T'way Air Discussion

21 December 2024 08:12:00 Mark Iles

I want to get a refund for the flight I will not be taking from BCN to SGN via Seoul tonight 21/12/24 (booking ref CLVS33) and this is the only way I can see to contact Tway. It is impossible to call customer service because the number is in Korea and only speaks Korean, there is no phone number for their desk at Barcelona, and when I tried signing up for the app, I got asked for an ID number that, as you can see, I have not been given. Neither was I given any agency code to be able to change my booking on your website

27 October 2024 03:10:00 Karen

I have a tway membership and have flown tway b4. However I realise that my name is not according to my passport. How do I get it changed?

12 September 2024 10:09:00 Guest

Guest : hello. i want to change the name on my flight itinerary. It was a wrong put last name actually 1st name for chinese name. I was wrong put last name as a last name too. Actually for chinese name last name pug as first name.

31 August 2024 02:08:00 sam

I am trying to check in online for flight tomorrow morning but won't let me pick a seat? all greyed out. I have a business fare ticket? Any help greatly received

23 July 2024 11:07:00 Cindy

Hi, my userid is clouds13 and i am not able to reset my password. Can you help?

02 July 2024 03:07:00 Guest

Guest : Hello, i booked a flight and receive a confirmation on it but then i noticed my last name has been switched with my middle name I tried to change it on the website but it split my reservation without giving me an option to change my last name... what do i do? please help

11 June 2024 03:06:00 Cindy

What is the tway customer service email address

16 February 2024 11:02:00 Guest

change seats

07 November 2023 10:11:00 Pakamas

I book the ticket from Seoul to Thailand (Ref: S2VRN4) My surname was mispelled. My surname on ticket was "AKSOKBUNRAT" i want to change to "ASOKBUNRAT" how can i do for change ? i call your call center but they cant speak eng so is it possible to change it online? my email is varyn.tsr@gmail.com please contact me asap

14 July 2023 02:07:00 Guest

Hi, my friend and I have two tickets under the same booking with 15 kg of luggage would it be allowed to bring one luggage of 30 kg?

29 June 2023 02:06:00 Guest

Guest : hello. i want to change the name on my flight itinerary. It was a wrong spelling and it is different from from the exact name on passport. But the person is still the same, just the name is incorrect spell.

29 June 2023 02:06:00 Wael gdoura

i did mistake on my name for booking number H9936L . is wael goudra My correct name is wael gdoura

 

22 June 2023 05:06:00 Joo

What should i do if my name was changed legally and it does not match with my passport name

28 February 2023 08:02:00 Guest

I accidentally entered middle name as last name. Can I change it?

27 February 2023 04:02:00 Guest

May I know if I can cancel my domestic flight from Jeju to Seoul with full refund?

31 January 2023 05:01:00 Guest

66@krantechna.lt : Hello, I paid for the flight ticket but the website immediately went to the home page without giving me any booking reference number. I am hence unable to retrieve my booking information. Please send me ticket Jankauskas Ramunas CJU-GMP , 2018 01 25 , send ticket e-mail: 66@krantechna.lt Thanks Hi, I know it been ages. But can I know what happen to your case. Do you get your reservation number? I’m also happened to have this problem too.

28 January 2023 10:01:00 Guest

My reservation through Booking.com is not retrieving in your website. Why is that?

30 November 2022 12:11:00 Su deog choi

How can I change flight scedule

30 October 2022 04:10:00 Guestjohn

t way doesn't recognize my email address in guest check-in.

30 September 2022 03:09:00 Guest

CHI : Dear Teams, I just booked a ticket a few days ago however I made a small mistake regarding to my name, Will I be able to change my name? My booking number is A5ASLT Two ways flight from seoul to busan CHI : Dear Teams, I just booked a ticket a few days ago however I made a small mistake regarding to my name, Will I be able to change my name? My booking number is A5ASLT Two ways flight from seoul to busan

22 September 2022 10:09:00 NAN

Guest : I would like to do an online check-in on Tway for my flight from Seoul to Ulaanbaatar today but I only have my booking number with kiwi.com.

21 September 2022 04:09:00 Guest

Does anyone know the luggage goes all the way when connecting onto a Finnair flight ?

29 August 2022 01:08:00 Guest

I have the same problem with some if the passengers. Payment made but no reservation number, no itinerary. Who do I call or contact? Flight from Jeju to Seoul in October 2022.

20 July 2022 07:07:00 CHI

Dear Teams, I just booked a ticket a few days ago however I made a small mistake regarding to my name, Will I be able to change my name? My booking number is A5ASLT Two ways flight from seoul to busan

04 May 2022 12:05:00 Guest NOUBOU Hermann

I just coming late in airport

16 March 2022 09:03:00 Na Shil Lim

Hi I am still waiting for my refund for the cancelled flight on the 12 Feb 2022. Bangkok to Incheon. Flight TW102 Booked thru Gotogate and they said to contact you to get refund. Booking detail: WWB97D Email: nashil.lim@gmail.com

29 December 2021 10:12:00 Ma. Jaime Navarro

Hi I want to cancel my flight because of unforeseen events and would like to know how to get the full refund. Please contact me at maria.kim670@gmail.com. Thank you!

29 November 2021 06:11:00 Jeongchik Kim

How to cancel flight?

17 June 2021 04:06:00 Kat

Hello, I was wondering if anyone could help me. I booked a flight for my friend and I through travel2be with Tway Airlines, Seoul to Jeju, and I have not received my confirmation email yet about my flight. Does anyone know how long it takes?

12 June 2021 08:06:00 Liliia

Hello. We bought our tickets through the kiwi travel agency. Our flight TW302 on March 30 Guam-Seoul and TW30115 on April Seoul-Guam has been cancelled. The kiwi company was supposed to return us the money for the tickets within 3 months, but this did not happen. We would like to know if kiwi has received a refund from T'way air for this cancelled flight.

11 May 2021 01:05:00 Ralph E Houseman

I am planning a round trip to Seoul Korea in mid-June. Before I make flight arrangement I want to know if the are any restriction from boarding once arrival at the Fukuoka airport. I have heard of individual being turned away. The wife and I am full vaccinated. The Korea Embassy has advised me to bring family papers to prove marriage and mother-in-laws residence. Is the any reason I should be concerned regarding boarding? Please respond to my personal email ralph32952@gmail.com. Regards, Ralph Houseman

16 November 2020 04:11:00 Wei wen

Hi, I cancelled my booking one hour after my booking due to some mistakes. Can i get full 100% refund? And how long it will take? And will it straight away get back to my credit card?

29 May 2020 06:05:00 Vu, Quoc Hung

I had bought 5 tickets from Tway air, on-line check in # K2U7Q9, flight #TW286, it was cancelled from Kansai ( Osaka) to Incheon. I have booked tickets via Flugladen.de , all tickets were cancelled and will be refunded since 2/2020 The Flugladen.de said they did not received the refund from Tway air, so therefore they cannot refund back to me. I have paid all tickets by credit card. Please help me to get the refund, it was longer overdue, since 2/2020. Please contact me at vu_quoc_hung@yahoo.de. Thank you for your help

 

27 May 2020 10:05:00 Lola

I cannot find the 'ask question' section in the t'way air website. I would like to change the date of my flight but cannot find any email contact what so ever. and the option to do so in my reservation is also unavailable.

01 April 2020 10:04:00 Quek Lee husy

Why there is no response re my cancellation of flight Seoul Gimpo to Jeju, Jeju to Seoul Gimpo. My confirmation flight 26-28 Apr 2020. Hope you can response my mail ASAP. TQ

30 March 2020 03:03:00 Quek Lee Huay

I would like to cancel my flight to Jeju from 26-28 Apr due to the Covid-19. Reservation no. K5GK2L I have email to your Organisation but Thet is no reply since 2 March. Hope to hear from you soonest. TQ

20 March 2020 10:03:00 Guest

Hi T’way Airlines! This is relation to our confirmed bookings with Reservation number: Q7KQ2L: TW735 – GMP to CJU – 20 APR 2020 TW720 – CJU to GMP – 22 APR 2020 We cancelled our booking due to the corona virus travel ban. We would like to request for a refund. Please respond to my email, gls_travel@yahoo.com, the soonest possible time. Thank you. Georgina Lee and Company

16 March 2020 06:03:00 Guest

Loris Dahan : Hello, I would like to obtain the reimbursement of my flight in view of the circumstances and the health context. The flight number is 7222132616834 of April 28, 2020 at 6:10 p.m. The reservation number is GL3M34. This is the Seoul Gimpo - Jeju Island (CJU) flight. Thank you for your understanding. cordially. LORIS DAHAN

14 March 2020 09:03:00 Loris Dahan

Hello, I would like to obtain the reimbursement of my flight in view of the circumstances and the health context. The flight number is 7222132616834 of April 28, 2020 at 6:10 p.m. The reservation number is GL3M34. This is the Seoul Gimpo - Jeju Island (CJU) flight. Thank you for your understanding. cordially. LORIS DAHAN

 

10 March 2020 08:03:00 AMF

Hi! Good day! we need to cancel our flight to Jeju from Seoul. We already asked for cancellation and refund for our ticket from Philippines to Seoul in another airline company due to the ongoing corona virus/ travel ban. Below are our flight details. We are foreigners from Philippines, even though this is a domestic flight but I hope you could reconsider this because we thought we are going to push through our flight from Phils. to Seoul so we decided to book domestic flight from Seoul to Jeju. But due to this red alert going on and every increasing number of virus infected people, we have no choice but to cancel our flights for our safety. Segment2Status : Confirmed 2020-03-28(Sat) CJU Jeju 12:15 ~ 13:25 / 01h10m TW714 Direct Flight Smart Fare GMP Seoul/Gimpo Hoping for your action and kind consideration. Thanks and have a good day.

07 March 2020 08:03:00 Guest

Good news everyone... T'way is canceling all flights and here is the info. You will get your money back 100% since T'way cancel the flight. Good luck. www.twayair.com/app/customerCenter/notic...

06 March 2020 07:03:00 Ellyn Lewis

Good day, I booked an afternoon flight for March 21st to Narita Airport & would like to know the cost per bag or per kg of extra luggage. I have been calling your call centre number but no one is picking up on the other end. My email address is fraulyn07@gmail.com. Thank you for your reply.

06 March 2020 03:03:00 Yea chul shin

I booked 2ticket Tokyo to Seoul Re no is 12340317710 I want to change return time Departure 15:00 15 Sep 2020 I would like to change 7:45 15 Sep 2020 My email is yclee5512@gmail.com

04 March 2020 05:03:00 Guest

Hi All, please refer here for the refund process: m.twayair.com/app/customerCenter/notice/... Apparently, cancellation fee will be waived only for flights to some countries / dates only.

04 March 2020 07:03:00 GuestCancel

Isnt this just a forum? It isnt owned by Tway right so they will not reply here either. Pls update to those who had receive their refunds, would like to cancel mine too.

04 March 2020 05:03:00 Guest

Read post as yet no one has been given an answer ???

04 March 2020 05:03:00 Nur Nazirah

I purchased 2 tickets from seoul to jeju (18 Mar 2020) booking number W86V63 and jeju to seoul (20 Mar 2020) booking number F2U49M. However, given the Coronavirus situation, I have 1 kids with me. So I would like to cancel, can you please guide me through the process? Can you please email me back at and how I can take my refund? My email : nazirahnurni@gmail.com

04 March 2020 05:03:00 Lea Stephany

I’ve purchased flight tickets from Fukuoka to Seoul from the 7th of March to the 14th of March 2020. Due to the COVID-19 outbreak, I would like to cancel my flight & find out more about how to have a refund. My confirmation number is 6502002 and my flight number was TW273. Please get back to me if possible via my email : leastephany@gmail.com

03 March 2020 02:03:00 Nur Nadia Akmal

I’ve purchased flight tickets from seoul-jeju on 28march 2020. Due to the COVID-19 outbreak, I would like to cancel my tixs & find out more about refund. My booking ref is B635U2. Pls get back to me via my email address: nadia5194@gmail.com

03 March 2020 04:03:00 Guest

I paid for 2 Air tickets from Macau to Seoul, on 10 Apr - 13 Apr. Due to the cornovirus I like to cancel my tixs & find out more about refund. My booking ref is L9MK2L. Pls get back to me via my email address: carmenchang0802@gmail.com

02 March 2020 08:03:00 Guest

Hi, would like to cancel my flight to and fro Jeju and Gimpo on 25th / 27th Mar Pls contact me kymactan@gmail.com Cheers

02 March 2020 11:03:00 Cherry lou Cartagena

Hi. I purchased tix going to jeju from gimpo but due to travell ban i can't proceed on my flight on march 22. I am coming philippines to seoul and gimpo to jeju. Can i refund or rebook my flight? Thanks

02 March 2020 10:03:00 Wong

I paid for 4 Air tickets from gimpo-jeju on 27mar-31mar. Due to the cornovirus I like to cancel my tixs & find out more about refund. My booking ref is T47J64. Pls get back to me via my email address: wong_jingyi168@hotmail.com

02 March 2020 06:03:00 Guest

Hi, i purchased 3 tickets from Osaka to Incheon on the 13th April. Due to Corona Virus, i would like to cancel my flight and refund. Can you contact me at syirafazil@gmail.com for further discussion regarding this matter? Thank you!

01 March 2020 05:03:00 Tatiana

I booked 2 tickets from Tokyo to Seoul on April 20, 2020. My government has canceled flights from Seoul and is sending people to quarantine. I have a chronic illness and a high risk of getting sick. Due to the Covid-19 virus, we would like to cancel tickets. Can you tell me how to cancel tickets and get a refund? My email address is: gtn.mis@mail.ru. Booking MLTJ26

28 February 2020 11:02:00 Guest

I cancelled the trip and see they will give me refund. However, up until now, I still haven't got any emails concerning how can I get my refund. My email: haanh9@gmail.com

28 February 2020 02:02:00 Guest

T’way air please clarify your cancellations policy due to the coronavirus spread. there is not any notice about in your web site, and it is a must for us as customers at this moment with all our affectations in travel. At least you should officialize the free cancelation without cancelation fees.

27 February 2020 04:02:00 Roden T. Calilung

I purchase 3, tickets from Phils going to s.korea (jeju) and from S.korea going to guam (t'way). Due to corona virus, how can i get a refund for cancelling our flight My email : rodent.calilung@yahoo.com

25 February 2020 06:02:00 Kayla

I purchased 2 tickets from Gimpo to Jeju for March 2020. However, given the Coronavirus situation, is possible to cancel our ticket and waive for the cancellation fee? If possible, can you please guide me through the process? Can you please email me back at yinghui.xu@live.com? Thanks so much!

25 February 2020 10:02:00 May

Hi, Did T'way reply? I can't find a way to contact them (except by phone -international number). Ive similar situation. Would we get a full refund? And do they still charge cancellation fee? Thanks

23 February 2020 02:02:00 Pinky

Hi our flight from Gimpo to Jeju is on 21st March. Can we cancel our flight for a refund? If there are charges how much is it? Can you guide us please. My email is raine_bow91@hotmail.com

22 February 2020 07:02:00 Kunlanit

Hi I’m thai student. Study in Japan. I bought a ticket from Fukuoka to Incheon and from Incheon to Bangkok. Due to Corona virus. I would like to cancel my flight on 25th of Feb. would it be possible to get a refund ? Please contact me back here: jaenine.kunlanit13219@gmail.com My booking number is D6J759

22 February 2020 02:02:00 Yiya Yang

I have booked 2 T'way tickets from Tokyo to Seoul on 26 April 2020 and 2 tickets from Seoul to Osaka on 29 April 202. We are old people, due to Covid-19 virus, we would like to cancel the tickets. Can you tell me how to cancel the tickets and get refunds? My email is yiya1yang2@gmail.com

20 February 2020 10:02:00 Madzlan

I purchase 4 ticket from Gimpo to Jeju for 01 June 2020. Due to CONVID-19, the scheduled event in Seoul was canceled. May I know to get refund. I can be reached at mengkudu3@yahoo.com. The reservation number is A9597A.

19 February 2020 08:02:00 Patcharee p.

I purchased 3 tickets from jeju to narita for 11April 2020. However, given the Coronavirus situation, I have 2 old people with me. so I would like to cancel , can you please guide me through the process? Can you please email me back at and how I can take my refund? My email : patchareepornpipatkul@gmail.com

17 February 2020 03:02:00 Chia mei

I purchased 5 tickets from jeju to seoul/gimpo HY7A34 for 03 April 2020. However, given the Coronavirus situation, I have 2 old people and 1 kids with me. so I would like to cancel , can you please guide me through the process? Can you please email me back at and how I can take my refund? My email : chiamei22@hotmail.com

14 February 2020 06:02:00 Crystle Kozoroski

I am in Laos, my flight to Incheon for Feb 18th, 2020 has been cancelled. Can I change to the 19th please? And if not, then I need to cancel and book with a different airline.

12 February 2020 02:02:00 Alice Val

Hello, I just received an email saying thay T'way Airlines cancelled my booking (from Vientiane to Incheon - TW132) on March 26. Incheon is just a transit and we have a second flight to Tokyo (that has not been cancelled I think). Would it be possible to modify my booking for another day? Please contact me at aliceval@hotmail.fr Many thanks

12 February 2020 02:02:00 Guest

I purchased 8 tickets from Gimpo to Jeju for March 2020. However, given the Coronavirus situation, I have 5 kids with me and we are from Singapore. Is it possible to leave the tickets as "Open"? If possible, can you please guide me through the process? Can you please email me back at maudrene.tan@gmail.com? Thanks so much!

12 February 2020 02:02:00 Maudrene Tan

I purchased 8 tickets from Gimpo to Jeju for March 2020. However, given the Coronavirus situation, I have 5 kids with me and we are from Singapore. Is it possible to leave the tickets as "Open"?

27 December 2019 05:12:00 Yiya Yang

I have just paid for 2 T'way airline tickets TW212 (12:00 - 14:20) from Tokyo to Seoul. I have not received my E-tickets by email. It seems you have to click a button to request for confirmation email. I did not click that button because I assumed the tickets would be sent to my email address automatically. How can I ask T'way to send E-tickets to my email address when I only know the passenger names and flight time?

10 December 2019 12:12:00 Rosanna Eugenie Fornera

I have booked flight for passenger MR REMBET/FEBRI Reservation No. NNB3S7 Ticket No. 7222130228443 Reservation Date 2019-07-16 GMP Seoul/Gimpo CJU Jeju TW715 Smart Fare 2020-03-05(Thu) 12:55 14:05 01h10m Confirmed I would cancell this passenger. How I can take my refund. Please could you reply to my email caro.liliana@yahoo.co.id I am very appriciatet your Answer. thank you for your helping B.Rgds Rosanna Fornera

02 December 2019 06:12:00 B

Hi T'way Airlines Kindly cancel my booking > Angeles/Mabalacat - Seoul: Order number: L19XJ2, Booking references: Flight: X2T8J5, Flight: QUFSTS Due to Korean VISA problem. Please Help.

02 December 2019 06:12:00 B

Please help It is hard to contact your hotline and talk to the representative I need to cancel my booking because we can not get a Korean VISA in time for the flight. Order number: L19XJ2, Booking references: Flight: X2T8J5, Flight: QUFSTS

02 December 2019 06:12:00 Guest

Please help It is hard to contact your hotline and talk to the representative I need to cancel my booking because we can not get a Korean VISA in time for the flight.

19 October 2019 02:10:00 KenzaGuest

Hello , I made a reservation for a flight from Seoul to Macau at 22:55 on 5th of January but I made a mistake on my email address during the registration. So I don't have any information for my flight or the number of my reservation. Do you know how I can solve this ? Thank you

18 October 2019 10:10:00 CasettiRonge Agathe

I have been informed in your mail from 10.11.2019 about a changed schedule of my flight: former schedule: TW 283 on 28. October 2019 from Seoul (INC): 12:30 to Osaka (KIX): 14:20. new schedule: TW 281 on 27. October 2019 from Seoul (INC): 07:55 to Osaka (KIX); 09:45. I would like to cancel my booking and ask for the refund of my ticket (Ticket-No. 7222150656925 / Reservation-No.DMHW26).

27 September 2019 11:09:00 Guest

This site is not the official for T'WAY AIR. Please visit the official site 'twayair.com' or contact +82 2 1688 8686 for your query.

22 September 2019 11:09:00 LAI

Hello , I booked my ticket and had already paid for the tickets but I did not receive my confirmation emails.