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Blue Air Discussion

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21 September 2018 04:09:00 Guest

ZAHARIA : Hello! May I use my boarding pass as screenshot on my phone?

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14 September 2018 12:09:00 pam heyes

horrendous try to book flights seat chart a joke need to bea philadephia lawyer to book give up

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11 September 2018 05:09:00 Guest

tried to check in, they are trying to charge me 40 euros for a 'free' online check in.

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05 September 2018 10:09:00 Guest

Flight delayed 17 hours Liverpool to Rome 27/07/18 did not go on my holiday Absolute battle to get any response from anyone. Took 41 days to receive a response. (One free ticket) just not good enough.. was promised full holiday refund and compensation for both passengers in T&Cs at time of leaving the airport not knowing if the plane would even be rescheduled. Get it sorted!

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03 September 2018 03:09:00 Guest

something is getting wrong with the checking my seat online

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03 September 2018 09:09:00 Guest

Can not check in.....

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03 September 2018 09:09:00 Guest

Liz : Flying soon with blue air. Any info ?. Thanks 20.09.2018 TEL AVIV-CLUJ

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02 September 2018 02:09:00 Teodora

Online check in is not working. How can we check in ?

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01 September 2018 09:09:00 Liz

Flying soon with blue air. Any info ?. Thanks

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28 August 2018 09:08:00 Andrei

If I use only one fly and not the returning one, there is any fee to pay for the no-go ? Must inform BlueAir ?

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12 August 2018 05:08:00 ZAHARIA

Hello! May I use my boarding pass as screenshot on my phone?

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10 August 2018 07:08:00 Pauline

I think everyone on the 7 hour delayed flight from Alicante to Liverpool on the 7th April is still waiting for the compulsary compensation that we have been promised. Maybe we should all take this further. The only way I can see to contact them is via their website. NOT GOOD ENOUGH.

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07 August 2018 04:08:00 Amanda

I can't even book flights enter in payment details and then it doesn't confirm is there better browsers than other. I don't know if I have paid for the flights or not

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05 August 2018 09:08:00 Claire

Regarding any difficulties with the website, I agree it's terrible.. Keep trying though. I was constantly seeing error messages but I just kept going back a page and trying again (several times) it eventually worked.

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05 August 2018 12:08:00 Claire

Guest : Hi! Ive tried to check in with blueair.com, everythings good but I cant check in my brother whos underage, his birth year (2002) doesnt show up. How can I resolve this problem? you need to call them, I had this same problem with my daughter who is 12. Contact no. 02070372687

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03 August 2018 10:08:00 Guest

Good evening, It was the same thing for me. Fortunatly I used the link www.blueairweb.com/en/gb/checkin-engine/... and it worked fine for me, Thank "Le Messie"

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03 August 2018 07:08:00 Guest

Hi! Ive tried to check in with blueair.com, everythings good but I cant check in my brother whos underage, his birth year (2002) doesnt show up. How can I resolve this problem?

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03 August 2018 07:08:00 Guest

sAME HERE,problem with the check in.do my headache.

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03 August 2018 07:08:00 Guest

HELLO ! I will travel from Birmingham (Uk) to Cluj Napoca in 10 august with a 3 months baby .Can I bring the pushchair with me ?is this for free to transport?

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01 August 2018 10:08:00 Vasile dintre Bile

Same here, I'm getting the "Server Error in '/' Application." error when I'm going to Manage my Booking and Change Flight. What's wrong with your IT department folks ?

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01 August 2018 10:08:00 Guest

I was getting the server error message when I was clicking on the link via my confirmation email. Went directly to their website and was able to check in without any problems

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30 July 2018 08:07:00 Le Messie

Try to use this link to checkin : www.blueairweb.com/en/gb/checkin-engine/... it worked fine for me after struggling on the old one.

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28 July 2018 02:07:00 Simeny Beata

I booked an airplane ticket from Dublin to Cluj-Napoca today 28 July at 11:36 am, my money was taken from my credit card (85 euro) but I did not get the tickets on my email: bsimeny15@gmail.com Please send me the tickets, or send the money back! Thank you!

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28 July 2018 02:07:00 Guest

Guest : Hi, I've been trying to check-in online but it doesn't work, We will have to do it at the airport tomorrow and i am so pissed because that means that we will have to pay more money. I tried to call them and they are unreachable. It is outrageous! This happened to me too this morning! It is unbelievable! I'm sorry that you'll have to pay extra money for their mistake!

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28 July 2018 02:07:00 Guest

Hi, I've been trying to check-in online but it doesn't work, We will have to do it at the airport tomorrow and i am so pissed because that means that we will have to pay more money. I tried to call them and they are unreachable. It is outrageous!

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28 July 2018 01:07:00 Guest

This morning, when I tried to check my booking status, I was sent to a blank page with only a few lines saying that there has been a server error in "/" Application. Now, I don't know what this means but I checked my last name, my email and my booking code and there were no typing errors. I tried with my daughter's booking reference too and same thing happened. She's lucky that she has already printed her boarding pass but I would like to know if anybody had encountered the same issue.

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21 July 2018 05:07:00 Guest

Hi, i need to check-in online my flight with BlueAir but when i have to choose the flight in the first page, next to the flight, a message appears saying "CantCheckIn" and it doesn't allow me to go to the second page. What can i do? Thanks for the help.

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18 July 2018 10:07:00 Vlad

Online check-in is totally broken. What a shame!!! And they even charge you for call-center call while no-one was available to answer. Whoever reading this post - do not fly this company

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15 July 2018 11:07:00 Claes

Im leaving from Torino in about 40hrs and my online check in is just not working! Blue air online check in totally blows. I wont be able to be at the AirPort 2hrs hours before (more like 80minutes) so i hope they are not anal about that. I travel with carry on only so should be fine. However, this is annoying! Get your * together blue air! ☝

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10 July 2018 05:07:00 Guest

Folks, this is the way to check-in, many thanks to this person who posted the comment below. I was also losing my mind and I could finally print my boarding passes. THANK YOU!! Guest : Found the solution to all our problems, after loosing my mind: 1. Check-in and do not try to choose/change seats now (let the computer asign) in that prompt 2. Go then to "Booking Status" and click Seating Map then choose whatever seats you want, pay whatever needed 3. Then go back to Check-in. It will say it's already done, but from there you can print the boarding pass with your newly chosen and paid seats.

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01 July 2018 06:07:00 Guest

How did you manage to book seats? Am trying for august and nothing happens..... Thank u got ur help Guest : I managed to check in and print off boarding passes easily this week for my flight on Sunday. Maybe too easily having read this thread! I chose seats when I did my initial booking months ago though. Concerned about hand luggage though as they do appear to be very zealous about this. It appears that no handbags are allowed. And case dimensions are very strict. May have to reconsider my packing 🤣

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30 June 2018 03:06:00 Guest

We have tried over and over again to check in. Customer service not bothered say we aren't within the 30 days (we fly within 6 now), use mozilla (same problems regardless), use email address (same problem) or check in at airport 2 hours before flight time. We weren't necessarily saving money but it was best flight time for us.

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29 June 2018 11:06:00 Guest

the online check in process is abysmal!

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25 June 2018 02:06:00 Andreea

I have a flight tomorrow morning to Bacau Romania and my check in online is not working.i have to do it in the airport.i hope is possible.

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22 June 2018 11:06:00 Guest

I did finally get it to work - but i still think it is ridiculous that i have to pay for seat selection, but don't actually get to select my seats. If you get the runtime error just start the process over and at the seat selection stage, just continue - dont change the selection. then when you reach the end you will see the boarding passes. I did also get charged a spoilage fee for some reason, i dont think it actually went through.

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21 June 2018 10:06:00 Alexandra Matei

I think ive deleted the confirmation email with my id booking and i go away in 23 days. How can i do my check-in?

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14 June 2018 10:06:00 Guest

Elena : I made my online check in tonight but i havent recieved my BOARDING PASS!!! What can i do? I only revieved the reciept payment!

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14 June 2018 07:06:00 Guest

Found the solution to all our problems, after loosing my mind: 1. Check-in and do not try to choose/change seats now (let the computer asign) in that prompt 2. Go then to "Booking Status" and click Seating Map then choose whatever seats you want, pay whatever needed 3. Then go back to Check-in. It will say it's already done, but from there you can print the boarding pass with your newly chosen and paid seats.

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08 June 2018 01:06:00 Guest

Having the same problems as a lot of people here! Don't want to use the allocated seats as there are we are travelling with our 2 kids that won't appreciate being separated from us, 4 seats in different parts of the plane! I also object having to pay for seats too, what happened to the 'free on-line check in'. Sometimes i think its worth paying the extra and going for a more reputable airline. Not a happy customer so far and haven't even got on a plane yet!

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01 June 2018 11:06:00 Guest

I managed to check in and print off boarding passes easily this week for my flight on Sunday. Maybe too easily having read this thread! I chose seats when I did my initial booking months ago though. Concerned about hand luggage though as they do appear to be very zealous about this. It appears that no handbags are allowed. And case dimensions are very strict. May have to reconsider my packing 🤣

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31 May 2018 02:05:00 Guest

I had the same problem. To make it work I went to "Manage" first and did 2 things: -added email -chose a seat

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29 May 2018 04:05:00 Guest

9 times! Absolutely Horrific website. I lost about 5 years off my life trying to check-in. I Tried : Mozilla, Edge and even Internet Explorer. Must be an inside job! lol

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26 May 2018 02:05:00 Guest

If you are experiencing issues with BlueAir online check in. For some strange reason you have to use the seat which has automatically been selected for you. I was experiencing issues as I wanted to change the seat to another selection and it kept on crashing the website. Unfortunately I have to sit in where the computer has decided but at least I was able to receive my boarding pass for the flight. I would also recommend you use the Microsoft Edge browser. Also BlueAir how come your call centre is non-stop, Monday to Sunday and nobody answers after calling multiple times?

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26 May 2018 12:05:00 Guest 2

Guest : I tried to check-in online today. At first I was at the Complete Page with 0 Taxes and asking me to review again the info. When I clicked to review, I had to redo all the process again ("great"), to find out I was being charged with 8 EUR, even though I did not select any seat! I tried it again, and surprise, I get a "Can't Check-in" message! Tried all browser (Firefox, Chrome, IE), same message. Same here , this is so sketchy for a big airline company .. I just don`t get it .

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26 May 2018 01:05:00 Elena

I made my online check in tonight but i havent recieved my BOARDING PASS!!! What can i do? I only revieved the reciept payment!

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25 May 2018 08:05:00 Pav

It isn't possible to add an extra luggage during the check-in process on booking.blueairweb.com/. That will cost them money. The option to add luggage is there, but nothing happens when I click any of the buttons.

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25 May 2018 10:05:00 Guest

I tried to check-in online today. At first I was at the Complete Page with 0 Taxes and asking me to review again the info. When I clicked to review, I had to redo all the process again ("great"), to find out I was being charged with 8 EUR, even though I did not select any seat! I tried it again, and surprise, I get a "Can't Check-in" message! Tried all browser (Firefox, Chrome, IE), same message.

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24 May 2018 02:05:00 Trenttraveller

Tried all the browsers going too. I sorted it out by using Manage booking to book and pay for seat allocation, then online booking went through at first try on Edge.

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23 May 2018 08:05:00 Guest

Can Blue Air please reply to all these concerns ew check in online? Can we checkin at the airport without penalty and without being seated miles apart?

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22 May 2018 11:05:00 Guest

1 is too high a score. Not one response regarding a 7 hour delayed flight from Alicante to Liverpool. Worst airline, customer service, admin. Disgusting

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22 May 2018 06:05:00 Cristina

My boyfriend managed to do it with some witchcraft otherwise it went blank after I chose the seats. Step up your game blue air and fix this issue!

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22 May 2018 09:05:00 Guest

The same problem with "Server Error in '/' Application. Runtime Error Description: An application error occurred on the server.".

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21 May 2018 10:05:00 Guest

Had the same problem, I've a flught tomorrow morning but it is impossible to do the check in. IE or Chrome always: The resource cannot be found. Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly. Requested URL: /Checkin/Retrieve

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21 May 2018 07:05:00 Guest

Had the same problem, I've been trying to check-in for the past 24 hours. It finally worked by not selecting a seat and basically letting the system allocate it. I managed to check-in from Edge, but to actually save the boarding pass I had to switch to Chrome and save it as pdf from there. Otherwise it wouldn't show the QR code. Regardless, worst service ever, if you need to call the customer care you have to use the surcharge number, the regular one is only for ticket purchases. If I didn't need to travel for work, I wouldn't have chosen them.

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21 May 2018 04:05:00 Guest

Their website works for me only with Microsoft Edge. Problem is that the boarding pass I now need to print won't save as a PDF. Rubbish company; first time I'm flying with them!

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21 May 2018 12:05:00 Frau Rot

Hi, I tried using mozilla, chrome, the checkin is not working. The seats hang somewhere and then the error appears. Is this not going to be fixed?

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11 May 2018 09:05:00 Guest

Use mozilla firefox for check, i had the same problem on chrome.

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10 May 2018 11:05:00 Guest

Server run time error when trying to check in Had this before with airline tried on warehouse Pc phones etc all the same Any suggestions to what I can do?

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08 May 2018 10:05:00 Guest

I can't check in either. Showing error ! Poor service

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08 May 2018 03:05:00 Guest

really? i just discovered how often this appens to Blue Air finding this page. My flight is tomorrow and online check-in does not work (both e-mail link and via web site). I think you have quite a problem here.

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08 May 2018 02:05:00 Guest

Can't checkin either

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07 May 2018 10:05:00 Guest

Check in online not working. i have to be at the airport 2 h before because of this.

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07 May 2018 04:05:00 Andrei

Today is not working either.

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03 May 2018 01:05:00 Guest

i travel tomorrow and simply cannot check in on line !! is it possible to just check in at the airport

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03 May 2018 10:05:00 Alin

We had the same issue when we tried to complete the check in, Server Error in '/' Application. The BlueAir advice was to reload the checkin page using Ctrl + * + R, which also ignores the cache and to keep the seats that were automatically selected by the application. We end up having the seats appart,but it worked. In our case, I believe the issue was raised because we tried to change our seats. When we retried the checkin, we found the seats selected in previous attempts as unavailable, somehow they remain stucked in the system. Good luck

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02 May 2018 05:05:00 Cristian

Online check-in doesn't work Server Error in '/' Application. The resource cannot be found. Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly. Requested URL: /Checkin/Retrieve

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01 May 2018 08:05:00 Simone

Online check-in not found. Can't check-in. it's no possible check the name.

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27 April 2018 03:04:00 Savvas

Same issue as the rest of the comments. Website misbehaving. Can't add services, can't check-in.

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25 April 2018 09:04:00 Cristian-Norway

Hello ! i can't do the check in. A lot of stories here...:(

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25 April 2018 05:04:00 Guest

I am trying to find my booking / add service to my booking and the web page returns me always to start page without showing my booking.

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22 April 2018 09:04:00 Guest

the Online Check-in option is not working!!! what should we do in this situation???

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21 April 2018 10:04:00 Guest

I have been having problems to book with blue air for a few days cant book. Every time I go on prices increase and still cant book

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20 April 2018 11:04:00 Guest

Online check-in does not work, blank page!

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20 April 2018 12:04:00 CEZAR

Why they dont asign me a seat number when i checked in online?

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19 April 2018 04:04:00 Guest

online check in error, blank page! incredible how this happens in 2018!

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13 April 2018 07:04:00 Mina

I bought my tickets from Opodo and have been told to speak to you if I would like to pay for a 20kilo suitcase for my holiday from London Luton to larnaca on the 9th of may

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12 April 2018 11:04:00 CHECK-IN ERROR

Cannot check in. How is this even possible? Are you people from Blue Air even trying to fix this CHECK-IN ERROR? So many people report it!

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11 April 2018 02:04:00 Guest

Worst company to fly with EVER. Please avoid they are useless. We were delayed 14 hours on 19th January. I complained on 25th January and STILL waiting it's not mid April! They are woeful.

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