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Frontier Airlines Discussion
Frontier Airlines. I am writing to you about the inconvenience imposed on me during your flights to Colorado Springs, Co on 3-8-2016 at 6:45 and West Palm Springs, Fl on 3-20-2016 at 11:55pm. My reservation ID was L2SP9V. According to the above web sight on FAA permitted portable concentrators my unit Focus AirSep is an approved concentrator to fly with. Because you did not have Focus AirSep O2 portable concentrator on your approved list, I was forbidden to use it. That caused me a severe hardship; resulting in pulmonary distress, lightheadedness, weakness and nausea. So much so, that I was sick days after each flight; still recuperating fr om my flight back. No to mention the tightness and the discomfort of the seats. (I am a petite 5,1", 120 pounds.) For those reasons the trips with your company were trips from hell; I wondered if I would make it one way, than dreaded the flight home, I was forced to make. It makes me wonder wh ere is our country coming to; does anybody cares about anything except money. Even than, you kept adding charges to the original price, two times. For that price, I could have traveled with a more comfortable airlines, that has allowed me to fly with Focus AirSep, without any problem. They have apparently updated their list. Thank you, Kate Fontaine katarina47@bellsouth.net
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This airline has the worst customer service ever.I flew together with my husband,daughter,niece,sister and her fiancee from Phil to Arizona in American Airlines great airline..I will definetely continue on flying their airline. .Frontier on the other hand will never see business coming from our behalf ever again.This guy ANDY from Denver Colorado gate A 42 ..who so boldly told me that I needed to write his name in bold letters when submitting my complaint was unbeatable. RUDE,SARCASTIC,Said that you people or he could careless if we flew with you guys again.That it was our problem. That you guys would know who he was.I guess he does This daily to customer with his stupid smirk on.And the lady that worked eith him that day flight 176 gate A42 lied saying that our bag was yoo big..we had just unboarded a frontier airplane 1 hour before to board this other plane and the lady said your bag is too big..Didnt measure it or anything. How can this be.We had this bag on the other flight that was the same size as everyone else. My rating worst ever.Why ask for feed back as ANDY from Denver Colorado said you wont care.Evidently because he treats people like * and still works there.
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I was an elite flyer for almost ten years with Frontier, they have all but eliminated any form of customer service. I have used them a few times over the past 12 months to see if customer service improved, it hasn't. Its unfortunate that the former Denver based airline blew off there long-term Denver based business customers. I now fly United weekly but I do miss the old customer focused Frontier. The new seats are absolutely horrible and the ridiculous new trays that are far to small, if the goal is bankruptcy again , stay on current path
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We are in the process of finalizing our booking for our flight that we purchased over a month ago on Frontier Airline and was given no indication about all the additional charges, such as seating charges and carry on baggage charges. It will not surprise us, if before boarding the flight, we are then asked to pay for the fuel to transport us to our destination. You see if Frontier had communicated to us up front that there would be additional fees, I would not be writing this review, please, do not lecture us on reading the lawyerize fine print. The mentality of the company must be "one-and-done", because after this first experience we will never fly such a disreputable airline again. It is no wonder that the flight is not fully booked. Thank you for reminding me of that all true saying, Buyer Beware.
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Employee SLC : Dear Frontier airline passengers and future passengers, I am an employee with frontier airline in Salt Lake City, just recently joined the team, I was hired on September 2015, I was just online reading through reviews and happen to find some poor ones, and good ones. As an employee I love my job at the ticket counter or you should say a customer service agent, reading through these reviews really upset me a little, only because how poor frontier customer service is, I'm a people's person, and love helping people trying to figure out issues regards to "hidden fees", "seat fees" and or bag fees, etc. but first I would like to apologize now and in advance to those who had the most terrible experience or the worst, second again apologizing for the poor customer service that some agents performed. And third apologizing for the promised that again some agents broke, which is some things that should've been solved, let's start with bag fees and seat fees, frontier airlines does charge for bag fees and seat fees only because when your booking your reservation they are NOT included when booking, compare to other airlines, even with paying for bags,seats,change fees are much and are still cheaper then any other airlines saving up to $100.00 or even more, i know most of us out there don't enjoy reading details but please we recommend to at least read terms and conditions before moving on to booking your reservations. I know you may think its too much or it's ridiculous, or you'll never fly with us again, which is okay, and we respect your decision, but then again think about comparison with other airlines, and just for future references, paying online saves you money as well as time, you won't regret it, if you travel maybe every week or two or more I recommend you to purchase our BUNDLE WRKS PACKET saves you ALOT OF MONEY, especially if you're thinking about taking a bag with you and or CARRY ON BAGS, this is included in the Bundle WRKS packet. And incase you didn't know back packs, small laptop bags, purses, and bags that can fit under the seat are FREE, any roller bags that you see you know won't fit under the seat will cost $40 at the ticket counter $30 online and this is just for Carry on bags, and any bags you want to check in is $25 online and $30 at the ticket counter, unless, again if you purchased our bundle WRKS packet u won't pay anything at the ticket counter because it's already included in the bundle you purchased. Lost bags, our agents are only at the baggage claim office during our flight hours, which I think should change and I think that's all controlled over by corporate. Make sure when you call and no one answers, leave a clear message, name, last name, and a working phone number, sometimes phones messages can be very hard to hear and or understand because the communication line, and background is very loud, and or its low voiced which makes it very hard to hear, I strive to work my hardest to keep up with contacting people leaving voicemails and the bags that came in without its owner, no customer or passengers shouldn't feel as if they didn't get help they needed or the information they received wasn't right. I again apologize to anyone who felt like they weren't cared for and was just left forgotten, I really can't say that other stations aren't doing their jobs, but they need to know what CUSTOMER SERVICE MEANS, I myself try to help as many customers and passengers as much as I can, and make my job enjoyable and fun, and make sure everyone around me, passengers and my coworkers are well taken care of, again we as team here at frontier airline as a professional agent will be here in SLC to continue to provide you with better service and hope to stick around with us. Again as an Customer service agent here in SLC I apologize for the inconvenience and hope you all have a better and great service with us from now on and in the future. thanks for your time and have great day. P.SHow much did they pay you to write this LMAO
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Im already fuming that i bought air travel with these greedy air sharks! Unless you want to feel like a freeloading bum, you'd better pack cash like youre headed to the strip club cuz frontier pressurizes dollars right out of your pocket at EVERY point along your route. They charge you to pick your seat! And legroom. Im gonna fly all back-the-bus and see how they treat me, probably like scum! But really, these bozos are deceptive!
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Due to a sudden death, I needed to get to Chicago from Denver in a hurry. I used one of those booking services that give you the lowest airfares and Frontier popped up as the lowest fare. It was only AFTER I paid for the non-refundable ticket did I hear about all the extra fees---seat selection, baggage fees for carry-on, and in flight fees for soft drinks. I will never, ever fly this company again. I do not want this type of aggravating travel. Add up all the fees and you come up only saving a few dollars---why bother?
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Frontier customer call center so called supervisor in Philippines cussed me for no reason.Was checking on mistake they made.She didn't realize I played basketball there years ago and I speak tagolog. Still no help.
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Worst Airline ever. Weather cancelation and was told can not rebook for a week. Odd tho expedia is selling seats on the next flight out of town. Scam artists...stay away. Worst airline ever!!!!!
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Dear Frontier airline passengers and future passengers, I am an employee with frontier airline in Salt Lake City, just recently joined the team, I was hired on September 2015, I was just online reading through reviews and happen to find some poor ones, and good ones. As an employee I love my job at the ticket counter or you should say a customer service agent, reading through these reviews really upset me a little, only because how poor frontier customer service is, I'm a people's person, and love helping people trying to figure out issues regards to "hidden fees", "seat fees" and or bag fees, etc. but first I would like to apologize now and in advance to those who had the most terrible experience or the worst, second again apologizing for the poor customer service that some agents performed. And third apologizing for the promised that again some agents broke, which is some things that should've been solved, let's start with bag fees and seat fees, frontier airlines does charge for bag fees and seat fees only because when your booking your reservation they are NOT included when booking, compare to other airlines, even with paying for bags,seats,change fees are much and are still cheaper then any other airlines saving up to $100.00 or even more, i know most of us out there don't enjoy reading details but please we recommend to at least read terms and conditions before moving on to booking your reservations. I know you may think its too much or it's ridiculous, or you'll never fly with us again, which is okay, and we respect your decision, but then again think about comparison with other airlines, and just for future references, paying online saves you money as well as time, you won't regret it, if you travel maybe every week or two or more I recommend you to purchase our BUNDLE WRKS PACKET saves you ALOT OF MONEY, especially if you're thinking about taking a bag with you and or CARRY ON BAGS, this is included in the Bundle WRKS packet. And incase you didn't know back packs, small laptop bags, purses, and bags that can fit under the seat are FREE, any roller bags that you see you know won't fit under the seat will cost $40 at the ticket counter $30 online and this is just for Carry on bags, and any bags you want to check in is $25 online and $30 at the ticket counter, unless, again if you purchased our bundle WRKS packet u won't pay anything at the ticket counter because it's already included in the bundle you purchased. Lost bags, our agents are only at the baggage claim office during our flight hours, which I think should change and I think that's all controlled over by corporate. Make sure when you call and no one answers, leave a clear message, name, last name, and a working phone number, sometimes phones messages can be very hard to hear and or understand because the communication line, and background is very loud, and or its low voiced which makes it very hard to hear, I strive to work my hardest to keep up with contacting people leaving voicemails and the bags that came in without its owner, no customer or passengers shouldn't feel as if they didn't get help they needed or the information they received wasn't right. I again apologize to anyone who felt like they weren't cared for and was just left forgotten, I really can't say that other stations aren't doing their jobs, but they need to know what CUSTOMER SERVICE MEANS, I myself try to help as many customers and passengers as much as I can, and make my job enjoyable and fun, and make sure everyone around me, passengers and my coworkers are well taken care of, again we as team here at frontier airline as a professional agent will be here in SLC to continue to provide you with better service and hope to stick around with us. Again as an Customer service agent here in SLC I apologize for the inconvenience and hope you all have a better and great service with us from now on and in the future. thanks for your time and have great day. P.S
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My wife had worse flight ever . She flew to Phoenix with no problem . On the way back she had a layover in Denver . When she went to get on her connecting flight and they charged her a $60 for a carryon bag . She complained and said no other flight charged that and was told quit complaining or she would charge her for the other flights . She complained more and they told her she couldn't board the flight . After a lot of more words she finally got to board . We will never use this airline again . I don't spend money for someone to be rude to me . i will spend the money for a better flight and better service
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Toll free customer service number has been discontinued. The new one is 801-401-9000 Travel agent line is 801-401-9001 (only open during business hours) Customer service fax is 801-384-2863
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i love it when you're told to interact with a company via the Web but then they don't respond...This is what Frontier is telling me when I try to check in online: Errors No journeys are being checked in please try again. 35+ minutes and counting. Also on the phone to try and get some help for 40 + minutes now. Amazing.
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"Just got off Frontier Flight 1142 fr om Miami to Laguardia. August 3rd 2015. This was the most unprofessional crew I have encountered in almost 40 years of travel. I had purchased two front seats for myself and my two year old daughter. Mid flight i noticed my daughter was uncomfortable and as i suspected she had a bowel movement in her diaper. I attempted to walk to the front bathroom two steps away fr om my seat and I was told by the flight attendant Krystal that i would have to go to the back of the plane as the pilot needed to use the restroom. However, the bathroom had not yet been blocked off with the serving cart as per protocol and the pilot was still in the cockpit. I pleaded with Krystal to let me go in there very quickly as there was a cart deployed blocking the back bathroom and i would not be able to pass. Krystal refused to let me use the front bathroom and sent me to the back. Once i arrived at the crew operating the cart in the back I asked if i may pass to attend to my daughters accident and told them the front was going to be closed to accommodate the pilot. Donald (the flight attendant) first ignored my request and then when i asked him again told me "No I am not moving the cart! I am serving passengers!" I therefore returned to the front wh ere the bathroom was still unoccupied by the pilot and i kindly asked them to let me use the bathroom and i assured them i would be quick. Krystal raised her voice at me and told me i would have to go to the back bathroom and insisted i tell them to move the cart. I replied that i was not going to make a scene on an airplane and therefore if they were going to make my 2 year old daughter lay in feces i would just change her on the floor in front of the bulkhead wh ere my daughter and i occupied the entire row. Krystal not only became aggressive and verbally abusive but cursed out loud that "now the plane is going to smell like * !!!" Many of the other passengers came to my defense including a woman with a 7 month old baby boy on her lap. Krystal started screaming at the mother with the infant on her lap. By this time, the flight attendant Donald started screaming at me in my face that i was not supposed to be changing a baby on the plane". I told him i already changed her and that he needed to stop screaming at me and step back as he was assaulting me while i had my 2 year old in my arms. I sat down in the seat and placed my daughter in her seat. I kept my mouth shut for the rest of the flight. Several passengers who witnessed the episode offered me their contact info to launch coordinated complaints of their own. For the remainder of the flight we passengers were subjected to Krystal ranting about how she grew up in Flatbush in Brooklyn and doesn't take any "shit from noone."
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The ticket agents at Miami airport don't work for frontier, they are contracted, that way they can't call a supervisor or process a refund or discount. And the flight from MIA to DEN is always delayed!
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If there was a way to give zero stars, I would do that. If there was a way to earn negative stars, this airline would earn that. There is a long story with many details that I choose not to bore you with. They lost my luggage (on a one-way, non-stop flight). I had to fill out the claim form three times. I only got responses to certified letters (then got an immediate response, like they were waiting to see if I would go away.) A normal correspondence was NEVER acknowledged. They insisted I use an attorney when I asked them for an itemized statement detailing what they paid for each item they lost. They seem to have some random method of depreciating all the items they can't manage to exclude entirely. They would not even give my attorney a detailed explanation of what they paid on what. The claims process took over a year. I ended up getting about 60% of the value of what I lost. STAY AWAY!!!
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First time flying Frontier, so have a question hoping somebody can help with - Purchased two tickets on same reservation...if i purchase a specific seat for 1 of my tickets (aisle) will my 2nd ticket get the middle seat next to my first automatically if i don't actually purchase that specific seat? Don't want to pay extra for a middle seat, but also don't want to get placed in a middle seat in some random row from my first ticket...help please.
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Awful - service agents at Frontier Airlines in Miami are very unprofessional and have no idea what the word "courtesy" means. The service agents made mistakes by booking passengers on waiting list first and deleting passengers who booked the flight. Does this make any sense at all? 8 passengers were displaced even though 2 passengers were there well before the 45 minutes Frontier rule. Your rule of 45 minutes contradicts itself. SHAME ON YOU!!!
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Trying to get home I knew there was a reason I stopped flying frontier fist the fare was great but it left me with a 6 hour lay over now were sitting here delayed waiting for a PILOT! What a nightmare no low fare is worth this. No more frontier for me I've learned my lesson
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Our flight was cancelled at approx. 9:30 pm on Monday after 5 hours of delays. This issue was not weather related as other Airlines were flying out of the airport all day. I was informed by Frontier Staff that I could have my ticket refunded (in 8-10 days) or wait for another flight, which would be on Thursday or more likely Friday, March 27. I was also informed that Frontier would not be offering hotel or meal vouchers and since Frontier has no relationships with other carriers would not book us on another flight. My wife and I booked one way travel on United #1179 departing Tuesday for $1022.20. We also had to book a room and pay for extra meals. I believe Frontier's actions are in violation of DOT regulations for passengers (specifically covering lodging and booking us on a flight within 24 hours. Truly the worst customer service and responses I have ever received on any airline. This is the last time I will ever use this company...I don't care how much more I will pay!!!!!
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Three members of my immediate family have sufficient points to take multiple round trips on Frontier. Recently, the airline changed its policy regarding the expiration of points. They now expire in 6 months if there is no account activity. Also, they have mandated that you need to change your password, but out of the three accounts, the system has only allowed the change on one of the accounts and access to the other two have not been accomplished due to system issues. Of course, you cannot get help in any practical or timely way. Having reviewed multiple web sites posting patron reviews, it is clear that the airline is headed in the wrong direction. Too many consumer complaints, canceled/delayed flights, and potentially being stranded on a vacation or business trip. My family has decided to walk away from all of the earned miles and NOT fly this carrier ever again and to cancel our Frontier Credit Cards. It almost seems that they want people to walk away from frequent flyers miles. That reduces a ton of liability for them. Every seat that they can sell (to hell and back) as opposed to giving it away for free is increased revenue. It appears that Frontier has joined the ranks of airlines like Spirit and Allegiant in a business model that shows little respect to consumer loyalty. Vote with your business and take your business to airlines that appreciate and respect you.
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Until now I flew on Frontier over 100,000 a year. They are at my home base in Denver. Flying that much I was treated well by Frontier as a Summit member. Now with the the recent policy changes thanks to the Idiots from Spiirt, I will no longer fly them unless it is the ONLY option. They completely gutted the Freq Flier program. As an Elite Member (lots of miles and lots of money spent) they * on you just they have been on everyone else. No access to stretch seating at booking, pay for checked bags, pay for a freaking cup of COFFEE. Good-Bye, Hope you run your sorry company right into the ground and out of business..
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the worst airline experience in my life have been trying to get a hold of frontier since 2/1/15 customer service is a joke
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DO NOT FLY FRONTIER... Worst airline EVER! scumbags charge mroe for carry on bags at the gate than checked bags, not to mention their audacious carry on rules for the size of the bags they just charged $25+ for. Their "revenue optimization" is an unethical scam, and they willfully pawn off your seats if a last minute rider wants to pay top dollar for the seats you reserved!!!!! AVOID AT ALL COSTS!!!!
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How do you get a refund from these people? All we get is interminable hold. We never get through. Any suggestions?
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For the 3rd consecutive day I went to Frontier's facebook for an answer about my refund. It is inconceivable that I have to beg for MY money back. If I can't postpone another coming flight because no one answers the phone or emails, I will then expose Frontier for stealing MY money. That simple: Frontier is scamming people and keeping our money. They keep you for hours on hold on the phone, and if you're calling from Costa Rica, imagine the phone bill at the end of the month!!! Who protects us, customers, from this abuse?
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Do you like blackjack? Not afraid to lose big money at the table? Love the thrill of either a good or a bad outcome? Then this might be the airline for you! I can assure you that you will be lured in by the "discount" prices, but in the end, you may pay more... much more! Let's start with the positives (yes, there unbelievably are some!) - Price (obviously) - One funny airline attendant who should fine a job elsewhere - A very nice pilot who should find a job elsewhere That's it... that's ALL. The rest is garbage! Generally bad things: - $35 for a carry on??!! Come on! - CRAMPED quarters - Upcharge for everything (well, almost everything - the bathroom was free) - You don't get a seat unless you pay extra (you're on standby) - According to an employee, they purposely overbook flights - Constantly delayed flights - Unfriendly employees (with the exception of the two mentioned above) - The worst customer service in the universe! I had a flight scheduled to fly from Orlando to Dulles (D.C.). I arrived at the gate 50 minutes prior to departure to be told the plane had already left. They "made an announcement" to let passengers know that it was leaving early. The Frontier workers were incredibly rude and demeaning. They did not care that I would not get home. They offered me a flight FOUR DAYS later -- for the incredibly low price of $75! Ummmmm.... no! I was told to call customer service, and got an answering machine that said "We are experiencing an unusually high volume of calls. Please call again later." So, no help there! I went back to ticket counter. There were four groups in line ahead of me who were infuriated because after waiting 8 hours in the airport, their flight was cancelled, with no attempt to get them to their vacation destination within the next week. By the time I got to the counter, my agent was crying. There was nothing she could do to help either. I had a lovely friend from home who help me book the last seat going from Orlando to DC from her computer. $700 later, I was on my way to DC! So, my "cheap" ticket wound up costing me over $1100!! When I got to DC, there was no one - NO ONE - to be found to represent Frontier. It took me over two hours to track down my bag. Lesson learned - I don't like roulette - and I don't like Frontier. IF your plane takes off, it may be an OK trip. If anything goes wrong, you may be out of a vacation or a boatload of money. Will you take the gamble?
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Guest : This is by far the worst travel experience I have ever had. We purchased our tickets on the Frontier website. We planned to purchase stretch seating on the return flight because their regular seats are far too small. After we had gone through the entire process of purchasing the stretch seating for $25 a seat and were about to walk away the attendant stopped us for our carry-on luggage. When we purchased the tickets said they included a carry-on bag and a personal item. The attendant said our tickets included a carry-on for our first flight and would need to check the bags for the second flight. If we waited to check them at the gate of the second flight it would be $100 a bag. She said we did not get carry-on's on the second flight because we purchased our "basic" tickets through a third party site. However, we did not, we used FlyFrontier.com. So we had to trade our stretch seating to pay for our checked bags. To make matters better, we spent so long figuring all of this out that we did not have time to get food. Everything on the flight cost money. $1.99 for soda. Even Alaska Airlines still gives out free soda and snacks. We had to wait 10 minutes at the gate because there was something wrong with the air system on the plane so it was far too hot. Nothing good about this flight. Even a small cup of black coffee will set you back $2.00.
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Lauren : We purchased tickets through Frontier Airlines months ago for an East Coast road trip we had planned. We specifically purchased these tickets because of their economical prices. After our two week road trip, we arrived at the airport at 6AM for our flight that was scheduled to leave at 7:30 to return our rental car and get our affairs in order before our flight to Salt Lake City, Utah. My husband and I are extremely detailed individuals. We checked our two bags at 6:24AM and arrived at the gate at 6:40 AM. After arriving at the gate, we decided to walk about 100ft down the hall (around a construction barrier to a neighboring gate) to a Chili's restaurant for some breakfast. After finishing our breakfast at 7AM we decided to sit at our table until the gate called for boarding. We heard gate C2 call for their flight boarding along with a few other gates. Our gate never called. At 7:10AM we went back to the gate to get on the plane. We watched the line of individuals down the ramp filing into the plane as we were told that they had already off-loaded us. As we proceeded to discuss the situation with the the two female gate attendants, they completely disregarded us and closed the gate door, not giving us any information other than that they had announced the flight and we had missed those announcements (even though we were there watching the end of the boarding). A few minutes later, another gate attendant (whose name I will keep anonymous), told us that the gate attendant may have only used the one intercom for the gate announcing boarding rather than using both the gate intercom and the terminal intercom, which was why we were not aware of the plane boarding...a small mistake that made us get kicked off our flight. He tried to book us on another plane, however there were no flights available until the 30th of June...five days after our original flight. This particular gate attendant was quite willing to help us out. We then began looking for other airlines that could get us back to Salt Lake City and found flights from Southwest with 2 seats left. The gate attendant told us that Frontier would refund our tickets if we called them and that our best bet to get home was to book with Southwest. I then spent almost 1 hour on the phone with the refund department with an answer of "there's nothing we can do for you." I was told to call customer relations department because if the mixed messages we were given. I spent another 45 minutes on the phone with them with another answer of "there's nothing we can do for you." Overall, we spent over $1200 trying to get home today and are convinced that Frontier Airlines economical prices are not worth the headache and disrespect we were treated with. We will never again fly Frontier or spend any of our hard earned income with any affiliating airline of theirs. Unless you are willing to risk a similar situation I would strongly advise against flying with this airline. Eating at Chili's was your biggest mistake.
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NEVER book on Frontier. I used to be a frequent traveler with Frontier and I will never fly them again. They are changing their schedule every day and eliminating flights. If you really have to be sure to get to a location, book on a different airline. If it is okay for your flight to get eliminated and not go, then go ahead and take a gamble. See itinerary below: REALLY? They had my connection leaving over an hour before my flight gets into the connecting airport. I have over $2000 in pre-paid, non-refundable reservations that I now can't use because Frontier can't get me to SFO. I have to spend an addition $1,000 to purchase tickets on another airline in order to get out to SFO. F9 661 Denver Intl (DEN) to San Francisco (SFO) 12:55 PM Fri, Apr 17 02:31 PM Fri, Apr 17 Frontier Airlines Revised F9 157 Des Moines (DSM) to Denver Intl (DEN) 01:15 PM Fri, Apr 17 02:03 PM Fri, Apr 17 Frontier Airlines Please enter your name:
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This is the worst airline of all time. Frequent cancelations and always expect a delay. Not helpful and they don't care if you get to your destination on time or at all. NEVER fly them!!
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Frontier airlines has chosen to go with the lowest quality on every category. The company is completely top down in terms of creating unreasonable policies that are rigid and unchangeable. Not even supervisors can make exceptions, nor do they express any empathy in doing so. I had a 144 ticket that I wanted to reschedule for the next morning's flight. This was nearly three weeks in advance of the departure date. The fee to change was 200. They will nickel and dime you to the very end. Stay away from this Ponzi scheme.
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Things happen. Weather delays flights and equipment fails. I think most reasonable people understand these occurrences. What is unforgivable in this day and age is an organization that will not own it's failures and simply apologize. My first experience with Frontier was on Dec. 30, 2014. Our flight fr om O'Hare to Tampa was delayed three hours because of weather in Denver. Ok. When we arrived in Tampa luggage was delayed for 90 minutes due to technical difficulties. Ok. At 10:20pm I find out my luggage is lost. It happens...but the employee is unclear with the process only took our information. The next day, we heard nothing prior to 12pm (we were leaving on a cruise the next day and needed our luggage). With no contact, I went to the website (not set up to make contact easy) and got the corporate number. A recording made it clear I needed to hang up and call a different number. I call that number and make all the numerical choices only to get a voicemail promising a return call. No call. I emailed through the website. No return email. I then spent $185 to buy a couple changes of clothes for me and my wife for the cruise. The next day, I went to the airport before my cruise. I finally reached someone by phone to be told they didn't know wh ere my luggage was but they were looking. Still no apology. Finally, they called on January 2nd (3 days later) to say my luggage had arrived (of course, I was on a cruise without it and didn't get the message until today). I picked up my bag today. No apology. They did however try to joke that I was hard to reach! Never again. I'm not even using the return ticket. I will pay Southwest to make sure my luggage gets home when I do.
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Customer By Web Form (Darlene Armenta) - 12/19/2014 08:48 AM My experience with Frontier was horrible. I got some buddy passes from a friend trying to help me out. Getting to LA was fine. Coming back was a nightmare. I was supposed to fly from LAX to Denver this morning at 9:50 am. I was the only one bumped. The next flight was full, so I waited for the 7:40. I found a computer to change my flight and print my boarding pass. When I went to check my bag, the young man was very polite and told me there were 8 seats left and I would definitely make the flight. The woman at the gate was rude right from the start. She told me she would call if there was a seat. Awhile later I went to check again. She seemed annoyed with me. She said there were not enough seats and the only way I would make that flight was if I bought my own ticket. I ran down to ticketing and shelled out $377.00 for a one way ticket. It was more expensive because it was in the exit row. Imagine my surprise when the seat NEXT TO ME was empty. I got up and counted eight empty seats. Two windows and six middle seats. I was completely lied to. What a horrible way to treat a customer, revenue or not. The woman who intentionally lied to me should have to pay for my return ticket. I did not get her name, but she worked in the evening at gate 31A and had bleached blonde hair with * roots.
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Horrible, horrible experience. Waited in baggage check in line for 1 hr and 20 min-there were only 20 people in line. The employee at the counter was rolling her eyes, ignoring customers, walking around. When I reached the counter, she stated the flight was about to close. She took my drivers license and credit card, then a man ran up and begged to be checked onto the flight. She checked him in, then informed me that the flight was now closed. The next available flight was nearly 2 days away, and she stated I would be charged a $75 rebook in fee. There were 10 other people in line who missed the flight and all were told the same thing. When attempted to reach Frontier by phone, we were all put on hold for 30-40 min. We were then told a supervisor from the airline would come speak to us. I waited 2 hours, she never arrived. I ended up getting absolutely no response from the airline and had to rebook on another carrier. I received notification that my return flight had been cancelled. I attempted to reach the airline multiple times but gave up due to long wait times. The day before my return flight I was on hold for 1 hr 35 min. The person I spoke with was unable to help me. I asked for a dupervisor, who told me the valuE of my remaining ticket was $122 but there would be overy $100 in fees attached. I suggested the fees be waived and he refused. UNBELIEVABLE!!!! DON'T EVER FLY FRONTIER!!!YOU WILL BE SORRY.
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* poor. Planes are broke and have to be fixed. No customer service, always late, they suck. What else can I say.
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Frontier airlines stole 52000 airline miles from my account even though I purchased a 5 tickets from Frontier directly 3 months prior to its 18 month window of requiring a purchase either through Frontier for flights or through a partner. Anyone else have this experience ?
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we planned a 3 day 2 night, double suite, trip to Vegas to celebrate our sons 40th birthday, he had just returned from 3 tours overseas in the air force, so we were looking forward to seeing him. took a cab at 4am Monday morning for a 5:50 flight. we each had a carry on that was under their posted max measurements (never had a problem or fee). the flight was boarded and after an hour sitting at the gate we were told we had to deplane since some part that keeps the windshield clean was not working. 2 hours later we boarded again and after 1/2 hour saw a maintenance guy go into the cockpit. we were asked to deplane again. they finally said they were issuing food vouchers since the air time for the stewardess had run out and it would be 2pm before a replacement could be flown in. so we had a meal that cost $30 more than the vouchers, and waited the 2pm flight was going to be late getting in, so the pilots air time expired. they decided to give out hotel vouchers since they rebooked everyone on the same plane for a new flight the next morning at 6:30am. (but) since we lived in the same city as the airport, we were not eligible, so cab cost home and back, which by the way was more than the hotel. we had to re-check in Tuesday morning in person, so some people on the 5:50 flight missed the cutoff, and were left behind. our 6:30am flight was in the air by 10am, and you guessed it, missed our connecting flight in Denver, so we got booked on the 6:30 am flight on Wednesday. got a hotel room, made it back to the airport by 4:30am only to find out the flight was delayed due to the backup on the de-icing platform, but we did land at the Vegas airport 15 minutes after the checkout time at the resort we were suppose to have spent the last 2 days at. we made it to the hotel and decided to have lunch, never saw the suite, and then found out the flight back was overbooked, so we would have to wait till the 8:30pm flight to Denver, and our flight out of Denver would be 6am on Thursday morning. I called frontier to see if we could just change our flight out of Vegas to Thursday morning, and was told that since there had been only a 30 minute delay it would cost us $100 each for the change. after the word "WHAT" came out of my mouth, I found out the 30 minute delay referred to the upcoming flight which was now scheduled for 9pm. after hearing her say that she had the final word, I was transferred to a "supervisor" who informed me that they had sent me an email (desktop computer at home" explaining everything and that I had agreed to it. the "supervisor" then said I could call the ??consumer rep office". I asked if she could transfer me, and she replied no, giving me the reason that they are only open from 8am to 11am mountain time. at that point I realized the only correct decision I made was not waiting for the $100 flight certificate that I could use on a future flight. finally, after a 2 1/2 hour delay in Denver, we landed at noon, at the airport we left 4 days earlier on a 3 day trip. to make a short story long, frontier has no working relationship with any business in their field, and since they do not have a backup plan, I can only assume that it would have been the best deal I ever had, if it were not for an outsourced mechanic that didn't check to see if what he fixed worked in the first place. there are no guarantees in life, this was my first time using frontier, and I hated being in the 5% of the worst experience in my 67 years on earth; otherwise, with my 6 Saturdays and 1 Sunday, I didn't miss anything
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FRONTIER IS A LAW SUIT WAITING TO HAPPEN! Flew fr om Salt Lake City to Denver, Denver to Ft Lauderdale and back following same route. I am a free diver with very expensive and fragile fins, that fit into a bag the size of a violin. Frontier Airlines representatives in Salt Lake allowed us to check the bag in as a carry on, letting us know it's length exceeded the limits, but its height and width were far under the lim its. We paid the additional $35 fee of course! On our way home we saved the $5 and paid online for a carry on. In Denver we were pulled aside and charged an additional $35 for checking in an oversized bag with NO refund on the $30 online payment. BUYER BEWARE! My wife was sleeping in her seat with her arm overhanging about 2 inches into the aisle. The cart which has a 6 inch clearance, while being pushed down the isle by two attendants, pinched her arm between the armrest and the cart. It woke her with a painful jolt and NO APOLOGY WAS OFFERED! Instead a passing "excuse us" was casually offered. The don't care. WILL NEVER FLY WITH THEM AGAIN.
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yeah let me tell you about Frontier Airlines. I booked a flight back on September 19 because you're supposed to get a cheaper flight when you book earlier. so I go online here on October 16 and the price is cheaper, by $30 each ticket. I call them up and ask them what they going to do for me and they say they say they can't do anything. I offer, why dont you get me some free checking bags, which cost $20 each. they say no they can't. Well the difference on the price was $30 a ticket. so technically it was $10 less and I would've been fine with that. So customer service does not exist with Frontier Airlines they are broken and will continue to be broken and I hope they go out of business.
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Our flight to Florida (so we could go to our first-ever cruise) was cancelled. Even though calling their 800 number says the flight was okay - we didn't find this out until we're at the airport! The people at the counter (Trenton-Mercer airport) could not have cared less when they told us. Immediately after telling us, they returned to whatever they were doing. We had to ask what was the next step -- isn't that what any normal airline employee would tell you, without having to ask? After "imposing" on them for this info, we call Frontier and their offer was for us to pay $500 MORE dollars to fly to a different city (150 miles north of where we need to go). I strongly recommend you avoid this airlines. All employees we came in contact with were totally and completely unhelpful. And, WHEN you have a flight cancelled with them, you will have to pay extra for any alternative plan. (I had to answer "No Opinion" to many of the review questions because, uhhh, I never made it on their plane.)
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I haven't read most of below but wanted to say... I just find it amazing how much Frontier Airlines hates their customers... and probably their employees since I'm sure enforcing their idiotic policies is not enjoyable. Too bad cause I kinda like the animal pictures on their planes.
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Not that there needs to be any more fuel added to this but I thought I'd share my story. Bought tickets for my kids to fly home for Christmas - my daughter couldn't come until after 1 pm. Frontier had the flight times I needed for them - and they would get back home at a reasonable time. Just got an email from Frontier that the departure time had changed from 2:30 to 10:30 am (she can't get away that early) AND the return was changed so they wouldn't get home until after midnight. I called and waited for 45 MINUTES - no exaggeration - to get a representative and then THEY put me on hold! Finally called them back and another 35 wait but happy ending....I got a refund for both tickets. My daughter said she could make a 1 pm flight so I got them on non-stops on Delta for less money (about $100 less per ticket.) and they'll be home by 7:30 pm. Frontier, give it up and just close shop.
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Worst transportation company ever recorded!!! I'd rather fly with Amelia Erhardt than ever go on another frontier airlines flight. I give -5 stars. The gate personal are overworked and understaffed can't properly handle the demand of the customers throughout the day (Denver airport terminal A) their main hub! Give incomplete information to their passengers causing, rerouting (change fees). I've been flying for 15 years (1m miles) and never missed a flight, b/c 44 minutes prior to takeoff. I'll bet frontiers management doesn't even fly their owner airline it's painless to fly Southwest.
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I'm a frequent southwest flier. recently flew Frontier for the first time mainly as it was cheaper and non-stop. So not worth it. The fees are crazy and be very careful when you think you are confirming your checkin at the end it says are you sure you are not bringing a carry on. if you hit what you think is the confirm button you actually by accident just bought a 30 dollar carry on that fast... and good luck getting the money back even if you notice instantly. What a trick. The ticket agent told me I'd get a refund and I eventually did but come on what a rip off... being charged for something I didn't even have. Additionally it took no less than 30 minutes for them to check my bag at the gate in denver as they somehow didn't know how to print my baggage sticker. I checked in online, I've never seen such a problem and I fly a lot. To top that off I was paying for this horrible service of checking my bag. At least I got to the airport ridiculously early. I was at a conference so everyone had to wait for me long after they checked their bags. Everyone thought it was ridiculous.
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Kelly : I've been a Frontier Summit for at least the past six years and had a lot of pride flying a local Denver-based airline. These past two years I've watched them whittle away perk after perk while adding fee after fee. After this last trip to CA with my family and experiencing what non-EarlyReturns members are put through, my pride is gone and so is my future business. I recently had the pleasure of flying Southwest to Phoenix and have to say they will be getting my money from now on. I feel bad for the awesome gate agents and flight attendants who are stuck working for management dolts who don't get it. You've ignored my feedback so pay attention to your bottom line. When you go out of business maybe you'll stumble across this forum post and put 2 and 2 together how f-ing your customers really paid off. Love your message, right on the mark.
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Frontier has now gone the way of Spirit Airlines. No more Summit or Assent program, just pay pay pay. They no longer care about loyal long time customers. There great sale price would be good if they really did offer seats at that price but nothing but smoke and mirrors. They need to supply some KY Jelly to all former Summit members. While being loyal through some of their hardest times only turns out to be a mistake, at this point I wish Southwest would have bought them rather then Republic sine they sucked and killed Midwest and Frontier (and A@@hole that could not run an Airline. So now the new owners former Spirit Airlines owners are here to F@@k Up another Airline and market. While I realize no airline is what they used to be, Southwest looks better day by day. If Southwest added seat assignments they would really clean house. So Frontiers new owners think that taking all perks away and telling me about these great low non existing fares will keep me loyal NAAAAAAAAAAAA. Here is what they loose just from me: All of my weekly business, all of my family and the 6 reps that work for me. So in total they just lost 11 people that will no longer spend our money with them. To the A@@hole managers and owners may you fail and loose it all.
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I've been a Frontier Summit for at least the past six years and had a lot of pride flying a local Denver-based airline. These past two years I've watched them whittle away perk after perk while adding fee after fee. After this last trip to CA with my family and experiencing what non-EarlyReturns members are put through, my pride is gone and so is my future business. I recently had the pleasure of flying Southwest to Phoenix and have to say they will be getting my money from now on. I feel bad for the awesome gate agents and flight attendants who are stuck working for management dolts who don't get it. You've ignored my feedback so pay attention to your bottom line. When you go out of business maybe you'll stumble across this forum post and put 2 and 2 together how f-ing your customers really paid off.
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