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Spirit Airlines Discussion

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14 April 2021 04:04:00 RickF

Can anyone advise me what happens if your Spirit Credit Card is cancelled and you already have a flight booked? In my case, we had two cards and one was cancelled. We had flight reservations made using that card using points. Are we going to be able to get our boarding pass using our other spirit credit card or some other means?

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06 November 2017 05:11:00 nicky

At Myrtle Beach Airport or Fort Lauderdale airport we have always had good services - flights on time so far - and people are very helpful when we fly from Miami to Paris we have to go from Miami to Fort Lauderdale and catch the evening flight and we get there and we are very tired, but when we arrive we always find the friendly staff which are in most cases very helpful and further more the prices are so affordable that we do not mind to have to take along just one bag to save on the ticket price but also we help on saving fuel which is good for the environment . Right now I am kind of upset with Spirit because when you have a $9 Fare membership there is no way of knowing when it expires, when you follow their answers it says do not worry we will not let it expires we will take it out from your bank account. Well that is nice but we use to know when the membership would expires and then it was easier to deal with this issue. Maybe I am not looking at the right place but I spend so much time on their site this evening that I am loosing it. Anyway I am still happy with their services and WE should fly with them pretty soon again.

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24 February 2017 05:02:00 Guest

I have been trying to book a one-way ticket from Tampa to Cleveland at the end of April. Nothing available??? Is this route being discontinued or have flights just not posted yet?

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06 January 2017 09:01:00 Guest

I started with Spirit on their first flight out of Atlantic City...They were silly workers in the beginning that are now nasty people! They are the ones who started this pay for seats, pay for carry on, pay for speaking to a real person, even water to take an aspirin. ...However, the absolute worst was when I boarded a plane in Orlando and sat for about 1 1/2 hrs on the tarmac and they said, oh, we have to make a "pit" stop in FT LAUERDALE. Now if know anything about Florida...Orlando and Ft Lauderdale are not in any way near each other! n fact. it is going south when NJ is North! We were headed for Atlantic City originally. While we are flying to FLL to pick up some "stranded" passengers..they asked for 12 people to give up their seats..would get a free flight, a hotel, dinner and breakfast and the first flight out the next day. After awhile they needed 2 more...this girl and myself finally gave up our seats., gave us 2 vouchers, one for dinner and one for breakfast each....that was the beginning of a nightmare...First..we waited almost 2 hrs for a van to take us to a hotel..as we were approaching the area of the hotel...it was getting very scary...bad area, etc. When we pulled into the parking area..I noticed a van with all the doors open and about 4 guys sitting there..1 police car in the area. .Got into the so-called lobby which had a long table like desk with one employee...I said to her. gee..the other passengers were going to a Marriott...and she says, "AND THEY SENT YOU HERE??" Before even going to the room., the girl and I went thru the parking lot to the "restaurant." CLOSED... Back to hotel, she went to her room....I found mine .which was pretty far away from hers, other side completely. Walked into room....almost got sick to my stomach...The carpet was actually PAINTED BLACK!....WALL PAINT PEELING OFF THE WALLS AND CEILING..No soap, towel, etc. Then the worst part.....you could actually hear.....they were filming PORNO in the room adjoining mine! Lots of action opening and closing the door to that room every 15 mins....all night long...I put a chair under the door knob,,,peeked out the doors peep hole and I could see some shady looking men hanging out, a coke machine right there...I was SCARED to death to say the least! I called my husband who was in another state and said, I don't think I will make it out of here. I was afraid to even leave the room...I sat in a chair...would NOT sit on the disgusting dirty bedspread.....Next morning met the other girl and went next door for breakfast...We had NO luggage since it was on the airplane....we has breakfast, give the server the vouchers...she says, "oh, we don't take that....I said, Spirit gave it to us for this place...she continued...we don't take it...We then took a service to the airport...I had not intention of complaining about this in the Ft Lauderdale airport...when I got to Atlantic City at their desk...girl was nasty...said call the main office. Which I did...several times...bottom line was the nasty employee said, "so, what are you looking for a free ticket?" Huh...I said, I wouldn't put a dog on your flights...they could care less of the raunchy hotel they put you up in....they should check the places out before doing that. Actually, the airline is worse now than ever...they were recently rated the worse for customer service.. Flight might start off cheap...but by the time they add up..pay for seat, pay for carryon, pay at Kisock for boarding pass...and God Forbid you don't do all of this ahead online!! I have other stories but this was the last one and the final flight for Spirit... and certainly a RED ROOF INN!!!

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02 October 2016 06:10:00 Guest

Our return trip home was supposed to be a 3:00 pm flight from Motego Bay Jamaica to Fort Lauderdale, Florida with about a three-hour layover and then a flight from Fort Lauderdale to Detroit. Our flight out of Montego Bay was called to board but then they asked everyone to wait because one of the bathrooms was not working. We were told the plane COULD NOT fly with only one working bathroom. For the next two hours we were repeatedly told the bathroom would be fixed in a few more minutes. Eventually we were told they were going to start boarding but the bathroom had not been fixed. There would be one working toilet on the plane. So saying we could not fly that way was not true. We took off two and a half hours late and after going through customs we had missed our connecting flight to Detroit. I was directed to a line at the Spirit counter made up completely of people who needed to be rebooked because they had missed their connectors as well. There were about seventy people in front of us and for the next hour and a half we stood in line as one person at the counter worked this line while all of the others handled people arriving for their flights. By the time my wife and I were able to talk to a someone at the counter it was 10:00 pm. We were rebooked on a 7:04 flight to Orlando with a one-hour layover and a flight from Orlando to Detroit. The next day we boarded our flight to Orlando, they announced the cabin door was shut and told us to turn off our cell phones. A couple of minutes later the captain announced that the ground crew spotted a potential bird strike on the airplane and we had to have it checked out. We waited for an hour while the ďbird strikeĒ was checked. During this hour at two different times the cabin door was opened and a total of about fifteen additional passengers got on the plane. It seems likely that what really happened was the plane was held to wait for connecting passengers from other late flights. We took off an hour late and when we landed as we taxied in to our gate we watched our connecting flight to DTW pull away from the next gate over. It was now 9:00 am the day after we started our trip home. We got off the plane and walked up to the Spirit gate agent at the gate our connector had just left. We were told we could be rebooked on a 6:45 pm flight to Detroit. I asked him if there was anything else to Detroit before then and he said no. I said there is nothing to Atlanta or Chicago and from there to Detroit? He said no again. We booked the 6:45 flight but a few minutes later found reasonably priced flights to Detroit leaving at 11:00 am on American. We cancelled the Spirit flights and requested a refund on the remainder of the tickets. Several days later I received a credit on my Amex of $80.00 per ticket. We missed one connector because this airline couldnít fly with one bathroom not working but then eventually, when it was too late for us and most of the other passengers on the plane, they could. We missed a second connector because of a ďbird strikeĒ that allowed about fifteen late arriving passengers get on the plane and was then cleared. Also we werenít supposed to mind hanging out in the airport for ten hours on day two of our trip home. We have vowed to never fly this shady airline again.

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30 May 2016 10:05:00 Guest

I will be traveling with a back pack and a small roller bag, should I be paying for the roller bag, or will I be able to sneak it in without having it pay $100 at the gate?

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30 May 2016 03:05:00 Guest

We fly them. We haven't been disappointed yet. If you don't like their rules I suggest you just fly another airlines and pay the fees in their ticket prices. Round trip for two from myrtle beach to Philadelphia for under $100 total for two people. Vs $400-500..

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17 May 2016 08:05:00 beachsteve

TAKE SPIRIT TO SMALL CLAIMS COURT IF YOU HAVE AN UNRESOLVED GRIEVANCE.............Spirit is cheap, that's about the only good thing i can say about them. MY STORY.........I was denied check-in for an international flight at the counter in FLL last October because I was 7 minutes late........ this despite the fact I was in their check-in line snaking outside the building for over 45 minutes. Obviously I suffered a loss of my ticket $ and prepaid hotels, mileage, etc. I wrote a certified return receipt letter stating my case to Customer Service HAHA at Spirit and got absolutely no response. So I decided to bring suit in small claims court in my home county in Florida. It cost me filing fees to initiate this suit, but what the heck, I was still mad this spring. I also added the value of the air miles they never credited in my frequent flyer account as well. All told about $1500 plus fees of $300. The day before the scheduled court appearance I got a call from someone at spirit and they offered to give me my missing miles, but when I inquired about expenses they said no..... because I was late. I didn't accept. I appeared in small claims court on the appointed day and secured a default judgment against Spirit because they didn't bother to show up. The total was just shy of $1800. To my shock and amazement within a month I received full payment from Spirit. My advice, SUE THEM.

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04 May 2016 01:05:00 Guest

How do I use a free round trip voucher?

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06 April 2016 12:04:00 Guest

Guest : Mr. Spirit : Hello. Does anyone know how to contact a human customer service representative for this airline? or at least an email in which someone will actually respond? i called their non toll free service number, and there was no option to speak with an agent. one time i forwarded to an agent, seemingly randomly, but i have no idea how, so i know it can be done. but i have not been able to contact an agent since after many tries. ben.baldanza@spirit.com Ben is gone as of January 2016 as CEO - new CEO is Robert Fornaro

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05 April 2016 11:04:00 Guest

flights cancelled, lost one nights reservation dollars at hotel, return flight delayed 5 hours and broken wheel on my luggage - just one trip with Spirit - I wrote a letter, it took them close to a month to get back to me - of course, not reimbursing anything for luggage damage (because I left airport and didn't report it - duh we got in after midnight since we were delayed 5 hours), told me I had 3 $50 vouchers already attached to my reservation for each of us (husband and me) but needed to book in the next 10 days or they would expire. I have been trying to book since I got them and it won't take my voucher numbers. Called to book on line, but they want to charge an extra $50 fee to use an agent to book!!! Using the same voucher numbers that on line won't take!!! No reply yet from them on the reimbursement for the hotel room that we had to pay for even though we coudln't get to our destination because they cancelled the flight! My one letter has gone to 3 departments and I haven't had one ounce of satisfaction.

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23 March 2016 09:03:00 Guest

ZERO stars!!! I am not one who usually complains in a review but I have been flying a really long time & this is BAR NONE the WORST experience that I've EVER had with an airline. I got my tickets as part of a package & didn't even know I was flying with Spirit until I got my confirmation. When I went to check/change my seat is when I found out about their "bare fare." Which is a total ripoff because they make you pay for EVERYTHING; so what's the point?! If you want to choose your seat, you have to pay for it. To check a bag is $40 (if done online), $60 (at checkin) & $100 (if at the gate). It's $45 for a carry on! They allow one bag 16" x 14" x 12". My bag was breaking my shoulder because I had to stuff everything into it. The seats looked like they were made from aluminum foil. The trays were 1/3 of the size of a normal tray. The way the seats are designed the 16 x 14" x 12" in bag didn't even fit under the seat! I asked for a cup of water & was told "we sell bottled water, but I can give you a cup of ice." They sell bottled water for $3!!! What is this slavery times?! Really?! Water?!! They were late getting to Jamaica which made us late for meeting up with out party. Coming home we were scheduled to land in Ft. Lauderdale @2:59 & our connecting flight to New York was boarding @3:24. In that time frame we had to deplane, get our bags, go through customs, recheck our bags & go through TSA again. We didn't land in Ft. Lauderdale until 3:25; forcing us to run like maniacs & beg people to let us to the front of the lines. Most airlines that I've seen in the past would find out if your plane was about to board & expedite you to the front of the line(s). Not Spirit. We just made the plane because there were so many people in the same boat that they held it. We were Scheduled to land at, like, 6:30-7. We didn't land until 8:05; causing us to miss our ride & have to wait for the person to come back. It was the nightmare that wouldn't end!!!! After I got home I found they had searched my bag & forgot to put the TSA lock back on my bag! All in all this was the most expensive "bare fare" that I've EVER experienced. Please don't be fooled. At the end of the day you might save $20-$30 with them. They said the other airlines build those extra prices into their fares.Even if that is the case, go with another airline & save yourself all the drama! But nobody's all bad; right? The staff was nice....STILL NOT WORTH IT!!! Run. Run screaming into the night, lol.

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16 February 2016 12:02:00 Guest

an old man sitting next to me asked for a small cup of water so that he could take his medications, and the flight attendant refused to give it to him. and after many people sitting around him tried to get her to reconsider since he needed to take them asap, she told him she would give him ice and hell have to wait for it to melt in order to swallow his pills... need I say more.

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10 February 2016 03:02:00 Guest

Flight 310 on January 30, from lax to Ft. Lauder. was cancel for 12 hours. Customer service did not reply. For regular bag which normal for another air company Spirit charge $ 55.00. Never will use this co again.

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16 January 2016 10:01:00 W don

Don't be fooled!!! We were boned $375 in baggage fees round trip. Bags were over by 4lbs. No grey area. Other airlines allocate 50 lbs a bag- not spirit. So in the end after adding in all the miscellaneous fees you end up with high priced jitney service. There are much better options out there with great customer service. May be a great airline for the business traveler but not for the family traveler

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19 November 2015 10:11:00 Guest

Hated it. even *less* leg room than most. If you are going to charge me $28 for a bag, then get the bag out of the plane and into the baggage area in *less* than 90 minutes after landing. If you are going to charge me $28 for a bag, then don't make me wait in line for 40 minutes just to *give* you the stupid bag (@ 6AM).

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20 October 2015 10:10:00 Guest

I had two delayed flights with Spirit last week (4 and 8 hours each). In both cases, the counter agent said we would all get $50 vouchers (for both flights). The counter agents did not provide certificate numbers, etc. Does anyone know how to obtain the flight vouchers? I've tried all of the phone numbers and options but none work. I'm sure Spirit does this to avoid giving away vouchers. Maybe it isn't even worth it.

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08 September 2015 05:09:00 Disgusted

STILL trying to go home on a Memorial Day flight as we speak. Flight set to leave at 1 pm here it is 8 pm they boarded is made us wait on a sweltering plane for an hour then de boarded us and said the tire needed repaired. The employees at the terminal were * ignorant and pathetic, no empathy for any passengers trying to catch another leg and offered up a pathetic 14$ voucher for our "troubles". The only professionals are the pilots and stewardess who are also sitting and also pissed off equally as everyone else. We're in Los Angeles one of the biggest hubs in the U.S. And no one even cares about this airline. do not * your time or money with this airline

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21 August 2015 12:08:00 Never Again

Due to the fact that I bought a travel package the airfare was included and as such i was stuck with the carrier that they had a deal with. Upon receipt of my confirmation i realized that i would be traveling with Spirit. After reading the information and making a few long calls to customer service (if you want to call it that) i realized that after all the fees for bags, agent, etc i would have been much better off flying with my airline of choice...American Airlines. I must say if Spirit believes that this business model will work then they are mistaken...its a one time experience and I am sure there return patronage is in the single digits percentage. The bright spot in all of this...is that after my experience i have a better appreciation for AA...at least you know what you are going to get and not have to deal with rude, money centered, ungrateful individuals. Like they all say...."We have many many choices when we fly"....and as the paying customer i will choose any other airline than this ridiculous, sneaky and thieving company called Spirit Airlines...

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19 August 2015 09:08:00 Guest

They are the worst l came to Puerto Rico for 3 days on Monday l got a call by spirit saying our flight is cancelled due to bird strike and we got to stay here until Friday so that means we have to pay for food, hotel, etc and spirit helping with anything l will Never Fly With Spirit Again

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13 August 2015 12:08:00 Guest

They charge for everything......Luggage $52....40 pounds only.....carry-on luggage $50 ......boarding pass $9.....Carry-on luggage at the gate $100 To look for seat assignment yourself $10 otherwise between family members you get random seat assignments by computer. I call this highway rubbery.

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10 August 2015 10:08:00 Tom Bucy

Absolutely the worst airline in the USA. Dreadful. Have to be nuts to fly on it. Rating....minus 10.

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16 June 2015 11:06:00 Guest

I'd rate this poor airline a 0 if I could.

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16 June 2015 11:06:00 Guest

worst experience ever, NEVER AGAIN! If anything, they owe me money

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16 June 2015 11:06:00 Guest

If you want to get screwed over, raped for your money and treated like * , book with Spirit Airlines. They will * your time, not tell you why your flight was cancelled and then toss you aside for 10 hours before sending you off. You'll get another flight out with a more reliable airline like American Airlines or United but you'll have to pay to check in your luggage because SPIRIT didn't transfer over your information, so you basically get to pay 50 bucks to check your bag in for a flight that NEVER happened and then you'll get to pay again, because Spirit failed to do their job properly. If you call customer service, they will mute you as you tell them your situation and they will insincerely apologize and say they care about you, then they will just offer you a $50 voucher to fly again with their piece of * airline, so you can experience the head ache of dealing with them ALL OVER AGAIN!

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20 April 2015 06:04:00 Guest

VERY DIFFICULT TO TALK WITH A HUMAN BEING BUT ONCE YOUR ABLE TO GET IN TOUCH WITH THEM, AT LEAST THE AGENT THAT TOOK CARME OF ME WAS VERY EDUCATED AND NICE.

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20 April 2015 02:04:00 Guest

donotuseSpiritAlrlines : To whom it may concern, On Saturday, March 8 I contacted Spirit Customer Service to change a Flight that was previously booked. The reason for the change was due to my Mother having a physical health issue that impaired her ability to walk. The original flight was booked a week ago to Florida and my Motherís vacation was scheduled to March 17. Due to severe pain in my Motherís leg and back, her vacation was abruptly changed since she had required a Flight for immediate return to Chicago. Youíre probably wondering why my Mother didnít choose to go to a Hospital in Florida or be seen by a Doctor in Florida. My Mother is elderly and the type of person that doesnít feel comfortable dealing with strange Doctors or Healthcare Providers. While speaking with your Spirit Representative, I had my Mother on conference and provided details about my Motherís EMERGENCY situation. I expressed the need for Wheelchair assistance due to my Motherís immobility. During the Flight/Ticket booking phase, your Spirit Rep informed me the charge was $268, I was also on the Spirit Website with a confirmed ticket price of $253. The Spirit Rep advised me the price is the price for $268 including a baggage check fee. I explained to the Rep the fee of $253 which included the baggage check fee. The Spirit Rep placed me on hold and then came back to advise there will be a ďOne-time courtesyĒ adjustment. Due to nature of my call, reason for changing flight information and after dealing with your Rep; it got me thinking. Your Airlines doesnít seem to take into consideration EMERGENCY situations where oneís health is a factor for changing a flight. I called your Airlines for assistance but after speaking to your Rep and had I known, I would have never wasted my time calling Spirit to reschedule and just done it online without the hassle. This simply goes to show that your Airlines donít have any consideration about a personís extenuating circumstances and seems more Money hungry. I will never book a flight with Spirit Airlines ever again and tell all of my Friends, Family and business associates never to consider using your Airlines for their travelling purposes either. I am extremely disgusted with the way your company handled this situation. Granted your Spirit Rep started to consider my Motherís needs after we expressed the urgency for Flight change and accommodations needed. If I would have never mentioned the price from the internet your Airlines we would have been overcharged for the flight. Seems to me that your Airlines does this to many customers when flight changes are needed but until a person like myself references the price your Airlines provide via Spirit Airlines vs. Spirit Rep things change. I shake my head at your company with disgust, I will be contacting the Rip-off Report and will definitely blog about this experience on social media. I hate it when a company overcharges for services, especially for people that donít know any better. Buyer beware, I think not itís more of Buyer will be aware after I inform others. Especially after all the talk of Airline issues in the news with the bigger companies, I would hLave thought your Airlines would be on the up and up. Disgusted So during this EMERGENCY with your dear Mother - you're haggling over $13.00? You bought tickets on Spirit airlines probably because they were the most affordable. If you want better terms and perks, fly on a more expensive airline and and upgraded seat that could offer your suffering Mother better legroom since she can't walk. Quit whining.

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10 April 2015 12:04:00 D McLellan

This company is only about money and has no idea of what customer service is. I booked a roundtrip flight with checked bags, one going each way. First confirmation email stated I only had one checked bag confirmed. The second confirmation email said I had one checked and one carry on. I didn't catch the mistake until I went to do the online check in. Called customer service to get it switched to checked. First agent, could not speak understandable English and I had to keep having him repeat himself. In short, if I wanted to switch the bag, it would cost me an additional $10. This is despite the fact that it is more expensive to bing a carry on aboard than check a bag. I requested a supervisor to get this resolved. Once again the supervisor spoke extremely poor English and I couldn't understand her either. She told me the same thing, pay the $10 extra and we will switch it. Now being upset and tired of dealing with people that can't speak fluent English, I requested her manager. Finally, after dealing with the previous two whom I could not understand, I got Brian who spoke very good English. Different person, same result. Pay the $10. This was the worst customer service I have had in my life. They chose to keep the $10 instead of generating good will and making a customer happy. All over $10!!!!! Call me old school, but I always try to make sure my customers are happy. Sad day if this is the type of company being developed and promoted. Will never see my $10 in there gold fleece lined pockets.

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23 March 2015 08:03:00 Guest101

Guest : Yes there is an excuse... when you book through a travel agent that uses Spirit and you have never flown this airline!!! Guest : Spirit Airline is by far the worst airline i ever flew on in my life!!! i recently booked a flight with them from La Guardia airport in New York connecting to Fort Lauderdale Florida to Cancun Mexico. Not only did they charge for each piece of luggage, they charged for any carry on items, as well as any beverages including water on the plane. The plane seats didnt even recline and it was the most uncomfortable flight. Going there wasnt as bad of a nightmare as coming back though! Once our trip was done and we were ready to go back home, we arrived at the mexican airport only to find out that our flight back was delayed due to a bird strike! We talked to customer service at the airport and the woman basically said flight is delayed and either we take the delayed flight to Fort Lauderdale Florida and then we are on our own, or we take the next flight out which is on Sept 5th, mind you thats two weeks away! all the passengers were outraged! None of the spirit airline representatives were sympathetic at all, not even an apology, they acted like we were inconveniencing them because we needed answers and resolutions.we had no choice but to wait and take the delayed flight to Fort Lauderdale Florida that day, yet another uncomfortable long flight home, you would think that they would serve us complimentary drinks, at least water or coffee, for the inconvenience, but NOOOO still trying to suck every dollar from our pockets! Once we arrived in Fort Lauderdale Florida, we had no clue as of what was going on, no up to date details, none of the flight attendents were being helpful at all. It was very frustrating, all we wanted to know was if our connecting flight was waiting for us to go back home to New York, but no information was delayed to us at all, until we got off the plane to more mayhem in the airport!! after waiting on a long line of craziness we finally spoke to a spirit airlines representative and she told us the next fight to NY is still September 5th, any closer flights to New Jersey / New York, all leave on later days. That did not solve anything, we all had work and our family to attend to and we needed to get home asap! the only flight available was to Myrtle Beach South Carolina, which now meant we would have to rent a car to drive a 10 hour drive back home. So unfortunately we had no choice but to take that option and waiting till the following morning, sleeping on the floors of an airport, because Spirit Airlines wouldnt even compensate us for taxi or hotel accommodations. We finally took yet another uncomfortable flight out to South Carolina and had to rent a vehicle to drive home. It was a nightmare of a trip!!! On top of everything Spirit Airlines did not accommodate us at all or compensate us for the inconvience at all. I understand things happen, but not one apology, and not even food vouchers. We had to alter and change our schedules for work and took money from our pockets that we did not plan on using, I WILL NEVER FLY ON SPIRIT AIRLINES EVER AGAIN AND I WOULD STRONGLY RECOMMEND THAT NO ONE DOES!!!!!!!! YOU GET WHAT YOU PAY FOR BUYING A CHEAP FLIGHT, IT ACTUALLY EVENS OUT WHEN YOU THINK ABOUT ALL THE FEES THEY CHARGE WITH BAGS AND EVERYTHING! YOUR BETTER OFF FLYING UNITED, AMERICAN, DELTA, JETBLUE, ETC. THANKS FOR RUINING MY VACATION SPIRIT AIRLINES!! Oh my, you didn't know there are charges for bags and drinks? Really doesn't takes a rocket scientist to know that. Hello! Their logo is the "No Frills airlines"! Your own fault that you didn't research before hand.

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12 March 2015 04:03:00 donotuseSpiritAlrlines

To whom it may concern, On Saturday, March 8 I contacted Spirit Customer Service to change a Flight that was previously booked. The reason for the change was due to my Mother having a physical health issue that impaired her ability to walk. The original flight was booked a week ago to Florida and my Motherís vacation was scheduled to March 17. Due to severe pain in my Motherís leg and back, her vacation was abruptly changed since she had required a Flight for immediate return to Chicago. Youíre probably wondering why my Mother didnít choose to go to a Hospital in Florida or be seen by a Doctor in Florida. My Mother is elderly and the type of person that doesnít feel comfortable dealing with strange Doctors or Healthcare Providers. While speaking with your Spirit Representative, I had my Mother on conference and provided details about my Motherís EMERGENCY situation. I expressed the need for Wheelchair assistance due to my Motherís immobility. During the Flight/Ticket booking phase, your Spirit Rep informed me the charge was $268, I was also on the Spirit Website with a confirmed ticket price of $253. The Spirit Rep advised me the price is the price for $268 including a baggage check fee. I explained to the Rep the fee of $253 which included the baggage check fee. The Spirit Rep placed me on hold and then came back to advise there will be a ďOne-time courtesyĒ adjustment. Due to nature of my call, reason for changing flight information and after dealing with your Rep; it got me thinking. Your Airlines doesnít seem to take into consideration EMERGENCY situations where oneís health is a factor for changing a flight. I called your Airlines for assistance but after speaking to your Rep and had I known, I would have never wasted my time calling Spirit to reschedule and just done it online without the hassle. This simply goes to show that your Airlines donít have any consideration about a personís extenuating circumstances and seems more Money hungry. I will never book a flight with Spirit Airlines ever again and tell all of my Friends, Family and business associates never to consider using your Airlines for their travelling purposes either. I am extremely disgusted with the way your company handled this situation. Granted your Spirit Rep started to consider my Motherís needs after we expressed the urgency for Flight change and accommodations needed. If I would have never mentioned the price from the internet your Airlines we would have been overcharged for the flight. Seems to me that your Airlines does this to many customers when flight changes are needed but until a person like myself references the price your Airlines provide via Spirit Airlines vs. Spirit Rep things change. I shake my head at your company with disgust, I will be contacting the Rip-off Report and will definitely blog about this experience on social media. I hate it when a company overcharges for services, especially for people that donít know any better. Buyer beware, I think not itís more of Buyer will be aware after I inform others. Especially after all the talk of Airline issues in the news with the bigger companies, I would have thought your Airlines would be on the up and up. Disgusted

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25 February 2015 05:02:00 Guest

Terrible, Terrible, Terrible, rude, unprofessional, unhelpful, disgusting, shady, hidden fees. Doesn't fly from April 15 to Nov 1. These are the words that come to mind. I will never use this airline again. The airline tickets are cheap and seem like a great deal but they are shady! I paid $220 for round trip flight to Orlando from Boston. I thought I could bring a carry on but could only bring a 1 square foot bag(smaller than back pack. I ended up paying $72 for that and get this, $17.95 for a customer service fee for asking a few questions to a person that I could not understand, sorry but I could not understand her 1 bit. I didn't get anywhere and ended up making the changes on line but still am not sure if its all set. I should have booked Jet Blue and the other for the same amount minus the run around

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25 February 2015 05:02:00 EX-Spirit Customer

The worst experience ever. I thought I was doing something fun giving my wife and sister in law a trip to Florida to visit their brother as a Christmas gift. They were to fly out March 26th for 4 days. We had a medical emergency and had to change the flight dates. We didn't buy any insurance seeing the tickets were about $220 each, I thought this was a great deal. We did expect to pay a rescheduling fee...but the service they provided is embarrassing, I am still waiting to hear back from an email that I sent requesting info for 4 days now. This is a last resort, emergency only airline. Bad enough they only fly a few months out of the year. We are still unsure if these tickets will work out, they ended up rescheduling Nov 12th, when they resume flying again. They stop flying April 15th. By the time we paid a customer service fee of $17.95 just to speak to someone, it's free if you go through email but I tried that route. Then the cost to rebook was $96, bag fee was $72 per ticket, $36 each way...I was a MORRON, IDIOT, what was I thinking!

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18 February 2015 09:02:00 Yary rivera

Spirit Airlines Ė BUYER BEWARE!! Let me tell you about my trip via Spirit Airlines. I purchased my ticket and my sonís via Orbitz.com and thought to myself that $270 for a round trip wasnít that bad with a week notice even though it wasnít a direct flight as there was a layover in Ft. Lauderdale. Little did I know that when I was to check in with Spirit Airlines they would charge me the price of another ticket just to take our clothes with us. When we got there to heck in I was informed that each of our suitcases (one for myself and one for my son) was going to cost $50.00 whether it be carry on or checked in and another 50 dollars for my laptop bag. That what they consider to be a free bag was in fact my purse and my sonís small back pack. Anything in addition to that would have to be purchased and if I waited to do so at the gate it would then be $100 per bag instead of the $50 fee. I explained to them that I was not aware of this and they replied that there was nothing they could do and that I should step aside while I figured it out. I asked if it was less expensive to purchase this via the internet to which they replied that I was supposed to do so 24hrs in advance and that it was now too late. So in order to get on the plane with clothes for our vacation I had to spend an additional $168 fr om our vacation money and another $100 to return with our clothes. Granted I was able to pull it off but what happens to people with no means to do so?? How does this airline consider it just to charge a person the cost of another ticket just to take clothes with them on their vacation??? How do they get away with this? On top of that they warn you again, rudely might I add, when you take your next flight and they even charge you for a drink or snack!!! What are we coming to??? MAKE SURE YOU ARE AWARE OF THESE FEES BEFORE YOU PURCHASE ANY TICKETS FROM THIS AIRLINE!!!!!!!! I feel bad for those people with very lim ited means trying to take a vacation with their family. As a single mother, I know how hard it is to scrape up enough money to go see my family and I consider this is just an abuse. BEWARE!!!!! The entire trip came out to $804.16 for 2 people for a flight from Orlando to Puerto Rico. Something I have never paid with any other airline and that is with no snacks or anything to watch even. SAD!!! This airline gets an F for failure and in my opinion is only about making money. They do not care about you as a customer at all so I donít see myself trusting them with my life ever again.

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18 January 2015 04:01:00 Guest

THEY TREAT PEOPLE WORSE THAN ANIMALS..I HOPE THEY BANKRUPT SOON AND ALL THE DIRTY UNEDUCATED EMPLOYEES OF SPIRIT LOOSE THEIR JOB SO THEY CAN FINALLY LEARN HOW TO TREAT PEOPLE

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20 December 2014 04:12:00 Guest

Their logo is total bs. They took our money like nobody's business. They charge $25-100 for carry-on and for other things. The flight wasn't even comfortable and they don't offer free water or snacks; definitely not worth the $180 for 2 suitcases at check-in and then again at our layover. The seats are terrible and you can't push them back, making it uncomfortable to sit and fall asleep.

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25 November 2014 09:11:00 Guest

Guest : Spirit Airline is by far the worst airline i ever flew on in my life!!! i recently booked a flight with them from La Guardia airport in New York connecting to Fort Lauderdale Florida to Cancun Mexico. Not only did they charge for each piece of luggage, they charged for any carry on items, as well as any beverages including water on the plane. The plane seats didnt even recline and it was the most uncomfortable flight. Going there wasnt as bad of a nightmare as coming back though! Once our trip was done and we were ready to go back home, we arrived at the mexican airport only to find out that our flight back was delayed due to a bird strike! We talked to customer service at the airport and the woman basically said flight is delayed and either we take the delayed flight to Fort Lauderdale Florida and then we are on our own, or we take the next flight out which is on Sept 5th, mind you thats two weeks away! all the passengers were outraged! None of the spirit airline representatives were sympathetic at all, not even an apology, they acted like we were inconveniencing them because we needed answers and resolutions.we had no choice but to wait and take the delayed flight to Fort Lauderdale Florida that day, yet another uncomfortable long flight home, you would think that they would serve us complimentary drinks, at least water or coffee, for the inconvenience, but NOOOO still trying to suck every dollar from our pockets! Once we arrived in Fort Lauderdale Florida, we had no clue as of what was going on, no up to date details, none of the flight attendents were being helpful at all. It was very frustrating, all we wanted to know was if our connecting flight was waiting for us to go back home to New York, but no information was delayed to us at all, until we got off the plane to more mayhem in the airport!! after waiting on a long line of craziness we finally spoke to a spirit airlines representative and she told us the next fight to NY is still September 5th, any closer flights to New Jersey / New York, all leave on later days. That did not solve anything, we all had work and our family to attend to and we needed to get home asap! the only flight available was to Myrtle Beach South Carolina, which now meant we would have to rent a car to drive a 10 hour drive back home. So unfortunately we had no choice but to take that option and waiting till the following morning, sleeping on the floors of an airport, because Spirit Airlines wouldnt even compensate us for taxi or hotel accommodations. We finally took yet another uncomfortable flight out to South Carolina and had to rent a vehicle to drive home. It was a nightmare of a trip!!! On top of everything Spirit Airlines did not accommodate us at all or compensate us for the inconvience at all. I understand things happen, but not one apology, and not even food vouchers. We had to alter and change our schedules for work and took money from our pockets that we did not plan on using, I WILL NEVER FLY ON SPIRIT AIRLINES EVER AGAIN AND I WOULD STRONGLY RECOMMEND THAT NO ONE DOES!!!!!!!! YOU GET WHAT YOU PAY FOR BUYING A CHEAP FLIGHT, IT ACTUALLY EVENS OUT WHEN YOU THINK ABOUT ALL THE FEES THEY CHARGE WITH BAGS AND EVERYTHING! YOUR BETTER OFF FLYING UNITED, AMERICAN, DELTA, JETBLUE, ETC. THANKS FOR RUINING MY VACATION SPIRIT AIRLINES!! Oh my, you didn't know there are charges for bags and drinks? Really doesn't takes a rocket scientist to know that. Hello! Their logo is the "No Frills airlines"! Your own fault that you didn't research before hand.

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25 November 2014 09:11:00 Guest

Guest : Just became their customer for the first time by booking the flight via Expedia. They sent me immediately a nice e-mail inviting to join their $9 savings club, so i looked throughout their website and other than $9 mentioned everywhere all over the website, did not really notice any hints of true cost of the membership, so I signed up and got a big surprise seeing $60 leaving my bank accountÖ Immediately I cancelled this $60 club membership, but found it is not refundable... When I finally found the way to call them (wasn't easy to find the phone numbers at all, no where on their website they have the phones mentioned) i had a guy from the call center informing me that I should have better read the terms and conditions, as it is all mentioned there in the text in the small letters. So CAUTION to all prospective customers of theirs, if you do not want to get cheated, READ carefully all their terms and conditions, especially the large texts with small letters! Otherwise this "cheap" ticket will cost you more than that of the big ones. Well duh! Dumbass

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29 October 2014 02:10:00 Guest

Guest : I am going through the exact same thing. My husband and I gave up our seats because of overbooking. We were rushed to another airline to catch a flight that was going to another city, then we had to catch another flight, and then be shuttled another hour to our original destination. This was our mistake. Our kindness to let the couple take our seats so they could get home to their kids ended up costing us so much stress. I was told that we signed a legal, binding document and it specifically states all of there stipulations on using their "free" vouchers. I explained we had 5 minutes to catch the flight they were rushing us to and was told in the chaos, because we did not have TIME to read the fine print, that we could fly anywhere, any time, any place Spirit flies. Have spent hours on the phone arguing with them. They don't give a * about the customer. I am so disappointed. Let me start out by saying I have been flying Spirit for years. They were my airline of choice and I usually recommend you to friends and family who travel. I received two vouchers for round trip flights fr om Spirit back in July when I was booked on an overbooked flight. I accepted these vouchers under the condition that I could use one of the free round trip flights for a family member. I specifically inquired about using one flight for another person, and was told at the gate that this would not be a problem if I were to call customer service when I was ready to book my flight. We were planning to use the vouchers for a family trip to Jamaica. When I called to book the flights using my 2 free vouchers, I was told that I in fact could NOT use the second voucher for someone else. I was transferred to an "escalation" manager to help me with my claim. I explained that I was told I'd be able to use the voucher for the other flyer. In direct contradiction to what I was told by the gate attendant, the escalation manager was unwilling to work with me, stating that I would not get my voucher transferred no matter what or who I spoke to. The attendee at the gate misled me into giving up my seat on the flight. What's more, the customer service representative was rude, unhelpful, and hung up on me when I asked for an explanation of why I could not use my voucher for someone else. I then decided to use the vouchers by booking two separate flights for myself to Florida. After spending an hour on the phone with another rep trying to find dates that Spirit would honor, I went to book the flight online. When I typed in my voucher credit, I found out it was good for only $74 of a $250 flight. My vouchers have now gone to * as they expire tomorrow. The entire process was completely misleading and I was lied to on more than one occasion-- first, being told that the vouchers were for "free" flights-- this is completely misleading as I would have to pay more than 2/3 of the flight cost, and second, that I would be allowed to use my voucher for someone else. These are extremely unscrupulous business practices. Is that how you thank someone for getting off a booked flight to make room for other passengers? I went out of my way and inconvenienced myself for these vouchers, believing I was getting a free flight for myself and a family member, and it turned out to be no more than a small coupon that I could use on very lim ited dates only. I am disappointed, * , and have been disrespected and inconvenienced by Spirit airlines in many ways. From the lying gate attendant to the shoddy customer service, I can promise that I will NEVER fly Spirit again, and I will tell this story to anyone I encounter when the subject of travel comes up. I am also considering seeking legal representation to address this fraudulent offer in a court of law so that I can recoup losses and so others will know how they mistreat (once) loyal customers. I hope Spirit is exposed for the fraud they are.

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25 October 2014 01:10:00 Joe Henahan

They canceled our flight, then told us they could get us to our destination in three days or they would refund our money. What a choice, since we were going on vacation. Will never fly Spirit, no matter how low their flight prices are.

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10 October 2014 08:10:00 Guest

Mr. Spirit : Hello. Does anyone know how to contact a human customer service representative for this airline? or at least an email in which someone will actually respond? i called their non toll free service number, and there was no option to speak with an agent. one time i forwarded to an agent, seemingly randomly, but i have no idea how, so i know it can be done. but i have not been able to contact an agent since after many tries. ben.baldanza@spirit.com

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10 September 2014 09:09:00 Guest

Spirit has made me feel anger that I've never felt before. They are glorified thieves. I called to get a refund for a seat they mislead me into thinking I needed to purchase. I purchased the seat 48 hours prior to the flight time. I realized I was tricked into thinking I needed to purchase the seat shortly after I made the purchase. I called immediately to get a refund and they wouldn't BUDGE. They make it very apparent that the customer is their last priority.

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15 August 2014 01:08:00 Suicide

Flight 245. Chicago- Las Vegas siting 1 hour in plain with children's no water nothing. There are said that brake system need update . Ask GOD for safe landing

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28 July 2014 08:07:00 Guest

Thank you for giving me the opportunity to describe my recent experience on your airline! The only thing that puzzles me is, with all the constant nickel and dime attitude... how do you stay in business. 1) The poor web site - can't pay for return bags... thought I had paid but again you had your hand in my pocket. Your strategy of luring people with low-fares and low service - but not really low fares when all is said and done. In a word deceptive - sneakily deceptive. 2) The inability to get a smart phone - non-paper boarding pass - forcing me to your counter... 3) The truly surly counter representative - who repeatedly said - "sir - your confirmation code indicates you don't have reservations today" --repeatedly - even after I showed her the PDF of the boarding passes for the flight we eventually did catch --- anybody there heard that customer service means not telling the customer they are "wrong" repeatedly when they are actually right -- and then how about a polite apology --- not your personnel. 4) Waiting in line with forty other travelers while one person manned the counter - then we got "Miss Sunshine" who went on-duty at 12:00 this past Saturday (at O'Hare airport). 5) Let's see --- the ridiculous snacks you offer -- not one thing a parent could buy their child unless they wish to poison them. Has anyone read about food quality - Coke products - really! The "value" menu -- buy more bad stuff and save! That is so cynical it's pathetic. 6) I didn't sign-up for the extra leg-room offer but I also didn't know my knees would be crammed into the seat in front of me for a two hour flight either - these seats were not standard - I've flown 250,000 miles over the past five years. I took a picture for reference. I'm six feet tall - so no giant, and relatively trim, so what was that - again quite deceptive - not a comfortable ride - compared to any of your competitors. 7) The laughable effort to sell credit card application during the trip - giving away more flights on a truly terrible airline, and (I can't be 100 % sure about this), not a single person took the sweetened "offer" of an additional "free flight" - all those destinations, not a single interested party. 8) As we waited more than 30 minutes for our bags, laughing that this would be the last time we ever flew Spirit, we re-named your airline "Suck-it". Pardon the vernacular. 9) As any marketing person knows, a happy customer tells three people about their experience, but an unhappy customer tells ten. Your deceptive practices really rub people the wrong way and in the age of social media I plan to inform as many people as possible for years to come to not consider your airline, cheap and honest is one thing, cheap and cynically calculating is another. 10) Let's see, I just tried to "unsubscribe" to all the Spirit emails being sent and of course - I can't really unsubscribe -(just from your "partners") because, unlike everyone else on the web (who play by the rules of allowing people to quickly unsubscribe), you won't give the choice of "totally un-subscribing". This is just another example of bad business practices. Ultimately it comes down to the value proposition - how much is someone willing to put up with in order to say to themselves "all things considered - it was worth it"; and in that equation, you failed miserably. I'm "...loading something awesome" for you -- a hashtag #spiritairlinesworstairline, probably already taken but I'll check it out and add my comments. Thanks for giving me the chance to tell my story, and please, unsubscribe me!!!

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18 July 2014 08:07:00 Scott

Just to start for all you who will say I did not do my due diligence ... when I bought the tickets I new it was an ala-carte airline and followed their bag policy completely. That was not my problem. I have flown on many different airlines over the years for both business and pleasure. I will not bore everybody with the details but this was the worst experience of my life with an airline. The staff was extremely rude and unhelpful, bags were mis-tagged and sent to the wrong city, "big seat" I paid extra for was broken, sink in the plane was broken with a bag of handiwipes in it. The small amount I saved on the flight was not worth the aggravation. Do not fly Spirit Airlines!!!

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29 May 2014 08:05:00 Guest

Hi i bought a ticket to fly June 4 but i want to fly June 2 would spirt let me fly standby ?

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20 May 2014 12:05:00 Guest

Flew Spirit through Orbitz. Got what I paid for. Ticket was extremely cheap round trip Portland to SAN Diego. Scheduled my return for a Thursday evening so that I had the weekend to get ready for the following work week. The return flight was after 7:00 p.m. but on Thursday morning at 8:00 a.m., they had already cancelled the flight due to weather on the east coast. Funny enough, our particular plane was coming from Las Vegas to San Diego and on in to Portland so the east coast weather had nothing to do with it. The flight ended up being late out of Las Vegas and to make up time the airline cancelled the San Diego flight and flew them all straight to Portland. When we called to find out what we were suppose to do about having our flight cancelled that morning, the airline stated that they would be able to get us out on the next flight. OKAY! And then they told us that their next flight was MONDAY evening. WHAT? There is NO WAY that we can stay in San Diego for another 4 days! We did not have a sitter lined up for our children for that 4 days, our animals were in a kennel and Spirit had NO intentions of giving us lodging or food. They told us that we could stay at the airport and check in with the ticket counter for a $9 food voucher. $9???? FOR WHAT? That will NEVER feed us in an airport! And spending 4 DAYS in the airport was not an option. The customer service lady told us that it was NOT HER PROBLEM that we did not plan for emergency. WHAT? That is why we cut our vacation on a Thursday so that we would have the weekend to get our life back to normal before our weekly obligations. WHAT AIRLINE CANCELS A FLIGHT ALMOST TWELVE HOURS BEFORE IT AND TELLS YOU THAT THEY CANNOT GET YOU OUT FOR ANOTHER FOUR DAYS? and then gives you no lodging voucher.? Needless to say, it was cheaper for us to book a one way ticket through Alaska Airlines than it was for food and lodging and the headache of trying to find a new sitter for the next four days as well as paying additional kennel fees for our pets. And then the airline told us that since we were not using their Monday flight we could not get a refund for the return trip that THEY cancelled to begin with. I hope this airline loses their entire business and ends up in the hole with lawsuits. The money saved flying with them originally was only $175 per ticket. I definitely got what I paid for. Dont let their fares fool you.

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17 May 2014 02:05:00 Guest

Worst airline ever. we were stranded at rsw to ord when they canceled our 11:17AM flight at 730PM. delay after delay. they handed out bogus hotel coupons and left everyone with no way home. I was told by the Avis clerk that the spirit pilot who was suppose to fly - was at the rental at 5 laughing that he wanted to get out of town before the mad rush.

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10 May 2014 05:05:00 Guest

We've become a nation of whiners who refuse to take personal responsibility...and many of the complaints on this forum are living proof. Use your head, do your homework and you will be fine. I'm convinced that many of the people who have had a bad experience with Spirit would have a bad experience on ANY airline, due to poor planning and lack of doing even basic research into something as important as the airline's policies.

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10 May 2014 05:05:00 Guest

The vast majority of the complaints against this airline are "USER ERROR"...i.e. arriving at the airport too late, not researching their fees and policies ahead of time and expecting more than they paid for. Anyone with a brain who actually does their homework can save significantly by choosing Spirit. Bad experiences due to delays/cancellations can and do happen on ANY airline....which is why I favor road trips when possible....but it's great that people who actually use their brains can save so much flying on a no frills airline like Spirit.

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10 May 2014 05:05:00 Guest

Anyone post 9/11/2001 who actually arrives at the airport just 50 minutes prior to departure of their flight...is an ignoramus and deserves to miss their flight! The vast majority of the complaints against Spirit are either poor planning or things that can and do happen on ANY airline.... Guest : What a crappy airline. We didn't start off on the right foot and it got worse as the day went on. We arrived at the airport 50 minutes prior to departure and were told we couldn't get on our flight in time and would have to take the next flight 8 hours later! We saw plenty of people arriving at the last minute (i.e. 15 minutes before departure) for the later flight who somehow, were still allowed through security and checked in. The seats are very crowded and we were very surprised that they are charging for sodas on the flight! The baggage fees are ridiculous and if you didn't know to pay for them ahead of time online, you get charged even more at the airport ($45+ / bag). All this to save $100 over flying American, my preferred airline. I will tell everyone I know to never fly Spirit. Never again.

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10 May 2014 05:05:00 Guest

If you are actually surprised, shocked or outraged at Spirit's fees...then you are an ignoramus. Anyone with a brain can save plenty of money flying this airline, but not if you're dumb enough to actually do ZERO research and due diligence before reaching the airport.

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10 May 2014 05:05:00 Guest

Well, they've had ZERO deaths in their history (since 1980), so I would say their safety record is quite good!

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13 April 2014 04:04:00 Jack Missington

I actually flew to Vegas, because I had booked a cheap room with las-vegas.hotelscheap.org/ and I was disappointed by the Airlines. Really thought the service would be better. Never again! Edit: FINALLY fixed it! Sorry for the triple-post

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13 April 2014 04:04:00 Jack Missington

I actually flew to Vegas, because I had booked a cheap room with [URL]las-vegas.hotelscheap.org/[/URL] and I was disappointed by the Airlines. Really thought the service would be better. Never again!

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11 April 2014 07:04:00 AR KAyChi

Spirit Airlines is the worst of the worst airlines, I have flown. It was my first time and unfortunately, I did not see these reviews earlier. It is most certainly my last time to travel on this airline. I wonder if Spirit Airlines management even gives a sh*! about these reviews. What a piece of * airline.... Ripoff fees, unfriendly staff, poor service, terrible planes.... why wouldn't they have cheap fares. Oh! and remember to carry your water, they charge you for that too. Unless that is only airline flying the route you need (which will NEVER NEVER BE THE CASE), don't even think of flying Spirit Airlines. They are by far the worst.

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28 March 2014 12:03:00 Guest

Curious if you were able to do this. I'm in similar situation want to fly out day before on stand by. Did it work? Guest : if I have a reservation for the 21 of March and want to fly standby on the 20th what is the fee

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21 March 2014 12:03:00 Guest

if I have a reservation for the 21 of March and want to fly standby on the 20th what is the fee

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26 February 2014 05:02:00 Guest

Guest : Awesome awesome awesome.....spirit airlines is the best airline I've ever been on ( excludes delta airlines ) they have great employees and great food awesome prices awesome service on time never been delayed short flight and lots of leg room and don't forget lots of carry on bag space these trips I made on spirit airlines were awesome fly on spirit airlines! Guest : clearly you are being facetious or you work for Spirit or you are 10 years old. I am 5'2" and I find the seat-spacing annoyingly tight. They charge $3 for water. But... I will still use them - they have direct flights to Fort Myers at a good price to Fort Myers.

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13 February 2014 01:02:00 DIANA5154

I'VE NEVER USED SPIRIT AIRLINES AND I WANT TO KNOW THEIR SAFETY RECORD.

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20 January 2014 11:01:00 Guest

Just became their customer for the first time by booking the flight via Expedia. They sent me immediately a nice e-mail inviting to join their $9 savings club, so i looked throughout their website and other than $9 mentioned everywhere all over the website, did not really notice any hints of true cost of the membership, so I signed up and got a big surprise seeing $60 leaving my bank accountÖ Immediately I cancelled this $60 club membership, but found it is not refundable... When I finally found the way to call them (wasn't easy to find the phone numbers at all, no where on their website they have the phones mentioned) i had a guy from the call center informing me that I should have better read the terms and conditions, as it is all mentioned there in the text in the small letters. So CAUTION to all prospective customers of theirs, if you do not want to get cheated, READ carefully all their terms and conditions, especially the large texts with small letters! Otherwise this "cheap" ticket will cost you more than that of the big ones.

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20 January 2014 10:01:00 Guest

Spirit Airlines is the best airlines in America because they cater your every favor and help u with everything and have very nice seats and they are really nice.

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28 December 2013 05:12:00 Shirley Lalanda

This is the work airline ever! I booked a flight fr om Minneapolis to Las Vegas for 12/26/13. First, there was a six hour mechanical delay, then it was cancelled. BEST THEY COULD DO WAS A FLIGHT LEAVING FIVE DAYS LATER!!!!! Well, the hotel room at the Bellagio is still in question if I can get anything back. No doubt I am out for the first night, plus service fee and cancellation fee. Think talking to "customer service" in India is going to help. Nope! I was told "It is clearly states in the legal section of the terms and conditions that they are not responsible." I am disgusted with their policies and service! They should be ashamed and deserve all the terrible reviews they receive. DO NOT EVER BUY A TICKET ON SPIRIT! Spend a few extra bucks on a major carrier that has a fleet of planes so you can get wh ere you are going. Ruined a Vegas vacation and still paid even though never arrived!

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07 December 2013 05:12:00 Guest

Horrible...Horrible...I swear I would rather walk then ever fly this miserable airline again. Save yourself...DO NO FLY SPIRIT.

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12 November 2013 09:11:00 Mr. Spirit

Hello. Does anyone know how to contact a human customer service representative for this airline? or at least an email in which someone will actually respond? i called their non toll free service number, and there was no option to speak with an agent. one time i forwarded to an agent, seemingly randomly, but i have no idea how, so i know it can be done. but i have not been able to contact an agent since after many tries.

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09 October 2013 07:10:00 FSpiritAir

NEVER AGAIN! Got overcharged and ignored by their customer service Spirit is the worst. Their continued existence is a mockery of decent business practices and corporate social responsibility. It's time we do something about it! fspiritair.com/

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03 September 2013 03:09:00 Guest

Let me start out by saying I have been flying Spirit for years. They were my airline of choice and I usually recommend you to friends and family who travel. I received two vouchers for round trip flights fr om Spirit back in July when I was booked on an overbooked flight. I accepted these vouchers under the condition that I could use one of the free round trip flights for a family member. I specifically inquired about using one flight for another person, and was told at the gate that this would not be a problem if I were to call customer service when I was ready to book my flight. We were planning to use the vouchers for a family trip to Jamaica. When I called to book the flights using my 2 free vouchers, I was told that I in fact could NOT use the second voucher for someone else. I was transferred to an "escalation" manager to help me with my claim. I explained that I was told I'd be able to use the voucher for the other flyer. In direct contradiction to what I was told by the gate attendant, the escalation manager was unwilling to work with me, stating that I would not get my voucher transferred no matter what or who I spoke to. The attendee at the gate misled me into giving up my seat on the flight. What's more, the customer service representative was rude, unhelpful, and hung up on me when I asked for an explanation of why I could not use my voucher for someone else. I then decided to use the vouchers by booking two separate flights for myself to Florida. After spending an hour on the phone with another rep trying to find dates that Spirit would honor, I went to book the flight online. When I typed in my voucher credit, I found out it was good for only $74 of a $250 flight. My vouchers have now gone to * as they expire tomorrow. The entire process was completely misleading and I was lied to on more than one occasion-- first, being told that the vouchers were for "free" flights-- this is completely misleading as I would have to pay more than 2/3 of the flight cost, and second, that I would be allowed to use my voucher for someone else. These are extremely unscrupulous business practices. Is that how you thank someone for getting off a booked flight to make room for other passengers? I went out of my way and inconvenienced myself for these vouchers, believing I was getting a free flight for myself and a family member, and it turned out to be no more than a small coupon that I could use on very lim ited dates only. I am disappointed, * , and have been disrespected and inconvenienced by Spirit airlines in many ways. From the lying gate attendant to the shoddy customer service, I can promise that I will NEVER fly Spirit again, and I will tell this story to anyone I encounter when the subject of travel comes up. I am also considering seeking legal representation to address this fraudulent offer in a court of law so that I can recoup losses and so others will know how they mistreat (once) loyal customers. I hope Spirit is exposed for the fraud they are.

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29 August 2013 08:08:00 Guest

Spirit Airline is by far the worst airline i ever flew on in my life!!! i recently booked a flight with them from La Guardia airport in New York connecting to Fort Lauderdale Florida to Cancun Mexico. Not only did they charge for each piece of luggage, they charged for any carry on items, as well as any beverages including water on the plane. The plane seats didnt even recline and it was the most uncomfortable flight. Going there wasnt as bad of a nightmare as coming back though! Once our trip was done and we were ready to go back home, we arrived at the mexican airport only to find out that our flight back was delayed due to a bird strike! We talked to customer service at the airport and the woman basically said flight is delayed and either we take the delayed flight to Fort Lauderdale Florida and then we are on our own, or we take the next flight out which is on Sept 5th, mind you thats two weeks away! all the passengers were outraged! None of the spirit airline representatives were sympathetic at all, not even an apology, they acted like we were inconveniencing them because we needed answers and resolutions.we had no choice but to wait and take the delayed flight to Fort Lauderdale Florida that day, yet another uncomfortable long flight home, you would think that they would serve us complimentary drinks, at least water or coffee, for the inconvenience, but NOOOO still trying to suck every dollar from our pockets! Once we arrived in Fort Lauderdale Florida, we had no clue as of what was going on, no up to date details, none of the flight attendents were being helpful at all. It was very frustrating, all we wanted to know was if our connecting flight was waiting for us to go back home to New York, but no information was delayed to us at all, until we got off the plane to more mayhem in the airport!! after waiting on a long line of craziness we finally spoke to a spirit airlines representative and she told us the next fight to NY is still September 5th, any closer flights to New Jersey / New York, all leave on later days. That did not solve anything, we all had work and our family to attend to and we needed to get home asap! the only flight available was to Myrtle Beach South Carolina, which now meant we would have to rent a car to drive a 10 hour drive back home. So unfortunately we had no choice but to take that option and waiting till the following morning, sleeping on the floors of an airport, because Spirit Airlines wouldnt even compensate us for taxi or hotel accommodations. We finally took yet another uncomfortable flight out to South Carolina and had to rent a vehicle to drive home. It was a nightmare of a trip!!! On top of everything Spirit Airlines did not accommodate us at all or compensate us for the inconvience at all. I understand things happen, but not one apology, and not even food vouchers. We had to alter and change our schedules for work and took money from our pockets that we did not plan on using, I WILL NEVER FLY ON SPIRIT AIRLINES EVER AGAIN AND I WOULD STRONGLY RECOMMEND THAT NO ONE DOES!!!!!!!! YOU GET WHAT YOU PAY FOR BUYING A CHEAP FLIGHT, IT ACTUALLY EVENS OUT WHEN YOU THINK ABOUT ALL THE FEES THEY CHARGE WITH BAGS AND EVERYTHING! YOUR BETTER OFF FLYING UNITED, AMERICAN, DELTA, JETBLUE, ETC. THANKS FOR RUINING MY VACATION SPIRIT AIRLINES!!

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08 July 2013 11:07:00 Guest

Based on a recent trip on Spirit from Philadelphia to Dallas that went without any major problems, I booked flights for my son and his girlfriend to travel from Dallas to Philadelphia so they could attend a couple of family affairs. The weather in the Northeast has been pretty stormy, so a two hour delay in the arrival time was not unreasonable. Sending the luggage to Portland, Oregon instead of Philadelphia however was a major gaff. It took six hours for Spirit to find the luggage (calling at 2 am) and two days to get it to Philadelphia. This was long after the contents were needed for the scheduled events. Recovering the suitcase included a series of telephone conversations with a number of Spirit contacts who had no idea how to find the bag, or any records of the many conversations around the report and recovery efforts. The day shift had no idea what was done by the night shift. We live 50 miles from the airport and the family events were over 100 miles away from there in NY. Spirit was unable to route the bag to a NY airport, succeeding only in getting it to Philadelphia two days after the flight arrived. After driving 100+ miles and diverting to the airport to pick up the bag, we were informed by the ticket agents that the bag was locked up somewhere at the airport and we had to wait for them to check in all the passengers for the then departing flight. An hour later, now nearly 10:00 pm, the bag was finally produced. In the interim, replacement garments/toiletries, etc cost $490. Next came the return flight. Although scheduled to depart at 12:15 pm, continuing weather conditions had departure delayed until 2:30 pm. Arrived at the terminal at 12:45 pm. The check in agent was nice enough to send the errant bag home at no cost. The flight was delayed further until 5:15 pm due to engine problems. Spirit apparently then planned to re-task a plane used for a flight to Myrtle Beach, bring it back to Philadelphia and use it to transport the passengers to Dallas. Somebody at Spirit must have looked at the cost of moving an empty plane and squashed the plan because at 5:00pm the flight was cancelled outright. I think this was planned to coincide with the closure of the Florida executive offices. No one there wanted to deal with the 178 irate passengers. At the ticket counter, after another extended wait on lines, an offer was made to re-book for the next flight (in two days) or for a partial refund of the cost of the return flight. The passengers both have new jobs and needed to report for work the next day. Any idiot knows that five oíclock on Monday evening is not a good time to make air transportation arrangements. Fortunately, through one of the web travel sites, a flight on US Airways was found at 7:30 am on Tuesday at the reasonable cost of $310 per passenger. So with $620 for new tickets, $200 for an overnight hotel stay and the $715 cost of the original tickets, minus the measly $120 refund offered, the cost of these discount Spirit tickets rises to nearly $2,000 and I got great prices on the hotel and alternate flight. In the course of the four day trip, the passengers spent eleven hours at airports and three hours on telephone calls. Not priceless! It is clear that the costs incurred as a result of one Spirit Airlines special experience could not be recovered in the pennies saved in a hundred ďlow fareĒ flights. I have learned in this experience that compared to traditional airlines, ultra low cost translates to ultra low service. The company employees from president Ben Baldanza down, know this and embrace it as a business model. The low costs come with reduced or non-existent staffing at airports in roles including baggage services, ticketing and operations. Fact is, Spirit may actually deliver you and your bags as scheduled a high percentage of the time. BUT, from this experience I can say that any ONE time they fail can make the travel experience horrific enough to offset any benefits of low cost forever. Stick with the majors. If they mess up, you have the benefit of SERVICE, which usually includes hotels, rerouting, meals, local transportation, full refunds and perhaps best of all, apologetic employees. Ben Franklin is credited with a quote that goes ďThe bitterness of poor quality remains long after the sweetness of low price is forgotten.Ē I would advise anyone planning a trip on Spirit Airlines to keep this in mind.

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14 June 2013 06:06:00 Guest

Our group arrived at the airport at 3pm for a 4:55 flight. We left the airport at 8:45pm! We were halfway to Denver when we turned around due to mechanical problems. We landed at DFW, our departure point, at 11:30 where we were made to deplane while they worked on the plane. We were boarded again on the same plane and left a second time for Denver at 12:00am. We finally arrived in Denver around 2:30am. We could have driven in the time Spirit Airlines took to get us there. Our return flight was 5 hours late, too. NEVER, NEVER, NEVER fly this airline. Rude customer service, hidden fees and no schedule.

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14 May 2013 12:05:00 Guest

DON'T FLY SPIRIT They get a 1 star onlyl because 0 stars isn't an option. Just pay the extra $100/$150 and go with the Delta/American, etc. First off, the cabin was rather warm until the plane actually started to taxi. Nothing out the ordinary that Spirit has a 45 minute check in prior to departure. Much like the other guys. BUT they wouldn't let us check in at the kiosk or counter!!! We had a 7:25 am departire from Ft. Lauderdale to Baltimore. We arrived at the kiosk at 6:32/6:35am. We should have been able to check in becasue techically, the latest you could check in was 6:40! We went to the counter, showed our ID's and the agent stated, yes I see you all on the flight, but I can't check you in. We stated we had prepaid our carryon luggage so nothing needed to be checked. They still denied us. Instead, they offered to rebook us for a flight out on Tuesday! We were checking in for a Sunday flight! Then the agent stated we can put you on stand by tonight for a 8pm flight, but in order for us to put you on standby, you would have to rebook for the Tuesday flight for $88 . I said HOW C AN YOU EVEN SAY THAT WITH A STRAIGHT FACE!!?? We ended up booking brand new one way tickets through US Airways and guess what, we were able to check in 30 mins prior to departure... Just go with the big boys because Spirit Air is just a RIPOFF with all of the extra fees ($35 for carryon bags, $10 printed boarding passes, etc)

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01 May 2013 02:05:00 Guest

Do not be suckered in to their low cost airfare promotions, as it's all a come-on that will cost you at the ticket counter upon check-in. They have hidden fees for everything imaginable. In fact, if they could legally get away with charging for seat belts, I'm sure they would be the first airline to do it. They have the absolute worst customer service of any airline I have ever flown, and that includes some third world carriers. Their staffing is horrendous, with virtually every agent being rude, indifferent and intolerant, with no compassion whatsoever. It's a mind numbing experience, and that's before you even step onboard the airplane. Their seating is so tightly packed that your legs will be guaranteed to be numb long before you reach your destination. Personally, I would rather strap my suitcase to my back and take to the back roads on a skateboard to get to my destination, rather than endure the hellish nightmare of a Spirit Airlines flight. Yes, it really is that bad!

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20 April 2013 06:04:00 JeremyG

We flew with Spirit several weeks ago on the way back from my mom's funeral, there was an announcement, "We are looking for one volunteer to take the next flight so we can get someone on this flight who needs to be. You'll be compensated with a Free Round Trip Ticket for your troubles". I went to the desk and they further explained that I'd be booked "on the next Spirit flight" and get a free round trip ticket plus food vouchers. I was then told to walk to the front counter and ask for a "Supervisor". I walked to the front, waited in the line for about 30 minutes and then another 20 minutes for the "supervisor" to come out. She then filled out a brochure-looking thing with a number for me to claim my free ticket (I assume that's the "voucher"). She then rushed me to the Taxi line for a taxi ride for 1.5 hours to Midway Airport. At Midway, I waited 45 minutes in the security line, and had about 30 minutes before my flight (on Southwest?). This was very inconvenient, I never expected to be put on a taxi ride for 1.5 hours, and if I was told this at the time I would have turned down the voucher. When I attempted to use my food vouchers I was turned down at 3 different places, so I had to purchase food. Fast forward to today: I have to book a flight to Detroit (from LAS) and the website shows an available flight at 8:11am arriving in DTW at 3;03pm. This is the only flight I can take because I have an appointment that evening at 6pm. I cannot take a flight the day before because I have a contract to work that day as well. The website also shows my return flight available for 11:10am arriving LAS 12:30pm. This is the ONLY flight that I can use on that day because I have a contract to work the day prior and have another contract to work at 5pm that night. When I called to redeem the voucher, I was told neither of those flights were available for voucher travel. The only flights that seem to be available are "red eye" overnight flights. This is not at all convenient and frankly is not the way to treat a customer who VOLUNTEERED TO HELP THE COMPANY by allowing someone else to take my fully paid-for seat. I feel I was lied to by the gate agent who never told me I'd be restricted to certain flights on certain days (I would expect to not be able to use the voucher on holidays or other historically busy days). The "supervisor" who gave me the voucher NEVER told me about any of these strict restrictions, or I would have not accepted the voucher (of course by the time I would have been told this, it would have been too late anyway, my flight was already gone). I was completely misled as to the value of this "voucher" and my ability to actually USE it. The voucher is worthless to me with such strong restrictions. I feel like they've given me something then taken it away... and gave it to me under false pretenses. I never, ever, would have accepted this voucher had I known the problems and "hoops" I'd have to jump thru in order to use it. It's wrong that Spirit as a company would mislead a flexible customer that is trying to HELP THEM. I should also mention the "available" flight was listed as $20 cheaper than the one I needed I even offered to pay the difference, but was denied!

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17 April 2013 11:04:00 Guest

Our video camera was destroyed on our Spirit Airlines flight. They have refused to compensate us in anyway for the loss of our camera. My husband and I have flown on Spirit Airlines twice. Both times our luggage has been damaged. Additionally, the second time the screen of our video camera was shattered. We reported the problem to Spirit immediately. To get reimbursement from Spirit you must first get the paper work from one of their employees, take the damaged article to a repair location to receive a quote and return the quote and paperwork, then wait several weeks to find out if you will be reimbursed. I won't go into all the details but suffice it to say it is a hassle, but somewhat understandable. Having gone through their hoops we awaited our reimbursement. Both times we were reimbursed for the damage to our luggage, but they refused compensation for our destroyed video camera. They said it is against their policy. Having viewed their policy I do not think it is clear that they will not compensate for damaged items. But it seems they will only compensate for damage to baggage, not for anything within your bags. Having our bags damaged each time we have flown with them indicates to us just how little concern they have for their customers' property. Anyone who flies on them needs to be aware of the high likelihood that their property will be damaged, and compensation will only be offered for the damage they do to the bags, not anything of real importance. I will never fly them again and want to warn others of this policy - the discount in fares will not compensate for the damage they will likely do to your property.

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19 March 2013 12:03:00 beilke123

I swore to my wife that for the first time in my 53 years I would actually write a review about this airline! Yes, I was that disgusted. But where do I start to sum up my dissatisfaction?? Horrible customer service..five rude and arrogant counter clerks. Then $145.00 in hidden baggage charges ($50.00 per bag checked in and $45.00 for a carry on bigger than a purse). Then, 35 minutes late for departure (during a period of nationwide perfect weather too!). Then, rude and ahole flight attendants with a bad attitude. Then, they charge for soft drinks and pretzels/peanuts. Then, they keep bugging to "help" them clean the plane since they're the "low cost" airlines".. Low Cost? Go out of business soon and send your CEO to greet guest at WalMart.

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03 February 2013 07:02:00 Guest

Trust me and DON'T EVER fly SPIRIT AIRLINES- it is a total scam and RIP OFF!!!! They sell you cheap tickets and once you buy them at the price quoted they will call you and tell you that the ticket you bought had tripled in price and will try to make you pay the higher price. I had to fight with them for 2+ hours to get the tickets I had purchased at the original price. Then when you get to the airport they make you measure your bags in the bins pictured here and if even a strap of your bag sticks out of the bin (we are talking even a fraction of an inch) they will charge you $50-$100 for your bags!!! I have flown a lot in my life but never have I come across such a bad, money hungry and deceptive airline EVER!! You are better off paying the slightly higher price to fly any other airline over this one!! #spiritairlines #spirit #airlines #travel #airtravel #ripoff #scam # * #ridiculous #dontflyspirit #cheat #cheap #budgetair #cheaptickets #airline #spiritairline

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26 November 2012 11:11:00 Guest

What a crappy airline. We didn't start off on the right foot and it got worse as the day went on. We arrived at the airport 50 minutes prior to departure and were told we couldn't get on our flight in time and would have to take the next flight 8 hours later! We saw plenty of people arriving at the last minute (i.e. 15 minutes before departure) for the later flight who somehow, were still allowed through security and checked in. The seats are very crowded and we were very surprised that they are charging for sodas on the flight! The baggage fees are ridiculous and if you didn't know to pay for them ahead of time online, you get charged even more at the airport ($45+ / bag). All this to save $100 over flying American, my preferred airline. I will tell everyone I know to never fly Spirit. Never again.

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24 October 2012 03:10:00 Guest

Oh Spirit AirlinesÖwell, much like everyone else, I highly recommend flying with ANYONE ELSE! We were on a flight fr om Denver to Vegas, while waiting in line to check in they informed us that our flight had been canceled and that they could not fly us out until tomorrow morning. Unfortunately, we were not as flexible as some of the other customers, we had already spent $600 on events/hotel for that night, and therefore I did not want to just be out that much money. A Spirit employee informed us that our returning flights would not be affected; we could try to get on with a different airline today if there were any seats available, and that they would give every customer round-trip vouchers to anywhere they fly internationally or domestically. Considering we had stuff planned in Vegas that we wanted to get to, we hurried and booked a flight through SouthWest (one-way), for $400 more then we paid for our roundtrip flight through Spirit. Considering we booked the flight very last minute, we were not surprised to have had to pay so much for a one-way flight. When we were leaving Vegas we went to get our tickets and they informed us that our returning flights had been canceled because we were not on the original flight that we had booked. We saw six other guests that were supposed to be on our flight from Denver to Vegas and were supposed to be on the same flight from Vegas to Denver, who also had their returning flights canceled without being informed. We were supposed to leave Sunday, but they said that the earliest they could get us out would be Tuesday. When youíre in Vegas, staying an extra two nights is expensive when you consider just the hotel, meal, and taxi fares. Finally after spending six hours at the Las Vegas Airport trying to deal with them they said they would put us up in a hotel and give us a meal voucher for dinner ($7 for two people to share, that can only be redeemed in Dennyís or the hotels gift shop). We still had to buy returning tickets, which we used our free round trip vouchers for; by free round trip vouchers they mean $50. So therefore, we still had to spend money on one-way tickets. We finally got on standby!! YAY! As for the flight, the seats are so cramped it is ridiculous. I am 5í7Ē and I HAD to sit up straight the whole time or else I was in my neighborís space. They also have outrageous bags fees, you have to pay for carry-ons and regular checked bags and it is not cheap! They also do not give out refreshments on anything on the flight; it is $3 for soda or water. Their flights might be cheap but you are better off paying a little more with any other company initially, you will make up the extra amount of money with what you spend in baggage fees, refreshments, being comfortable, and having peace of mind throughout your traveling experience. Oh and they charge you $5 to have the person checking you in print off your boarding pass instead of going to the kiosk and printing off yourself. It doesnít make sense to nickel and dime your customers when you know that it will upset them and make them regret using your company to begin with. Not once did Spirit Airlines call or email me to tell me my flight was canceled, my returning flight was canceled, or that they refunded my money. You would think that they would like to keep you informed. When we had to switch to SouthWest they called us to tell us that the gate we needed to be at had been changed, something we could easily figure out on our own. You would think Spirit would try to keep their customers informed especially on whether you will be flying to wh ere you need to go or not!

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03 July 2012 06:07:00 Guest

This airline has the worst customer service imaginable. They just changed our flight by one day. We have a connecting flight, and a hotel on the other end. They will do nothing for us. We booked a round trip, and swore never to fly them after the first flight. Now we wonder if we are going to skip the return ticket.

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02 July 2012 08:07:00 Furious

So where do I begin!!! The flight to Myrtle Beach was fine....However, I was scheduled to leave tonight @9:25 get to the airport to find out the flight was delayed until 1:00am.....around 9:45 I went up to confirm it would still be leaving @1...just to be told oh it was rescheduled until 2am....well around 10:30.....an announcement went out that the flight was cancelled.....WHAT!!!!!.....so what are my options....u can reschedule for tomorrow night at 9:25......really what r the odds of me and everyone else from today's flight along with others who already booked that flight fitting on that flight????? She then tells me I can get a refund and do whatever I want with it......And just because of that smart remark...i took my money and now my kids and I will flying with a well known Airline not some rookie BS of a company...NEVER AGAIN.....

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28 April 2012 08:04:00 Fady

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26 April 2012 02:04:00 Inoue

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