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AirAsia Zest Discussion
Hi i thought i can handle the inconvenience but sumosobra na talaga kayo. The first time i experienced flying with you guys, na delayed ang flight for 5 hrs. but i just forget about it. I made a booking on May 5 to Manila. When i checked the schedule the following day, * nawala ang 10:40 sked, so i called you and the customer rep.told me that it was change to 5 pm. nang walang pasabi? o txt man lang?. * ! then hearing me becoming irate the customer rep, hung up! Wala pa nga yong flight ko ganito na agad ang problema!
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I have very bad experience in your airline, May 2, flight ko manila to CEbu 3PM, but na cancell naging 6 pm tapos naging 7 pm lahat ng apointment ko sa Cebu na cancell pati yung set up ng exhibit ko duon May 3 ko na nagawa nasayng ang May 2 evening hours ko to set up my booth in SM exhibit, nagbayad pa ako ng excess bagage ko ng 2,500, nagrequest ako ng consideration na extend ang flighjt ko pabalik maynila mula ten am gawin sana ng 8PM o kahit ano late na flight,pero hindi na grant, kaya i decide na kumuha ng ibang itket sa Cebu air para magawa kopa mga hindi ko nagawa cause of dleayed fligh. S meeting ko sa association i will tell that expoerience to the members.
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same here.am i charge for not able to come at my flight?it is also a roundtrip,may3-23...what can you suggest?what if i cancel the flight?
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i was not able to take my flight this afternoon due to emergency at home.it is a roundtrip ticket.what should i do? pls help.
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I will never use this airline again... They kept on getting advance payment from the customers posting promos and flights then they will cancel the flights!!! worst customer service ever they even blocked me from their FB page so I cant post comments and complaints about how unprofessional they are..
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I arrived 10 mins after the boarding counter closed which is 45 mins before the time of flight. sought help from the various zest air personnel, but no one was willing to wait. Very poor in service orientation
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They cancelled all my flights, and they didn't do anything about it. Such a horrible airline. Very bad and horrible airline, I don't recommend this airline anymore.
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I0MIG5E that's the reservation number I paid that already and I got an email this evening here in the u.s that the flight that I booked to my sister 3 brother are cancel so what's going to happen now are you guys going to give back my money in my Visa card or what I been send you guys an email but no reply I ant call cos this is international if so can you please send back my money thanks
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WORST AIRLINE EVER! INCONSIDERATE, UNPROFESSIONAL, NEVER REFUND CANCELLED FLIGHTS COSTS, DELAYS FOR HOURS!
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i just want to ask when can you refund the money of my cancel ticket...i already called the office but they always saying that its already in process.... We cancelled the ticket last august 2012 but until now no refund. Would it be possible if i will just rebook it since the refund was not yet send.
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Do it better, and always make your flight on time. boosts your reputation because its going down, and you have a lot of competitor.
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CAN I ASK FOR A DUPLICATE COPY OF MY PREVIOUS FLIGHT FOR I REALLY NEED IT AS MY PROOF OF MY TRAVEL FOR I LOST MY TICKET. FLIGHT CODE Z2320 JAN. 26, 2013 MANILA TO TACLOBAN WITH NAME ZALDY C. TAN. KUNG PDE, YOU MAY FAX THE COPY HERE AT MY OFFICE, FAX NO. (053)381-2082. THANK YOU.
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hello, My cousin ordered our plane tickets and my name is spelled wrong by one letter. My name is spelled Nila Ross and it is spelled on the ticket Nila Rose. Will that make a difference? Please advise. my flight this coming January 24, 2013
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I just want to ask if you need copy and ID of credit card holder...?my flight will be tomorrow morning...
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This is with regards to my call yesterday at your customer service office about my duplicate reservation issue (TDACFD and 2YNSMG). I have received the confirmation that my cancellation request for the other booking that I made will only be partly refunded. As mentioned fr om my previous e-mail, I have explained what exactly happened that the booking was done accidentally and unintentionally. Thus, I requested to cancel it, waive the charge and retain the initial reservation. I understand that it's non-refundable once cancelled but this is the reason why I am contacting your office to ask for a one-time exemption. I was advised to send an explanation letter presuming that it would be approved by your premise. Now, I will be paying both bookings at the same departure date and it is indeed frustrating on my part. If this is the kind of customer service that I will get, I wouldn't have patronized your company's promo fares and book instead somewhere else wh ere I could probably get a justifiable service. A one-time exemption is all I'm asking to have this resolved but it seems that the explanation letter that I sent was abruptly put into * . It doesn't make any sense at all, wasted time and effort, at the end, it's rejected. In line with this, I want to retain the booking and will just gonna endure the consequences of this entire hassle. Don't cancel it and charge my credit card with the full amount that I booked accordingly. Just ignore my cancellation request as if nothing happens, get your revenue out of this promo fare that I booked and I will never ever forever consider your company again for my future travels. Please reply to this e-mail confirming that my booking for March 5th at 4:45am with reservation number 2YNSMG is still active.
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We would like to inform you that your request to refund the alleged double booking under reservation code 2YNSMG is approved. However, as mentioned in our phone conversation, refund penalty of PHP 672.00 will still be applicable and Web charge of PHP 89.60 is non refundable, since ticket was confirmed with different time of departure. Total refundable amount is 1045.12 for two(2) passengers and charged back to your credit card will be with in 30-60 banking days. Kindly fill out the Cancellation form. Regards Karen Dela Cruz Customer Service
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Dear Ms. Delacruz I would like to request if you can cancel my booking on march 5 2013, at 4:45 am. Reservation number (2YNSMG) as I accidentally booked it duplicately , My girlfriend reminded me of the previous booking i made last Nov. 24 2012 for the same check-in date, round trip. Unfortunately, it was too late for me to remember the booking as it was done almost a month ago. I just realized that after I booked yesterday for march 5 2013, 4:45 am, I was able to review the previous booking and that's when i realized that it was booked for a round trip ticket with the Reservation number (TDACFD ). I would like to retain my first booking as is and cancel the latest without charge i would appreciate for your favorable response. I know that it's my fault but I'm asking for a one time exemption and consideration on this as I don't want to pay both bookings. It was unintentional and i hope you'll understand where i'm coming from.
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thank God for this REVIEWS, i`ll mark this and tell friends about what happen in zest management!
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JUST TO SAY THANK YOU TO ZEST AIR FOR BEING HONEST ENOUGH TO TELL THAT ITS AIRCRAFT FROM MASBATE TO MANILA (DEC. 18, 2012 FLIGHT) HAS "SIRA" . Thus, it left without passengers on board. Kodus for thinking only of the lives and good of the passengers and not the money that was lost. Unlike some aircrafts which conceal minor "troubles" Zest Air immediately had another plane flown to masbate to fetch the passengers of the "sirang" aircraft. Again thank you. Continue to serve your passengers with concern.
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The most refreshing airline in Asia, this was their tagline – Zest Air. Zest Air must change their tagline. From our experience, or vacation could have been perfect aside from the transportation issues we encountered. We booked for Puerto Princesa – Manila (December 10, 2012 – December 13, 2012) The travel agency was the one who made reservations for our travel, and I must admit that we have NO CHOICE at all since they have already made the reservations. We arrived in Terminal 4 around 5:30am, 2 hours earlier than our 7:25am flight. We saw that there was no counter opened yet for tickets, but Sea Air did have counter that was already opened. So we waited. To our surprise when the counter was already opened, the time written in the counter was already 8am not 7:25am, they didn’t even bother to make announcement or even explain why there’s a sudden change of flight, and we just saw it, that’s all. So we waited. I just made rationalizations that this incident was still tolerable. Then came December 13, our flight back to Manila. Our flight was scheduled 5:25pm, and they managed to send a text informing us that there will be flight delays for 1 and half an hour. Thus, we have an ample time in fixing our things back to Manila. We arrived in Puerto Princesa Airport around 3:30pm even if we already knew that our flight will be delayed. We still have enough time to check our baggage and do stuffs before boarding. There, we have 2 baggage checked in and we paid an extra amount for the excess weight. I reminded their representative not to misplace our things since there were 2. They assured us so we felt relieved. In the Departure area, we manage to spend our time playing games, eating and having massage. But we heard an announcement again that our flight will be delayed AGAIN! So w waited patiently, one of the passengers got mad and went to talked to their representatives and we don’t know what has been the transaction. Then, the plane arrived at about 7:20pm, we boarded and left the airport around 7:45pm. Our travel was safe and sound, we arrived at Manila at 8pm. WORST was, we only got one of the baggage we have checked in. We told their representatives assigned in the terminal area that we have lost our baggage and they got our contact details and assured us that they will call us the next morning for updates. They even told us that our baggage must have been brought to Ilo-Ilo how come?! There’s only one plane travelling back and forth (Puerto-Princesa to Manila) and how come they didn’t have our baggage?! HMM! So we waited for calls, but there was NONE! We are the one who keep on calling their hotline, they keep on telling that they are still locating our baggage. I keep posting queries and comments on their official facebook account, they responded me twice with same message of apologize. What really made me mad was they told us to come in the terminal area to fill up complaint form?! Whew! Such a * of time, why are they assigning staffs in the terminal area that was not equipped and doesn’t even know their OWN PROTOCOL for such cases. Upon telling our problem on our lost baggage, they must have inform us to write such since that was our first fly with them, and that was the first time we encountered such problem. They kept on assuring us that they would call but forget to remind us to write a complaint form?! What a FALSE REASSURANCE! Still we called the hotline for follow ups, same procedures has been done asking this and that. Then, an unknown number called us (December 15) informing that she’s from the customer service department of Zest Air, she asked for an apology and told us that they have already located our baggage and assured us that it was already in the terminal area. She got our contact details and told us that they will contact the airport staffs, she told us that they are still investigating the root cause of the incident but didn’t told us exact date or time to when they will send our baggage. She will then again call for updates. Monday (December 17), since we haven’t heard anything from them again, we called their hotline and asked for an update. This time, they told us that they are still waiting for approval to send our baggage?! Grabe! They should be named the most stressing airline. Sorry but we are really disappointed. Up to now, we didn’t have our baggage yet. We will never try to fly again with Zest Air. Once is enough. Please do actions in this incident. Thanks
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Hi i bougth the ticket last march 2012 Manila to Puerto Princesa and i have doubled pay at the internet booking, I cancelled the other one and im just wondering why until now they not refund to my visa card? They give me the number to call and no body answer,pls can u refund it to my visa?its been long time since i called and no respond.thanks
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Zest Air gave us the worst experienced when it comes to air travel. Their inaugural flight on October 22, 2012 fr om Manila to Kuala Lumpur, Malaysia was a disaster. Our original ticket booked months in advance shows the flight will depart fr om Ninoy Aquino Intl airport Terminal 3. Our departure terminal was changed from Terminal 3 to Terminal 4 which is a domestic airport terminal. We arrived atTerminal 3 three hours before our flight as our departure time was 2:25 pm. Zest Air service counter was still closed and we did not see any posted notice or sign of changed of terminal departure. Twenty minutes before our departure time we noticed we are the only passenger waiting to check in our luggage. We went to the information service counter and asked about our Zest Air flight. The service counter lady phone Zest Air information and told us that the departure terminal was changed from Terminal 3 to Terminal 4. We immediately rush out of Terminal 3 to catch a taxi going to Terminal 4. Since Terminal 4 was a short distance from Terminal 3 the taxi driver rip us off by charging us a flat rate of 150 pesos instead of using his taxi meter. We arrived at Terminal 4 five minutes before our scheduled departure time of 2:25 only to be informed by Zest Air that our flight will be delayed. Since it was an inaugural flight Zest Air was serving some food and drinks but because we arrived late all the food were gone only ice tea was available. After waiting for 2 hours we were informed that they are having some problem with Philippine immigration. Another 2 hours passed by and Zest Air told us all the passengers will be bus back to Terminal 3 to clear Philippine immigration. We waited another 1/2 hour before the bus came and took us back to Terminal 3 were we originally came from. We have to lined up again for security check the third time since we already line up for security check the first time we arrived at Terminal 3 then the second time when we rush to Terminal 4. By this time we were really hungry since we only ate breakfast. After clearing immigration we walked another 10 minutes before we reach our departure area. We board the plane which took off at around 7:00 pm in the evening instead of the scheduled 2:30 pm in the afternoon a 4 1/2 hours delay. Zest Air served the worst complementary cup of noodle soup. The soup boiled beef flavor was the worst tasting soup we ever had. We were so hungry but we only manage to eat half of the soup because it taste so bad. We arrived at KLIA at about 10:30 pm and have to rush out to catch the train that goes direct to the city center. We still missed the last train 5 minutes and have to take the more expensive taxi to reach our hotel in Kuala Lumpur. We arrived at our hotel very tired and hungry at about 12:10 am Tuesday morning. Since we arrived past midnight at our hotel all the restaurants are closed and only room service with very lim ited menu was available. We slept late and woke up still tired the next day which ruined our vacation plan for that day in Kuala Lumpur. It was another nightmare on the way back to Manila. We arrived at KLIA at 3:00 pm and check in our luggage at Zest Air and were told our return flight is 2 hours delayed which means we depart at 8:30 pm. After check in we went departure gate to find out our flight will be further delayed until further notice. We found out that passengers who check in later than us were given a dinner food voucher. So again we have to inquire at the flight information center if Zest Air can give us food vouchers which took another 1/2 hour wait. After eating dinner found out that our flight will depart at 12:30 am in the morning a 5 hours delay. We have to contact our pick up person in Manila for new arrival time. After the plane took off we breathe a sigh of relief that it is all over. Not too fast since Zest Air wants to use Terminal 4 domestic airport as our arrival terminal our plane have to divert first to Clark International airport to clear Philippine Immigration a big inconvenience for passengers. We have to get off the plane with all our luggage clear immigration then re-board the same plane but have to undergo another security check before re-boarding the plane. We finally arrived Manila very tired hardly had any sleep during the night. These experienced with Zest Air make it the worst airline we ever flown.
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I was so upset this morning. I have no check-in baggage but I've checked-in earlier for my 7:35 ZestAir flight. Still have ample time to go back to our house which is just located adjacent to the airport to get some of my son's personal belongings for me to carry for him to be more comfortable in his 10am CebuPacific flight. But when I go back at the airport, I was not accommodated by the staff since they have already decided to close the boarding since I don't have checked-in baggage and they have already made the final call. BUT I ARRIVED EARLIER THAN THE SCHEDULED FLIGHT. they have told me that if all the passengers were all inside the aircraft, flights may be made earlier. What a foolish answer, am I not one of the passengers? that's why I am making this complaint is that I am one of the passengers and that I was about to board but was not accommodated? and now they have closed the boarding time since they argued that I don't have any check-in baggage?I asked them what if I have a check in baggage, the same that they have waited for me, they told me that they will unload my baggage for that reason, which seems to be unjustifiably true. For sure it would take more time to sort the baggage which were already loaded in the plane's compartment just to unload my baggage. TO THE MANAGEMENT OF ZEST AIR AND ALSO TO YOUR STAFF :The next time you are faced with these concern and questions, be more true and accurate with your answers in dealing with your clients, smartness is not what we want, but your clientele and the way you handle situations like these is more that would matter for passengers who need to be in time.
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We are very DISAPPOINTED with your service! You have a costomer service hotline and you can't even adress our concern! We shouldn't booked a ticket from Manila- Bacolod. If only we know that you will no longer fly to Bacolod. My rate for you airline is 0!
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can somebaody send me email regarding the group booking because our family is planning to have vacation in boracay on Dec. 27 to Jan. 1, 2013 and we are all 21, so kindly advise on how to do the group booking. Kindly email me to czecyll_30@yahoo.com
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the my two way ticket has , just been cancelled it was because of a maintenance??? common' you gotta be kiddin me!! i would understand for just one flight, but two ways?!! you should not be operating anymore if that is the case.. yes you're givin us an option to rebook but it defeats the purpose of choosing that specific flight.. i cant even believe there's still comments like these here on this page... and i cant even get a hold of a rep on your phone no's here.. and he hell, code is not even working?!!! lol.. this is really a freakin flight!!
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Here is a copy of an email I sent to CAAP to complain about my recent awful experience with Zest Air. Zest Air will not respond to my concerns. Dear sir/madam, I feel it necessary to make an official complaint about the conduct of Zest Air. On Friday August 17th 2012, I was booked on Zest Air flight Z2 385 from Cebu-Mactan airport to Manila at 1640 hours. I had a connecting international flight that night at 2255 hours from Manila to Darwin, and then a domestic flight from Darwin to Melbourne. If I had arrived at Manila as planned, I would have had 5 hours to make my way to Terminal 1 to check in for my international flight. I had made this plan to allow for any delay on the domestic flight. The Zest Air flight did not depart Cebu-Mactan airport until 1740 hours due to the plane arriving late. Around 10 to 15 minutes into the flight the pilot informed the passengers that due to a gearing problem he would have to return to Cebu-Mactan airport. The passengers were then directed to a waiting lounge once back on the ground. We were told further instructions would follow. I remember seeing the clock in the lounge at that time and it was 1817 hours. I knew that I had to leave Cebu-Mactan airport no later than 2030 hours to give myself time to check in before the counter closed (1 hour before the flight departs). Myself and the other passengers waited in the lounge. Many passengers had approached the 2 Zest Air staff members that were in the lounge. The staff would then try to answer the passenger queries. There was no system in place to handle the problems that all the passengers were facing. There was no leadership. There was no one prioritising the passengers. After waiting for a while I also approached the staff member and informed her I had a connecting international flight that night. She took my international ticket and asked me to wait. While I waited the staff member took further queries from other passengers. I was getting worried, as the time was passing without any news. I wanted to know if it was best for me to go upstairs and book a flight with another airline to ensure I got to Manila on time. I asked the staff member and she told me I could get on their 2110 hours flight. I informed her that I would arrive too late. She asked me to wait. Some time later another staff member asked me to come upstairs with her. She took me to the Cebu Pacific airline check in counter and started arranging for me to get on their 2050 hours flight. The time now was around 2030 hours. I informed the staff member that this flight would have me arrive at the check in counter in Manila around 20 minutes after they close the check in. The staff member informed me her colleague had phoned Jetstar (my international carrier) to inform them I would be running 20 minutes late. She also informed me they would do a web check in while I was in the air to Manila. At that point I was confident I would make my international flight because of what I had been told. I arrived in Manila Terminal 3 and hurried out to the flat fee taxi rank. This was the quickest way to get to Terminal 1. I arrived at the check in counter of Jetstar in Terminal 1 at 1015 hours. The staff were gone from the check in counter. Check in was closed. I searched for a Jetstar office but there was none. I phoned Jetstar and was informed I had been considered a “no show'” and would not be getting on the plane. I was informed that there had been no communication from Zest Air nor was a web check in done. Having missed my flight, and the other flight from Darwin to Melbourne, I had no alternative but to book another one way ticket at a very expensive price due to the short notice. I have relayed my complaint to Zest Air but they appear to have no interest in the issues I have raised. I have pointed out to them that there was a lack of organisational skills from their staff, a lack of leadership, a lack of ability to prioritise, and most concerning, the lies I was told by the staff member. I know delays happen, even flight cancellations. I can live with that. But unprofessional conduct, including lies, should not be tolerated. I have travelled to the Philippines twice now and plan to do more travelling in your lovely country in the near future. I am glad to say this bad experience will not stop my return, but I most certainly will not fly with Zest Air again. Please feel free to contact me on this email address if you wish. Regards, Craig
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I was so rudely mistreated by this airline, I decided to create a facebook page to get the word out. Please go to www.facebook.com/neverflyzest Feel free to add your story to the page. People have to be warned about them, they simply don't care if they leave you stranded. And forget getting a refund in a timely manner. You have to beg plead and conjole, that is if you can find the right number to call......
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I love the color of their planes. Orange and green. Reminds me of my first company. Beautiful flight attendants--actually, one flight attendant captured my attention...she was our FA during my cebu flight. i think her name is becca?..
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Lost a camera in the plane of zest air yesterday but til now there is no feedback. We reported it when we realized that we left a camera on the plane
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To the person who refferred to the complaints as being from "cry babies" I have this to say: Zest Air is a poorly run airline - period! Their website is down more than it is up and operating. And I too have read the complaints of other posters here, and I find them 100 percent legitimate and valid... If they maintain their aircraft as poorly as they do their website, I won't ever fly them. And when my wife and I make the the trip to Kalibo, we have other choices - PAL and Cebu Pacific... I stand with the others who have complained...
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The Zest Air website is still down/unavailable - at least here in the US... I also contacted my sister in law in Manila, and asked her to try the website, and she reported back to me the same result - it's not owrking here either... It's Monday March 28th here as I compose this rant... What kind of incompetetnt people does Zest Air have maintaining their website??? I work for a law firm in Los Angeles, and I'm responsible for the computer network for our staff of attorneys and other support staff, and I'd be out of a job if I was as lazy about maintaining our network and wesbite as Zest Air seems to be... I even went as far as to contact a friend who works for PAL in Cebu, and he said that Zest Air's website has been down more often than it's up and operating. Their website is a joke were the exact words of my friend, and he laughed... Needless to say, when my wife and I make our next trip to Kalibo to visit her family there, we won't be flying Zest Air!!! If they maintain their airceaft the way they do their website, I'd be afraid to fly Zest Air...
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Zest Air's website has been down twice in the last 24 - 36 hours! One can only guess if the airline itself is equally unreliable as well...
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it seems to me that most of the complaints listed below that i read are from crybabies with minor problems that dont want to understand things occur during travel and not every employee has every answer
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This airline sucks big time!!! To make the long story short...Zest air ruined our supposed to be trip to Kalibo...I was supposed to go their (for the first time) with my cousin to unwind and meet a good friend I haven't seen for years...but Zest air made us go through a lot of hassle...which made us decide not to push through with the plan anymore. We just wasted our money paying for the ticket that had problems. I'm NOT booking a flight with Zest air ever again!!! As usual, the Filipino way of system sucks! well, maybe not all...but MOST!
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Zest Air sucks. Well, at first I thought they were awesome. They had an airbus for Kalibo to Manila flight. Their staff was nice and friendly. The landing was also smooth. But, the problem is their staff is not honest at all. I dropped my phone somewhere in their plane. Not knowing I lost my phone, my friend told me the night I lost my phone that he saw a passenger endorsing a missing phone to the flight attendant. I was there at the airport for an hour, asking the staff of NAIA to check the aircraft but they didn't declare any missing phone. I hope that FA could be a better person. God only nows what happens to people like them.
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gud evening...maam/sir i am aiza a tourism student from saint louis university baguio...i would like to ask if you accept practicumers..(aiza_18seon@y.c) thank you for reading.more power!
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