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HOME ⇒ Airline and Airport Discussion Forum ⇒ Frontier Airlines


Frontier Airlines Discussion

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06 August 2014 01:08:00 Mirian

Dear Ms. Ward, We hope to have more air service to the Arcata/Eureka Airport in Humboldt County California very soon. There is a huge deamnd for service to Southern California that is not being filled at this time. The only carrier we currently have is United Expess which flies to Sacramento and SFO. As you are aware, flying through SFO has been more than challenging lately with their runway renovation and weather-related delays. Thank you for your consideration.

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27 July 2014 10:07:00 Guest

OMG! Was this Phoenix? I have the same story lol! Frontier Sucks! Jeremy K : FRONTIER YOU NEED TO HIRE MORE PEOPLE SO YOU CAN GET YOUR LINES UNDER CONTROL. NO!!!! Just stay away! I fly mainly Southwest, Decided to give Frontier a try. Flight to Denver from ST Louis Delayed 2hrs: fine.Huge line by the way, several people thought we'd all miss our flights. Flight from Denver to St Louis DISASTER! Got to airport 1hr and 40mins early. Stood in line FOREVER (boarding pass already printed, bags already paid for). Get to baggage counter scan my ticket and the screen reads "your plane is boarding soon" then it goes back to the main screen. The lady then tells me that I'm late and if you don't give them your bags 45mins before your flight it locks you out. I WAS 2 mins late!! Then I try to talk to a supervisor and get told sarcastically by 3 different people who work there "that's why we tell you to show up 2hrs before you flight" At this point I loose it and throw my bag down. Then I am told "that's the kind of behavior that gets security called". AHHHHHHHH!!!!!!! Then they wanted to charge me $75 per ticket to fly out the next day! Outrageous. Not one of the "customer service" employees seemed to give a * , they had no sense of urgency, nor did they seem to want to help. Not to mention the fact that the reason we were late was because there wasn't any crowd control and someone cut us in line (2 MINS late). take control of your business frontier! GET YOUR ACT TOGETHER FRONTIER **********BEWARE*********

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27 July 2014 10:07:00 Jordan

They checked my bags, but the agent didn't actually work there so he put me back in line to pay a pet fee, I missed my flight and was told it would be 2 days for a new flight plus rebooking fees and my baggage was already gone, when I got upset (Never swearing or being personal) they threatened to have me arrested. Just don't fly Frontier.

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24 July 2014 06:07:00 Guest

Frontier Airlines is beyond my imagination for ignorance. never again will I use them. this week I will attend a bloggers conference in San Jose and I will use the time to get some help to share my views

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20 July 2014 12:07:00 Jeremy K

FRONTIER YOU NEED TO HIRE MORE PEOPLE SO YOU CAN GET YOUR LINES UNDER CONTROL. NO!!!! Just stay away! I fly mainly Southwest, Decided to give Frontier a try. Flight to Denver from ST Louis Delayed 2hrs: fine.Huge line by the way, several people thought we'd all miss our flights. Flight from Denver to St Louis DISASTER! Got to airport 1hr and 40mins early. Stood in line FOREVER (boarding pass already printed, bags already paid for). Get to baggage counter scan my ticket and the screen reads "your plane is boarding soon" then it goes back to the main screen. The lady then tells me that I'm late and if you don't give them your bags 45mins before your flight it locks you out. I WAS 2 mins late!! Then I try to talk to a supervisor and get told sarcastically by 3 different people who work there "that's why we tell you to show up 2hrs before you flight" At this point I loose it and throw my bag down. Then I am told "that's the kind of behavior that gets security called". AHHHHHHHH!!!!!!! Then they wanted to charge me $75 per ticket to fly out the next day! Outrageous. Not one of the "customer service" employees seemed to give a * , they had no sense of urgency, nor did they seem to want to help. Not to mention the fact that the reason we were late was because there wasn't any crowd control and someone cut us in line (2 MINS late). take control of your business frontier! GET YOUR ACT TOGETHER FRONTIER **********BEWARE*********

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19 July 2014 04:07:00 Guest

ADA procedures should be investigated with this airline. "Low cost mean lower standards for Indigo Partners LLC. ?" San Fransico terminal no one was available till 1300hrs. "Closed for Lunch" so the staff can eat together? So wheel chairs could not be made available till the staff came out of their office together ! Due to flight delay (Self service check-in directed us to the terminal desk). We could not rebook with another flight. If company review "{their security tapes}" they will see staff open their workcenter at thier speed, do not blame terminal/pc boot up delay excuse. Staff worried about their own schedule work days and joking with themselves, lack of supervision or management key factor along wth inabilty to conduct professional service. In Denver my wife was drop off a departure gate over from the customer service desk saying they need the chair for other passengers. If the company reviews that security tape at Denver they will see an employee using a wheel chair to bring office supplies to that customer service desk office! Please would like to rant at Mr David Siegel ADA and other policies he put in place for his company. Since I went online to pay for what options I wanted but also identified my wife would need assistance. Nowhere did I click to be treated as non human trash by Staff service when I bought the tickets .

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02 July 2014 05:07:00 Guest

Lauren : We purchased tickets through Frontier Airlines months ago for an East Coast road trip we had planned. We specifically purchased these tickets because of their economical prices. After our two week road trip, we arrived at the airport at 6AM for our flight that was scheduled to leave at 7:30 to return our rental car and get our affairs in order before our flight to Salt Lake City, Utah. My husband and I are extremely detailed individuals. We checked our two bags at 6:24AM and arrived at the gate at 6:40 AM. After arriving at the gate, we decided to walk about 100ft down the hall (around a construction barrier to a neighboring gate) to a Chili's restaurant for some breakfast. After finishing our breakfast at 7AM we decided to sit at our table until the gate called for boarding. We heard gate C2 call for their flight boarding along with a few other gates. Our gate never called. At 7:10AM we went back to the gate to get on the plane. We watched the line of individuals down the ramp filing into the plane as we were told that they had already off-loaded us. As we proceeded to discuss the situation with the the two female gate attendants, they completely disregarded us and closed the gate door, not giving us any information other than that they had announced the flight and we had missed those announcements (even though we were there watching the end of the boarding). A few minutes later, another gate attendant (whose name I will keep anonymous), told us that the gate attendant may have only used the one intercom for the gate announcing boarding rather than using both the gate intercom and the terminal intercom, which was why we were not aware of the plane boarding...a small mistake that made us get kicked off our flight. He tried to book us on another plane, however there were no flights available until the 30th of June...five days after our original flight. This particular gate attendant was quite willing to help us out. We then began looking for other airlines that could get us back to Salt Lake City and found flights from Southwest with 2 seats left. The gate attendant told us that Frontier would refund our tickets if we called them and that our best bet to get home was to book with Southwest. I then spent almost 1 hour on the phone with the refund department with an answer of "there's nothing we can do for you." I was told to call customer relations department because if the mixed messages we were given. I spent another 45 minutes on the phone with them with another answer of "there's nothing we can do for you." Overall, we spent over $1200 trying to get home today and are convinced that Frontier Airlines economical prices are not worth the headache and disrespect we were treated with. We will never again fly Frontier or spend any of our hard earned income with any affiliating airline of theirs. Unless you are willing to risk a similar situation I would strongly advise against flying with this airline. Seriously? You have the responsibility to be at the boarding area at the designated boarding time. Take responsibility.

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01 July 2014 05:07:00 Guest

This airline is worthless is every way, they charge you for carry on luggage... I can understand needing to pay the workers to get my checked bags to my destination, but why the FK are you charging me 50$ to take my own items and put them in the overhead bin by myself!!!!?!?!?!?!?! F you Frontier you will never have my money again, and I cant wait until you go bankrupt so the world can be a better place!

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01 July 2014 05:07:00 Guest

Almost got removed from the plane because of how furious I was with Frontier's complete lack of care for the customer. This airline is complete garbage and they will be gone soon. NEVER FLY FRONTIER EVER EVER EVER!!!!!!!!!!!!!!!

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28 June 2014 08:06:00 Andy Marty

Worse airline ever. Period. Never again.

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25 June 2014 08:06:00 Lauren

We purchased tickets through Frontier Airlines months ago for an East Coast road trip we had planned. We specifically purchased these tickets because of their economical prices. After our two week road trip, we arrived at the airport at 6AM for our flight that was scheduled to leave at 7:30 to return our rental car and get our affairs in order before our flight to Salt Lake City, Utah. My husband and I are extremely detailed individuals. We checked our two bags at 6:24AM and arrived at the gate at 6:40 AM. After arriving at the gate, we decided to walk about 100ft down the hall (around a construction barrier to a neighboring gate) to a Chili's restaurant for some breakfast. After finishing our breakfast at 7AM we decided to sit at our table until the gate called for boarding. We heard gate C2 call for their flight boarding along with a few other gates. Our gate never called. At 7:10AM we went back to the gate to get on the plane. We watched the line of individuals down the ramp filing into the plane as we were told that they had already off-loaded us. As we proceeded to discuss the situation with the the two female gate attendants, they completely disregarded us and closed the gate door, not giving us any information other than that they had announced the flight and we had missed those announcements (even though we were there watching the end of the boarding). A few minutes later, another gate attendant (whose name I will keep anonymous), told us that the gate attendant may have only used the one intercom for the gate announcing boarding rather than using both the gate intercom and the terminal intercom, which was why we were not aware of the plane boarding...a small mistake that made us get kicked off our flight. He tried to book us on another plane, however there were no flights available until the 30th of June...five days after our original flight. This particular gate attendant was quite willing to help us out. We then began looking for other airlines that could get us back to Salt Lake City and found flights from Southwest with 2 seats left. The gate attendant told us that Frontier would refund our tickets if we called them and that our best bet to get home was to book with Southwest. I then spent almost 1 hour on the phone with the refund department with an answer of "there's nothing we can do for you." I was told to call customer relations department because if the mixed messages we were given. I spent another 45 minutes on the phone with them with another answer of "there's nothing we can do for you." Overall, we spent over $1200 trying to get home today and are convinced that Frontier Airlines economical prices are not worth the headache and disrespect we were treated with. We will never again fly Frontier or spend any of our hard earned income with any affiliating airline of theirs. Unless you are willing to risk a similar situation I would strongly advise against flying with this airline.

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22 June 2014 08:06:00 Mark Albright

Denver bags system down and lines are crazy!! Most disorganized process and frontier manually collecting fees People missing flights Ridiculous will never fly frontier

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30 May 2014 01:05:00 Guest

I was about to use miles to book a flight with Frontier, but I'm AFRAID. I have two upcoming flights with Frontier, one to Ft. Lauderdale to get to my cruise port and another from Denver to Puerto Vallarta. After the switch of ownership to a BARE BONES and NO CUSTOMER SERVICE airline, and all the horror stories I've been reading about, I'm afraid to fly them now. And I have over 100,000 miles in their Early Bird Reward Program. They should have sold to SWA instead of REpublic. And now that they are mimicking Spirit Airlines, they will soon be bankrupt again. Sad to see them go, but that's what happens when you nickle and dime people PLUS give them no customer service whatsoever.

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25 May 2014 01:05:00 Guest

Can i just say i had the worst airline experience of my life on Thursday in Denver with Frontier Airlines. I have flown domestic and international for 36 years. I thought I would give Frontier a chance...WOW! The abuse I experienced at the ticket counter was unbelievable. Now I see that you cannot comment on their Facebook page... I lost over 400.00 on Thursday just because of a frustrated mean-spirited ticket agent. You should see for yourself the horrific stories posted on Facebook in the last few days! I just asked my wife to pull up the facebook page and low and behold she has the ability to post but on my account I cannot! I wonder if that is because I posted a complaint yesterday and now blocked from posting again.

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15 May 2014 11:05:00 Guest

My last flight was not credited to my Early Returns accounts. I called the Frontier EarlyReturns 800 number. I was on hold for over 45 minutes. I finally reached someone in Reservations. I had to wait on hold for over 5 minutes to reach someone in EarlyReturns, even though that was the phone option that I selected. I entered a comment about it on Frontier's Facebook page, but they deleted it.

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11 May 2014 05:05:00 Guest

I will never fly with this airline again. I travel frequentlywith US Air, United, Delta and have never been upset enough to write a review. Customer service was subpar and considering the price of my flight, I found it ridiculous to be charged for my carry on and was told my personal item (bag) stuck out of the side of the box by an inch. A bag I always fit under my seat. I rolled the dice and was disappointed for the first and last time. Never again. Lesson learned.

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09 May 2014 09:05:00 Jason

I continue to be amazed at how badly Frontier Airlines performs customer service. I flew a couple of weeks ago. After the great experience of having to pay extra for a seat, and extra for my carry on, I called them for a receipt for company reimbursement. Their IVR, one of the worst I've ever used, told me that it could not provide me with a receipt, but it would transfer to a person that could. Instead, I was transferred to a long recording that spelled out the instructions for leaving a complaint message. They actually take a simple request like this and literally steer me toward making a complaint. So I hang up and call back and keep saying "Agent" until I get a live body. She then tells me that she can't get me a receipt but that I can request one via the feedback/complaint e-mail template. So, I satisfy their demand by writing a complaint about this incredibly poor process and I provide all the necessary details for my receipt request (conf number, flight number, dates, name, amount, etc.) 5 days later, crickets. Not even an acknowledgement that my request is in queue. So today I call corporate, hoping to speak with someone that actually cares about customers. When I chose the "customer relations" options guess what I get? That's right, the message literally says to hang up and call the number they use for complaints. It is shocking to think that there are well paid people in senior level service and operations positions that think this is a good customer experience. They should be embarrassed.

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03 May 2014 07:05:00 Dave @ SLC

Friday, May 2 @ 4:10pm - Poor service, policies, and general business practices... Be advised that you must reach counter/representative 45minutes before departure. Something Southwest, Delta, and others don't do. Attendant was working with other customers for awhile (by herself) and I missed the 45minute window. Or was it professional 'mis-direction;' with both the flight being oversold and their 'contract' employees understaffed so they had to leave the counter to attend to Gate duties? Net Result = Missed flight with domino effect of missed events (Sisters Birthday), lost payments ($400+), etc! Nothing like paying for something/goods you don't receive.

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03 May 2014 09:05:00 david

Frontier airlines is the worst airline ever, i was on a non stop flight from Atlanta, ga to Spokane, wa. they stopped in Colorado for an hour... why? because there was some "bad weather..." weather.com says 64 and sunny..... we stayed there for another hour saying they had to do "fill up on fuel" (why didnt they do that during the 1 hour of waiting in the plane???) and then we took off, less than an hour later, landed in Colorado because they wanted to... we were 2 hours behind and nobody cared to hold a plane for the 100+ passengers. not only that but it was about 930pm and everyone decided to just go home... no hotel, no compensation... no nothing... they just told us to * off and come back tomorrow morning at 8 when the next flight was....

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28 April 2014 06:04:00 Guest

Frontier shoots themselves in the foot again. They decided to muck with their pricing structure and spam the Internet with it. Spam is NEVER a good customer relation. Idiots.

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26 April 2014 02:04:00 Hugh

Apparently I bought something called a basic ticket. When I arrived at the ticketing counter I was told that I could only have one carry-on. No big deal. I had a leather shoulder-strapped briefcase that could easily fit into my shoulder travel bag. I was told that my shoulder travel bag had to fit into the smaller of two bins near the counter. I went over to that bin. My bag fit into it but poked a few inches out of the end. Height was fine. Mind you my shoulder bag isn't particularly big. It is canvas and would easily fit under an airline seat or in an overhead compartment. I asked the staff if it would be OK and they said they weren't sure and told me if the staff at the gage decided it was too big I would have to pay $100 to carry it on. Yes! $100! They said if I wanted I could pay the staff there at the ticketing desk $50 to carry it on. Yes! $50! Or I could check in on line and pay only $25 to carry it on. Only $25! OR I could pay the staff at the ticketing desk $25 dollars to check my light, canvas shoulder bag that would easily fit under any airline seat or in an overhead compartment. Or I could check in on line and pay $20. Needless to say I was delighted to have so many options before me. I selected to go over to an empty seat in the terminal, pull out my IPad, go the the Frontier website and pay $25 to carry my bag on the plane with me, the canvas bag that would easily fit under any airline seat or into any overhead compartment. When I returned to the ticketing desk I asked if they could assign me a seat since I didn't see any option to do that when I bought the ticket or checked in just then. They said sure. I asked for an aisle seat. The airline staff told me I could get one for either $25 or for $20. Stretch seating for $25. More options! I asked if they charged for every aisle seat. The staff person said I had bought a "basic ticket" so they had to assign me a seat and no aisle seats that didn't cost extra money were available. Well, I had three choices, pay money or more money or let them put me in a random seat. I decided to let them put me in a random seat, probably at the back of the plane near the toilet. I figured I had them then since I would use the bathroom at some point. I checked my pockets for quarters to be sure I could get in one.

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25 April 2014 04:04:00 Edward Jusiewicz

On April 21, I made a reservation for my Daughter Sarah Jusiewicz, reservation QDFPYR for a flight from Trenton to St Louis roundtrip July 2nd with the return on July 6th from your website. While on line today I could purchase the same flight for 139.00 instead of 244.19. Please let me know what type of price guarantee so that I can be refunded the difference. If you review my account you will see I also have a 3 more tickets on the same flight for the other members of my family. I have also told many people about Frontier from Trenton and have used your service to North Carolina in the passed. He is the web site that I could have used to book the 139.00 fare. www.onetravel.com/Default.aspx?tabid=192... Thank you and hope to hear good new soon. Edward Jusiewicz 609-893-4135 emscjus@comcast.net

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27 February 2014 03:02:00 Melissa West

I wish I could give negative 10 stars to Frontier. My husband and I got to the airport to discover that the flight had been delayed 10 HOURS. There was ONLY ONE PERSON BEHIND THE DESK to reroute an entire planeful of people. We got in line and the line had barely moved in 2 HOURS. I called Frontier while waiting-the person I spoke with never apologized, and said the next time we could get out to our destination was 5 DAYS FROM THEN. UNBELIEVABLE. I then went to the American Airlines counter-they said if Frontier was willing to release the first half of our tickets they would be glad to honor them. I called Frontier again and THEY REFUSED. Trying to make something work, I then asked this Frontier agent if I could reschedule the return date for 5 days later, given that they wouldn't fly us out for another 5 days. The agent said they would do that but we would have to pay 100$ EACH for a rebooking fee, PLUS any difference in rates for the tickets (which of course would be more expensive because we would only be booking the return 12 days out). UNBELIEVABLE. NO APOLOGIES, AND NO WILLINGNESS TO MAKE UP FOR US MISSING OUT CONNECTING FLIGHT AND NOT OFFERING ANOTHER FLIGHT FOR 5 DAYS. UNBELIEVABLE. Everyone in line (we got to know the other folks because the line wasn't moving at all) had horror stories about Frontier. I have only written 2 other reviews in my life, both 5 stars because I really liked the services. The Frontier service was so egregiously bad I just had to warn others.

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19 February 2014 06:02:00 Guest

This is by far the worst travel experience I have ever had. We purchased our tickets on the Frontier website. We planned to purchase stretch seating on the return flight because their regular seats are far too small. After we had gone through the entire process of purchasing the stretch seating for $25 a seat and were about to walk away the attendant stopped us for our carry-on luggage. When we purchased the tickets said they included a carry-on bag and a personal item. The attendant said our tickets included a carry-on for our first flight and would need to check the bags for the second flight. If we waited to check them at the gate of the second flight it would be $100 a bag. She said we did not get carry-on's on the second flight because we purchased our "basic" tickets through a third party site. However, we did not, we used FlyFrontier.com. So we had to trade our stretch seating to pay for our checked bags. To make matters better, we spent so long figuring all of this out that we did not have time to get food. Everything on the flight cost money. $1.99 for soda. Even Alaska Airlines still gives out free soda and snacks. We had to wait 10 minutes at the gate because there was something wrong with the air system on the plane so it was far too hot. Nothing good about this flight.

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11 February 2014 02:02:00 KC

This airline totally sucks I will never fly them again!! I had to cancel my original flight w 4 people so have a credit. I had been watching the cost of flights fr om Portland to SNA orange cty CA It had come down in prices I called to make our reservations. After waiting on hold for 20 minutes The lady told me that she could not honor the Internet pricing because when you hit the "next" button it said that it wasn't available which was a nice ploy also the lady was totally horribly rude then I got transferred to a manager because I asked for a manager because they wouldn't honor their pricing he was totally rude as well! Both tried to charge me $75 per ticket when it clearly on my refund says $50 per ticket! It's a total rip off I've checked all the other airlines they're at least $100 cheaper per ticket than frontier, but because I have this credit I have to fly them! They gave me 2 confirmation codes only one works, so only 3 of our flights are showing where's the 4th? They said I would get a confirmation email and never have!! I in the end paid over $1700 for a flight for 4 from Pdx to Anaheim CA I could have drove for wayyyy less not including the 3 hour lay over in denver that the other airlines don't have!! Now I have to call and wait 20 min to talk to their beyond rude customer service to find out wh ere our 4th flight went and why I've never received an email!

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26 January 2014 10:01:00 Guest

I STRONGLY recommend that you only use Frontier Air as a last resort for your travel. They have recently changed the way they do business and their new business plan is to hit you for a fee at every chance. Honestly I felt as though I had gone into a bad neighborhood and was getting held-up at every corner., They charge you for EVERY bag you take on the plane, you cannot get a seat assignment before the gate unless you pay an extra $8 fee, they even charge you $2 for water on the flight. One of the most humiliating things is that just before boarding the plane they demand that every purse, bag, briefcase and carry-on must fit into one of two different measurement devices and if it does not, they charge you $100 to check the bag!!! It took an extra 45-minutes for everyone to line up and go through this humiliation. Mothers with children were trying to manage, an older woman got confused. Really, just for a few more dollars. The flight attendants HATE the new rules because it makes the passengers MAD and they blame the flight attendants. Not the attendants fault of course, but I can understand the frustration. So, be smart and use your dollars to vote for a better, less greedy approach. I say this even if you pay a few dollars more up front, because in the end you will probably NOT save anything on Frontier.

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07 January 2014 09:01:00 Guest

I used to fly your airline all the time. However, in the last trip I was treated horrifically by your staff and service and will never fly frontier again. In addition, I will do everything in my power to tell my other jetting-setting friends and booking agents to never book a flight on your airline. If you want to keep customers you probably should think about hiring kind staff and actually getting people to their destination on time.

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18 December 2013 10:12:00 stranded in Austin

Never flying frontier again. I do believe they hate people. 15 people were not allowed to board (me included) and we watched for 20 minutes while the plane sat there, not going anywhere. Usually airlines wait when they notice a large chunk of their passengers are late because of airport inefficiencies. Not a chance with frontier, they care more about the animals on the tail of their aircraft than the passengers actually paying them to fly.

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11 December 2013 09:12:00 Carly

NOT VETERAN FRIENDLY! I am very saddened to report their absolute unfriendliness and lack of courtesy to THIS military family. I have called and pleaded multiple times about the "policy" Frontier has in changing my husband's flight over the holiday, and also our honeymoon (he's called multiple times as well). My husband's orders were changed, which he has no control over. We booked with Frontier over a month ago to secure him a ride home (as he has been away for 4 months). Countless phone calls and supervisor conversations have yielded nothing. "We will waive the (ridiculous) change fee but we will still charge you hundreds of dollars in fare costs" is their only reply. I understand policy. I've worked for companies with policies much like Frontier. Yet I've never encountered a company not willing to honor their servicemen and ignore their plight so ungraciously. What a sad company and I feel for anyone that does not heed my advice. Book anyone else! Especially the company that waived any and every fee to the 40 other soldiers affected by order changes: Delta. They have always worked with me and been forgiving should my circumstances change. Shame on you Frontier! I've never sought anything free, save a little courtesy.

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14 November 2013 08:11:00 Guest

I was to depart today 11/13 from seattle to new orleans. Got to the airport my flight was delayed 2 hours so when I got to Denver they told me I had missed my connecting flight. The only thing they offered me was to fly me to Baton Rouge or Biloxi . Way too far for me to drive home . They said the next flight available is 11/16! What kind of * is that. They said If I want I can buy another ticket on another airline to fly into New Orleans. They made it seem as if it was my fault when they delayed my flight in Seattle and made me miss my connecting flight. And they didn't even email me to tell me my flight was delayed till after I got to the airport. They didn't offer a free ticket or a sorry or anything. Not worth the hassle!! I do not recommend this airline to anyone.

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03 November 2013 07:11:00 Guest

Well, last summer I flew from Delaware to Houston for 110 with the knowledge that I couldn't be sure I would actually get there, and not check any bags or get any snacks while flying. I was ok with that for the price. Now the same flights are 500-800 dollars?!? Forget it. A company charging that much for anything that doesn't cross an ocean deserves to go out of business.

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01 November 2013 04:11:00 Guest

I am a frequent flier on various airlines, but trying Frontier was the worst mistake I've ever made. My trip was supposed to start from Portland, OR and end in Houston, TX. At the airport they had only one check in counter and only 2 representatives, and when I arrived there 50 minute before departure (imagine the cut off line was 45 minute before boarding) there was no representative at the check in counter, so i tried the kiosk machine to check in, but it said i need to check in at the counter. So, I contacted the company (800) 432-1359, and TSA agent, but to vain. The 800# representative put me on hold for almost 2 hr. on and off. Then, when I decided to rebook they told me to pay $100 despite a long wait and their fault, even denied by telling me i arrived there 15 minutes before *LIE* then they put me on next day flight at 6:12 am. I wished my agony ends there, but not. I was the first person on line to check in, I only had small carry on and my suit on my hand, but they told me to check in my *small* carry on and pay $25, which I never see any airlines charge in my entire life for a carry on +suit. Frontier airline is a straight up rip off, unprofessional customer service, and a disgrace for entire airline industry. Based on my experience I would never ever use Frontier airline.

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08 October 2013 02:10:00 Guest

This airline is the worst! My wife looked and found what looked like good fares but OH NO! Not only do they charge for a checked bag, they also only allow one personal item at the gate, which the * actually took and measured and said I could not take! I went and rammed the thing thru the hole and she threatened to call security because I showed her it would fit! I was carrying my wifes bag (anyone else ever carry * for your wife?) Dont do this on Frontier! My wife went ahead of me and the * would not let me carry the bag!!! I turned to a passenger behind with no bag and asked them and they took it and the * let them! What an idiot! They dont give ANYTHING, no snack, no water nothing!! Every flight, (I had four this weekend) took off at least 20 minutes late becuae if there was a seat unfilled these assholes ran out to the bar and got on the radio stations trying to fill it and made the whole flight wait! They must have scoured the bars and the waterfront last time cause they couldnt fill the flight and we left 40 minutes late!

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23 September 2013 06:09:00 Frustrated

I was sent an e-mail stating that my booked flight had been changed, and to check out the new itinerary for approval. During that process it stated that a new confirmation would be e-mailed. It's been 3 weeks and I am still waiting. So, I called the customer service number. The automated message said my "Wait Time" was 18 minutes. Not a problem; put the phone on speaker and go about my business. Finally, a ring.........and then silence......and then it hung up! What the heck? After 22 minutes and it hangs up? That's just wrong! Why would you call it Customer Service when there is NO SERVIC? I bragged on Frontier in the past, but it's been about 3 years. So many things that set them apart exists no longer. Not looking good for my next trip.

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11 September 2013 09:09:00 Guest

NEVER FLY FRONTIER AIRLINES Incredibly, after spending 8 hours at the Denver Airport waiting for my Frontier Airlines flight to LA, I am now back HOME!!!! I have not experienced this magnitude of incompetent and consumer unfriendly airline since America West - which went bankrupt because of their policies. Frontier also went bankrupt and was bought by Republic Airlines, which apparently is also trying to create the mother of all poorly managed airlines. They frustrated so many people today that, instead of actually providing good customer service, they called in Denver Police to watch the customer service counter. Then, instead of assisting the customers in need, the manager spent his time chatting with the police!!!! NEVER FLY FRONTIER AIRLINES - unless you are a masochist

Frontier Airlines 
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05 September 2013 04:09:00 Guest

I have flown hundreds of times all over the world. Some experiences have been good, others were bad, but flying with Frontier Airlines was the very worst ever! The The check in counter was incredibly understaffed, and the few people working there were so stressed out that their behaviour ranged between autistic to plain nasty. I was not allowed on my flight, because I was attended in the counter 40 minutes prior to departure, and thus lost my flight back to Spain and had to buy a new ticket. I was at the FlyFrontier counter one hour before the flight, but there was a huge queue, and even when I was actually at the counter, the attendant chose to take care of 2 other customers before me, therefore was attended only 40 minutes before. Moreover, I was never informed that I need to be there at least 45 minutes before departure, and the answer I got "everybody knows that" is not satisfactory, because I didn't know that, nor did the American friends who took me to the airport. The treatment I got from the supervisor was despicable, and I was made to purchase another ticket for a flight that was delayed more than 4 hours, so that I lost the next flight to Spain as well. No apology was offered in any of the two incidences. More than that, I just had an accident the day before and needed a wheelchair, which was refused to me until I bought the next ticket, then given after a wait of almost an hour. The airline gives no satisfactory explanation or compensation for their terrible behaviour. All in all I recommend to avoid them like the devil, unless you have absolutely no other option!

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03 September 2013 06:09:00 Bullied by Frontier

I rarely fly so must have misunderstood my options when checking in on-line. Was ready to board my flight in Denver and they told me I wasn't allowed to take my carry-on luggage unless I paid an additional $100, which I did not have. Of course by then the flight was boarding and I had only moments to grab what I could out of my suitcase and stash it in my purse. In the meantime the manager at the desk was hounding me about not overloading my purse and that I couldn't leave my suitcase just sitting there. I'm not sure what she thought I could do with it, since she wouldn't let me take it on the flight. It was as though she was the one getting the $100 for herself. She was very unkind and could have cared less how she made me feel in front of everyone there. After just attending a family funeral, this was just more than I could handle. I cried the whole trip home because of the stress. Now I realize I left my camera in that bag and that is a major loss for me. Frontier SUCKS!!!

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27 August 2013 01:08:00 Mike

I arrived at 5AM to the Salt Lake City Airport to find my flight cancelled..........I found that nobody I spoke to had received any type of alert, some of whom did not know the flight had been cancelled until I spoke to them (I found out only by walking to the front of the line and attempting to use an electronic kiosk when another customer, not employee, informed me that our flight had been cancelled). After an hour and fifteen minutes we were finally addressed by a Frontier Airline employee who was passing out customer service cards and telling us that we would likely have better results by calling or rebooking, which I did seeing as the customers that were at the front of the line upon arrival were still being worked with. I called, finding a 45 minute wait should be expected that would leave me on the line waiting to be helped until after my original flight time. Like many customers I was on a tight schedule and decided to book with Southwest Airlines. My Southwest flights were excellent. On the returning trip the first flight was 45 minutes late, which was known by the gentleman at the front desk when I had him print my connecting flight ticket, but was not relayed to the customers until 10 min prior to our original boarding time. We had a similar wait on my connecting flight though we were told repeatedly that there would be a delay of some sort, with no explanation or expected time, which ended up lasting at least a half hour. I understand that things like this happen but I was happy to land in my final destination and know that I will never book with Frontier Airlines again for the simple lack of customer service or communication before, during or after delays, and a frustrating post-trip experience as I work to try to make my experience right. If I was not persistent I would not have heard from the Airline by now, though the issues that have stemmed from the trip are far from resolution.

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02 August 2013 08:08:00 Guest

I used to work for Frontier, so I know the previous comment is likely to be true. They bottom line with Frontier is profit, and customer service takes a back seat to the almighty dollar.

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02 August 2013 02:08:00 Dai McClurg

Flying Alaska Airlines most often, I've never had problems getting on my flight when I arrive 60 to 90 minutes early to SeaTac. Today in Denver I arrived at the Frontier check-in line one hour in advance of my flight. I was told I could not check in at the kiosks, but had to stand in a long line. Repeated appeals for help to those minding the line resulted in no help at all. When I got to the counter, there were still 35 minutes until my flight. With no emotion on her face, the woman at the counter told me I was late, would be bumped to a flight 10 hours later, was charged 100 dollars to rebook, and just treated me like dirt. The entire staff I interacted with was just no help at all, and evidently couldn't care less about the predicament I was in. A few years ago, I missed an Alaska flight after getting caught in traffic, and was re-booked on the next flight with no charge, no hassle, and complete courtesy. With other airlines, I've seen the staff expedite the line to make sure those with imminent flights actually make them. I will never fly Frontier again.

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01 July 2013 07:07:00 Guest

I'm sitting in the Denver airport waiting for my flight to Dallas. There is over a 3 hour delay and I was never notified by the airline via email, text, automated call, etc. When I spoke to customer service about the delay and tried exploring different options to switch flights, I wasn't given any information and was told they could not do anything until 10:50 pm. Considering its a Sunday night and the last flight out I was hoping for a little more than that response. I have never experienced such lack of customer care with any other airline. This is my first and last time using Frontier.

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29 June 2013 04:06:00 Guest

I was so exited to find cheap tickets on a direct flight from New Orleans to Denver. I have flown Frontier in the past and loved them. Our trip was great except for one lost bag on the return home flight. At first I thought no big deal, it will come in on next flight. I had 50 lbs of clothes, makeup, gifts, hair products, shoes--everything to make it for 10 days. Large roller bag. The customer service I have received from Frontier has been the worst I have ever experienced from an airline. They don't call, they don't write--I don't think they are even looking for my bag! It's been five days now so that means it will go to lost and found department. I've had to repurchase chi flat iron, makeup, shoes, electric toothbrush, and clothes. No word from Frontier on how to get reimbursed for my loss or a refund on my check bag fee. How disappointing Frontier! The excuse I get is that you are now contracting out and these are not Frontier employees I'm dealing with. They are representing YOU!!

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28 June 2013 08:06:00 Guest

I wish I could give this company negative stars. In over 50 years and more than a million miles of flying I have never had as negative an experience as I had with Frontier. It was the day before Thanksgiving. I had my computer in a little carry-on bag, plus a violin. We began to board but then, for no apparent reason, were held up up for some minutes on the jet bridge. I took out my computer and did some work. As I got on the plane, the attendant said that as my computer was out I now had three items and I had to put one in baggage. I politely pointed out that the computer fit in the carry-on and that as I was going to take it out again in a minute, why make me put it away just to board? She insisted and I complied. There it should have ended. But as I was walking down the aisle I muttered - softly - to my fiancé, "What a bunch of b.s.," using the word I am initializing. It was at this point that ANOTHER flight attendant overheard me and had me ejected from the flight! This cost me a great deal of money and most of a day trying to get to my destination. Although I had never before been thrown off a plane, I was still willing to write it off as a grumpy flight attendant. It is what happened next that is truly upsetting. I wrote a carefully considered letter to the President of Frontier, David Siegel, explaining what had happened. I expected an apology and a refund. Instead I got what was, essentially, an f.u. letter and was offered a coupon for 1/4 of what it cost me to book a new flight. He cc-ed his arrogant reply to the head of his customer relations who promised to "investigate". Months - and many fruitless hours and exchanges - later - I was offered another coupon for somewhat less than what I originally paid. There is a serious disconnect between this company and its passengers. I will never fly this airline again unless there are truly no alternatives.

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09 June 2013 07:06:00 Guest

Frontier charged $40 to destroy my luggage and then when I complained by email, sent response over one week later saying there is only a 4 hour window from arrival to complain! Considering there had no staff at Fairbanks Airport when we arrived at 10 pm....that easily solved their problem! Will avoid this airline in future....service greatly lacking in all areas, but baggage was worst of all!

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06 April 2013 09:04:00 HARRY DAVIS

i AM TAKING YOUR AIRLINE OUT OF CANCUN TOMORROW BOOKED THROUGH APPLE VACATION FLT 8561 AND i CANNOT CHECK IN BECAUSE NONE OF MY INFO MATCHES YOUR REQUIREMENTS. I WISHED TO NOT ONLY CHECK IN BUT DO YOUR PREFERRED BOARDING. APPEARS I WILL BE ABLE TO DO NEITHER SINCE MY APPLE INFO DOESN'T HAVE THE NECESSARY CODE FOR CHECK IN. ADVISE TO doodlesmacker@comcast.net

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26 March 2013 05:03:00 Guest

This has to be the WORST airline EVER!!! Delay from the beginning and it got more disgraceful at the end. 1 hour to start with then 5 hours on the return flight. This was a 1st time flight via frontier and as a some what frequent flier this is the last time ever I will place any part of myself near frontier. The personnel were friendly enough at the airport, BUT they also never knew anything concerning what was going on and getting on the phone with a rep at the time is different then after your flight is completed when they will then straight up and lie to you about the circumstances in question. I have to rate this as a 1 star per the review but I would give then a negative 100 at best. Also, when you get your tickets from the kiosk they ask for an email address so they can contact you for instances such as these delays yet they will NEVER contact you when they seem to happen on a constant basis apparently via frontier.

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09 March 2013 09:03:00 Guest

Horrible airline. Frontier just does not care about its customers. I highly recommend searching for alternate airlines before booking with them.

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12 January 2013 07:01:00 Guest

HORRIBLE Customer Service!! I arrived at the Denver airport on time from SFO and was to Catch my flight at 3 pm to Colorado Springs, the agents at the counter never once communicated to ANY of the customers waiting for their flight that the flight was delayed, we had to either ask or see for ourselves on the monitors. It was delayed to 7:19 pm. 7:19 pm arrived and NOT ONE page again, customers were approaching the counter when the two ladies who had been chatting and were more concerned with 2 males ,who work on the runway with baggage , finally said that it was delayed to an 8ish flight. That is when they decided they did not have a pager that was working. Then we came to find that the 8 pm flight was cancelled and we would now have to go on the last flight at midnight!! (9 hours later!!!!) By this point customers were very upset!!! NOT because of the delays so much but because there was NO communication, not even taking the time to walk over to the area everyone was sitting to explain delays or cancellations!! The girls tried to turn it around on the passengers calling their supervisor who ALSO was very disrespectful to all the customers who were very unhappy with their service! In fact the supervisor called the police on the customers who were very loud and vocal about their level of service! I didn't know it was a CRIME to get loud about how you are being treated by a company who will easily take your money but do NOTHING in return not even to give you pleasant and expected Customer Service !!! Is it NOT their jobs to at least inform passengers?? I fly around the United States for a living and I don't care how CHEAP of a flight Frontier will offer, I will pay the extra money to be treated with respect and with some level of service.

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23 December 2012 08:12:00 mahnaz eghbali

Its not a good airline, Frontier airline. They cancel our flight because of not having a pilot to fly the plane. They did not try hard enough to find us another airline to take us to are distinction. Extremely very poor airline i will not fly Frontier and I will not recommend to any friends.

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14 July 2012 11:07:00 Guest

this is the worst airline I have ever experienced. It could fill a book the lousy experiences I had in one 24 hour period with this airline. It started with my flight from Arizona to NY with a stop in Denver got there at 10 am. On the way to Denver there was so much flight problems we thought we would crash, the oxygen masks fell down and the snack cart went tumbling, I had to throw up! The entire flight was horrified..then , when i went to connect to my flight to NY< they sat us, and told us we would have to wait till the lightening storm stopped, after trapping us on board for 1.5 hours with no air conditioning or ventilation we mutinied till they let us off. we sat waiting for hours, was reseated, and the flight attendant demanded i sit in a seat not assigned to me next to a highly intoxicated man who tried to touch me. when i complained the flight attendant threatened to throw me off the plane. BTW the ear phones given were broken and so was my tv. we taxied around for another half hour and was told the weather would not allow we would have to get off and take the next morning flight. everyone was drained. eventually after night fell and declining to put anyone in a hotel, they decided to take us at midnight to NY. while seated in the first row across the flight attendant's seat i could hear one of them talking about me, saying "if she doesn't apologize im going to throw her off" i thought i was losing my mind from all the stress. so i closed my eyes and opened them to find the flight attendant inches from my face yelling if i didn't apologize he would use his control to throw me off. for what I asked? and he claimed I had accidentally stepped on another passengers toes and didn't say sorry. i didn't realize what i had done and tried to explain this, he said no matter, if i didn't apologize he would expel me from the plane i burst into tears from this bullying and just thought to myself, i wanted to get home. everyone around me was exhausted and drained and * . If i could sue this airline I would. but the best thing to be done is to tell the world what disgusting people this airline employs and to understand that a cheap ticket is not worth the nightmare.

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