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Volaris Discussion

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04 May 2018 04:05:00 N. Shah

Worst airline ever! We purchased nonstop tickets to Puerto Vallarta in February for 5 of us for a wedding on memorial day weekend 5/25-5/29. Less than 3 weeks before the trip we get a generic email saying out itenerary has. changed and to call. When I call the airline they said they can put us on a flight 5/27 and 5/30 AFTER the holiday weekend. When I said we need a flight for a wedding. They said.. "You can check the website and see". I called back 2 hours later and was on the phone for 2 hours trying to get another flight. They found a few and everything they tried to put us on, they ran out of seats. After 2 hours of not being able to find any available flights he said I had to hang up because they couldn't be on the phone that long. He hung up and I immediately called back. Again I was on the phone for over 2 hours and they still could not find us a flight. Finally they found a flight with 2 stops and 10 hours to get us there. And the flight was now arriving at 9 o'clock at night instead of the afternoon. Before anyone asks why we didn't take another airline, this was 2 weeks before memorial day weekend. Not many flights left even less that could accommodate 5 passengers and nothing less than $1200 They wouldn't reimburse us or cover the cost of another flight even if was just for one leg of the flight or to meet a connection. They offered no help whatsoever. This airline is definitely not worth the cost savings. If we would have booked with another airline in Feb we may have ended up paying a few hundred more, but it would have been totally worth it.

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27 April 2018 09:04:00 Guest

I understand Volaris is horrible!!!!!!! but does any know if we have type of legal rights as consumers? when they make changes? I know Visa has a policy for unauthorized/wrong transaction.

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03 April 2018 05:04:00 Guest

We’re you able to get a refund I’ve been waiting for 3 months for mine ?? I’ts been David : I purchased six tickets to fly from Cancun to San Juan last April to fly in march of this year. In January I was looking to add another traveler and when I looked for the flight, it did not exist. I called the airline and they informed that they had canceled all flights to San Juan. I asked why didn't I was informed, and had no answer. I immediately booked another flight with Copa and I requested a refund from Volaris, It's been a nightmare, they've asked for documents and information and still a month later, no refund. I have never traveled with Volaris, but I never will. This is the worst customer service I've seen in my life. This Airline is a Scam!!!

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28 March 2018 12:03:00 Guest

HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!! DO NOT USE THEM!!!!!!! They completely changed my flight from one week to another just because they fly out to Cabos San Lucas on certain days. I then requested a refund in which they told me it would take 20-30 days. Today, they email me asking me for this via email: May I inform to you that the request for you refund with reservation code *****, currently has a status of detained to follow up since we do not yet have the necessary documentation. To continue the process we ask you to send us the following documents: 1. WIRE TRANSFER INSTRUCTIONS LETTER Thats includes the following information: · Name of account · Account number · Bank Name · ABA (Routing number) or SWIFT code · Address · Currency · Intermediary bank (This document can be obtained with your bank) 2. ID (Visa, passport, driver license); only the front part. We will be glad to send this information in a period of no more than 48 hours, otherwise the clarification process will be closed and you will have to start it again. Once received the documents we will notify to you by this same way. Thank you for flying with us! HOW CAN I FEEL COMFORTABLE SENDING THAT INFORMATION VIA EMAIL??????? ARE THEY CRAZY?????????

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17 February 2018 12:02:00 Maria Garciaparra

4 HOURS!!! spent on calls, numbers that are in website are not working, calling customer transferred to 9 diferent departments no help at all, my confirmation code is "NOT VALID" accosding to website so I can not print my boarding pass..

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16 February 2018 07:02:00 David

I purchased six tickets to fly from Cancun to San Juan last April to fly in march of this year. In January I was looking to add another traveler and when I looked for the flight, it did not exist. I called the airline and they informed that they had canceled all flights to San Juan. I asked why didn't I was informed, and had no answer. I immediately booked another flight with Copa and I requested a refund from Volaris, It's been a nightmare, they've asked for documents and information and still a month later, no refund. I have never traveled with Volaris, but I never will. This is the worst customer service I've seen in my life. This Airline is a Scam!!!

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24 January 2018 07:01:00 Guest

Volaris is the worst airline!!!! About two years ago my mother and I flew to Guadalajara. Upon our arrival our luggage along with all the other luggages from the other passengers were missing. I was going to have a medical procedure done which had to be delayed due to my missing luggage. My mother and I were told that we were going to get reimbursed 100.00 each for the inconvenience. We did not get our luggage until 3 days later and no reimbursement. We continued to fly with Volaris knowing that we might not have a good experience. As always, something always went wrong. We have since made other airlines our means of transportation. However, I recently purchased tickets for my parents with Volaris again and again was faced with a scam. Volaris changed my itinerary without my consent and I felt obligated to pay for the change and difference of the flight. When I bought the tickets for my parents there were three flight options flying out of O'hare and Midway (Chicago). I picked the flight departing from O'hare. Two days later, I get an itinerary that indicated that they were going to fly out of Milwaukee. I didn't even know they flew out of there. Of course I couldn't prove it because Volaris is so sneaky. I called to complain and demanded to have my flight changed but I was asked to pay. Then I asked for the conversation regarding this change that occurred on Tuesday at around 10:00 p.m. with Fernando Chavez and Ronny Fernandez. I was told that while they do record the conversations, they are not available to customers. Bottom line is that Volaris is just a horrible airline!

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09 January 2018 12:01:00 Lupita Cons

Unable to obtain invoice from Volaris, all possible options for invoicing in the web site have been deleted.

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17 November 2017 12:11:00 Guest

I AGREE horrible horrible Customer Service on the 1855 number I was in the phone for 6 hours to make a change or a cancelation within the 24 hrs that they stipulate in their policy for with a charge and they still want to charge me an extra 200.00 dlls for 2 tickets after all I have to lose my money $540.00 cause they couldn't change my trip.

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12 November 2017 01:11:00 Guest

Horrible, horrible website that doesn't work more than it does. NO CUSTOMER SERVICE E-MAIL ADDRESS, NOR ANY POINT OF CONTACT OTHER THAN THE 800 NUMBER. Good luck with that line. Overcharges, refuses to honor paid item (on confirmation). The epitome of treating customers like cattle.

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09 November 2017 07:11:00 Guest

The WORST * customer service ever. NEVER again will I ever deal with this disgusting company. Please never * your money and time with this company.

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23 October 2017 09:10:00 Guest

We bookrd a flight from Leon BJX to Los Angeles LAX for Oct. 23rd which all of a sudden now is scheduled 2 hrs. later than on the confirmation. Which means the connection to Delhi will be long gone regarding immigration procedures in the US. The whole India trip with hotel and transportation bookings will be gone as well. We only found out about it when trying to print the boarding pass. The new schedule als shows that the flight back from LAX to BJX on Nov.30th has been changed as well, it now goes 23 hrs. earlier (!) than on the confirmation. Which means we will not be in LAX one day earlier. To change the flight back to 1st of December costs will be approx. 73 USD (as we were told on the customer phone). Both changes went without previous notice although Volaris of course has our email adress. We now had to book a whole new flight with United from BJX to LAX for today (!) in order to not cancel the India trip altogether. Who knows if Volaris will at least change the flight back from LAX to BJX from Nov.30th to Dec.1st without fees. It's their fault after all, not ours.

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29 September 2017 04:09:00 Jim

I am a V club member, but they spelled my name wrong. It is James, and they somehow left out the E and I am Jams. Each trip I make, I have to call them to change it on the itinerary, but they tell me I have to contact V Club to have them change it. It is impossible to contact V Club.

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24 September 2017 01:09:00 Guest

I want to express my complete disgust in the customer service of Volaris. I booked a ticket from SJU to CUN for a very long awaited vacation. I reside in St Maarten and we were hit with CAT 5 Irma hurricane Sept 6th my flight was for the 10th our airport is still closed 3 weeks later. I obviously could not make my flight. SMy home was damaged my place of employment is totally gone. It is a day to day struggle for water power and food. I requested a refund and they refused only to give me a 60 day credit. How am i to use a credit in 60 days when my island and residence has has been devastated?! (FYI) They also had to cancel my return flight anyway due to Puerto Rico getting hit by hurricane Maria. Still no refund! only credit??? Are you serious!!! VERY VERY VERY DISAPPOINTED!!!!!

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23 September 2017 08:09:00 Guest

Horrible service my outbound flight was changed to morning instead of evening. My return flight was cancelled from GDL to ORD. I was booked on another flight leaving Morelia to chicago had to travel to that airport 3 hours away pay a taxi and pay more next time I will use Aeromexico.

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19 September 2017 09:09:00 G.Solis

Do to my mother's death I could not get on my flight mon the 18th at 7:30am reservation#sbh9wd I was told to send information. What would you need death certificate ? You can reach me at msolis026@gmail.com

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18 September 2017 11:09:00 Guest

Has anyone attempted a Stop Payment on their credit card after purchasing tickets from Volaris? Parents were supposed to fly this week by step-grandmother passed away unexpectedly and obviously my parents cannot go. Their "only" policy is to change the date of the flights but doing so was almost as expensive as the tickets were originally. This is ridiculous. The agent I dealt with said you may have a different option by speaking with customer service. I have been on hold for 20 minutes once for customer service and no one picks. Currently on hold as I write this and I am just thinking about telling my parents to put a stop payment with the bank for the credit charge and dispute it since Volaris' customer service doesn't want to pick up their phone.

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31 August 2017 06:08:00 Guest

Do NOT fly this airlines. It will cost you more than you think you are going to save. We booked 16 people from Reno to Guadalajara Sept 20. We had already booked our lodging at over $3000, 50% non-refundable. Our party had two different departure times when they only fly from Reno once a day. We called to try and confirm which time was accurate only to learn they CANCELLED OUR FLIGHT WITH NO NOTICE! We would have never known if we had not called. Some us scrambled to get an earlier flight, costing us more money and hassle trying to arrange lodging. Others in our party had to get flights to neighboring cities to leave from there, again at added expense and hassle. Customer service is abysmal. ABYSMAL!

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19 August 2017 02:08:00 Guest

Volaris is the worst most dishonest company I have ever dealt with. They have terrible customer service. It's been a nightmare dealing with this company. There call center apparently has no supervisors or managers one could talk to. I contacted them months that I was NOT going to be traveling due to my doctor's orders, they had requested a letter from my doctor stating the facts, after supplying them with the letter they offered an option to change my flight for all passengers without charge, when I reached out to them and gave them the dates I wanted to travel they didn't have the schedule and they asked me to call back within 2 weeks in which I did. again they still didn't have a schedule and again asked me to call back. the 2nd time of me calling back they said they couldn't help me because I was a "no show" and I should have called 5 hours before the flight to make changes. Mind you I already had told them I was NOT going to be traveling months before so OF course I was a no show and because of that they could no longer honor the option they offered in the beginning I argued with them that they never notified me of any terms or conditions nor expiration date for that offer, still no use or help from them. I will never travel Volaris and will advise friends and family not to use them and use another more reliable customer friendly airline. Volaris is the WORST!!! I hope word gets around about their terrible service and NO ONE ever uses them!

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18 August 2017 10:08:00 Lindemann,Helmut

THE CODE IS VCCZNA pleas send the tickets

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13 July 2017 10:07:00 Guest

Guest : Gerald Healy : I need to file a complaint regarding the manner in which Volaris cancelled the herein noted flight 4899 from LAX to BJX on 11-6-16 at 11:50 AM. I flew from Seattle to LA to connect with the above flight. I received no notification in any form, including email or phone, that the flight 4899 was cancelled. I requested a refund from the Volaris Customer Service at LAX and was told to call Volaris. Since 11-6-16, I have made over 12 calls consuming 4 plus hours. Each department referred me to another department. Volaris has refused to refund the $4,590 pesos, which I paid in USA Dollars. Volaris has demonstrated a total lack of professionalism and service to its consumers. I simply want a refund. I was forced to buy a Delta ticket from LAX to BJX at $450 USD. Unless I receive help with matter, I will contact the FAA and Local Newspaper explaining that Volaris is not reliable or professional. Regards, Patrick 253-238-7723 this just happened to my mom. Her flight was cancelled and no one notify us. She had to purchase a different flight with another company with a higher price tag. The compensation for a cancelled flight should be way higher than the price of the ticket. Anyone know the laws FFA laws? Cristal: This Just happened to me and my husband 2 weeks ago we were not notified at all we had to find out through a mutual friend that was trying to buy a ticket for our same flight and found out that flight no longer existed, my husband was told we would get our money back in 20 to 30 days which is funny how quick they debited our money from our account how ever need a month or God knows how long to get our money back.... we will take legal action if they fail to refund our money back this is concerning

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01 June 2017 12:06:00 Guest

Good luck with the refund, they have been giving me the runaround for almost 2 months too. I've been calling and emailing them. Guest : Does anyone know how to get an email to Volaris from the US? The email address Vorlaris agents have given me three times is rejected (mailer-daemon note on computer). Volaris acknowledged 2 months ago that they owe me $300 but still haven't paid. I can't get anyone who speaks English on the US customer service line (1-855-865-2747) and can't get an email through to them. Any suggestions? Thanks.

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19 May 2017 03:05:00 Guest

Does anyone know how to get an email to Volaris from the US? The email address Vorlaris agents have given me three times is rejected (mailer-daemon note on computer). Volaris acknowledged 2 months ago that they owe me $300 but still haven't paid. I can't get anyone who speaks English on the US customer service line (1-855-865-2747) and can't get an email through to them. Any suggestions? Thanks.

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09 May 2017 11:05:00 Guest

I doubt Volaris will improve their services!! I've experienced nothing but headaches with them. Customer service via phone and in the airport is absolutely horrible!!! I think we should contact the news team since Volaris CEO cares less about their customers

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17 March 2017 10:03:00 Yeni Garcia - Stockton CA

I have a complain, I originally bought two round trip tickets for my parents: departure date 11/17/16, return date 02/17/17. on 02/04/17 I called to request a month extension and requested it to March 2017. The representative screwed it up and schedule the change to March 2018. I been in the phone calling for the last 3 days and they haven't resolve it. I keep waiting for them to apparently listen to the original recording from when I requested the change. But this is insane, my parents need to come home and they are not helping. The only option I see to bring my parents back is to pay again for a change of dates. Even though I already paid for the change I requested. But on top of that I would have to pay the difference in the airfare because supposedly is more expensive. so we are talking about more than 600 dollars for difference in airfare plus the change fee. This is insane, I won't stop until Volaris gives makes the correct change. The flights are from Morelia Michoacan Mex to Oakland CA US. If I have to contact the CEO of Volaris for them to change my parents tickets I will.

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14 March 2017 03:03:00 Guest

Gerald Healy : I need to file a complaint regarding the manner in which Volaris cancelled the herein noted flight 4899 from LAX to BJX on 11-6-16 at 11:50 AM. I flew from Seattle to LA to connect with the above flight. I received no notification in any form, including email or phone, that the flight 4899 was cancelled. I requested a refund from the Volaris Customer Service at LAX and was told to call Volaris. Since 11-6-16, I have made over 12 calls consuming 4 plus hours. Each department referred me to another department. Volaris has refused to refund the $4,590 pesos, which I paid in USA Dollars. Volaris has demonstrated a total lack of professionalism and service to its consumers. I simply want a refund. I was forced to buy a Delta ticket from LAX to BJX at $450 USD. Unless I receive help with matter, I will contact the FAA and Local Newspaper explaining that Volaris is not reliable or professional. Regards, Patrick 253-238-7723 this just happened to my mom. Her flight was cancelled and no one notify us. She had to purchase a different flight with another company with a higher price tag. The compensation for a cancelled flight should be way higher than the price of the ticket. Anyone know the laws FFA laws?

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04 March 2017 08:03:00 Guest

Gerald Healy : I need to file a complaint regarding the manner in which Volaris cancelled the herein noted flight 4899 from LAX to BJX on 11-6-16 at 11:50 AM. I flew from Seattle to LA to connect with the above flight. I received no notification in any form, including email or phone, that the flight 4899 was cancelled. I requested a refund from the Volaris Customer Service at LAX and was told to call Volaris. Since 11-6-16, I have made over 12 calls consuming 4 plus hours. Each department referred me to another department. Volaris has refused to refund the $4,590 pesos, which I paid in USA Dollars. Volaris has demonstrated a total lack of professionalism and service to its consumers. I simply want a refund. I was forced to buy a Delta ticket from LAX to BJX at $450 USD. Unless I receive help with matter, I will contact the FAA and Local Newspaper explaining that Volaris is not reliable or professional. Regards, Patrick 253-238-7723 this same thing is happening to me im tired of waiting 72 hours for a month already i want my refund back 600.00 im so upset Seth Randal : The worst travel experience of my life. I have never dealt with a more inept, rude company and I am going on Twitter, Facebook, and write every travel magazine I can find. Not only did Volaris make a mistake with my travel dates, they mis-spelled my name in their system, although they managed to spell my name correctly when charging my credit card. An original fare of $800 for two turned into more than $2,000. When I told the supervisor at Tijiana it was their mistake, she told me and I quote, " this is your problem, there's the door and the Greyhound bus station is a $5 taxi ride away. We were refused entry on our return flight, forced to pay MORE money and told to come back in 6 days. There's the door, good day. I am contacting an attorney and initiating a lawsuit. same thing happened to me i need an attorney aswell

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27 February 2017 07:02:00 Mike

Volaris is completely corrupt. They cancelled my flight once, and I chalked it up to user error that cost me an extra $150. The next time I was super careful purchasing two separate tickets online. Guess what? Canceled. It is a scam. Volaris does not deserve anyone's business.

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27 February 2017 12:02:00 PamC

Shortly before boarding a 7am flight it was announced that there would be no food sold on the flight because the US government will not allow it. Why is food not sold on Volaris flights? Does anyone know anything about this?

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24 January 2017 11:01:00 Chris

Volaris is horrible! They cancelled our tickets the day before our flight and won't refund our money! Thieves! Crooks!

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24 January 2017 03:01:00 NorthCali

Bad Service

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17 January 2017 12:01:00 Guest

Guest : Happened to me too. They charged my credit card for unauthorized charges. I called my credit card and disputed the charges. This is the only way to do it. Volaris will not refund you your money even within 24 hrs of purchase. Horribly don't fly with them. If u want to change ur flight 5 minutes after u have purchase it they will double the price not worth it flying with them.

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16 January 2017 07:01:00 Guest

you should all direct your complaints to the department of transportation, they are great at following up on your issues directly with the airlines

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12 January 2017 07:01:00 Ms. Copado

Volaris has a horrible customer service. Also one is in risk of not flighting the day of your flight. It seems that they do not care about their customers. The checking line in Guadalajara is HORRIBLE and the customer service there is not better.

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05 January 2017 11:01:00 Disgusted!

Posting on behalf of family members who just flew from Ontario, CA to Guadalajara. Three SENIORS had their luggage ransacked and any sign of a gift or new item was stolen from their suitcases. To top it off, when they asked for a wheelchair for my 86 yr old aunt, Volaris crew was extremely rude saying that she looked well enough to walk the whole way. I've heard of rude airlines....but this is ridiculous!!! SHAME ON YOU VOLARIS!!!!! Better yet, * you! :(

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23 December 2016 01:12:00 David G

Poorly run airline. No customer service. No follow up on complaints.Aircraft have poor seating arrangements and no leg room between seat.

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14 December 2016 08:12:00 Guest

What a crappy airline, totally third world and their web site is a horrible (when it works)

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07 December 2016 03:12:00 Shame ,shame

I'm writing this on behalf of a family member who could not board plane from Durango, Mexico to Chicago, I'll, because of a document issue. That is understandable, but they didn't want to issue a refund. They want to change it to another day which she was not able to do. On top of it there is another charge for changing it for the following week. Read their policy, do your homework and beware. By the way this person is 90+ years old.

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24 November 2016 02:11:00 Guest

i am entering my reservation code to be able to print my boarding tickets and it keeps saying it is invalid

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18 November 2016 03:11:00 Gerald Healy

I need to file a complaint regarding the manner in which Volaris cancelled the herein noted flight 4899 from LAX to BJX on 11-6-16 at 11:50 AM. I flew from Seattle to LA to connect with the above flight. I received no notification in any form, including email or phone, that the flight 4899 was cancelled. I requested a refund from the Volaris Customer Service at LAX and was told to call Volaris. Since 11-6-16, I have made over 12 calls consuming 4 plus hours. Each department referred me to another department. Volaris has refused to refund the $4,590 pesos, which I paid in USA Dollars. Volaris has demonstrated a total lack of professionalism and service to its consumers. I simply want a refund. I was forced to buy a Delta ticket from LAX to BJX at $450 USD. Unless I receive help with matter, I will contact the FAA and Local Newspaper explaining that Volaris is not reliable or professional. Regards, Patrick 253-238-7723

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15 November 2016 10:11:00 nvdna

yes i use the same it was terrible. Then i wrote on airportdiary.com so it will be effectly to return answer

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15 November 2016 07:11:00 Guest

CALL INTERJET WAYYYYYYYYYYYYY BETTER PROFECIONAL PEOPLE NICE, I WILL NEVER FLY IN VOLARIES AGAIN THEY STEAL YOUR MONEY......NO CUSTOMER SERVICE SUCKS

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15 November 2016 07:11:00 Guest

CUSTOMER SERVICE IS VERY,VERY BAD JUST LIKE THE PEOPLE IN THE AIRPORT NEVER USE THIS COMPANY.AGAIN

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15 November 2016 07:11:00 juan ochoa

\ Guest : I've NEVER seen a good comment on volaris airlines. And I completely understand why. They steal your money without giving a * how much you paid or how important your trip was. We called volaris to make sure our flight was Sunday to arrive Monday morning in Mexico and they said yes your correct. We get there and say your flight was today morning. We are told that our flight is gone & we have to pay for another ticket WTF. We called volaris call center and demanded to hear the recordings of our talk with the attendant that assured us our flight was Sunday night. Overall, they don't care they'll try to sell u another ticket but idek why this is still in business & how it has many customers. I guess they don't see that they are being stole money and taking advantage of their confidence with volaris. It's just disgusting how they don't care and won't give u a refund if it's volaris staff fault!!

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15 November 2016 06:11:00 juan ochoa

THEY ARE * RUDE THE EMPLOYEES ARE NOT EDUCATED PEOPLE,DON'T HAVE INTEGRIDID

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28 September 2016 07:09:00 Rutj Flores

Front desk other polite at all!!! Rude...I used at IAH. A customer agent named Elizabeth...Should be fired...Or learn how to deal with customers. Horrible service.

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28 August 2016 08:08:00 Guest

H Guest : Hi I just experience the WORST costumer service also I was trying to redeem/use a voucher I was never given instruction on me having to call the call center to make the reservation instead of using the voucher online. They won't redeem the voucher because the cacellation policy (3 of them) I don't qualify for 1 of the 3 policy so I can't cancel my reservation. I don't want my money back I want to use the stupid vocher but they won't accept it. I asked for a check of the voucher and he straight out said NO. I wish I had to money to sue this stupid company. I had a voucher and it took me hours to get the code. I was disconnected 6 times and the excuse they gave me was that it was my phone. When I finally got the code (which is a very long number that took about 2 hours to get) I learned that I couldn't redeem online. Prices on the phone are more expensive, which I don't understand the reason. Once I booked my flight and I paid they informed me that 2 of my credit cards were denied. To my surprise I found out that the payments for those 2 declined credit cards had been processed. I got my credit cards involved and actually talked to a Volaris supervisor that I was going to seek legal action if my money wasn't deposited. Of course I was disconnected again but when I called back the same representative answered and for some reason I was lucky to speak to a supervisor that only spoke Spanish (I do to so it wasn't a problem but I think they thought I didn't). Long story short, I got my money back. I'm flying in Nov and fear my luggage will get lost since it is not a direct flight. Any recommendations? I will NEVER fly with this company again and I hope no one else does. Seth Randal : The worst travel experience of my life. I have never dealt with a more inept, rude company and I am going on Twitter, Facebook, and write every travel magazine I can find. Not only did Volaris make a mistake with my travel dates, they mis-spelled my name in their system, although they managed to spell my name correctly when charging my credit card. An original fare of $800 for two turned into more than $2,000. When I told the supervisor at Tijiana it was their mistake, she told me and I quote, " this is your problem, there's the door and the Greyhound bus station is a $5 taxi ride away. We were refused entry on our return flight, forced to pay MORE money and told to come back in 6 days. There's the door, good day. I am contacting an attorney and initiating a lawsuit. Guest : Hi I just experience the WORST costumer service also I was trying to redeem/use a voucher I was never given instruction on me having to call the call center to make the reservation instead of using the voucher online. They won't redeem the voucher because the cacellation policy (3 of them) I don't qualify for 1 of the 3 policy so I can't cancel my reservation. I don't want my money back I want to use the stupid vocher but they won't accept it. I asked for a check of the voucher and he straight out said NO. I wish I had to money to sue this stupid company. Seth Randal : The worst travel experience of my life. I have never dealt with a more inept, rude company and I am going on Twitter, Facebook, and write every travel magazine I can find. Not only did Volaris make a mistake with my travel dates, they mis-spelled my name in their system, although they managed to spell my name correctly when charging my credit card. An original fare of $800 for two turned into more than $2,000. When I told the supervisor at Tijiana it was their mistake, she told me and I quote, " this is your problem, there's the door and the Greyhound bus station is a $5 taxi ride away. We were refused entry on our return flight, forced to pay MORE money and told to come back in 6 days. There's the door, good day. I am contacting an attorney and initiating a lawsuit.

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11 August 2016 07:08:00 Guest

Hi I just experience the WORST costumer service also I was trying to redeem/use a voucher I was never given instruction on me having to call the call center to make the reservation instead of using the voucher online. They won't redeem the voucher because the cacellation policy (3 of them) I don't qualify for 1 of the 3 policy so I can't cancel my reservation. I don't want my money back I want to use the stupid vocher but they won't accept it. I asked for a check of the voucher and he straight out said NO. I wish I had to money to sue this stupid company. Seth Randal : The worst travel experience of my life. I have never dealt with a more inept, rude company and I am going on Twitter, Facebook, and write every travel magazine I can find. Not only did Volaris make a mistake with my travel dates, they mis-spelled my name in their system, although they managed to spell my name correctly when charging my credit card. An original fare of $800 for two turned into more than $2,000. When I told the supervisor at Tijiana it was their mistake, she told me and I quote, " this is your problem, there's the door and the Greyhound bus station is a $5 taxi ride away. We were refused entry on our return flight, forced to pay MORE money and told to come back in 6 days. There's the door, good day. I am contacting an attorney and initiating a lawsuit.

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10 August 2016 06:08:00 Seth Randal

The worst travel experience of my life. I have never dealt with a more inept, rude company and I am going on Twitter, Facebook, and write every travel magazine I can find. Not only did Volaris make a mistake with my travel dates, they mis-spelled my name in their system, although they managed to spell my name correctly when charging my credit card. An original fare of $800 for two turned into more than $2,000. When I told the supervisor at Tijiana it was their mistake, she told me and I quote, " this is your problem, there's the door and the Greyhound bus station is a $5 taxi ride away. We were refused entry on our return flight, forced to pay MORE money and told to come back in 6 days. There's the door, good day. I am contacting an attorney and initiating a lawsuit.

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03 August 2016 07:08:00 Guest

There needs to be a class-action lawsuit against this company. It's unbelievable that a business, especially an airline responsible for the safety and well-being of international travelers, can actually operate like this. Broken website, minimal customer support, hidden fees everywhere, the list goes on! I straight up canceled my flight. I'd rather eat $250 than have to deal with this excuse for a company. NEVER USE VOLARIS.

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30 July 2016 12:07:00 Guest

Volaris' website is no better then their customer service. Wouldn't let me post my comments about the crooked ways they do business!

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30 July 2016 12:07:00 Guest

Booked tickets for one adult, 3 children and an infant round-trip to Morelia Mexico and paid over $3,100 including taxes for the infant. No mention that there would be an issue because the infant was turning two during the vacation. Prior to return, we were informed that we would need a ticket for the infant to return and that we would have to book new based on today's prices not the prices when the original reservations were made. The one way ticket was nearly $550 for the infant only and Volaris would not even credit for the taxes already paid. They said it was my responsibility (not theirs) to have caught this. I made many calls and they tell you there is nothing that they can do, they use excuses like they can't hear you well (they heard fine when I gave them my money), or I got disconnected. And when I asked for a manager, I waited for 35 minutes only to get another person in the call center. When I asked to speak to that persons supervisor, I was hung up on. I managed to keep my cool throughout the conversations, but am completely disgusted with the way this airline does business. They have the worst customer service I have ever encountered, and will NEVER use them again. I am better off flying with another airline.

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26 July 2016 03:07:00 Guest

My grandmother was supposed to fly today, this morning, mind you I reserved the ticket on Sunday. I checked, and double checked to make sure the date was correct. I even called cause there system had my grandmother as male when I made sure I clicked on female. I called and spoke to I believe Julio. I confirmed and reconfirmed the flight status and flight date. He also stated that he was going to place the note that she was a female traveler. Today at 6:00 am my mom gets a call saying that they are not allowing my grandma to travel today because her flight is for Sunday. That is complete BS because if my grandmother specified that she didn't want to come no later than Friday. They sold her ticket and acted like they didn't do anything. I want to know if Mexico has a better business beuro for this company because it is complete * what they did!

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25 July 2016 06:07:00 Guest

I've NEVER seen a good comment on volaris airlines. And I completely understand why. They steal your money without giving a * how much you paid or how important your trip was. We called volaris to make sure our flight was Sunday to arrive Monday morning in Mexico and they said yes your correct. We get there and say your flight was today morning. We are told that our flight is gone & we have to pay for another ticket WTF. We called volaris call center and demanded to hear the recordings of our talk with the attendant that assured us our flight was Sunday night. Overall, they don't care they'll try to sell u another ticket but idek why this is still in business & how it has many customers. I guess they don't see that they are being stole money and taking advantage of their confidence with volaris. It's just disgusting how they don't care and won't give u a refund if it's volaris staff fault!!

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05 July 2016 12:07:00 Guest

Regularly this airlines website does not work. The phone numbers given dont exist. The email is undeliverable and bounces back. The chat line nothing happens. For an airline this is just ridiculous. I told them last time we tried to use them months ago about this and still no action taken.How do they get customers?

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23 June 2016 06:06:00 Guest

How much do you charge to change my flight?

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18 June 2016 09:06:00 Guest

Make sure that your baggage is on the same flight as you. My baggage was left behind, and once I finally got it back, their were items stolen from it. Sure, I understand that it is frustrating to deal with * and annoying people all the time, but no wonder why people get so mad. Do your job and don't steal!

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31 May 2016 07:05:00 Maritza

What can i do to cancel my flight? I purchased on May 22? is there anything i can do I cannot flight !

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30 May 2016 10:05:00 Guest

I understand the lack of amenities of an el cheapo airline, but that is no excuse for giving customers with a complaint a deliberate run around and directing one to e-mail addresses that do not exist. My wife flew Volaris and suffered heavy damage to her luggage. Customer Service tried to claim it was from 'turbulence'. The turbulence required for that level of damage would have injured people in flight. She was directed to the website---no info there to make a claim. Their on-line chat room twice provided e-mail address that caused us to receive an 'undeliverable notification' from...you guessed it, Volaris.com. Return calls to Customer Service, including a 16 minute wait for a supervisor (who put me on hold for another 17 minutes before hanging up) produced no assistance.

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10 May 2016 06:05:00 Guest

Worst Service plus FRAUD!!! Flew with Volaris twice. The first time I used a credit card with them....within 2 days of purchasing my ticket, I had over $2400 dollars in fraudulent charges in the Mexico City area. Bad luck I thought....well the 2nd time I used them, I charged my ticket on a new card which had never been used before and this ticket was the only purchase ever made with this card. Within 2 days of purchasing my ticket at the Volaris desk at LAX, I had raked up over $4000 in fraudulent charges (again, all made around the Mexico City area). To add insult to injury...You are putting your financial security at risk when dealing with these criminals.

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06 May 2016 02:05:00 MARIA

COMO PUEDO ESCOGER MIS ASIENTOS YA PAGE POR MI VUELO ES LA PRIMERA VEZ QUE VUELO CON VOLARIS

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29 April 2016 01:04:00 Guest

Silvia : I flew Volaris 901 17 April LAX/MEX and carried my allowed small luggage with me that perfectly fit on upper compartment and was on policy per Volaris/IATA regulations. On my return flight 926 MEX/LAX the cheek in personnel asked me to pay over 40.00 dollars IF I wanted to carry the same small luggage. I told her I had just few in from LAX with that particular luggage and was no problem, it more than fit the regulations and there was no Policy stating I should pay. She told me they were having an "audit" and the finance personnel will be waiting at the entrance of the plane, so I should pay her 40.00 or pay double at the entrance. I refused and of course there was nobody at the entrance "collecting: money. Now, the problem is that other 6 passengers DID pay to be allowed to carry their small luggage that perfectly fit the compartment and was within regulations. Some clients payed 80.00 USD, others between 40.00-50.00 USD. NO INVOICE, NO RECORD of payment besides this being, literally, a rip off. This could mean the employees pocketed the money. This is abusive to the clients and I am not the only one that decide to never again use Volaris in addition to alerting others of the abuses and rip offs. Should not be tolerated.

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29 April 2016 01:04:00 allen fredrickson

Volaris.Com traveler beware! You need to read the fine print in the Volaris legal section first. For an international travel you need to arrive at the Volaris counter 180 minutes before departure. On April 27, 2016 I arrived 60 minutes before departure at Chicago Midway to fly to Morelia, Mexico, & no one was present. (see attached photo) I was not able to figure out how to print out my boarding pass from an email sent from Volaris. Therefore I had no means to get through TSA to the boarding gate, and had only a back pack as a carry on, so no baggage to check in, (I think). After reading numerous other Volaris customer complaints this might not be correct, as nearly any carry on is charged for. Bottom line is the flight left without me. Talking to Volaris employees on the phone they could care less (too bad, so sad), and I'm out the cost of this nontrip, time, and cost to park near Midway Airport for 6 days. Going to the Volaris website to make a complaint is a * of time, as this airline does not have any means to do so. Emailing two different email addresses that appear to be public relations contacts results in one email address that bounces, and the other email, volaris@gcya.mx will not reply. Bottom line flying with Volaris.Com........... read all the fine print and be prepared to pay extra for anything connected with the flying experience. I've flown internationally with other airlines to Europe, Asia, and Africa and never encountered the "180 minute prior to departure rule", or the unwillingness to communicate about an issue, or total lack of respect for the customer

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25 April 2016 06:04:00 Guest

This is the worst airlines ever I don't recommend it at all volaris are sealers and don't care for anyone I went to t.js airport to travel to jalisco to see my family I was checking in and then went to the checking bag area where a guy was looking Thur my bags and then took out my tooth paste and said sorry you can't take this with you and throw it away in the trash brand new and all so I'm like ok then they throw my babies water away and i was like I need that for my babies formula so they kept fighting saying no liquid so I got mad and said ok and walked to my flight number and when I got there I gave them my tickets and told me o I'm sorry we already closed the doors and I'm like ok i was just 5 mins late and the lady wouldn't let me on and I told her what had happen shes said u have to go back so they can reschedule you to a different flight so I go back and then it turns out that I have to pay 450 USA dollars to catch another flight and I was like I don't have any money and I have no one I kno in t.j that could help me out and no the lady wouldn't help me and just laugh and say we're sorry but you got to leave we can't help you at all no money no help I'm like like that's how you treat your customers I was mad cuz I had two hungry babies with me with no money and no food cuz obviously the guy throw out my babies water away so i decided to called customer service at volaris and told them wat had happen that there crew held me back for 30 mins and i was 5 mins late to my flight and still wouldn't let me on board with two children they told me that I couldn't get a refund and that there are sorry they can't do anything about it I had no choose but to call my sister from L.a to come and pick me up all the way to t.j mexico I had to wait 5 hours sitting down at this stupid airport never again coming back here all the want is to steal our money cuz there the ones who made me lose my flight

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14 April 2016 02:04:00 Guest

Volaris just cancelled my plane and moved it to the next day... this is very poor.

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14 April 2016 09:04:00 Guest

Worst phone service in the call center they are a bunch of dummys hope some one from corporate office sees this and sends me a email at randyp323@gmail.com its in ragard to a ticket that i bought online from lax to.morelia and when i saw the email it came out of tijuana to morelia

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25 March 2016 06:03:00 Guest

I will like to tell you about the experience I had at your Lax terminal March 23, 2016. Let me start by saying I will never consider using your airline ever again. The poor let me rephrase it the ( horrible) customer service that was provided yesterday is something that I have never experience never in my life. When we got to the counter my mother was the one flying fr om lax bound to Guadalajara, was told. By ( Adriana from Lax) because according to her .She didn't have to give us her last name if she didn't want to. As I was saying she asked "Senora donde a estado" ? . My mom was surprise she was being asked the question. My mother responded here making line .By the way your lines for checking in luggage and tickets are ridiculous. Only two people checking and verifying tickets. Going back to Adriana from Lax. She told my mother what do you want to do. Because according to Adriana my mom missed her flight but her flight was not schedule to leave until 12:50 pm . She gave her the option of changing her ticket to 1:00 am plus $80.00 extra that my mother needed to pay because according to Adriana the doors to the plane were close but, the flight wasn't due to leave until 12:50p.m. When I got the chance I told Adriana just to give you an F.y.I you don't ask people Wh ere have you been with an attitude. You could of told her you know I'm sorry that you missed your flight, and explain to her why , and how come . At this time I asked to speak to someone higher than her , she replied with saying I don't have a manager but I have a supervisor. Adriana page her on the walkie talkie , she told her supervisor that we were requesting to speak to her . Because according to her we were mad the flight was missed . I responded it's not because she missed the flight it's because of your attitude. Her supervisor responded over the walkie talkie "I'll speak to them but I have to take my lunch first " what a joke I thought to myself . I asked to speak to someone in corporate , she refuse to give any phone number . Then she when she decided to give me a phone number to report her she gave me a travel agent number were they booked tickets . I asked her for her name and last name she responded with I don't have to give you my last name if I don't want to , "I'm the only Adriana that works for Volaris in Lax " . I proceeded by telling her by the way it's because of the people you have a paycheck, because if they didn't purchase tickets you wouldn't have a job. Then she responded in her condescending voice it's because of Volaris I have a job. I responded with telling her she was wrong. Not only she ruined my mother's vacation with her attitude, but the service overall was a bad experience .It was her first time traveling with Volaris , I could reassured you , never again we will purchase tickets with your airline . We weren't the only family that had a problem trying to board the same airplane bound to Guadalajara. I don't understand how an airline , that is making it in the United States, could have people working for them with such a horrible condescending attitude for them. I will suggest Adriana from Lax and her supervisor that wanted us to wait for her until she took her lunch , take classes in how to treat customers that put money into their paycheck and manager classes for her manager that never showed up , to even apologize for her employee attitude .

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20 March 2016 07:03:00 Guest

Do not fly Volaris! They are horrible! The canceled my flight when I was at the airport, reason being maintance issues! BS! One of the flight attendants stated it was due to not enough sales! This is * ! Think twice before purchasing your tickets from this airline! Let's get them out of business!

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14 March 2016 04:03:00 Guest

THE ABSOLUTE WORST AIRLINE EVER! THE MOST INCOMPETENT, USELESS EMPLOYEES EVER!!! FROM ALL FLIGHT ATTENDANTS TO AIRLINE CAPTAINS TO TICKETING AGENTS! YOU'VE BEEN WARNED!

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12 March 2016 11:03:00 Guest

Horribly don't fly with them. If u want to change ur flight 5 minutes after u have purchase it they will double the price not worth it flying with them.

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25 February 2016 02:02:00 Guest

Unable to make a flight change online, I got an error message. I contacted the call center and they quoted me an high priced fare in addition to the penalty fee. There is no number to call for online problem, the call center just wants to sell you a higher priced ticket. They even hanged the phone on me once I didn't agree to pay the higher fare. I think I am contacting the Better Business Bureau; the should not be able do business in the USA.

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16 February 2016 07:02:00 lory

volaris need to train the people working for them the no very professional and thei need to fix phone line you only hear half of the conversation web side is not working I spend 4hrs trade to change my fligh and transfer me to cosutumer services they no speek ingles or Spanish and never resolve my issued volaris you charge I lot of money for change the flights and you services is so poor

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10 February 2016 04:02:00 Mari

I am so disappointed of service,but most importantly the personnel. My aunt and uncle had arrived 1:30 hours prior to departure in a one room airport with the capability of boarding the airplane. They were told that they had lost their ticket and would not be refunded. Not to mentioned that my uncle is mentally disabled and I had purposely bought tickets in volaris because of your direct flight. A person that is disabled obviously has special needs, therefore I paid for front row sitting and asked for wheelchair. Aside from missing the flight, they were treated badly. They disrespected my aunt and uncle and had the courage to mock them and ridicule them in front of everyone. You quote to offer great service and unite families from Durango to Chicago; but then again treat people in a way they will not want to travel again. A costumer has to be respected and not ridiculed by the employees. This behavior was unbelievable and unacceptable.

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05 February 2016 01:02:00 Mayra Elizabeth Garcia

This has been not one, but the WORST airline I have ever flown in! Their staff in Leon, Mexico is CLUELESS of their OWN rules and regulations. It's truly mind boggling of how misleading and zero knowledge they have. But wait get this, not only are they clueless, they are rude as well, especially an immigration staff member named ! Each staff member has different answers of what needs to be done when a non-Mexican citizen is trying to fly out. Luckily, I know Spanish and was able to communicate and defend myself from their absurd and impolite answers. My luggage didn't even have a tag in case it got lost and to top it all off the flight was 2 hours late & I missed my layover flight. Please Volaris train your staff! they ALL need to have proper knowledge of basic rules and regulations (at the very least).

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19 January 2016 09:01:00 Guest

Volaris tries to get you with their offers of 50% off, they claim they have the lowest air fares but their customer service is horrible!!!! If you try to make a change they will double the price you paid,.,. Also the worst airline when it comes to seating and they dont provide you with not even a glass of water!!! Fly with INTEJET instead they allow 2 50 pound check in bags and 2 carry ons, thats a total of 4 bags per person, im glad they are starting to expand and now have a flight out of LAX, their prices are way better !!

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10 January 2016 08:01:00 Greg H.

Policy favors the airline over clients. High re-booking fees... zero compassion for the customer. They have cutback to fewer employees and they use more and more contract employees that can operate only within the terms of the contract they have with Volaris which is how Volaris has chosen to interact with their passengers -- adversarial and at arms length.

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05 January 2016 10:01:00 Don't fly Volaris

O is the rating, five of us had a round trip flight from ti Juana mx to Durango mx. With a layover return at Mexico City.on Jan 4 16. This lay over at Mexico was only planned for one hour it turned to be a three hour lay over with one woman at the votaris help desk not able to answer any questions. And had over 60 to 80 people to attend with a coworker sleeping in a chair behind her. At Mexico City, after waiting in line 30 min.to speak to the help desk she didn't know when our flight was due to depart. And told us to keep in eye on the screens they treat you like a cattle there was no manager to speak too .on arrival to ti Juana they sent my baggage to another mx. City. Which is still not recovered. They gave us a blue paper report for missing item. Never again will I fly with Volaris We fly five times per year to Mexico. don't let the price convince you. Fly with the others .at Volaris you will pay for bad service .and will not inform you of changes. You Will Lose Time.

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07 December 2015 09:12:00 Guest

If you thought Spirit was bad, wait till you try Volaris. Absolutely nightmarish! Once you pay they are done with you, no changes, no refunds, no credits ... and as with most Mexican companies, customer service is not heard of

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04 December 2015 08:12:00 Guest

Horrible, DO NOT FLY WITH THEM.

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27 October 2015 05:10:00 Guest

The worst customer service I have ever experienced! Why are they getting away with it?

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