T'way Air Discussion

20 September 2019 10:09:00 Guest

hello. i want to change the name on my flight itinerary. It was a wrong spelling and it is different from from the exact name on passport. But the person is still the same, just the name is incorrect spell.

15 September 2019 04:09:00 Danalee Escoffery

I booked a flight. I have yet to receive my confirmation code or an email confirming travel. The money was taken from my account. It was booked for 07Oct2019 from ICN-HKT. PLEASE HELPPP !! MY EMAIL ADDRESS IS DANAESCOFFERY@GMAIL.COM

05 September 2019 01:09:00 Guest

You're the absolute worst airline in the world. No one answers mails and facebook messenger. Hotline doesn't speak English 🖕🖕

14 August 2019 12:08:00 Guest

hello, I booked my flight for the wrong date and I am wondering if there is any way I can change the date.

09 August 2019 08:08:00 Guest

you cancelled my flight and wont refund me my ticket. your website keeps saying that my resv isnt valid but i booked it on your website. help

05 August 2019 01:08:00 Guest

Hi! I booked my flight but wanted extra baggage but the button is now grey. What can i do????

31 July 2019 12:07:00 Guest

Hello, i booked a flight and receive a confirmation on it but then i noticed my last name has been switched with my first. I tried to change it on the website but it split my reservation without giving me an option to change my name... what do i do? please help!!

25 July 2019 04:07:00 Guest

Hi, I purchased tickets via T'way Airlines official website and it was payed by paypal. But no itinerary was sent and I did not know my reservation number at all. Anybody know how to solve this problem?? What can I do now?

06 July 2019 01:07:00 Valauris BLANCHARD

Hello, I lost my flight information. Can you help me ?

09 June 2019 08:06:00 Guest

Bought a ticket, paid but nothing happened, didn't even go through and it's asking me to pay again..

26 May 2019 04:05:00 Guest

Hi, I’m trying to cancel a flight, but I keep getting error messages when I try to cancel online. How do I proceed?

11 April 2019 09:04:00 Guest

Hi, I purchased ticket via T'way Airlines official website and it was credited on my credit card. But no itinerary was sent and I did not know my reservation number at all. Anybody know how to solve this problem??

08 April 2019 08:04:00 Guest

Hi, i booked a flight and it was charged on credit card but no itinerary was sent on email. Please help.

31 March 2019 03:03:00 Guest

Hi I need to increase my baggage allowance. How do I do that? I cant seem to do it online.

17 March 2019 09:03:00 Guest

Appalling website - breaks at point of payment. Very untrustworthy. How much business is lost or time wasted due to a simple website error?

10 November 2018 11:11:00 Guest

Hi, does anyone have any idea of when will April’s Ticket be available for sale?

20 September 2018 06:09:00 Guest

How can I join to buy the ticket, if I have only Czech republic phone number? I am not able to enter my phone number in the specific fields. Thanks

17 September 2018 10:09:00 Sam Roberts

Hello I booked a flight with this airline but I booked it throught trip.com so can't access the website. I booked the wrong date on my flight and wish to change the flight date. How can I do this? Please help - sam_roberts1993@live.co.uk Thanks Sam.

07 September 2018 03:09:00 Guest

Hi, My flight loc H24U3G was cancelled due to the typhoon. The airline did not give us an option to return until 4 days later. So I had to pay modification costs of ˆ 109. It is possible to request this refund + 2 extra hotel nights?

07 September 2018 09:09:00 Guest

I bought a flight from osaka to jeju...somebody knows if for 10 th of september the company will flight.My visa finish 11th and the company didn't send any email reporting any problem

07 September 2018 08:09:00 Guest

Hi, i booked a flight with the name Dk Siti Khoirunnisaa which was stated on my previous passport. But i had to renew my passport recently but the name that is stated in my new passport id Dk Khoirunnisaa. I was wondering if my flight ticket is still valid with my new passport

23 August 2018 12:08:00 Guest

Shirley Teo : Hi.. I try to book my flight from Gimpo to Jeju via T'way Air flight.. My travel date is on Nov 2018.. I try search on T'way Air's website many times, the ticket only show until end of Oct'18, May i know, when only Nov'18 ticket available for booking? Thanks.. > Just login to Tway webpage --> My page --> My bookings --> My flight tickets --> Log-in --> print or email your tickets from there.

23 August 2018 12:08:00 Guest

Asma laili Abdul Rahim : Hi Asma laili from Malaysia. This is regards last name miss one word.The name of Rahanah Shoib should read as Rahanah Mohd Shoib.I need the name to be changed.How to go about this.Thank you laili.rahim@gmail.com > According to Tway policy,, Name change is not possible. But, you can change only its spelling with the same pronunciation and you will be charged a fee. > In your case, a whole new word is adding to the name. Therefore, it is not possible. Its better to cancel the old tickets and book new one with the correct name (as mentioned on the passport).

23 August 2018 12:08:00 Guest

walid tarek : please i need help i did book a ticket by u company and the day i was traveling they didnt let me fly to seoul a so now what about the ticket i will lose it like this > Just make membership profile on Tway webpage. Go to Tway home page --> Menu --> Customer Center -->Ask Questions. It is free. If you already have membership, just login. > Submit your query there with proper flight schedule, details, etc. Attach your tickets or any other documents. Describe your situation. > They will respond you back soon.

15 August 2018 06:08:00 walid tarek

please i need help i did book a ticket by u company and the day i was traveling they didnt let me fly to seoul a so now what about the ticket i will lose it like this

13 August 2018 07:08:00 Asma laili Abdul Rahim

Hi Asma laili from Malaysia. This is regards last name miss one word.The name of Rahanah Shoib should read as Rahanah Mohd Shoib.I need the name to be changed.How to go about this.Thank you laili.rahim@gmail.com

 

02 July 2018 04:07:00 Nur Sazarina

Hi. Im from Malaysia. I just purchased air ticket for 3 pax from Jeju to Ginpo, flight on 20 Nov 2018. My credit card has been deducted and successful But i do not receive an email. Please help me & email the confirmation to sazaez@gmail.com. some one can help me?

24 May 2018 04:05:00 Shirley Teo

Hi.. I try to book my flight from Gimpo to Jeju via T'way Air flight.. My travel date is on Nov 2018.. I try search on T'way Air's website many times, the ticket only show until end of Oct'18, May i know, when only Nov'18 ticket available for booking? Thanks..

13 May 2018 12:05:00 SU535

year 2018 (all messages): This is not the T'way Airlines carrier site here, but the discussions forum here. There is no flight information /e-ticket number / reservation on this air carrier. No one can reply without the correct and full data on the reservation or on the flight/destination. Such comments are not fair. In order to get the correct reply, kindly attach the reservation / booking number and produce fllight number / airports. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 2-5 days by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.

06 May 2018 01:05:00 Guest

Hello, i am from the Nederlands and i cant select my contactnumber when i try to book a flight. And will there be any problems if the middle names doesnt show on the tickets. Please reply me on yjleemeeuwkjoe@hotmail.com. thank you

04 May 2018 04:05:00 Guest

Carl : Is there any way to have contact person who can speak English? I have made a reservation last night but I didn't receive any confirmation email. Upon payment successful, the page just went off to the main page. My bank account deducted. Called customer service, but none of them able to speak English. You can email your concerns to mjkim2@twayairservice.com or call 0118216888686 if you are in the US. They speak English. I called and they were able to help me with my issues.

03 May 2018 02:05:00 Guest Miléna

Hello, I need to cancel a flight I took with gotogate.com for June 2018, please send me an e-mail to milena.blachier@free.fr Thank !

24 April 2018 10:04:00 vanovermeire Paul

I book for 6 persons and a baby a flight on 30/4/2018 from seoul to jeju I didn't receive a booking nr or e-ticket. Can you send me this on my email vanovermeire.paul@gmail.com Thanks

23 April 2018 03:04:00 Guest

Hi, I would like to book a return flight from seoul to jeju. However, I can't input my phone number as the country code (singapore) is not available. Please reply me at skyhsaun@hotmail.com for further instructions thank you.

03 April 2018 08:04:00 Guest

I did no receive an email for my booking but my credit card payment went through. Please help!

24 March 2018 03:03:00 Nor

how to get my booking number? I didn’t receive any email from you.

21 March 2018 03:03:00 Hans

I need to up my baggage allowance, however online the "purchase check-in baggage" button is grey and not clickable. I have only 15kg with my ticket and am on a trip around SE Asia, all other flights have 23-30kg so I need to up this flight. Any advice?

17 March 2018 08:03:00 Carl

Is there any way to have contact person who can speak English? I have made a reservation last night but I didn't receive any confirmation email. Upon payment successful, the page just went off to the main page. My bank account deducted. Called customer service, but none of them able to speak English.

15 March 2018 01:03:00 Guest

I booked 3 tickets from NRT to ICN. There are no "middle names" on our tickets. How do I fix this to match our passports? Please, reply me at sthuynh9@yahoo.com

15 March 2018 01:03:00 Guest

I have the same issue. It is very frustrating that I got a coupon but I can not use it. What is the point here tway?

15 March 2018 08:03:00 Guest

I’m having the same problem too, unable to input SG mobile number in the booking page, for return flights Gimpo to Jeju. Hope to get some solutions here but seems that assistance is very limiting. Kindly reply me at goh_kellyn@yahoo.com.sg. Thanks.

14 March 2018 03:03:00 Guest

Guest : Hi, I don't know how to use the coupon of flight ticket in my account. While booking the flight, the coupon menu shows nothing for selecting, but there does a coupon in my account for registering as a new member. More terrible, while i am checking the issue the flight seats are all running out. :( i am still trying to book the flight(4/9 from TAE to TPE), please reply me at sinlin545@gmail.com. Thanks I figured it out. I sent them a message and the coupon needs to be in the same currency as the departing countries currency. So you'd have to make an account on the korean site to receive the korean KRW coupon.

13 March 2018 05:03:00 Guest

Guest : Hi, I don't know how to use the coupon of flight ticket in my account. While booking the flight, the coupon menu shows nothing for selecting, but there does a coupon in my account for registering as a new member. More terrible, while i am checking the issue the flight seats are all running out. :( i am still trying to book the flight(4/9 from TAE to TPE), please reply me at sinlin545@gmail.com. Thanks I have the same problem. Does anyone have a solution to this?

13 March 2018 10:03:00 Guest

Hi, I don't know how to use the coupon of flight ticket in my account. While booking the flight, the coupon menu shows nothing for selecting, but there does a coupon in my account for registering as a new member. More terrible, while i am checking the issue the flight seats are all running out. :( i am still trying to book the flight(4/9 from TAE to TPE), please reply me at sinlin545@gmail.com. Thanks

13 March 2018 08:03:00 bernice

Hi, I would like to book a return flight from seoul to jeju. However, I can't input my phone number as the country code (singapore) is not available. Please reply me at bernicelek@gmail.com for further instructions thank you.

10 March 2018 03:03:00 Guest

Hi, I am trying to make a booking but there is no option for Singapore number. Please advise. Thank you.

06 March 2018 11:03:00 guest - Harold Peris

Hello, Ibooked a fly from Seoul to Jeju yeterday but I did not receive any confirmation or ticket in my email address : fatima.hadra-peris@wanadoo.fr . I am a little bit worried, could you please get back to me asap? My information: Ticket booked for my son: Harold Peris Departure from Seoul : 13th of April - 5.25PM Return from Jeju : 16th of April - 10 AM Thank you very much for your quick answer, Fatima Hadra-Peris

05 March 2018 06:03:00 Iris Tan

I have paid for 4 tickets from Gimpo to Jeju but have provided a wrong email. As such, no confirmation is received. I have called the customer service but the officer cannot help because she speaks little English. I have sent a letter to cancel this booking and get a full refund but no respond so far. I have made a 2nd booking successfully as we worry that our itinerary may be delayed if the 1st booking is not sorted out. Please respond immediately. My email is iris.tan@sg.amundi.com.

04 March 2018 09:03:00 Shirley Sieng

Do you take Chase credit card? I am trying to buy 3 tickets from NRT to ICN using United State Chase freedom to pay for these tickets but your website doesn't take 16 digits card number. would you help please?. my cell number is 1+402-651-8885 and my email is shirleysieng@yahoo.com. Thanks

01 March 2018 05:03:00 Jeff

I am unable to view my booking information. Please send information for jeff.fain@hbcguam.net