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Malaysia Airlines Discussion

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26 April 2024 10:04:00 Guest

I cannot add my enrich code. The prompt message appear like this : A frequent flyer number provided is invalid. (119120)

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19 April 2024 09:04:00 chiva

My frequent flyer number provided is invalid. (119120) My trip booking reference is 68JP7A. My Enrich membership number is MH32756113. Please help to include the membership number. Thanks

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15 April 2024 10:04:00 Guest

Hello, I try to include my Enrich membership code to my upcoming trip, but i couldn't able to do because of the error. A frequent flyer number provided is invalid. (119120) My trip booking reference is L8DCWU My Enrich membership number is MH346089752 pls help to include the membership number. Thanks

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05 April 2024 01:04:00 Luca

Same error A frequent flyer number provided is invalid. (119120) news about it?

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08 March 2024 06:03:00 Guest

Kepp showing this message when paying

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04 March 2024 11:03:00 Guest

Unable to enter my Alaska Frequent flier number? What is the reason

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29 February 2024 03:02:00 Guest

We are having difficulty processing the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one. (4613) Guest :How do we solve this ?

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16 February 2024 06:02:00 Guest

Guest : We are having difficulty processing the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one. (4613 - 25602) . HOW DO I SOLVE THIS? I ALREADY USED FOUR DIFFERENT CARDS.

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15 February 2024 07:02:00 GOH CHOZ MIEE

CAN'T LOGIN WITH MESSAGE Unable to process your request(EC007).

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14 February 2024 09:02:00 Guest

Guest : Everytime i try to * frequent flyer number and it say invalid. Why is this happen? Please look into this matter as it prevent us from getting a point and benefits for enrich member. Guest : Everytime i try to * frequent flyer number and it say invalid. Why is this happen? Please look into this matter as it prevent us from getting a point and benefits for enrich member.

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27 January 2024 07:01:00 Guest

Guest : Everytime i try to * frequent flyer number and it say invalid. Why is this happen? Please look into this matter as it prevent us from getting a point and benefits for enrich member. SAME

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20 January 2024 08:01:00 Guest

Everytime i try to * frequent flyer number and it say invalid. Why is this happen? Please look into this matter as it prevent us from getting a point and benefits for enrich member.

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29 December 2023 08:12:00 Guest

I keeps getting invalid Enrich number and payment via credit card on mobile apps not working at all. Tried 2 credit cards and debit card, all unable to process the payment. Please help.

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16 December 2023 09:12:00 RK1990

Book now Pay Later option is not working. I need one for my malaysia tourist visa requirements. Does anyone have ideas of how I can submit a flight booking online for tourist eVisa without paying for it UNTIL I get my visa? If my visa gets rejected, my flight payment wont come back obviously. Need ideas! Thank you :)

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09 December 2023 11:12:00 Heng

Hello Im trying to change flights date but the above messsge appear . Please advice Booking reference 69WDYD

Malaysia Airlines 
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09 December 2023 11:12:00 Heng

Martin lawrin. : I cant doing my payment. Loading for a long time. Then when I tried to back and repayment again they got another issue. Please help me.im stressed out

Malaysia Airlines 
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04 December 2023 10:12:00 Would like to make a new flight booking.

[..and add a simple link for making new bookings for flight only. It was easier to find this forum but a flight booking link on yiur website.] Guest : May i suggest you - MALAYSIA AIRLINES - to invest in a better website. Im trying to add my frequent flyer number under manage my booking, the box is in grey and would not allow me to enter anything. Looking at this discussion board, i can see that i am not the only one experiencing this issue!

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21 November 2023 04:11:00 Martin lawrin.

I cant doing my payment. Loading for a long time. Then when I tried to back and repayment again they got another issue. Please help me.im stressed out

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12 November 2023 03:11:00 Robert Taylor

Am trying to book a return flight from PER to BKK I in the details section it keeps saying my enrich number is invalid. The number is MH345628216

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08 November 2023 03:11:00 KC

How do I ipdate passport details in Manage Booking? The option is not available.

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07 November 2023 08:11:00 Guest

I'm trying to input my Enrich Membership Number after modify my flight ticket, but the problem is always the same, the website said my frequent flyer is invalid.

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26 October 2023 09:10:00 Sylvia

I am having difficulty in loading my complaint re Flight Disruption due to MA flight delay in the Contact Form link provided by Malaysia Airlines. Is the Contact Form working? I have used different web browsers and still no luck. Thanks

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25 September 2023 06:09:00 Benny N Peter

SH : We are having difficulty with the credit card details provided. Please validate the credit card information in your profile and try again. (4620) What is 4620 error? i tried 3 times and got the same error code. This is frustrating.

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25 September 2023 07:09:00 Guest

Guest : We are having difficulty processing the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one. (4613 - 25602) . HOW DO I SOLVE THIS? I ALREADY USED FOUR DIFFERENT CARDS. Are you trying to redeem Enrich miles and pay the difference via card?

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24 September 2023 07:09:00 Guest

We are having difficulty processing the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one. (4613 - 25602) . HOW DO I SOLVE THIS? I ALREADY USED FOUR DIFFERENT CARDS.

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04 September 2023 01:09:00 Sharon Voon Hui Hien

Can u please helpe to check on the validity of my frequent flyer membership? MH 600701231.

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27 August 2023 04:08:00 Guest

It seems like the app unable to load payment verification window within the app and just stucked at the payment process without any information. I have to use a normal web browser to proceed with the payment via credit/debit card since it will required the OTP numbers to be entered to proceed with the payment.

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24 August 2023 12:08:00 Guest

I am trying to book a reserved flight but have the message - WARNING - UNABLE TO RETRIEVE INSURANCE PRICING INFORMATION ((64209) Can anyone tell me what this means please, I have tried ringing but got cut off after 10 minutes on hold. Is this just about travel insurance? I have to book flight today otherwise will lose price I reserved. Thankyou

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23 August 2023 07:08:00 Niraj

Sam : While booking ticket i got the following error message. Please do the needful. I am facing the same error. How did you proceed?

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22 July 2023 05:07:00 Guest

Online Ticketing www.whitebean.asia/online-e-ticketing/ ... has been a real game-changer when it comes to booking flights with Malaysia Airlines! I've used their online ticketing system multiple times, and I must say, it's incredibly convenient and user-friendly. No more waiting in long queues or dealing with paper tickets. With just a few clicks, I can easily browse flight options, choose my seats, and make secure payments. Plus, it's a great way to stay updated on promotions and discounts. Kudos to Malaysia Airlines for embracing this technology and making our travel experiences smoother than ever!

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10 July 2023 12:07:00 Guest

A frequent flyer number provided is invalid. (119120)

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08 July 2023 07:07:00 Teo tb

No recommended by using mhflypass, don't buy, user unfriend and a lot of hidden trap

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06 July 2023 03:07:00 Pipi

I went to set up an enrich account to book tickets. But i can't enter my frequent flyer number. It says invalid... 😠😠. I can't find any help or customer service on mas website for this. I wish i had read this forum earlier. I thought I would try mas but now i wish i had just stick with my usual Emirates

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29 June 2023 07:06:00 Guest

cannot manage booking ... have tried both e-ticket # and booking reference # ... get the same 2 error

Malaysia Airlines 
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24 June 2023 02:06:00 Guest

Please enter a frequent flyer number.. What is this?

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12 June 2023 06:06:00 Guest

May i suggest you - MALAYSIA AIRLINES - to invest in a better website. Im trying to add my frequent flyer number under manage my booking, the box is in grey and would not allow me to enter anything. Looking at this discussion board, i can see that i am not the only one experiencing this issue!

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10 June 2023 07:06:00 Guest

SH : We are having difficulty with the credit card details provided. Please validate the credit card information in your profile and try again. (4620) What is 4620 error? i tried 3 times and got the same error code. This is frustrating.

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10 June 2023 06:06:00 Michell

Why my mas Airlines booking reference number & ticket number invalid

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10 June 2023 11:06:00 Guest

Guest : We are having difficulty processing the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one. (4613)

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08 June 2023 07:06:00 Jaggu

I am trying to modify my booking but the option is not showing.

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05 June 2023 06:06:00 FK

Could not update frequent flyer number when checking in - frequent flyer number provided is invalid

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30 May 2023 03:05:00 Tan Swee Goh

I've contacted the customer service regarding the sports equipment like bicycle in a box with my dimensions exceeded their luggage 158mm. Finally after some checking she said I may do so but that's an extra charge but charges she can't give. So I called again and this time another department said no, I can't bring in my bike at all, can do with cargo shipment. May I know the exact correct answer please.

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28 May 2023 11:05:00 SH

We are having difficulty with the credit card details provided. Please validate the credit card information in your profile and try again. (4620) What is 4620 error? i tried 3 times and got the same error code. This is frustrating.

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25 May 2023 04:05:00 Guest

Your Verification number is not valid. Please validate your entry and try again. (4652)

Malaysia Airlines 
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12 March 2023 04:03:00 ravi

The Malaysian airlines cancelled my flights during covid 2021 Dec. Since then I am trying for $7000 refund money, I call them every month, they just cut the call after keeping in hold.

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26 February 2023 03:02:00 D_Cal

I had bought tickets to visit my birth country in 2019 after 10 years in Australia. However due to covid malaysian Airlines kept on extending the voucher we had and said we had purchased nonrefundable tickets, so they are unable to provide us a refund although they had cancelled and extended the voucher. Anyways after multiple phone calls to the call center, being cut off several times (on their end of course), we were tricked in to transferring our extending voucher into a credit voucher. Now they won't let us book flight tickets with the full funds we have and trying to trick us to get cheaper tickets while forgoing 1/3 of our funds that we have paid. They are absolute cheats and frauds; I never thought a well-known and reputable company could scam and trick people at a difficult time for most people around the globe. I am astounded. I will never buy any tickets from Malaysian airlines again nor will I recomend purchasing any tickets to anyone I know!

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02 February 2023 11:02:00 Guest

Getting "A frequent flyer number provided is invalid. (119120)" warning during the flight booking in the Malaysia Airlines website. There are no updates about the warning in the forum's. Looking for the more info to solve the warning.

Malaysia Airlines 
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25 January 2023 12:01:00 Guest

Unable to key in enrich number. Stated a frequent flyer number is invalid. Please do the needful.

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24 January 2023 03:01:00 Jodee

What does error code 4652 mean? It says my verification numer is not valid

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20 January 2023 03:01:00 Guest

A frequent flyer number provided is invalid

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19 January 2023 04:01:00 Sam

While booking ticket i got the following error message. Please do the needful.

Malaysia Airlines 
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18 January 2023 02:01:00 Guest

Guest : warning A frequent flyer number provided is invalid. (119120 Hi, I was facing the same issue. So enter only the numbers from your enrich ID eg: ' MH123456 ' enter only ' 123456 ' It will accept the registration after that.

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14 January 2023 04:01:00 Guest

2 errors We had difficulty understanding your credit card number as submitted. Please validate your entry and try again. (1209) Please provide us with a credit card expiration date. (1202)

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25 December 2022 05:12:00 Robert Rea

Why is the website not accepting my payment Error messages 64209 unable to retrieve insurance pricing info 4620 having difficulty with your credit card details provided. You have tried to process the money with the bank

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25 November 2022 03:11:00 Robert Munford

We are having difficulty accepting the form of payment details provided. Please validate and try again. (46200)

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23 November 2022 12:11:00 Yie Mon

Guest : We are having difficulty processing the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one. (4613)

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15 November 2022 06:11:00 Guest

warning A frequent flyer number provided is invalid. (119120

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19 October 2022 11:10:00 Suresh

dr sallehuddin : dear all, i think that Malaysian Airlines is intentionally blocking my request to use my redemption points as part payment for flights! the credit card is intentionally blamed but as the bank is also concerned and called me to say that no attempt was made by MAS to debit the account then i can only come to the assumption that they just dont want you to redeem the points! this is outright FRAUD! Exactly, i m in the same situation, i tried to use the promo code they offered me and it is blaming the payment option. I wasted more than 8 hours in reattempting with different bank cards and discussing with bank support persnals. Malaysia airlines customer care is simply * . they put me on queue for 30 mins and the call automatically dropped off. it happend twice.. TOTAL FRAUD airline.

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06 October 2022 10:10:00 dr sallehuddin

dear all, i think that Malaysian Airlines is intentionally blocking my request to use my redemption points as part payment for flights! the credit card is intentionally blamed but as the bank is also concerned and called me to say that no attempt was made by MAS to debit the account then i can only come to the assumption that they just dont want you to redeem the points! this is outright FRAUD!

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06 October 2022 06:10:00 Guest

I want to purchase air ticket for TPE-KUL, KUL-TPE, but the fares show in NTW, can I still make payment in RM?

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06 October 2022 06:10:00 Guest

Been trying several times but this message keep popping out....what goes wrong? A frequent flyer number provided is invalid. (119120)

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28 September 2022 04:09:00 Guest

We are having difficulty processing the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one. (4613)

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21 July 2022 12:07:00 Guest

Hi everyone I accidentally canceled my mums flight and she was booking using her own enrich points. When I ask them to undo the refund but they said its been proceeded. And now they said about the enrich points are non-refundable. Is there anyway to refund the points?

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14 July 2022 12:07:00 Guest

Guest : Hi, i already pay the ticket and then how do i get my ticket? because i get received this code. A payment transaction is already in progress. Please contact your travel agency or try again in a few minutes. (66708)

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19 June 2022 08:06:00 Guest

Guest : The passenger/document association already exists. Please check the form of payment information and try again. (46132) what does it meann??? Guest : The passenger/document association already exists. Please check the form of payment information and try again. (46132) what does it meann???

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16 June 2022 06:06:00 Cindy Ho

Dear I have contacted MAS at 03-78433000 4 times this morning... the conversation would be cut off to rate the service after 20 minutes of call... i was unable to complete my request and enquiry because waiting time to get a consultant to answer was already 10 minutes... sigh... i am really speechless... please help and call me at 012-2677101

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13 June 2022 04:06:00 Yap

what is 15079-421 error code for MAS

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21 May 2022 04:05:00 Guest

Been trying to pay for seat selection. Doesnt like any card I try to use. Tried contacting them on Twitter but they havent got back to me since I sent them a DM

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19 May 2022 11:05:00 Mitch

A payment transaction is already in progress. Please contact your travel agency or try again in a few minutes. (66708) What does this mean? thank you

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19 May 2022 11:05:00 Guest

Guest : Guest : I tried to redeem my enrich miles for flight tickets, something really funny happen whereby the payment cannot get through with a message: "1 error We are having difficulty accepting the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one (4613 - 25657)" I don't think there's anything wrong with my credit card because when I try to book the flight with full payment (without mile redemption), it smoothly went through. It seems that the system intentionally blocked the miles redemption. I called MAS customer service many times and their answer was simply "system down" and nothing resolved even after 3 days. They suggested redeeming the miles for flight tickets through phone call but it cost extra RM300 than the online redemption. This is so ridiculously frustrating! Can someone from MAS please clarify? hi, how did u resolve the issue? im having the same problem Guest : Try to key in my Enrich number and the pop up message appeared this, A frequent flyer number provided is invalid. (119120). How to redeem my Enrich points when I am purchasing the ticket ??

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14 May 2022 01:05:00 Guest

The passenger/document association already exists. Please check the form of payment information and try again. (46132) what does it meann???

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26 April 2022 06:04:00 Guest

Please help to reply this issue..i have tried many times..thanks

Malaysia Airlines 
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26 April 2022 04:04:00 Guest

been trying to purchase tickets from KL to Langkawi since yesterday, but always appear this message "the system is temporarily unable to process your request. Please try again. (9102)" Anyone here can guide me on this? Thank you.

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25 April 2022 04:04:00 Guest

[ERROR] A payment transaction is already in progress. Please contact your travel agency or try again in a few minutes. WHAT DOES THIS MEAN? AND WHAT SHOULD I DO. is it ok to make payment again or what??????

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16 April 2022 03:04:00 Guest

Hi, been trying to make payment thru debit and credit card also unsuccessful what happen ???

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12 April 2022 10:04:00 Guest

Guest : Guest : every time I call and wait then it connects then the call ends. This has happened to me 5 times now. yesterday I waited for 21 mins then got cut off. Anyone else having issues trying to get through to them? ALWAYS IS THE SAME ALWAYS HAS BEEN Faced this issue for over a year and have informed them directly on the line with the Global Contact Centre, as well as via FB Messenger, and the website feedback (under the 'AskMH' menu). Often the pre-recorded message stops after about 13m25s and it goes silent, but you're actually still in the queue and make get picked up. If not it tends to cut you off or revert to the beginning around the 25-minute mark. Also, once you do get through, if they put you on hold or mute for more than a few minutes (esp during periods of high call volume), you will also have your call automatically cut and put through to the Customer Satisfaction Survey. In the last 6 weeks, agent after agent has promised a call back, including their 'customer call back' staff, but none have done so. And the last agent I was speaking to today said that they aren't allowed to call us during high call periods! But obviously, they haven't been in a high call period permanently for 6 weeks 24 hours a day 7 days a week.

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08 April 2022 10:04:00 Guest

Yen1988 : Hi has anyone bought an Economy Flex ticket before? I would like to know if there's any issue when you try to change your flight or getting a refund. The Terms & Conditions on the website is very vague. I'm curious if you really able to rebook as many times as you want without a fee OR you really able to get your money back after cancelling your flight. Yes, you can change the dates as many times as you want BUT you will always end up having to pay extra "fare difference". This happens even if the current ticket prices have dropped. So, beware.

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08 April 2022 05:04:00 Guest

Guest : Total length of first name plus last name plus date of birth is too long. Please modify your entry and try again. (1160) Called after so long of a wait, they said its because there is an infant. For domestic can just put initials. For international, book as usual BUT without infant, and pay. Then after that is settled call them or go to their office to add the infant (with payment of course).

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