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Blue Air Discussion

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25 April 2018 09:04:00 Cristian-Norway

Hello ! i can't do the check in. A lot of stories here...:(

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25 April 2018 05:04:00 Guest

I am trying to find my booking / add service to my booking and the web page returns me always to start page without showing my booking.

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22 April 2018 09:04:00 Guest

the Online Check-in option is not working!!! what should we do in this situation???

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21 April 2018 10:04:00 Guest

I have been having problems to book with blue air for a few days cant book. Every time I go on prices increase and still cant book

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20 April 2018 11:04:00 Guest

Online check-in does not work, blank page!

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20 April 2018 12:04:00 CEZAR

Why they dont asign me a seat number when i checked in online?

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19 April 2018 04:04:00 Guest

online check in error, blank page! incredible how this happens in 2018!

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13 April 2018 07:04:00 Mina

I bought my tickets from Opodo and have been told to speak to you if I would like to pay for a 20kilo suitcase for my holiday from London Luton to larnaca on the 9th of may

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12 April 2018 11:04:00 CHECK-IN ERROR

Cannot check in. How is this even possible? Are you people from Blue Air even trying to fix this CHECK-IN ERROR? So many people report it!

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11 April 2018 02:04:00 Guest

Worst company to fly with EVER. Please avoid they are useless. We were delayed 14 hours on 19th January. I complained on 25th January and STILL waiting it's not mid April! They are woeful.

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07 April 2018 12:04:00 Guest

Does anyone know how long before can you book flight with blue air??

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05 April 2018 04:04:00 Oana

Hello Blue Air, I am also trying to do the check in and its Not working. Can you do smth to remediate the situation? Thank you! Its For tomorrows morning flight.

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04 April 2018 05:04:00 Guest

Check in is impossible to me too. Bad Web service.

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31 March 2018 12:03:00 Daniel

I've done my check in last night and now i cant find my boarding pass to print it

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22 March 2018 10:03:00 Steve

Terrible experience, been trying to book tickets for the last three days, and not the first time web site has not worked

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21 March 2018 11:03:00 Guest

I can't check in onoine. Run time error.. I wrote a complaint but no reply.. So frustrating. I tried all the web browsers and tried over two days to no avail.

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20 March 2018 06:03:00 Guest

cant even book tickets, this site really is rubbish, Wizz air here we come

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18 March 2018 06:03:00 Guest

How do I know if my API has been registered as each time I go back in to check half the information isn't there.

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18 March 2018 12:03:00 Radu

Remember to delete everything everytime it gives you the error as I wrote earlier. :)

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18 March 2018 12:03:00 Radu

Hey all, Yeah their site sucks big time and it is pretty outdated I think and all that, that's the reason of all this issues. Anyway, to workaround this problem and to successfully check-in and print your boarding tickets you need to use Internet Explorer 11 or even and older version could to the trick. When it stops loading the page at some point through the steps of confirmation and it gives you the "internal server error" and so on, you need to clear your "cookies and website data", or even better, delete everything just to make sure. To do this you must go to Internet Options > Browsing History > Delete > Select everything > Click Delete again > Exit the browser and try again to check in. Eventually it will work. I tried like 6 times and finally with success. For me this was the only option, hope it works for the rest of you. Good luck.

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18 March 2018 02:03:00 Guest

Check in online not working: Server Error in '/' Application. Any idea about when it will work ? Need to doo the check in for monday, thanks

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16 March 2018 02:03:00 Guest

Cannot check in keeps saying an error I go away Sunday and I need them printing off!

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16 March 2018 03:03:00 Guest

Blueair, CANNOT CHECK IN ONLINE! RUNTIME ERROR!

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15 March 2018 01:03:00 Gordon

Online checkin DOES NOT WORK and reports a runtime error in "/" Online check in has been tested on 4 PCs and 3 browsers on each PC. The booking is also not good. I would imagine that blueair need to address this issue and sack off the current webdesigners. I have never had issues with EasyJet and Ryanair and the frustration of now having to wait 20 mins for an unhelpful telephone call is not good and would deter me from using again. Hopefully the flight will be better

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13 March 2018 06:03:00 Susan

I booked 2 tickets Alicante to Liverpool for 17/3 Tried to check in on website came up with error message now lost the confirmation details. Emailed customer service twice no response as yet any ideas how to get this info please

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03 March 2018 06:03:00 Paul Lefter

Hello, how can i get my booking itinerary if i wrote a wrong mail adress?thank you

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02 March 2018 03:03:00 Guest

The online check in does not work properly. Can you please fix this?

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24 February 2018 11:02:00 Guest

The website is full of bugs. It refused to accept my nieces Uk mobile number, but mine was OK? You just need to use your imagination. I now cant check in - it throws a runtime server error!

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22 February 2018 03:02:00 Guest

Hi, I am unable to pay for a booking online - the site does not redirect to payment page and remains stuck on the same page. I sent an email to Blue Air support but did not receive a response yet. I see there are other people having the same issue. Has anyone managed to find a workaround for this? Thank you, Anca

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22 February 2018 03:02:00 Guest

Blue air... Flying from Birmingham on 24/2/18. On the monitor says "Check in open 08-10." You turn up and NONE is there! Shall i repeat? NONE is there! Tried to check in online the day before (16hrs prior departure) and the system is down. On the line (020 7037 2687) for 30+ minutes to speak to Blue Air...none is there. You manage to fly aircrafts but cannot solve the basics. I lost my flight because of you. Email me please: ykallika@yahoo.com

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22 February 2018 11:02:00 Guest

After selecting the seat the data remains there, so technically the checkin is down, i just have to print the boarding pass at the airport

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21 February 2018 11:02:00 Guest

Hello, I also have this problem. Has anyone found a solution? Presumably they let you check in at the airport? Thanks

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21 February 2018 12:02:00 Guest

I am trying to check in but when i put my details in its saying cant qualify. i fly tomorrow and really need them printed today

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19 February 2018 08:02:00 Guest

Anything I do to online check-in I receive this message. I used Microsoft Edge, Firefox, Chrome, Opera. The same message is coming all the time. Please fix the site or just announce that online check-in NOT AVAILABLE! Server Error in '/' Application. Runtime Error Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.

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17 February 2018 09:02:00 Guest

It is NOT fixed yet. Please fix it. I have a flight tomorrow. I tried to disable adblock and online checkin is still not working.

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17 February 2018 01:02:00 Guest

I fixed the check in page by doing the following 2 things: -make sure that you insert the proper name when asked for name and code -disable adblock, it seems to interfere with the blue air service Hope that this helps.

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16 February 2018 04:02:00 Guest

Check-inul online NU MERGE ! De la bun inceput apare mesajul cu "Runtime Error Description" ! Intereseaza pe cineva acolo,la Blueair?? Conteaza cumva ca faceti firma de ras ?!

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15 February 2018 01:02:00 Domenico Stigliani

Please, FIX ONLINE CHECK IN on web.... it gives Runtime Error Description: An exception occurred while processing your request...

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14 February 2018 01:02:00 Guest

Tried for 3 days to do a check in and every time it died when I picked a seat. Today I said screw the seat I'll just sit in the cargo hold but I want to add a bag with me. Well too bad because when you click on Pay Now the site refreshes and nothing happens. At least close the site down and say you don't do online check in as this is just a * * of time for all the people trying to use it.

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13 February 2018 01:02:00 Guest

Impossible to do the checkin online. The site crashes once you have picked up your seat. Worst airline website EVER!

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13 February 2018 01:02:00 Guest

FIX ONLINE CHECK IN ON WEBSITE!!! I've written on Twitter, and have called twice only to be cut off after 20 min on hold...

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13 February 2018 01:02:00 Guest

Siddharth Garg : Hi, I would like to bring to blue air management notice about the most traumatic experience whole boarding the flight from London Luton to Bucharest OTP (booking ref I9GU9Q). I was denied to board the flight today by a boarding attendant Agnes who claimed my sochengen visa was not enough to travel to Bucharest. After repeatedly telling her to kindly check as I am a regular traveler to Romania (business trip) she simply said that shes pregnant and I should not stress her more. There were still 40 mins for the flight to take off and several passengers kept boarding after me however the lady paid no attention to me and left me completely stranded suggesting she will not allow me to travel. The boarding pass was attested by Rubana Hasan at the Luton airport however Agnes suggested that it would be a mistake (cant be true 4 times)!. Eventually she closed the gates I front of eyes and left me completely stranded asking for help and completely agonised. To make matters worse there was no single blue air management to handle any further and I was completely left to myself to find out about my luggage and next steps. I managed to call 5554 and get help and gentleman Guiardo helped me. He saw my visa and clearly stated that Agnes had made mistake. From thereon I had to book another flight with Wizzair, pay again (infact triple the cost) as i had to be in Romania for my meetings and couldnt have afforded not being there. Blue air representative wasnt present and therefore i now request a formal complaint against Agnes and also a full compensation for flights, lodging along with mental agony. I would like the blue air management to acknowledge the receipt if this and personally reach out to me on my correspondence details aas soon as possible. Whilst I have nothing against Agnes she should be barred on disciplinary grounds and May be a racial discrimination as she handled other passengers very differently. Blue Air should compensate me adequately for the agonising episode. Being a frequent traveller I am now completely shattered and request the management to address the issue asap. Happy to provide all the necessary evidence in form of visa etc... but I need this take up really seriously and a settlement done. Appreciate a response. Cheers, Siddharth Garg Hi Siddharth, This is a forum about Blueair, I don't think you'll get an answer here. Why don't you try www.blueairweb.com/en/gb/contact/, ... it's their official page for contact and complaints

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12 February 2018 07:02:00 Guest

Please fix your online check in page, unbelievable!!!!

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12 February 2018 03:02:00 Guest

FIX ONLINE CHECK IN on web.... it gives Runtime Error Description: An exception occurred while processing your request...

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11 February 2018 11:02:00 Guest

BlueAir, please fix your online checkin web page.

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07 February 2018 03:02:00 Guest

Since yesterday I try to book a flight but once I reach the payment methods it doesn't work. ANd yesterday the proce of the flight was less than today. How is it possible? I called the free line and they told me to call the paid service and while I was waiting for the employee to answer I run out of money. Thisi is incredible, I pay even if I don't have a service!!!

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07 February 2018 01:02:00 Justyna

Good evening. I would like to ask you if is possible to change a seats? Unfortunately I selected wrong numbers. I already payed for it. Please let me know.

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06 February 2018 07:02:00 Siddharth Garg

Hi, I would like to bring to blue air management notice about the most traumatic experience whole boarding the flight from London Luton to Bucharest OTP (booking ref I9GU9Q). I was denied to board the flight today by a boarding attendant Agnes who claimed my sochengen visa was not enough to travel to Bucharest. After repeatedly telling her to kindly check as I am a regular traveler to Romania (business trip) she simply said that shes pregnant and I should not stress her more. There were still 40 mins for the flight to take off and several passengers kept boarding after me however the lady paid no attention to me and left me completely stranded suggesting she will not allow me to travel. The boarding pass was attested by Rubana Hasan at the Luton airport however Agnes suggested that it would be a mistake (cant be true 4 times)!. Eventually she closed the gates I front of eyes and left me completely stranded asking for help and completely agonised. To make matters worse there was no single blue air management to handle any further and I was completely left to myself to find out about my luggage and next steps. I managed to call 5554 and get help and gentleman Guiardo helped me. He saw my visa and clearly stated that Agnes had made mistake. From thereon I had to book another flight with Wizzair, pay again (infact triple the cost) as i had to be in Romania for my meetings and couldnt have afforded not being there. Blue air representative wasnt present and therefore i now request a formal complaint against Agnes and also a full compensation for flights, lodging along with mental agony. I would like the blue air management to acknowledge the receipt if this and personally reach out to me on my correspondence details aas soon as possible. Whilst I have nothing against Agnes she should be barred on disciplinary grounds and May be a racial discrimination as she handled other passengers very differently. Blue Air should compensate me adequately for the agonising episode. Being a frequent traveller I am now completely shattered and request the management to address the issue asap. Happy to provide all the necessary evidence in form of visa etc... but I need this take up really seriously and a settlement done. Appreciate a response. Cheers, Siddharth Garg

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03 February 2018 02:02:00 Guest

Spent almost an hour trying to book tickets with this site, was impossible- website was on a loop, sent message but no reply. Eventually booked with Jet2....

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01 February 2018 08:02:00 Guest

Please blue air IT dept sort out your website.Again blue air I cannot check in online!

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01 February 2018 08:02:00 Guest

Again blue air I cannot check in online! your website needs sorting out.

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01 February 2018 03:02:00 Guest

WHY CANT I CHECK IN ON LINE ?

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27 January 2018 11:01:00 Guest

Guest : Guest : Ghicioc : Good evening, We have two tickets with Blue Air for the flight 149 to Nice on 02.11.2017. We tried this evening to do on line check-in, but it wasn't possible to get free seats;only seats for additional costs were available. Eventually we could print the boadings, but without the seats's number! My question is:when/how we can get and print on line tickets with the allocation number of seats, without an additional payment.Thanks for your reply. Best regards, Mr and Mrs Ghicioc Hello, i have the same problem ....how do you solve this? Thank you , Elena please help me solve this tooI cleared the options and was able to continue and print my boarding pass but no seat allocation/number on it. I dont want to pay extra for a seat as I am travelling alone so don't mind where I sit. I'm a bit concerned I might not have a seat if they over book but I'm going to take that chance.

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22 January 2018 08:01:00 Guest

Managed to checkin and assign seat but only after they had me clear cache [CTRL+SHFT+R] and re-load page !!!! Then I tried to re-enter to print boarding pass, as instructed by them only to find it repeatedly asks me to check the flight I want to select...refreshes page with the same option !!!!!!! NOT good !

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11 January 2018 07:01:00 Guest

Guest : Error on check in. I have the same problem. Their server sucks

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11 January 2018 07:01:00 Silvia

Guest : Everytime we fly with Blue Air we can NEVER checkin online their server is always down!! Does anyone else experience this problem. Yes! All the time

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09 January 2018 01:01:00 Guest

Guest : Ghicioc : Good evening, We have two tickets with Blue Air for the flight 149 to Nice on 02.11.2017. We tried this evening to do on line check-in, but it wasn't possible to get free seats;only seats for additional costs were available. Eventually we could print the boadings, but without the seats's number! My question is:when/how we can get and print on line tickets with the allocation number of seats, without an additional payment.Thanks for your reply. Best regards, Mr and Mrs Ghicioc Hello, i have the same problem ....how do you solve this? Thank you , Elena please help me solve this too

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05 January 2018 03:01:00 Guest

Guest : Use email and booking reference to check in, the surname doesn't work The email and reference doesn't seem to work either. So frustrating!

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25 December 2017 07:12:00 Guest

Everytime we fly with Blue Air we can NEVER checkin online their server is always down!! Does anyone else experience this problem.

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15 December 2017 03:12:00 Dom

Im trying to print the boarding passes but I cant find them after the web check in. Anyone can helps me? Im gonna leaving tomorrow

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