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Malaysia Airlines Discussion
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Unable to process your request(EC007). I keep getting this error message while trying to login, i tried to reactivate my account and also changed the password, but still cant login. I tried to sign up for one with the same email and it said im already a mhexplorer member. Please Help
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Each time I log in to MHexplorer it keep saying this: Unable to process your request(EC007).Please call Contact Center at 1300 88 3000 or 603 7843 3000 (outside Malaysia) for assistance. Please help me to log in
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Hello, I have been having a huge problem with trying reschedule my flight on malaysia airline. I chose the date to change for my flight and clicked on the desired flight. As I click confirmed, it keeps saying error: please try again or contact customer service. I did called them up and the price they quoted me was 10x more than what I saw online. The operator informed me that the price you see online and via calling are different. She mentioned to try again after clearing my history browser and cookies, I did as she told but I am still receiving this error. I refuse to make the changes via the call centre since its 10x the price of what I see online. Is this not a scam?
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Unable to pay for my flypass. Tried both website and app. Stuck at payment page. Been trying whole day.
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I've been trying to log in to MHExplorer for the last two days but the login webpage says that maintenance work is under way. Any idea how long it'll be until the website is back up?
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how I need to get my Frequent Flyer number. it showing like " Entered Frequent Flyer detail is not valid or does not match with Pax details"
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My Airlines Company cancelled all the flights to Malaysia. We were rebooked for MAS flights. The e-tickets showed our names together without a space also Surnames last. We transferred the information to enrich. Then a red message of ‘Modify personal details’. Will I be charged if I modify it.
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I cannot log in into my MHexplorer, it says "Unable to process your request(EC007)." Please help me log in.
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MH Enrich has on a couple of occasions, not automatically included my earned air miles in their statement. When contacted, the person in charge made me wait for 4 months and I am yet to see the points added to my latest statement. Shame on you, MH Enrich!
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We have tried several times with different credit cards to book flights and on every occasion the booking has failed. One error message advised a booking was in progress, but it wasn't ! MAG need to resolve these issues or else will be losing business to airlines whose websites are working well. (Before anyone says it's the credit cards at fault, there are more than ample funds, and yesterday I booked a flight with Qatar without any problems....)
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Hello I want a refund for my flights as Malaysian Airlines changed them and it does not suit me. You sent light to Melbourne Sun 10 Nov · 16:55 Sun 10 Nov · 10:30 HKT · Phuket International Airport Sun 10 Nov · 19:30 Sun 10 Nov · 13:00 KUL · Kuala Lumpur International Airport Malaysia Airlines Flight MH787 . Economy Flight time 1h 30m 1 hour 30 minutes Booking reference for check-in: 6K9LMU Seats 2 seats selected Layover 2h 50m 9h 30m Layover 2 hours 50 minutes Sun 10 Nov · 22:20 Sun 10 Nov · 22:30 KUL · Kuala Lumpur International Airport Mon 11 Nov · 09:15 Mon 11 Nov · 09:25 MEL · Melbourne Airport Malaysia Airlines Flight MH149 . Economy Flight time 7h 55m 7 hours 55 minutes Booking reference for check-in: 6K9LMU Seats 2 seats selected You sent Please refund all my money of $2282.94 and cancel my flights. You sent If a fee applies for cancellation please let em know before cancelling. Write to Malaysia Airlines
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Each time I log in to MHexplorer it keep saying this: Unable to process your request(EC007).Please call Contact Center at 1300 88 3000 or 603 7843 3000 (outside Malaysia) for assistance. Please help me to log in ..
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I cannot enter my enrich membership number for the booking reference 59TH5J but my husband able to add his enrich no. In this booking. The error says frequent flyer number provided is invalid (119120). My enrich membership number is MH366549374. Please help to add in the booking reference provided above.
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I cannot enter my enrich membership number for the booking reference 6UVEDQ. The error says frequent flyer number provided is invalid (119120). My enrich membership number is MH366493735. Please help to add in the booking reference provided above.
We are having difficulty processing the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one. (4613)
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I cannot add my enrich code. The prompt message appear like this : A frequent flyer number provided is invalid. (119120)
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My frequent flyer number provided is invalid. (119120) My trip booking reference is 68JP7A. My Enrich membership number is MH32756113. Please help to include the membership number. Thanks
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Hello, I try to include my Enrich membership code to my upcoming trip, but i couldn't able to do because of the error. A frequent flyer number provided is invalid. (119120) My trip booking reference is L8DCWU My Enrich membership number is MH346089752 pls help to include the membership number. Thanks
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We are having difficulty processing the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one. (4613) Guest :How do we solve this ?
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Guest : We are having difficulty processing the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one. (4613 - 25602) . HOW DO I SOLVE THIS? I ALREADY USED FOUR DIFFERENT CARDS.
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Guest : Everytime i try to * frequent flyer number and it say invalid. Why is this happen? Please look into this matter as it prevent us from getting a point and benefits for enrich member. Guest : Everytime i try to * frequent flyer number and it say invalid. Why is this happen? Please look into this matter as it prevent us from getting a point and benefits for enrich member.
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Guest : Everytime i try to * frequent flyer number and it say invalid. Why is this happen? Please look into this matter as it prevent us from getting a point and benefits for enrich member. SAME
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Everytime i try to * frequent flyer number and it say invalid. Why is this happen? Please look into this matter as it prevent us from getting a point and benefits for enrich member.
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I keeps getting invalid Enrich number and payment via credit card on mobile apps not working at all. Tried 2 credit cards and debit card, all unable to process the payment. Please help.
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Book now Pay Later option is not working. I need one for my malaysia tourist visa requirements. Does anyone have ideas of how I can submit a flight booking online for tourist eVisa without paying for it UNTIL I get my visa? If my visa gets rejected, my flight payment wont come back obviously. Need ideas! Thank you :)
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Hello I’m trying to change flight’s date but the above messsge appear . Please advice Booking reference 69WDYD
Martin lawrin. : I cant doing my payment. Loading for a long time. Then when I tried to back and repayment again they got another issue. Please help me.im stressed out
[..and add a simple link for making new bookings for flight only. It was easier to find this forum but a flight booking link on yiur website.] Guest : May i suggest you - MALAYSIA AIRLINES - to invest in a better website. Im trying to add my frequent flyer number under manage my booking, the box is in grey and would not allow me to enter anything. Looking at this discussion board, i can see that i am not the only one experiencing this issue!
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I cant doing my payment. Loading for a long time. Then when I tried to back and repayment again they got another issue. Please help me.im stressed out
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Am trying to book a return flight from PER to BKK I in the details section it keeps saying my enrich number is invalid. The number is MH345628216
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I'm trying to input my Enrich Membership Number after modify my flight ticket, but the problem is always the same, the website said my frequent flyer is invalid.
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I am having difficulty in loading my complaint re Flight Disruption due to MA flight delay in the Contact Form link provided by Malaysia Airlines. Is the Contact Form working? I have used different web browsers and still no luck. Thanks
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SH : We are having difficulty with the credit card details provided. Please validate the credit card information in your profile and try again. (4620) What is 4620 error? i tried 3 times and got the same error code. This is frustrating.
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Guest : We are having difficulty processing the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one. (4613 - 25602) . HOW DO I SOLVE THIS? I ALREADY USED FOUR DIFFERENT CARDS. Are you trying to redeem Enrich miles and pay the difference via card?
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We are having difficulty processing the credit card details provided. Please validate and try again. This may be due to an invalid credit card type, in which case please provide another one. (4613 - 25602) . HOW DO I SOLVE THIS? I ALREADY USED FOUR DIFFERENT CARDS.
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It seems like the app unable to load payment verification window within the app and just stucked at the payment process without any information. I have to use a normal web browser to proceed with the payment via credit/debit card since it will required the OTP numbers to be entered to proceed with the payment.
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I am trying to book a reserved flight but have the message - WARNING - UNABLE TO RETRIEVE INSURANCE PRICING INFORMATION ((64209) Can anyone tell me what this means please, I have tried ringing but got cut off after 10 minutes on hold. Is this just about travel insurance? I have to book flight today otherwise will lose price I reserved. Thankyou
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