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Volaris Discussion

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27 May 2020 09:05:00 navymom

I have been given the run around now with volaris for weeks. I booked a flight from LAX to GDL and the changed that flight to an entirely different day with 2 stopovers, not direct. So they said I could change it to another date and another airport if I wanted. I live in OKC and there is no direct flight from Volaris so I have to fly to an airport that they fly out of. Then I paid extra to fly out of PHX directly to GDL. Today I went to double check my flight and it was once again changed to a different date that was a 1 stop connection and not a direct flight. In both cases THEY cancelled their own flight but did not send any notifications to passengers. Under their policy if THEY cancel the flight YOU are entitled to a full refund. I have a friend that was flying the exact same date to GDL from IAH and she checked hers this morning and it had also been changed to a different date and NOT a direct flight. Personally I have no desire to stop and change planes in MEX city and risk exposure to the virus because MEX city is the highest infected area in all of Mexico

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01 May 2020 04:05:00 Guest

Thank you so much for the info Guest : Gisberto Gutierrez : Hi my name is Gisberto Gutierrez I had a flight for April 22, and have tryed several times to cal them the phone would ring and then they would hang up on me tryed for a month or so no answer I Wanted to change it but they would charge me more and since with all of this COVID19 going on they close all borders and I do not want no credit all I want is my full refund please. Try contacting Volaris by email: servicio.callcenter@volaris.com Send them your reservation confirmation number, name and a copy of any email you received from Volaris cancelling your flight. Ask for a refund. That's what I did and I was able to get a refund. I would not opt for changing the flight dates or taking a voucher for future travel; who knows when flights might resume, and by then the voucher may have expired. The vouchers are not good forever. Guest : Gisberto Gutierrez : Hi my name is Gisberto Gutierrez I had a flight for April 22, and have tryed several times to cal them the phone would ring and then they would hang up on me tryed for a month or so no answer I Wanted to change it but they would charge me more and since with all of this COVID19 going on they close all borders and I do not want no credit all I want is my full refund please. Try contacting Volaris by email: servicio.callcenter@volaris.com Send them your reservation confirmation number, name and a copy of any email you received from Volaris cancelling your flight. Ask for a refund. That's what I did and I was able to get a refund. I would not opt for changing the flight dates or taking a voucher for future travel; who knows when flights might resume, and by then the voucher may have expired. The vouchers are not good forever. Guest : Gisberto Gutierrez : Hi my name is Gisberto Gutierrez I had a flight for April 22, and have tryed several times to cal them the phone would ring and then they would hang up on me tryed for a month or so no answer I Wanted to change it but they would charge me more and since with all of this COVID19 going on they close all borders and I do not want no credit all I want is my full refund please. Try contacting Volaris by email: servicio.callcenter@volaris.com Send them your reservation confirmation number, name and a copy of any email you received from Volaris cancelling your flight. Ask for a refund. That's what I did and I was able to get a refund. I would not opt for changing the flight dates or taking a voucher for future travel; who knows when flights might resume, and by then the voucher may have expired. The vouchers are not good forever.

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01 May 2020 04:05:00 Guest

Thank you so much for the info Guest : Gisberto Gutierrez : Hi my name is Gisberto Gutierrez I had a flight for April 22, and have tryed several times to cal them the phone would ring and then they would hang up on me tryed for a month or so no answer I Wanted to change it but they would charge me more and since with all of this COVID19 going on they close all borders and I do not want no credit all I want is my full refund please. Try contacting Volaris by email: servicio.callcenter@volaris.com Send them your reservation confirmation number, name and a copy of any email you received from Volaris cancelling your flight. Ask for a refund. That's what I did and I was able to get a refund. I would not opt for changing the flight dates or taking a voucher for future travel; who knows when flights might resume, and by then the voucher may have expired. The vouchers are not good forever. Guest : Gisberto Gutierrez : Hi my name is Gisberto Gutierrez I had a flight for April 22, and have tryed several times to cal them the phone would ring and then they would hang up on me tryed for a month or so no answer I Wanted to change it but they would charge me more and since with all of this COVID19 going on they close all borders and I do not want no credit all I want is my full refund please. Try contacting Volaris by email: servicio.callcenter@volaris.com Send them your reservation confirmation number, name and a copy of any email you received from Volaris cancelling your flight. Ask for a refund. That's what I did and I was able to get a refund. I would not opt for changing the flight dates or taking a voucher for future travel; who knows when flights might resume, and by then the voucher may have expired. The vouchers are not good forever. Guest : Gisberto Gutierrez : Hi my name is Gisberto Gutierrez I had a flight for April 22, and have tryed several times to cal them the phone would ring and then they would hang up on me tryed for a month or so no answer I Wanted to change it but they would charge me more and since with all of this COVID19 going on they close all borders and I do not want no credit all I want is my full refund please. Try contacting Volaris by email: servicio.callcenter@volaris.com Send them your reservation confirmation number, name and a copy of any email you received from Volaris cancelling your flight. Ask for a refund. That's what I did and I was able to get a refund. I would not opt for changing the flight dates or taking a voucher for future travel; who knows when flights might resume, and by then the voucher may have expired. The vouchers are not good forever.

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29 April 2020 07:04:00 Guest

Gisberto Gutierrez : Hi my name is Gisberto Gutierrez I had a flight for April 22, and have tryed several times to cal them the phone would ring and then they would hang up on me tryed for a month or so no answer I Wanted to change it but they would charge me more and since with all of this COVID19 going on they close all borders and I do not want no credit all I want is my full refund please. Try contacting Volaris by email: servicio.callcenter@volaris.com Send them your reservation confirmation number, name and a copy of any email you received from Volaris cancelling your flight. Ask for a refund. That's what I did and I was able to get a refund. I would not opt for changing the flight dates or taking a voucher for future travel; who knows when flights might resume, and by then the voucher may have expired. The vouchers are not good forever.

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25 April 2020 08:04:00 Gisberto Gutierrez

Hi my name is Gisberto Gutierrez I had a flight for April 22, and have tryed several times to cal them the phone would ring and then they would hang up on me tryed for a month or so no answer I Wanted to change it but they would charge me more and since with all of this COVID19 going on they close all borders and I do not want no credit all I want is my full refund please.

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24 April 2020 07:04:00 Guest

Update: The Volaris refund just arrived in my credit card account.

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24 April 2020 03:04:00 Guest

Guest : Great thanks! How were you able to talk to them on the phone? I sent an email to the address noted below and they called me, which was surprising; I expected to get an email. Unfortunately they only spoke Spanish, but I was able to understand enough and speak enough to get by. Hopefully the refund shows up on my credit card in a few weeks.

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23 April 2020 07:04:00 Guest

Great thanks! How were you able to talk to them on the phone?

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22 April 2020 02:04:00 Guest

Guest : How do we know thats a real email? The screen shot is the email I received after talking to the Volaris Call Center on the phone. (But like I said, I had to muddle through in Spanish.) I guess I will find out in 7 to 21 days if the refund shows up on my credit card. They didn't ask for any credit card info on the phone and I didn't offer any. All I sent them was my reservation number, name and copies of the emails I received from Volaris when they cancelled the reservation two weeks ago. I didn't even give them a phone number in my email to them, so they had to have had it from my reservation to call me. Seems legit to me.

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21 April 2020 09:04:00 Guest

How do we know thats a real email?

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19 April 2020 02:04:00 Guest

Looks like its going to work!

Volaris 
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18 April 2020 08:04:00 Guest

Sorry, "servicio.callcenter@volaris.com"

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18 April 2020 08:04:00 Guest

I just used the "service.callcenter@volaris.com" email address to request a refund. I sent my reservation code, first and last names, and copies of the two cancellation emails I received. I got a call back from Mexico in about 5 minutes. I don't speak Spanish well, but I believe they are going to refund the full amount to the credit card I used to purchase the tickets. Time will tell. Luckily I was sitting in front of my computer when they called and was able to use Google Translate to tell them I preferred a refund and to ask if it would be refunded to my credit card.

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16 April 2020 06:04:00 Guest

Does servicio.callcenter@volaris.com actually work for refunds?

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16 April 2020 06:04:00 Guest

How do you even get a hold of someone? Iv'e been on the phone for hours and nothing. They canceled my flight so I want a refund. This is terrible service!

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16 April 2020 09:04:00 Pete Rocha

We need to hire a law firm and initiate a class-action suit right away. All of us cuando it and make the airline pay back. Guest : I understand Volaris is horrible!!!!!!! but does any know if we have type of legal rights as consumers? when they make changes? I know Visa has a policy for unauthorized/wrong transaction.

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16 April 2020 05:04:00 Everardo ortiz

Due to the Corona virus, I I had to change the flight which was scheduled for April 4 from chicago O'Hare to Mexico City. I was sent to there website to reschedule and based on that page it look like it was a success. Still to this date I haven't received a email and the time has passed away and no response from airline after calling to many times. Not sure if It got change or i got screw because I didn't fly that day. Help !

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15 April 2020 03:04:00 Guest

I am trying to change my flight but on the website there are no flights available and when i try to call it hangs up after 10-20 mins so frustrating, and i have 3 flights purchased not fling until May 20th however El Paso is on lock down until May 17 possibly longer.

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11 April 2020 03:04:00 Guest

I emailed servicio.callcenter@volaris.com and was able to successfully change my flight. I actually got a relatively quick response (within a few hours.) Just make sure you provide your reservation number and the specific new dates and times you want to change your flights to and they will get it done. I received a new email from Volaris with my new itinerary. Make sure your email is in Spanish as they replied in Spanish. I sent them an email in Spanish and in English.

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10 April 2020 07:04:00 Guest

I just emailed that email address servicio.callcenter@volaris.com and got an almost immediate response in Spanish, but Im curious where you got that email address. I previously emailed them at the only email address listed on their website which is yourexperience@volaris.com and never got a response. Do we know for sure this is an official Volaris email? I just had a thought that maybe this could be an invalid email address and he may request my CC info so that he can process the flight change... Guest viv : Hello everyone, I had volaris give me a voucher. After I emailed them through the resolution center w/PayPal. Obviously, only works if you booked through them. But its worth trying Servicio.callcenter@volaris.com

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08 April 2020 07:04:00 Guest

Similar issue with Covid change. Allowed me to change my outgoing flight to San Jose Cabo but the return one lets me go through the change process then an "Unsuccessful" pop up. So I can get there-but not home. Or return before I go! So much for its easier to fly out of Mexico, never again.

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07 April 2020 12:04:00 Guest viv

Hello everyone, I had volaris give me a voucher. After I emailed them through the resolution center w/PayPal. Obviously, only works if you booked through them. But its worth trying Servicio.callcenter@volaris.com

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06 April 2020 08:04:00 Esther

They suk and Hang Up every Few Minutes my flight is this week i cant change it on the Web and NO one aswers either .I have been calling for 2 weeks to change my flight they are thieves be Aware

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06 April 2020 06:04:00 Guest

Guest : My Volaris flight was cancelled by Volaris. Can I get a full refund ?Good luck

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06 April 2020 02:04:00 Rose aldana

My flight was cancelled on yhe 4th of april going from orlando to guadalajarra and i have been trying to get someone on the phone and everytime you been waiting for 6 minutes it hangs up i was told flights was cancelled due to the corina virus so why di i have ti strugle just ti get a new flight and why do i need topay againit just aint right

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05 April 2020 02:04:00 Guest

I have had the same experience with Volaris where my call gets dropped after waiting for 10 minutes, and whatever future date I pick to change my flight does NOT work on their website.I am supposed to fly in 7 hours, what a joke as I've been at this for weeks trying to change my flight because of Covid19. I am not going to work with my bank to put in a fraud claim, as I cannot think of anything else to do!

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04 April 2020 02:04:00 NAV

Hi Volaris canceled my flight from Sanjose Costa Rica to Cancun Mexico. Threy didn't even send me an email notifuying me of this and I only found out when I went to check in online the day before I am now back in the UK and I want to be able to get a refund from them but can't seem to get one on their online refund part of the website Can someone help me?

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03 April 2020 08:04:00 Guest

flightaware.com/live/flight/VOI919/histo... This site shows what flights are canceled the day before the of and the day after. The flight I have scheduled for April 16 has been canceled every day since March 25th. It looks like Volaris lists the flights as scheduled to the customer until the day before they are to go and then suddenly cancels it. I have friends who got no notice from Volaris and went to airports only to find the flight was canceled at the last minute. This pattern is not the last minute it is a pattern of denial and delay intentionally. Use flight aware to check for the patterns on your scheduled flights with Volaris.

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03 April 2020 06:04:00 Guest

Same here.... need to change my flight date & I cant get hold of no one & cant do it online either 😡

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03 April 2020 10:04:00 Guest

I have been calling for a week 1/2 no one answers , I have called every day every 15 min. Why dont they fix this situation.

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03 April 2020 04:04:00 Guest

Submit a complaint with the department of transportation (dot) and dispute the charge with your credit card company Guest : Volaris doesnt answer there phones, I tried changing my tickets on there website and it says no flights on the dates I want in June. If I try to purchase those days In June they do have flights, Ive gone twice to Ontario CA airport and the tell me the same thing , that theyll send me a e-voucher in 5 days . That was March 19 and also March 25. So far nothing. The flight that I was supposed to take was on Saturday morning March 28, and still Im waiting on the vouchers. This is the last time I ever purchase any tickets with this air line , they have very poor client service.

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02 April 2020 08:04:00 Guest

Mario : Volaris changed my itinerary dates. Can I cancel and get my full refund? Their phone line is always busy. Can't ask them. same just happened to me

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02 April 2020 03:04:00 Guest

Volaris doesnt answer there phones, I tried changing my tickets on there website and it says no flights on the dates I want in June. If I try to purchase those days In June they do have flights, Ive gone twice to Ontario CA airport and the tell me the same thing , that theyll send me a e-voucher in 5 days . That was March 19 and also March 25. So far nothing. The flight that I was supposed to take was on Saturday morning March 28, and still Im waiting on the vouchers. This is the last time I ever purchase any tickets with this air line , they have very poor client service.

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02 April 2020 02:04:00 Guest

Volaris doesnt answer there phones, I tried changing my tickets on there web site and it says no flights on the dates I want in June. If I try to punches those days In June they do have flights, Ive gone twice to Ontario CA airport and the tell me the same thing , that theyll send me a e-voucher in 5 days and still . That was March 19 and also March 25. So far nothing. The forget that I was supposed to get on was on Saturday morning March 28, and still Im waiting on the vouchers. This is the last time I ever pitches any tickets with this air line , they have very poor client service.

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01 April 2020 07:04:00 Guest

How are we supposed to get our money back from these thieves!?! They canceled my flight, didnt bother to notify me, were not at the ticket counter. I had to book with another airline. Volaris is the absolute WORST customer service Ive ever experienced in an airline.

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01 April 2020 06:04:00 Mario

Volaris changed my itinerary dates. Can I cancel and get my full refund? Their phone line is always busy. Can't ask them.

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01 April 2020 05:04:00 Felipe

Yes you can.

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01 April 2020 05:04:00 Felipe

Guest : can I buy food in flight with a credit or debit card? I don't have any pesos.

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01 April 2020 01:04:00 Guest

Guest : Website "calendar" is stuck when trying to change flight on website or APP. Phone numbers from either US or Mexico disengage after approx. 5->7mins after being on hold. Disappointing to say the least - a shame they cannot step up to the plate to do their due diligence for folk who've already paid for flights........... I'm in for approx. $2,200 for flights next Sun. 5th which we cannot take due to COVID19 pandemic :-( Try again. As of 3:45 am PT, now I was able to change my flight online to a future date. I'd like to think they were updating their database and website to the new different states guidelines. I wasn't able to change anything before; all it said was "No flights" no matter what date I chose, but now it shows $0 fee for any date you'd like to change it to. Hope you can get it done. Stay safe.

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01 April 2020 01:04:00 Guest

San Diego resident : Received email from Volaris that we can change our flight due to coronavirus pandemic. I tried doing so multiple times but website does not allow for a future date. And, notoriously they hang up on you after you are on hold for a while. I called numerous times followed by numerous hang ups. Our flight is in a few days so given all the bad experiences I have read by others I doubt I will get through. This was our first experience with Volaris. Very disappointing . Will never use them again and will warn others. Do not trust them. They are thiefs. Will report to BBB and others. Try again. As of 3:45 am PT, now I was able to change my flight online to a future date. I'd like to think they were updating their database and website to the new different states guidelines. I wasn't able to change anything before; all it said was "No flights" no matter what date I chose, but now it shows $0 fee for any date you'd like to change it to. Still sucks that they won't answer the phone or hang up on you when you stay on the line for more than 5 min. Hope you can get it done. Stay safe.

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01 April 2020 01:04:00 Guest

Guest : Volaris won't let me change my 4/16/2020 flight past mid-May and I paid to have the change flight flexibility. Has anyone had any luck changing their flights? Try again. As of 3:45 am PT, now I was able to change my flight online to a future date. I'd like to think they were updating their database and website to the new different states guidelines. I wasn't able to change anything before; all it said was "No flights" no matter what date I chose, but now it shows $0 fee for any date you'd like to change it to. Hope you can get it done. Stay safe.

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01 April 2020 02:04:00 Guest

Volaris won't let me change my 4/16/2020 flight past mid-May and I paid to have the change flight flexibility. Has anyone had any luck changing their flights?

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31 March 2020 07:03:00 Guest

I've had the same experience they cancel my flight and they wont answer calls , emails come back, phone calls drop,you will think they refund your money. Never again using them horrible service.

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31 March 2020 07:03:00 San Diego resident

Received email from Volaris that we can change our flight due to coronavirus pandemic. I tried doing so multiple times but website does not allow for a future date. And, notoriously they hang up on you after you are on hold for a while. I called numerous times followed by numerous hang ups. Our flight is in a few days so given all the bad experiences I have read by others I doubt I will get through. This was our first experience with Volaris. Very disappointing . Will never use them again and will warn others. Do not trust them. They are thiefs. Will report to BBB and others.

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31 March 2020 04:03:00 Guest

Hi I came across this page trying to figure out why Volaris cancelled my husbands flight last minute, without any other explanation. We arent the only ones getting ripped off. Lets all file complaints with the Better Business Bureau. Guest : Trying to change my flight and they payment keeps getting declined. I called the airline 6 times and after 5 to 6minutes of being on hold the phone call is dropped.

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30 March 2020 11:03:00 Guest

Trying to change my flight and they payment keeps getting declined. I called the airline 6 times and after 5 to 6minutes of being on hold the phone call is dropped.

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30 March 2020 10:03:00 Guest

Ive been trying to get a hold of Volaris Customer Service for an entire week to try an change my flight due to the COVID-19 pandemic just like many others are struggling. After being on hold for a certain amount of time the number no longer works. Ive tried to change my flight on the App as instructed to and it does NOT give me an option to push my flight to another date or month. Can someone please explain what will happen to those that have flights approaching or how we can get a hold of an Employee that is willing to actually help.

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30 March 2020 12:03:00 Guest

Website "calendar" is stuck when trying to change flight on website or APP. Phone numbers from either US or Mexico disengage after approx. 5->7mins after being on hold. Disappointing to say the least - a shame they cannot step up to the plate to do their due diligence for folk who've already paid for flights........... I'm in for approx. $2,200 for flights next Sun. 5th which we cannot take due to COVID19 pandemic :-(

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27 March 2020 06:03:00 Guest

My Volaris flight was cancelled by Volaris. Can I get a full refund ?

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27 March 2020 06:03:00 Guest

My flight from LAX to Guadalajara is cancelled . Can I get a full refund ?

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27 March 2020 08:03:00 alansmith

Get Volaris Flight Change Policy in brief. Also make doubts clear on topics- Volaris change flight date, change fee, online flight change possible same day visit us airlinespolicy.com/flight-change-policy/...

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27 March 2020 08:03:00 alansmith

It has been noticed that there are times when a passenger has to make some adjustments in the booked Volaris Airlines flight price ticket. In such situations, the airline presents the Volaris Airlines Manage Booking section on its website where the passenger can make modifications in flight bookings. Get Volaris ">airlinespolicy.com/flight-change-policy/... Flight Change Policy in brief. Also make doubts clear on topics- Volaris change flight date, change fee, online flight change possible same day

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27 March 2020 08:03:00 alansmith

It has been noticed that there are times when a passenger has to make some adjustments in the booked Volaris Airlines flight price ticket. In such situations, the airline presents the Volaris Airlines Manage Booking section on its website where the passenger can make modifications in flight bookings. Get Volaris ">airlinespolicy.com/flight-change-policy/... Flight Change Policy in brief. Also make doubts clear on topics- Volaris change flight date, change fee, online flight change possible same day

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26 March 2020 06:03:00 Guess

Can't get through to cancel my flight. Is this what this company is doing to screw people over.

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26 August 2019 06:08:00 Guest

can I buy food in flight with a credit or debit card? I don't have any pesos.

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04 January 2019 07:01:00 Guest Grant Gresser

You must send all of your employees to school for rude training.

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20 December 2018 08:12:00 Guest

this just happened to us. changed our departing flight time and our return flight was changed to the next day. i have to work! we also already paid thousands of dollars on hotels and day trips to maximize our stay... awful! i should have read these posts before being confident that our plans were not going to be uprooted.

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21 November 2018 04:11:00 Laura

If you do not let me put my review on line I weill put it in facebook, then your employee will be investigated for acting like a federal agent

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04 May 2018 04:05:00 N. Shah

Worst airline ever! We purchased nonstop tickets to Puerto Vallarta in February for 5 of us for a wedding on memorial day weekend 5/25-5/29. Less than 3 weeks before the trip we get a generic email saying out itenerary has. changed and to call. When I call the airline they said they can put us on a flight 5/27 and 5/30 AFTER the holiday weekend. When I said we need a flight for a wedding. They said.. "You can check the website and see". I called back 2 hours later and was on the phone for 2 hours trying to get another flight. They found a few and everything they tried to put us on, they ran out of seats. After 2 hours of not being able to find any available flights he said I had to hang up because they couldn't be on the phone that long. He hung up and I immediately called back. Again I was on the phone for over 2 hours and they still could not find us a flight. Finally they found a flight with 2 stops and 10 hours to get us there. And the flight was now arriving at 9 o'clock at night instead of the afternoon. Before anyone asks why we didn't take another airline, this was 2 weeks before memorial day weekend. Not many flights left even less that could accommodate 5 passengers and nothing less than $1200 They wouldn't reimburse us or cover the cost of another flight even if was just for one leg of the flight or to meet a connection. They offered no help whatsoever. This airline is definitely not worth the cost savings. If we would have booked with another airline in Feb we may have ended up paying a few hundred more, but it would have been totally worth it.

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27 April 2018 09:04:00 Guest

I understand Volaris is horrible!!!!!!! but does any know if we have type of legal rights as consumers? when they make changes? I know Visa has a policy for unauthorized/wrong transaction.

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03 April 2018 05:04:00 Guest

Were you able to get a refund Ive been waiting for 3 months for mine ?? Its been David : I purchased six tickets to fly from Cancun to San Juan last April to fly in march of this year. In January I was looking to add another traveler and when I looked for the flight, it did not exist. I called the airline and they informed that they had canceled all flights to San Juan. I asked why didn't I was informed, and had no answer. I immediately booked another flight with Copa and I requested a refund from Volaris, It's been a nightmare, they've asked for documents and information and still a month later, no refund. I have never traveled with Volaris, but I never will. This is the worst customer service I've seen in my life. This Airline is a Scam!!!

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28 March 2018 12:03:00 Guest

HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!! DO NOT USE THEM!!!!!!! They completely changed my flight from one week to another just because they fly out to Cabos San Lucas on certain days. I then requested a refund in which they told me it would take 20-30 days. Today, they email me asking me for this via email: May I inform to you that the request for you refund with reservation code *****, currently has a status of detained to follow up since we do not yet have the necessary documentation. To continue the process we ask you to send us the following documents: 1. WIRE TRANSFER INSTRUCTIONS LETTER Thats includes the following information: Name of account Account number Bank Name ABA (Routing number) or SWIFT code Address Currency Intermediary bank (This document can be obtained with your bank) 2. ID (Visa, passport, driver license); only the front part. We will be glad to send this information in a period of no more than 48 hours, otherwise the clarification process will be closed and you will have to start it again. Once received the documents we will notify to you by this same way. Thank you for flying with us! HOW CAN I FEEL COMFORTABLE SENDING THAT INFORMATION VIA EMAIL??????? ARE THEY CRAZY?????????

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17 February 2018 12:02:00 Maria Garciaparra

4 HOURS!!! spent on calls, numbers that are in website are not working, calling customer transferred to 9 diferent departments no help at all, my confirmation code is "NOT VALID" accosding to website so I can not print my boarding pass..

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16 February 2018 07:02:00 David

I purchased six tickets to fly from Cancun to San Juan last April to fly in march of this year. In January I was looking to add another traveler and when I looked for the flight, it did not exist. I called the airline and they informed that they had canceled all flights to San Juan. I asked why didn't I was informed, and had no answer. I immediately booked another flight with Copa and I requested a refund from Volaris, It's been a nightmare, they've asked for documents and information and still a month later, no refund. I have never traveled with Volaris, but I never will. This is the worst customer service I've seen in my life. This Airline is a Scam!!!

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24 January 2018 07:01:00 Guest

Volaris is the worst airline!!!! About two years ago my mother and I flew to Guadalajara. Upon our arrival our luggage along with all the other luggages from the other passengers were missing. I was going to have a medical procedure done which had to be delayed due to my missing luggage. My mother and I were told that we were going to get reimbursed 100.00 each for the inconvenience. We did not get our luggage until 3 days later and no reimbursement. We continued to fly with Volaris knowing that we might not have a good experience. As always, something always went wrong. We have since made other airlines our means of transportation. However, I recently purchased tickets for my parents with Volaris again and again was faced with a scam. Volaris changed my itinerary without my consent and I felt obligated to pay for the change and difference of the flight. When I bought the tickets for my parents there were three flight options flying out of O'hare and Midway (Chicago). I picked the flight departing from O'hare. Two days later, I get an itinerary that indicated that they were going to fly out of Milwaukee. I didn't even know they flew out of there. Of course I couldn't prove it because Volaris is so sneaky. I called to complain and demanded to have my flight changed but I was asked to pay. Then I asked for the conversation regarding this change that occurred on Tuesday at around 10:00 p.m. with Fernando Chavez and Ronny Fernandez. I was told that while they do record the conversations, they are not available to customers. Bottom line is that Volaris is just a horrible airline!

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09 January 2018 12:01:00 Lupita Cons

Unable to obtain invoice from Volaris, all possible options for invoicing in the web site have been deleted.

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17 November 2017 12:11:00 Guest

I AGREE horrible horrible Customer Service on the 1855 number I was in the phone for 6 hours to make a change or a cancelation within the 24 hrs that they stipulate in their policy for with a charge and they still want to charge me an extra 200.00 dlls for 2 tickets after all I have to lose my money $540.00 cause they couldn't change my trip.

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12 November 2017 01:11:00 Guest

Horrible, horrible website that doesn't work more than it does. NO CUSTOMER SERVICE E-MAIL ADDRESS, NOR ANY POINT OF CONTACT OTHER THAN THE 800 NUMBER. Good luck with that line. Overcharges, refuses to honor paid item (on confirmation). The epitome of treating customers like cattle.

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09 November 2017 07:11:00 Guest

The WORST * customer service ever. NEVER again will I ever deal with this disgusting company. Please never * your money and time with this company.

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23 October 2017 09:10:00 Guest

We bookrd a flight from Leon BJX to Los Angeles LAX for Oct. 23rd which all of a sudden now is scheduled 2 hrs. later than on the confirmation. Which means the connection to Delhi will be long gone regarding immigration procedures in the US. The whole India trip with hotel and transportation bookings will be gone as well. We only found out about it when trying to print the boarding pass. The new schedule als shows that the flight back from LAX to BJX on Nov.30th has been changed as well, it now goes 23 hrs. earlier (!) than on the confirmation. Which means we will not be in LAX one day earlier. To change the flight back to 1st of December costs will be approx. 73 USD (as we were told on the customer phone). Both changes went without previous notice although Volaris of course has our email adress. We now had to book a whole new flight with United from BJX to LAX for today (!) in order to not cancel the India trip altogether. Who knows if Volaris will at least change the flight back from LAX to BJX from Nov.30th to Dec.1st without fees. It's their fault after all, not ours.

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29 September 2017 04:09:00 Jim

I am a V club member, but they spelled my name wrong. It is James, and they somehow left out the E and I am Jams. Each trip I make, I have to call them to change it on the itinerary, but they tell me I have to contact V Club to have them change it. It is impossible to contact V Club.

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24 September 2017 01:09:00 Guest

I want to express my complete disgust in the customer service of Volaris. I booked a ticket from SJU to CUN for a very long awaited vacation. I reside in St Maarten and we were hit with CAT 5 Irma hurricane Sept 6th my flight was for the 10th our airport is still closed 3 weeks later. I obviously could not make my flight. SMy home was damaged my place of employment is totally gone. It is a day to day struggle for water power and food. I requested a refund and they refused only to give me a 60 day credit. How am i to use a credit in 60 days when my island and residence has has been devastated?! (FYI) They also had to cancel my return flight anyway due to Puerto Rico getting hit by hurricane Maria. Still no refund! only credit??? Are you serious!!! VERY VERY VERY DISAPPOINTED!!!!!

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23 September 2017 08:09:00 Guest

Horrible service my outbound flight was changed to morning instead of evening. My return flight was cancelled from GDL to ORD. I was booked on another flight leaving Morelia to chicago had to travel to that airport 3 hours away pay a taxi and pay more next time I will use Aeromexico.

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19 September 2017 09:09:00 G.Solis

Do to my mother's death I could not get on my flight mon the 18th at 7:30am reservation#sbh9wd I was told to send information. What would you need death certificate ? You can reach me at msolis026@gmail.com

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18 September 2017 11:09:00 Guest

Has anyone attempted a Stop Payment on their credit card after purchasing tickets from Volaris? Parents were supposed to fly this week by step-grandmother passed away unexpectedly and obviously my parents cannot go. Their "only" policy is to change the date of the flights but doing so was almost as expensive as the tickets were originally. This is ridiculous. The agent I dealt with said you may have a different option by speaking with customer service. I have been on hold for 20 minutes once for customer service and no one picks. Currently on hold as I write this and I am just thinking about telling my parents to put a stop payment with the bank for the credit charge and dispute it since Volaris' customer service doesn't want to pick up their phone.

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31 August 2017 06:08:00 Guest

Do NOT fly this airlines. It will cost you more than you think you are going to save. We booked 16 people from Reno to Guadalajara Sept 20. We had already booked our lodging at over $3000, 50% non-refundable. Our party had two different departure times when they only fly from Reno once a day. We called to try and confirm which time was accurate only to learn they CANCELLED OUR FLIGHT WITH NO NOTICE! We would have never known if we had not called. Some us scrambled to get an earlier flight, costing us more money and hassle trying to arrange lodging. Others in our party had to get flights to neighboring cities to leave from there, again at added expense and hassle. Customer service is abysmal. ABYSMAL!

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19 August 2017 02:08:00 Guest

Volaris is the worst most dishonest company I have ever dealt with. They have terrible customer service. It's been a nightmare dealing with this company. There call center apparently has no supervisors or managers one could talk to. I contacted them months that I was NOT going to be traveling due to my doctor's orders, they had requested a letter from my doctor stating the facts, after supplying them with the letter they offered an option to change my flight for all passengers without charge, when I reached out to them and gave them the dates I wanted to travel they didn't have the schedule and they asked me to call back within 2 weeks in which I did. again they still didn't have a schedule and again asked me to call back. the 2nd time of me calling back they said they couldn't help me because I was a "no show" and I should have called 5 hours before the flight to make changes. Mind you I already had told them I was NOT going to be traveling months before so OF course I was a no show and because of that they could no longer honor the option they offered in the beginning I argued with them that they never notified me of any terms or conditions nor expiration date for that offer, still no use or help from them. I will never travel Volaris and will advise friends and family not to use them and use another more reliable customer friendly airline. Volaris is the WORST!!! I hope word gets around about their terrible service and NO ONE ever uses them!

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18 August 2017 10:08:00 Lindemann,Helmut

THE CODE IS VCCZNA pleas send the tickets

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13 July 2017 10:07:00 Guest

Guest : Gerald Healy : I need to file a complaint regarding the manner in which Volaris cancelled the herein noted flight 4899 from LAX to BJX on 11-6-16 at 11:50 AM. I flew from Seattle to LA to connect with the above flight. I received no notification in any form, including email or phone, that the flight 4899 was cancelled. I requested a refund from the Volaris Customer Service at LAX and was told to call Volaris. Since 11-6-16, I have made over 12 calls consuming 4 plus hours. Each department referred me to another department. Volaris has refused to refund the $4,590 pesos, which I paid in USA Dollars. Volaris has demonstrated a total lack of professionalism and service to its consumers. I simply want a refund. I was forced to buy a Delta ticket from LAX to BJX at $450 USD. Unless I receive help with matter, I will contact the FAA and Local Newspaper explaining that Volaris is not reliable or professional. Regards, Patrick 253-238-7723 this just happened to my mom. Her flight was cancelled and no one notify us. She had to purchase a different flight with another company with a higher price tag. The compensation for a cancelled flight should be way higher than the price of the ticket. Anyone know the laws FFA laws? Cristal: This Just happened to me and my husband 2 weeks ago we were not notified at all we had to find out through a mutual friend that was trying to buy a ticket for our same flight and found out that flight no longer existed, my husband was told we would get our money back in 20 to 30 days which is funny how quick they debited our money from our account how ever need a month or God knows how long to get our money back.... we will take legal action if they fail to refund our money back this is concerning

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01 June 2017 12:06:00 Guest

Good luck with the refund, they have been giving me the runaround for almost 2 months too. I've been calling and emailing them. Guest : Does anyone know how to get an email to Volaris from the US? The email address Vorlaris agents have given me three times is rejected (mailer-daemon note on computer). Volaris acknowledged 2 months ago that they owe me $300 but still haven't paid. I can't get anyone who speaks English on the US customer service line (1-855-865-2747) and can't get an email through to them. Any suggestions? Thanks.

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19 May 2017 03:05:00 Guest

Does anyone know how to get an email to Volaris from the US? The email address Vorlaris agents have given me three times is rejected (mailer-daemon note on computer). Volaris acknowledged 2 months ago that they owe me $300 but still haven't paid. I can't get anyone who speaks English on the US customer service line (1-855-865-2747) and can't get an email through to them. Any suggestions? Thanks.

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09 May 2017 11:05:00 Guest

I doubt Volaris will improve their services!! I've experienced nothing but headaches with them. Customer service via phone and in the airport is absolutely horrible!!! I think we should contact the news team since Volaris CEO cares less about their customers

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17 March 2017 10:03:00 Yeni Garcia - Stockton CA

I have a complain, I originally bought two round trip tickets for my parents: departure date 11/17/16, return date 02/17/17. on 02/04/17 I called to request a month extension and requested it to March 2017. The representative screwed it up and schedule the change to March 2018. I been in the phone calling for the last 3 days and they haven't resolve it. I keep waiting for them to apparently listen to the original recording from when I requested the change. But this is insane, my parents need to come home and they are not helping. The only option I see to bring my parents back is to pay again for a change of dates. Even though I already paid for the change I requested. But on top of that I would have to pay the difference in the airfare because supposedly is more expensive. so we are talking about more than 600 dollars for difference in airfare plus the change fee. This is insane, I won't stop until Volaris gives makes the correct change. The flights are from Morelia Michoacan Mex to Oakland CA US. If I have to contact the CEO of Volaris for them to change my parents tickets I will.

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14 March 2017 03:03:00 Guest

Gerald Healy : I need to file a complaint regarding the manner in which Volaris cancelled the herein noted flight 4899 from LAX to BJX on 11-6-16 at 11:50 AM. I flew from Seattle to LA to connect with the above flight. I received no notification in any form, including email or phone, that the flight 4899 was cancelled. I requested a refund from the Volaris Customer Service at LAX and was told to call Volaris. Since 11-6-16, I have made over 12 calls consuming 4 plus hours. Each department referred me to another department. Volaris has refused to refund the $4,590 pesos, which I paid in USA Dollars. Volaris has demonstrated a total lack of professionalism and service to its consumers. I simply want a refund. I was forced to buy a Delta ticket from LAX to BJX at $450 USD. Unless I receive help with matter, I will contact the FAA and Local Newspaper explaining that Volaris is not reliable or professional. Regards, Patrick 253-238-7723 this just happened to my mom. Her flight was cancelled and no one notify us. She had to purchase a different flight with another company with a higher price tag. The compensation for a cancelled flight should be way higher than the price of the ticket. Anyone know the laws FFA laws?

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04 March 2017 08:03:00 Guest

Gerald Healy : I need to file a complaint regarding the manner in which Volaris cancelled the herein noted flight 4899 from LAX to BJX on 11-6-16 at 11:50 AM. I flew from Seattle to LA to connect with the above flight. I received no notification in any form, including email or phone, that the flight 4899 was cancelled. I requested a refund from the Volaris Customer Service at LAX and was told to call Volaris. Since 11-6-16, I have made over 12 calls consuming 4 plus hours. Each department referred me to another department. Volaris has refused to refund the $4,590 pesos, which I paid in USA Dollars. Volaris has demonstrated a total lack of professionalism and service to its consumers. I simply want a refund. I was forced to buy a Delta ticket from LAX to BJX at $450 USD. Unless I receive help with matter, I will contact the FAA and Local Newspaper explaining that Volaris is not reliable or professional. Regards, Patrick 253-238-7723 this same thing is happening to me im tired of waiting 72 hours for a month already i want my refund back 600.00 im so upset Seth Randal : The worst travel experience of my life. I have never dealt with a more inept, rude company and I am going on Twitter, Facebook, and write every travel magazine I can find. Not only did Volaris make a mistake with my travel dates, they mis-spelled my name in their system, although they managed to spell my name correctly when charging my credit card. An original fare of $800 for two turned into more than $2,000. When I told the supervisor at Tijiana it was their mistake, she told me and I quote, " this is your problem, there's the door and the Greyhound bus station is a $5 taxi ride away. We were refused entry on our return flight, forced to pay MORE money and told to come back in 6 days. There's the door, good day. I am contacting an attorney and initiating a lawsuit. same thing happened to me i need an attorney aswell

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27 February 2017 07:02:00 Mike

Volaris is completely corrupt. They cancelled my flight once, and I chalked it up to user error that cost me an extra $150. The next time I was super careful purchasing two separate tickets online. Guess what? Canceled. It is a scam. Volaris does not deserve anyone's business.

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27 February 2017 12:02:00 PamC

Shortly before boarding a 7am flight it was announced that there would be no food sold on the flight because the US government will not allow it. Why is food not sold on Volaris flights? Does anyone know anything about this?

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24 January 2017 11:01:00 Chris

Volaris is horrible! They cancelled our tickets the day before our flight and won't refund our money! Thieves! Crooks!

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