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United Airlines Discussion
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I’m looking to buy a ticket from Madrid to San Francisco with a 1 hour and 20 minute layover in Zurich. I will be on Baltic/ United for both legs. Is one hour and 20 minutes enough time nowadays to get through Zürich on my way to italy? Has anyone done this recently?
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How do I contact United Airlines? I have tried Help and I have sent an email using the address that I received from them. I was not aware that I would have to pay 75 USD to bring my checked baggage back.
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Alexwl : Hey all, I recently flew United Airlines, got several travel certificates worth $700 that I won’t use. Pictures or a screenshot of the certificates is available upon request. If you plan to travel with United and want a o save a couple of bucks, just DM me. Would give them away for like $350-400. Cheers Alex Where are you located?
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EthenLewis : Hey travelers! Do you know how to change a misspelled name on United airline ticket? Any tips on how to fix this quickly? Because I have just realized that my father's name is wrong on the United Airlines ticket. The customer service line is busy and we are anxious. Please share your experience and advice!Hey there! Sorry to hear about the name issue. I had a similar situation once. Try reaching out to United on social media; sometimes they respond faster. Also, you might want to check their website for any self-service options.
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Hey all, I recently flew United Airlines, got several travel certificates worth $700 that I won’t use. Pictures or a screenshot of the certificates is available upon request. If you plan to travel with United and want a o save a couple of bucks, just DM me. Would give them away for like $350-400. Cheers Alex
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Hey travelers! Do you know how to change a misspelled name on United airline ticket? Any tips on how to fix this quickly? Because I have just realized that my father's name is wrong on the United Airlines ticket. The customer service line is busy and we are anxious. Please share your experience and advice!
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Our son has to fly since August to start his first year at a university. Fly from a European city to Chicago and from there to Lincoln (United). In August our son will be 17 years old (born in November). We are worried that you will have a problem flying alone even if you are a teenager. Being an international minor, could you have problems at O'Hare customs or on the last United flight of the day? United's policy says that you can travel alone but just in case you have parental authorization.
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IN 1990/91 or 92, I was flying from Chicago to San Fransisco and a replacement plane was needed for the scheduled 727 service that had a mechanical issue. A DC-8 was selected for the replacement aircraft, I believe in the Super series. Two separate flights were combined into one for this replacement aircraft, first flying to Oakland and dropped off passengers, and then continued for a few minute flight to SFO across the bay. Was this one of the last flights of a DC-8? My original 727 flight was scheduled to be direct from ORD to SFO. Any information on this flight and DC 8 replacement aircraft used? Thank you.
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year 2018 all previous messages: This is not the United Airlines carrier site here, but the discussions forum here. There is no flight information /e-ticket number / reservation on this air carrier in most comments. No one can reply without the correct and full data on the reservation or on the flight/destination or the description of the services. Such comments are not fair and usfull. In order to get the correct reply, kindly attach the reservation / booking number and produce date / fllight number / airports. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 2-3 days by free staff in English. This reply is not on behalf of the United Airlines air carrier. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.
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Today, I boarded my first United Airlines flight. On my way, I saw a Frenchie that looked identical to my own precious Winston. He was with his family - a young girl, no older than 8, her toddler sibling and their mother. He was meant to grow, learn, cry, play with those young children and be their furry friend. He was meant to live a long life filling that family's days with that special joy that only a dog can bring. I sat behind the family of three and thought myself lucky - who doesn't when they get to sit near a puppy? However, the flight attendants of flight UA1284 felt that the innocent animal was better off crammed inside the overhead container without air and water. They INSISTED that the puppy be locked up for three hours without any kind of airflow. They assured the safety of the family's pet so wearily, the mother agreed. There was no sound as we landed and opened his kennel. There was no movement as his family called his name. I held her baby as the mother attempted to resuscitate their 10 month old puppy. I cried with them three minutes later as she sobbed over his lifeless body. My heart broke with theirs as I realized he was gone. The Humane Society of the U.S. says air travel can be risky for pets and especially dangerous for brachycephalic breeds — such as pugs or bulldogs, whose short nasal passages make them vulnerable to oxygen deprivation and heat stroke. This little guy fought hard for his life, filling our flight with his cries until he finally ran out of breath. United Airlines does not care about the safety of their furry travelers. This poor family paid $125 for their pet to be murdered in front of them. There is no excuse for the pain this family is suffering. Today, I boarded my last United Airlines flight. R.I.P Papacito
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I used to believe that Delta was the worst airlines. But after allowing a poor, helpless dog to die in an overhead bin. UNITED now takes 1st place as worst airlines. The attendant is ignorant. She needs to be fired. How inhumane, discompassionate, and evil can one human being be? Does she know the policy for pets in carriers vs. Overhead bin space? Obviously not! What an absolutely disgusting story. She should be ashamed. Suffocating a poor animal. Outrageous.
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Today my wife and I flew back to Indy from Houston on Unitied. I will never again fly United - and if I have any say, neither will anybody I know. On a nonstop flight - my luggage did not arrive with me. We arrived at 3pm today - it is now 4am and my luggage is still not hear. And I paid a baggage fee. United is a very poorly run airline company. My guess is they will not make it - and that would be a very good things. My question to United is: why bother? It seems the only thing the company enjoys is screwing people out of their money. The excutives of United should be ashamed - I would not want to be associated with such a business. I surely hope for United sake that my luggage is here in the morning - there will be problems other wise. Please go out of business.
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I have applied for a position with United and my application got LOCKED. The response ask that I contact the system administrator of the webste, United Airlines. The message does not provide and phone number to call to unlock the application. The lock is been about SIX months. Please provide the name and number that I should call?
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the new economy seating policy of not assigning seats is quite discrmaitory to the people flying economy, especially to the older travelers. Its just another way for the customer to be made to purchase a ticket costing $40.00 more.
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Terrible flight experience. Flight delayed 2 hours, missed connecting flight, spending night in San Francisco airport, no hotel, UA stated it was Air Traffic Control's fault. Customer service was rude and cold. Can't believe the treatment. We are military and travel a lot. This was one of the worst. Thank God for USO. I will do my best to aboid United Airlines.
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I recently traveled on United - MCO to IAD. I was on my way to Seville via Frankfort. This was the afternoon of June 14. A band of thunderstorms hit the Eastern Seaboard and all airports in the area were closed. Since it was obvious that I was not going to get away that day, one of your employee SCOTT A spend an incredable amount of time trying to help me and finally managed to get me out the next day via Madrid and I made my cruise. I would like to thank him again and mention that this is a special employee and you should be very proud of him.
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Concussion, Broken Nose and Lost Teeth for simply saying “no” is from United Airlines right here in America? wow!!
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United Airlines is a bigger threat to America than ISIS. One threat is from thousands of miles away. The other threat of Concussion, Broken Nose and Lost Teeth for simply saying “no” is from United Airlines right here in America. United Airlines is a terrorist organization!!
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Disgusting airline!!!! I had the absolute WORST experience traveling and dealing with these so called people. My bag was opened and items were taken out while I was en route to my destination and they have the world most horrible customer service that doesn't give a * about their customers. All they want is your money. I will never ever travel with United again!!!! Stay away everyone!
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I will never fly your airline ever again. You should be ashamed to beat a passenger. Is that what you consider customer service? I hope he sues your company for everything and sends you out of business.
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Airline good and cabin crew .unfortunately 1hour before arriving back into UK a man leaned over to his large and heavy bag in overhead locker and dropped it on my head!!!!!!it contained at least a laptop and bottle of wine.crew were good.iced ever growing lump and said a paramedic would be awaiting at Heathrow.they told us we couldn't ask name contact details in case of further damage and also they were not to blame even though they have a duty of care for their passengers.no paramedic awaited me .only a woman from airline wanted my details.told to see dr when home my head is still sore.surely someone should pay for pain and suffering??
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Bottom of the barrel airline. After looking at the gentleman being dragged off the plane, I find this sickening to the gut. Its United's problem that some crewmembers needed to get on the plane. Why couldn't they be processed earlier. Your excuse that the crew needed to get to Louisville, so does this gentleman. Crew members have plenty of time to get it together, not when passengers are seated. United say they are looking into the incident. There's nothing to look into. Just look at the * recording. You are try to use the spin word Reaccomodate. There's no so word in the English language. I wouldn't give my seat up either, because I paid for my seat If your airborne waitresses needed to get somewhere, arrangements should been made earlier. The hell with your vouchers. If I was this gentleman, United would be looking at a serious lawsuit. Won't be an out of court settlement, I'll seek a jury.
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I will make sure that I never fly on United Air Lines, this type of treatment is beyond anything I can possible imagine . There is no reason to rip someone from their seat because you have over booked. The last 4 people to check in should have been the ones to give up seats with generous incentives in cash. Why are airlines allow to over book to begin with? They should be fined for this type of behavior with very high and stiff fines, and they should have to do double or tripe the costs for the passengers that give up seats in CASH not vouchers, which carry way to many restrictions. United Airlines will be sued for this, and they have to face shareholders, so one's head is going to roll for this.
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Me and my partner had a horrendous situation in 2015 when we were transferred from another delayed inbound United flight at Washington only to find our seats had been given to someone else on the next plane. They tried to make us stay in a hotel which we would have to pay for with no prospect of a flight for 24 hours and no compensation. After making me plead with tears down my face I managed to get us onto the plane by pointing out business class was empty. They moved someone up a class to make room for us but didn't think of offering us a space for all the trouble they caused us and I'm sure they left others behind who had valid tickets to travel. As far as I am concerned they can rot in hell for putting us through that and ruining our holiday of a lifetime. Hopefully after this latest horrific incident they will bust to make room for a better operator.
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Extremely sad, disgusting, unprofessional. The whole world is talking about this. I'm sick to the gut. Will never fly United.
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I've seen the video of what you did to that poor, poor man, dragging him off your plane because you needed four seats for your own employees. This flight wasn't over booked. Our Prime Minister is about to pass legislation that will not allow any airline to overbook a flight. I'm starting a campaign here in Canada to boycott your insensitive airline. I hope this man sues your pants off.
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The incident recently of security pulling and injuring a passenger from a United Airlines flight was disgusting. I'll never ever fly United Airlines anywhere at any time. Customer service. Baloney.
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After viewing the video of the poor passenger being dragged of a United Airlines plane, I would not fly United Airlines if I were stranded in Syria and Uniteds Airlines was the only way out! I will NEVER get on a United Airlines plane for the rest of my life - and I'm going to encourage all our friends not to fly United as well! OUTRAGEOUS AND SHAMEFUL!! James H. Laurence New York City
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We have flown United both domestically and to Europe often. After your treatment of the physician in Chicago United will be my airline of last resort. Shame on you. Your senior team should be held accountable and give up pay and other incentives.
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Guest : Not good response AT ALL to Brussels crisis!! I was in an African country where one of the only two flights out was thru Brussels. After first being told to contact Brussels Air directly because they had no idea what was going on, I Waited it out until they announced airport would not be open for my flight day. The only option United offered me was 5 ( yes FIVE) segments all over the map over three days to get home. They told me it was because no seats were available in my fare class (Y), which was a ridiculously expensive full fare fully refundable to begin with! Ended up taking advantage of that refund and flying Delta, who got me out with one connection. United rebooked my flight out of Brussels two days in a row only to cancel a few hours later. They again proposed rebooking on the third day. When I objected they found a flight out of London. No one from United ever showed up at the shelters, unlike the other airlines.
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Not good response AT ALL to Brussels crisis!! I was in an African country where one of the only two flights out was thru Brussels. After first being told to contact Brussels Air directly because they had no idea what was going on, I Waited it out until they announced airport would not be open for my flight day. The only option United offered me was 5 ( yes FIVE) segments all over the map over three days to get home. They told me it was because no seats were available in my fare class (Y), which was a ridiculously expensive full fare fully refundable to begin with! Ended up taking advantage of that refund and flying Delta, who got me out with one connection.
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Unbelievable Jet Blue flieis a friend out Sunday night by sending them on a but to Newburgh and flyng to Florida. United cancels my Monday flight puts me on a Tuesday flight and then cancels that one and says it is weather. and the next flight available is Thursday total incompetence
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Guest : On the week of 2/8/15 I tried to book tickets through your website to BFL; however, when it came to the payment page, the payment would not process and it suggested to contact UA via phone. The agent also tried to book my flight; however, for whatever reason, she was not able to process the payment due to some error in the system. For these reasons, I searched different websites and purchased tickets through farebuzz.com. On 2/14/2015 my kids and I, went to the airport, checked-in and received our tickets. As they started to board the plane we were told that the flight was oversold and that we didn't have seats. A man named Kevin tried his best to have people volunteer to take another flight. Two people volunteered to take another flight and received $500 in traveling vouchers. We were not allowed to fly b/c of no seats. Kevin changed our flights to leave from JFK to SFO and then leaving to BFL the next day. He stated that we would be booked in a hotel. He also gave us traveling vouchers. After several hours, we were driven to JFK to wait more hours on a flight from AA just to find out the flight was cancelled due to the weather. Upon calling UA, the agent indicated that we would not be able to fly out until 2/16/15. I asked for a full refund plus the taxi fare I paid for to and from the airport. WORST AIRLINE YET.... JUST AS BAD AS AMERICAN AIRLINES.................... DO NOT FLY.....GO TO JETBLUE THEY TREAT YOU BETTER, OFFER FOOD, AND PRETEND THEY LIKE THEIR JOBS. As of today, I am allegedly receiving "what the ticket was worth" not what I paid for, tax or the difference in fair. I find this highly unfair for a mistake on behave of the airline. I am being shorted almost 1000 dollars because of this mistake. Meanwhile, other passengers benefited from it. I used the vouchers to fly form PHL and paid over 800 for a 1 way ticket to fly the next day. I spent over 4 hrs talking on 3-4 on different days to UA to obtain a full refund. This is extortion on behalf of your airline. The holiday was ruined and so was our vacation. WHY DOI HAVE TO PAY FOR A MISTAKE UNITED AIRLINE MADE? Hello, A few days ago I had a similar problem with UA at Newar Airport. The flight was overbooked and they asked for volunteers to change to a different flight. I did not volunteer...this man Kevin M. called my name, so I would identify myself on the counter....I was forced to take a different flught, NO COMPENSATION. He assured my bags will be on the flight with me....no such thing... I want to file a formal claim on the situation I was just wondering if it was the same Kevin. My email is helga_m@hotmail.com
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This has been horrible. My step daughter coming from Sacramento Cali to New Orleans LA. First the ticket was supposed to be an unaccompanied minor. They messed that up. So we called and got it fixed. We got "I am so sorry for the inconvenience we will fix this and wave the fee..." okay so awesome. Right? Except that when he mom took her to the airport they charged her a $150 fee for that unaccompanied minor fee. I called and had it refunded. I asked the agent, that barely spoke English, 4 times if this would mess up her return flight. He assured me that it would not. So today I checked on the times she would have to go home on the 14th and the flight has been CANCELLED. We are NOT happy!! They are saying that they refunded the unaccompanied minor fee and then cancelled the flight and refunded that. Which they did refund the flight but NOT the unaccompanied minor fee. Now they are expecting us to repurchase the ticket ... $900!!!! We already paid for a ticket. The refund we did get was only $190. Not $900!!!! And that was supposed to be a refund for the unaccompanied minor fee. On top of that ... the customer support got rude with me and refused to help. But she was not listening to ME. She kept interrupting me and telling me that I was not cooperating with HER- because I would not pay her for another ticket. This has been horrible. I want cooperates fax number. But I cannot find it anywhere. My daughter is traumatized by this. She is worried now that she cannot get home. And guess what? ... we can't buy a $900 ticket on short notice!
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In short, I was pregnant and traveling with a toddler, and had hoped to upgrade to business class, but was denied that opportunity due to constantly receiving incorrect information from airline personnel. During the flight I was subject to disrespectful and possibly discriminatory treatment by some members of the cabin crew. The flight is UA851 on September 18, 2014. It is originated from Charlotte, NC with a stop in Chicago, then onto Beijing. I was 4-month-pregant Chinese mom with a 3-year-old daughter travelling together with me. In the flight, the flight attendant (White) offered drinks to all the passengers in my area except my daughter and me. Only after I specifically requested a cup of water several times did she acknowledge our presence. The head flight attendant (white) said: “I guess the manner hasn’t been learned very well in the U.S.” The other answered dismissively and looked at me: “People from some COUNTRY just lack of patience!” Before the flight landed, they let other white people use the restroom, but not us. I wrote the complaint letter to UA after we return to US. However, no one take it seriously. UA denied all the misbehavior. They even messes up some basic facts. For example, in the return letter, they kept saying I flied to Paris, while my destination was Beijing. They just told me it is “miscommunication”!
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Here is an excerpt of an email I sent to United Airlines Customer Service: "On 5/29 I took UA 37 fr om EDI to EWR. As a member of the United Airlines frequent flyer program, the website has my meal option recorded as vegan. When I initially made the reservation I checked to make sure that my meal option was listed as vegan. When the scheduled lunch and, again, the pre-landing snack were served a flight attendant told me that a vegan option was not available as there were no such requested associated with any ticket for that flight. Thus, the choice of food available to me was extremely lim ited and meager in amount." Here is United's response: " I would like to apologize for the inconvenience you experienced when your special meal was not provided on May 29. We understand the diverse dietary needs of our customers, and we offer a variety of special meals in select markets. Your email clearly expresses your disappointment and we are sorry that we met neither your expectations nor ours. If you have specific dietary requirements, you may consider carrying your personal food choices onboard with you. I also understand that entertainment system was malfunctioning as well. In appreciation for your feedback and patience, I would like to deposit 5,000 (non-Premier qualifying) goodwill miles. Please allow two to three days for the miles to be posted." My reply: "If I understand what you have written, as a paying passenger who is a vegetarian I cannot expect the same level of service as other individuals in the same fare class who are not vegetarians. Is this correct? If so, such should be make clear when tickets are booked on United; the company should consider placing a proviso next to the meal selection option that reads something along the lines of “Such dietary needs will be met if we remember; therefore, you should bring your own food just in case we forget.”. I feel an obligation to share your email, and the policy it articulates, with others (such as those with nut allergies, gluten-sensitivity, religious Hindus, Jews, Muslims, etc.) who have particular dietary needs." United's response: "Thank you again for taking time to let us know about your recent experience with United Airlines. 5000 bonus miles have been added to the MileagePlus account,..." ignored the primary issue I had with my flight experience.
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Just new looking to have a great flight someday but i need some guidelines which one is the best email eunice.ghazi@hotmail.com any good stuff.
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On April 16 we started boarding United in Houston at 2:20pm with departure to be at 3:10..we sat there with no explanation. Finally we were told that they had paperwork to complete..We still waited then we finally started taxing out & then stopped and told we were returning to the gate due to fuel problems..that they were sure they had enough fuel to make our destination but to be safe we were heading back. Again we waited..by then we had bad weather in Houston with lightning and the crew could not come out to fuel us. Again we waited & finally told that the fuel had been put in the wrong tanks. We still dont leave..another announcement...due to the weather they were trying to find us a different route to our destination...We finally left Houston at 7pm. The only thing we got for this delay was cold drinks which we get anyways...Will try to never fly United again
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I flew out to New Jersey in April 2015. The flight I was scheduled to go on was cancelled, so I hung around the airport for 2 hours, then to find there were only 2 stewards managing the whole plane. My original flight lacked crew hence the cancellation. mind boggles....
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It seems United airline doesnt care about newly diagnosed cancer patiants either. I made reservation Mar 16 2015 for flights on May 22 2015 and May 26 2015. May 1st 2015 I went in for a surgical biopsy and found out I have Hodgkin's Lymphoma . I tried to cancel online and the screen showed I did NOT purchase insurance. When I purchased these tickes in march I selected insurance. The screen showed $93.00 in taxes and fees, my print out shows $56.40 in taxes and fees so there was no thought that I did NOT purchase insurance. However, when I went to cancel, the website said I did not. Now after talking with 3 different associates of United and one of them being a supervisor, I was told that I have to purchase a CHANGE of flight for over 200 dollars and show a Doctors Note stating that I have cancer and that the note will be under review. AND that it could still be denied so the cost , 594.00 could possibly NOT be refunded. I am an American Verteran. 3 tours of the gulf 10 yrs of my life spent for democracy, andf United airlines makes me feel like I am a liar and after jumping thru all their hoops, I possible stil could be denied refund! Or it cost me and additional 200.00 ontop of the 594.00 to TRY to change an appointment that I might never be able to make!!! How dare united airlines treat a veteran or anyone else for that matter who has a medical condition that could cause death like this!!!!
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I don't normally write reviews, but I am sorely disappointed with my experience booking with United Airlines. Their advertised fares DO NOT represent actual prices. They have found a loophole, and can misrepresent their fares by posting a certain fare, but upon booking, travelers find out that the price they selected depends upon seat availability. I went through the majority of the booking process, only to find out that the only seats available were in the upper classes (meaning, not "economy"). This added a minimum of $50 to the price listed. On top of that, there were pop-ups throughout the check-out experience that were constantly asking me to upgrade my seat. United Airlines, don't plan on winning ANYBODY by doing this. Just by trying to squeeze an extra $100 out of me, you have officially lost a customer. I will not even consider looking at your flights in the future. I no longer trust you to represent your fares truthfully and fairly, and neither should any other travelers.
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On the week of 2/8/15 I tried to book tickets through your website to BFL; however, when it came to the payment page, the payment would not process and it suggested to contact UA via phone. The agent also tried to book my flight; however, for whatever reason, she was not able to process the payment due to some error in the system. For these reasons, I searched different websites and purchased tickets through farebuzz.com. On 2/14/2015 my kids and I, went to the airport, checked-in and received our tickets. As they started to board the plane we were told that the flight was oversold and that we didn't have seats. A man named Kevin tried his best to have people volunteer to take another flight. Two people volunteered to take another flight and received $500 in traveling vouchers. We were not allowed to fly b/c of no seats. Kevin changed our flights to leave from JFK to SFO and then leaving to BFL the next day. He stated that we would be booked in a hotel. He also gave us traveling vouchers. After several hours, we were driven to JFK to wait more hours on a flight from AA just to find out the flight was cancelled due to the weather. Upon calling UA, the agent indicated that we would not be able to fly out until 2/16/15. I asked for a full refund plus the taxi fare I paid for to and from the airport. WORST AIRLINE YET.... JUST AS BAD AS AMERICAN AIRLINES.................... DO NOT FLY.....GO TO JETBLUE THEY TREAT YOU BETTER, OFFER FOOD, AND PRETEND THEY LIKE THEIR JOBS. As of today, I am allegedly receiving "what the ticket was worth" not what I paid for, tax or the difference in fair. I find this highly unfair for a mistake on behave of the airline. I am being shorted almost 1000 dollars because of this mistake. Meanwhile, other passengers benefited from it. I used the vouchers to fly form PHL and paid over 800 for a 1 way ticket to fly the next day. I spent over 4 hrs talking on 3-4 on different days to UA to obtain a full refund. This is extortion on behalf of your airline. The holiday was ruined and so was our vacation. WHY DOI HAVE TO PAY FOR A MISTAKE UNITED AIRLINE MADE?
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United is about to go down another level in its customer service spiral. Just experienced its beta test of its new "elite" check in station for IK clients at San Francisco Airport. Get this: you have to put on your own baggage tags. Was told it would roll out in other sites later.
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This has been my experience as well. They treaated my wife, 9-month old daughter and I poorly ona recent flight from Newark to Cancun. WE were in business class and I've never experienced ruder, less helpful staff on any flight. Prior to this experience UNited was one of my preferred partners. I'm still hesitant to fault the airline for the sub-par performance of 3 terrible crem members. However, if they do nothing to address the issue, I will fault them for it. David : United Airlines has really deteriorated in their customer service, flight experience and how they treat their loyal customers. After being a member for 20 years I am now going to pick a new partner. United's customer service is horrendous and they do no longer focus on appropriately responding to complaints. Flights are often delayed due to crews being late, seats are uncomfortable and the service is average to poor. Even long flights oftend don't have TV's for viewing. You should consider flying another airline if you want better quality and service.
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I am contacting you by snail mail because apparently the email address on the internet has been shut down. One can only wonder why. On October 1st, I had the misfortune of being booked on a flight fr om Chicago O’Hare to Albany, NY at 7:06 PM. Despite the greater than 100 mile drive from Albany, NY to my home in Liberty, NY, I booked this flight because it was direct. The flight was United 492. Wh ereas, I realize that there have recently been air traffic control issues at O’ Hare, my issue is not related to that. My 7:06 PM flight was on its way from Orlando to O'Hare when you suddenly assigned it to another route. I followed the progress of the flight that was scheduled to take me to Albany. It was halfway on route from Florida to O’Hare when it was pulled off the flight leg from Chicago to Albany. It is obvious why this happened. The Albany plane was full of empty seats. When I upgraded my seat earlier in the day, I noticed the large number of available seats and feared you might do something like this. You diverted our plane to a more profitable route because of poor head count on the Albany flight. When I complained about this obvious diversion, I received a corporately scripted email denying that my flight was low priority. I was told that flights are delayed due to weather and mechanical issues. There were no weather issues. I can’t speak to mechanical issues but no one has had the honesty to tell me if this was the case. My flight left nearly 4 hours late and I arrived in Albany at 1:30 AM with a 115 mile ride home. It is a miracle that I made it home alive! You continue to test my patience and jeopardize my safety. And now you insult my intelligence by refusing to be honest. What has happened to integrity? When I refused to accept your scripted corporate speak, your response was to try to buy me off for a $50 credit. That is less than I make in an hour. Do you have any respect at all for your passengers? I have no interest in being bought off but I would truly appreciate some honesty. I hope you have the courage and decency to respond. I will not be surprised if you do not or insult me even more by raising the ante. It sad to see what has become of one of America’s great industries.
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