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HOME ⇒ Airline and Airport Discussion Forum ⇒ Malaysia Airlines


Malaysia Airlines Discussion

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04 August 2020 01:08:00 Mrs Susan Morgan

We booked a return trip from LHR to AUK for the 10th February returning on the 9th June. Our return journey was cancelled by yourselves, because of Covid 19. Our travel agent informs us, that they cannot contact you, and haven't received the refund. We have now been waiting 16weeks. Look forward to hearing from you, this is now urgent as we have had to pay for 2 flights. Thankyou

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03 August 2020 09:08:00 Lee Vv Ee

I already paid for the ticket buy why it say i havnt pay ?

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24 June 2020 12:06:00 Guest

1 warning Warning No information on baggage policies was found for the selected itinerary. (15247 [24963]) What does this mean on Malaysia Airlines booking

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03 May 2020 06:05:00 Guest

MAS is not taking our view seriously. All they offer is a travel voucher which you can only use for the passenger the original ticket booked under, and need to top up fare difference! Moreover, if you book somewhere cheaper, the remaining value will be forfeited! This is unacceptable... Please help to sign and share this petition! www.change.org/p/izham-ismail-demand-mas...

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03 May 2020 06:05:00 Guest

Mr & Mrs Moody : Case: GTS08928-03/2020 We have received an email saying we can have a Travel voucher. We do not want a travel voucher thank you. We would like a cash refund please so that we can pay our credit card bill as we had to purchase alternative flights back home to the UK. hi

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23 April 2020 07:04:00 Mr & Mrs Moody

Case: GTS08928-03/2020 We have received an email saying we can have a Travel voucher. We do not want a travel voucher thank you. We would like a cash refund please so that we can pay our credit card bill as we had to purchase alternative flights back home to the UK.

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20 March 2020 02:03:00 Guest

Guest : Guest : Hi, I tried to book a ticket with Malaysian Airlines and i have done the payment already, this message came up: A payment transaction is already in progress. Please contact your travel agency or try again in a few minutes. (66708) Does this means the booking failed?

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16 March 2020 06:03:00 Guest

Guest : Hi, I tried to book a ticket with Malaysian Airlines and i havent done the payment yet, this message came up: A payment transaction is already in progress. Please contact your travel agency or try again in a few minutes. (66708) Does this means the booking failed?

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11 March 2020 10:03:00 Guest

Lava : How to print the invoice after the booking buy air ticket ?? i forget to print.... pls email to trthirumal@gmail.com]

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03 March 2020 09:03:00 Guest

"We are having difficulty accepting the form of payment details provided. Please validate and try again. (46200)" , "No information on baggage policies was found for the selected itinerary. (15247 [24963])" I try to modify my air ticket and pay through my credit card, these messages keep prompt out!!!! Please help

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22 February 2020 06:02:00 Guest

please anyone help me. We are unable to proceed with the payment using credit card as they required us to perform the 3D secure identification. Please advise how can i get the identification. Should call bank or not.

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04 February 2020 12:02:00 KIRTI KUMAR

I hv been having serious problems to redeem a Maswings flight MH3222 from Miri-Labuan on 22 Feb the past few weeks as it is not offered. I also randomly checked to redeem other Maswing sectors such as BKI-LDU, LDU-SDK & SDK-TWU & same end result. Called up the Call centre, emailed both Enrich & gccc.reservations. End results: Run-around without definite answers & solutions to my predicament. This is the ENRICH-MAS bolih.

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22 January 2020 02:01:00 Guest

Guest : I have problem when I already succesfull pay the ticket via online banking, it says error 66708. But i already bought the ticket and no booking number are given because it's says error. How do i get my money back?

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10 January 2020 06:01:00 Lava

How to print the invoice after the booking buy air ticket ?? i forget to print.... pls email to lyplavanya@yahoo.com

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09 January 2020 10:01:00 Guest

You can call them at 1-300-88-3000. I had trouble with my booking as well. I called them and the representative helped me with the booking.

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06 January 2020 06:01:00 Guest

Guest : Guest : help : Nazed : How do i get rid the error "Total length of first name plus last name plus date of birth is too long"? me too... ha same here.. need help!!ve been trying for more than 10 times Helpppppppppppp Help please

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05 January 2020 08:01:00 Guest

I recently had an incident as a passenger unable to use their 'satellite' Golden lounge. Apparently I needed to use the 'domestic' golden lounge in another building. The staff were rude and unreasonable. It will be the last time I travel with Malaysian and certainly the last time travelling through KL (unless with Airasia). MAS still struggles with there customer service and for an airline which struggles and entering 2020 'Visit Malaysia' year...SHAME ON YOU.

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22 December 2019 06:12:00 rajanikanth

what is code 4613 in payment option

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20 December 2019 06:12:00 Guest

I have problem when I already succesfull pay the ticket via online banking, it says error 66708. But i already bought the ticket and no booking number are given because it's says error. How do i get my money back?

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16 December 2019 06:12:00 Zeynab

How can I remove service? I have selected a seat but after realizing that it needes to be paid I have clicked on "ignore change". but the seat still selected and I owed 160MYR.

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26 November 2019 12:11:00 Guest

Hi online payment keeps declining all my credit cards Amex visa and MasterCard , all the cards are good.

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15 November 2019 12:11:00 Kong Hui Lan

I don’t receive a single email from malaysia airline..

Malaysia Airlines 
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12 November 2019 09:11:00 Guest

What should I do if I want change the name of ticket?

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05 November 2019 11:11:00 Guest

How to retrieve the invoice after the booking cause what we got only electronic ticket receipt

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15 October 2019 06:10:00 Guest

hi, if i only have credit card transaction date and credit card number, can you help me reprint the invoice?

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15 October 2019 03:10:00 Ling Pik Yieng

Payment error

Malaysia Airlines 
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22 July 2019 08:07:00 Guest

How to retrieve the invoices after the booking cause what we got only electronic ticket receipt

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21 July 2019 01:07:00 Guest

I need to change the date of birth on the details filled for the passport. How do I do it?

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16 July 2019 07:07:00 Guest

trouble paying with VISA debit card.

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14 July 2019 02:07:00 kayekd3

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09 July 2019 03:07:00 Guest

Guest : Hi, I tried to book a ticket with Malaysian Airlines and when i did the ..... i didn't manage to get my booking reference and confirmation email. Exactly the same problem with me!! So, how it was ended up??

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13 June 2019 04:06:00 Guest

Hi, I tried to book a ticket with Malaysian Airlines and when i did the ..... i didn't manage to get my booking reference and confirmation email.

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29 May 2019 07:05:00 Guest

how to get invoice for my booking ticket?

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16 May 2019 08:05:00 Guest

Hi, I tried to book a ticket with Malaysian Airlines and when i did the payment, this message came up: A payment transaction is already in progress. Please contact your travel agency or try again in a few minutes. (66708) Does this means the booking failed?

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01 May 2019 07:05:00 Guest

Hi, I tried to book a ticket with Malaysian Airlines and when i did the payment, this message came up: A payment transaction is already in progress. Please contact your travel agency or try again in a few minutes. (66708) Does this means the booking failed?

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18 April 2019 04:04:00 Guest

We are having difficulty accepting the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one (4613 - 34391)

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15 February 2019 05:02:00 Guest

Hi, A payment transaction is already in progress. Please contact your travel agency or try again in a few minutes. (66708) I cannot make the payment...why?

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03 February 2019 05:02:00 Guest

Can I change my name to another person on Malaysia airline ticket??

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16 January 2019 05:01:00 Noraini simpson

I just want to know, why the fare from kl to Perth is so expensive $8000.00 one way, is the system of ticketing * the wrong key, n yet fare London one way is 1,700 this so radiculous, please explain

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11 November 2018 04:11:00 Guest

I was in in the midst of making payment to buy the mas Arline flight ticket. I got a message :A payment transaction is already in progress. Please contact your travel agency or try again in a few minutes. (66708) May I know what I should do? Does it mean the payment already failed?

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09 November 2018 05:11:00 Andrew

My ticket name is wrong and malaysia airline refuse to change it and asking me to refund the ticket and rebuy another one, you make customer feel really bad image on this and consider everything is customer fault this is bad. I hope you can make it better for customer service to earn your customer faith back.

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04 November 2018 09:11:00 diana ong

what should i enter?

Malaysia Airlines 
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21 October 2018 03:10:00 Guest

Guest : help : Nazed : How do i get rid the error "Total length of first name plus last name plus date of birth is too long"? me too... ha same here.. need help!!ve been trying for more than 10 times Helpppppppppppp

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24 September 2018 07:09:00 Ali

I want to complain about the penalty fee and no show up fee that is totally £641 plus my original ticket price which I have paid before through travel agency my e ticket number new one is QP3YBL I was very ill with ear pain and dizziness yestarday I couldn't get up and it was Sunday I couldn't call the travel agency they were closed and the Maleysia Airline couldn't get hold with them as the number kept ring my full name Ali Ibrahim email Awes16@hotmail.com Please get back to me as soon as possible thank you.

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21 September 2018 09:09:00 Mariana

Nurlisa : How do I rectify this problem? I have to write my full name in accordance to my passport, don't I? Or is it sufficient to put one of my first names?

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03 September 2018 10:09:00 Guest

My last name is komaraswamy abraham john thomas and it does not accept . let me know what has to be done

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19 August 2018 10:08:00 Nurlisa

How do I rectify this problem? I have to write my full name in accordance to my passport, don't I? Or is it sufficient to put one of my first names?

Malaysia Airlines 
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13 August 2018 01:08:00 Guest

i just flew to Phuket and return (Melbourne )this mouth using your airline i was so disappointed in the food on the air craft ,,i was so sick from the food i vomited all the way home and two days afterwards , i had to take off work . aswell only got two very small drinks the whole trip i will not be flying with Malaysia airline again ,, i will go go back to THAI AIRLINES

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08 August 2018 05:08:00 Murali

I was trying to book flights from BLR to DPS and DPS to BLR . Travel dates 13th october 2018, and return on 22nd october 2018. I was successfully able to go to payment but getting "We are having difficulty accepting the form of payment details provided. Please validate and try again. (46200)" error when i try to pay using my citi bank visa credit card.

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06 August 2018 10:08:00 Guest

Shirley : Hi my booking number LZB4P3 was cancelled by airline on March 5 2018 So I want to book April 2 2018 how much is the fee to pay? Pls email me n let me now

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05 August 2018 04:08:00 Guest

Zuhaira : Please help me! I try many times to fill the name.. but still got error. I need to fly on sunday. Thank you

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22 June 2018 03:06:00 Guest

Hello, may I know what can I do if my payment got stuck as i accidentally pressed back button when doing the payment? when I tried to pay again, an error showed that: A payment transaction is already in progress. Please contact your travel agency or try again in a few minutes.

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13 May 2018 12:05:00 SU535

year 2017- 2018 (all messages): This is not the Malaysia Airlines carrier site here, but the discussions forum here. There is no flight information /e-ticket number / reservation on this air carrier . Such comments are not fair. In order to get the correct reply, kindly attach the reservation / booking number and produce fllight number / airports. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be given within 2-5 days by free staff. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.

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08 May 2018 03:05:00 Guest

help : Nazed : How do i get rid the error "Total length of first name plus last name plus date of birth is too long"? same here.. need help!! me too... have been trying for more than 10 times

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02 May 2018 01:05:00 help

Nazed : How do i get rid the error "Total length of first name plus last name plus date of birth is too long"? same here.. need help!!

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16 April 2018 10:04:00 Guest

Hi hello, I would like to know the email address to email MAS Airlines regarding sponsorship. Your help is much appreciated.

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07 April 2018 05:04:00 Julie

Continually getting this error message for over a week when trying to access additional services on manage booking page, please can you sort out problem your end. All details I enter are correct.

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27 March 2018 10:03:00 Nazed

How do i get rid the error "Total length of first name plus last name plus date of birth is too long"?

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