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Malaysia Airlines Discussion
Could not update frequent flyer number when checking in - frequent flyer number provided is invalid
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I've contacted the customer service regarding the sports equipment like bicycle in a box with my dimensions exceeded their luggage 158mm. Finally after some checking she said I may do so but that's an extra charge but charges she can't give. So I called again and this time another department said no, I can't bring in my bike at all, can do with cargo shipment. May I know the exact correct answer please.
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We are having difficulty with the credit card details provided. Please validate the credit card information in your profile and try again. (4620) What is 4620 error? i tried 3 times and got the same error code. This is frustrating.
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The Malaysian airlines cancelled my flights during covid 2021 Dec. Since then I am trying for $7000 refund money, I call them every month, they just cut the call after keeping in hold.
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I had bought tickets to visit my birth country in 2019 after 10 years in Australia. However due to covid malaysian Airlines kept on extending the voucher we had and said we had purchased nonrefundable tickets, so they are unable to provide us a refund although they had cancelled and extended the voucher. Anyways after multiple phone calls to the call center, being cut off several times (on their end of course), we were tricked in to transferring our extending voucher into a credit voucher. Now they won't let us book flight tickets with the full funds we have and trying to trick us to get cheaper tickets while forgoing 1/3 of our funds that we have paid. They are absolute cheats and frauds; I never thought a well-known and reputable company could scam and trick people at a difficult time for most people around the globe. I am astounded. I will never buy any tickets from Malaysian airlines again nor will I recomend purchasing any tickets to anyone I know!
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Getting "A frequent flyer number provided is invalid. (119120)" warning during the flight booking in the Malaysia Airlines website. There are no updates about the warning in the forum's. Looking for the more info to solve the warning.
Unable to key in enrich number. Stated a frequent flyer number is invalid. Please do the needful.
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Guest : warning • A frequent flyer number provided is invalid. (119120 Hi, I was facing the same issue. So enter only the numbers from your enrich ID eg: ' MH123456 ' enter only ' 123456 ' It will accept the registration after that.
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2 errors We had difficulty understanding your credit card number as submitted. Please validate your entry and try again. (1209) Please provide us with a credit card expiration date. (1202)
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Why is the website not accepting my payment Error messages 64209 unable to retrieve insurance pricing info 4620 having difficulty with your credit card details provided. You have tried to process the money with the bank
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We are having difficulty accepting the form of payment details provided. Please validate and try again. (46200)
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Guest : We are having difficulty processing the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one. (4613)
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dr sallehuddin : dear all, i think that Malaysian Airlines is intentionally blocking my request to use my redemption points as part payment for flights! the credit card is intentionally blamed but as the bank is also concerned and called me to say that no attempt was made by MAS to debit the account then i can only come to the assumption that they just dont want you to redeem the points! this is outright FRAUD! Exactly, i m in the same situation, i tried to use the promo code they offered me and it is blaming the payment option. I wasted more than 8 hours in reattempting with different bank cards and discussing with bank support persnals. Malaysia airlines customer care is simply * . they put me on queue for 30 mins and the call automatically dropped off. it happend twice.. TOTAL FRAUD airline.
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dear all, i think that Malaysian Airlines is intentionally blocking my request to use my redemption points as part payment for flights! the credit card is intentionally blamed but as the bank is also concerned and called me to say that no attempt was made by MAS to debit the account then i can only come to the assumption that they just dont want you to redeem the points! this is outright FRAUD!
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I want to purchase air ticket for TPE-KUL, KUL-TPE, but the fares show in NTW, can I still make payment in RM?
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Been trying several times but this message keep popping out....what goes wrong? A frequent flyer number provided is invalid. (119120)
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We are having difficulty processing the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one. (4613)
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Hi everyone I accidentally canceled my mum’s flight and she was booking using her own enrich points. When I ask them to undo the refund but they said it’s been proceeded. And now they said about the enrich points are non-refundable. Is there anyway to refund the points?
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Guest : Hi, i already pay the ticket and then how do i get my ticket? because i get received this code. A payment transaction is already in progress. Please contact your travel agency or try again in a few minutes. (66708)
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Guest : The passenger/document association already exists. Please check the form of payment information and try again. (46132) what does it meann??? Guest : The passenger/document association already exists. Please check the form of payment information and try again. (46132) what does it meann???
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Dear I have contacted MAS at 03-78433000 4 times this morning... the conversation would be cut off to rate the service after 20 minutes of call... i was unable to complete my request and enquiry because waiting time to get a consultant to answer was already 10 minutes... sigh... i am really speechless... please help and call me at 012-2677101
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Been trying to pay for seat selection. Doesn’t like any card I try to use. Tried contacting them on Twitter but they haven’t got back to me since I sent them a DM
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A payment transaction is already in progress. Please contact your travel agency or try again in a few minutes. (66708) What does this mean? thank you
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Guest : Guest : I tried to redeem my enrich miles for flight tickets, something really funny happen whereby the payment cannot get through with a message: "1 error • We are having difficulty accepting the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one (4613 - 25657)" I don't think there's anything wrong with my credit card because when I try to book the flight with full payment (without mile redemption), it smoothly went through. It seems that the system intentionally blocked the miles redemption. I called MAS customer service many times and their answer was simply "system down" and nothing resolved even after 3 days. They suggested redeeming the miles for flight tickets through phone call but it cost extra RM300 than the online redemption. This is so ridiculously frustrating! Can someone from MAS please clarify? hi, how did u resolve the issue? im having the same problem Guest : Try to key in my Enrich number and the pop up message appeared this, A frequent flyer number provided is invalid. (119120). How to redeem my Enrich points when I am purchasing the ticket ??
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The passenger/document association already exists. Please check the form of payment information and try again. (46132) what does it meann???
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been trying to purchase tickets from KL to Langkawi since yesterday, but always appear this message "the system is temporarily unable to process your request. Please try again. (9102)" Anyone here can guide me on this? Thank you.
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[ERROR] A payment transaction is already in progress. Please contact your travel agency or try again in a few minutes. WHAT DOES THIS MEAN? AND WHAT SHOULD I DO. is it ok to make payment again or what??????
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Guest : Guest : every time I call and wait then it connects then the call ends. This has happened to me 5 times now. yesterday I waited for 21 mins then got cut off. Anyone else having issues trying to get through to them? ALWAYS IS THE SAME ALWAYS HAS BEEN Faced this issue for over a year and have informed them directly on the line with the Global Contact Centre, as well as via FB Messenger, and the website feedback (under the 'AskMH' menu). Often the pre-recorded message stops after about 13m25s and it goes silent, but you're actually still in the queue and make get picked up. If not it tends to cut you off or revert to the beginning around the 25-minute mark. Also, once you do get through, if they put you on hold or mute for more than a few minutes (esp during periods of high call volume), you will also have your call automatically cut and put through to the Customer Satisfaction Survey. In the last 6 weeks, agent after agent has promised a call back, including their 'customer call back' staff, but none have done so. And the last agent I was speaking to today said that they aren't allowed to call us during high call periods! But obviously, they haven't been in a high call period permanently for 6 weeks 24 hours a day 7 days a week.
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Yen1988 : Hi has anyone bought an Economy Flex ticket before? I would like to know if there's any issue when you try to change your flight or getting a refund. The Terms & Conditions on the website is very vague. I'm curious if you really able to rebook as many times as you want without a fee OR you really able to get your money back after cancelling your flight. Yes, you can change the dates as many times as you want BUT you will always end up having to pay extra "fare difference". This happens even if the current ticket prices have dropped. So, beware.
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Guest : Total length of first name plus last name plus date of birth is too long. Please modify your entry and try again. (1160) Called after so long of a wait, they said its because there is an infant. For domestic can just put initials. For international, book as usual BUT without infant, and pay. Then after that is settled call them or go to their office to add the infant (with payment of course).
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Guest : Total length of first name plus last name plus date of birth is too long. Please modify your entry and try again. (1160) Called after so long of a wait, they said its because there is an infant. For domestic can just put initials. For international, book as usual BUT without infant, and pay. Then after that is settled call them or go to their office to add the infant (with payment of course).
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Guest : I am trying to book extra baggage of 10 kgs but continously getting error - We are having difficulty with the credit card details provided. Please validate the credit card information in your profile and try again. (4620 - 23020) Used multiple cards but still it isn't working, please help out and none of the malaysian airlines cc no are reachable I would advise going into their sales office personally to sort it out. Don't think their website is working properly and no one seems interested to pick up the phone at their end.
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This has got to be the worst airline ever. Been trying to book a ticket for days now through their website and payment via credit card keeps getting rejected with the error 4613-message saying they are having difficulty accepting the credit card details provided. From the looks of the other messages, this appears to be an issue with MH's online booking system. All calls to their number are never picked up which leads me to the conclusion that MH is not serious about staying in business. You'd think after being bailed out on so many occasions that they would learn their lesson but I guess I was too optimistic.
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I am trying to book extra baggage of 10 kgs but continously getting error - We are having difficulty with the credit card details provided. Please validate the credit card information in your profile and try again. (4620 - 23020) Used multiple cards but still it isn't working, please help out and none of the malaysian airlines cc no are reachable
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I am facing the same problem.. keyed in everything then when time for payment to go through "internal server error"... if MAS wasn't my only flight option I would have gone to another airline! what a hassle just to book a ticket.
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Guest : every time I call and wait then it connects then the call ends. This has happened to me 5 times now. yesterday I waited for 21 mins then got cut off. Anyone else having issues trying to get through to them? ALWAYS IS THE SAME ALWAYS HAS BEEN
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I tried booking ticket through my credit card twice , both the times money got cut from my account but ticket booking failed , Im not getting refund also
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I'm trying to do a simple booking using the Malaysia Airline booking System: Why is so difficult to do a simple booking ? No customer friendly and difficult to understand. MAS = Mana Ada System !
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Our transit layover in Kuala Lumpur is 24 hours and 55 minutes Does anyone know if you have to quarantine for 7 days in kuala lumper or are you ok providing you don’t leave the transit area/ airport
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Hi, has anyone else had there connecting flight from Kuala Lumpur to Manila in April cancelled twice in the last few days
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every time I call and wait then it connects then the call ends. This has happened to me 5 times now. yesterday I waited for 21 mins then got cut off. Anyone else having issues trying to get through to them?
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4652 error when trying to complete booking online:Your Verification number is not valid. Please validate your entry and try again. (4652) anyone know what this is?
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Hi has anyone bought an Economy Flex ticket before? I would like to know if there's any issue when you try to change your flight or getting a refund. The Terms & Conditions on the website is very vague. I'm curious if you really able to rebook as many times as you want without a fee OR you really able to get your money back after cancelling your flight.
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There is a delay in ticket issuance, please check your email or retrieve and review your booking through Manage Booking in a few moments. If your ticket/s are not received, please contact our Call Centre at 1300-88-3000 (within Malaysia) or +60378433000 (outside Malaysia) for assistance. (8180)
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We are having difficulty accepting the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one (4613)
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Total length of first name plus last name plus date of birth is too long. Please modify your entry and try again. (1160)
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Guest : why doesnt Mas customer service pick up calls? Its so difficult to get through? Halo Mas is anyone working? U need to wait for at least 15 minutes, at least. lol
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Guest : I tried to redeem my enrich miles for flight tickets, something really funny happen whereby the payment cannot get through with a message: "1 error • We are having difficulty accepting the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one (4613 - 25657)" I don't think there's anything wrong with my credit card because when I try to book the flight with full payment (without mile redemption), it smoothly went through. It seems that the system intentionally blocked the miles redemption. I called MAS customer service many times and their answer was simply "system down" and nothing resolved even after 3 days. They suggested redeeming the miles for flight tickets through phone call but it cost extra RM300 than the online redemption. This is so ridiculously frustrating! Can someone from MAS please clarify? hi, how did u resolve the issue? im having the same problem
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why doesnt Mas customer service pick up calls? Its so difficult to get through? Halo Mas is anyone working?
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Guest : I try to change my date. Before this, it always went smoothly but this time, I am having this kind of problem. My changes do not cost any charges, so they were not asking about any payment details. But, why did it say, "We had difficulty understanding your credit card number as submitted. Please validate your entry and try again" and "Please provide us with a credit card expiration date". Furthermore, I didn't put any credit card number in my personal details. How do I solve this kind of problem? ***ALREADY SOLVED*** I called the call centre and they help to change the date for me!!
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Guest : The passenger/document association already exists. Please check the form of payment information and try again. (46132)
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I try to change my date. Before this, it always went smoothly but this time, I am having this kind of problem. My changes do not cost any charges, so they were not asking about any payment details. But, why did it say, "We had difficulty understanding your credit card number as submitted. Please validate your entry and try again" and "Please provide us with a credit card expiration date". Furthermore, I didn't put any credit card number in my personal details. How do I solve this kind of problem?
Just type in the number would do, no need to type the word "MH" infront. Guest : Try to key in my Enrich number and the pop up message appeared this, A frequent flyer number provided is invalid. (119120). How to redeem my Enrich points when I am purchasing the ticket ??
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Having same problem. Anyone has encountered this problem or can share how to go about? I applied for missing miles on their website but still get nothing. Guest : Try to key in my Enrich number and the pop up message appeared this, A frequent flyer number provided is invalid. (119120). How to redeem my Enrich points when I am purchasing the ticket ??
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I am having the same problem and Customer Service just ignores the problem, cuts of the call o Guest : I tried to redeem my enrich miles for flight tickets, something really funny happen whereby the payment cannot get through with a message: "1 error • We are having difficulty accepting the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one (4613 - 25657)" I don't think there's anything wrong with my credit card because when I try to book the flight with full payment (without mile redemption), it smoothly went through. It seems that the system intentionally blocked the miles redemption. I called MAS customer service many times and their answer was simply "system down" and nothing resolved even after 3 days. They suggested redeeming the miles for flight tickets through phone call but it cost extra RM300 than the online redemption. This is so ridiculously frustrating! Can someone from MAS please clarify? THIS IS EXACTLY WHAT THEY TOLD ME AS WELL UNBELIEVABLY POOR CUSTOMER SERVICE, I HAVE SPENT SEVERAL HOURS HOLDING ON CALLS OVER THE LAST TWO DAYS!!!! NOT EVEN A MESSAGE ON THE WEBSITE SAYING THERE IS A TECHNICAL PROBLEM WITH THE BOOKING SYSTEM. I WAS JUST TOLD IT SHOULD BE FIXED END OF THIS WEEK I HAVE MY DOUBTS!!!!!
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Guest : I tried to redeem my enrich miles for flight tickets, something really funny happen whereby the payment cannot get through with a message: "1 error • We are having difficulty accepting the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one (4613 - 25657)" I don't think there's anything wrong with my credit card because when I try to book the flight with full payment (without mile redemption), it smoothly went through. It seems that the system intentionally blocked the miles redemption. I called MAS customer service many times and their answer was simply "system down" and nothing resolved even after 3 days. They suggested redeeming the miles for flight tickets through phone call but it cost extra RM300 than the online redemption. This is so ridiculously frustrating! Can someone from MAS please clarify? I face exactly the same issue. Have you manage to get a solution?
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I tried to redeem my enrich miles for flight tickets, something really funny happen whereby the payment cannot get through with a message: "1 error • We are having difficulty accepting the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one (4613 - 25657)" I don't think there's anything wrong with my credit card because when I try to book the flight with full payment (without mile redemption), it smoothly went through. It seems that the system intentionally blocked the miles redemption. I called MAS customer service many times and their answer was simply "system down" and nothing resolved even after 3 days. They suggested redeeming the miles for flight tickets through phone call but it cost extra RM300 than the online redemption. This is so ridiculously frustrating! Can someone from MAS please clarify?
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Try to key in my Enrich number and the pop up message appeared this, A frequent flyer number provided is invalid. (119120). How to redeem my Enrich points when I am purchasing the ticket ??
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We are having difficulty accepting the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one (4613 - 25657)
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Guest : I tried to book online and correctly insert my phone number but I keep getting the same 1477
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Hi, i already pay the ticket and then how do i get my ticket? because i get received this code. A payment transaction is already in progress. Please contact your travel agency or try again in a few minutes. (66708)
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The passenger/document association already exists. Please check the form of payment information and try again. (46132)
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Guest : I am not able to modify my flight tickets. I have an economy-flex ticket and when I try to search for other flight options, an error occurs (image attached). Can someone pls help with this? Thanks! May I know, did you able to modify your flight tickets?
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Total length of first name plus last name plus date of birth is too long. Please modify your entry and try again. (1160) how to book for infant
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Hi, I am seeing this message "No information on baggage policies was found for the selected itinerary. (15247 [24963])" in airlines manage booking. May I know the reason? Not sure will it impact the travel plans.
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Has anyone been able to contact the customer service lately? I've tried multiple times now cant get through to any agents
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I am not able to modify my flight tickets. I have an economy-flex ticket and when I try to search for other flight options, an error occurs (image attached). Can someone pls help with this? Thanks!
I already booked online and paid via online banking..but i dont get the booking ticket number at all..what should i do?
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I tried to book online and correctly insert my phone number but I keep getting the same 1453 or 1477 error .. how ??? I need to be in petaling jaya before 1st july for job tho...
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I am trying to book online in Malaysian Airlines for the route Dhaka - Sydney. I completed up to stage 3 (services) without problem. At stage 4 (payment), I am facing problem. When I click "continue" after giving all details related to my credit card, nothing happens at all (as if I did click anything!). It doesn't say about any problem with the card. Nothing!! Any idea what is happening?
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We booked a return trip from LHR to AUK for the 10th February returning on the 9th June. Our return journey was cancelled by yourselves, because of Covid 19. Our travel agent informs us, that they cannot contact you, and haven't received the refund. We have now been waiting 16weeks. Look forward to hearing from you, this is now urgent as we have had to pay for 2 flights. Thankyou
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1 warning Warning No information on baggage policies was found for the selected itinerary. (15247 [24963]) What does this mean on Malaysia Airlines booking
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MAS is not taking our view seriously. All they offer is a travel voucher which you can only use for the passenger the original ticket booked under, and need to top up fare difference! Moreover, if you book somewhere cheaper, the remaining value will be forfeited! This is unacceptable... Please help to sign and share this petition! www.change.org/p/izham-ismail-demand-mas...
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Mr & Mrs Moody : Case: GTS08928-03/2020 We have received an email saying we can have a Travel voucher. We do not want a travel voucher thank you. We would like a cash refund please so that we can pay our credit card bill as we had to purchase alternative flights back home to the UK. hi
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Case: GTS08928-03/2020 We have received an email saying we can have a Travel voucher. We do not want a travel voucher thank you. We would like a cash refund please so that we can pay our credit card bill as we had to purchase alternative flights back home to the UK.
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Guest : Guest : Hi, I tried to book a ticket with Malaysian Airlines and i have done the payment already, this message came up: A payment transaction is already in progress. Please contact your travel agency or try again in a few minutes. (66708) Does this means the booking failed?
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Guest : Hi, I tried to book a ticket with Malaysian Airlines and i havent done the payment yet, this message came up: A payment transaction is already in progress. Please contact your travel agency or try again in a few minutes. (66708) Does this means the booking failed?
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