Salam I was booking the seat on 9th of September but the there was a transaction processing error and the seat was not finally booked. Than i booked the seat from other sources.On 11th of the September, i found one message that your transaction is successful and the amount is transferred to Malaysian airline. What i should do for reimbursement?
I booked a flight from LDU - KUL for 2nd Sept 2016 for two person through ypur website @ Bookong refernce no X4H71 Later was offered to be upgraded to Bussiness class in which as usual l submitted my offer price. Recieved an sms from the bank on the 30/8/16 that my credit card was charged RM 487.60 @ Approved code T03982 On the 31st August l received an email stating that my ugrading was unsuccessful. Called your MAS call centre on the 1st September inquiring about the discrepency at about 12.00 pm asking why l was charged & not been upgraded. l was informed by your staff that it was corect that l was not been upgraded from BKI - KUL but the charged made was for LDU - BKI in which l never requested for & never in my history dealing with MAS that an upgraded was offerd for MasWings. Then l requested for a down grading from LDU-BKI and to revert the charged made on my credit card. l was told that it was not possible since the flight from LDU-BKI was fully booked ii "It was a FORCED UPGRADING" Since it was not possible, I was kind enough to request for our flight BKI-KUL to be upgraded as well. She told me that it was possible to do so for a RM135per person fee & my flight from from BKI-KUL will be changed from 2100hrs to 2155 hrs. Agreed to do so, my call l was transfered to your payment department in which l was requested to pay RM 270.00 Later my call was transfer to the staff & she appologised that she forgotten to include RM 16.20 for GST and again l was trasferred to the payment dept to pay the remaining RM16.20 Upon completion, l was told that she will notify through an email for my upgradind. Total time spent on cenversation was @ 41 mins Supprisingly upon checked in at LDU airport we were NOT even upgraded at all !!! both LDU - BKI nor BKI - KUL PLEASE look into the matter & i want my refund. WHAT a time WAISTED !!!!
Arnie Becha : I traveled Malaysian Airlines in May 2016 . My Oneworld (Qantas)frequent flyer points were not transferred . After 5 months , I am still getting excuses and false promises from Malaysian Airlines call center (Fiji office). Staff in Fiji call center continue to lie . I requested the phone number for Malaysian Airlines office in Kuala Lumpur and was told "we don't have it''. Staff in Fiji office laugh and chat in the background. AMAZING !! You should talk to Qantas - they have a form that can be filled in....FFP number, ticket number and copies of your boarding passes needed. They'll then sort it out internally with MAS.
I traveled Malaysian Airlines in May 2016 . My Oneworld (Qantas)frequent flyer points were not transferred . After 5 months , I am still getting excuses and false promises from Malaysian Airlines call center (Fiji office). Staff in Fiji call center continue to lie . I requested the phone number for Malaysian Airlines office in Kuala Lumpur and was told "we don't have it''. Staff in Fiji office laugh and chat in the background. AMAZING !!
I had a bad experience with MAS! ive been trying to call all the no that i get for their customer service but nobody ever pick up my call! How am i going to complaint or report my losses? i went to sibu on 21 August 2016. On my arrival at 1030am, my bag is not there!I made a complaint and report to Baggage Service Unit.They cant promise i can get my bag on the same day.I had no choice and cant wait for the bag since i had to catch up a boat to kapit with the last boat at 2pm.They dont even bother my necessities for that day! arent they are suppose to compensate me for my necessities during my lost which i dont even know how long it will takes for me to get my bag back.im went to kapit for working purpose and I had to search for a new cloth and my toileteries which in Kapit quite pricy and not so many choice and which MAS should compensate me for that because of their faulty. during my return to KL which should be on Friday 26 August 2016, MAS again pissed me off cause reschedule my flight to the next morning and made me stayed one night at sibu without any responsibility to accomodate me at their cost.i had to bear for the stay in sibu which is not in my plan.arent they suppose to compensate me on that too?
Hi, anyone know how to add more baggage allowance to a firefly booking ? I have gone to the online booking service, which states this is possible to do through the service, but when i log in the only tab are : Change contacts Edit Passengers Change Flight resend itinerary email NO tab for increase baggage ???? Help please !!!!
1).when you ring them, it's always " we are experiencing high volume _ _ _" 2). and then after long message " please use our callback service IF you are given this option " BUT the customer is either never give n this option nor instructions how to get onoto it. Peter Bellew, we dare you to try calling MAS 1300883000 anonymously and to see for yourself, how such frustration increasing turn away customers from MAS - which is such a shame ! We like it and have flown it as airline of 1st choice for ~40 years BUT it might soon get too rotten to be saved. Sigh !
Why MAS airlines customer services so bad , why must us keep on waiting for 45 minutes ? bahasa malaysia , bahasa English and Bahasa Cina , also same Can MAS improve the customer services system ? i am tired to call MAS customer services , so bad
how to received tax invoice from MAS.
I have flights booked from London to Auckland booked for December. I only booked a month ago and so far my flight times have gone through one drastic change and now a cancellation of HALF of each flight - I still have flights from Kuala Lumpur to Auckland and back, but no flights to/from London. I booked through Expedia who have been trying to deal with these issues on my behalf and they told me today of problems with Malaysia Airlines' systems and also seem to be struggling to get hold of anyone in Malaysia's contact centre. As I have commitments booked for when I get to Auckland (which I have already had to move once), I am desperate to find out what is going on and whether I should book new flights with another airline but am being held hostage by the fact that no one can tell me if I can get a refund or if there are alternative flight options. Annoyingly, the flight option that is supposedly cancelled still appears as available on the MA website (and therefore Skyscanner, etc). 'Stressed' just doesn't come close!
i cannot book the flight tickets online. it wrote, "Unfortunately system failed to verify your selection this time. Please try again.". why is this happening?? i have been trying it since last night, had email customer service 2 times, still no answer from them, and i had to wait for about freaking 40 minutes to get to talk the customer service. what???
Seems I Cannot Make Official Complaint On the Page wish to complain here. RUDE ATTITUDE one of the officer of MalaysiaAirlines at Penang Airport. While I was on arranging the luggage the officer On Duty Today Morning He was very rude. Not helpfull Officer at all I have seen Today. How You want us to respect you?? YES there Is a fault on our side also and I Understand as a officer You doing your Job But the Way You Handling Passengers Its not Right way. As a Officer You should help us or Give solution for us to outcome from the problem Not show face to us. Insulted with loud voice when we ask for help. He blar blar loudly, Insulted in front of so many passengers !!! We have been travel widely. #We are not flying for Free We are Paying. Malaysia Airlines
I have sent 2 emails in the last 2 days to Malaysia Arline customer service department regarding Paypal payments which their website says they accept but after making a booking when it comes to making a payment they only accept Visa/Mastercard and not Paypal. I received a confirmation email from customer service saying that they will respond to my complaint ASAP. That was 2 days ago and still no reply from them . They obviously dont want want my buisiness so i will spend my money elsewhere in future.
I had to cancel my flights to London fr om Bangkok due to a visa problem with my partner we was on non refundable tickets but was entitled to the tax’s back which was $500 I applied on the 6th June in person in the office in Bangkok filled out the forms and sent them to the main office in Malaysia I have requested several times by the complaints process asking where my money is as it has now been 11 weeks all I get is the same standard e-mail back with a new case number wh ere is the integrity of this company they got out of me over $1500 and still want more
I had booked a ticket online and I filled up the tax invoice with my company information. But the tax invoice come out in pesonal name. I call the call centre and wait for hour an hour, they asked me to email! since i already called, why can't you help and ask me to email? The service is too bad.
Malaysian Airline have big issue with payment, i have a big family and it takes along time to book a flight only to find out once im ready to make payment it wont accept my any of my cards due to some issue with the online booking.
A ticket cancellation refund request for one passenger travelling from Adelaide to Kuching and return on 23 August - 1 September, 2016, was made on 24 February, 2016. The refund was authorised by the CEO of MAB in KL around 20 June to be actioned by MAB Sydney. The contact person has not completed the refund as at 5 August, 2016, even after being contacted directly.....the Customer Care department has not responded to any emails.....
how to update my new passport number? i bought the ticket before i renew my passport
Please get your act together on call back service. This service is just for show. There is no organisation in malaysia that actually have any checking on service quality. MAS a disgrace.
Malaysian Airline. Please change your IVR. you mention that my call is important for you but i'm waiting more then 45 minute online until someone pick up the call and next minute drop call. Is this how important my call was for you?
I have never before complain to services rendered via social media. However, after numerous failed attempt to call their call centres, and finding no outlets to formally log a complaint, I have no choice but to post my complaint in social media. My family of 5pax were booked to travel at 10.40am MH 717 (booking #WRQ5W) this morning, tickets and seats booked, only to be bumped off to another later flight at 13.50pm. At 8.45am while checkin in, without an apology, the lady at B8 counter, Ms Yuhanis, said they should've made online check-in to secure their seats! Insane excuse! In my life of traveling, this is the first I've heard that an online check-in is a requirement!! What kind of system are you running here?! MAS - you screwed up and over booked with not even an apology, instead blaming us, who up until this point, have been loyal customers??! The on-duty manager, Mr. Jeffrey MD Juah, can certainly use some customer service skills as well. Only responding in defensive attitude and finally offering free access to the lounge. Absurd!! This should NOT have happened to begin with. We even have traveled budget airlines and have NEVER been bumped to another flight! Buckle up MAS, if this is how you treat paying customers, then you are not worthy of our business!!
sujeev : worst airlines I think you are right I will never travel with them again
Hello I had a nightmare experience with Malaysian airline. I booked online from Jordan to Auckland, New Zealand via Malaysian airline. I was asked to pay extra charges for some over weight in my first leg and then I was suprised again in Kuala Lampur asking me to pay $550 additional charges for 10 KG. I had not enough money and they were no help. I called customer service very poor service reply and no help at all. I had to leave 10 KG of gifts in the airport after trying and trying to seek help but no luck. I really dont recommend this airline to any one at all taking the facts that their service is very poor besides charging me when I booked online an insurance intended only for Malaysian citizen without prompting me whether I would like to buy it during the booking process.
what happen to the hotline 1300883000!! i wait for 1 hours still all agents are busy!!! i book a fly from kl to taiwan but just realize that my friend family name doea not show on the itinerary receipt...what can i do? can someone help me?
hi... i call MAS call centre wanna update my new passport..at first call to make sure the girl told me you can call MAS centre after renew your passport at least 2-3days before departure..after 1week , i call back to update my new passport..then they said they can't do that tru call..i must update tru website 48hrs before departure..can't update early because system can't trace my flight.....i said any option such can i go directly to malaysian airlines office at airport they said no! i said I don't know how to update tru ur website! no guided! please help! i will depart this sunday! what should i do MALAYSIAN AIRLINES???????
Mohan Raj : I paid money to the malasyian airlines but the confirmation mail is not received by me Same here..Feeling Stress
Hello, I want to know more about the carry on hand luggage requirements. On the website It says carry on luggage must be less than 115 cm and the picture they gave was a briefcase of 55cm x 35cm x 25cm. I have a bag that is 54cm x 32cm x 28cm. Would this be acceptable (i am worried about the 28cm thickness) - but the total is 114cm. thank you!!
I paid money to the malasyian airlines but the confirmation mail is not received by me
Dear Sir\Madam, Kindly provide clarification, If I am allowed to board malaysian airlines with 5 months valid passport. I have got confirmation from Indian and Australian embassy that I can enter with 5 months validity passport. However they want me to confirmation from the airlines as well. Its round trip from Australia to India via malaysian airlines[transit]. My travel details are below. Round Trip : Australia to India [1 week travel] Departure from Australia : 1st July 2016 Returning to Australia : 9th July 2016 Passport Expiry Date : 25th Dec 2016 Visa Status : Australian Permanent Resident Citizenship : Indian This is a sudden trip to India and I don't have sufficient time to apply for Passport renewal. Appreciate your reply !!
Guest : Hi there.. Can I book an international ticket fly from KL to Perth without passport ? And update later ? you can book your international without passport but when u fill up for passport detail just put any dummy number and date. just to ensure your name must be correct accordingly. once you already have your passport u can contact malaysia airlines customer service to update
Happened to me before. Online transaction time out. Called bank, the transaction was successful. Went to MAS office, they said the payment was "floating". I silently asked the personnel, he secretly answered that MAS was having problems with the internet payment. What you shall do, write an email to MAS reservation informing your problem. If you are lucky, after 3 days, the "floating" payment will be received by MAS and you will get your ticket. If unlucky; you will not getting your ticket, need to fill in a form for refund with your issuance bank, and worst, when you want to purchase on new ticket on the same date, you won't get the same price. Good luck!!! SCANDY NAVIA : I HAVE BOOKED A FLIGHT FROM MIRI TO KUCHING ON 1 JULY 2016 BUT WHY I HAVENT YET RECEIVE ANY BOOKING NO FROM MALAYSIA AIRLINES. THE TRANSACTION WAS SUCCESSFUL BUT YESTERDAY WHEN I CALL MALAYSIA AIRLNES FOR COMFIRMATION THEY SAID THAT THEY HAVE NOT RECEIVED THE PAYMENT. WHEN I CALL THE BANK FOR ANY DEDUCTION , THEY SAID THAT THEY ALREADY APPROVED THE TRANSACTION FROM MAS. MEANWHILE, I ALSO RECEIVED AN EMAIL '' PAYMENT TIMEOUT'' FROM MALAYSIA AIRLINES. WHAT SHOULD I DO?
I HAVE BOOKED A FLIGHT FROM MIRI TO KUCHING ON 1 JULY 2016 BUT WHY I HAVENT YET RECEIVE ANY BOOKING NO FROM MALAYSIA AIRLINES. THE TRANSACTION WAS SUCCESSFUL BUT YESTERDAY WHEN I CALL MALAYSIA AIRLNES FOR COMFIRMATION THEY SAID THAT THEY HAVE NOT RECEIVED THE PAYMENT. WHEN I CALL THE BANK FOR ANY DEDUCTION , THEY SAID THAT THEY ALREADY APPROVED THE TRANSACTION FROM MAS. MEANWHILE, I ALSO RECEIVED AN EMAIL '' PAYMENT TIMEOUT'' FROM MALAYSIA AIRLINES. WHAT SHOULD I DO?
Hi there.. Can I book an international ticket fly from KL to Perth without passport ? And update later ?
try this email address: firstname.lastname@example.org to contact C.Mueller.
I received an email reminding me to do a web checking as the flight is 48 hr. away. I tried not less than 50 times for 36 hrs, using booking reference number, ticket number, Enrich number all failed with a message " your booking is not found". If I did not book, how the hell did MAS get my booking and reminded me to check in? I booked directly on the MAS website! I think I will just go to airport early to check in. Useless airline, never fly it again!
I am finally safe now in the lounge in Bangalore airport. I am not only disappointed but also truly shocked about how i have just been treated! I was supposed to fly out of Bangalore tonight with Malaysia Airlines MH193 to Kuala Lumpur and transit further to Shanghai on MH388. There is a new law since January 30 which allows a visa free transit in Shanghai for six days (144 hours). This has been well defined with our travel agent Amex as well as our office C&a. The Malaysian airlines staff however does not seem to have the same information and refused to let me fly. As a consequence i am loosing all further travel arrangements and hotel reservations to shanghai, laos and hong kong. There has been NO HELP whatsoever, instead the staff of Malaysian airlines wanted to kick me out of the airport, a single female alone in the middle of the night? As i am sure you are aware there is no internet connection in your incoming hall. I have been lucky and able to arrange a ticket back home with Emirates. I find this treatment and behaviour shocking! Also i will require Malaysian airlines to pay for all lost reservation of my journey! I would not recommend Malaysian airlines to anybody, what a disaster!
Booked on MH 125 and MH 124 to Perth leaving klia on 7/04/16 and return 12/4/16 with my family. The return flight was cancelled to the next day. I miss my appointment and my kid miss their classes. Very * with MAS .....try calling them but only have to wait and wait. planing to take them to court. Never fly MAS again.
i travelled mh 602, singapore to KUL. on 15 apr 2016. The cabin crew named CHEONG served peanuts and the way he do it is horribly rude. He faced the cabin and looked at the back, stretched his arm of basket of peanuts in front of me and did not say anything. He didnt even look at me. What kind of service is this?
Guest : This airline is not getting better, it is getting worse. Christoph Mueller, as CEO, what are you actually doing in the way of customer service???? They should have brought back Idris Jala instead of appointing a foreigner like Mueller who does not understand Malaysian culture.........hospitality!
What is happening to Malaysia Airlines??? The website is slow and makes booking tickets online very frustrating. The contact centre is DEAD!!!!! I tried a whole day trying to contact them at 1300883000, but could not talk to any customer service officer. I was given the option to leave my contact number at their Call-back Assist, which I took, but no one returned my call! BUCK UP MALAYSIAN AIRLINES!!
kevin : Hi does anyone know the new CEO's email address. Thanks I too am looking for his email address but nobody seems to know or what to give it to me.
Guest : hello. i stuck in pages "confirm payment". i have tried several time and the notification said i need to disable my pop blocker although i already disable mine. this is very frustrating because when using airasia website my pop blocker is not a problem. I actually got confused when it said DISABLE your 'pop-up BLOCKER'. notice the double negative? so I went and disable the pop up, when it meant to enable the pop up.
Dear Malaysia Airlines Please upgrade your website or system or your internal IT or whatever it is because your system is SUPER SLOW. I can't reach the payment stage. If you want your customer to be loyal, fix your services! especially your online services. Moving to Airasia, way more easier and faster.
Just want to know, why your system so lossy. Can reach at payment stage. Keep waiting until time out. Better others airline. Even though just low fare but their system running very well. If you can't make proper system, just make the price same with your web page if we need to walk in.
MAS call centre 1300 88 3000 cannot be reachable. is this number still valid?
hello. i stuck in pages "confirm payment". i have tried several time and the notification said i need to disable my pop blocker although i already disable mine. this is very frustrating because when using airasia website my pop blocker is not a problem.
Malaysia airlines! A company who Honours incomplete credit card transactions. This is called cheating! Your whole entire service is terrible. Your website transaction can go through without completing the credit card secure OTP verification. This means that I can take anyone's credit card and book my air ticket... Cancel the secure OTP verification page... And the transaction will still go through and I will end up with a free tix and the poor fella will get charged with the amount? This is because the exact same thing happened to me! I was on MAS website trying to book a flight that was co-operated by firefly. After I keyed in the credit card info and click next.... The page shows me system error. I did not get to see the Mastercard secure OTP verification page... But however the transaction went through!!!!!!! Since I didn't know that your website is so horrible... And seeing that your website hanged on us twice while trying to book the flight... We went direct to firefly website (same flight we trying to get on MAS website) and the whole transaction went smoothly WITH the OTP VERIFICATION .... Imagine my horror when we checked the emails for the itinerary and saw that MAS senT one as well. this means that I have to go through the hassle of emailing and calling your cannot-make-it customer service. Customer service hotline: Firstly it was good to have that call back assist because the call queues is horrendous . However, your agents services are horrendous too! They called back on the call back assist... Put me on hold for about half an hr that makes me wonder if anyone remembers holding my call..... That makes me hang up and try again ( I think it is a tactic to get customers off the line and no need to entertain the problem) and the funny thing is... The call center agent who called me back and hold me for more than 30mins to check details never called me back after she put me on hold. Don't you guys have the decency to call back your customers who dropped the call halfway? Do not tell me you do not have my contact because it was a CALL BACK ASSIST!!!!! Besides this, I got moments when they immediate disconnect me or put me to a silent background when I AM TALKING HALFWAY! SO RUDE OF YOUR AGENTS!!!!!!!!!
I lost my kindle on flight MH 0198 seat 3A/3C 29/02/2016 to Hyderabad back of the seat in front of me. Could not find anyone to respond or help me.
THANK YOU I would like to extend a Thank You to MAS staff Mr Johan (maybe I got his name wrong; it's on Thurs 4 Feb 9pm KLIA Gate C) for waiting at my Singapore - KL flight MI 342 arrival gate at 9pm just now. I am flying code sharing flight from Singapore to Kuching via KLIA. As I didn't manage to check in my second sector KL - Kuching flight in the MAS counter at Singapore Changi Airport earlier, the Silkair counter staff asked me to pick up my boarding pass only when I reached KLIA. I was rather impressed that when I landed in KLIA just now, Mr Johan was waiting at the arrival gate with my second sector's KL - Kuching boarding pass. I didn't have to rush to the transit counter. Mr Johan also walked to the domestic check in gate A with me. Thank you MAS, and Mr Johan, for making home going trip less taxing. Cheers.
They issue me confirmed tickets later they say flight is over book