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Volaris Discussion
Guest : Happened to me too. They charged my credit card for unauthorized charges. I called my credit card and disputed the charges. This is the only way to do it. Volaris will not refund you your money even within 24 hrs of purchase. Horribly don't fly with them. If u want to change ur flight 5 minutes after u have purchase it they will double the price not worth it flying with them.
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you should all direct your complaints to the department of transportation, they are great at following up on your issues directly with the airlines
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Volaris has a horrible customer service. Also one is in risk of not flighting the day of your flight. It seems that they do not care about their customers. The checking line in Guadalajara is HORRIBLE and the customer service there is not better.
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Posting on behalf of family members who just flew from Ontario, CA to Guadalajara. Three SENIORS had their luggage ransacked and any sign of a gift or new item was stolen from their suitcases. To top it off, when they asked for a wheelchair for my 86 yr old aunt, Volaris crew was extremely rude saying that she looked well enough to walk the whole way. I've heard of rude airlines....but this is ridiculous!!! SHAME ON YOU VOLARIS!!!!! Better yet, * you! :(
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Poorly run airline. No customer service. No follow up on complaints.Aircraft have poor seating arrangements and no leg room between seat.
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I'm writing this on behalf of a family member who could not board plane from Durango, Mexico to Chicago, I'll, because of a document issue. That is understandable, but they didn't want to issue a refund. They want to change it to another day which she was not able to do. On top of it there is another charge for changing it for the following week. Read their policy, do your homework and beware. By the way this person is 90+ years old.
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i am entering my reservation code to be able to print my boarding tickets and it keeps saying it is invalid
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I need to file a complaint regarding the manner in which Volaris cancelled the herein noted flight 4899 from LAX to BJX on 11-6-16 at 11:50 AM. I flew from Seattle to LA to connect with the above flight. I received no notification in any form, including email or phone, that the flight 4899 was cancelled. I requested a refund from the Volaris Customer Service at LAX and was told to call Volaris. Since 11-6-16, I have made over 12 calls consuming 4 plus hours. Each department referred me to another department. Volaris has refused to refund the $4,590 pesos, which I paid in USA Dollars. Volaris has demonstrated a total lack of professionalism and service to its consumers. I simply want a refund. I was forced to buy a Delta ticket from LAX to BJX at $450 USD. Unless I receive help with matter, I will contact the FAA and Local Newspaper explaining that Volaris is not reliable or professional. Regards, Patrick 253-238-7723
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yes i use the same it was terrible. Then i wrote on airportdiary.com so it will be effectly to return answer
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CALL INTERJET WAYYYYYYYYYYYYY BETTER PROFECIONAL PEOPLE NICE, I WILL NEVER FLY IN VOLARIES AGAIN THEY STEAL YOUR MONEY......NO CUSTOMER SERVICE SUCKS
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CUSTOMER SERVICE IS VERY,VERY BAD JUST LIKE THE PEOPLE IN THE AIRPORT NEVER USE THIS COMPANY.AGAIN
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\ Guest : I've NEVER seen a good comment on volaris airlines. And I completely understand why. They steal your money without giving a * how much you paid or how important your trip was. We called volaris to make sure our flight was Sunday to arrive Monday morning in Mexico and they said yes your correct. We get there and say your flight was today morning. We are told that our flight is gone & we have to pay for another ticket WTF. We called volaris call center and demanded to hear the recordings of our talk with the attendant that assured us our flight was Sunday night. Overall, they don't care they'll try to sell u another ticket but idek why this is still in business & how it has many customers. I guess they don't see that they are being stole money and taking advantage of their confidence with volaris. It's just disgusting how they don't care and won't give u a refund if it's volaris staff fault!!
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Front desk other polite at all!!! Rude...I used at IAH. A customer agent named Elizabeth...Should be fired...Or learn how to deal with customers. Horrible service.
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H Guest : Hi I just experience the WORST costumer service also I was trying to redeem/use a voucher I was never given instruction on me having to call the call center to make the reservation instead of using the voucher online. They won't redeem the voucher because the cacellation policy (3 of them) I don't qualify for 1 of the 3 policy so I can't cancel my reservation. I don't want my money back I want to use the stupid vocher but they won't accept it. I asked for a check of the voucher and he straight out said NO. I wish I had to money to sue this stupid company. I had a voucher and it took me hours to get the code. I was disconnected 6 times and the excuse they gave me was that it was my phone. When I finally got the code (which is a very long number that took about 2 hours to get) I learned that I couldn't redeem online. Prices on the phone are more expensive, which I don't understand the reason. Once I booked my flight and I paid they informed me that 2 of my credit cards were denied. To my surprise I found out that the payments for those 2 declined credit cards had been processed. I got my credit cards involved and actually talked to a Volaris supervisor that I was going to seek legal action if my money wasn't deposited. Of course I was disconnected again but when I called back the same representative answered and for some reason I was lucky to speak to a supervisor that only spoke Spanish (I do to so it wasn't a problem but I think they thought I didn't). Long story short, I got my money back. I'm flying in Nov and fear my luggage will get lost since it is not a direct flight. Any recommendations? I will NEVER fly with this company again and I hope no one else does. Seth Randal : The worst travel experience of my life. I have never dealt with a more inept, rude company and I am going on Twitter, Facebook, and write every travel magazine I can find. Not only did Volaris make a mistake with my travel dates, they mis-spelled my name in their system, although they managed to spell my name correctly when charging my credit card. An original fare of $800 for two turned into more than $2,000. When I told the supervisor at Tijiana it was their mistake, she told me and I quote, " this is your problem, there's the door and the Greyhound bus station is a $5 taxi ride away. We were refused entry on our return flight, forced to pay MORE money and told to come back in 6 days. There's the door, good day. I am contacting an attorney and initiating a lawsuit. Guest : Hi I just experience the WORST costumer service also I was trying to redeem/use a voucher I was never given instruction on me having to call the call center to make the reservation instead of using the voucher online. They won't redeem the voucher because the cacellation policy (3 of them) I don't qualify for 1 of the 3 policy so I can't cancel my reservation. I don't want my money back I want to use the stupid vocher but they won't accept it. I asked for a check of the voucher and he straight out said NO. I wish I had to money to sue this stupid company. Seth Randal : The worst travel experience of my life. I have never dealt with a more inept, rude company and I am going on Twitter, Facebook, and write every travel magazine I can find. Not only did Volaris make a mistake with my travel dates, they mis-spelled my name in their system, although they managed to spell my name correctly when charging my credit card. An original fare of $800 for two turned into more than $2,000. When I told the supervisor at Tijiana it was their mistake, she told me and I quote, " this is your problem, there's the door and the Greyhound bus station is a $5 taxi ride away. We were refused entry on our return flight, forced to pay MORE money and told to come back in 6 days. There's the door, good day. I am contacting an attorney and initiating a lawsuit.
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Hi I just experience the WORST costumer service also I was trying to redeem/use a voucher I was never given instruction on me having to call the call center to make the reservation instead of using the voucher online. They won't redeem the voucher because the cacellation policy (3 of them) I don't qualify for 1 of the 3 policy so I can't cancel my reservation. I don't want my money back I want to use the stupid vocher but they won't accept it. I asked for a check of the voucher and he straight out said NO. I wish I had to money to sue this stupid company. Seth Randal : The worst travel experience of my life. I have never dealt with a more inept, rude company and I am going on Twitter, Facebook, and write every travel magazine I can find. Not only did Volaris make a mistake with my travel dates, they mis-spelled my name in their system, although they managed to spell my name correctly when charging my credit card. An original fare of $800 for two turned into more than $2,000. When I told the supervisor at Tijiana it was their mistake, she told me and I quote, " this is your problem, there's the door and the Greyhound bus station is a $5 taxi ride away. We were refused entry on our return flight, forced to pay MORE money and told to come back in 6 days. There's the door, good day. I am contacting an attorney and initiating a lawsuit.
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The worst travel experience of my life. I have never dealt with a more inept, rude company and I am going on Twitter, Facebook, and write every travel magazine I can find. Not only did Volaris make a mistake with my travel dates, they mis-spelled my name in their system, although they managed to spell my name correctly when charging my credit card. An original fare of $800 for two turned into more than $2,000. When I told the supervisor at Tijiana it was their mistake, she told me and I quote, " this is your problem, there's the door and the Greyhound bus station is a $5 taxi ride away. We were refused entry on our return flight, forced to pay MORE money and told to come back in 6 days. There's the door, good day. I am contacting an attorney and initiating a lawsuit.
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There needs to be a class-action lawsuit against this company. It's unbelievable that a business, especially an airline responsible for the safety and well-being of international travelers, can actually operate like this. Broken website, minimal customer support, hidden fees everywhere, the list goes on! I straight up canceled my flight. I'd rather eat $250 than have to deal with this excuse for a company. NEVER USE VOLARIS.
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Volaris' website is no better then their customer service. Wouldn't let me post my comments about the crooked ways they do business!
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Booked tickets for one adult, 3 children and an infant round-trip to Morelia Mexico and paid over $3,100 including taxes for the infant. No mention that there would be an issue because the infant was turning two during the vacation. Prior to return, we were informed that we would need a ticket for the infant to return and that we would have to book new based on today's prices not the prices when the original reservations were made. The one way ticket was nearly $550 for the infant only and Volaris would not even credit for the taxes already paid. They said it was my responsibility (not theirs) to have caught this. I made many calls and they tell you there is nothing that they can do, they use excuses like they can't hear you well (they heard fine when I gave them my money), or I got disconnected. And when I asked for a manager, I waited for 35 minutes only to get another person in the call center. When I asked to speak to that persons supervisor, I was hung up on. I managed to keep my cool throughout the conversations, but am completely disgusted with the way this airline does business. They have the worst customer service I have ever encountered, and will NEVER use them again. I am better off flying with another airline.
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My grandmother was supposed to fly today, this morning, mind you I reserved the ticket on Sunday. I checked, and double checked to make sure the date was correct. I even called cause there system had my grandmother as male when I made sure I clicked on female. I called and spoke to I believe Julio. I confirmed and reconfirmed the flight status and flight date. He also stated that he was going to place the note that she was a female traveler. Today at 6:00 am my mom gets a call saying that they are not allowing my grandma to travel today because her flight is for Sunday. That is complete BS because if my grandmother specified that she didn't want to come no later than Friday. They sold her ticket and acted like they didn't do anything. I want to know if Mexico has a better business beuro for this company because it is complete * what they did!
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I've NEVER seen a good comment on volaris airlines. And I completely understand why. They steal your money without giving a * how much you paid or how important your trip was. We called volaris to make sure our flight was Sunday to arrive Monday morning in Mexico and they said yes your correct. We get there and say your flight was today morning. We are told that our flight is gone & we have to pay for another ticket WTF. We called volaris call center and demanded to hear the recordings of our talk with the attendant that assured us our flight was Sunday night. Overall, they don't care they'll try to sell u another ticket but idek why this is still in business & how it has many customers. I guess they don't see that they are being stole money and taking advantage of their confidence with volaris. It's just disgusting how they don't care and won't give u a refund if it's volaris staff fault!!
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Regularly this airlines website does not work. The phone numbers given dont exist. The email is undeliverable and bounces back. The chat line nothing happens. For an airline this is just ridiculous. I told them last time we tried to use them months ago about this and still no action taken.How do they get customers?
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Make sure that your baggage is on the same flight as you. My baggage was left behind, and once I finally got it back, their were items stolen from it. Sure, I understand that it is frustrating to deal with * and annoying people all the time, but no wonder why people get so mad. Do your job and don't steal!
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What can i do to cancel my flight? I purchased on May 22? is there anything i can do I cannot flight !
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I understand the lack of amenities of an el cheapo airline, but that is no excuse for giving customers with a complaint a deliberate run around and directing one to e-mail addresses that do not exist. My wife flew Volaris and suffered heavy damage to her luggage. Customer Service tried to claim it was from 'turbulence'. The turbulence required for that level of damage would have injured people in flight. She was directed to the website---no info there to make a claim. Their on-line chat room twice provided e-mail address that caused us to receive an 'undeliverable notification' from...you guessed it, Volaris.com. Return calls to Customer Service, including a 16 minute wait for a supervisor (who put me on hold for another 17 minutes before hanging up) produced no assistance.
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Worst Service plus FRAUD!!! Flew with Volaris twice. The first time I used a credit card with them....within 2 days of purchasing my ticket, I had over $2400 dollars in fraudulent charges in the Mexico City area. Bad luck I thought....well the 2nd time I used them, I charged my ticket on a new card which had never been used before and this ticket was the only purchase ever made with this card. Within 2 days of purchasing my ticket at the Volaris desk at LAX, I had raked up over $4000 in fraudulent charges (again, all made around the Mexico City area). To add insult to injury...You are putting your financial security at risk when dealing with these criminals.
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Silvia : I flew Volaris 901 17 April LAX/MEX and carried my allowed small luggage with me that perfectly fit on upper compartment and was on policy per Volaris/IATA regulations. On my return flight 926 MEX/LAX the cheek in personnel asked me to pay over 40.00 dollars IF I wanted to carry the same small luggage. I told her I had just few in from LAX with that particular luggage and was no problem, it more than fit the regulations and there was no Policy stating I should pay. She told me they were having an "audit" and the finance personnel will be waiting at the entrance of the plane, so I should pay her 40.00 or pay double at the entrance. I refused and of course there was nobody at the entrance "collecting: money. Now, the problem is that other 6 passengers DID pay to be allowed to carry their small luggage that perfectly fit the compartment and was within regulations. Some clients payed 80.00 USD, others between 40.00-50.00 USD. NO INVOICE, NO RECORD of payment besides this being, literally, a rip off. This could mean the employees pocketed the money. This is abusive to the clients and I am not the only one that decide to never again use Volaris in addition to alerting others of the abuses and rip offs. Should not be tolerated.
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Volaris.Com traveler beware! You need to read the fine print in the Volaris legal section first. For an international travel you need to arrive at the Volaris counter 180 minutes before departure. On April 27, 2016 I arrived 60 minutes before departure at Chicago Midway to fly to Morelia, Mexico, & no one was present. (see attached photo) I was not able to figure out how to print out my boarding pass from an email sent from Volaris. Therefore I had no means to get through TSA to the boarding gate, and had only a back pack as a carry on, so no baggage to check in, (I think). After reading numerous other Volaris customer complaints this might not be correct, as nearly any carry on is charged for. Bottom line is the flight left without me. Talking to Volaris employees on the phone they could care less (too bad, so sad), and I'm out the cost of this nontrip, time, and cost to park near Midway Airport for 6 days. Going to the Volaris website to make a complaint is a * of time, as this airline does not have any means to do so. Emailing two different email addresses that appear to be public relations contacts results in one email address that bounces, and the other email, volaris@gcya.mx will not reply. Bottom line flying with Volaris.Com........... read all the fine print and be prepared to pay extra for anything connected with the flying experience. I've flown internationally with other airlines to Europe, Asia, and Africa and never encountered the "180 minute prior to departure rule", or the unwillingness to communicate about an issue, or total lack of respect for the customer
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This is the worst airlines ever I don't recommend it at all volaris are sealers and don't care for anyone I went to t.js airport to travel to jalisco to see my family I was checking in and then went to the checking bag area where a guy was looking Thur my bags and then took out my tooth paste and said sorry you can't take this with you and throw it away in the trash brand new and all so I'm like ok then they throw my babies water away and i was like I need that for my babies formula so they kept fighting saying no liquid so I got mad and said ok and walked to my flight number and when I got there I gave them my tickets and told me o I'm sorry we already closed the doors and I'm like ok i was just 5 mins late and the lady wouldn't let me on and I told her what had happen shes said u have to go back so they can reschedule you to a different flight so I go back and then it turns out that I have to pay 450 USA dollars to catch another flight and I was like I don't have any money and I have no one I kno in t.j that could help me out and no the lady wouldn't help me and just laugh and say we're sorry but you got to leave we can't help you at all no money no help I'm like like that's how you treat your customers I was mad cuz I had two hungry babies with me with no money and no food cuz obviously the guy throw out my babies water away so i decided to called customer service at volaris and told them wat had happen that there crew held me back for 30 mins and i was 5 mins late to my flight and still wouldn't let me on board with two children they told me that I couldn't get a refund and that there are sorry they can't do anything about it I had no choose but to call my sister from L.a to come and pick me up all the way to t.j mexico I had to wait 5 hours sitting down at this stupid airport never again coming back here all the want is to steal our money cuz there the ones who made me lose my flight
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Worst phone service in the call center they are a bunch of dummys hope some one from corporate office sees this and sends me a email at randyp323@gmail.com its in ragard to a ticket that i bought online from lax to.morelia and when i saw the email it came out of tijuana to morelia
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I will like to tell you about the experience I had at your Lax terminal March 23, 2016. Let me start by saying I will never consider using your airline ever again. The poor let me rephrase it the ( horrible) customer service that was provided yesterday is something that I have never experience never in my life. When we got to the counter my mother was the one flying fr om lax bound to Guadalajara, was told. By ( Adriana from Lax) because according to her .She didn't have to give us her last name if she didn't want to. As I was saying she asked "Senora donde a estado" ? . My mom was surprise she was being asked the question. My mother responded here making line .By the way your lines for checking in luggage and tickets are ridiculous. Only two people checking and verifying tickets. Going back to Adriana from Lax. She told my mother what do you want to do. Because according to Adriana my mom missed her flight but her flight was not schedule to leave until 12:50 pm . She gave her the option of changing her ticket to 1:00 am plus $80.00 extra that my mother needed to pay because according to Adriana the doors to the plane were close but, the flight wasn't due to leave until 12:50p.m. When I got the chance I told Adriana just to give you an F.y.I you don't ask people Wh ere have you been with an attitude. You could of told her you know I'm sorry that you missed your flight, and explain to her why , and how come . At this time I asked to speak to someone higher than her , she replied with saying I don't have a manager but I have a supervisor. Adriana page her on the walkie talkie , she told her supervisor that we were requesting to speak to her . Because according to her we were mad the flight was missed . I responded it's not because she missed the flight it's because of your attitude. Her supervisor responded over the walkie talkie "I'll speak to them but I have to take my lunch first " what a joke I thought to myself . I asked to speak to someone in corporate , she refuse to give any phone number . Then she when she decided to give me a phone number to report her she gave me a travel agent number were they booked tickets . I asked her for her name and last name she responded with I don't have to give you my last name if I don't want to , "I'm the only Adriana that works for Volaris in Lax " . I proceeded by telling her by the way it's because of the people you have a paycheck, because if they didn't purchase tickets you wouldn't have a job. Then she responded in her condescending voice it's because of Volaris I have a job. I responded with telling her she was wrong. Not only she ruined my mother's vacation with her attitude, but the service overall was a bad experience .It was her first time traveling with Volaris , I could reassured you , never again we will purchase tickets with your airline . We weren't the only family that had a problem trying to board the same airplane bound to Guadalajara. I don't understand how an airline , that is making it in the United States, could have people working for them with such a horrible condescending attitude for them. I will suggest Adriana from Lax and her supervisor that wanted us to wait for her until she took her lunch , take classes in how to treat customers that put money into their paycheck and manager classes for her manager that never showed up , to even apologize for her employee attitude .
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Do not fly Volaris! They are horrible! The canceled my flight when I was at the airport, reason being maintance issues! BS! One of the flight attendants stated it was due to not enough sales! This is * ! Think twice before purchasing your tickets from this airline! Let's get them out of business!
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THE ABSOLUTE WORST AIRLINE EVER! THE MOST INCOMPETENT, USELESS EMPLOYEES EVER!!! FROM ALL FLIGHT ATTENDANTS TO AIRLINE CAPTAINS TO TICKETING AGENTS! YOU'VE BEEN WARNED!
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Horribly don't fly with them. If u want to change ur flight 5 minutes after u have purchase it they will double the price not worth it flying with them.
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Unable to make a flight change online, I got an error message. I contacted the call center and they quoted me an high priced fare in addition to the penalty fee. There is no number to call for online problem, the call center just wants to sell you a higher priced ticket. They even hanged the phone on me once I didn't agree to pay the higher fare. I think I am contacting the Better Business Bureau; the should not be able do business in the USA.
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volaris need to train the people working for them the no very professional and thei need to fix phone line you only hear half of the conversation web side is not working I spend 4hrs trade to change my fligh and transfer me to cosutumer services they no speek ingles or Spanish and never resolve my issued volaris you charge I lot of money for change the flights and you services is so poor
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I am so disappointed of service,but most importantly the personnel. My aunt and uncle had arrived 1:30 hours prior to departure in a one room airport with the capability of boarding the airplane. They were told that they had lost their ticket and would not be refunded. Not to mentioned that my uncle is mentally disabled and I had purposely bought tickets in volaris because of your direct flight. A person that is disabled obviously has special needs, therefore I paid for front row sitting and asked for wheelchair. Aside from missing the flight, they were treated badly. They disrespected my aunt and uncle and had the courage to mock them and ridicule them in front of everyone. You quote to offer great service and unite families from Durango to Chicago; but then again treat people in a way they will not want to travel again. A costumer has to be respected and not ridiculed by the employees. This behavior was unbelievable and unacceptable.
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This has been not one, but the WORST airline I have ever flown in! Their staff in Leon, Mexico is CLUELESS of their OWN rules and regulations. It's truly mind boggling of how misleading and zero knowledge they have. But wait get this, not only are they clueless, they are rude as well, especially an immigration staff member named ! Each staff member has different answers of what needs to be done when a non-Mexican citizen is trying to fly out. Luckily, I know Spanish and was able to communicate and defend myself from their absurd and impolite answers. My luggage didn't even have a tag in case it got lost and to top it all off the flight was 2 hours late & I missed my layover flight. Please Volaris train your staff! they ALL need to have proper knowledge of basic rules and regulations (at the very least).
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Volaris tries to get you with their offers of 50% off, they claim they have the lowest air fares but their customer service is horrible!!!! If you try to make a change they will double the price you paid,.,. Also the worst airline when it comes to seating and they dont provide you with not even a glass of water!!! Fly with INTEJET instead they allow 2 50 pound check in bags and 2 carry ons, thats a total of 4 bags per person, im glad they are starting to expand and now have a flight out of LAX, their prices are way better !!
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Policy favors the airline over clients. High re-booking fees... zero compassion for the customer. They have cutback to fewer employees and they use more and more contract employees that can operate only within the terms of the contract they have with Volaris which is how Volaris has chosen to interact with their passengers -- adversarial and at arms length.
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O is the rating, five of us had a round trip flight from ti Juana mx to Durango mx. With a layover return at Mexico City.on Jan 4 16. This lay over at Mexico was only planned for one hour it turned to be a three hour lay over with one woman at the votaris help desk not able to answer any questions. And had over 60 to 80 people to attend with a coworker sleeping in a chair behind her. At Mexico City, after waiting in line 30 min.to speak to the help desk she didn't know when our flight was due to depart. And told us to keep in eye on the screens they treat you like a cattle there was no manager to speak too .on arrival to ti Juana they sent my baggage to another mx. City. Which is still not recovered. They gave us a blue paper report for missing item. Never again will I fly with Volaris We fly five times per year to Mexico. don't let the price convince you. Fly with the others .at Volaris you will pay for bad service .and will not inform you of changes. You Will Lose Time.
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If you thought Spirit was bad, wait till you try Volaris. Absolutely nightmarish! Once you pay they are done with you, no changes, no refunds, no credits ... and as with most Mexican companies, customer service is not heard of
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