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HOME ⇒ Airline and Airport Discussion Forum ⇒ Frontier Airlines


Frontier Airlines Discussion

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04 July 2024 08:07:00 Guest

illashiza

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11 May 2024 07:05:00 Guest

Has anyone not received there luggage upon arrival and what and how did you retrieve your belongings?

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06 April 2024 05:04:00 James McKee

Guest : almost all seats are an additional cost carry on charge at the gate is $100 Checking in online only to find that they charge almost $50 for a f-ing CARRY ON bag! When I booked back in March I reserved seats that were side by side. At online check-in we were 10 rows apart! I had to pay additional fees to get side by side seats, then they wouldn'teven recline! We will NEVER fly this * airline again.

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06 April 2024 04:04:00 James McKee

I originally chose Frontier for our return flight from Las Vegas, as it was $70 less than American, which we took going out. I set up addjacent seating for my wife and I at time of booking. Imagine my surprise when checking in; seats were 10 rows apart, and carrying a bag on cost us each almost $50! By the time we were done checking in, I had spent an additional $207! Bad enough, but once we got on the plane, the seats wouldn't recline, and a soda was nearly $5! NEVER AGAIN - we will be choosing ANY other airline for our future needs. Your "Ala carte" approach is deeply flawed, and will certainly turn others off in the future.

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04 April 2024 09:04:00 Vivek

Frontier pathetic experience. Very irresponsible staff. Genuinely this was last travel from this flight.Flight got delayed from 4.04 pm to 9.07 pm more than 5 hours. No meal vouchers provided even after many request. It was verbally confirmed but no action after that. Supervisor on hate 12 was very rude. It was mentioned there might glitch in system and we are not responsible. It was complete mental harassment with my 2 kid 5 and 11. No flight staff was supportive. I booked option flight 4919. This flight also got canceled. Even after many request from everyone it was confirmed for hotel voucher. Only 1 staff was handling issuing new flight option. We need to wait for hotel vouchers till 4hours after many request. Complete mishandling . This situation can atleasrt be handling by putting more staff because of this uncontrolled canceled but no action was taken from flight staff. It was complete mental harassment for us to reach home . No other flight are available.

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06 March 2024 08:03:00 Chuck Scanlon

I need to cancel flights booked with mileage and will not let me online. Says "utterly Sorry, try again later" What can I do

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31 January 2024 10:01:00 Donna

Has anyone flown with a cat on frontier? Wondering how strict they are to on size of carrier? Our carrier is 11 inches high not 8. And not sure hed fit in a smaller carrier. Anyone have experience with this?

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27 January 2024 04:01:00 Who lost his money

The flight has a capacity of 160 people and Frointier airline sell out 190 seats, when I reached the counter they said I missed my flight and I lost my money too. In this way taking the money away from someone who has to work hard to get a little money, that's not fear

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25 January 2024 12:01:00 Guest

I lost a 120$ charge back against frontier. Winnie banned

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15 October 2023 12:10:00 Denise Burtzlaff

Did Frontier stop flying to Cabo from Denver ? There are no flights

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19 September 2023 08:09:00 Guest

I've been waiting since September 1st, for a response from Frontier Airlines about our change in flight times that is roughly 10 hour's difference and 6 weeks in advance this change was made!! We booked through CheapFareGuru.com and they keep telling me they are waiting for a response. We may never fly Frontier again if we can't get a full refund with no penalty! Has anyone else had this problem?

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15 May 2023 04:05:00 Gabriel

The seats are more uncomfortable than sitting on a bleacher seat. My flights were delayed both to and from my destination and we're extremely dirty. I got nicked and dimes for everything to the point my flight cost as much as United. I am extremely disappointed and would not recommend to anyone.

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08 April 2023 08:04:00 Guest

How do you use Frontier Travel Credit? I received an email that the flights in my booking had a schedule change. The changes is 2 hours and 20 minutes. I was told by a representative that because the schedule change is less than 3 hours. My only two options are to accept the change or receive a Frontier Travel Credit. There are 8 passengers in my booking. When I asked about who can use the Frontier Travel Credit, the representative said that only the first person in the reservation. Is that correct?

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23 March 2023 02:03:00 Connie

I am Trying to book a flight from Islip to Myrtle Beach the price says $39 baggage $47. Then they give a total of $190. I want to know why this price. I cant get an answer Guest : Guest : Guest : I recently flew Frontier out of ORD to Cancun on Dec 3. Toward the end of the flight we were all given their unsolicited pitch for a Frontier CC. I thought it sounded like a decent offer so I filled out the form and gave it to a flight attendant. So far so good. Now after 2 weeks and not hearing a thing rebarding the status of my app I reach out to Frontier customer service for an answer. We all know that these CC applications have all of your confidential personal financial information needed for the review of your application which in the wrong hands could lead to serious fraud. I am very concerned about Frontier's policy and processes to insure the confidential information customers provide on these CC applications. I'm not accusing anyone of anything at this time however the automated reply from Frontier customer service stating that due the high volume of issues they would not be able to get back to me for up to 7 days concerns me on many levels. Consumer fraud is rampant and Frontier seems ambivalent about protecting their customers privacy. Anyone else experience the same situation? Still no reply from Frontier. I have to assume they dont give a darn about customers and protecting their confidential information. Never fly this airline! Still nothing from Frontier. Repeated emails to their nonexistent customer service dept are not receiving replysthey are a nightmare

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26 February 2023 07:02:00 Don Greenhaw

Will a 'standard' size backpack (18"×14"×6") fly as a personal item? It would be used for our tablets , chargers, and medications. I have placed it under the seat in front of me for easy in-flight access.

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04 January 2023 08:01:00 Guest

Hi, I fly out of Hollywood Burbank airport and it appears the last available Frontier flight that you can book is 2/15/2023. After that date there are no available flights for purchase to any destination. It has been like this for a couple weeks. Are they planning on stopping service at this airport just like LAX ?

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28 December 2022 06:12:00 Guest

Guest : Guest : I recently flew Frontier out of ORD to Cancun on Dec 3. Toward the end of the flight we were all given their unsolicited pitch for a Frontier CC. I thought it sounded like a decent offer so I filled out the form and gave it to a flight attendant. So far so good. Now after 2 weeks and not hearing a thing rebarding the status of my app I reach out to Frontier customer service for an answer. We all know that these CC applications have all of your confidential personal financial information needed for the review of your application which in the wrong hands could lead to serious fraud. I am very concerned about Frontier's policy and processes to insure the confidential information customers provide on these CC applications. I'm not accusing anyone of anything at this time however the automated reply from Frontier customer service stating that due the high volume of issues they would not be able to get back to me for up to 7 days concerns me on many levels. Consumer fraud is rampant and Frontier seems ambivalent about protecting their customers privacy. Anyone else experience the same situation? Still no reply from Frontier. I have to assume they dont give a darn about customers and protecting their confidential information. Never fly this airline! Still nothing from Frontier. Repeated emails to their nonexistent customer service dept are not receiving replys

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22 December 2022 10:12:00 Guest

Guest : I recently flew Frontier out of ORD to Cancun on Dec 3. Toward the end of the flight we were all given their unsolicited pitch for a Frontier CC. I thought it sounded like a decent offer so I filled out the form and gave it to a flight attendant. So far so good. Now after 2 weeks and not hearing a thing rebarding the status of my app I reach out to Frontier customer service for an answer. We all know that these CC applications have all of your confidential personal financial information needed for the review of your application which in the wrong hands could lead to serious fraud. I am very concerned about Frontier's policy and processes to insure the confidential information customers provide on these CC applications. I'm not accusing anyone of anything at this time however the automated reply from Frontier customer service stating that due the high volume of issues they would not be able to get back to me for up to 7 days concerns me on many levels. Consumer fraud is rampant and Frontier seems ambivalent about protecting their customers privacy. Anyone else experience the same situation? Still no reply from Frontier. I have to assume they dont give a darn about customers and protecting their confidential information. Never fly this airline!

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15 December 2022 08:12:00 Guest

I recently flew Frontier out of ORD to Cancun on Dec 3. Toward the end of the flight we were all given their unsolicited pitch for a Frontier CC. I thought it sounded like a decent offer so I filled out the form and gave it to a flight attendant. So far so good. Now after 2 weeks and not hearing a thing rebarding the status of my app I reach out to Frontier customer service for an answer. We all know that these CC applications have all of your confidential personal financial information needed for the review of your application which in the wrong hands could lead to serious fraud. I am very concerned about Frontier's policy and processes to insure the confidential information customers provide on these CC applications. I'm not accusing anyone of anything at this time however the automated reply from Frontier customer service stating that due the high volume of issues they would not be able to get back to me for up to 7 days concerns me on many levels. Consumer fraud is rampant and Frontier seems ambivalent about protecting their customers privacy. Anyone else experience the same situation?

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19 November 2022 04:11:00 Rameshkumar Madhu

I lost my bag in frontier airlines , how to get bag or claim ?

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20 January 2022 01:01:00 Guest

Everyone might want to check out Frontier's new "Green" weight restrictions on checked baggage that go into effect in a few months. The are lowering the maximum checked bag weight that you pay so much extra for to 40 lbs from 50 lbs. They claim they are doing this to benefit the environment, when in fact they are only doing it to benefit the environment of their bank account at the expense of you and me. If they were doing it for the environment they would reduce their check bag fee by 20% to make up for the 20% reduction in weight. What a bunch of BS by them.

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06 January 2022 11:01:00 Guest

Dont be fooled with their base airline prices. Especially with their baggage fees. I purchased my check on bags at time of ticket purchase. They are charging $54.00 per bag each way. Other airlines including Allegiant only charge $35-$40 each way. Next time I think twice before booking Freighting Airlines

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17 December 2021 06:12:00 Doc Mason

Recent 100% off offer is * ! I tried every dLSHIT! I tried EVERY destination from Feb. 1 through Feb. 15. NOTHING!!!

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26 August 2020 06:08:00 Mark Stromberg.

I live in Iowa. During covid I couldn't fly. Now I'm out 311 dollars. I just wanted my flight back but they refused to work with me. United gave me back my flight. 90 days they told me. Covid in Iowa is worse than when they gave me 90 days. Terrible airline. Worst experience ever

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12 June 2020 06:06:00 Patrick K

I had reservation back on March 10th and COVID restrictions went to place and the events I was going to attend in Las Vegas was canceled as well as my hotel reservation at the Rio out of my control. I had to cancel my reservation with Frontier Airlines who would only extend a 90 day credit for me and two others, which I complained to them that this Pandemic probably will still be in place. He said that is all they could do per their policy, but if the problem is still in place they would extend the credit just call back. I called a month prior to the expiration of my credit to see if they would extend it and I was told it was too early, but he did not see any problems of extending. The Customer Service person said I had to call closer to the day of expiration. I have spent 8 days trying to call to just get a voice message that they are having an over whelming amount of calls and to call back later as it disconnected. I tried their webform and got a response several days later saying I did not qualify for an extension and the over $700 credit would be forfeited to Frontier Airlines, Especially since I keep looking online and they have very limited amount of flights which do not fit my schedule. This seems ludricous because the other airlines have extended their credit for at least 6 months according to others who attending the same event I was going too and they have a lot more flight options.

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05 June 2020 07:06:00 Terri

My daughter bought two tickets on June 2nd in the evening and cancelled June 3rd in the morning . When we went to make change the dates to use the credit it said she only had 55 because she canceled it on the 4th and it had been over 24 hours and they sent her an email saying it was canceled on the 4th at 6 a.m. and she wasn't even up at 6 a.m. on the 4th so I don't know if there's something wrong with their computer or what but I think that's ripping people off and it's not very nice and we tried to call and we had to talk to three different people and they said they asked if computer people and their computer seem to be fine but sometimes there's glitches in computers and I just think that they didn't treat her very good

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08 January 2020 02:01:00 Guest

Im flying from San Diego to Wichita, KS. I have a 16 hr layover in Denver, CO. Im checking a bag. Do I retrieve the bag I Denver and return it when the 16 hour layover is over?

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26 December 2019 02:12:00 Annabell

What is Frontier Airlines Change Flight Policy? It is always impossible to say about the situations that coming before or after booking a flight because plans can be changed anytime. In such conditions, you can change your booked flight as per your specific date and schedule. If you have booked your flight ticket with Frontier airlines, then you can simply change your flight as per the rules and restrictions prescribed by the Frontier airlines and it is important to know about the flight change policy of Frontier airlines. www.instohelp.com/airlines/frontier-airl...

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27 December 2017 07:12:00 Guest

Does anybody have experience not paying the carry-on fee with Frontier while still bringing a carry-on? Like, when they scan my boarding pass to let me on, does anything pop up that's like, "Paid Carry-on" or otherwise? Because I'm definitely trying to save $40 tomorrow.

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15 July 2017 08:07:00 Guest

They changed my non-stop flight to a one-stop, 10-hour layover flight. Good luck trying to get them on the phone.

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13 July 2017 05:07:00 Guest

They charge $40 for a carry on. I fly frequently and, if any other airline does this, I have never seen it. You can bet they won't be getting any more money from me.

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12 June 2017 09:06:00 Genwright Henry

i flew with Frontier on 6-6-17. and my luggage got lost. i went to Orlando and my luggage went to mexico, my blood pill and cloths and other importan things was in it, they said i should get it 4.0 clock saturday. an to day is 6-12-17 and i do not have it yet. my address is Henry Genwright- 1100 s. overhill CT Wilmington, DE.19810 my telophone number 302-475-8358.

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23 December 2016 01:12:00 EJ

This is so very sad. But, sometimes if a business can not make it, they need to hang it up. And Frontier needs to hang it up. Allegedly, Frontier outsources services and if you outsource it is difficult to pick up the phone and call for back up in a snow storm (8 inches in Denver that day). I never made it to the airport. I confirmed my flight the night before, had a boarding pass and then the email arrived that evening, writing: sorry, regret to inform your Frontier flight is cancelled. Go rebook online or call this number. I called that number and sat on hold for 2 hours. BUT, I was booking a flight to my destination on the computer as I sat waiting. Somehow, the past few days had a hopelessness feel to it all. I applied for a refund from Frontier. Then I got an email from Frontier giving a voucher for the flight if it was used in 90 days. Hm...this was - and I say WAS - a two week vacation planned for nearly two months ago. I will hang in there for the refund hoping Frontier isn't on the bankruptcy horizon. So sad. I remember when this airline started up in Denver - it was much fun, the flight people sang as they worked. It was high spirited and made Denver proud. Now it is an embarrassment.

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16 December 2016 09:12:00 Nina E. Freeman

I am trying to send a refund request inn with the form on line as instruction on the telephone. The form will not let me put in the flt date in 2017 only goes yo 2016 Then I spoke with "OLIVE" and she gave me a fax number of 801-384-2863 to print off the online information sheet and attach other documents and fax to this humber I have tried 3 times and the number rings but the fax is not accepted. 321nef@gmail.com or 770-831-7960 can anyone help? Nina

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27 November 2016 06:11:00 Curt W.

I am planning an early February trip from MCO to DEN. I'm trying to avoid the dreaded red eye that returns us to Fla. around 5:30am on Monday. Kayak and other sites list a Frontier 686 that leaves DEN at 4:25pm and arrives in MCO at 9:53pm. I have tried to buy that flight several times but it is always 'sold out.' I'm very skeptical that this Monday afternoon flight, more than two months away, is completely sold out. As a test, I also looked other dates in December and January and it is also 'sold out' (quotation marks intentional). Could this be true or will Frontier eventually release the seats for purchase?

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16 November 2016 02:11:00 Guest

To many additional costs, their pricing is so vague I won't fly with them.

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13 October 2016 04:10:00 Guest

Valerie Ritterbusch : I have been flying for business since the early '80's and have seen the rise and fall (numerous times) of Frontier Airlines. I understand their "low fare" business model of cramming as many seats into a plane and filling them all. A recent business trip has caused me to decide NEVER AGAIN, and here's why: I purchased a great fare + "The Works" package on a recent trip from Denver to Florida (a 4 hour flight) simply to gain some legroom and a reclining seat because I have lower back issues. After boarding, I discovered that Frontier's decision to weld the seats into a permanent upright and locked position also includes their "elite" forward cabin seats you pay a premium for. So, that's it for me, Barry Biffle! You've crossed over a non-negotiable line with that bone-head decision. I don't think it's asking too much to expect a premium seat to recline. I'll be stopping by the Frontier Corporate Offices on Tower Road to surrender my Early Returns card on my way to DIA to catch my next Southwest flight, who HAVE figured out how to have it both ways, and not tick off the business travelers who have to do this every week. If you're a business traveler and take offense to Frontier charging premium pricing for a bolt-upright seat, do what I'm doing and write Mr. Biffle to let him know that you're done as well, thanks to this incredibly stupid policy choice. Barry-if you wise up and change this policy, please let me know, for I love saving money when I travel, but not at the expense of my lower back. Valerie Ritterbusch President/Meteorologist WeatherCall Services, LLC Parker, CO I'm with Valerie. I travel 50%+ for a living and used to go out of my way (literally) to book Frontier because I loved it so much. Summit member with comfy seats, tv and all smiles for 15 years. Now I'm just trying to use my 500k+ miles before they go away, and getting charged $9/crappy seat and $30/bag to do so. GRRR. Brent Becker Centennial, CO

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06 October 2016 08:10:00 Janice McEvers drew_1989@yahoo.com

I was to fly to Orlando today but due to weather it was cancelled. My niece received a full refund to her credit card, I on the other hand only received credit for 90 days,I'm not very pleased with this. I hardly ever fly.

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01 October 2016 07:10:00 Guest

Great weather outside An hour later can't get bags coming from Dallas to Denver. And no one can give you a response. Vice president of our operations should be terminated or get his act together and get Into the field and fix the problem

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23 September 2016 10:09:00 Guest

Should be zero. Horrible service trying to recoup a missing bag.

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31 July 2016 10:07:00 Guest

Have flown four times with Frontier. Every time a problem. Today I flew from Cleveland to Denver and the plane sat on the tarmac for one hour upon arrival because there were no baggage personnel to unload other flights ahead of us. Finally we get in. Next flight does not leave for Austin until almost 4 hours later. Ok...that's the schedule. We arrive in Austin and no bag comes out on the carousel. So my bag was in Denver at 4:30 and it never makes it on the plane when we depart at almost 9pm? NO ONE is even at the carousel in Denver from Frontier and the baggage office is closed. YET....there is a sign which I took a picture of that states basically "there will be a Frontier baggage representative at the baggage carousel until all flights and bags have been unloaded." There was NO ONE ever there. Five of us never go our bags. AND-there is no one to contact about this as there is no one to talk to live past 4:30pm as the message states on their baggage contact #. All my meds are in the bag, no clothes with me. The worst.

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23 July 2016 08:07:00 Guest

July 22 Flight from KDSM to KSLC, story consistent with thread. Horrible experience, late departure, late arrival in excess of 1.5 hrs. Connection was delayed 2 hours and arrived SLC 0100a was scheduled to arrive 1100p. Didn't bother the aircrew or ticket agents with complaints knowing its not their fault. This problem directly lies with * poor management and zero leadership. I can live with the no frills discount prices.......hard to swallow the dog * service. Im sure their flight crews get treated worse than the customers.

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19 July 2016 08:07:00 M Davis

Had a flight from San Diego to Orlando on Saturday 7/16 arriving 7/17. Initial leg from San deigo to Denver was delayed which means I missed my connector. Went to ticketing agent to get new flight from Denver to Orlando and was told that the earliest they could get me to Orlando was Tuesday morning. I went online to the flyfrontier website and found 3 seats departing Denver to Orlando on Sunday. Showed agent and still not able to find anything before Tuesday. I even asked if there were any flights that would get me to the state of Florida and was told no. I booked the seats I saw inline because I wanted to get home. I've now paid $469.77 for the initial flight and $1139.30 for the last minute flights. Asked for a refund since I shouldn't have had to book last minute and was told no. Are you kidding me? I should never have had to book them in the first place. If your website is offering it then your ticketing agent should be able to get me on it. Worst airline I have ever flown and they don't care about their customers.

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18 July 2016 07:07:00 M Haymond

This is the worst airline and the CEO should be fired on the spot. there is NO customer service or individual to contract. Bag checked from SLC to Houston. Delayed flight and bag was on the flight and to make it to Houston, I flew on another airline. Baggage lost in Denver and never arrived in Houston and now I can not raise anyone to get more information on my bag. there was NO one at the Houston International airport in the airport and there were a number of us waiting for hours to try to retrieve our bags. After 3 hour someone showed up but my bag was not there and it has now arrived in Houston but can not reach anyone about when it might be delivered-- some 3 days after I checked it in in SLC. I will never never never ever fly Frontier again. I only pray that I will get my bag back.

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04 July 2016 08:07:00 Peter Morgan

Came in on a flight fr om Orlando to Trenton New Jersey on July 2nd. It is July 4th and still no bag. I was told on the 3rd the bag went to Los Angeles??? Then sent to Trenton wh ere you list the bag a second time????????? This supposed guy in charge of the at Trenton from frontier won't respond to my calls and made me drive an hour to Trenton airport yesterday to find out there was no bag. Your customer service does not call back, nobody Is helping what is going on here??? This was my first time flying frontier and this is how paying customers are treated? Please have someone call me. Peter Morgan 732-535-3218

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13 June 2016 12:06:00 Guest

almost all seats are an additional cost carry on charge at the gate is $100

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11 June 2016 09:06:00 GuestJMC

Can't go on my flight from Atlanta to Denver, and back, took out insurance, incase something happened..Already sent two doctor excuses and haven't gotten a refund back, and don't think I ever will.. The last fax they said they did not get, send it again, still have not heard anymore..You can trust these people to do what they say..I'll never fly Frontier again..

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22 April 2016 08:04:00 Valerie Ritterbusch

I have been flying for business since the early '80's and have seen the rise and fall (numerous times) of Frontier Airlines. I understand their "low fare" business model of cramming as many seats into a plane and filling them all. A recent business trip has caused me to decide NEVER AGAIN, and here's why: I purchased a great fare + "The Works" package on a recent trip from Denver to Florida (a 4 hour flight) simply to gain some legroom and a reclining seat because I have lower back issues. After boarding, I discovered that Frontier's decision to weld the seats into a permanent upright and locked position also includes their "elite" forward cabin seats you pay a premium for. So, that's it for me, Barry Biffle! You've crossed over a non-negotiable line with that bone-head decision. I don't think it's asking too much to expect a premium seat to recline. I'll be stopping by the Frontier Corporate Offices on Tower Road to surrender my Early Returns card on my way to DIA to catch my next Southwest flight, who HAVE figured out how to have it both ways, and not tick off the business travelers who have to do this every week. If you're a business traveler and take offense to Frontier charging premium pricing for a bolt-upright seat, do what I'm doing and write Mr. Biffle to let him know that you're done as well, thanks to this incredibly stupid policy choice. Barry-if you wise up and change this policy, please let me know, for I love saving money when I travel, but not at the expense of my lower back. Valerie Ritterbusch President/Meteorologist WeatherCall Services, LLC Parker, CO

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14 April 2016 05:04:00 Guest

Guest : Guest : Employee SLC : Dear Frontier airline passengers and future passengers, I am an employee with frontier airline in Salt Lake City, just recently joined the team, I was hired on September 2015, I was just online reading through reviews and happen to find some poor ones, and good ones. As an employee I love my job at the ticket counter or you should say a customer service agent, reading through these reviews really upset me a little, only because how poor frontier customer service is, I'm a people's person, and love helping people trying to figure out issues regards to "hidden fees", "seat fees" and or bag fees, etc. but first I would like to apologize now and in advance to those who had the most terrible experience or the worst, second again apologizing for the poor customer service that some agents performed. And third apologizing for the promised that again some agents broke, which is some things that should've been solved, let's start with bag fees and seat fees, frontier airlines does charge for bag fees and seat fees only because when your booking your reservation they are NOT included when booking, compare to other airlines, even with paying for bags,seats,change fees are much and are still cheaper then any other airlines saving up to $100.00 or even more, i know most of us out there don't enjoy reading details but please we recommend to at least read terms and conditions before moving on to booking your reservations. I know you may think its too much or it's ridiculous, or you'll never fly with us again, which is okay, and we respect your decision, but then again think about comparison with other airlines, and just for future references, paying online saves you money as well as time, you won't regret it, if you travel maybe every week or two or more I recommend you to purchase our BUNDLE WRKS PACKET saves you ALOT OF MONEY, especially if you're thinking about taking a bag with you and or CARRY ON BAGS, this is included in the Bundle WRKS packet. And incase you didn't know back packs, small laptop bags, purses, and bags that can fit under the seat are FREE, any roller bags that you see you know won't fit under the seat will cost $40 at the ticket counter $30 online and this is just for Carry on bags, and any bags you want to check in is $25 online and $30 at the ticket counter, unless, again if you purchased our bundle WRKS packet u won't pay anything at the ticket counter because it's already included in the bundle you purchased. Lost bags, our agents are only at the baggage claim office during our flight hours, which I think should change and I think that's all controlled over by corporate. Make sure when you call and no one answers, leave a clear message, name, last name, and a working phone number, sometimes phones messages can be very hard to hear and or understand because the communication line, and background is very loud, and or its low voiced which makes it very hard to hear, I strive to work my hardest to keep up with contacting people leaving voicemails and the bags that came in without its owner, no customer or passengers shouldn't feel as if they didn't get help they needed or the information they received wasn't right. I again apologize to anyone who felt like they weren't cared for and was just left forgotten, I really can't say that other stations aren't doing their jobs, but they need to know what CUSTOMER SERVICE MEANS, I myself try to help as many customers and passengers as much as I can, and make my job enjoyable and fun, and make sure everyone around me, passengers and my coworkers are well taken care of, again we as team here at frontier airline as a professional agent will be here in SLC to continue to provide you with better service and hope to stick around with us. Again as an Customer service agent here in SLC I apologize for the inconvenience and hope you all have a better and great service with us fr om now on and in the future. thanks for your time and have great day. P.SHow much did they pay you to write this LMAO I have yet to find where the heck to check my bag in online. There is also no baggage check-in phone number. I highly suggest updating your website. I am very user savvy, and it is truly no wh ere to be found.

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29 March 2016 12:03:00 Steve Schmidt

Flight on March 24 from Orlando to Omaha was cancelled while we were sitting on the plane. We were told check with the gate agent for help. After waiting for 45 minute to get to the front of the line and handed a piece of paper that was some sort of $15 credit. When I asked the agent at the gate what the paper was, she started talking to her co-agent on the gate who quickly jumped on the intercom and told everyone in the area that we were being given vouchers for $15 credit and would get an email describing how we could get some sort of $200 credit. They also told us to call customer service (1 hour wait) to get rebooking. Bottom line, I was stuck in Orlando until March 27 as they had no other planes to fly us out until then. The gate and other customer service agents are very young and appear to be trained to deliver the tough message WITHOUT any empathy at all. I wrote an email to express my disappointment with how I had been treated and was told in a very tersly worded email that I was not entitled to any reimbursement as my flight was cancelled due to weather.

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26 March 2016 07:03:00 Guest

I'm fr om Denver, CO and started flying Frontier mainly on business 15 years ago and loved everything about them. At first I loved the comfortable seats with TV's on the back, the easy walk to the A concourse, the friendly staff and the convenient schedule. I was hooked and quickly earned 350k+ miles as an Ascent and then Summit level member wh ere I got all the perks like advanced seating assignments in the "stretch" section, priority boarding, free TV and even a free alcoholic drink which I never used. They didn't go everywhere I needed to go in the US but I found myself going out of my way to book them to the closest location and drive several hours out of my way to my final destination just to have a nice flight and get my miles. I was a very happy and loyal customer that recommended Frontier to everyone! Fast forward to March 2016: The website suddenly sucks and I'm feeling pretty unappreciated. I can't even login to my account without resetting my password every time. No more benefits whatsoever and the once good schedule is gone.

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25 March 2016 05:03:00 Guest

A horrible airlines. Google Frontier Airline Horror stories.

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25 March 2016 05:03:00 Guest

Worst domestic airline still in existence. They can get anything right.

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24 March 2016 07:03:00 Guest

Are you kidding me? What do you mean, "if you deicide to bring a bag with you"? Of course flies are going to bring a bag with them. We are traveling you idiot. Trust me it would be much much better if you just raised the ticket price and did away with all these fees. How in the world can you charge extra to pick your seat? I mean really, families traveling together have no choice but to pay through the nose so they can sit together. All the fees are out of control. I get it though because your not taxed the same for Fees as you are for the Fares. This is something Congress MUST look into. The airlines are raping everyone that fly's no days because of the Fee loophole. I am seriously waiting for the installing of a credit card readers to use the toilet now because thas the only thing yo hace yet to charge a Fee for. As for customer service I have been on hold now for 1hour and 15 minutes because your website overcharged me for my first checked bag. I will not ever fly with Frontier again. I'll pay $500.00 more to avoid this nonsense.

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24 March 2016 06:03:00 Guest

Guest : Employee SLC : Dear Frontier airline passengers and future passengers, I am an employee with frontier airline in Salt Lake City, just recently joined the team, I was hired on September 2015, I was just online reading through reviews and happen to find some poor ones, and good ones. As an employee I love my job at the ticket counter or you should say a customer service agent, reading through these reviews really upset me a little, only because how poor frontier customer service is, I'm a people's person, and love helping people trying to figure out issues regards to "hidden fees", "seat fees" and or bag fees, etc. but first I would like to apologize now and in advance to those who had the most terrible experience or the worst, second again apologizing for the poor customer service that some agents performed. And third apologizing for the promised that again some agents broke, which is some things that should've been solved, let's start with bag fees and seat fees, frontier airlines does charge for bag fees and seat fees only because when your booking your reservation they are NOT included when booking, compare to other airlines, even with paying for bags,seats,change fees are much and are still cheaper then any other airlines saving up to $100.00 or even more, i know most of us out there don't enjoy reading details but please we recommend to at least read terms and conditions before moving on to booking your reservations. I know you may think its too much or it's ridiculous, or you'll never fly with us again, which is okay, and we respect your decision, but then again think about comparison with other airlines, and just for future references, paying online saves you money as well as time, you won't regret it, if you travel maybe every week or two or more I recommend you to purchase our BUNDLE WRKS PACKET saves you ALOT OF MONEY, especially if you're thinking about taking a bag with you and or CARRY ON BAGS, this is included in the Bundle WRKS packet. And incase you didn't know back packs, small laptop bags, purses, and bags that can fit under the seat are FREE, any roller bags that you see you know won't fit under the seat will cost $40 at the ticket counter $30 online and this is just for Carry on bags, and any bags you want to check in is $25 online and $30 at the ticket counter, unless, again if you purchased our bundle WRKS packet u won't pay anything at the ticket counter because it's already included in the bundle you purchased. Lost bags, our agents are only at the baggage claim office during our flight hours, which I think should change and I think that's all controlled over by corporate. Make sure when you call and no one answers, leave a clear message, name, last name, and a working phone number, sometimes phones messages can be very hard to hear and or understand because the communication line, and background is very loud, and or its low voiced which makes it very hard to hear, I strive to work my hardest to keep up with contacting people leaving voicemails and the bags that came in without its owner, no customer or passengers shouldn't feel as if they didn't get help they needed or the information they received wasn't right. I again apologize to anyone who felt like they weren't cared for and was just left forgotten, I really can't say that other stations aren't doing their jobs, but they need to know what CUSTOMER SERVICE MEANS, I myself try to help as many customers and passengers as much as I can, and make my job enjoyable and fun, and make sure everyone around me, passengers and my coworkers are well taken care of, again we as team here at frontier airline as a professional agent will be here in SLC to continue to provide you with better service and hope to stick around with us. Again as an Customer service agent here in SLC I apologize for the inconvenience and hope you all have a better and great service with us from now on and in the future. thanks for your time and have great day. P.SHow much did they pay you to write this LMAO

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