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Volaris Discussion

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05 August 2021 07:08:00 guest

lost baggage one week ago

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08 June 2021 05:06:00 Jerry Puda

22-APR-2021 at the Cancun departure gate, an airline employee requested a bribe to overlook what he claimed was an oversize bag- demanding cash (stated he could not take a card payment; haha we, until this time were a Volaris US travel agency and knew better). The same small bag was no problem on any prior flights. I was singled out as an easy mark. I would not participate and said if a payment was due, prove it; weigh and measure. Crickets. The dispute was escalated and delayed flight. He refused boarding unless i paid or go outside to main counter (outside security) and rebook for another day. A third supervisor, which by this point literally had to side with employee or admit he was a thief came and processed the we cant process a cc at the gate charge in spite of previous. All lies and bribery busted.

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08 June 2021 05:06:00 Guest

Im in for the class action. A former US Volaris agency - too many losses and stories to tell. GV Dallas TX : Guest : I'm filing the class action in the US. Daniel Montes, 26 Oct 2020 I'll join this too, is there a filing already? Pete Rocha : We need to hire a law firm and initiate a class-action suit right away. All of us cuando it and make the airline pay back. Guest : I understand Volaris is horrible!!!!!!! but does any know if we have type of legal rights as consumers? when they make changes? I know Visa has a policy for unauthorized/wrong transaction.

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09 May 2021 08:05:00 Guest

Criminal behavior from thie airline. Massive over booking and an inability to process baggage check-in at TIJ has resulted in 100's of people missing flights on 3/8/21. Imagine a check-in line a quarter mile long... maybe 2,000 people! That is what is occurring at TIJ.

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31 March 2021 08:03:00 Monique miles

I would join the suit! Volaris needs to be shut down!

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25 March 2021 11:03:00 Matthew

Stay away from this airline. It is beyond a joke!

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06 March 2021 06:03:00 GV Dallas TX

GV Dallas TX : Guest : I'm filing the class action in the US. Daniel Montes, 26 Oct 2020 I'll join this too, is there a filing already? I'll Join as well. where do I call? Pete Rocha : We need to hire a law firm and initiate a class-action suit right away. All of us cuando it and make the airline pay back. Guest : I understand Volaris is horrible!!!!!!! but does any know if we have type of legal rights as consumers? when they make changes? I know Visa has a policy for unauthorized/wrong transaction.

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06 March 2021 06:03:00 GV Dallas TX

Guest : I'm filing the class action in the US. Daniel Montes, 26 Oct 2020 I'll join this too, is there a filing already? Pete Rocha : We need to hire a law firm and initiate a class-action suit right away. All of us cuando it and make the airline pay back. Guest : I understand Volaris is horrible!!!!!!! but does any know if we have type of legal rights as consumers? when they make changes? I know Visa has a policy for unauthorized/wrong transaction.

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20 February 2021 01:02:00 Guest

Id join your class action suit. Ive got 2 separate flights from '20 they are screwing around with me on. Please post info the the board if this proceeds. Guest : I'm filing the class action in the US. Daniel Montes, 26 Oct 2020 Pete Rocha : We need to hire a law firm and initiate a class-action suit right away. All of us cuando it and make the airline pay back. Guest : I understand Volaris is horrible!!!!!!! but does any know if we have type of legal rights as consumers? when they make changes? I know Visa has a policy for unauthorized/wrong transaction.

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21 December 2020 10:12:00 Guest

my flight was cancelled twice right before boarding due to bad fog. They refused to give us information on a next flight and had to retrieve all our bags and go back to the check in line to get information on what we could do. The refused to give us refunds. And told us the only options we had were to wait the following day for a flight around the same time there is Fog. So basically they are making us go to the airport check in our bags, go through TSA, wait to board and tell us while we are waiting that the flight is cancelled and to go pick up our bags and go back to check in for information.

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27 October 2020 07:10:00 Guest

I'm filing the class action in the US. Daniel Montes, 26 Oct 2020 Pete Rocha : We need to hire a law firm and initiate a class-action suit right away. All of us cuando it and make the airline pay back. Guest : I understand Volaris is horrible!!!!!!! but does any know if we have type of legal rights as consumers? when they make changes? I know Visa has a policy for unauthorized/wrong transaction.

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27 October 2020 06:10:00 Guest

Daniel Montes : DO NOT BOOK with Volaris for godsake. They made me pay for two flights that didnt exist and refused to refund my money. Fair warning. I'm filing a class action in the US against Volaris. Daniel

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27 October 2020 06:10:00 Daniel Montes

DO NOT BOOK with Volaris for godsake. They made me pay for two flights that didnt exist and refused to refund my money. Fair warning. Daniel

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11 August 2020 08:08:00 Guest

Im very disappointed with the negligence and unprofessionalism of Volaris. Our father died from Covid-19 and my bother wanted to give emotional support to my other bother who lives in Mexico and cant travel to US. On 07/08/20 I booked I flight for my brother to travel from JFK to GDL for 8/8/20. On 07/22/20 I received an email: your flight was canceled and an option of a credit for the total amount of the purchase plus 25% which I accepted. On 08/06/20 I received another email, that I viewed August 7, from Volaris: INFO: Tu vuelo cambió / Your flight changed. This email contained reservation for a new flight for 08/10/20 which I proceeded to accept with all the challenges and expenses I short notice trip implies. The day of the trip about 4 hour prior to the trip I checked the Volaris flight status online using the reservation code provided and the fight was schedule: On time. When my brother try to check in at the airport he was told at the desk that there are no flights going to Mexico. I logged in the Volaris web page again and the flight was stil on time. I sent my bother a screen shot of the status of the flight. After a while he decided to return home after spending almost $200 to and from the airport. I called customer service and was told there are no flights going to Mexico which contradicted their web page Information. I never received any communication with changes or cancellation for the new reservation. I called again August 11th spoke with another rep. who offered the same 3 options I was offered when the flight was canceled originally and he try to make it seem it was my mistake not theirs, he didnt acknowledge the fact that their system generated a ghost or fake flight that cost the family stress, disappointment, confusion, frustration, time and money. I asked to speak with a supervisor since the person I spoke to didnt emphasize or understand and try to justify their actions, he used another excuse to deny this petition. I requested a refund for the transportation expenses to the airport and back or an acknowledgment of their system failure and miscommunication between the different areas that handle the flight status online and by phone since the information are different. In conclusion, I ended up with a refund for the original amount spent which is still pending less over $1,000 on luggage, clothing, gifts, transportation that was spent unnecessarily plus the risks of being expose to COVID-19 while buying the items needed for this trip.

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19 July 2020 06:07:00 Ruth

Has anyone had an issue / success with volaris refunding your money back due to a death? Like I purchased the ticket for the person that was flying who is now dead.... Im currently arguing with them since April!

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16 June 2020 02:06:00 Guest

I have the same problem with bogus flights being listed and then turning up to San Jose airport and the flight isn't even up on the departures board and no-one at the airport knew anything about it. My flight was cancelled within 24 hours of my booking it and a refund has been denied

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27 May 2020 09:05:00 navymom

I have been given the run around now with volaris for weeks. I booked a flight from LAX to GDL and the changed that flight to an entirely different day with 2 stopovers, not direct. So they said I could change it to another date and another airport if I wanted. I live in OKC and there is no direct flight from Volaris so I have to fly to an airport that they fly out of. Then I paid extra to fly out of PHX directly to GDL. Today I went to double check my flight and it was once again changed to a different date that was a 1 stop connection and not a direct flight. In both cases THEY cancelled their own flight but did not send any notifications to passengers. Under their policy if THEY cancel the flight YOU are entitled to a full refund. I have a friend that was flying the exact same date to GDL from IAH and she checked hers this morning and it had also been changed to a different date and NOT a direct flight. Personally I have no desire to stop and change planes in MEX city and risk exposure to the virus because MEX city is the highest infected area in all of Mexico

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01 May 2020 04:05:00 Guest

Thank you so much for the info Guest : Gisberto Gutierrez : Hi my name is Gisberto Gutierrez I had a flight for April 22, and have tryed several times to cal them the phone would ring and then they would hang up on me tryed for a month or so no answer I Wanted to change it but they would charge me more and since with all of this COVID19 going on they close all borders and I do not want no credit all I want is my full refund please. Try contacting Volaris by email: servicio.callcenter@volaris.com Send them your reservation confirmation number, name and a copy of any email you received from Volaris cancelling your flight. Ask for a refund. That's what I did and I was able to get a refund. I would not opt for changing the flight dates or taking a voucher for future travel; who knows when flights might resume, and by then the voucher may have expired. The vouchers are not good forever. Guest : Gisberto Gutierrez : Hi my name is Gisberto Gutierrez I had a flight for April 22, and have tryed several times to cal them the phone would ring and then they would hang up on me tryed for a month or so no answer I Wanted to change it but they would charge me more and since with all of this COVID19 going on they close all borders and I do not want no credit all I want is my full refund please. Try contacting Volaris by email: servicio.callcenter@volaris.com Send them your reservation confirmation number, name and a copy of any email you received from Volaris cancelling your flight. Ask for a refund. That's what I did and I was able to get a refund. I would not opt for changing the flight dates or taking a voucher for future travel; who knows when flights might resume, and by then the voucher may have expired. The vouchers are not good forever. Guest : Gisberto Gutierrez : Hi my name is Gisberto Gutierrez I had a flight for April 22, and have tryed several times to cal them the phone would ring and then they would hang up on me tryed for a month or so no answer I Wanted to change it but they would charge me more and since with all of this COVID19 going on they close all borders and I do not want no credit all I want is my full refund please. Try contacting Volaris by email: servicio.callcenter@volaris.com Send them your reservation confirmation number, name and a copy of any email you received from Volaris cancelling your flight. Ask for a refund. That's what I did and I was able to get a refund. I would not opt for changing the flight dates or taking a voucher for future travel; who knows when flights might resume, and by then the voucher may have expired. The vouchers are not good forever.

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01 May 2020 04:05:00 Guest

Thank you so much for the info Guest : Gisberto Gutierrez : Hi my name is Gisberto Gutierrez I had a flight for April 22, and have tryed several times to cal them the phone would ring and then they would hang up on me tryed for a month or so no answer I Wanted to change it but they would charge me more and since with all of this COVID19 going on they close all borders and I do not want no credit all I want is my full refund please. Try contacting Volaris by email: servicio.callcenter@volaris.com Send them your reservation confirmation number, name and a copy of any email you received from Volaris cancelling your flight. Ask for a refund. That's what I did and I was able to get a refund. I would not opt for changing the flight dates or taking a voucher for future travel; who knows when flights might resume, and by then the voucher may have expired. The vouchers are not good forever. Guest : Gisberto Gutierrez : Hi my name is Gisberto Gutierrez I had a flight for April 22, and have tryed several times to cal them the phone would ring and then they would hang up on me tryed for a month or so no answer I Wanted to change it but they would charge me more and since with all of this COVID19 going on they close all borders and I do not want no credit all I want is my full refund please. Try contacting Volaris by email: servicio.callcenter@volaris.com Send them your reservation confirmation number, name and a copy of any email you received from Volaris cancelling your flight. Ask for a refund. That's what I did and I was able to get a refund. I would not opt for changing the flight dates or taking a voucher for future travel; who knows when flights might resume, and by then the voucher may have expired. The vouchers are not good forever. Guest : Gisberto Gutierrez : Hi my name is Gisberto Gutierrez I had a flight for April 22, and have tryed several times to cal them the phone would ring and then they would hang up on me tryed for a month or so no answer I Wanted to change it but they would charge me more and since with all of this COVID19 going on they close all borders and I do not want no credit all I want is my full refund please. Try contacting Volaris by email: servicio.callcenter@volaris.com Send them your reservation confirmation number, name and a copy of any email you received from Volaris cancelling your flight. Ask for a refund. That's what I did and I was able to get a refund. I would not opt for changing the flight dates or taking a voucher for future travel; who knows when flights might resume, and by then the voucher may have expired. The vouchers are not good forever.

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29 April 2020 07:04:00 Guest

Gisberto Gutierrez : Hi my name is Gisberto Gutierrez I had a flight for April 22, and have tryed several times to cal them the phone would ring and then they would hang up on me tryed for a month or so no answer I Wanted to change it but they would charge me more and since with all of this COVID19 going on they close all borders and I do not want no credit all I want is my full refund please. Try contacting Volaris by email: servicio.callcenter@volaris.com Send them your reservation confirmation number, name and a copy of any email you received from Volaris cancelling your flight. Ask for a refund. That's what I did and I was able to get a refund. I would not opt for changing the flight dates or taking a voucher for future travel; who knows when flights might resume, and by then the voucher may have expired. The vouchers are not good forever.

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25 April 2020 08:04:00 Gisberto Gutierrez

Hi my name is Gisberto Gutierrez I had a flight for April 22, and have tryed several times to cal them the phone would ring and then they would hang up on me tryed for a month or so no answer I Wanted to change it but they would charge me more and since with all of this COVID19 going on they close all borders and I do not want no credit all I want is my full refund please.

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24 April 2020 07:04:00 Guest

Update: The Volaris refund just arrived in my credit card account.

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24 April 2020 03:04:00 Guest

Guest : Great thanks! How were you able to talk to them on the phone? I sent an email to the address noted below and they called me, which was surprising; I expected to get an email. Unfortunately they only spoke Spanish, but I was able to understand enough and speak enough to get by. Hopefully the refund shows up on my credit card in a few weeks.

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23 April 2020 07:04:00 Guest

Great thanks! How were you able to talk to them on the phone?

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22 April 2020 02:04:00 Guest

Guest : How do we know thats a real email? The screen shot is the email I received after talking to the Volaris Call Center on the phone. (But like I said, I had to muddle through in Spanish.) I guess I will find out in 7 to 21 days if the refund shows up on my credit card. They didn't ask for any credit card info on the phone and I didn't offer any. All I sent them was my reservation number, name and copies of the emails I received from Volaris when they cancelled the reservation two weeks ago. I didn't even give them a phone number in my email to them, so they had to have had it from my reservation to call me. Seems legit to me.

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21 April 2020 09:04:00 Guest

How do we know thats a real email?

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19 April 2020 02:04:00 Guest

Looks like its going to work!

Volaris 
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18 April 2020 08:04:00 Guest

Sorry, "servicio.callcenter@volaris.com"

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18 April 2020 08:04:00 Guest

I just used the "service.callcenter@volaris.com" email address to request a refund. I sent my reservation code, first and last names, and copies of the two cancellation emails I received. I got a call back from Mexico in about 5 minutes. I don't speak Spanish well, but I believe they are going to refund the full amount to the credit card I used to purchase the tickets. Time will tell. Luckily I was sitting in front of my computer when they called and was able to use Google Translate to tell them I preferred a refund and to ask if it would be refunded to my credit card.

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16 April 2020 06:04:00 Guest

Does servicio.callcenter@volaris.com actually work for refunds?

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16 April 2020 06:04:00 Guest

How do you even get a hold of someone? Iv'e been on the phone for hours and nothing. They canceled my flight so I want a refund. This is terrible service!

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16 April 2020 09:04:00 Pete Rocha

We need to hire a law firm and initiate a class-action suit right away. All of us cuando it and make the airline pay back. Guest : I understand Volaris is horrible!!!!!!! but does any know if we have type of legal rights as consumers? when they make changes? I know Visa has a policy for unauthorized/wrong transaction.

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16 April 2020 05:04:00 Everardo ortiz

Due to the Corona virus, I I had to change the flight which was scheduled for April 4 from chicago O'Hare to Mexico City. I was sent to there website to reschedule and based on that page it look like it was a success. Still to this date I haven't received a email and the time has passed away and no response from airline after calling to many times. Not sure if It got change or i got screw because I didn't fly that day. Help !

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15 April 2020 03:04:00 Guest

I am trying to change my flight but on the website there are no flights available and when i try to call it hangs up after 10-20 mins so frustrating, and i have 3 flights purchased not fling until May 20th however El Paso is on lock down until May 17 possibly longer.

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11 April 2020 03:04:00 Guest

I emailed servicio.callcenter@volaris.com and was able to successfully change my flight. I actually got a relatively quick response (within a few hours.) Just make sure you provide your reservation number and the specific new dates and times you want to change your flights to and they will get it done. I received a new email from Volaris with my new itinerary. Make sure your email is in Spanish as they replied in Spanish. I sent them an email in Spanish and in English.

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10 April 2020 07:04:00 Guest

I just emailed that email address servicio.callcenter@volaris.com and got an almost immediate response in Spanish, but Im curious where you got that email address. I previously emailed them at the only email address listed on their website which is yourexperience@volaris.com and never got a response. Do we know for sure this is an official Volaris email? I just had a thought that maybe this could be an invalid email address and he may request my CC info so that he can process the flight change... Guest viv : Hello everyone, I had volaris give me a voucher. After I emailed them through the resolution center w/PayPal. Obviously, only works if you booked through them. But its worth trying Servicio.callcenter@volaris.com

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08 April 2020 07:04:00 Guest

Similar issue with Covid change. Allowed me to change my outgoing flight to San Jose Cabo but the return one lets me go through the change process then an "Unsuccessful" pop up. So I can get there-but not home. Or return before I go! So much for its easier to fly out of Mexico, never again.

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07 April 2020 12:04:00 Guest viv

Hello everyone, I had volaris give me a voucher. After I emailed them through the resolution center w/PayPal. Obviously, only works if you booked through them. But its worth trying Servicio.callcenter@volaris.com

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06 April 2020 08:04:00 Esther

They suk and Hang Up every Few Minutes my flight is this week i cant change it on the Web and NO one aswers either .I have been calling for 2 weeks to change my flight they are thieves be Aware

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06 April 2020 06:04:00 Guest

Guest : My Volaris flight was cancelled by Volaris. Can I get a full refund ?Good luck

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06 April 2020 02:04:00 Rose aldana

My flight was cancelled on yhe 4th of april going from orlando to guadalajarra and i have been trying to get someone on the phone and everytime you been waiting for 6 minutes it hangs up i was told flights was cancelled due to the corina virus so why di i have ti strugle just ti get a new flight and why do i need topay againit just aint right

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05 April 2020 02:04:00 Guest

I have had the same experience with Volaris where my call gets dropped after waiting for 10 minutes, and whatever future date I pick to change my flight does NOT work on their website.I am supposed to fly in 7 hours, what a joke as I've been at this for weeks trying to change my flight because of Covid19. I am not going to work with my bank to put in a fraud claim, as I cannot think of anything else to do!

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04 April 2020 02:04:00 NAV

Hi Volaris canceled my flight from Sanjose Costa Rica to Cancun Mexico. Threy didn't even send me an email notifuying me of this and I only found out when I went to check in online the day before I am now back in the UK and I want to be able to get a refund from them but can't seem to get one on their online refund part of the website Can someone help me?

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03 April 2020 08:04:00 Guest

flightaware.com/live/flight/VOI919/histo... This site shows what flights are canceled the day before the of and the day after. The flight I have scheduled for April 16 has been canceled every day since March 25th. It looks like Volaris lists the flights as scheduled to the customer until the day before they are to go and then suddenly cancels it. I have friends who got no notice from Volaris and went to airports only to find the flight was canceled at the last minute. This pattern is not the last minute it is a pattern of denial and delay intentionally. Use flight aware to check for the patterns on your scheduled flights with Volaris.

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03 April 2020 06:04:00 Guest

Same here.... need to change my flight date & I cant get hold of no one & cant do it online either 😡

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03 April 2020 10:04:00 Guest

I have been calling for a week 1/2 no one answers , I have called every day every 15 min. Why dont they fix this situation.

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03 April 2020 04:04:00 Guest

Submit a complaint with the department of transportation (dot) and dispute the charge with your credit card company Guest : Volaris doesnt answer there phones, I tried changing my tickets on there website and it says no flights on the dates I want in June. If I try to purchase those days In June they do have flights, Ive gone twice to Ontario CA airport and the tell me the same thing , that theyll send me a e-voucher in 5 days . That was March 19 and also March 25. So far nothing. The flight that I was supposed to take was on Saturday morning March 28, and still Im waiting on the vouchers. This is the last time I ever purchase any tickets with this air line , they have very poor client service.

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02 April 2020 08:04:00 Guest

Mario : Volaris changed my itinerary dates. Can I cancel and get my full refund? Their phone line is always busy. Can't ask them. same just happened to me

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02 April 2020 03:04:00 Guest

Volaris doesnt answer there phones, I tried changing my tickets on there website and it says no flights on the dates I want in June. If I try to purchase those days In June they do have flights, Ive gone twice to Ontario CA airport and the tell me the same thing , that theyll send me a e-voucher in 5 days . That was March 19 and also March 25. So far nothing. The flight that I was supposed to take was on Saturday morning March 28, and still Im waiting on the vouchers. This is the last time I ever purchase any tickets with this air line , they have very poor client service.

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02 April 2020 02:04:00 Guest

Volaris doesnt answer there phones, I tried changing my tickets on there web site and it says no flights on the dates I want in June. If I try to punches those days In June they do have flights, Ive gone twice to Ontario CA airport and the tell me the same thing , that theyll send me a e-voucher in 5 days and still . That was March 19 and also March 25. So far nothing. The forget that I was supposed to get on was on Saturday morning March 28, and still Im waiting on the vouchers. This is the last time I ever pitches any tickets with this air line , they have very poor client service.

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01 April 2020 07:04:00 Guest

How are we supposed to get our money back from these thieves!?! They canceled my flight, didnt bother to notify me, were not at the ticket counter. I had to book with another airline. Volaris is the absolute WORST customer service Ive ever experienced in an airline.

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01 April 2020 06:04:00 Mario

Volaris changed my itinerary dates. Can I cancel and get my full refund? Their phone line is always busy. Can't ask them.

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01 April 2020 05:04:00 Felipe

Yes you can.

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01 April 2020 05:04:00 Felipe

Guest : can I buy food in flight with a credit or debit card? I don't have any pesos.

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01 April 2020 01:04:00 Guest

Guest : Website "calendar" is stuck when trying to change flight on website or APP. Phone numbers from either US or Mexico disengage after approx. 5->7mins after being on hold. Disappointing to say the least - a shame they cannot step up to the plate to do their due diligence for folk who've already paid for flights........... I'm in for approx. $2,200 for flights next Sun. 5th which we cannot take due to COVID19 pandemic :-( Try again. As of 3:45 am PT, now I was able to change my flight online to a future date. I'd like to think they were updating their database and website to the new different states guidelines. I wasn't able to change anything before; all it said was "No flights" no matter what date I chose, but now it shows $0 fee for any date you'd like to change it to. Hope you can get it done. Stay safe.

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