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09 November 2017 membership nos 083416465 / 314784271
Appalling customer service never ends. if it was not for the air service we would never fly again. Over the last 2 years we have been regular users - 3 times to London and around 10 to Kota Kinabalu from Phuket. We regularly have miles missing. we contact and no reply On one trip to London the food poisoning and spent much of the flight stuck in the toilet. No reply no reply .. This year we have had our bags forgotten 5 times in KL. Cỡ không bao giờ, bao gồm những giá trị của bạn sẽ không bao giờ, và của course no reply. What a disgraceful company policy of using 'IGNORE AND LETS HOPE THEY GO AWAY' !!!!!!!! PLEASE SHARE WITH ALL YOUR FRIENDS AND FLY ANOTHER AIRLINE IF YOU CAN !!!!!
04 November 2017 Guest
what is wrong with MAS' webpage? I can't get into "MANAGE MY BOOKING' page. MAS can you please get your act together and improve your services overall? Pathetic !!
28 October 2017 Guest
the worst airline in the world, with awful customer services, i will never fly with Malaysia Airlines
28 October 2017 Guest
i canceled my ticket through Malaysia airlines, and supposed they refund back my money according to them from 3 weeks to 3 months but unfortunately they didn't , customer services never answer my calls even emails. their customer services is disgraceful and awful
27 October 2017 Guest
Whats with the online booking? I DID NOT RECEIVED ANY FORMS/ INVOIS AFTER PAYMENT. I spent almost 3h just for booking :(
25 October 2017 Guest
I'd booked a flight to Sydney with my other family members. At first I booked 3 tickets due to the availability of the promo price. Later, I booked the last ticket for my sister. Due to peak hours, the screen keep prompting for an error. Therefore, I had refresh the screen for several times. I didn't notice that my sister's name has changed to the default passenger name (my name because I'm using my account) until I receive the travel itinerary. Immediately, I call the customer service and sending email to the Reservation department. No respond from them after 1 week. The customer service is really poor. After few follow up calls and emails that i had sent. Finally, they reply me and wants me to pay RM200 in order to change the name back to my sister's name which is 3 characters difference. I'd told them many times it was due to system error at first, in fact, i have already booked the the same fight tickets. One person is impossible to have 2 seats in the flight. They rejected my claims and said is either pay RM200 or cancel the flight and re-booking a new one (at least 3 months for refund). It is really a scam....they penalise customer even though they all knew it was an error. A hopeless airlines.
14 October 2017 ANN
HI I NEED TO CHANGE TAX INVOICE NAME FROM PERSONAL NAME TO COMPANY NAME .CAN YOU HELP ME? THANKS ANN (firstname.lastname@example.org)
12 October 2017 Guest
RE : RESCHEDULE TIME FROM 7.30PM TO 2.45PM, SAME DAY (23/11/2017) My flight had booked since march 2017. Suddenly, july' 2017 received email from mas. The time reschedule to 2.45pm. Of course, it allow you to change to other day. But, I fixed on 7.30pm at least, I can back to my to work on next day. I did check with MAS airport and so did customer service,KL. If I take next day early flight, possible MAS can compensate accommodation on 23/11/17. At least, I have place to stay. Since catching next day flight back. Answer still "NO".. The problem, airlines try to cut down all the direct flight..instead to add on more transit flights. Please advise Angel Lum
15 September 2017 Guest
My flight has been cancelled as the service ( KL to Darwin Australia ) is no longer running. Following this thread. Also need a refund.
06 September 2017 Lowden
Hi - I am wanting to review my flight with Malaysia airlines via 'manage your booking' It is asking form a reservation number - all I have is Airline Booking Reference - are these the same number or are they two different numbers? It is not allowing me to login using the airline booking reference. Thank you in advance Lowden
31 July 2017 Guest
I WANNA MY OLD JOURNEY TICKET DETAIL HELP ME
24 July 2017 Puneet Parmar
I was on a short visit to India to see my family, and was booked in business class on MH operated/codeshare flights (MH Ticket) from Delhi to Chicago. The flight details are as follows: MH 173- July 7th- DEL-KUL- 1:10-21:05 (Local times) MH 88- July 7th- KUL-TYO- 23:30- 7:40 (8th arrival) MH 9110- July 8th- TYO-ORD- 11:10-9:05 On July 7th, I arrived at the Delhi airport around 1030 AM since MH was showing the DEL-KUL flight on time. Upon arriving at the check in desk, I was informed that the flight was delayed by 4 hours. This was the first surprise, since the online systems were still showing "on time." Herein started my ordeal with the extremely poorly trained staff at the DEL airport. The 4 hour delay in DEL would have implied me missing my connecting flights to TYO, and subsequently ORD. I was connecting from ORD on a separate ticket to ATL. The ground staff were pretty unhelpful and seemed to be have no clue on how to rebook a passenger in this situation. It was almost an hour before I finally gave up and called the station manager. This gentleman was actually trained, and he offered to rebook me on a direct JL flight that left in the evening. Due to factors unknown to me, I was told that I had to leave the airport and come back in the evening after calling a number that I was given. They were unable to issue me a new ticket that time. So, during this time (almost 2 hours of back and forth), my poor parents were waiting outside the airport since I asked them to wait till we knew what was going on. Finally, around noon, I was escorted out of the airport, and my poor parents (my father is a heart patient) came back to pick me up. Please keep in mind that NO offer of any food, transportation, hotel or any assistance was offered or provided by the MH ground staff in DEL! Since my parents live further away from the airport, and due to traffic congestion, we ended going to a lounge and spent our money to eat a meal and pay for the lounge fees (receipts attached). The total for this comes to about Rps 7,650 (USD-120), and luckily, we saved the receipts. We finally arrived back at the airport again at 5 PM in the evening. We called the number given to us, which was turned off. After walking up and down the airport, we finally received a call back from the local MH staff and I was escorted back into the airport. At this time, I was taken to the JL counter, since they had a non stop flight to NRT which would connect to the original flight to ORD. It was another 90 minutes before they were able to figure this out, and issue me a boarding pass. So, let me offer a summary- 1) My original flight was at 1 PM local time. I was not able to leave Delhi till almost around 8 PM in the evening on a JL flight, so this was 7 plus hour delay, not counting the time spent at the airport in the morning trying to get the ground staff to figure this out. 2) During this time, I have documented receipts of about 120 USD spent from my pocket to spend time (outside the airport) between the two flights. 3) This does not include the inconvenience to my old parents, and the petrol money and phone calls made. I do not have a receipt to prove, but it's another USD $40-$50 in costs. 4) Finally, what was most disappointing is that upon contacting the airline, I got a long drawn response with NO offer of any compensation except some miles which are of no use to me. 5) I reviewed the airline's contact of carriage with my lawyer, and section 10.3 clearly states that this situation qualifies for denied boarding compensation (attached document). 6) All in all, this was extremely disappointing. I am a frequent traveler, well versed with passenger rights and airline responsibilities, however, I cannot imagine how less versed people may get treated by MH.
15 July 2017 Guest
Does anyone here know can I refund my ticket? I was offloaded during my flight. Thank you in advance
02 July 2017 Guest
i HAVE CHECKED IN MY FLIGHT. BUT NEED TO UNCHECKED. IS IT POSSIBLE?
30 June 2017 Suganthi
I traveled with my family on 18 June 2017 on MH 129 after our flight was delayed for 3 hours from KL to Melbourne. Our seats were swapped by this family with young children without even asking for our permission, which I did not mind at first. Due to the swapping we were served last as the people seated at our seats ordered vegetarian food and were served first and we were conveniently "forgotten" all due to no fault of us!! Finally when our turn came to be served the air hostess had the nerve to tell me that they have run out of food except for beef and rice!! After a delay of 3 hours and naturally being hungry and having to take my medication, it made me really * , however, I tried to be as composed as possible and asked her how come they have run out of food to which she gave us, me and my daughter an empty tray with spoons and empty cup saying she can get us some biscuits!!!! When I inquired further why they have run out of food she had the audacity to reply that we should have requested for non beef diet when booking our tickets. It is general knowledge that Hindus do not consume beef just like Muslims do not consume Pork!!! I did not give in and further asked if she had any other food besides beef to which she said NO. Then I probed and asked if she had vegetarian food, she said she will go check. She then came back with vegetarian food, and not even with an apology!!!My problem with this whole incident is NOT that they run out of food which could happen due to anything foreseen or unforseen, but what was unacceptable was the attitude of the air hostess who was so lackadaisical about the whole thing, as if it was perfectly all rite for her to offer us an empty tray!!! It is indeed sad that a few "rotten apples" could tarnish the image of an Airlines which I have always been proud of and had such pleasant experience all these while, having always traveled Malaysian Airlines System.
22 June 2017 Guest
Service is toooo slow. Location: Miri Airport MAS Office Reason : Unstable new system in the festive season I spent more than 2 hours just to get my baby's ticket (return)
20 June 2017 Guest
Guest : After previous hopelessness of Malaysian Airlines that, despite me ending up going into their offices to sort out booking and seating face to face- only to find as I boarded the plane they had messed up and double booked my seat - threatening me a mere polite female with being ejected from the plane I've been forced to use them once again. So 5 years later and it is already off to a bad start. I've just been wasting 2 hours of my life trying to sel ect the seats. Very promising according to their website and blurb about us the customer's comforts and preferences. Not so. Talk about misleading advertising! Cannot get past entering all my information to get a red sign of "customer service agent" (I don't think they know what that is meant to mean!) and then the ridiculous statement of "One or more of your flights are not available for check-in. See a customer service agent at the airport for assistance" I have no idea why the flight isn't available for check in as I am within Malaysia Airlines timeframes. Fr om what others have written & past experiences I dare not even attempt phoning. I suppose they have our money, that is all they are interested in. They haven't even the courtesy to reply or assist. Guest : Hi there I've been trying to find flights on Malaysia airline web site to Koh samui via Kuala lumper no flights showing is there a problem with the web site ? DONT FLY on Malaysian Airlines - their customer service is disgraceful - find an airline that values your custom
16 June 2017 Guest
After previous hopelessness of Malaysian Airlines that, despite me ending up going into their offices to sort out booking and seating face to face- only to find as I boarded the plane they had messed up and double booked my seat - threatening me a mere polite female with being ejected from the plane I've been forced to use them once again. So 5 years later and it is already off to a bad start. I've just been wasting 2 hours of my life trying to sel ect the seats. Very promising according to their website and blurb about us the customer's comforts and preferences. Not so. Talk about misleading advertising! Cannot get past entering all my information to get a red sign of "customer service agent" (I don't think they know what that is meant to mean!) and then the ridiculous statement of "One or more of your flights are not available for check-in. See a customer service agent at the airport for assistance" I have no idea why the flight isn't available for check in as I am within Malaysia Airlines timeframes. Fr om what others have written & past experiences I dare not even attempt phoning. I suppose they have our money, that is all they are interested in. They haven't even the courtesy to reply or assist.
16 June 2017 Guest
hello, what's wrong with your web site, can't log in to manage my booking?????????
16 June 2017 Guest
Customer service is non existent - they do not answer emails. They offload passengers and treat them with contempt then dont want to know about any complaint or request for compensation. After being offloaded in KL on the way to Cambodia and put up in an inferior hotel, my four day break was cut short by a day and a half. On trying to return home, they had cancelled my return flight, my baggage didnt arrive with me and when it did, despite being labelled FRAGILE, they had managed to break a bottle of wine that was inside. It is impossible to get them to reply to emails and it is difficult to speak to them on the phone. When I have been able to get them on the phone, they promised to email but still no contact. Give them a miss ... travel on an airline who values your patronage !!!
12 June 2017 Guest
Hi there I've been trying to find flights on Malaysia airline web site to Koh samui via Kuala lumper no flights showing is there a problem with the web site ?
25 May 2017 Sabeel Ahmed
Dear Sir/Madam, Hope your fine thanks, I would like to change my return airline ticket on 22 June 2017 .but we booking on return ticket july 10th.2017. please you could change us return date on 22 june 2017 this is confirmation date and my visa schedule to leave in china. so please kindly revised as soon as possible , and please call me on whats app number Thanks & Regards, Sabeel Email Id:email@example.com
25 May 2017 Sabeel Ahmed
Dear Sir/Madam, Hope your fine thanks, I would like to change my return airline ticket on 22 June 2017 .but we booking on return ticket july 10th.2017. please you could change us return date on 22 june 2017 this is confirmation date and my visa schedule to leave in china. so please kindly revised as soon as possible , and please call me on whats app number Thanks & Regards, Sabeel Whats app :+91-9655968823
25 May 2017 Sabeel Ahmed
Hi, Iam Sabeel from india I would like to change my return airline ticket on june 20 2017.but i was booking at april month return ticket is july 10 2017.please i need to revised my airline ticket on june 22 2017 because my visa comleted on june 22 let is help me. Best Regards, Sabeel
24 May 2017 Brian Gale
Hi, Could l please have an email confirmation .. Flight purchased 21st May Adelaide ADL Kuala Lumpa return. Ref.23299999 My email address... bgaley007 @gmail.com Regards Brian Gale
10 May 2017 Guest
i have booked a ticket from kuching to miri but after paying for the ticket, i didn't manage to get my booking reference and confirmation email. what should i do?
30 April 2017 Guest
Malaysian airlines are not family friendly allocating 2 & 4 yr children away from other family members. No consideration for families. Hopeless attitude to complaints. Take it or get off plane. Never fly with them with children. Dale B
21 April 2017 Guest
WTF why luggage will miss to deliver? From kl to Sydney! How you cover my lost and time?
17 April 2017 Guest
Never ever fly Malaysia Airline. Besides unpalatable food serve on board, they never response to your email queries on delayed baggage compensation claim. Complain is useless - its been weeks they've ignored your email. Seriously Malaysian Airline is a big embarrassment for Malaysia!
14 April 2017 Guest
The never reply your complain in email for 3 months on my January 2017 case until now, without any reply at all, not even a single word of reply from them. If anyone caught into problem, they assume that's your problem and they just keep quiet or just ignore. No answer from them at all.
09 April 2017 Syed
Hi There , Please anyone of you familiar with malaysia airline flight cancellation or re routing flight how much is it cost? if i cancelled do i get full refund Really Appreciate
09 April 2017 Nuril
Hi. I will fly to london on this july. I would like to ask is that possible to me my flight date early from one i already booked. Price ticket is less that the one ihave been booked. It because i would like to have lesser transit hour since i brought my aunty together.