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14 January 2018 Alison Clark
I am absolutely shocked and disgusted with Emirates. We live here in Australia and are Emirates Skywards Gold Members but I sincerely doubt I will ever use this airline again. We are originally from England and our family members still live there. They visit us frequently and we return to the U.K. regularly but because of this incident we will encourage them now to use an alternative airline. The reason being that my Mother, Lillian Pearson, flew from the U.K. in September to visit me. She flew business class and the fare was £3895. Sadly during her visit she died. The distress obviously has been immeasurable. One of the tasks I had to carry out was to cancel her return flight, which I did so via the agent she used to book her original flight. Now I fully understand that there would be admin charges to pay for the cancellation however I would also add that I am 100% certain her seat would have been re-sold. I have just been notified that Emirates have agreed to refund only £580 for the return leg of her flight back to the U.K! I think this is disgraceful and quite honestly totally lacking compassion.
09 January 2018 Guest
Hello! I am looking for a passenger with whom I had a chat in Dubai airport and flying from Dubai to Male together. It was Emirates Airlines, EK656, departure on 29th of November at 02:45 AM. His name is Sam! He is from USA! I really was stressed that time and didn’t give him my contacts! How can I find his contact details? My email is email@example.com whatsupp 007 905 047 61 65 Thanks Angelika
18 December 2017 Guest
La_kotanator : Just wondering.... I am flying from Australia to Europe with EMARITES, and want to bring my motorbike helmet with me as I will be living there for a year. I can't find anything on the website and I just get the "would you wear a helmet inside a petrol station? Then no you can't wear one on the plane". I don't want to wear it on the plane! I want to bring it as carry on in a helmet bag. Does anyone have experience (good or bad) with bringing a motorbike helmet as carry on with Emarites?
24 October 2017 Himanshu Shekhar
Dear Emirates Team, X I arrived back to Bengaluru on flight EK 566 on 23/10/2017 with from Dubai with baggage tag no EK 399842. Upon opening my checked in luggage, I noticed that it has been messed around with. To my horror, I am missing a brand new Samsung Galaxy S8 phone from my luggage, among other things. Only the phone was taken and the box was left in my suitcase. The box was taped around.Its a shocking case of theft. I would like your airline to take responsibility for this incident and help me recover from this loss. I sincerely believe your prestigious airline will do your best to not only help me but also take actions to avoid any such inconvenience to passengers. I have attached relevant pictures (ticket, tag no, torn mobile cover & invoice of phone) in the mail for your reference. You can find my details below, ITEM Stolen - SAMSUNG S8 MIDNIGHT BLACK COLOUR Phone Passport No - M9251037 FLIGHT Details - EK 566 Baggage TAG No - EK 399842 THANK YOU, HIMANSHU SHEKHAR MOBILE - 9900002500 / 9886777771
21 October 2017 Guest
As an ex Emirates cabin crew I can safely say the company is just winging it, From experience the cabin crew with problems get passed on from department to department to the point of many crew suicides, as the quality of management employed are just there for the money and therefore don't care about the actual job. In regards to passengers having problems with lost baggage and airport staff giving wrong information to their so called "frequent flyers" this is because so many uneducated people from low profile countries are employed at very low rate and seem to be careless and not care about responsibilities they are given, due to being paid so little. other airlines such as asian airlines, turkish airlines and even BA have had cheaper flights and a more friendly and helpful attitude towards their passengers.
25 September 2017 Regan
Can I carry my kids toy motorbike weighing 11 kg in emirates flight from amman to trivandrum via dubai? i disassembled into two parts as front wheel and handlebar as one piece and the rest one piece, neatly packed with cardboard box with blankets not exceeding 20kg as single baggage. it measures about 90cm x 60cm x 40cm. exact product... https://www.indiamart.com/proddetail/ride-on-motorcycle-j518-14426483048.html
18 September 2017 Jian Hawk
I was really disappointed with Emirates flying back from Thailand as my luggage got misplaced. The airport staff was cooperating but it was taking forever to get results. I decided to file a complaint and phonenumbercustomerservice.co.uk helped me find the exact contact number that I needed. Thanks a ton!
24 August 2017 Sherry
I have booked a round trip on emirates, I am wondering if I can change my name at the HK airport ? Just 1 letter wrong, it should be "G" not "F". The other information all right. Passport number, birthday all right . Just my family name's last letter wrong as I said above.
08 July 2017 Guest
I am adult traveling from moscow to delhi. And i want to take kids scooty along with me . So pls help me out that whether scooty would be counted in hand luggage or have to pay extra.thank you
25 June 2017 george
Why are your ground staff so uneducated and rude? Did you hire these imbeciles from the desert? Teach these * people manners. I'll never fly Emirates again because of these ignorant scum.
20 April 2017 Guest
EMIRATES CAN BREAK YOUR LUGGAGE FOR FREE!!! My carbon bike ( competition , not a cheap one ) was broken on a travel with emirates, I made a claim , and they told me that I cannot get any compensation as I signed a form saying that is a fragile material and I signed a form releasing emirates from any responsability in case of breaking. Looks fine except for one thing: you cannot travel with the bike unless you sign this form . So in other words: either you allow them to break it or you do not check-in the bike. They offer the crazy non-practical approach of sending it on cargo!! ( come on guys... you know this is not easy at all ) . leave the bike X A Lady called Pushan from customer service denied to give me her worker number and denied to give me any information about superiors that I can write to ( come on.. you have no superiors?? ) BE CAREFUL WITH EMIRATES AND BROKEN LUGGAGE!!!!!
11 April 2017 La_kotanator
Just wondering.... I am flying from Australia to Europe with EMARITES, and want to bring my motorbike helmet with me as I will be living there for a year. I can't find anything on the website and I just get the "would you wear a helmet inside a petrol station? Then no you can't wear one on the plane". I don't want to wear it on the plane! I want to bring it as carry on in a helmet bag. Does anyone have experience (good or bad) with bringing a motorbike helmet as carry on with Emarites?
03 April 2017 Guest
Hi, I want to know if there are any changes in the baggage weight limits if I book a flight using ID-50?
08 March 2017 Guest
Had to change my flight today due to due to family reasons--only one sector-they charged me £1519.00 -totally shocked-beware when you book with this airline.
31 January 2017 Guest
Hi Do Emirates disallow a laptop bag even on flights from India to US? Soundar
25 January 2017 nvdna
actualy i want to work as a host in this airline company. i heard they are really good about it.
25 January 2017 Guest
This is a random question, but does anyone know the brand of soap and lotion used on Emirates economy flights? it is in a black bottle. TIA
26 December 2016 Guest
I am interested in flying for Emirates as a 1st officer. Any guidance would be helpful. About me: - Former US Navy pilot (1470 hours); multi crew, multi engine (turbine) - 350 hours PIC - 200 hours civilian - No ATP
26 November 2016 Dr Ann Hawley
I got food poisoning on the A380 flight from LGW to DXB on 6 Nov 2016. Flying First Class! I had eaten nothing else all morning and alcohol was not involved. Emirates response was entirely inadequate - I was not even after compo but they essentially said I was lying, despite my pointing out that the cabin crew knew how ill I had become. Spoilt the first four days of my week off! Normally love this airline but not happy with this outcome.
18 October 2016 Guest
Anyone else irritated by the way Emirates rig their system online to now allow Skywards members to upgrade if the ticket is bought through an agent. No wonder they're a wealthy airline.