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British Airways Discussion

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03 September 2018 12:09:00 Guest

Hi Aimee, Thank you for your kind words. I am so happy with British Airways services.This is the best airline I have used so far.You can also check here 24-7helpline.co.uk

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18 May 2018 09:05:00 Guest

Disappointing

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13 May 2018 03:05:00 SU535

This is not the British Airways carrier' site here, but the discussions on the services of the British Airways. If there is no flight information (e-ticket number / reservation number, date , destinations/ origin / name), noone is able to reply without the correct data and the full data. In order to get the correct reply, kindly attach the reservation / booking number and / or produce air carrier / date / fllight number / airports / your name at least. Requests on refund must produce full name, reservation / e-ticket and email address of the passenger in the attachment. The reply can be handlled within 48 hours - 144 hours by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.

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11 September 2017 08:09:00 milan babic

I use BA Club Europe from Gatwick to Catania return. Never did BA once tell me that there is no fast track and lounge facilities? They knew this before i booked so why didn't they say that these facilities are not included? Disgraceful. It was obvious that BA had no business relationship with the airport as the local staff were very aggressive and dismissive of BA; they seriously wanted nothing do do with BA?

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03 August 2017 06:08:00 Guest Carol

Flew business class with BA worst experience eve, tired plane interior, mediocre food but worst of all no lounge at Punta Cana airport but was not told at time of booking, should be included in price of ticket, but was told we should have checked on the internet to see if there was one. NEVER AGAIN!

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06 July 2017 10:07:00 Guestveronicah thuita

This is the best airline I have used so far.Very friendly staff

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04 July 2017 07:07:00 Chris

Travelling within Europe the airline doesn't present value for money (any more). Nothing to eat & drink and even if you wish to buy something, BA only excepts credit cards (but no money). And not everybody has a credit card. Flying from the USA (business) the airline is as good as any other European airline. No better. The call center agents (how come I get the feeling, that they are all in India?), try to be helpfull, but getting re-booked doesn't fit the bill, when you want to travel on the next day, but are re-booked for the next year.

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29 April 2017 09:04:00 Guest

how do I get a return flight to London from Corfu

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21 September 2016 08:09:00 nboerma

Top airline. Easily the best of all the European airlines. There is no real competition for BA in Europe.

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08 February 2016 03:02:00 Anna brown

The Worst airline. When I had to travel to scotland for my sister in laws funeral. I was unable to get through security in London and when they Gerry rigged it to so I could get to the gate, I could not get on the plane. I was a 57 year old white women and the BA security had me as a middle eastern Muslim man. The woman at the counter was EXTREMELY Rude to me. Coming home was equally a nightmare. They flew us into London city airport and it was up to us to finance and find our way to Heathrow to fly home to the u s. I have to travel a lot for my job and never have had such a horrific experience. This happened in June 2015. We also have had a nightmare of an experience trying to receive a refund for our original tickets for July. Since Margaret died before we able to get there we had to purchase another set of tickets. We paid for these two sets of tickets over 9000 dollars. It is the most outrageous buiness practice and there has been no compensation for the extra set of tickets. This is a warning to anyone thinking of using British airways. DON'T!!!!!!!!!

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02 February 2016 08:02:00 Patricia de ste croix

really bad service, I had lost suitcase on 14th august 2015 I still not have compensated for 2 Feb 2016

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06 October 2015 11:10:00 Steve

Trying to get any sense out of the customer services is nigh on impossible, tried to book a holiday then got told cost was close to £7500.00 for two people then they wanted a further £176.00 to book seats next to each other

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05 October 2015 03:10:00 Guest

what is British Airways "Airline Code"?

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20 September 2015 05:09:00 Guest

the ERROR log in 24 hours is *

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12 August 2015 12:08:00 Guest

Hi, I am about to travel to Mumbai on a BA 777 plane in WT+ I am concerned that the bulk head window seat I selected will actually have less room to strech out due to the wall in front. Does anyone have experience of sitting here? I believe it will be a 777 (3 class, judging by the 3 rows of WT+ in the seating selection window) Many thanks Laura

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04 July 2015 02:07:00 Guest

World Favourite Airline from the 80's? Now one of the worst on Customer Service. A fleet with no spare planes. I am an expat in the UAE. The 1 daily flight from London to Abu Dhabi was cancelled due to a USA route plane being faulty. They decided it would be better to use the Abu Dhabi Plane to fly the USA route. Let down AUH passengers as there were less headache to deal with. So I ended up with a refund of £50 less than I paid due to exchange rate. BA did not call with their many thousand staff to offer any alternatives. I ended up having to pay £100 extra to fly out an alternative way. ALL BA SAID YES WE ARE SORRY, WE GOT IT WRONG AND WE SHOULD HAVE TRIED TO CONTACT YOU, BUT WE ARE WITHIN POLICY TO DO SO. SORRY NO COMPENSATION. BA take a leaf out of the Middle East carries, they would never treat the customers like you do. If I missed the flight it would be tough you lost your money. You cancel mine the day of departure and I end up losing£150 and it is still stuff its my fault. THANKS BA

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23 June 2015 08:06:00 Mark slater

British airways airline nia 2

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06 May 2015 06:05:00 A smith

I have been trying for one hour to speak to someone who can answer three simple questions. Bad phone system is inpenitrable and the one person we spoke to was rude and so unhelpful. If anything will drive me to easy jet this will. All I want is to speak to somebody

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06 May 2015 01:05:00 Guest

Been trying all morning to contact the Support team! Looks like the helpdesk is offline again. ANY OPTION selected and it cuts out to an engaged signal. Very frustrating!

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04 April 2015 05:04:00 Yakov

British Airways is truly THE WORLD'S WORST AIRLINE. I booked flights for my wife from Phoenix to Barcelona in August 2014. On February 11th 2015 BA informed that a flight was canceled. I called BA next day on Feb. 12th and asked for the refund. Today is April 3rd, 2105 and I still did not get the money back from BA I will try to avoid flying with BA as much as I can.

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19 March 2015 12:03:00 Guest

British Airways do not respect me as a customers at all. 3 - THREE - months they are not assigning me my AVIOS from British Airways Credit Card and TESCO purchase. They were supposed to be the best. They are not. I am fully ignored as a customer. And I am spending my money through their Credit Card. This is so annoying. Thanks, Galya Membership number: 61408244

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02 March 2015 06:03:00 Frquent Flyer still just!

Pls, firstly for the last 10 days, it is simply near on impossible to actually talk to one of your operators on the phone, regardless of the time of day one rings. Re This booking; when made, I realised within a few minutes, I had booked the return on the wrong day, and firstly tried to call Executive Club, then on the internet, I eventually changed to the previous day; I was charged £60 for changing dates, less than 20 minutes of the original booking. Also, when changing, no flight charges were visible; NOR was I able to reserve my return seat (outward I could); unless I paid £15. I suspect, your web site was having some 'issues', as during my next travel, I was able to book a seat, and they could not understand why I was being charged. Pls refund me the £60 booking fee. I have no problem paying more for a seat if more expensive; albeit, this was not visible when making the changes. I have now given up, after being kept on HOLD for 23 minutes; this is simply shocking service PLS reply, on HOW DOES ONE ACTUALLY SPEAK TO SOMEONE !! Yrs just faithfully Laurie

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23 February 2015 07:02:00 Guest

As a business traveller I normally fly Club class between America and Europe. The European Club service is okay for midgets, such as BA's ex CEO, but for any person over 6'2" there is no leg room. The pitch of the seat is exactly the same as economy, all they have done is put a console in the middle seat. On the long haul jumbos, Club Class can be two entirely different products. If you can get a seat upstairs it is very good (two and two). However, downstairs you sit six abreast (two, four, and two). If your unfortunate enough to get the two in the middle of the four you have no screen and the feeling is of being put in a closet. Avoid at all costs. Talking of costs this seat can set you back a pretty penny and should be a lot cheaper than the good seats on the upper deck.

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23 February 2015 05:02:00 Amy Moorcroft

Next Monday 2nd March 2015 I have a 10 hour flight from London to Denver. Last Monday I booked and paid for extra leg room seats, my partner and I are very tall. We received no confirmation and so today I called BA to enquire about it. They informed me that yes they could see we had paid for extra leg room seats and for extra baggage but the seats were not actually booked and now they are no longer available. They can give me a full refund but that's it, no extra legroom seats are available. Today I have spent over 2 hours on the phone, on hold and getting nowhere. PLEASE BA can you do something about this? We have a week before departure and all we would like is the extra leg room seats that we requested. A refund doesn't really help when all we want is what we paid for.

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17 November 2014 08:11:00 Guest

I'm flying to the UK on the following route: Shuttle service from Dammam, Saudi Arabia Board in Bahrain Does one need to check-in in Dammam Airport or can one travel direct to Bahrain?

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07 November 2014 10:11:00 Barnabas

Tried to get award tickets for spring 2015 round trip travel US - Europe. None, in any class. Trying to make changes for original 2015 September tix. Scarce availability, no upgrade possibility on Internet. Every change extra fee. Reservation on phone, even if website unsuitable, extra fee. I'm sitting on two companion certificates; I can't get business or 1st-class tix. Why have I been faithfully collecting miles by flying with BA, using their credit card and accumulating all possible miles in my Ex. Club account? I am about to switch credit cards and ry to use up what miles I have with BA any way I can. I hope somebody at BA also reads this. . .

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07 October 2014 11:10:00 Michael T.

We flew from San Diego to Barcelona through London Heathrow in July. 3 of our 4 checked bags did not make the connection to Spain. The clerk offered to have them delivered to us rather than wait for the next flight, and since it was already 9pm we wanted to get the kids to bed and the bag was to be delivered by midnight. It never showed up and they never called or texted until the next morning to say that the bags should arrive between 8am and noon, so we waited at the room for them. Around 11am I got a text saying they would be delivered between 5-10pm. Our one bag was the kids clothes, so we had to decide whether to buy new clothes or trust that the bags would arrive. We decided to wait for the bags and did a little sightseeing. At 10pm with no word from BA I called and was told the bags would still arrive, but when I tried to explain that I'd been told that several times now and was concerned the agent disconnected the call. I waited up until midnight with no word from them. The next morning they again texted to say the bags were at the airport and I should go there to pick them up; because we were in a "pedestrian area" of the Gothic Quarter they could not deliver them. This despite the fact that taxis and delivery trucks run up and down the streets at all hours. And, I told the baggage clerk that we were in the Gothic Quarter from the beginning when I gave the address. It has taken until now to be reimbursed for the taxi to and from the airport since it is not their policy to reimburse for expenses other than clothing and sundries when baggage is lost. From front line customer service representative to managers and the CEO Mr. Keith Williams himself they have steadfastly admitted that they failed to provide acceptable service yet offer no compensation for our 3 days of ruined vacation. No voucher, upgrade or any tangible remedy, just a contrite apology and wishes that I fly with them again. Incidentally, on our flight back to San Diego 3 of our 5 bags did not arrive with us. One was delivered the next day, another the day after, and the third finally arrived 5 days after the flight. Amazingly horrible baggage and customer service with management that is quite satisfied with how they are doing business. Fly British Airways at your own risk!

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22 September 2014 07:09:00 NataliaGor

British Airways - the best company! Helpful staff, cozy flight conditions, this is not all! Traveled with a friend to Barbados were we find ourselfs in one of the worst situations: on the way back we missed our plane, ours way consisted of two parts - we have missed not one but 2 flights! Employees of the company British Airways free rebooked us for new flights, calmed us and helped to cope with the situation! I thank them very much! Would recommend!

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02 September 2014 12:09:00 Jenny B

Disgusted with BA. My daughter booked 9 seats and needed to do a name change on one. They would not allow her to do it but said they would resell the seat. Rubbish company and will never fly with them again. Going to take it to trading standards. Apparently Virgin also do the same so steer clear

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27 August 2014 04:08:00 Constantine F

I have been flying with British Airways for several years now. Before that I was flying SWISS Air. The change was due to business in London. I have witnessed a major decline is services on flight and more importantly on utilizing "Avios" (frequent mileage). For the last 5 years I have been unable to utilize frequent mileage for anything, even upgrading. I have at this point in time over 150 000 "Avios", and I cannot use them. I just got off the phone with one of BA's representative (Amreen-D5), who was unable to give me ANY day in the summer of 2015 from April -August that I could purchase a Premium Economy Ticket and upgrade to Business with "Avios". This is absolutely ridiculous. For those of you that you may hope that you will join the club and be able to use your "Avios" with British Airways, GOOD LUCK!!!

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18 August 2014 11:08:00 Guest

Booked club business and when boarding club was economy seating nothing as proffered on their web site, their complaints will not admit any error and just fob you off

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20 July 2014 07:07:00 Guest

This is the worst carrier I traveled so far. Stewards are mean, the food plain bad. my husband got diareea for the last 2 days, I was treated as an enemy combatant, my watch was stolen while they checked the content of my purse. I will not travel with this company an I will avoid passing trough London as much as possible. I do not recommend it to anyone.

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13 July 2014 07:07:00 N.Rao

My friend had worst experience with British airways . See below. Subtle racism does prevails in BA!!! dear all. once renounced airline has now gone to dogs. the following is detail account of our experience when we, at an advance age, had to travel to fulfill our social duties in U.S.: a return ticket from Vadodara,Gujarat,India,to Atlanta.GA,U.S was booked thru the travel agent. as Jet airways has tie up with British Airways we agreed to this.e-tkts with booking ref:-PHLNTX3/1B,AIRLINE;9W/INSAYX,BA/2QHJP3,BA/2QHJP(outward) & BA/2QHJP3,BA/2QHJP3, 9W/INSAYX(inward) were issued on 25th march,2014. we began our journey on sat. 7th june,2014, jet flt.9W344 to mumbai.when we arrd arrd terminal 5 LHR on 8th mrng. we were kept waiting for wheelchair for over half an hr. despite request made while bkng the tkts!!! finally i had to find a wheel chair and push my wife all the way to border security counter(abt.1Km) with damaged r.h.s rotter arm muscle.!!! BA227 on on 8th june brought has to atlanta w/o any problem. when my daughter,neeta, who lives in u.s. knew all abt our problems decided to upgrade our tkts. to business class on BA inward flts.dept. 10th july frm atlanta to london and 12th july frm london to mumbai. while doing online check in we were amazed that in-spite of our advance age,we were allocated middle seats and this caused us quite a few painful suffering as we had to step over the aisle pssngr every time we had to use toilets.in night we could have fallen down!! may be the BA management care for only white skinned travelers!!! the temp was freezing. when we arrd at the entry pt. of flt BA226 the crews refused to assist us to carry our hand baggage to our seats 12E&F. during our stop over in London, my daughter whoworks for a leading safari tour operating co. phoned BA office with a request to give us aisle seats the ans was not available,try at the air port. at terminal 5 while checking, the ans was all aisle seats r full. when we boarded the flt. BA 199 we found that abt10 aisle seats were not occupied and after take off when had a chat with a sr. crew member, Micheal, he assured us that he will reportan this to BA management. we must say that thru out our journey the entire staff was very cordial. by the way, at he entry point, the well coming crew assisted to take our hand bags and put it in the o/h compartments.the worst part of journey was encountered after we arrd. mumbai. the wheel chair assistance boys were quick in getting us cleared thru immigration and customs within 20 mnts after our arrival. when we were taken to Jet Airways domestic counter for check in for our connecting flt.9W2144 to Vadodara, Gujarat, that our tkts were cancelled!! this gave us a shock as we failed to understand who instructed them to cancel it? the person at jet counter had no ans. she then asked us to go and sort out this mess with BA. the person at BA failed to understand. he started clicking for over 20 mnts. and he must have found out that this terrible mistake of deleting our mumbai/vadodara sector could have been made by BA office in A tlanta or London. finally we boarded and reached our destination starving(we dn't take water,tea or food in the mrng w/o a bath and our worship). the better managed airlines are well aware of the facts that majority os travelers, either for leisure or business are people of Gujarati origin and airlines like Emirates provide vegeterian meal. we woud appreciate if u frwd this to British Airways in london with appropriate comments

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21 May 2014 09:05:00 Suzanne C. Rush

I am extremely frustrated with your North American Customer Relations. I flew from Vancouver, Canada on April 18 (delayed flight by 17 hrs!) to London, UK with a return flight on May 4. I paid for bulkhead seats on both flights through a New York Ph# which shows on my VISA on Jan 3, 2014. I NEVER GOT BULKHEAD SEATS ON EITHER FLIGHT. WHY?? BECAUSE WHOEVER BOOKED MY SEATS OBVIOUSLY DID NOT KNOW BRITISH AIRWAYS HAS SNUCK IN 3 SEATS ON THE RIGHT HAND SIDE OF YOUR AIRPLANES - SEATS 39 H,J, & I.(My seats were 40 H & J) I have tried numerous times to apply for my seat refund no avail. I keep getting a message saying that BA did not CHANGE my seats. That may be true, but I NEVER GOT THE SEATS I THOUGHT I WAS PAYING FOR!!! Therefore I can only surmise that British Airways took my money - $183.84 CDN -fraudulently! I NEVER GOT THE GOODS I PAID FOR. I have tried many times to talk to someone in Customer Relations only to get a taped message saying they will get back to me with one business day. Doesn't happen. Sure hope someone of authority reads this message and helps me because I have lost all my faith in British Airways. With a daughter living and working in London now that is unfortunate as it always had such a good reputation and was my top choice of carrier. My late mother-in-law (British subject) would use no other airline. MY INCIDENT # IS 140515-000151

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16 May 2014 10:05:00 Guest

British Airways explaining the should-have, would-have, could-haves of baggage claim For the past 55 hours I have been waiting for my bags, after long conversations with 5 customer service officials, 2 airport authorities, and several fake promises to have my bag delivered home I DONT HAVE MY BAGS!!!! I travelled on the British Airway flight from DALLAS-FORT WORTH INTERNATIONAL AIRPORT at - 22.30 CDT. Due to bad weather conditions my flight was delayed and I would have missed my connection from LONDON to Chennai. At the Dallas Airport the British Airways Agent, informed me that she will put me on the LONDON BANGALORE flight, and book tickets of a connection from BANGALORE to CHENNAI. She also assured me that while my bags will not be coming with me they will be put on the British Airways flight the next day to Chennai and it will be delivered home. All I had to do was find the British Airways office in Chennai and file a complaint. On arriving to Chennai at 8:00 IST, I looked around the airport for British Airways office, after several inquiries around the airport and complete lack of information I headed home. On the same day at 9:30 IST I called the customer service helpline of British Airways and informed that I havent been able to file a complaint because I didnt find the office. The official informed me that I would have to go back to the airport to do so, but I could go the next morning since my bags were arriving that day. I can go and collect my bags from the airport office. Next day 15th May, when I went to the airport, after long conversations and explanations to several security officers, other airport authorities, and after scanning the length of the airport, I was informed that the British Airways old office has been shut down, and their new office is set up in the airport area that is restricted to Passengers. Post that I was asked to talk to a BADHRA official SAJID who gave me a long lecture on the should-have, would-have, could-haves of baggage claim, and then using my baggage tags informed me that my bags have been sent to Bangalore and has been marked as unclaimed baggage by customs. He further gave me another British Airways helpline number to call on. At 14.30 I made a call to the helpline number explained the entire story, got lectured again on the should-have, would-have, could-haves of baggage claim and the phone got disconnected. At 15.30 I called the helpline number and spoke to Abhishek, who for the fourth time told me what I should have, would have, could have done, asked me to go back to the airport to file the complaint, when I informed him that I had been to the airport just 2 hours back he said since my baggage is at the airport in Bangalore. He then suggested that I travel to Bangalore to collect them. After a long conversation, with the customer care personnel each time trying to blame someone, something, even another carrier for the missing baggage, he finally committed on sending across the bags within the next 24 hours to my house address. At 10:30, 16th May, 55 hours after I have landed at my destination, I called the British Airways customer helpline number and spoke to Baljeet, who like the 6 other officials walked me through the 30 minute argument of should-have, could-have, would-have of the baggage claim process, and then after a 45 minute long explanation of my previous conversations with every British airway official, he ran a system search of some sort to inform me that IT was our assumption that the bags are in BANGALORE. We dont know and the tracking details of the bag havent been uploaded on the system so we cant find your bags. On insisting to talk to a higher official or manager because of having given misleading information the 6th time he said that well you will have to call post 12:00. I am raged at the attitude of the British Airways officials, for constantly finding ways to continually point fingers, blame thus harassing their paying customer. Instead of telling me what I should have would have could have done, if they just get out there and do their job and give my back my bags I will be more happy talking to them. Due to this ridiculous display of lack of complete care and concern and an arrogant behavior I am certain that I will never again fly on British Airways

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14 May 2014 12:05:00 Don Filiault

Just found out that I might have to cancel a BA flight from Gatwick to Glasgow on July 31 because of a scheduling conflict. I booked the flight late in 2013 Their website indicates that If I booked from the USA directly on their website using my credit card, The service fee would be $10. This sounds too good to be true. I can't find anything on my eticket to indicate a ticket class, and it appears that I'd have to cancel in order to know what I'd get for a refund, if anything. I know that if I reschedule, and take an earlier flight than my current ticket provided, I'd have to pay fees of 144 GBP, and I only paid 131 GBP in the First place! It appears that I might be able to cancel the current reservation and rebook a new reservation for a later date, but I won't know the best option until I know if I might get a refund on my current ticket. Can anyone help me with this?

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07 May 2014 09:05:00 Guest

I have been trying to get in contact to customer relations about a baggage refund for three days no one answer the phone or reply to the voice messages. So we waist $295. Worst company ever.

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23 April 2014 04:04:00 RDM

BA consistently great

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22 April 2014 02:04:00 Guest3

Hi, In hand baggage section ,in personal bag what is the allowed weight age?

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03 April 2014 12:04:00 Guest

In reply to the last comment British airways fares are always non transferable to another person. Ive personally never seen exceptions to this. The other thing that will happen is if you cancel the the seat wouldnt any longer be sold at the same fare price you previously had but more than likely a more expensive one. My understanding is that the tickets are non transferable because of IATA rules. IATA is the international air transport association which are trade association for airlines.

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01 April 2014 08:04:00 Mel H

I booked a package holiday through Hayes and Jarvis that included 3 flight LHR to SFO, SFO to LAX and LAX to LHR, the flights are through BA and AS (who I believe are the same operator) and the holiday was for myself and my sister due to depart on 02/05/14 for the last 3 weeks my sister had been critically ill in ICU and although she is now on the road to recover she will not be well enough to fly. Now being the idiot I am I did not take out travel insurance planning to arrange it through my bank the week this happened so I will not be able to claim the cost of the holiday back. My second option was to change the name and take my brother instead, now I have been told that under NO circumstances will BA authorise a name change and my only option is to cancel the ticket and re purchase flights at today's cost, I was happy to do this until they told me there was no seats available on the same flight and as my brother is a first time flyer he will not go on a plane on his own, what I don't understand is why I can't just purchase my sisters seat once it is cancelled so we can be on the same flight? Because yes the flight is booked up but I have one of those seats so when I cancel it will no longer be booked up so why am I being told it's not possible to go on the same flight? Sorry about the rambled message but I'm frustrated and confused. Many thanks.

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15 March 2014 11:03:00 Guest

I really don't believe that BA are still in Business, they are charging 5 star fees for cheap airlines service.

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15 March 2014 11:03:00 Guest

They just don't care, BA, BAA, they have the steady business and why should they care! You buy a return ticket because its cheaper, then if you try to change it, most of the time you can't do it online, so you have to call and spend hours, till you get some (**) telling you Sir, sorry you are only entitled to tax rerun for part of your ticket, which is around £70, but we will have to charge you the refucd fees of £30. They are just bunch of thieves. There must be more regulations to protect consumers. Frank a Plummer : 34 days after purchasing tickets my parents discovered that my father had a very serious cancer diagnosis. The trip was to take place in April. It appears my father will not be able to take the trip. Can my mother and I (son) use the ticket and change the date later in the year? Is there a British Airways Customer compassion policy if a death of a ticket holder dies?

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09 March 2014 01:03:00 Guest

Frank a Plummer : 34 days after purchasing tickets my parents discovered that my father had a very serious cancer diagnosis. The trip was to take place in April. It appears my father will not be able to take the trip. Can my mother and I (son) use the ticket and change the date later in the year? Is there a British Airways Customer compassion policy if a death of a ticket holder dies? The first question is was the ticket bought with BA directly? Or was it purchased on-line through a travel agency (Expedia Orbitz Amex etc.)? If the ticket was bought through BA directly- or ba.com- call and advise that you have a serious medical illness and you will need to send a fax with information confirming from the dr. to the airline via fax. (No email) and the statement - unable to fly due to medical illness. The flights will be cancelled and the ticket will be held open until the passenger is fit to travel- this can be future projected if possible. At that time a new dr. letter sent via fax with the words "fit to fly" will be sent to the airline. This applies to all parties traveling together. The change fees will be waived and service fees- only any difference in fare for the new flights will be due. The tickets cannot be changed to a different person. If the passenger dies- submit the death certificate via fax and the monies will be refunded to the original form of payment. Hope that your father is better. After the doctor sends the fax- you must call the airline and follow up on receipt of fax confirming illness- no fit to fly.

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06 March 2014 10:03:00 Frank a Plummer

34 days after purchasing tickets my parents discovered that my father had a very serious cancer diagnosis. The trip was to take place in April. It appears my father will not be able to take the trip. Can my mother and I (son) use the ticket and change the date later in the year? Is there a British Airways Customer compassion policy if a death of a ticket holder dies?

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01 March 2014 10:03:00 Gurbinder Kaur Badwal

BA Customer Relations case file no. 11430702. The British Airways counter staff was not available at IGI airport to help, nobody picks up the phone and when wrote to the Customer relations they do not give satisfactory reply, which is a joke and unacceptable. Thank God this airline is still in business. Never travel with this airline.

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20 February 2014 12:02:00 Guest

Just happened to me, told on phone £30 to cancel over phone, £15 to cancel online. Went online, about a week ago I receive a refund d email stating a £672 penalty... don't know what happened to the £15 stated online and over the phone. I've put in a complaint. Trini : I booked a flight (in September) as a 60th birthday present for my dad however, when I went to put his passport details into the 'Advanced passenger detail' section, I noticed that my name was down as the passenger. We have very similar names, mine is Martine *Surname* and his is Martin *Surname*. The only difference is the E at the end of the name and obviously the gender. (The advance passenger section does have his name and passport details on it but my name comes up as the passenger) I called BA, where a representative told me that I would have to cancel and then rebook- much to my dismay, as I do not have the extra money to pay todays prices (I got them at a very good rate back in September). He then told me to write a complaint to see if anything can be done! However, after searching online I found this... www.britishairways.com/travel/service-fe... It gives the impression that if I want to 'change my booking' with a ticket that 'doesn't allow changes', I can call one of the 'contact centres', and the calculated fee for this service is '£30'. However, I am being told that this cannot happen! I don't understand, as I put his details in but paid with my debit card (which obviously has my name on it!) Can anyone help- the flight is on 23rd January 2014, which I think, is more than enough time for them to sort this out... I don't know what to do? If I cancel, I haven't really got the extra money to pay for another ticket at todays prices, right on top of Christmas and I also cant bear to tell him that he cannot go!

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12 February 2014 11:02:00 Guest

without a doubt the Worst major carrier is the world. You can Never get anyone on the phone who knows anything or can really help you.

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07 January 2014 03:01:00 Guest

JANA PETRIKOVA : Flight from New York to Vienna though London Heathrow on New Years Eve. Very boring celebration, one line from the captain around midnight, no sparkling wine, no nice food. Very poor customer care when you need to handle anything about the luggage. Their hotline is never available, they never reply to emails. I will never again book a flight with British Airways. Not everyone wants a celebration at all, did you pay for "sparkling wine" or "nice food", were they advertised as being forthcoming or are you just a snivelling little moaner whom expects a load of stuff for nothing?

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07 January 2014 02:01:00 Guest

Lyndsay Green : Booking Reference: ZLX7TB I booked two flights from London Heathrow to Barcelona, return. Departing at 0930 on 13th February 2013. The friend who initially was coming is ill so another friend has taken her place. However, I am told by your call centre in Newcastle that I cannot change the name of the passenger to another passenger as it is your 'company policy'. I wish some one in authority to contact me regarding this as this is downright theft as it is only a different passenger travelling and I have already paid you for the tickets. We haven't even got our boarding passes yet! If you so not accept to do this, you will leave me no option but to publish this in a national newspaper so that people are aware of your ridiculous policies and I shall also take you to court as you would not co-operate with your customer. Lyndsay Green This is quite normal practice across all airlines, albeit qute mercenary and * but there you go!

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07 January 2014 02:01:00 Guest

Dean : My flight says it departs on the 25th from heathrow london, to vancouver canada but it says 12:40 depart and 14:05 arrive but the duration says 9 hours 25 mins?! Do you think that just possibly the reason might be that there is a time difference between the two points??? Thicko!

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07 December 2013 01:12:00 Trini

I booked a flight (in September) as a 60th birthday present for my dad however, when I went to put his passport details into the 'Advanced passenger detail' section, I noticed that my name was down as the passenger. We have very similar names, mine is Martine *Surname* and his is Martin *Surname*. The only difference is the E at the end of the name and obviously the gender. (The advance passenger section does have his name and passport details on it but my name comes up as the passenger) I called BA, where a representative told me that I would have to cancel and then rebook- much to my dismay, as I do not have the extra money to pay todays prices (I got them at a very good rate back in September). He then told me to write a complaint to see if anything can be done! However, after searching online I found this... www.britishairways.com/travel/service-fe... It gives the impression that if I want to 'change my booking' with a ticket that 'doesn't allow changes', I can call one of the 'contact centres', and the calculated fee for this service is '£30'. However, I am being told that this cannot happen! I don't understand, as I put his details in but paid with my debit card (which obviously has my name on it!) Can anyone help- the flight is on 23rd January 2014, which I think, is more than enough time for them to sort this out... I don't know what to do? If I cancel, I haven't really got the extra money to pay for another ticket at todays prices, right on top of Christmas and I also cant bear to tell him that he cannot go!

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16 August 2013 12:08:00 Dean

My flight says it departs on the 25th from heathrow london, to vancouver canada but it says 12:40 depart and 14:05 arrive but the duration says 9 hours 25 mins?!

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02 August 2013 10:08:00 Cornelia H Eulert

I have been flying BA for more than 30 years . My son studied in London for 5 years , I live in San Diego , I just retired , I turn 70 years old and I did hope that I could celebrate with an upgrade to busssiness. After all you do send millions of advertisments abt how easy it is and your "special service " Not so !! It is immposible to upgrade , though I have plenty of Avios. Can you help ? corneliaeulert@cox.net

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12 June 2013 09:06:00 Guest

BA's Price Promise, I have just experienced is one major confidence trick. Do not * your time trying to claim as you will be very disappointed.

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10 June 2013 08:06:00 Blueshadow

Hey D- got some great intel on BA last night. It appears that BA DOES NOT chrgae fuel chrgaes on one way flights to Brazil [MIA -GIG]. I assisted my folks using 50,000 Avios miles for a business class ticket from MIA -GIG on March 14, 2013 [flight AA0905] for 50,000 Avois + $23.70. The BA website showed only one ticket, but after getting the first it also showed one business class ticket available and another was purchased in business for the same price. [I did not check the AA.com website, but BA.com showed only 1 business class ticket from MIA - GIG from mid March - end of April 2013 for every available flight, but the March 14, 2013 flight "continued" to have 1 business class seat after booking a business class seat. So, you may want to double check, but it appears that BA fuel chrgaes are not chrgaed GOING to Brazil one way. So, my advise is to book one way TO Brazil with Avois [BA] miles and return with AA miles! This would modify your detailed articles on BA. The only downside is that my folks will need to spend some AA miles to get to and from MIA [they are taking a cruise from Rio which ends in Miami. I think this is a great loophole to use BA [Avois] miles one way without fuel chrgaes to Brazil and AA without fuel chrgaes on the way back! Let me know when you confirm the above! Thanks for all your help!

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31 May 2013 11:05:00 Peter K

I will never book a ticket with British airways again. Had a flight booked with BA from Toronto to Prague via London. Sadly had to cancel with 2 days notice. The total flight cost was a reasonable $825.55. Understanding this was a non-refundable fare I knew this wouldn't be pretty but was happily told that $264 would be non-refundable, however the remaining $561.55 of taxes and fees would be refunded. A week later have received a refund of $140.55. Call customer server I'm getting told I'm wrong, and it was $140.55 all along. I fail to comprehend how I could possibly misinterpret this as the two numbers are not alike. My sense is that there is some really shady business practices going on around how this is communicated and they tell you the big happy number, then use some ambiguous language that means maybe that first big happy number they tell you isn't necessarily the one you will get. To top it all off, I've asked for a copy of the phone call, which the folks in the call center are all too happy to replay for themselves. However I'm not allowed to listed to MY phone call as apparently that's security risk and the property of BA. I think BA needs to educate their employees that they hold onto our personal information on our behalf, and need to respect customer wished around how our personal information is handled. Couldn't be more * about this situation right now and really disappointed with BA as a company. I would recommend others avoid this company that has a glossy veneer and shady underbelly.

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19 January 2013 05:01:00 LostBagSeeker

My wife and I are living in Belgium now, but over the Christmas holidays we travelled back to the U.S. to visit our families and friends. Then on January 1st we took American Airlines flight 3207 out of Lubbock, Texas. This flight was delayed almost 2 hours, meaning we were going to miss our connection in Dallas. Our final destination was Paris, France, where we had already purchased train tickets fr om the airport back to our home in Gent, Belgium. We gave ourselves 6 hours fr om flight arrival time to train departure, but still we would have missed our train, which meant we would have to purchase new train tickets (at about 120 euros each). After finally being transferred to an AA supervisor, we were rerouted from Dallas to London (AA 78) and then to Brussels (BA 402). Upon arrival in Brussels, our 3 checked bags were nowhere to be seen. Immediately, we filed a report with the baggage services in the Brussels airport, who assured us our bags would arrive soon and be delivered to our house. That was 15 days ago. Since then we have called both British Airways and American Airlines and the Brussels airport baggage service many times. Each time no one has had any information to give us about wh ere these bags could be. They dont know wh ere they were lost, how they were lost, or when they might suddenly reappear. We have now filed a claim for lost luggage, but again we havent heard anything about this either. My wife lost basically her entire wardrobe because she had been on a cruise with her family in Hawaii as well as spent a week in Colorado, so her summer and winter wardrobes are now both gone. We had to go to a wedding so our formal attire was included as well, along with several Christmas presents received from our families. Now back in Belgium, my wife has no winter clothes or coat, and because we work for a non-profit ministry here we dont have the money to go out and buy her a whole new wardrobe. I know the holidays are an extremely busy time for airlines and I could understand having some mishaps, but its frustrating that after 15 days we know exactly as much as when we started this process. How could all 3 of our bags simply disappear? Not only that, but the customer service weve received when calling the numbers provided by the airlines has been pitiful. First of all, the main number we were given is for a call center in Thailand and none of the numerous employees weve talked to speak adequate English. I can barely understand them, and apparently they cant understand me either because after describing the external features of our bags I checked our file online only to find they had written the description wrong. Supposedly, I should be able to go online at www.infopir.net and edit the description and contents myself, but when I click on the bag I want to edit, all I get is a blank page. I feel like British Airways is intentionally making this difficult for customers so they dont have to take responsibility for losing peoples property. I either want our bags back or I want the BA to take responsibility and fully compensate us for what they lost. Has anyone else had this problem with British Airways or American Airlines? How did the airlines respond to you? We have flown with these airlines many times in the past, but after this experience I doubt well ever fly with them again.

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16 January 2013 07:01:00 Lyndsay Green

Booking Reference: ZLX7TB I booked two flights from London Heathrow to Barcelona, return. Departing at 0930 on 13th February 2013. The friend who initially was coming is ill so another friend has taken her place. However, I am told by your call centre in Newcastle that I cannot change the name of the passenger to another passenger as it is your 'company policy'. I wish some one in authority to contact me regarding this as this is downright theft as it is only a different passenger travelling and I have already paid you for the tickets. We haven't even got our boarding passes yet! If you so not accept to do this, you will leave me no option but to publish this in a national newspaper so that people are aware of your ridiculous policies and I shall also take you to court as you would not co-operate with your customer. Lyndsay Green

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08 January 2013 07:01:00 JANA PETRIKOVA

Flight from New York to Vienna though London Heathrow on New Years Eve. Very boring celebration, one line from the captain around midnight, no sparkling wine, no nice food. Very poor customer care when you need to handle anything about the luggage. Their hotline is never available, they never reply to emails. I will never again book a flight with British Airways.

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28 November 2012 06:11:00 Guest

Just saw the November 28th review noting that BA only sets cabin pressure to a level equivalent to 8,000 feet minmum. Under FAA rules, 8,000 feet is the MAXIMUM cabin pressure level. Most airlines set pressure at 6,000. BA needs to explain why it is putting passengers at risk. The only explanation for this is that BA is trying to save money by putting passengers at risk. Cabin pressure equivalent to 8,000 feet is the reason the gentleman's wife passed out.

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28 November 2012 03:11:00 Guest

Barbados to LGW. My wife fainted, due to lack of oxygen. Flight crew were excellent - swift and sure. I asked what altitude the cabin was pressurised to. The answer was 8,000 - 12,000 feet. I was horrified - expected 8,000 but didn't expect the rest. Surely the DVT risk is heightened at this very low pressure? Have now bought an altimeter to measure the cabin pressure on all intercontinental flights from now on - would be interested in any comments re this.

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29 August 2012 11:08:00 Suhas Shetty

I had to make changes to my flight three times due to illness/death of my father. Each time BA (agent Travelocity) charged me $275 change fee plus the fare difference. I sent them an email with a copy of my father's death certificate and requested them to refund the change fees considering the circumstances. Travelocity Customer Service personnel called me today to inform me that BA will not make a refund. I will not fly BA again.

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29 July 2012 02:07:00 Guest

My wife and 5 year Old daughter bought a BA ticket to Dammam. At terminal 5 check in they checked the saudi visa and all passports. Then they told us your will have a connection in Bahrain. Once my wife reached Bahrain after 7 hours of horribleness. They BA staff asked her the passport and said this visa is by Air. They refused her when she insisted that let me go to the Saudi immigration and they will decided not you. They abused my daughter and my wife shouted and bullied her and forced her to buy another ticket from their partner airline to Dammam for another £200 on top of 1150 they already paid. The rude staff who harassed them at the airport, I will name as "Muhammad Ibrahim" and "Lindsy (Manager)". Spoke to saudi embassy and they said as long as the travel was started with an Airline and you are coming with them as your destination being saudia then it should have been fine. These people are unbelievable. I will never fly BA and would never recommend always use Qatar, Ethiad and emirates.

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