Blue Air Discussion

15 July 2018 11:07:00 Claes

Im leaving from Torino in about 40hrs and my online check in is just not working! Blue air online check in totally blows. I wont be able to be at the AirPort 2hrs hours before (more like 80minutes) so i hope they are not anal about that. I travel with carry on only so should be fine. However, this is annoying! Get your * together blue air! ☝

10 July 2018 05:07:00 Guest

Folks, this is the way to check-in, many thanks to this person who posted the comment below. I was also losing my mind and I could finally print my boarding passes. THANK YOU!! Guest : Found the solution to all our problems, after loosing my mind: 1. Check-in and do not try to choose/change seats now (let the computer asign) in that prompt 2. Go then to "Booking Status" and click Seating Map then choose whatever seats you want, pay whatever needed 3. Then go back to Check-in. It will say it's already done, but from there you can print the boarding pass with your newly chosen and paid seats.

01 July 2018 06:07:00 Guest

How did you manage to book seats? Am trying for august and nothing happens..... Thank u got ur help Guest : I managed to check in and print off boarding passes easily this week for my flight on Sunday. Maybe too easily having read this thread! I chose seats when I did my initial booking months ago though. Concerned about hand luggage though as they do appear to be very zealous about this. It appears that no handbags are allowed. And case dimensions are very strict. May have to reconsider my packing 🤣

30 June 2018 03:06:00 Guest

We have tried over and over again to check in. Customer service not bothered say we aren't within the 30 days (we fly within 6 now), use mozilla (same problems regardless), use email address (same problem) or check in at airport 2 hours before flight time. We weren't necessarily saving money but it was best flight time for us.

29 June 2018 11:06:00 Guest

the online check in process is abysmal!

25 June 2018 02:06:00 Andreea

I have a flight tomorrow morning to Bacau Romania and my check in online is not working.i have to do it in the airport.i hope is possible.

22 June 2018 11:06:00 Guest

I did finally get it to work - but i still think it is ridiculous that i have to pay for seat selection, but don't actually get to select my seats. If you get the runtime error just start the process over and at the seat selection stage, just continue - dont change the selection. then when you reach the end you will see the boarding passes. I did also get charged a spoilage fee for some reason, i dont think it actually went through.

21 June 2018 10:06:00 Alexandra Matei

I think ive deleted the confirmation email with my id booking and i go away in 23 days. How can i do my check-in?

14 June 2018 10:06:00 Guest

Elena : I made my online check in tonight but i haven’t recieved my BOARDING PASS!!! What can i do? I only revieved the reciept payment!

14 June 2018 07:06:00 Guest

Found the solution to all our problems, after loosing my mind: 1. Check-in and do not try to choose/change seats now (let the computer asign) in that prompt 2. Go then to "Booking Status" and click Seating Map then choose whatever seats you want, pay whatever needed 3. Then go back to Check-in. It will say it's already done, but from there you can print the boarding pass with your newly chosen and paid seats.

08 June 2018 01:06:00 Guest

Having the same problems as a lot of people here! Don't want to use the allocated seats as there are we are travelling with our 2 kids that won't appreciate being separated from us, 4 seats in different parts of the plane! I also object having to pay for seats too, what happened to the 'free on-line check in'. Sometimes i think its worth paying the extra and going for a more reputable airline. Not a happy customer so far and haven't even got on a plane yet!

01 June 2018 11:06:00 Guest

I managed to check in and print off boarding passes easily this week for my flight on Sunday. Maybe too easily having read this thread! I chose seats when I did my initial booking months ago though. Concerned about hand luggage though as they do appear to be very zealous about this. It appears that no handbags are allowed. And case dimensions are very strict. May have to reconsider my packing 🤣

31 May 2018 02:05:00 Guest

I had the same problem. To make it work I went to "Manage" first and did 2 things: -added email -chose a seat

29 May 2018 04:05:00 Guest

9 times! Absolutely Horrific website. I lost about 5 years off my life trying to check-in. I Tried : Mozilla, Edge and even Internet Explorer. Must be an inside job! lol

26 May 2018 02:05:00 Guest

If you are experiencing issues with BlueAir online check in. For some strange reason you have to use the seat which has automatically been selected for you. I was experiencing issues as I wanted to change the seat to another selection and it kept on crashing the website. Unfortunately I have to sit in where the computer has decided but at least I was able to receive my boarding pass for the flight. I would also recommend you use the Microsoft Edge browser. Also BlueAir how come your call centre is non-stop, Monday to Sunday and nobody answers after calling multiple times?

26 May 2018 12:05:00 Guest 2

Guest : I tried to check-in online today. At first I was at the Complete Page with 0 Taxes and asking me to review again the info. When I clicked to review, I had to redo all the process again ("great"), to find out I was being charged with 8 EUR, even though I did not select any seat! I tried it again, and surprise, I get a "Can't Check-in" message! Tried all browser (Firefox, Chrome, IE), same message. Same here , this is so sketchy for a big airline company .. I just don`t get it .

26 May 2018 01:05:00 Elena

I made my online check in tonight but i haven’t recieved my BOARDING PASS!!! What can i do? I only revieved the reciept payment!

25 May 2018 08:05:00 Pav

It isn't possible to add an extra luggage during the check-in process on booking.blueairweb.com/. That will cost them money. The option to add luggage is there, but nothing happens when I click any of the buttons.

25 May 2018 10:05:00 Guest

I tried to check-in online today. At first I was at the Complete Page with 0 Taxes and asking me to review again the info. When I clicked to review, I had to redo all the process again ("great"), to find out I was being charged with 8 EUR, even though I did not select any seat! I tried it again, and surprise, I get a "Can't Check-in" message! Tried all browser (Firefox, Chrome, IE), same message.

24 May 2018 02:05:00 Trenttraveller

Tried all the browsers going too. I sorted it out by using ‘Manage booking’ to book and pay for seat allocation, then online booking went through at first try on Edge.

23 May 2018 08:05:00 Guest

Can Blue Air please reply to all these concerns ew check in online? Can we checkin at the airport without penalty and without being seated miles apart?

22 May 2018 11:05:00 Guest

1 is too high a score. Not one response regarding a 7 hour delayed flight from Alicante to Liverpool. Worst airline, customer service, admin. Disgusting

22 May 2018 06:05:00 Cristina

My boyfriend managed to do it with some witchcraft otherwise it went blank after I chose the seats. Step up your game blue air and fix this issue!

22 May 2018 09:05:00 Guest

The same problem with "Server Error in '/' Application. Runtime Error Description: An application error occurred on the server.".

21 May 2018 10:05:00 Guest

Had the same problem, I've a flught tomorrow morning but it is impossible to do the check in. IE or Chrome always: The resource cannot be found. Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly. Requested URL: /Checkin/Retrieve

21 May 2018 07:05:00 Guest

Had the same problem, I've been trying to check-in for the past 24 hours. It finally worked by not selecting a seat and basically letting the system allocate it. I managed to check-in from Edge, but to actually save the boarding pass I had to switch to Chrome and save it as pdf from there. Otherwise it wouldn't show the QR code. Regardless, worst service ever, if you need to call the customer care you have to use the surcharge number, the regular one is only for ticket purchases. If I didn't need to travel for work, I wouldn't have chosen them.

21 May 2018 04:05:00 Guest

Their website works for me only with Microsoft Edge. Problem is that the boarding pass I now need to print won't save as a PDF. Rubbish company; first time I'm flying with them!

21 May 2018 12:05:00 Frau Rot

Hi, I tried using mozilla, chrome, the checkin is not working. The seats hang somewhere and then the error appears. Is this not going to be fixed?

11 May 2018 09:05:00 Guest

Use mozilla firefox for check, i had the same problem on chrome.

10 May 2018 11:05:00 Guest

Server run time error when trying to check in Had this before with airline tried on warehouse Pc phones etc all the same Any suggestions to what I can do?

08 May 2018 10:05:00 Guest

I can't check in either. Showing error ! Poor service

08 May 2018 03:05:00 Guest

really? i just discovered how often this appens to Blue Air finding this page. My flight is tomorrow and online check-in does not work (both e-mail link and via web site). I think you have quite a problem here.

08 May 2018 02:05:00 Guest

Can't checkin either

07 May 2018 10:05:00 Guest

Check in online not working. i have to be at the airport 2 h before because of this.

07 May 2018 04:05:00 Andrei

Today is not working either.

03 May 2018 01:05:00 Guest

i travel tomorrow and simply cannot check in on line !! is it possible to just check in at the airport

03 May 2018 10:05:00 Alin

We had the same issue when we tried to complete the check in, Server Error in '/' Application. The BlueAir advice was to reload the checkin page using Ctrl + * + R, which also ignores the cache and to keep the seats that were automatically selected by the application. We end up having the seats appart,but it worked. In our case, I believe the issue was raised because we tried to change our seats. When we retried the checkin, we found the seats selected in previous attempts as unavailable, somehow they remain stucked in the system. Good luck

02 May 2018 05:05:00 Cristian

Online check-in doesn't work Server Error in '/' Application. The resource cannot be found. Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly. Requested URL: /Checkin/Retrieve

01 May 2018 08:05:00 Simone

Online check-in not found. Can't check-in. it's no possible check the name.

27 April 2018 03:04:00 Savvas

Same issue as the rest of the comments. Website misbehaving. Can't add services, can't check-in.

25 April 2018 09:04:00 Cristian-Norway

Hello ! i can't do the check in. A lot of stories here...:(

25 April 2018 05:04:00 Guest

I am trying to find my booking / add service to my booking and the web page returns me always to start page without showing my booking.

22 April 2018 09:04:00 Guest

the Online Check-in option is not working!!! what should we do in this situation???

21 April 2018 10:04:00 Guest

I have been having problems to book with blue air for a few days can’t book. Every time I go on prices increase and still can’t book

20 April 2018 11:04:00 Guest

Online check-in does not work, blank page!

20 April 2018 12:04:00 CEZAR

Why they dont asign me a seat number when i checked in online?

19 April 2018 04:04:00 Guest

online check in error, blank page! incredible how this happens in 2018!

13 April 2018 07:04:00 Mina

I bought my tickets from Opodo and have been told to speak to you if I would like to pay for a 20kilo suitcase for my holiday from London Luton to larnaca on the 9th of may

12 April 2018 11:04:00 CHECK-IN ERROR

Cannot check in. How is this even possible? Are you people from Blue Air even trying to fix this CHECK-IN ERROR? So many people report it!

11 April 2018 02:04:00 Guest

Worst company to fly with EVER. Please avoid they are useless. We were delayed 14 hours on 19th January. I complained on 25th January and STILL waiting it's not mid April! They are woeful.