Hello, I was wondering if anyone could help me. I booked a flight for my friend and I through travel2be with Tway Airlines, Seoul to Jeju, and I have not received my confirmation email yet about my flight. Does anyone know how long it takes?
Hello. We bought our tickets through the kiwi travel agency. Our flight TW302 on March 30 Guam-Seoul and TW30115 on April Seoul-Guam has been cancelled. The kiwi company was supposed to return us the money for the tickets within 3 months, but this did not happen. We would like to know if kiwi has received a refund from T'way air for this cancelled flight.
I am planning a round trip to Seoul Korea in mid-June. Before I make flight arrangement I want to know if the are any restriction from boarding once arrival at the Fukuoka airport. I have heard of individual being turned away. The wife and I am full vaccinated. The Korea Embassy has advised me to bring family papers to prove marriage and mother-in-laws residence. Is the any reason I should be concerned regarding boarding? Please respond to my personal email firstname.lastname@example.org. Regards, Ralph Houseman
Hi, I cancelled my booking one hour after my booking due to some mistakes. Can i get full 100% refund? And how long it will take? And will it straight away get back to my credit card?
I had bought 5 tickets from Tway air, on-line check in # K2U7Q9, flight #TW286, it was cancelled from Kansai ( Osaka) to Incheon. I have booked tickets via Flugladen.de , all tickets were cancelled and will be refunded since 2/2020 The Flugladen.de said they did not received the refund from Tway air, so therefore they cannot refund back to me. I have paid all tickets by credit card. Please help me to get the refund, it was longer overdue, since 2/2020. Please contact me at email@example.com. Thank you for your helpReply
I cannot find the 'ask question' section in the t'way air website. I would like to change the date of my flight but cannot find any email contact what so ever. and the option to do so in my reservation is also unavailable.
Why there is no response re my cancellation of flight Seoul Gimpo to Jeju, Jeju to Seoul Gimpo. My confirmation flight 26-28 Apr 2020. Hope you can response my mail ASAP. TQ
I would like to cancel my flight to Jeju from 26-28 Apr due to the Covid-19. Reservation no. K5GK2L I have email to your Organisation but Thet is no reply since 2 March. Hope to hear from you soonest. TQ
Hi T’way Airlines! This is relation to our confirmed bookings with Reservation number: Q7KQ2L: TW735 – GMP to CJU – 20 APR 2020 TW720 – CJU to GMP – 22 APR 2020 We cancelled our booking due to the corona virus travel ban. We would like to request for a refund. Please respond to my email, firstname.lastname@example.org, the soonest possible time. Thank you. Georgina Lee and Company
Loris Dahan : Hello, I would like to obtain the reimbursement of my flight in view of the circumstances and the health context. The flight number is 7222132616834 of April 28, 2020 at 6:10 p.m. The reservation number is GL3M34. This is the Seoul Gimpo - Jeju Island (CJU) flight. Thank you for your understanding. cordially. LORIS DAHAN
Hello, I would like to obtain the reimbursement of my flight in view of the circumstances and the health context. The flight number is 7222132616834 of April 28, 2020 at 6:10 p.m. The reservation number is GL3M34. This is the Seoul Gimpo - Jeju Island (CJU) flight. Thank you for your understanding. cordially. LORIS DAHANReply
Hi! Good day! we need to cancel our flight to Jeju from Seoul. We already asked for cancellation and refund for our ticket from Philippines to Seoul in another airline company due to the ongoing corona virus/ travel ban. Below are our flight details. We are foreigners from Philippines, even though this is a domestic flight but I hope you could reconsider this because we thought we are going to push through our flight from Phils. to Seoul so we decided to book domestic flight from Seoul to Jeju. But due to this red alert going on and every increasing number of virus infected people, we have no choice but to cancel our flights for our safety. Segment2Status : Confirmed 2020-03-28(Sat) CJU Jeju 12:15 ~ 13:25 / 01h10m TW714 Direct Flight Smart Fare GMP Seoul/Gimpo Hoping for your action and kind consideration. Thanks and have a good day.
Good news everyone... T'way is canceling all flights and here is the info. You will get your money back 100% since T'way cancel the flight. Good luck. www.twayair.com/app/customerCenter/notic...
Good day, I booked an afternoon flight for March 21st to Narita Airport & would like to know the cost per bag or per kg of extra luggage. I have been calling your call centre number but no one is picking up on the other end. My email address is email@example.com. Thank you for your reply.
I booked 2ticket Tokyo to Seoul Re no is 12340317710 I want to change return time Departure 15:00 15 Sep 2020 I would like to change 7:45 15 Sep 2020 My email is firstname.lastname@example.org
Hi All, please refer here for the refund process: m.twayair.com/app/customerCenter/notice/... Apparently, cancellation fee will be waived only for flights to some countries / dates only.
Isnt this just a forum? It isnt owned by Tway right so they will not reply here either. Pls update to those who had receive their refunds, would like to cancel mine too.
Read post as yet no one has been given an answer ???
I purchased 2 tickets from seoul to jeju (18 Mar 2020) booking number W86V63 and jeju to seoul (20 Mar 2020) booking number F2U49M. However, given the Coronavirus situation, I have 1 kids with me. So I would like to cancel, can you please guide me through the process? Can you please email me back at and how I can take my refund? My email : email@example.com
I’ve purchased flight tickets from Fukuoka to Seoul from the 7th of March to the 14th of March 2020. Due to the COVID-19 outbreak, I would like to cancel my flight & find out more about how to have a refund. My confirmation number is 6502002 and my flight number was TW273. Please get back to me if possible via my email : firstname.lastname@example.org
I’ve purchased flight tickets from seoul-jeju on 28march 2020. Due to the COVID-19 outbreak, I would like to cancel my tixs & find out more about refund. My booking ref is B635U2. Pls get back to me via my email address: email@example.com
I paid for 2 Air tickets from Macau to Seoul, on 10 Apr - 13 Apr. Due to the cornovirus I like to cancel my tixs & find out more about refund. My booking ref is L9MK2L. Pls get back to me via my email address: firstname.lastname@example.org
Hi, would like to cancel my flight to and fro Jeju and Gimpo on 25th / 27th Mar Pls contact me email@example.com Cheers
Hi. I purchased tix going to jeju from gimpo but due to travell ban i can't proceed on my flight on march 22. I am coming philippines to seoul and gimpo to jeju. Can i refund or rebook my flight? Thanks
I paid for 4 Air tickets from gimpo-jeju on 27mar-31mar. Due to the cornovirus I like to cancel my tixs & find out more about refund. My booking ref is T47J64. Pls get back to me via my email address: firstname.lastname@example.org
Hi, i purchased 3 tickets from Osaka to Incheon on the 13th April. Due to Corona Virus, i would like to cancel my flight and refund. Can you contact me at email@example.com for further discussion regarding this matter? Thank you!
I booked 2 tickets from Tokyo to Seoul on April 20, 2020. My government has canceled flights from Seoul and is sending people to quarantine. I have a chronic illness and a high risk of getting sick. Due to the Covid-19 virus, we would like to cancel tickets. Can you tell me how to cancel tickets and get a refund? My email address is: firstname.lastname@example.org. Booking MLTJ26
I cancelled the trip and see they will give me refund. However, up until now, I still haven't got any emails concerning how can I get my refund. My email: email@example.com
T’way air please clarify your cancellations policy due to the coronavirus spread. there is not any notice about in your web site, and it is a must for us as customers at this moment with all our affectations in travel. At least you should officialize the free cancelation without cancelation fees.
I purchase 3, tickets from Phils going to s.korea (jeju) and from S.korea going to guam (t'way). Due to corona virus, how can i get a refund for cancelling our flight My email : firstname.lastname@example.org
I purchased 2 tickets from Gimpo to Jeju for March 2020. However, given the Coronavirus situation, is possible to cancel our ticket and waive for the cancellation fee? If possible, can you please guide me through the process? Can you please email me back at email@example.com? Thanks so much!
Hi, Did T'way reply? I can't find a way to contact them (except by phone -international number). Ive similar situation. Would we get a full refund? And do they still charge cancellation fee? Thanks
Hi our flight from Gimpo to Jeju is on 21st March. Can we cancel our flight for a refund? If there are charges how much is it? Can you guide us please. My email is firstname.lastname@example.org
Hi I’m thai student. Study in Japan. I bought a ticket from Fukuoka to Incheon and from Incheon to Bangkok. Due to Corona virus. I would like to cancel my flight on 25th of Feb. would it be possible to get a refund ? Please contact me back here: email@example.com My booking number is D6J759
I have booked 2 T'way tickets from Tokyo to Seoul on 26 April 2020 and 2 tickets from Seoul to Osaka on 29 April 202. We are old people, due to Covid-19 virus, we would like to cancel the tickets. Can you tell me how to cancel the tickets and get refunds? My email is firstname.lastname@example.org
I purchase 4 ticket from Gimpo to Jeju for 01 June 2020. Due to CONVID-19, the scheduled event in Seoul was canceled. May I know to get refund. I can be reached at email@example.com. The reservation number is A9597A.
I purchased 3 tickets from jeju to narita for 11April 2020. However, given the Coronavirus situation, I have 2 old people with me. so I would like to cancel , can you please guide me through the process? Can you please email me back at and how I can take my refund? My email : firstname.lastname@example.org
I purchased 5 tickets from jeju to seoul/gimpo HY7A34 for 03 April 2020. However, given the Coronavirus situation, I have 2 old people and 1 kids with me. so I would like to cancel , can you please guide me through the process? Can you please email me back at and how I can take my refund? My email : email@example.com
I am in Laos, my flight to Incheon for Feb 18th, 2020 has been cancelled. Can I change to the 19th please? And if not, then I need to cancel and book with a different airline.
Hello, I just received an email saying thay T'way Airlines cancelled my booking (from Vientiane to Incheon - TW132) on March 26. Incheon is just a transit and we have a second flight to Tokyo (that has not been cancelled I think). Would it be possible to modify my booking for another day? Please contact me at firstname.lastname@example.org Many thanks
I purchased 8 tickets from Gimpo to Jeju for March 2020. However, given the Coronavirus situation, I have 5 kids with me and we are from Singapore. Is it possible to leave the tickets as "Open"? If possible, can you please guide me through the process? Can you please email me back at email@example.com? Thanks so much!
I purchased 8 tickets from Gimpo to Jeju for March 2020. However, given the Coronavirus situation, I have 5 kids with me and we are from Singapore. Is it possible to leave the tickets as "Open"?
I have just paid for 2 T'way airline tickets TW212 (12:00 - 14:20) from Tokyo to Seoul. I have not received my E-tickets by email. It seems you have to click a button to request for confirmation email. I did not click that button because I assumed the tickets would be sent to my email address automatically. How can I ask T'way to send E-tickets to my email address when I only know the passenger names and flight time?
I have booked flight for passenger MR REMBET/FEBRI Reservation No. NNB3S7 Ticket No. 7222130228443 Reservation Date 2019-07-16 GMP Seoul/Gimpo CJU Jeju TW715 Smart Fare 2020-03-05(Thu) 12:55 14:05 01h10m Confirmed I would cancell this passenger. How I can take my refund. Please could you reply to my email firstname.lastname@example.org I am very appriciatet your Answer. thank you for your helping B.Rgds Rosanna Fornera
Hi T'way Airlines Kindly cancel my booking > Angeles/Mabalacat - Seoul: Order number: L19XJ2, Booking references: Flight: X2T8J5, Flight: QUFSTS Due to Korean VISA problem. Please Help.
Please help It is hard to contact your hotline and talk to the representative I need to cancel my booking because we can not get a Korean VISA in time for the flight. Order number: L19XJ2, Booking references: Flight: X2T8J5, Flight: QUFSTS
Please help It is hard to contact your hotline and talk to the representative I need to cancel my booking because we can not get a Korean VISA in time for the flight.
Hello , I made a reservation for a flight from Seoul to Macau at 22:55 on 5th of January but I made a mistake on my email address during the registration. So I don't have any information for my flight or the number of my reservation. Do you know how I can solve this ? Thank you
I have been informed in your mail from 10.11.2019 about a changed schedule of my flight: former schedule: TW 283 on 28. October 2019 from Seoul (INC): 12:30 to Osaka (KIX): 14:20. new schedule: TW 281 on 27. October 2019 from Seoul (INC): 07:55 to Osaka (KIX); 09:45. I would like to cancel my booking and ask for the refund of my ticket (Ticket-No. 7222150656925 / Reservation-No.DMHW26).
This site is not the official for T'WAY AIR. Please visit the official site 'twayair.com' or contact +82 2 1688 8686 for your query.
Hello , I booked my ticket and had already paid for the tickets but I did not receive my confirmation emails.