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Spirit Airlines Discussion
The worst experience ever. I thought I was doing something fun giving my wife and sister in law a trip to Florida to visit their brother as a Christmas gift. They were to fly out March 26th for 4 days. We had a medical emergency and had to change the flight dates. We didn't buy any insurance seeing the tickets were about $220 each, I thought this was a great deal. We did expect to pay a rescheduling fee...but the service they provided is embarrassing, I am still waiting to hear back from an email that I sent requesting info for 4 days now. This is a last resort, emergency only airline. Bad enough they only fly a few months out of the year. We are still unsure if these tickets will work out, they ended up rescheduling Nov 12th, when they resume flying again. They stop flying April 15th. By the time we paid a customer service fee of $17.95 just to speak to someone, it's free if you go through email but I tried that route. Then the cost to rebook was $96, bag fee was $72 per ticket, $36 each way...I was a MORRON, IDIOT, what was I thinking!
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Spirit Airlines – BUYER BEWARE!! Let me tell you about my trip via Spirit Airlines. I purchased my ticket and my son’s via Orbitz.com and thought to myself that $270 for a round trip wasn’t that bad with a week notice even though it wasn’t a direct flight as there was a layover in Ft. Lauderdale. Little did I know that when I was to check in with Spirit Airlines they would charge me the price of another ticket just to take our clothes with us. When we got there to heck in I was informed that each of our suitcases (one for myself and one for my son) was going to cost $50.00 whether it be carry on or checked in and another 50 dollars for my laptop bag. That what they consider to be a free bag was in fact my purse and my son’s small back pack. Anything in addition to that would have to be purchased and if I waited to do so at the gate it would then be $100 per bag instead of the $50 fee. I explained to them that I was not aware of this and they replied that there was nothing they could do and that I should step aside while I figured it out. I asked if it was less expensive to purchase this via the internet to which they replied that I was supposed to do so 24hrs in advance and that it was now too late. So in order to get on the plane with clothes for our vacation I had to spend an additional $168 fr om our vacation money and another $100 to return with our clothes. Granted I was able to pull it off but what happens to people with no means to do so?? How does this airline consider it just to charge a person the cost of another ticket just to take clothes with them on their vacation??? How do they get away with this? On top of that they warn you again, rudely might I add, when you take your next flight and they even charge you for a drink or snack!!! What are we coming to??? MAKE SURE YOU ARE AWARE OF THESE FEES BEFORE YOU PURCHASE ANY TICKETS FROM THIS AIRLINE!!!!!!!! I feel bad for those people with very lim ited means trying to take a vacation with their family. As a single mother, I know how hard it is to scrape up enough money to go see my family and I consider this is just an abuse. BEWARE!!!!! The entire trip came out to $804.16 for 2 people for a flight from Orlando to Puerto Rico. Something I have never paid with any other airline and that is with no snacks or anything to watch even. SAD!!! This airline gets an F for failure and in my opinion is only about making money. They do not care about you as a customer at all so I don’t see myself trusting them with my life ever again.
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THEY TREAT PEOPLE WORSE THAN ANIMALS..I HOPE THEY BANKRUPT SOON AND ALL THE DIRTY UNEDUCATED EMPLOYEES OF SPIRIT LOOSE THEIR JOB SO THEY CAN FINALLY LEARN HOW TO TREAT PEOPLE
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Their logo is total bs. They took our money like nobody's business. They charge $25-100 for carry-on and for other things. The flight wasn't even comfortable and they don't offer free water or snacks; definitely not worth the $180 for 2 suitcases at check-in and then again at our layover. The seats are terrible and you can't push them back, making it uncomfortable to sit and fall asleep.
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Guest : Spirit Airline is by far the worst airline i ever flew on in my life!!! i recently booked a flight with them from La Guardia airport in New York connecting to Fort Lauderdale Florida to Cancun Mexico. Not only did they charge for each piece of luggage, they charged for any carry on items, as well as any beverages including water on the plane. The plane seats didnt even recline and it was the most uncomfortable flight. Going there wasnt as bad of a nightmare as coming back though! Once our trip was done and we were ready to go back home, we arrived at the mexican airport only to find out that our flight back was delayed due to a bird strike! We talked to customer service at the airport and the woman basically said flight is delayed and either we take the delayed flight to Fort Lauderdale Florida and then we are on our own, or we take the next flight out which is on Sept 5th, mind you thats two weeks away! all the passengers were outraged! None of the spirit airline representatives were sympathetic at all, not even an apology, they acted like we were inconveniencing them because we needed answers and resolutions.we had no choice but to wait and take the delayed flight to Fort Lauderdale Florida that day, yet another uncomfortable long flight home, you would think that they would serve us complimentary drinks, at least water or coffee, for the inconvenience, but NOOOO still trying to suck every dollar from our pockets! Once we arrived in Fort Lauderdale Florida, we had no clue as of what was going on, no up to date details, none of the flight attendents were being helpful at all. It was very frustrating, all we wanted to know was if our connecting flight was waiting for us to go back home to New York, but no information was delayed to us at all, until we got off the plane to more mayhem in the airport!! after waiting on a long line of craziness we finally spoke to a spirit airlines representative and she told us the next fight to NY is still September 5th, any closer flights to New Jersey / New York, all leave on later days. That did not solve anything, we all had work and our family to attend to and we needed to get home asap! the only flight available was to Myrtle Beach South Carolina, which now meant we would have to rent a car to drive a 10 hour drive back home. So unfortunately we had no choice but to take that option and waiting till the following morning, sleeping on the floors of an airport, because Spirit Airlines wouldnt even compensate us for taxi or hotel accommodations. We finally took yet another uncomfortable flight out to South Carolina and had to rent a vehicle to drive home. It was a nightmare of a trip!!! On top of everything Spirit Airlines did not accommodate us at all or compensate us for the inconvience at all. I understand things happen, but not one apology, and not even food vouchers. We had to alter and change our schedules for work and took money from our pockets that we did not plan on using, I WILL NEVER FLY ON SPIRIT AIRLINES EVER AGAIN AND I WOULD STRONGLY RECOMMEND THAT NO ONE DOES!!!!!!!! YOU GET WHAT YOU PAY FOR BUYING A CHEAP FLIGHT, IT ACTUALLY EVENS OUT WHEN YOU THINK ABOUT ALL THE FEES THEY CHARGE WITH BAGS AND EVERYTHING! YOUR BETTER OFF FLYING UNITED, AMERICAN, DELTA, JETBLUE, ETC. THANKS FOR RUINING MY VACATION SPIRIT AIRLINES!! Oh my, you didn't know there are charges for bags and drinks? Really doesn't takes a rocket scientist to know that. Hello! Their logo is the "No Frills airlines"! Your own fault that you didn't research before hand.
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Guest : Just became their customer for the first time by booking the flight via Expedia. They sent me immediately a nice e-mail inviting to join their $9 savings club, so i looked throughout their website and other than $9 mentioned everywhere all over the website, did not really notice any hints of true cost of the membership, so I signed up and got a big surprise seeing $60 leaving my bank account… Immediately I cancelled this $60 club membership, but found it is not refundable... When I finally found the way to call them (wasn't easy to find the phone numbers at all, no where on their website they have the phones mentioned) i had a guy from the call center informing me that I should have better read the terms and conditions, as it is all mentioned there in the text in the small letters. So CAUTION to all prospective customers of theirs, if you do not want to get cheated, READ carefully all their terms and conditions, especially the large texts with small letters! Otherwise this "cheap" ticket will cost you more than that of the big ones. Well duh! Dumbass
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Guest : I am going through the exact same thing. My husband and I gave up our seats because of overbooking. We were rushed to another airline to catch a flight that was going to another city, then we had to catch another flight, and then be shuttled another hour to our original destination. This was our mistake. Our kindness to let the couple take our seats so they could get home to their kids ended up costing us so much stress. I was told that we signed a legal, binding document and it specifically states all of there stipulations on using their "free" vouchers. I explained we had 5 minutes to catch the flight they were rushing us to and was told in the chaos, because we did not have TIME to read the fine print, that we could fly anywhere, any time, any place Spirit flies. Have spent hours on the phone arguing with them. They don't give a * about the customer. I am so disappointed. Let me start out by saying I have been flying Spirit for years. They were my airline of choice and I usually recommend you to friends and family who travel. I received two vouchers for round trip flights fr om Spirit back in July when I was booked on an overbooked flight. I accepted these vouchers under the condition that I could use one of the free round trip flights for a family member. I specifically inquired about using one flight for another person, and was told at the gate that this would not be a problem if I were to call customer service when I was ready to book my flight. We were planning to use the vouchers for a family trip to Jamaica. When I called to book the flights using my 2 free vouchers, I was told that I in fact could NOT use the second voucher for someone else. I was transferred to an "escalation" manager to help me with my claim. I explained that I was told I'd be able to use the voucher for the other flyer. In direct contradiction to what I was told by the gate attendant, the escalation manager was unwilling to work with me, stating that I would not get my voucher transferred no matter what or who I spoke to. The attendee at the gate misled me into giving up my seat on the flight. What's more, the customer service representative was rude, unhelpful, and hung up on me when I asked for an explanation of why I could not use my voucher for someone else. I then decided to use the vouchers by booking two separate flights for myself to Florida. After spending an hour on the phone with another rep trying to find dates that Spirit would honor, I went to book the flight online. When I typed in my voucher credit, I found out it was good for only $74 of a $250 flight. My vouchers have now gone to * as they expire tomorrow. The entire process was completely misleading and I was lied to on more than one occasion-- first, being told that the vouchers were for "free" flights-- this is completely misleading as I would have to pay more than 2/3 of the flight cost, and second, that I would be allowed to use my voucher for someone else. These are extremely unscrupulous business practices. Is that how you thank someone for getting off a booked flight to make room for other passengers? I went out of my way and inconvenienced myself for these vouchers, believing I was getting a free flight for myself and a family member, and it turned out to be no more than a small coupon that I could use on very lim ited dates only. I am disappointed, * , and have been disrespected and inconvenienced by Spirit airlines in many ways. From the lying gate attendant to the shoddy customer service, I can promise that I will NEVER fly Spirit again, and I will tell this story to anyone I encounter when the subject of travel comes up. I am also considering seeking legal representation to address this fraudulent offer in a court of law so that I can recoup losses and so others will know how they mistreat (once) loyal customers. I hope Spirit is exposed for the fraud they are.
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They canceled our flight, then told us they could get us to our destination in three days or they would refund our money. What a choice, since we were going on vacation. Will never fly Spirit, no matter how low their flight prices are.
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Mr. Spirit : Hello. Does anyone know how to contact a human customer service representative for this airline? or at least an email in which someone will actually respond? i called their non toll free service number, and there was no option to speak with an agent. one time i forwarded to an agent, seemingly randomly, but i have no idea how, so i know it can be done. but i have not been able to contact an agent since after many tries. ben.baldanza@spirit.com
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Spirit has made me feel anger that I've never felt before. They are glorified thieves. I called to get a refund for a seat they mislead me into thinking I needed to purchase. I purchased the seat 48 hours prior to the flight time. I realized I was tricked into thinking I needed to purchase the seat shortly after I made the purchase. I called immediately to get a refund and they wouldn't BUDGE. They make it very apparent that the customer is their last priority.
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Flight 245. Chicago- Las Vegas siting 1 hour in plain with children's no water nothing. There are said that brake system need update . Ask GOD for safe landing
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Thank you for giving me the opportunity to describe my recent experience on your airline! The only thing that puzzles me is, with all the constant nickel and dime attitude... how do you stay in business. 1) The poor web site - can't pay for return bags... thought I had paid but again you had your hand in my pocket. Your strategy of luring people with low-fares and low service - but not really low fares when all is said and done. In a word deceptive - sneakily deceptive. 2) The inability to get a smart phone - non-paper boarding pass - forcing me to your counter... 3) The truly surly counter representative - who repeatedly said - "sir - your confirmation code indicates you don't have reservations today" --repeatedly - even after I showed her the PDF of the boarding passes for the flight we eventually did catch --- anybody there heard that customer service means not telling the customer they are "wrong" repeatedly when they are actually right -- and then how about a polite apology --- not your personnel. 4) Waiting in line with forty other travelers while one person manned the counter - then we got "Miss Sunshine" who went on-duty at 12:00 this past Saturday (at O'Hare airport). 5) Let's see --- the ridiculous snacks you offer -- not one thing a parent could buy their child unless they wish to poison them. Has anyone read about food quality - Coke products - really! The "value" menu -- buy more bad stuff and save! That is so cynical it's pathetic. 6) I didn't sign-up for the extra leg-room offer but I also didn't know my knees would be crammed into the seat in front of me for a two hour flight either - these seats were not standard - I've flown 250,000 miles over the past five years. I took a picture for reference. I'm six feet tall - so no giant, and relatively trim, so what was that - again quite deceptive - not a comfortable ride - compared to any of your competitors. 7) The laughable effort to sell credit card application during the trip - giving away more flights on a truly terrible airline, and (I can't be 100 % sure about this), not a single person took the sweetened "offer" of an additional "free flight" - all those destinations, not a single interested party. 8) As we waited more than 30 minutes for our bags, laughing that this would be the last time we ever flew Spirit, we re-named your airline "Suck-it". Pardon the vernacular. 9) As any marketing person knows, a happy customer tells three people about their experience, but an unhappy customer tells ten. Your deceptive practices really rub people the wrong way and in the age of social media I plan to inform as many people as possible for years to come to not consider your airline, cheap and honest is one thing, cheap and cynically calculating is another. 10) Let's see, I just tried to "unsubscribe" to all the Spirit emails being sent and of course - I can't really unsubscribe -(just from your "partners") because, unlike everyone else on the web (who play by the rules of allowing people to quickly unsubscribe), you won't give the choice of "totally un-subscribing". This is just another example of bad business practices. Ultimately it comes down to the value proposition - how much is someone willing to put up with in order to say to themselves "all things considered - it was worth it"; and in that equation, you failed miserably. I'm "...loading something awesome" for you -- a hashtag #spiritairlinesworstairline, probably already taken but I'll check it out and add my comments. Thanks for giving me the chance to tell my story, and please, unsubscribe me!!!
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Just to start for all you who will say I did not do my due diligence ... when I bought the tickets I new it was an ala-carte airline and followed their bag policy completely. That was not my problem. I have flown on many different airlines over the years for both business and pleasure. I will not bore everybody with the details but this was the worst experience of my life with an airline. The staff was extremely rude and unhelpful, bags were mis-tagged and sent to the wrong city, "big seat" I paid extra for was broken, sink in the plane was broken with a bag of handiwipes in it. The small amount I saved on the flight was not worth the aggravation. Do not fly Spirit Airlines!!!
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Flew Spirit through Orbitz. Got what I paid for. Ticket was extremely cheap round trip Portland to SAN Diego. Scheduled my return for a Thursday evening so that I had the weekend to get ready for the following work week. The return flight was after 7:00 p.m. but on Thursday morning at 8:00 a.m., they had already cancelled the flight due to weather on the east coast. Funny enough, our particular plane was coming from Las Vegas to San Diego and on in to Portland so the east coast weather had nothing to do with it. The flight ended up being late out of Las Vegas and to make up time the airline cancelled the San Diego flight and flew them all straight to Portland. When we called to find out what we were suppose to do about having our flight cancelled that morning, the airline stated that they would be able to get us out on the next flight. OKAY! And then they told us that their next flight was MONDAY evening. WHAT? There is NO WAY that we can stay in San Diego for another 4 days! We did not have a sitter lined up for our children for that 4 days, our animals were in a kennel and Spirit had NO intentions of giving us lodging or food. They told us that we could stay at the airport and check in with the ticket counter for a $9 food voucher. $9???? FOR WHAT? That will NEVER feed us in an airport! And spending 4 DAYS in the airport was not an option. The customer service lady told us that it was NOT HER PROBLEM that we did not plan for emergency. WHAT? That is why we cut our vacation on a Thursday so that we would have the weekend to get our life back to normal before our weekly obligations. WHAT AIRLINE CANCELS A FLIGHT ALMOST TWELVE HOURS BEFORE IT AND TELLS YOU THAT THEY CANNOT GET YOU OUT FOR ANOTHER FOUR DAYS? and then gives you no lodging voucher.? Needless to say, it was cheaper for us to book a one way ticket through Alaska Airlines than it was for food and lodging and the headache of trying to find a new sitter for the next four days as well as paying additional kennel fees for our pets. And then the airline told us that since we were not using their Monday flight we could not get a refund for the return trip that THEY cancelled to begin with. I hope this airline loses their entire business and ends up in the hole with lawsuits. The money saved flying with them originally was only $175 per ticket. I definitely got what I paid for. Dont let their fares fool you.
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Worst airline ever. we were stranded at rsw to ord when they canceled our 11:17AM flight at 730PM. delay after delay. they handed out bogus hotel coupons and left everyone with no way home. I was told by the Avis clerk that the spirit pilot who was suppose to fly - was at the rental at 5 laughing that he wanted to get out of town before the mad rush.
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We've become a nation of whiners who refuse to take personal responsibility...and many of the complaints on this forum are living proof. Use your head, do your homework and you will be fine. I'm convinced that many of the people who have had a bad experience with Spirit would have a bad experience on ANY airline, due to poor planning and lack of doing even basic research into something as important as the airline's policies.
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The vast majority of the complaints against this airline are "USER ERROR"...i.e. arriving at the airport too late, not researching their fees and policies ahead of time and expecting more than they paid for. Anyone with a brain who actually does their homework can save significantly by choosing Spirit. Bad experiences due to delays/cancellations can and do happen on ANY airline....which is why I favor road trips when possible....but it's great that people who actually use their brains can save so much flying on a no frills airline like Spirit.
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Anyone post 9/11/2001 who actually arrives at the airport just 50 minutes prior to departure of their flight...is an ignoramus and deserves to miss their flight! The vast majority of the complaints against Spirit are either poor planning or things that can and do happen on ANY airline.... Guest : What a crappy airline. We didn't start off on the right foot and it got worse as the day went on. We arrived at the airport 50 minutes prior to departure and were told we couldn't get on our flight in time and would have to take the next flight 8 hours later! We saw plenty of people arriving at the last minute (i.e. 15 minutes before departure) for the later flight who somehow, were still allowed through security and checked in. The seats are very crowded and we were very surprised that they are charging for sodas on the flight! The baggage fees are ridiculous and if you didn't know to pay for them ahead of time online, you get charged even more at the airport ($45+ / bag). All this to save $100 over flying American, my preferred airline. I will tell everyone I know to never fly Spirit. Never again.
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If you are actually surprised, shocked or outraged at Spirit's fees...then you are an ignoramus. Anyone with a brain can save plenty of money flying this airline, but not if you're dumb enough to actually do ZERO research and due diligence before reaching the airport.
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Well, they've had ZERO deaths in their history (since 1980), so I would say their safety record is quite good!
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I actually flew to Vegas, because I had booked a cheap room with las-vegas.hotelscheap.org/ and I was disappointed by the Airlines. Really thought the service would be better. Never again! Edit: FINALLY fixed it! Sorry for the triple-post
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I actually flew to Vegas, because I had booked a cheap room with [URL]las-vegas.hotelscheap.org/[/URL] and I was disappointed by the Airlines. Really thought the service would be better. Never again!
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Spirit Airlines is the worst of the worst airlines, I have flown. It was my first time and unfortunately, I did not see these reviews earlier. It is most certainly my last time to travel on this airline. I wonder if Spirit Airlines management even gives a sh*! about these reviews. What a piece of * airline.... Ripoff fees, unfriendly staff, poor service, terrible planes.... why wouldn't they have cheap fares. Oh! and remember to carry your water, they charge you for that too. Unless that is only airline flying the route you need (which will NEVER NEVER BE THE CASE), don't even think of flying Spirit Airlines. They are by far the worst.
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Curious if you were able to do this. I'm in similar situation want to fly out day before on stand by. Did it work? Guest : if I have a reservation for the 21 of March and want to fly standby on the 20th what is the fee
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if I have a reservation for the 21 of March and want to fly standby on the 20th what is the fee
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Guest : Awesome awesome awesome.....spirit airlines is the best airline I've ever been on ( excludes delta airlines ) they have great employees and great food awesome prices awesome service on time never been delayed short flight and lots of leg room and don't forget lots of carry on bag space these trips I made on spirit airlines were awesome fly on spirit airlines! Guest : clearly you are being facetious or you work for Spirit or you are 10 years old. I am 5'2" and I find the seat-spacing annoyingly tight. They charge $3 for water. But... I will still use them - they have direct flights to Fort Myers at a good price to Fort Myers.
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Just became their customer for the first time by booking the flight via Expedia. They sent me immediately a nice e-mail inviting to join their $9 savings club, so i looked throughout their website and other than $9 mentioned everywhere all over the website, did not really notice any hints of true cost of the membership, so I signed up and got a big surprise seeing $60 leaving my bank account… Immediately I cancelled this $60 club membership, but found it is not refundable... When I finally found the way to call them (wasn't easy to find the phone numbers at all, no where on their website they have the phones mentioned) i had a guy from the call center informing me that I should have better read the terms and conditions, as it is all mentioned there in the text in the small letters. So CAUTION to all prospective customers of theirs, if you do not want to get cheated, READ carefully all their terms and conditions, especially the large texts with small letters! Otherwise this "cheap" ticket will cost you more than that of the big ones.
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Spirit Airlines is the best airlines in America because they cater your every favor and help u with everything and have very nice seats and they are really nice.
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This is the work airline ever! I booked a flight fr om Minneapolis to Las Vegas for 12/26/13. First, there was a six hour mechanical delay, then it was cancelled. BEST THEY COULD DO WAS A FLIGHT LEAVING FIVE DAYS LATER!!!!! Well, the hotel room at the Bellagio is still in question if I can get anything back. No doubt I am out for the first night, plus service fee and cancellation fee. Think talking to "customer service" in India is going to help. Nope! I was told "It is clearly states in the legal section of the terms and conditions that they are not responsible." I am disgusted with their policies and service! They should be ashamed and deserve all the terrible reviews they receive. DO NOT EVER BUY A TICKET ON SPIRIT! Spend a few extra bucks on a major carrier that has a fleet of planes so you can get wh ere you are going. Ruined a Vegas vacation and still paid even though never arrived!
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Horrible...Horrible...I swear I would rather walk then ever fly this miserable airline again. Save yourself...DO NO FLY SPIRIT.
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Hello. Does anyone know how to contact a human customer service representative for this airline? or at least an email in which someone will actually respond? i called their non toll free service number, and there was no option to speak with an agent. one time i forwarded to an agent, seemingly randomly, but i have no idea how, so i know it can be done. but i have not been able to contact an agent since after many tries.
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NEVER AGAIN! Got overcharged and ignored by their customer service Spirit is the worst. Their continued existence is a mockery of decent business practices and corporate social responsibility. It's time we do something about it! fspiritair.com/
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Let me start out by saying I have been flying Spirit for years. They were my airline of choice and I usually recommend you to friends and family who travel. I received two vouchers for round trip flights fr om Spirit back in July when I was booked on an overbooked flight. I accepted these vouchers under the condition that I could use one of the free round trip flights for a family member. I specifically inquired about using one flight for another person, and was told at the gate that this would not be a problem if I were to call customer service when I was ready to book my flight. We were planning to use the vouchers for a family trip to Jamaica. When I called to book the flights using my 2 free vouchers, I was told that I in fact could NOT use the second voucher for someone else. I was transferred to an "escalation" manager to help me with my claim. I explained that I was told I'd be able to use the voucher for the other flyer. In direct contradiction to what I was told by the gate attendant, the escalation manager was unwilling to work with me, stating that I would not get my voucher transferred no matter what or who I spoke to. The attendee at the gate misled me into giving up my seat on the flight. What's more, the customer service representative was rude, unhelpful, and hung up on me when I asked for an explanation of why I could not use my voucher for someone else. I then decided to use the vouchers by booking two separate flights for myself to Florida. After spending an hour on the phone with another rep trying to find dates that Spirit would honor, I went to book the flight online. When I typed in my voucher credit, I found out it was good for only $74 of a $250 flight. My vouchers have now gone to * as they expire tomorrow. The entire process was completely misleading and I was lied to on more than one occasion-- first, being told that the vouchers were for "free" flights-- this is completely misleading as I would have to pay more than 2/3 of the flight cost, and second, that I would be allowed to use my voucher for someone else. These are extremely unscrupulous business practices. Is that how you thank someone for getting off a booked flight to make room for other passengers? I went out of my way and inconvenienced myself for these vouchers, believing I was getting a free flight for myself and a family member, and it turned out to be no more than a small coupon that I could use on very lim ited dates only. I am disappointed, * , and have been disrespected and inconvenienced by Spirit airlines in many ways. From the lying gate attendant to the shoddy customer service, I can promise that I will NEVER fly Spirit again, and I will tell this story to anyone I encounter when the subject of travel comes up. I am also considering seeking legal representation to address this fraudulent offer in a court of law so that I can recoup losses and so others will know how they mistreat (once) loyal customers. I hope Spirit is exposed for the fraud they are.
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Spirit Airline is by far the worst airline i ever flew on in my life!!! i recently booked a flight with them from La Guardia airport in New York connecting to Fort Lauderdale Florida to Cancun Mexico. Not only did they charge for each piece of luggage, they charged for any carry on items, as well as any beverages including water on the plane. The plane seats didnt even recline and it was the most uncomfortable flight. Going there wasnt as bad of a nightmare as coming back though! Once our trip was done and we were ready to go back home, we arrived at the mexican airport only to find out that our flight back was delayed due to a bird strike! We talked to customer service at the airport and the woman basically said flight is delayed and either we take the delayed flight to Fort Lauderdale Florida and then we are on our own, or we take the next flight out which is on Sept 5th, mind you thats two weeks away! all the passengers were outraged! None of the spirit airline representatives were sympathetic at all, not even an apology, they acted like we were inconveniencing them because we needed answers and resolutions.we had no choice but to wait and take the delayed flight to Fort Lauderdale Florida that day, yet another uncomfortable long flight home, you would think that they would serve us complimentary drinks, at least water or coffee, for the inconvenience, but NOOOO still trying to suck every dollar from our pockets! Once we arrived in Fort Lauderdale Florida, we had no clue as of what was going on, no up to date details, none of the flight attendents were being helpful at all. It was very frustrating, all we wanted to know was if our connecting flight was waiting for us to go back home to New York, but no information was delayed to us at all, until we got off the plane to more mayhem in the airport!! after waiting on a long line of craziness we finally spoke to a spirit airlines representative and she told us the next fight to NY is still September 5th, any closer flights to New Jersey / New York, all leave on later days. That did not solve anything, we all had work and our family to attend to and we needed to get home asap! the only flight available was to Myrtle Beach South Carolina, which now meant we would have to rent a car to drive a 10 hour drive back home. So unfortunately we had no choice but to take that option and waiting till the following morning, sleeping on the floors of an airport, because Spirit Airlines wouldnt even compensate us for taxi or hotel accommodations. We finally took yet another uncomfortable flight out to South Carolina and had to rent a vehicle to drive home. It was a nightmare of a trip!!! On top of everything Spirit Airlines did not accommodate us at all or compensate us for the inconvience at all. I understand things happen, but not one apology, and not even food vouchers. We had to alter and change our schedules for work and took money from our pockets that we did not plan on using, I WILL NEVER FLY ON SPIRIT AIRLINES EVER AGAIN AND I WOULD STRONGLY RECOMMEND THAT NO ONE DOES!!!!!!!! YOU GET WHAT YOU PAY FOR BUYING A CHEAP FLIGHT, IT ACTUALLY EVENS OUT WHEN YOU THINK ABOUT ALL THE FEES THEY CHARGE WITH BAGS AND EVERYTHING! YOUR BETTER OFF FLYING UNITED, AMERICAN, DELTA, JETBLUE, ETC. THANKS FOR RUINING MY VACATION SPIRIT AIRLINES!!
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Based on a recent trip on Spirit from Philadelphia to Dallas that went without any major problems, I booked flights for my son and his girlfriend to travel from Dallas to Philadelphia so they could attend a couple of family affairs. The weather in the Northeast has been pretty stormy, so a two hour delay in the arrival time was not unreasonable. Sending the luggage to Portland, Oregon instead of Philadelphia however was a major gaff. It took six hours for Spirit to find the luggage (calling at 2 am) and two days to get it to Philadelphia. This was long after the contents were needed for the scheduled events. Recovering the suitcase included a series of telephone conversations with a number of Spirit contacts who had no idea how to find the bag, or any records of the many conversations around the report and recovery efforts. The day shift had no idea what was done by the night shift. We live 50 miles from the airport and the family events were over 100 miles away from there in NY. Spirit was unable to route the bag to a NY airport, succeeding only in getting it to Philadelphia two days after the flight arrived. After driving 100+ miles and diverting to the airport to pick up the bag, we were informed by the ticket agents that the bag was locked up somewhere at the airport and we had to wait for them to check in all the passengers for the then departing flight. An hour later, now nearly 10:00 pm, the bag was finally produced. In the interim, replacement garments/toiletries, etc cost $490. Next came the return flight. Although scheduled to depart at 12:15 pm, continuing weather conditions had departure delayed until 2:30 pm. Arrived at the terminal at 12:45 pm. The check in agent was nice enough to send the errant bag home at no cost. The flight was delayed further until 5:15 pm due to engine problems. Spirit apparently then planned to re-task a plane used for a flight to Myrtle Beach, bring it back to Philadelphia and use it to transport the passengers to Dallas. Somebody at Spirit must have looked at the cost of moving an empty plane and squashed the plan because at 5:00pm the flight was cancelled outright. I think this was planned to coincide with the closure of the Florida executive offices. No one there wanted to deal with the 178 irate passengers. At the ticket counter, after another extended wait on lines, an offer was made to re-book for the next flight (in two days) or for a partial refund of the cost of the return flight. The passengers both have new jobs and needed to report for work the next day. Any idiot knows that five o’clock on Monday evening is not a good time to make air transportation arrangements. Fortunately, through one of the web travel sites, a flight on US Airways was found at 7:30 am on Tuesday at the reasonable cost of $310 per passenger. So with $620 for new tickets, $200 for an overnight hotel stay and the $715 cost of the original tickets, minus the measly $120 refund offered, the cost of these discount Spirit tickets rises to nearly $2,000 and I got great prices on the hotel and alternate flight. In the course of the four day trip, the passengers spent eleven hours at airports and three hours on telephone calls. Not priceless! It is clear that the costs incurred as a result of one Spirit Airlines special experience could not be recovered in the pennies saved in a hundred “low fare” flights. I have learned in this experience that compared to traditional airlines, ultra low cost translates to ultra low service. The company employees from president Ben Baldanza down, know this and embrace it as a business model. The low costs come with reduced or non-existent staffing at airports in roles including baggage services, ticketing and operations. Fact is, Spirit may actually deliver you and your bags as scheduled a high percentage of the time. BUT, from this experience I can say that any ONE time they fail can make the travel experience horrific enough to offset any benefits of low cost forever. Stick with the majors. If they mess up, you have the benefit of SERVICE, which usually includes hotels, rerouting, meals, local transportation, full refunds and perhaps best of all, apologetic employees. Ben Franklin is credited with a quote that goes “The bitterness of poor quality remains long after the sweetness of low price is forgotten.” I would advise anyone planning a trip on Spirit Airlines to keep this in mind.
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Our group arrived at the airport at 3pm for a 4:55 flight. We left the airport at 8:45pm! We were halfway to Denver when we turned around due to mechanical problems. We landed at DFW, our departure point, at 11:30 where we were made to deplane while they worked on the plane. We were boarded again on the same plane and left a second time for Denver at 12:00am. We finally arrived in Denver around 2:30am. We could have driven in the time Spirit Airlines took to get us there. Our return flight was 5 hours late, too. NEVER, NEVER, NEVER fly this airline. Rude customer service, hidden fees and no schedule.
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DON'T FLY SPIRIT They get a 1 star onlyl because 0 stars isn't an option. Just pay the extra $100/$150 and go with the Delta/American, etc. First off, the cabin was rather warm until the plane actually started to taxi. Nothing out the ordinary that Spirit has a 45 minute check in prior to departure. Much like the other guys. BUT they wouldn't let us check in at the kiosk or counter!!! We had a 7:25 am departire from Ft. Lauderdale to Baltimore. We arrived at the kiosk at 6:32/6:35am. We should have been able to check in becasue techically, the latest you could check in was 6:40! We went to the counter, showed our ID's and the agent stated, yes I see you all on the flight, but I can't check you in. We stated we had prepaid our carryon luggage so nothing needed to be checked. They still denied us. Instead, they offered to rebook us for a flight out on Tuesday! We were checking in for a Sunday flight! Then the agent stated we can put you on stand by tonight for a 8pm flight, but in order for us to put you on standby, you would have to rebook for the Tuesday flight for $88 . I said HOW C AN YOU EVEN SAY THAT WITH A STRAIGHT FACE!!?? We ended up booking brand new one way tickets through US Airways and guess what, we were able to check in 30 mins prior to departure... Just go with the big boys because Spirit Air is just a RIPOFF with all of the extra fees ($35 for carryon bags, $10 printed boarding passes, etc)
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Do not be suckered in to their low cost airfare promotions, as it's all a come-on that will cost you at the ticket counter upon check-in. They have hidden fees for everything imaginable. In fact, if they could legally get away with charging for seat belts, I'm sure they would be the first airline to do it. They have the absolute worst customer service of any airline I have ever flown, and that includes some third world carriers. Their staffing is horrendous, with virtually every agent being rude, indifferent and intolerant, with no compassion whatsoever. It's a mind numbing experience, and that's before you even step onboard the airplane. Their seating is so tightly packed that your legs will be guaranteed to be numb long before you reach your destination. Personally, I would rather strap my suitcase to my back and take to the back roads on a skateboard to get to my destination, rather than endure the hellish nightmare of a Spirit Airlines flight. Yes, it really is that bad!
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We flew with Spirit several weeks ago on the way back from my mom's funeral, there was an announcement, "We are looking for one volunteer to take the next flight so we can get someone on this flight who needs to be. You'll be compensated with a Free Round Trip Ticket for your troubles". I went to the desk and they further explained that I'd be booked "on the next Spirit flight" and get a free round trip ticket plus food vouchers. I was then told to walk to the front counter and ask for a "Supervisor". I walked to the front, waited in the line for about 30 minutes and then another 20 minutes for the "supervisor" to come out. She then filled out a brochure-looking thing with a number for me to claim my free ticket (I assume that's the "voucher"). She then rushed me to the Taxi line for a taxi ride for 1.5 hours to Midway Airport. At Midway, I waited 45 minutes in the security line, and had about 30 minutes before my flight (on Southwest?). This was very inconvenient, I never expected to be put on a taxi ride for 1.5 hours, and if I was told this at the time I would have turned down the voucher. When I attempted to use my food vouchers I was turned down at 3 different places, so I had to purchase food. Fast forward to today: I have to book a flight to Detroit (from LAS) and the website shows an available flight at 8:11am arriving in DTW at 3;03pm. This is the only flight I can take because I have an appointment that evening at 6pm. I cannot take a flight the day before because I have a contract to work that day as well. The website also shows my return flight available for 11:10am arriving LAS 12:30pm. This is the ONLY flight that I can use on that day because I have a contract to work the day prior and have another contract to work at 5pm that night. When I called to redeem the voucher, I was told neither of those flights were available for voucher travel. The only flights that seem to be available are "red eye" overnight flights. This is not at all convenient and frankly is not the way to treat a customer who VOLUNTEERED TO HELP THE COMPANY by allowing someone else to take my fully paid-for seat. I feel I was lied to by the gate agent who never told me I'd be restricted to certain flights on certain days (I would expect to not be able to use the voucher on holidays or other historically busy days). The "supervisor" who gave me the voucher NEVER told me about any of these strict restrictions, or I would have not accepted the voucher (of course by the time I would have been told this, it would have been too late anyway, my flight was already gone). I was completely misled as to the value of this "voucher" and my ability to actually USE it. The voucher is worthless to me with such strong restrictions. I feel like they've given me something then taken it away... and gave it to me under false pretenses. I never, ever, would have accepted this voucher had I known the problems and "hoops" I'd have to jump thru in order to use it. It's wrong that Spirit as a company would mislead a flexible customer that is trying to HELP THEM. I should also mention the "available" flight was listed as $20 cheaper than the one I needed I even offered to pay the difference, but was denied!
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Our video camera was destroyed on our Spirit Airlines flight. They have refused to compensate us in anyway for the loss of our camera. My husband and I have flown on Spirit Airlines twice. Both times our luggage has been damaged. Additionally, the second time the screen of our video camera was shattered. We reported the problem to Spirit immediately. To get reimbursement from Spirit you must first get the paper work from one of their employees, take the damaged article to a repair location to receive a quote and return the quote and paperwork, then wait several weeks to find out if you will be reimbursed. I won't go into all the details but suffice it to say it is a hassle, but somewhat understandable. Having gone through their hoops we awaited our reimbursement. Both times we were reimbursed for the damage to our luggage, but they refused compensation for our destroyed video camera. They said it is against their policy. Having viewed their policy I do not think it is clear that they will not compensate for damaged items. But it seems they will only compensate for damage to baggage, not for anything within your bags. Having our bags damaged each time we have flown with them indicates to us just how little concern they have for their customers' property. Anyone who flies on them needs to be aware of the high likelihood that their property will be damaged, and compensation will only be offered for the damage they do to the bags, not anything of real importance. I will never fly them again and want to warn others of this policy - the discount in fares will not compensate for the damage they will likely do to your property.
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I swore to my wife that for the first time in my 53 years I would actually write a review about this airline! Yes, I was that disgusted. But where do I start to sum up my dissatisfaction?? Horrible customer service..five rude and arrogant counter clerks. Then $145.00 in hidden baggage charges ($50.00 per bag checked in and $45.00 for a carry on bigger than a purse). Then, 35 minutes late for departure (during a period of nationwide perfect weather too!). Then, rude and ahole flight attendants with a bad attitude. Then, they charge for soft drinks and pretzels/peanuts. Then, they keep bugging to "help" them clean the plane since they're the "low cost" airlines".. Low Cost? Go out of business soon and send your CEO to greet guest at WalMart.
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Trust me and DON'T EVER fly SPIRIT AIRLINES- it is a total scam and RIP OFF!!!! They sell you cheap tickets and once you buy them at the price quoted they will call you and tell you that the ticket you bought had tripled in price and will try to make you pay the higher price. I had to fight with them for 2+ hours to get the tickets I had purchased at the original price. Then when you get to the airport they make you measure your bags in the bins pictured here and if even a strap of your bag sticks out of the bin (we are talking even a fraction of an inch) they will charge you $50-$100 for your bags!!! I have flown a lot in my life but never have I come across such a bad, money hungry and deceptive airline EVER!! You are better off paying the slightly higher price to fly any other airline over this one!! #spiritairlines #spirit #airlines #travel #airtravel #ripoff #scam # * #ridiculous #dontflyspirit #cheat #cheap #budgetair #cheaptickets #airline #spiritairline
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What a crappy airline. We didn't start off on the right foot and it got worse as the day went on. We arrived at the airport 50 minutes prior to departure and were told we couldn't get on our flight in time and would have to take the next flight 8 hours later! We saw plenty of people arriving at the last minute (i.e. 15 minutes before departure) for the later flight who somehow, were still allowed through security and checked in. The seats are very crowded and we were very surprised that they are charging for sodas on the flight! The baggage fees are ridiculous and if you didn't know to pay for them ahead of time online, you get charged even more at the airport ($45+ / bag). All this to save $100 over flying American, my preferred airline. I will tell everyone I know to never fly Spirit. Never again.
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Oh Spirit Airlines…well, much like everyone else, I highly recommend flying with ANYONE ELSE! We were on a flight fr om Denver to Vegas, while waiting in line to check in they informed us that our flight had been canceled and that they could not fly us out until tomorrow morning. Unfortunately, we were not as flexible as some of the other customers, we had already spent $600 on events/hotel for that night, and therefore I did not want to just be out that much money. A Spirit employee informed us that our returning flights would not be affected; we could try to get on with a different airline today if there were any seats available, and that they would give every customer round-trip vouchers to anywhere they fly internationally or domestically. Considering we had stuff planned in Vegas that we wanted to get to, we hurried and booked a flight through SouthWest (one-way), for $400 more then we paid for our roundtrip flight through Spirit. Considering we booked the flight very last minute, we were not surprised to have had to pay so much for a one-way flight. When we were leaving Vegas we went to get our tickets and they informed us that our returning flights had been canceled because we were not on the original flight that we had booked. We saw six other guests that were supposed to be on our flight from Denver to Vegas and were supposed to be on the same flight from Vegas to Denver, who also had their returning flights canceled without being informed. We were supposed to leave Sunday, but they said that the earliest they could get us out would be Tuesday. When you’re in Vegas, staying an extra two nights is expensive when you consider just the hotel, meal, and taxi fares. Finally after spending six hours at the Las Vegas Airport trying to deal with them they said they would put us up in a hotel and give us a meal voucher for dinner ($7 for two people to share, that can only be redeemed in Denny’s or the hotels gift shop). We still had to buy returning tickets, which we used our free round trip vouchers for; by free round trip vouchers they mean $50. So therefore, we still had to spend money on one-way tickets. We finally got on standby!! YAY! As for the flight, the seats are so cramped it is ridiculous. I am 5’7” and I HAD to sit up straight the whole time or else I was in my neighbor’s space. They also have outrageous bags fees, you have to pay for carry-ons and regular checked bags and it is not cheap! They also do not give out refreshments on anything on the flight; it is $3 for soda or water. Their flights might be cheap but you are better off paying a little more with any other company initially, you will make up the extra amount of money with what you spend in baggage fees, refreshments, being comfortable, and having peace of mind throughout your traveling experience. Oh and they charge you $5 to have the person checking you in print off your boarding pass instead of going to the kiosk and printing off yourself. It doesn’t make sense to nickel and dime your customers when you know that it will upset them and make them regret using your company to begin with. Not once did Spirit Airlines call or email me to tell me my flight was canceled, my returning flight was canceled, or that they refunded my money. You would think that they would like to keep you informed. When we had to switch to SouthWest they called us to tell us that the gate we needed to be at had been changed, something we could easily figure out on our own. You would think Spirit would try to keep their customers informed especially on whether you will be flying to wh ere you need to go or not!
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This airline has the worst customer service imaginable. They just changed our flight by one day. We have a connecting flight, and a hotel on the other end. They will do nothing for us. We booked a round trip, and swore never to fly them after the first flight. Now we wonder if we are going to skip the return ticket.
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So where do I begin!!! The flight to Myrtle Beach was fine....However, I was scheduled to leave tonight @9:25 get to the airport to find out the flight was delayed until 1:00am.....around 9:45 I went up to confirm it would still be leaving @1...just to be told oh it was rescheduled until 2am....well around 10:30.....an announcement went out that the flight was cancelled.....WHAT!!!!!.....so what are my options....u can reschedule for tomorrow night at 9:25......really what r the odds of me and everyone else from today's flight along with others who already booked that flight fitting on that flight????? She then tells me I can get a refund and do whatever I want with it......And just because of that smart remark...i took my money and now my kids and I will flying with a well known Airline not some rookie BS of a company...NEVER AGAIN.....
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