for a company to do business!!!!!! If you try to fly with this airline you will be VERY SORRY u you did!!!
Infrequent flier, first time on Silver. Long wait while a plane sat in plain sight and they claimed a faulty light was being replaced. Only three people waiting so of course the flight was ultimately canceled an hour and a half after it was supposed to take off. One attendant suggested I drive and get a refund (nutso) but a second set up a re-route with a second leg on another airline and with a precheck at least and some food vouchers.
I have taken Silver Airways 2 times in agony. United did not advise that the companies are NOT connected. Status means nothing and TSA does not exist. I can live with that but when I wanted to check in a bag I was asked to pay $25.00, even so I am 1k with United and booked with United as well. I am now flying through other locations just to not have to use them.
You will NEVER speak to anyone at Silver Airways that will identify themselves as working in customer service, they will lie without exception. Every single time you attempt to contact customer service (Silver Airways removed the direct number to customer service) through ticketing, you will be dumped in a voice mail. You can leave messages until hell freezes over with their customer service and NOBODY from Silver Airways will ever return a call. Continue to file complaints with the DOT and BBB, it is stunning the DOT hasn't grounded this airline's abuses of the flying public.
This is the worst airline ever! DO NOT FLY THEM. Had I read the reviews before I booked my flight, I would have never flown them. I can't believe United even associates themselves with this airline. My luggage was removed from my flight due to weight restrictions and I found out about it after we had already taken off. I was told my luggage would be rerouted and given a customer service number for Fort Lauderdale when I flew out of Key West. Now, as expected, I can't get in touch with anyone. I was also told my luggage would be sitting in an employee lounge until a flight could be found for it. I'm convinced they are running a scam out of the Key West airport, stealing bags and claiming they'll be rerouted. I'm convinced I'll never see my bag or its contents ever again.
"HOURS" OF DELAY~If you have connecting flights forget flying Silver. Would stay far away from this airline. Poorly run and lacking customer service.
Worst experience ever!!! First off they have a small buzzer at the desk for you to check in. There isn't someone waiting there for customers....once the person came out. She was very nonfriendly. She gave me my ticket and that was all. Once I went to the gate to check in.....it was the same person that was at the counter. She told me they were not boarding yet....I am looking at the time like they should be boarding so I sat down. 25 minutes later....the plane was gone. I heard no announcements for boarding a or anything. And so was she. And I was sitting there the whole time!!! I had to by a new ticket with a different airlines. Worst ever! Wasted money. And they were boarding at the time. Pensacola airport by the way. She should be fired!!!
I Have been regular customer of silver airways frequently flying from Dulles Airport to Pkb and the majority of times I experience terrible waiting times of flight delays with no update announcement . The worst part is me and my friends usually get confused with the terrible boarding announcement made by a lady who usually works in the morning. We always have to ask someone else to clarify the announcement. I believe communication is key and passengers need to be informed clearly about their flights.
I hate to fly this airlines especially after this trip to Marsh Harbour, Abaco. The bag charge of $25 is irritating since I am a Mileage Plus Elite member. I was told I could obtain a refund but so far I have not been able to do so. But the real problem was flight 87 to Ft. Lauderdale from Abaco. The ground crew took so long and were so slow I nearly missed my connecting flight 83 to Key West. Customs and TSA were slow and backed up. I made the flight with 3 minutes to spare. Of the 32 people who were booked on this flight only 14 made it aboard. Silver left 18 people behind. Ridiculous.
Horrible Experience!!! This airlines don't participate in the Pre Check TSA. Also my flight supposed to be at 1:50pm thru 3:00pm and this morning I received an email with ny information about the flight but differents hours. You need to make the check in with a computer because is unable to do it with your smartphone.
We've only flown 5 times on Silver. Only 1 flight was on time. The last booked flight for my wife and me was a total disaster. To be specific Flight 127 fr om Key West to Orlando leaving 1:30 pm on Saturday March 12, 2016. We arrived at EYW early. The departure board stated the 7 am plane to MCO was delayed until 5 pm but ours was on schedule. Having past experience we both said "whew". We stood in line for approximately 3/4 of an hour while two couples before us obviously had problems. The line behind us was out the door. One couple was heard saying "How can we be no shows when we were there". Finally we checked our two bags and went through security arriving in the boarding area at approximately 10:30 am. We had a light lunch at noon and looked up at the departure board which said our flight was delayed until 3:30. OK nothing new for this outfit. Then the board read 5:30 pm. As I started up to the boarding desk the departure board turned red for 4 flights, including ours, which now said delayed until 9 pm. OK. I asked the individual at the desk wh ere we went from here. Just wait no other explanation. Will the plane be here at 9 pm? Shoulders were shrugged and the answer was "I don't know". What's the problem? Maintenance issues I was told. At that point I made the decision to drive to Orlando. Our next flight was on Tuesday so I didn't see it being a big deal. I would eat the cost of the flight. I Asked for our bags, received them, and rented a car. We left EYW at 2:30 drove the 300 plus miles and was at our destination in Lake County by 10:30. Too late to enjoy the planned reunion of relatives but still at our destination before Silver airways would have gotten us there. Story not over. Silver Airways zinged us again. When I went to get boarding passes for our United Airlines flight to Newark the following Tuesday I was told we didn't have reservations. Because we didn't take the Silver Airways flight 127 we were "no shows" and therefore all down stream reservations made as part of one itinerary were affected. It took $400 in additional fees to get us back on our flight to Newark. A little research on the Airline shows it owns 22 Saab 340B+ aircraft. The last one of these was manufactured in 1999. Their expected airframe life is 60,000 hours. I would imagine they are rapidly approaching that time, if they haven't already and been recertified. No wonder they are constantly out of service and there are delays and cancellations galore. BTW waiting for our plane to Newark in Orlando I walked over to the Silver Airways gate. One flight cancelled and another delayed. Just another day for this magnificent marginal (excuse me regional) Airline. I will never fly Silver again.
Hello, I've been trying to email GR with Silver Airways for 8 months. I was advised by the airline to send in a copy of medical documentation pertaining to our medical issue and why we had to cancel the flights in advance. Then, we were supposed to receive a credit with the airlines. They will not respond to any of my emails. I've never seen anything like this. The height of unprofessional behavior. Please send over and materials or suggestions of what I should do at this point. I have copies of all the messages, dated in which I've sent. Thank you for your time.
Two planes out of Dulles failed pre-flight checklist in succession. Both times planes boarded and set 45 minutes before passangers informed of failure. Took 6+ hours to travel 145 miles to Morgantown, WV.
Horrible waiting experience EVERY time. I am in fact waiting an extra hour now, and am currently at risk for missing my connection. So annoying and stressful. YOURE ONLY FLYING IN FLORIDA!!! Why is it constantly delayed!!
Absolutely horrible airline. My SO utilizes it frequently to travel between Fort Lauderdale and Tallahassee. The return flights are often on Friday evening which are always significantly late and sometimes cancelled (meaning next day return). What really sucks though is that the status information provided via the internet is false. Planes reported as in the air are in fact not departed. So my timely trip to the airport becomes a multi-hour wait in the cell phone lot. Alternatives to this route monopoly are the round about route of Atlanta. If she would only go that way and then she would be home safe sooner.
NEVER FLY THIS AIRLINE! HORRIBLE EXPERIENCE! The I have been living in Tallahassee as a student for 4 years now and have been taking many flights into and out of Ft. Lauderdale to visit family over these past 4 years. Tonight was the first time I used Silver airways for my travel plans and it will definitely will be my last. I have never experienced a more humiliating and unprofessional travel experience in my life. I arrived for my 7:37pm departure flight around 7 and checked in. I previously tried to check in online but their useless website would not accept my confirmation number. I proceeded to go through security without any problems and I arrived at my gate and waited with the rest of the passengers for the flight to board. While I was waiting to board the gate employee called me over to inform me that if the flight was too full they would have to remove me and reschedule my flight for a different time. I then asked why I would be removed if I am already at the gate with my paid for assigned seat printed on my boarding pass. He said it was because I checked in too late, but I then proved I was not late because I was at the gate standing in front of him before anyone has boarded. He proceeded to begin the normal boarding process where I got in line with the rest of the passengers. I boarded the plane, gave my bag to the employees on the runway to stow under the plane and went to my seat. I got all settled in and just as the plane was about to start the departure process, my name was called over the loud speaker to go to the front of the aircraft. I was then directed to the rudest human being I ever met who told me that there was no room for me on the flight and that I had to be removed from the flight. I tried to stick up for myself claiming I had already bought the ticket with the assigned seat and was already seated comfortably. It made no sense that there was no room for me on the flight especially since I was at the gate before boarding time. His only response was threatening to call law enforcement if I did not tell him which suitcase was mine so that they could escort me off the flight. That being said, I had to go back into the plane, gather my phone, headphones, sweater, and backpack that were already stowed and prepared for departure and exit the aircraft. Along the way, there were various passengers in agreement with me and one even called his attorney. This is the most inconsiderate company I have ever been associated with. None of the workers would give me their last names or badge numbers and their attitudes were extremely unprofessional and rude. After being publicly humiliated, I had to deal with the gate employee yet again who is one of the most fake, rude, and careless humans I have ever met. He found another flight leaving out of Orlando at 10am. He printed out the ticket, almost gave it to me, then ripped it in half because he claimed the flight was full. Then, he put me on a flight for the same time the next day- 7:37pm Friday night which totally wrecked my travel plans. He was extremely disrespectful slamming things at his desk and saying "do you want me to book this alternative flight or not? I want to go home"..Well so did I want to go home but I was just kicked off a flight that I paid for way in advance. It made no sense that the flight flew to Ft. Lauderdale with an empty seat, The employees I dealt with at Tallahassee Silver airways are the most heartless people Ive ever had the dishonor to come across. My travel plans were needlessly ruined by this incompetent airline and I wish I had read the reviews before I booked with them. I have emailed guest services about this issue which was a total * of time because I only received a generic email back and they really could care less. PLEASE USE ANY OTHER MEANS OF TRANSPORTATION BEFORE BOOKING WITH THIS AIRLINE!
Completely agree with all of the statements here. We've been trying to get a refund since the beginning of November (4 months), and have made no progress. For those having similar problems, here's the address to file a complaint with the US Department of Transportation Aviation Consumer Protection division: www.transportation.gov/airconsumer/file-...
As past employee of Silver I will tell you all to please write to the FAA and CEO of this company to get them shut down . As a flight attendant for them I was always concerned how well their planes were not taken care of . Many a take off I would say a silent prayer . The pilots and flight attendants are all over worked and the sad part is that our lifes are in their hands . I have heard that United their code share company wants nothing to do with them .
This is my second experience of Silver Airways, and it is a repeat of the first. Delayed flights (first time five hours, today three-and--half and counting), gate crew seems in the * . Flying Silver is tortuous! I cannot believe that United codeshares with this operation! I will not fly Silver again.
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This airline should be grounded by the FAA! The worst flying experience I've ever had in 40 years of flying. Cancelled my flight without warning one employee said weather (clear skies from Pensacola to Orlando) and second said mechanical - lies. Airline wouldn't offer any help with another flight or help with an alternative airline (Silver said: there is nothing we can do to help you, good bye) The customer service should be a crime by how poorly they treat customers: rude, disrespectful, offer no help from the mess they created. There is NO phone number for their customer service. There is a clear reason, they have no intention of offering any customer service