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Blue Air Discussion
My flight was cancelled and been offered to be refunded to the same payment method that was used when purchased the ticket. How to proceed with this option?
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I have to recover 200 Euro from them. I have to contact the buyer protection in Romania. In one word they are SCAMMERS. Avoid them ! I had some other issues with them in the past and hopefully I'll find other alternatives in the future. Their motto is: "At BlueAir we damage luggage(-s) and treat customers like garbage"
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Guest : I just paid for my ticket on the website, the payment went through and my bank accepted. But when I got the screen "Wait to be redirected" it got stuck. I haven't receive any confirmation mail, nothing. I don't know if the payment went through, if the flight was booked... did somebody had the same issu recently ? Yes, it happened to me today as well. I booked a flight and i got stuck in redirect screen and i didn't receive any email or info. So i wrote them an email and they replied back telling me that my request to book was registered via a number and it is going to be processed and i will be notified after that. My bank did not process the payment so far, but the money are on hold currently. I will wait until tomorrow to see what happens.
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DOM : Been trying to cash a refund for months now...any advice on how to get in touch with Blue Air? we have our bank on the case now as this is pretty much theft by them cancelling a service we paid for and not issuing the refund I have the same issue...been trying to get a reply from them regarding a refund request I made over a year ago and still nothing.
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I had a similar issue today but my bank was charged. I went back to check the status of my flight and it says payment pending? Is this a delay on your end? Guest : I just paid for my ticket on the website, the payment went through and my bank accepted. But when I got the screen "Wait to be redirected" it got stuck. I haven't receive any confirmation mail, nothing. I don't know if the payment went through, if the flight was booked... did somebody had the same issu recently ?
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I just paid for my ticket on the website, the payment went through and my bank accepted. But when I got the screen "Wait to be redirected" it got stuck. I haven't receive any confirmation mail, nothing. I don't know if the payment went through, if the flight was booked... did somebody had the same issu recently ?
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Been trying to cash a refund for months now...any advice on how to get in touch with Blue Air? we have our bank on the case now as this is pretty much theft by them cancelling a service we paid for and not issuing the refund
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Hello everyone For all of you that had fights cancelled by then if you do not wish to have the money refunded as voucher on their Blue Air account I strongly en you to make a claim with your ( charge back ) so you can receive the full amount. I bought with Blue Air twice tickets and twice it was cancelled without any good reason. I made charge back with my bank ( as what Blue Air does and is doing is a fraud, they allow you to buy tickets even if they do not operate on some airports) . The bank gave me the money back ,full amount in less then 12h since I made the claim . Stop contacting Blue Air as they do not answer at all for nothing, not even with a good excuse. Do charge back with your bank soon as possible!!!!!
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Hello everyone For all of you that had fights cancelled by then if you do not wish to have the money refunded as voucher on their Blue Air account I strongly encourage to make a claim with your ( charge back ) so you can receive the full amount. I bought with Blue Air twice tickets and twice it was cancelled without any good reason. I made charge back with my back ( as what Nlue Air did and is doing is a fraud, they allow you to buy tickets even if they do not operate on some airports) . The bank gave me the money back ,full amount I less then 12h since I made the clan. Stop contacting Blue Air as they do not answer at all for nothing, not even with a good excuse. Do charge back with your back soon as possible!!!!!
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Hello everyone For all of you that had fights cancelled by then if you do not wish to have the money refunded as voucher on their Blue Air account I strongly en you to make a claim with your ( charge back ) so you can receive the full amount. I bought with Blue Air twice tickets and twice it was cancelled without any good reason. I made charge back with my back ( as what Nlue Air did and is doing is a fraud, they allow you to buy tickets even if they do not operate on some airports) . The bank gave me the money back ,full amount I less then 12h since I made the clan. Stop contacting Blue Air as they do not answer at all for nothing, not even with a good excuse. Do charge back with your back soon as possible!!!!!
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Online check in for Blue Air is not working either mobile web or desktop browser. I have a 9-digit code from Expedia. When I try to type it in to Blue Air website, it gets cut off after 6 digits. (The form only accepts 6 digits) Therefore, it is impossible to proceed with online check in.
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Dear Sirs With regard to booking VFINPE from 04.05.2021 I have wrote to you at least 10 times, and called and call centre and informed you that my wallet is not working and I am unable to ask for refund on the wallet, therefore could you please issue my refund either by card, wallet or voucher? Thank you very much regards Nicoleta
Where is the epayment transaction number in Blue air? I had a cancellation and there is no where to find this
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Hi , I cannot find it either but I tried using the invoice number. Let's see if they reply. This is so frustrating! Antonio : Hi, did you managed to find a way on this? It seems that they add it, so no-one can manage to get a refund. I try to call them, but if you managed to find the way, please help. Thanks Guest : Epayment transaction number... I want to request the full amount of the reservation on my Blue Wallet but I don't know where to find the Epayment transaction number. Can you help me please?
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Hi, did you managed to find a way on this? It seems that they add it, so no-one can manage to get a refund. I try to call them, but if you managed to find the way, please help. Thanks Guest : Epayment transaction number... I want to request the full amount of the reservation on my Blue Wallet but I don't know where to find the Epayment transaction number. Can you help me please?
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Cluj Napoca!!! It is unacceptable the behavior of the 2 girls put at check-in who do not even have a name bage!️ Superior attitude like they paid my ticket and they take me free to the destination, slum behavior‼️ Avoid this company ‼️
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Hello. Did any of you guys have any idea of the rules applied to hookah tobacco quantities permitted in carry on baggage? I read on some forums that I can carry up to 250g on Tobacco. Thank you! Dana
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After I read all the messages here I understand that probably I will strugle to have my money back, they cancelled the flight and so far no answer to my email, I paid my tickets in January, the flight was cancelled in June , we are in September and I don't have any answer at my emails, I've tried to put my money in their pocket to use other time also imposible now, the messege is to call them, as they even answer, this is a joke.If you paid with credit card don't lose your time, make the claim, for me that I paied with the debit is a littlke more difficult but I won't let them my money, I will file complain right now.
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Epayment transaction number... I want to request the full amount of the reservation on my Blue Wallet but I don't know where to find the Epayment transaction number. Can you help me please?
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Guest : I booked a flight in January 2020, to fly August 2020. They cancelled the flight and did not tell me, then put my money in an electronic wallet. I applied for a refund on 23rd uly but still have not had. You cannot contact them by phone and they don't respond to their chat or e-mails. DO NOT BOOK WITH THEM, THEY ARE CLEARLY GOING OUT OF BUSINESS AND HOLDING ON TO YOUR MONEY. FRAUDSTERS So, it's what they do apparently. I thought it's something wrong with my booking but I see a lot of people going through the same situation. My flight was cancelled due to the state of emergency back in March last year. I was supposed to go by plane in June, purchased the tickets in January!!! Then when I asked for refund I got an "encouraging" message saying to just wait, it will take longer than usual.. OK, I waited for a year and a half now to get my money back.😠😠😠 What should I do now? Trying to reach blueairweb offices is impossible! I'm done with flying in the near future with them!
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Hi, we had the same problem and we could not get any replies to emails, live chat, get in touch with your bank explain the situation make sure you have all your paperwork, bank statements, etc and instruct the bank not to make a further payment to Blueair because they will probably try to take payment and as for a refund of any money already taken from your account, ask your bank if you paid by debit card to apply a chargeback, if you paid by credit card, get in touch with your credit card company explaining the situation and tell them you want your money back, good luck and don't give up due to lack of communication from Blueair
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Guest : Hi, like everyone else I had terrible problems with Blueair, mainly canceled flights, no refund, and being transferred to flights we didn't want, I tried everything and finally success, my bank clawed the money back using the chargeback tool if you paid by debit card if you used a credit card it should be even easier as long as the total is above £100, the refund was immediate but make sure you have all the paperwork [dates, bank statements etc] don't delay guys it's your money, ring your bank you have nothing to lose Marina : So I had this reservation booked and I looked to see if I could change the flights. Without any notice BlueAir changed the flights without me approving the change and now it’s requesting payment of over £400. Has this happened to anyone else? If so, what did you do? Thx!
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Lucian : Epayment transaction number.where can find,for refund?flight B7TL8G I have the same issue, did you find this information? Thanks
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Hi, like everyone else I had terrible problems with Blueair, mainly canceled flights, no refund, and being transferred to flights we didn't want, I tried everything and finally success, my bank clawed the money back using the chargeback tool if you paid by debit card if you used a credit card it should be even easier as long as the total is above £100, the refund was immediate but make sure you have all the paperwork [dates, bank statements etc] don't delay guys it's your money, ring your bank you have nothing to lose
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Did you sort it? Same thing happened to me! Can’t reach them!! Guest : Paid for a flight, and can’t find the reservation anymore. Also no confirmation email was sent, only payment confirmation. Tried to call but we can’t reach them. What should we do? FT8gL
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We pa Marina : So I had this reservation booked and I looked to see if I could change the flights. Without any notice BlueAir changed the flights without me approving the change and now it’s requesting payment of over £400. Has this happened to anyone else? If so, what did you do? Thx!
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So I had this reservation booked and I looked to see if I could change the flights. Without any notice BlueAir changed the flights without me approving the change and now it’s requesting payment of over £400. Has this happened to anyone else? If so, what did you do? Thx!
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Paid for a flight, and can’t find the reservation anymore. Also no confirmation email was sent, only payment confirmation. Tried to call but we can’t reach them. What should we do? FT8gL
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specific Romanian. Their website isn't working, can't reach them over the phone... what idiots
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Quite the most pathetic airline ever encountered. No doubt with covid this airline is going to go under. They totally confused my bookings, with connecting flights leaving before I even arrive. To try to reach them on their o-called helpline is impossible as phone calls just get dumped by a robot and emails don't get responded to. How IATA can allow this level of disgusting pretence is beyond comprehension. DONT EVER CONSIDER USING BLUE AIR DESPITE ANY PPARENT CHEAP FLIGHTS. NO FLIGHT AT ALL ONCE PAID FOR IS THE MOST EXPENSIVE.
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I tried to contact them regarding a flight they modified and made the entire travel unsuitable. I wrote an email nothing, I contacted them through the online chat facility nothing, I called them several times waited for an over an hour nobody picked up the phone. While staying on the line I was reminded by a machine that the average waiting time is just over 5 mins. I had to hang up after an hour. Appalling service! I advise everyone against it.
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Hi, I am trying to change my flight dates. I assumed after paying for the comfort option it would be simple but no, they want the equivalent of a completely new booking despite their drop-down box for comfort it says the date was flexible with no extra charge---any help or suggestions out there--and we are regular customers of Blue Air David O
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Gambeta : I also have disgusting memories from Larnaca to Bucharest with these crooks. Since then, I have protected all my friends from avoiding this idiotic company. What happened?
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I also have disgusting memories from Larnaca to Bucharest with these crooks. Since then, I have protected all my friends from avoiding this idiotic company.
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I booked a flight in January 2020, to fly August 2020. They cancelled the flight and did not tell me, then put my money in an electronic wallet. I applied for a refund on 23rd uly but still have not had. You cannot contact them by phone and they don't respond to their chat or e-mails. DO NOT BOOK WITH THEM, THEY ARE CLEARLY GOING OUT OF BUSINESS AND HOLDING ON TO YOUR MONEY. FRAUDSTERS
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Venelina : What the heck is that airline.I made a booking and paid and I didn’t get any booking confirmation,only the payment go trough .Unable to contact anyone. Hi! Did you get your money back? It happened to me the same
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Guest : I booked a flight with blue air and it said payment successful and then went back to insert booking details and said payment error. Checked my bank and the money went through. I have not recieved a booking email. It did not show me my booking reference nothing! I dont know what to do Guest : I booked a flight with blue air and it said payment successful and then went back to insert booking details and said payment error. Checked my bank and the money went through. I have not recieved a booking email. It did not show me my booking reference nothing! I dont know what to do Hi, did you get the confirmation in the end or anything?
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I booked a flight with blue air and it said payment successful and then went back to insert booking details and said payment error. Checked my bank and the money went through. I have not recieved a booking email. It did not show me my booking reference nothing! I dont know what to do
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the shittiest airline ever. Called twice for 50 min i waited just to be told by a robot that they are experiencing difficulties to try again later. what a bunch of * ! My flight got the airport changed 3 days before the actual flight and I cant check in at all. Sent mails tried to contact them in any form, no answer. never again Blue air, never again!
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I have tried several times to get in touch with them via phone...no results! Does anyone know an email address or a different phone number, please?
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Yes...same here... Guest : The online check-in is not working and it is impossible to reach Blue Air (waited for 50 minutes). Can someone please confirm from proper experience that check-in is done at the airport for free? Thank you.
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I have made a booking with Blue Air. Did not even manage to record the booking number. They didn't send me an email and I can't reach them to sort this out. I have tried to call, email, nothing. They leave me waiting 50min on the phone and then they say something is wrong with the network and they hang up. What is wrong with this company? Anyone had any chance reaching them? Such a * of time. I will never book with this company again. They are a bad joke.
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The same think !!!!!!!!😡😡😡😡😡😡😡I am trying to speak with someone from Blue air since Monday and no luck !!!! Every time I stay on the phone for 60min and when finally my call goes through the call is cancelled saying they have a network error!!!!!!!!!!! Guest : my stress levels are through the roof....nobody answering the phone....we are due to fly on 18th July & I had email saying that I had until 14 days before we were due to fly, to request vouchers....then one which went through to spam telling me I had till midnight 29th June 2020 to request voucher....so stressed
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Hi , I want to send my 14 year old son to Romania from London with my cousin (she’s 20 ) , does my cousin needs a paper from me that I agree with her to take my son in Romania
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The online check-in is not working and it is impossible to reach Blue Air (waited for 50 minutes). Can someone please confirm from proper experience that check-in is done at the airport for free? Thank you.
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I cannot seem to be able to check-in, always an error page. I hope it will work fine with check-in at the airport.
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What the heck is that airline.I made a booking and paid and I didn’t get any booking confirmation,only the payment go trough .Unable to contact anyone.
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Guest : WTF happened to BlueAir ? I can't seem to be able to check-in online or contact them via phone. How did you solve this situation? I cannot check-in either and I don't know what to do
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my stress levels are through the roof....nobody answering the phone....we are due to fly on 18th July & I had email saying that I had until 14 days before we were due to fly, to request vouchers....then one which went through to spam telling me I had till midnight 29th June 2020 to request voucher....so stressed
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Same story, no option to check in, no information whatsoever and nobody to call. Worst company ever!
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WTF happened to BlueAir ? I can't seem to be able to check-in online or contact them via phone.
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I just tried yesterday to manage my flight and Doesn’t work. I wrote to them on Twitter but they neither have time to read my message. I will stop using this company!
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Yes...win chrome desktop or iPhone chrome mobile... It won't pass the visa submit step..No errors whatsoever Guest : Anyone else find it impossible to use any feature of the blue air website? Absolutely useless. Constantly loading. Does nothing at all. Doesnt work on phone, different browsers or anything. What are they on???
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Yes...desktop or mobile... It won't pass the visa submit step..No errors whatsoever Guest : Anyone else find it impossible to use any feature of the blue air website? Absolutely useless. Constantly loading. Does nothing at all. Doesnt work on phone, different browsers or anything. What are they on???
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The link on the Blue Air website does not work, I just wanted to use 'Manage' booking from the top menu on the website to add a baggage to my flight. But they just show 'loading' on and on, it does not work ! Someone should fix this website. I could not reach them over the phone.
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Anyone else find it impossible to use any feature of the blue air website? Absolutely useless. Constantly loading. Does nothing at all. Doesnt work on phone, different browsers or anything. What are they on???
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Hello, Does anyone know where on the blue air website I can find my electronic tickets? I have only received the itinerary via email and therefore cannot ask my company to reimburse me (it's a business trip).
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They have now significantly increased the cost to add a bag at a later date and also reduced time when you can check-in online, which is now based on the ticket type ie Light, Classic or Premium. Shame on you Blue Air
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A big company as Blue Air and its still not possible check in online. Blue Air this is a shame.
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Is blue air going out of business, not paying out delayed flight compansation , cancelling flights sign of going out of business
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Blue air flight delayed last July to Rome from liverpool to Rome has any body had their compansation for delayed flight ,
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No check in definitely not working have tried phone, laptop using link on confirmation booking email and going direct to website just keep getting an error code!
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Cannot add baggage to my flight ...online check in is a joke..spent hours phoning blue air ...could not get through...very frustrated and annoyed....will never use them again.....lets see what happens when I checkin at airport...refuse to pay over the odds for baggage that I could not do on line.....help....
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Frank : Check this link www.blueairweb.com/de/de/online-check-in... but not with Firefox. Do Edge or other. No browser, whether on PC or mobile, works for performing online check-in! seems like their platform is down. If this is the same issue as on 24th of February it's indeed a joke of a company; if i will be taxed for checking in at airport (plus the extra time wasted) i will file a formal complaint with customer protection.
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Check this link www.blueairweb.com/de/de/online-check-in... but not with Firefox. Do Edge or other.
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Online checkin not working. I dont want to pay extra in the airport for luggage, but the online price when checking in.
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