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Blue Air Discussion

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20 May 2023 10:05:00 Deborah Groves

We had a return flight in September 2022 which was cancelled to return home to the UK on 07/09/2022. Rebooked and that flight was cancelled too. Due to commitments, work, house pet sitter we could stay any longer so had to pay over a thousand pound to come home with British Airways Business Class as that was the only seats they had. Flight number OB1332. I am still awaiting my refund. Is anyone taking responsibility for this?

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30 November 2022 05:11:00 Lee K

Hello, I had a flight cancelled in September this year which I paid for back in August of this year. They still haven't refunded me and I can't seem to get hold of anyone. Does anyone have any recommendations for this piece of * company or ever had any similar dealings and could advise me? Many thanks!

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14 November 2022 01:11:00 Guest

Cant access blue air website

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04 November 2022 02:11:00 Guest

The login button has disappeared on the site. Does it appear to you?

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31 October 2022 06:10:00 Guest

carmen : Guest : I can't log into my blue air account. Anyone know what this problem is due to? Because I need to request a refund of my wallet. Same here. Since 3 weeks ago, I cannot log in, it's saying "an error occurred" every time I try, so I cannot ask for refund. You could click on "Forgot password", and you will still get an email for reset. Then you could log in, but that's it. When you try to click on Contact, page Blue Air goes green NO SERVICE.

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29 October 2022 11:10:00 Guest

I'd like to request a cash refund of my BlueAir wallet, does anyone know how to do this? There's no email or phone number on the BlueAir website to contact them. Thanks.

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26 October 2022 06:10:00 Guest

Is the login account still frozen? I still cannot login or use my electronic wallet

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18 October 2022 04:10:00 Guest

Guest : Does anyone know how to get a refund from Blue Air when they cancel a flight, or is it now a lost cause? You're supposed to receive an email from them offering you two options , either get back your money to the credit card you paid with or keeping them in your blue air wallet and use them for another new flight...

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18 October 2022 04:10:00 Guest

I can't log in to my account as well...

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17 October 2022 02:10:00 carmen

Guest : I can't log into my blue air account. Anyone know what this problem is due to? Because I need to request a refund of my wallet. Same here. Since 3 weeks ago, I cannot log in, it's saying "an error occurred" every time I try, so I cannot ask for refund.

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15 October 2022 06:10:00 Guest

I can't log into my blue air account. Anyone know what this problem is due to? Because I need to request a refund of my wallet.

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15 October 2022 06:10:00 Guest

Guest : My Blue Air flight got canceled, and I can not loggin to request refund, contact them. Does anyone succed to get in contact with them? I am having the same issue at the moment and the fact that we can't contact them infuriates me. The only way Is Calling which first of all they don't pick up and it also costs 0,60 EURO/minute. Let me know if you find something new about the case. Thanks

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13 October 2022 01:10:00 Guest

My Blue Air flight got canceled, and I can not loggin to request refund, contact them. Does anyone succed to get in contact with them? Thanks

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10 October 2022 10:10:00 Guest

Blue air it's hi sky now they change name now in a new name hy sky but at this time with Moldavian employer

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25 September 2022 03:09:00 Lorraine

I booked a flight the day the airline's bank account was frozen. Around 2 hours after the booking was made, we heard the news on TV. However the money (600) was not taken from my account for another few days. Why did they take this money and how can I get it back. We also had major problems and additional costs which meant we didn't get back to Spain until 6 days later following a brutally long bus journey with a child

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10 September 2022 06:09:00 Guest

Does anyone know how to get a refund from Blue Air when they cancel a flight, or is it now a lost cause?

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31 August 2022 11:08:00 Guest

Paid via offline banking but it still tells me that the payment has not been done yet. This happened 2 days ago. Should i be worried or is it just that the bank is slow?

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24 August 2022 10:08:00 Guest

Guest : It is adding an extra "spoilage fee" of 46 euro at the end of my check-in. It is during the 24 hour window of free seat allocation. I don't understand why they're charging me this and I don't want to wait and get charged the airport check in fee.... How do you get around the "spoilage fee"?????? My girlfriend and I have the same issue... Did you have any luck?

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23 August 2022 03:08:00 Guest

does anyone has a blue benefits blue air account?

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18 August 2022 01:08:00 Guest

It is adding an extra "spoilage fee" of 46 euro at the end of my check-in. It is during the 24 hour window of free seat allocation. I don't understand why they're charging me this and I don't want to wait and get charged the airport check in fee.... How do you get around the "spoilage fee"??????

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11 August 2022 05:08:00 Guest

They cancelled my flight and didn't tell me. Expedia told me. They are still sending me offers to upgrade to a flight that has been cancelled! They haven;t offered and alternative flight and the only info I have had is via Expedia. I still don't know if they can offer a reschedule or alternative accommodation since my hotel is non-changeable. Aren't they supposed to offer a hotel of equal quality?

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27 July 2022 01:07:00 Guest

want to pay for axtra services and get a payment error

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17 July 2022 03:07:00 Guest

Guest : Hi. We purchased 4 tickets from BlueAir and our payment was processed (they transacted the money from my account) but I didn't receive any email or tickets. The moment my payment was processed, 'Payment Pending' popped up and it literally seems like I didn't pay at all. Can any of you guys help? 😕 Same to me on July 15th. Nothing on email but at that moment the reservation was available in my account so I was not worried. Now after 2 days still got no email and the reservation disappeared from my account also. Payment was processed and I can see the amount is on hold. Previously, right after payment got a confirmation email with reservation code.

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13 July 2022 09:07:00 Guest

Hi. We purchased 4 tickets from BlueAir and our payment was processed (they transacted the money from my account) but I didn't receive any email or tickets. The moment my payment was processed, 'Payment Pending' popped up and it literally seems like I didn't pay at all. Can any of you guys help? 😕

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05 July 2022 09:07:00 Guest

Guest : My flight was cancelled and been offered to be refunded to the same payment method that was used when purchased the ticket. From March , now is July I did not have any answer from them . What do I do next ?

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13 June 2022 08:06:00 Guest

My flight was cancelled and been offered to be refunded to the same payment method that was used when purchased the ticket. How to proceed with this option?

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05 June 2022 04:06:00 Guest

I have to recover 200 Euro from them. I have to contact the buyer protection in Romania. In one word they are SCAMMERS. Avoid them ! I had some other issues with them in the past and hopefully I'll find other alternatives in the future. Their motto is: "At BlueAir we damage luggage(-s) and treat customers like garbage"

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17 May 2022 07:05:00 Carla

Guest : I just paid for my ticket on the website, the payment went through and my bank accepted. But when I got the screen "Wait to be redirected" it got stuck. I haven't receive any confirmation mail, nothing. I don't know if the payment went through, if the flight was booked... did somebody had the same issu recently ? Yes, it happened to me today as well. I booked a flight and i got stuck in redirect screen and i didn't receive any email or info. So i wrote them an email and they replied back telling me that my request to book was registered via a number and it is going to be processed and i will be notified after that. My bank did not process the payment so far, but the money are on hold currently. I will wait until tomorrow to see what happens.

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07 April 2022 09:04:00 Guest

DOM : Been trying to cash a refund for months now...any advice on how to get in touch with Blue Air? we have our bank on the case now as this is pretty much theft by them cancelling a service we paid for and not issuing the refund I have the same issue...been trying to get a reply from them regarding a refund request I made over a year ago and still nothing.

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06 April 2022 06:04:00 Guest

I had a similar issue today but my bank was charged. I went back to check the status of my flight and it says payment pending? Is this a delay on your end? Guest : I just paid for my ticket on the website, the payment went through and my bank accepted. But when I got the screen "Wait to be redirected" it got stuck. I haven't receive any confirmation mail, nothing. I don't know if the payment went through, if the flight was booked... did somebody had the same issu recently ?

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28 March 2022 10:03:00 Guest

I just paid for my ticket on the website, the payment went through and my bank accepted. But when I got the screen "Wait to be redirected" it got stuck. I haven't receive any confirmation mail, nothing. I don't know if the payment went through, if the flight was booked... did somebody had the same issu recently ?

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28 March 2022 05:03:00 DOM

Been trying to cash a refund for months now...any advice on how to get in touch with Blue Air? we have our bank on the case now as this is pretty much theft by them cancelling a service we paid for and not issuing the refund

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14 February 2022 08:02:00 Guest

Just don't use this airline! They are scammers.

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16 December 2021 02:12:00 Guest

Hello everyone For all of you that had fights cancelled by then if you do not wish to have the money refunded as voucher on their Blue Air account I strongly en you to make a claim with your ( charge back ) so you can receive the full amount. I bought with Blue Air twice tickets and twice it was cancelled without any good reason. I made charge back with my bank ( as what Blue Air does and is doing is a fraud, they allow you to buy tickets even if they do not operate on some airports) . The bank gave me the money back ,full amount in less then 12h since I made the claim . Stop contacting Blue Air as they do not answer at all for nothing, not even with a good excuse. Do charge back with your bank soon as possible!!!!!

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16 December 2021 02:12:00 Guest

Hello everyone For all of you that had fights cancelled by then if you do not wish to have the money refunded as voucher on their Blue Air account I strongly encourage to make a claim with your ( charge back ) so you can receive the full amount. I bought with Blue Air twice tickets and twice it was cancelled without any good reason. I made charge back with my back ( as what Nlue Air did and is doing is a fraud, they allow you to buy tickets even if they do not operate on some airports) . The bank gave me the money back ,full amount I less then 12h since I made the clan. Stop contacting Blue Air as they do not answer at all for nothing, not even with a good excuse. Do charge back with your back soon as possible!!!!!

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16 December 2021 02:12:00 Guest

Hello everyone For all of you that had fights cancelled by then if you do not wish to have the money refunded as voucher on their Blue Air account I strongly en you to make a claim with your ( charge back ) so you can receive the full amount. I bought with Blue Air twice tickets and twice it was cancelled without any good reason. I made charge back with my back ( as what Nlue Air did and is doing is a fraud, they allow you to buy tickets even if they do not operate on some airports) . The bank gave me the money back ,full amount I less then 12h since I made the clan. Stop contacting Blue Air as they do not answer at all for nothing, not even with a good excuse. Do charge back with your back soon as possible!!!!!

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13 November 2021 08:11:00 Guest

Online check in for Blue Air is not working either mobile web or desktop browser. I have a 9-digit code from Expedia. When I try to type it in to Blue Air website, it gets cut off after 6 digits. (The form only accepts 6 digits) Therefore, it is impossible to proceed with online check in.

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19 October 2021 03:10:00 Guest

I just put five noughts into the box and the message went through.

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05 October 2021 09:10:00 Nicoleta Alexiu

Dear Sirs With regard to booking VFINPE from 04.05.2021 I have wrote to you at least 10 times, and called and call centre and informed you that my wallet is not working and I am unable to ask for refund on the wallet, therefore could you please issue my refund either by card, wallet or voucher? Thank you very much regards Nicoleta

Blue Air  Blue Air 
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04 October 2021 01:10:00 Guest

I can't find it either .... did someone succeed in getting a refund ?

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29 September 2021 10:09:00 Guest

Where is the epayment transaction number in Blue air? I had a cancellation and there is no where to find this

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29 September 2021 01:09:00 Guest

Hi , I cannot find it either but I tried using the invoice number. Let's see if they reply. This is so frustrating! Antonio : Hi, did you managed to find a way on this? It seems that they add it, so no-one can manage to get a refund. I try to call them, but if you managed to find the way, please help. Thanks Guest : Epayment transaction number... I want to request the full amount of the reservation on my Blue Wallet but I don't know where to find the Epayment transaction number. Can you help me please?

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28 September 2021 01:09:00 Antonio

Hi, did you managed to find a way on this? It seems that they add it, so no-one can manage to get a refund. I try to call them, but if you managed to find the way, please help. Thanks Guest : Epayment transaction number... I want to request the full amount of the reservation on my Blue Wallet but I don't know where to find the Epayment transaction number. Can you help me please?

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20 September 2021 12:09:00 Guest

Cluj Napoca!!! It is unacceptable the behavior of the 2 girls put at check-in who do not even have a name bage!️ Superior attitude like they paid my ticket and they take me free to the destination, slum behavior‼️ Avoid this company ‼️

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03 September 2021 01:09:00 Guest

Hello. Did any of you guys have any idea of the rules applied to hookah tobacco quantities permitted in carry on baggage? I read on some forums that I can carry up to 250g on Tobacco. Thank you! Dana

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27 August 2021 04:08:00 Guest

After I read all the messages here I understand that probably I will strugle to have my money back, they cancelled the flight and so far no answer to my email, I paid my tickets in January, the flight was cancelled in June , we are in September and I don't have any answer at my emails, I've tried to put my money in their pocket to use other time also imposible now, the messege is to call them, as they even answer, this is a joke.If you paid with credit card don't lose your time, make the claim, for me that I paied with the debit is a littlke more difficult but I won't let them my money, I will file complain right now.

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26 August 2021 10:08:00 Guest

Epayment transaction number... I want to request the full amount of the reservation on my Blue Wallet but I don't know where to find the Epayment transaction number. Can you help me please?

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24 August 2021 11:08:00 sidorela

i need e payment transation number to ask for refund

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13 August 2021 07:08:00 Guest

Guest : I booked a flight in January 2020, to fly August 2020. They cancelled the flight and did not tell me, then put my money in an electronic wallet. I applied for a refund on 23rd uly but still have not had. You cannot contact them by phone and they don't respond to their chat or e-mails. DO NOT BOOK WITH THEM, THEY ARE CLEARLY GOING OUT OF BUSINESS AND HOLDING ON TO YOUR MONEY. FRAUDSTERS So, it's what they do apparently. I thought it's something wrong with my booking but I see a lot of people going through the same situation. My flight was cancelled due to the state of emergency back in March last year. I was supposed to go by plane in June, purchased the tickets in January!!! Then when I asked for refund I got an "encouraging" message saying to just wait, it will take longer than usual.. OK, I waited for a year and a half now to get my money back.😠😠😠 What should I do now? Trying to reach blueairweb offices is impossible! I'm done with flying in the near future with them!

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07 August 2021 01:08:00 Guest

Hi, we had the same problem and we could not get any replies to emails, live chat, get in touch with your bank explain the situation make sure you have all your paperwork, bank statements, etc and instruct the bank not to make a further payment to Blueair because they will probably try to take payment and as for a refund of any money already taken from your account, ask your bank if you paid by debit card to apply a chargeback, if you paid by credit card, get in touch with your credit card company explaining the situation and tell them you want your money back, good luck and don't give up due to lack of communication from Blueair

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07 August 2021 01:08:00 Guest

Guest : Hi, like everyone else I had terrible problems with Blueair, mainly canceled flights, no refund, and being transferred to flights we didn't want, I tried everything and finally success, my bank clawed the money back using the chargeback tool if you paid by debit card if you used a credit card it should be even easier as long as the total is above £100, the refund was immediate but make sure you have all the paperwork [dates, bank statements etc] don't delay guys it's your money, ring your bank you have nothing to lose Marina : So I had this reservation booked and I looked to see if I could change the flights. Without any notice BlueAir changed the flights without me approving the change and now its requesting payment of over £400. Has this happened to anyone else? If so, what did you do? Thx!

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01 August 2021 01:08:00 Guest

Lucian : Epayment transaction number.where can find,for refund?flight B7TL8G I have the same issue, did you find this information? Thanks

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30 July 2021 05:07:00 Guest

Hi, like everyone else I had terrible problems with Blueair, mainly canceled flights, no refund, and being transferred to flights we didn't want, I tried everything and finally success, my bank clawed the money back using the chargeback tool if you paid by debit card if you used a credit card it should be even easier as long as the total is above £100, the refund was immediate but make sure you have all the paperwork [dates, bank statements etc] don't delay guys it's your money, ring your bank you have nothing to lose

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24 July 2021 02:07:00 Guest

Did you sort it? Same thing happened to me! Cant reach them!! Guest : Paid for a flight, and cant find the reservation anymore. Also no confirmation email was sent, only payment confirmation. Tried to call but we cant reach them. What should we do? FT8gL

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20 July 2021 11:07:00 Sorina

We pa Marina : So I had this reservation booked and I looked to see if I could change the flights. Without any notice BlueAir changed the flights without me approving the change and now its requesting payment of over £400. Has this happened to anyone else? If so, what did you do? Thx!

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20 July 2021 07:07:00 Lucian

Epayment transaction number.where can find,for refund?flight B7TL8G

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