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Emirates Discussion

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11 June 2018 10:06:00 Guest

Hello - i am in dubai airport - left my computer on the emirates plane - I told them right after i got off and they said they would look. Three hours later they said they found one with a cracked screen. They still didn't bring it to me so i don't really know if they have it or if it is broken. Any ideas on how to get my computer back - who do you talk to? no one at the lounge desk seems to have answers.

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13 May 2018 01:05:00 SU535

This is not theEmiratesr site here, but the discussions forum here. There is no flight information /e-ticket number / reservation on this air carrier in most comments. No one can reply without the correct and full data on the reservation or on the flight/destination. Such comments are not fair. In order to get the correct reply, kindly attach the reservation / booking number and produce date / fllight number / airports. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 2-5 days by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.

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01 April 2018 12:04:00 carol

I bought a flight from Ireland to Thailand with eremites through a travel agency. I miss spelled my middle name leaving out one letter (e) and the end of my middle name. Does this matter? or will i have to pay to change it? Please help!

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06 March 2018 11:03:00 Guest

How can I retrieve copies of tickets for a flight made on November 9th 2017 from Kuala Lumpur to Barcelona, I am being asked for these by Spanish Customs in order to prove how I entered the country.

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06 March 2018 03:03:00 SU535

Rony D : I will be travelling from Toronto to Dubai and from Dubai to Dhaka. I wanted to confirm if I am allowed a Carry-on (7kg) and an additional laptop bag (no laptop though - just a messenger type bag). On their website they only mention a carry-on bag, hence my confusion. Thanks.Toronto, Canada-DXB-Dhaka, Bangladesh, Class Economy Special: registered baggage 23kg x 2 pcs, carry-on baggage 1 piece of 7kg, 55cm x 38cmx20 cm (22" x 15" x 8") . Additinal much smaller bag can be exeption.

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05 March 2018 07:03:00 Rony D

I will be travelling from Toronto to Dubai and from Dubai to Dhaka. I wanted to confirm if I am allowed a Carry-on (7kg) and an additional laptop bag (no laptop though - just a messenger type bag). On their website they only mention a carry-on bag, hence my confusion. Thanks.

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16 February 2018 02:02:00 Guest

No there isnt. There is water though. Guest : Can anyone tell me if there are any coffee or refreshment facilities within the chauffeur drive lounge at Dubai terminal 3 arrivals.

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06 February 2018 12:02:00 Guest

Can anyone tell me if there are any coffee or refreshment facilities within the chauffeur drive lounge at Dubai terminal 3 arrivals.

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03 February 2018 09:02:00 Guest

Can I check bags on Emirates through from Perth via Dubai to Madrid, and then to Lisbon on a TAP flight, rather than collecting bags and checking in again at Madrid

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03 February 2018 12:02:00 Guest

On the 31st January the cheapest Emirates fare for Birmingham (UK) to Harare (Zimbabwe) and return was £628. The cheapest fare for same flights on the 1st February shot up to £785, which was booked and paid for thinking this increase was permanent. Then today, the 2nd February, low and behold the price dropped to £648. What an underhanded stunt to pull !!!

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14 January 2018 12:01:00 Alison

I am absolutely shocked and disgusted with Emirates. We live here in Australia and are Emirates Skywards Gold Members but I sincerely doubt I will ever use this airline again. We are originally from England and our family members still live there. They visit us frequently and we return to the U.K. regularly but because of this incident we will encourage them now to use an alternative airline. The reason being that my Mother, Lillian Pearson, flew from the U.K. in September to visit me. She flew business class and the fare was £3895. Sadly during her visit she died. The distress obviously has been immeasurable. One of the tasks I had to carry out was to cancel her return flight, which I did so via the agent she used to book her original flight. Now I fully understand that there would be admin charges to pay for the cancellation however I would also add that I am 100% certain her seat would have been re-sold. I have just been notified that Emirates have agreed to refund only £580 for the return leg of her flight back to the U.K! I think this is disgraceful and quite honestly totally lacking compassion.

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09 January 2018 08:01:00 Guest

Hello! I am looking for a passenger with whom I had a chat in Dubai airport and flying from Dubai to Male together. It was Emirates Airlines, EK656, departure on 29th of November at 02:45 AM. His name is Sam! He is from USA! I really was stressed that time and didnt give him my contacts! How can I find his contact details? My email is kraska777@mail.ru whatsupp 007 905 047 61 65 Thanks Angelika

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18 December 2017 12:12:00 Guest

La_kotanator : Just wondering.... I am flying from Australia to Europe with EMARITES, and want to bring my motorbike helmet with me as I will be living there for a year. I can't find anything on the website and I just get the "would you wear a helmet inside a petrol station? Then no you can't wear one on the plane". I don't want to wear it on the plane! I want to bring it as carry on in a helmet bag. Does anyone have experience (good or bad) with bringing a motorbike helmet as carry on with Emarites?

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24 October 2017 02:10:00 Himanshu Shekhar

Dear Emirates Team, X I arrived back to Bengaluru on flight EK 566 on 23/10/2017 with from Dubai with baggage tag no EK 399842. Upon opening my checked in luggage, I noticed that it has been messed around with. To my horror, I am missing a brand new Samsung Galaxy S8 phone from my luggage, among other things. Only the phone was taken and the box was left in my suitcase. The box was taped around.Its a shocking case of theft. I would like your airline to take responsibility for this incident and help me recover from this loss. I sincerely believe your prestigious airline will do your best to not only help me but also take actions to avoid any such inconvenience to passengers. I have attached relevant pictures (ticket, tag no, torn mobile cover & invoice of phone) in the mail for your reference. You can find my details below, ITEM Stolen - SAMSUNG S8 MIDNIGHT BLACK COLOUR Phone Passport No - M9251037 FLIGHT Details - EK 566 Baggage TAG No - EK 399842 THANK YOU, HIMANSHU SHEKHAR MOBILE - 9900002500 / 9886777771

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21 October 2017 10:10:00 Guest

As an ex Emirates cabin crew I can safely say the company is just winging it, From experience the cabin crew with problems get passed on from department to department to the point of many crew suicides, as the quality of management employed are just there for the money and therefore don't care about the actual job. In regards to passengers having problems with lost baggage and airport staff giving wrong information to their so called "frequent flyers" this is because so many uneducated people from low profile countries are employed at very low rate and seem to be careless and not care about responsibilities they are given, due to being paid so little. other airlines such as asian airlines, turkish airlines and even BA have had cheaper flights and a more friendly and helpful attitude towards their passengers.

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25 September 2017 11:09:00 Regan

Can I carry my kids toy motorbike weighing 11 kg in emirates flight from amman to trivandrum via dubai? i disassembled into two parts as front wheel and handlebar as one piece and the rest one piece, neatly packed with cardboard box with blankets not exceeding 20kg as single baggage. it measures about 90cm x 60cm x 40cm. exact product... www.indiamart.com/proddetail/ride-on-mot...

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18 September 2017 12:09:00 jianhawkjh

I was really disappointed with Emirates flying back from Thailand as my luggage got misplaced. The airport staff was cooperating but it was taking forever to get results. I decided to file a complaint and phonenumbercustomerservice.co.uk helped me find the exact contact number that I needed. Thanks a ton!

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24 August 2017 10:08:00 Sherry

I have booked a round trip on emirates, I am wondering if I can change my name at the HK airport ? Just 1 letter wrong, it should be "G" not "F". The other information all right. Passport number, birthday all right . Just my family name's last letter wrong as I said above.

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08 July 2017 06:07:00 Guest

I am adult traveling from moscow to delhi. And i want to take kids scooty along with me . So pls help me out that whether scooty would be counted in hand luggage or have to pay extra.thank you

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25 June 2017 01:06:00 george

Why are your ground staff so uneducated and rude? Did you hire these imbeciles from the desert? Teach these * people manners. I'll never fly Emirates again because of these ignorant scum.

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20 April 2017 01:04:00 Guest

EMIRATES CAN BREAK YOUR LUGGAGE FOR FREE!!! My carbon bike ( competition , not a cheap one ) was broken on a travel with emirates, I made a claim , and they told me that I cannot get any compensation as I signed a form saying that is a fragile material and I signed a form releasing emirates from any responsability in case of breaking. Looks fine except for one thing: you cannot travel with the bike unless you sign this form . So in other words: either you allow them to break it or you do not check-in the bike. They offer the crazy non-practical approach of sending it on cargo!! ( come on guys... you know this is not easy at all ) . leave the bike X A Lady called Pushan from customer service denied to give me her worker number and denied to give me any information about superiors that I can write to ( come on.. you have no superiors?? ) BE CAREFUL WITH EMIRATES AND BROKEN LUGGAGE!!!!!

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11 April 2017 08:04:00 La_kotanator

Just wondering.... I am flying from Australia to Europe with EMARITES, and want to bring my motorbike helmet with me as I will be living there for a year. I can't find anything on the website and I just get the "would you wear a helmet inside a petrol station? Then no you can't wear one on the plane". I don't want to wear it on the plane! I want to bring it as carry on in a helmet bag. Does anyone have experience (good or bad) with bringing a motorbike helmet as carry on with Emarites?

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03 April 2017 09:04:00 Guest

Hi, I want to know if there are any changes in the baggage weight limits if I book a flight using ID-50?

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08 March 2017 03:03:00 Guest

Had to change my flight today due to due to family reasons--only one sector-they charged me £1519.00 -totally shocked-beware when you book with this airline.

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31 January 2017 09:01:00 Guest

Hi Do Emirates disallow a laptop bag even on flights from India to US? Soundar

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25 January 2017 11:01:00 nvdna

actualy i want to work as a host in this airline company. i heard they are really good about it.

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25 January 2017 05:01:00 Guest

This is a random question, but does anyone know the brand of soap and lotion used on Emirates economy flights? it is in a black bottle. TIA

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26 December 2016 07:12:00 Guest

I am interested in flying for Emirates as a 1st officer. Any guidance would be helpful. About me: - Former US Navy pilot (1470 hours); multi crew, multi engine (turbine) - 350 hours PIC - 200 hours civilian - No ATP

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26 November 2016 12:11:00 Dr Ann Hawley

I got food poisoning on the A380 flight from LGW to DXB on 6 Nov 2016. Flying First Class! I had eaten nothing else all morning and alcohol was not involved. Emirates response was entirely inadequate - I was not even after compo but they essentially said I was lying, despite my pointing out that the cabin crew knew how ill I had become. Spoilt the first four days of my week off! Normally love this airline but not happy with this outcome.

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18 October 2016 09:10:00 Guest

Anyone else irritated by the way Emirates rig their system online to now allow Skywards members to upgrade if the ticket is bought through an agent. No wonder they're a wealthy airline.

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30 June 2016 10:06:00 MSL

EMIRATES ~ VERY POOR SERVICE - WORSE THAN BUDGET AIRLINES ! We just flight back Hong Kong by A380 from Bangkok beginning of June 2016, Emirates provided very poor and rude service, food supplied but did not supply any beverage; when requested but we got a very rude answer there was a box of water in the tray (very small one). The Flight Attendants were only busy on chatting and enjoyed snacks during flight. These did not only happened in the flight of EK384; same thing happened in the flight of EK385, but drinks would provide when requested ~ better. We took EK385 Economy Class to BKK stay for two days, then transferred Finnair Business Class to CPH from BKK and flight back Hong Kong by EK384 last week. Hope Emirates maintains the most basic service to ALL ECONOMY CLASS passengers, not only provides excellent service to the passengers of First / Business Class; Economy Class passengers also paid. Please RESPECT the job !EMIRATES ~ VERY POOR SERVICE - WORSE THAN BUDGET AIRLINES ! We just flight back Hong Kong by A380 from Bangkok beginning of June 2016, Emirates provided very poor and rude service, food supplied but did not supply any beverage; when requested but we got a very rude answer there was a box of water in the tray (very small one). The Flight Attendants were only busy on chatting and enjoyed snacks during flight. These did not only happened in the flight of EK384; same thing happened in the flight of EK385, but drinks would provide when requested ~ better. We took EK385 Economy Class to BKK stay for two days, then transferred Finnair Business Class to CPH from BKK and flight back Hong Kong by EK384 last week. Hope Emirates maintains the most basic service to ALL ECONOMY CLASS passengers, not only provides excellent service to the passengers of First / Business Class; Economy Class passengers also paid. Please RESPECT the job !EMIRATES ~ VERY POOR SERVICE - WORSE THAN BUDGET AIRLINES ! We just flight back Hong Kong by A380 from Bangkok beginning of June 2016, Emirates provided very poor and rude service, food supplied but did not supply any beverage; when requested but we got a very rude answer there was a box of water in the tray (very small one). The Flight Attendants were only busy on chatting and enjoyed snacks during flight. These did not only happened in the flight of EK384; same thing happened in the flight of EK385, but drinks would provide when requested ~ better. We took EK385 Economy Class to BKK stay for two days, then transferred Finnair Business Class to CPH from BKK and flight back Hong Kong by EK384 last week. Hope Emirates maintains the most basic service to ALL ECONOMY CLASS passengers, not only provides excellent service to the passengers of First / Business Class; Economy Class passengers also paid. Please RESPECT the job !

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19 June 2016 08:06:00 Guest

The information is fine but you cant imagine how difficult is to go through all the process and how badly you will be informed. For the time that you finally are sending your things, you will be paying 50 % more to the original quote, because the information they provide through phone and emails, is changing all the time because of the policy of the country you are sending the items. Emirate cargo is bad and they know that for the time you are sending the things, you will pay because you need to finish with it. For me was a big disappointment after all the advertising that Emirates Airlines is so great and customer oriented.

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05 June 2016 03:06:00 francesca

hello! can you do this survey about Emirates airline please? it's for a project withe Cattolica universitiy in Milan. thank you

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17 May 2016 05:05:00 Guest

Guest : I have witnessed this manay times with Emirates and when you complain the just ignore you completely. They are the most arrogant airline around and need a good sorting out Stu : Emerates air and ground staff are rude and arrogant. I watched them speak to Chinese tourists like animals. Who do they think they are! I had the same experience. The staff were the rudest, the food was the worst, the delay was the longest and the price was the highest. I am not going to fly with them unless there is absolutely no alternative.

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26 April 2016 09:04:00 Guest

the contact number given is a fax number. does somebody have a correct number?

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19 April 2016 10:04:00 James MacDonald

What has happened to Emirates? Are they under "new" management with the aim of only making more money? Reward flights are a joke. There are no more "rewards" as a "reward" flight fr om Glasgow to Perth will cost you 85,000 miles plus 648 Euro's wh ereby a normal ticket for the same distance will cost you 886 Euro's. The "reward"? Only 240 Euro less. A few years ago a "reward" flight meant you only had to pay the airport tax. Is this the reward you get for being a loyal client? Don't even think about using your miles to upgrade your flight. There are never any upgrades available. It is high time that we as clients use our buying power and do something about this attitude of Emirates. Start flying other airlines.

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25 March 2016 02:03:00 Eddie

MSI GE60 2PF & Emirates international flight Hi Guys, I own a MSI GE60 2PF laptop and next month I am flying economy international with Emirates and I was wondering if anyone can help me... I dont think I could cope without using my laptop for gaming during the 14hr & 7hr flight..... therefore..... does anyone have experience using a MSI GE60 2P or similar onboard? do I need to purchase anything for it to charge or can I simply use the sockets provided and its all good? Grateful for any help, Eddie

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18 February 2016 04:02:00 Guest

Please Mrs Imane...to forgive they say is divine. I believe the lady may have been in a sad and unyielding state on that flight day, not willing to listen to anybody due to her anger and agony...putting her out of her job will definitely cause her much sadness, just as she did to you and it will lead to similar occurrences to another and yet another that will only create a chain of sadness. Come to think of it...if God had spared your child and judged her because of what happened, now that you're determined to revenge her, what do you think will then happen to your child? its an assumption anyway, but think about it...There must be a balance in everything in life, no matter how long it takes.

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13 February 2016 04:02:00 Diwas Sharma

Emirates Emirates my dream flight .. My soul is in the sky flying with emirates...My greatest dream is to work for emirates and to be a part of its family...

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08 January 2016 08:01:00 Guest

Sorry Shamin book with another airline quick Emirates are bloody terrible Shamin Moodley : Hi. I will be flying with emirates in economy class for the first time on the 01/10/2015 . I would like to know if I can carry a handbag and a hand luggage onboard. And do we get amenity kits in economy class. I will be travelling from south Africa to Delhi via Dubai. Thank you. Regards shamin

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08 January 2016 08:01:00 Guest

Sadly Emirates are shockers they advertise advertise advertise, if you dare complain the just ignore you, they do not give a * once they have your cash. I will never fly with them again and suggest no one else does until they get their act together. Great when all is OK slightest hiccup and they do not give a * . In flight the crew disappear all the time they are just shockers candace : I will be flying with emirates next months, reading all the reviews here makes me wonder if I am going to have a bad experience as well. I flew with many airlines before and all the air hostess were friendly and caring. From what I have been told emirates don't offer economy class passengers amenity kits . other airlines offer the amenity kits in economy class. Is it because we are flying economy and paying a lower fare that we don't deserve to be treated fairly? I hope emirates have improved .

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08 January 2016 08:01:00 Guest

I have witnessed this manay times with Emirates and when you complain the just ignore you completely. They are the most arrogant airline around and need a good sorting out Stu : Emerates air and ground staff are rude and arrogant. I watched them speak to Chinese tourists like animals. Who do they think they are!

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28 December 2015 06:12:00 Pradeep Sharma

To whom it may concern I bought one Scooter Toy for my kids and came with Emirates EK 514 just reached Delhi.They refused to Check In with that and made me left on the Airport only. I am attaching the Boarding pass,Passport copy and picture of Sealed new box of Hoover Scooter. Kindly confirm with the Emirates Staff (Priyanka) and Airport Security person (Ahmed) .

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19 December 2015 06:12:00 soraya92

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17 December 2015 04:12:00 DR. REDA MOSELHIY

This is my email address ( reda_moselhiy@yahoo.com ),, becuase what is sent i did not put my email address

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17 December 2015 04:12:00 DR. REDA MOSELHIY

Dear Skywards Customer Services I am sending to NUMBER ONE OF THE TOP AIRLINES in the world and hoping to give one of your Member A DREAM ALWAYS FEEL IT . As he is my Brother In Law I am taken this move without him knowing about it . The will VERY MUCH APPRECIATE IT if EMIRATES AIRLINES will GIVE HIM a surprise always in his dream ,to HAVE A BIRTHDAY CAKE WHILE HE IS ON BOARD . His INFORMATION : BOOKING REFRENCE : UWQRMB EK 464803706 I hope you will give this HAPPY FEELING. Thank You for your kindness as it well knows about Emirates Airlines. With All of My Best Regards, DR. Reda Moselhiy

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30 November 2015 11:11:00 Kuan Shang Li

From: Kuan Sheng Li & Yuet Wah Li Date: Nov. 30, 2015 To: Emirates Airline: Emirates Group Headquarters, PO Box 686, Dubai, United Arab Emirates. Attn.: Mr. Ahmed bin Saeed Al Maktoum, Chairman Re: Fight # EK515, Delhi to Dubai on Nov. 24, 2015 Ticket No. 1767616904821 and 1767616904822 Dear Sir, I am writing this to inform you that the above referenced flight was the worst flight we have ever experienced in our 50 years of flying. The following are the horrify events occurred in chronological order (the times fr om 9:30PM and beyond are approximated): 6:00 PM: We arrived Delhi, India airport to check-in for our flight to Dubai. 9:00 PM: The staff at the gate counter announced that flight would be delayed. 9:20 PM: The time we were supposedly to leave. 9:30 PM- 12:00 AM: The staffs made series of announcements at approximately 30 minutes intervals that the flight would be delayed. The passengers begin to surround the gate counter and showing the sign of anger. 1:00 AM: The staffs were at lost and unable to inform us the exact status so; they decided to invite us to eat at a small (appox. 40 customers seating capacity) food court restaurant. It was horrible scene, hundreds passengers were standing in line and in the line there were infants and small children crying and screaming. It was deplorable ways of treating the customers. 3:00 AM: The Staff made the announcement that the flight has been cancelled. Again, the staffs did not know what to do next. Several questions were rise such as: What is our next step? When is the next fight? If we leave the airport how could we return with single entry visa? etc. And the staff had no answers to any of those questions. 5:00 Am: The staff made their final announcement that we are transferring to a hotel. It was a scene of chaos; again, we were put through series of standing in line and wait. First it was at the gate counter for check out. 2.) Standing in line for the immigration checkout. 3.) Waiting to retrieve our luggage. 4.) Standing in line to load our luggage onto the bus and 5.) Standing in line at the hotel counter. 6:45 AM: We were finally in hotels bed. 10:00 AM: We received a wake up call without any additional messages. 10:20 AM: We went to the front desk to check the status and found that we need to have luggage in lobby by no later than 10:30 AM because the bus was leaving for the airport at 11:00 AM. 11:00 AM: Again, we standing in line and to load our luggage onto the bus. 11:30 AM When we arrived at airport main entrance, again we had to stand in line to check our id by a police officer and adding insult to injury he has no idea wh ere we should go next. As we enter the airport there were no one to agree us to provide us any direction. Several staffs at the airport had no clue and misdirected us as result we were rushing back and forth like a lost child from counter to counter with the fear that we might miss the flight. After 20 minutes of running we finally reached the correct counter and found out that the flight was scheduled to leave 2:30 PM. I am 70 years old and my wife is 67 years old. Thank God we made it through the above horrible ordeals. The anxieties and the stress definitely had added years to our lives. For certain the horrible nightmares flying with Emirates will be on our minds for a longtime. Regards, Kuan Sheng Li

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04 November 2015 04:11:00 Stu

Emerates air and ground staff are rude and arrogant. I watched them speak to Chinese tourists like animals. Who do they think they are!

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19 October 2015 12:10:00 Sandra Blackburn

Getting very concerned about this airline. There is to much bad press regarding service and complains. Its time the comosny took control as the attitude is seeping into your staff. My friends daughter has left her flight attendent job due to so much pressure and amount of planes in the air. We fly in two weeks with Emirates and worried.

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10 October 2015 06:10:00 Guest

My first name is misspelled just last 1 letter of my first name is incorrect what to do please advice Can i correct it ???

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10 October 2015 05:10:00 Guest

merged first and middle name on ticket is this a problem?

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10 October 2015 04:10:00 Guest

Mess in Rome airport, underqualified ground crew managing flights to Dubai Flight today to Dubai supposed to leave 3.25PM delayed to 6.45PM Waiting in the online check in counter 2 hours without reaching ! This is really unprofessional

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27 September 2015 12:09:00 candace

I will be flying with emirates next months, reading all the reviews here makes me wonder if I am going to have a bad experience as well. I flew with many airlines before and all the air hostess were friendly and caring. From what I have been told emirates don't offer economy class passengers amenity kits . other airlines offer the amenity kits in economy class. Is it because we are flying economy and paying a lower fare that we don't deserve to be treated fairly? I hope emirates have improved .

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25 September 2015 05:09:00 Puro

Hope for tomorrow2008/09/21We tvlaerled with Menno Travel, a Raptim company, this summer and the service was great and we saved almost $2000.00 off the regular travel agent pricing. We received a 3 bag, 70 lbs each, allowance, when you're a family of 6 that's substantial!

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18 September 2015 08:09:00 Merajuddin

Can I carry 30 kg laggage in one bag?

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15 September 2015 01:09:00 Shamin Moodley

Hi. I will be flying with emirates in economy class for the first time on the 01/10/2015 . I would like to know if I can carry a handbag and a hand luggage onboard. And do we get amenity kits in economy class. I will be travelling from south Africa to Delhi via Dubai. Thank you. Regards shamin

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10 September 2015 11:09:00 vishal

Sir I applied for job in Emirates Airlines at Dubai airport and visa through agent and now I want to verify about validity and genuiness of visa My passport no. is M2486845 Visa no. D611158246998 Entry Permit No. 51536992 Uid no. 34461156 Please check my Dubai visa and reply me at spyvishal@gmail.com thanks.

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31 August 2015 03:08:00 Guest

Good airline

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28 August 2015 03:08:00 Carin &Michael Lanefski

Emirates is the greatest airline we have flown with - until you try getting two domestic tickets paying with Skywards miles. Then the trouble begins. We wish you could make it a little easier. We cannot get seats on Virgin Amerca or Jet blue from either Long beach or lax to jfk one way non stop for March 21. We are now in a nervous state until we can get our seats. Is there anything Emirates can do to help us. We have been loyal customers of yours for a number of years. In fact we are using Emirates again in Feb 2016 Brst Regards Mr.&Mrs Lanefski

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25 August 2015 05:08:00 Carin Lanefski

dear Sir, Dear Sir, MY husband and I are trying to use a lot of skywards miles for a two tickets from Los Angeles to NYjfk. It seems an impossible task. One of your partners have two tickets but in 1st class only. I believe that is againts Emirates rules to use mileage for 1st class. We have been loyal travelers with Emerites for the last 6 years because we love it. We are again using Emirates on Feb 10 to Sydney. We pick up a cruise which ends in Los Angeles. We are both very nervous that we cannnot use our mileage but instead have to pay for the trip. Is there anything you can do to help us. We would really appreciate it. Michael Lanefski ek385088675 Carin Lanefski ek272688146 Sincerely Carin +Michael Lanefski

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20 August 2015 12:08:00 Guest

Hi, Do you have news for this? Have you been hired? I have the same thing, I recently had FI and now my status has been changed to IC. Guest : Recently attended an interview for customers services professional After successfully complimg all the tests and interview. My profile status changed to interview completed. 2 weeks later customer services agent appears with the status interview completed too Any one knows what it means??? It's been over 2 weeks and they haven't called as they said they will.

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14 August 2015 12:08:00 Billy Bob

I've flown with Emirates on 9 return trips out of London airports, usually in First or Business. I am thoroughly impressed with the onboard service and facilities and I have had nothing but the occasional * . I know for a fact that Emirates cabin crew training is one of the most rigorous in the world. However, the Customer Services and land-based crew service sometimes leave a lot to be desired. Ground crew only seem to perform properly when a manager is standing watching them or shouting at them. Also Customer Services in the UK are a joke. I have written to them twice over the years (with a combination of positive feedback and a couple of constructive complaints). Each time the complaints were dismissed with patronising spin and buzzwords that they had obviously been told to use by their PR psych team (e.g. we completely empathise with your situation (meaning "we're not going to apologise or do a * thing to actually put things right, despite the fact you are a First Class customer!". On the second occasion, I complained that they changed from an A380 to a 777 without telling passengers via text message or email despite one cabin crew advising me that the ground staff told her that the A380 had been pulled from service over 8 hours ago with a technical fault. At least 3 of us didn't take showers in the lounge because we expected to enjoy one on the A380!. However, Customer Services blatantly tried to lie that they had sent out emails to everyone 24 HOURS before (none of my 5 fellow 1st class passengers had received texts or emails either, as I asked each of them onboard). Customer Services then expressly stated that I had bought via a bucket-shop flight discount website and not through Emirates Website, clearly implying that I should not expect the same levels of service etc. They actually apologised for that remark in a subsequent response, but the original attitude spoke volumes and the damage was already done. I still fly with Emirates but only for a lack of serious competition in onboard quality for the routes that I fly.

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11 August 2015 06:08:00 Areej abdo

Bad service

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11 August 2015 03:08:00 Guest

Recently attended an interview for customers services professional After successfully complimg all the tests and interview. My profile status changed to interview completed. 2 weeks later customer services agent appears with the status interview completed too Any one knows what it means??? It's been over 2 weeks and they haven't called as they said they will.

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10 August 2015 05:08:00 Woofer1967

I'm a fan of Emirates. I've flown a good few times with them in first. I'm in Munich now and I saw an Emirates 380 on the stand. It got me thinking about my next trip with them. If I fly from Munich to singapore in first class it's about £1000 cheaper then flying from Manchester to singapore. Anyone know why this is or if there are even cheaper Emirates European routes to Singapore. As I can fly from Manchester to Munich for under £100 it's a no brainer to do this rather then via Manchester. Any comments anyone

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14 July 2015 12:07:00 Guest

Emirates Airline provides terrible customer service. I recently wrote to them to feedback that their cabin crew are rude and needs to be better trained. This is what they replied: "I believe that we have adequately explained our procedures and demonstrated empathy for your situation." I wrote to them hoping for maybe a sincere apology (which I did not get) or maybe an assurance that they will try to do better so that others will not encounter the same situation I did. However, I definitely did not write to them so that they can demonstrate empathy for my situation!???

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03 July 2015 06:07:00 Mike

About Emirates discounted tickets for family members of cabin crew. My daughter is starting soon as a Emirates cabin crew and by such I will be eligible for id90, id50 tickets. 1)Does anybody know if these tickets are only available on Emirates' own network, or also on their partner airlines? 2)How to book such a ticket. Thanks, Mike

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02 July 2015 02:07:00 Nour-eddine Ferhat

Mr. Ferhat Nour-Eddine E-mail: ferhat.nour@yahoo.com No serious airlines By the time I booked my flight on December 10th fr om İstanbul to Kuala lampur - one way - on Emirates airlines, everything was good, because I visited the Embassy of Malaysia for the procedures of visa, then they said: '' there 'is no visa if your visit does not exceed three months, but there must have in your pocket at least $ 500' . The next day at the airport in Istanbul, before departure I went to the counter to record my Presnce. - Wh ere is your return ticket? he asked. - I will not return here. I replied. - Then he forbade me, saying, 'Go back a return ticket.' ' - But why? I asked. - Maybe the Malaysian authorities will not let you pass. he has answered. - And if they let me go, what right you take my money? I put in his mind the point on İ. Although he has no answer, and he never will, he prevented me without no rights. And what are the reasons that the Malaysian authorities will not let me go, am I a criminal? You see that the airlines did not tell me when I bought the ticket that our company sells the return ticket. I contacted the emirates airlines administration, by email, that their counter let me go. Their reply of 16 Dec. Please be assured that we will do everything possible to respond within 30 days. Their reply of Jan. 20 Please be assured that we will do everything possible to respond within 30 days. So I requested a refund for the delay and to this manipulation, because I spent all my money here in İstanbul, for nothing. They said that payment of the return ticket is a law, and regarding reimbursement; our administrative council decided not to reimburse you. I will visit Malaysia, Philippines, Japan, China, Bangladesh, russia, germany and Algeria. Do I pay the return ticket? I wonder. And I told them that the stop overl will be held in Dubai, and the problem will be resolved face to face. And this is their last correspondence in February 7th As longer a valid email address, we can not process your request. You see that this airlines exerts injustice. So I asked them to get my money back because the booking day I sent a friend to buy me the ticket, I did not know how he has done, how has he paid, perhaps by his credit card, because after 2 days I did not see him until the present day. And Emirates flight company responds me: Please contact the office / Ticketing Agent wh ere the ticket was purchased for the reimbursement process. They prevented me from going, and they did not return my money, how we call this act ? I like to edit what I suffer (and several other passengers) with an airlines unique care is to pick up the money and to make it to the right path with the customer and get my rights. My warm greetings.

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15 June 2015 07:06:00 Guest

I have traveled on Emirates airlines since it's inception in the 1980s when I was a resident of UAE. My husband and I were very excited to become a part of the Emirates airline family once again when the routes to Asia from US were introduced. I flew the SFO to India (Bengaluru) route for the second time in 18 months last month (May) with a stop over in Dubai for 2 days. I received an e-mail confirmation 24 hours prior to my travel time. However, when I arrived with my 7 year old daughter at the airport to check in 2 hours prior to travel time, I was informed that our seats had been given away. I had even requested and reserved specific seats for our family 2 months prior to the travel date over the phone with an Emirates customer service representative. We had to wait for 30 minutes and were then given 2 seats to travel to Bengaluru and then were made to rush to the gates to make the flight. I was informed by the agent was checking me in that my seats were given away because I had not checked in online! I told her that I had received e-mail confirmation just the day of travel, confirming my seats and now I was being told that online check in was necessary to ensure getting seats to travel. Our family travels all the time in several different airlines and have never heard of online check in being required to confirm having seats! We had to deal with this same stress once again upon our return journey from Bengaluru at the Emirates check in counter. This time I had confirmed all our tickets online prior to travel as suggested. However, when we were ready to check in our baggages, we were told that my husband's seat was not available and they could not seat us together! We had to wait for 20 minutes and insist on getting the seats that we had requested and wanting to speak to the supervisor before we were finally given the 3 seats together. Once again, they said that they had to hold our seats as the flight was over booked and full. I fail to understand how this can happen to any passenger traveling on an international flight who had confirmed tickets 2-3 months prior to travel date! We arrived on time as per schedule at the airports both the times to check in luggage and followed standard Universal airlines protocol. There was no apology for all the inconvenience and stress that was caused when we were finally handed our boarding passes. The agents at the counter made it appear as if they were doing us a favor by being able to give us boarding passes and seat us together! It was very disappointing to experience all this by traveling on supposedly a World Class Award winning airline!

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14 May 2015 05:05:00 Guest

Molly Saji : Hello! I would like to share my experience with EK0222 flight on 9/18th from Dallas to UAE and we travelled to India as my husbands mom passed away and we both flew together as emergency. As you all know the flight was delayed for almost 3 hours , we board and un-board , they never communicated effectively to the passengers at all, they never made interest to feed the people or to give a meal coupon to the passengers. The announcement was if anybody wants to unboard you are allowed to do so; Dont you think it has to be applicable to every passenger? dont you think; since the delay was almost 3three hours they had the courtesy to think about the food to the passengers ? Since we were so hungry we paid almost 30 dollar to have our lunch. On our way & back from Dubai to Cochin I have noticed that the passengers asked to for a drink for example; ask for apple juice , the answer is , sorry we run out but will see , they never turn back. The service of Emirates getting poor as I compared my last journey which November2013. As i heard from our friends that, Emirates offers some bereavement fair deduction in the ticket ? Is there anything like that? Love to hear the feed back . Molly Saji Mollysaji@hotmail.com Our flights are; EK 0222, EK 0532,EK0531& EK0221

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05 March 2015 09:03:00 SHAH JAY

I recently travelled with Emirates. In-flight was better than other airlines. But the problem I faced like many others that face was one of my baggage was missing and they could not found it and when I claimed the money they have not yet given to me. Its been almost 60-70 days now but I am calling them 2-3 times a week and asking them about my money but they are saying you have to wait.

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14 January 2015 12:01:00 Patricia Harper

I booked a flight with Emerates from Manchester to Dubai, then Dubai on to Cape Town on the 7th APRIL 2014 Leaving Man.on Thursday 5th Feb 2015 at 20.10 arriving in Dubai at 7.10 on Friday 6th Feb. Leaving Dubai at 8.40 on the 6th Feb. arriving in Cape Town at 16.35. Today the 13th Jan. I have received an e mail from them say my flight now leaves Manchester at 20.25 arriving Dubai at 7.40 which is too late to get the connection to Cape Town which leaves Dubai at 8.40. They flight they have now sent me is not the 6th Feb at 8.40 from Dubai but would you believe is is now the 4 am on the 7th Feb. which would now mean nearly 24 hours in Dubai airport. We have hotels, car hire and rail tickets all paid for to arrive in Cape town on the 6th Feb. We are not at all happy, it putting it mildly. I am awaiting an e mail after being on the phone for nearly an hour, whilst they try and sort it out. This flight has been booked and paid for, for 9 months. £1300.00 to me is an awful lot of money to be messed about like this. And I am furious!

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31 December 2014 02:12:00 Ferhat Nour

because of your manipulation, İ spend all my money ferhat.nour@yahoo.com

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10 December 2014 10:12:00 Ahmed

I'm a gold skywards member and have to say that emirates has the worst customer services ever (EK 213156101)

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04 December 2014 08:12:00 Lulu

Hi, Can anyone advise my on Emirates baggage, the allowance on my ticket is 30kg can I split this over 2 bags my case will only hold 23kg but I want to use my other 7kg in a small bag to check in. Is this possible?? Thank you in advance Lulu

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04 December 2014 08:12:00 Khawar Hussain

This information about emirates airlines is really up to mark and this is really helpful for us. We easily get timing and contact details from your site Thanks a lot.!

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25 November 2014 02:11:00 herman dornik

Hallo! I was on the flights EK136 and EK432 /16-17 NOVEMBER from Venice to Singapur. I've paid for 6kg of the additional baggage, but I've lost the bill. May You send me the copy of it on the address herman.dornik@siol.net, I need it for the refund on my company. Thank You! If You need more informations to find that bill, please, let me know.

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24 November 2014 04:11:00 Guest 121

I just bought a ticket on emirates and I realized that I forgot to add my middle name to my ticket. Will this be a problem? I called EK and they said that they cant change the name but they put a note on my ticket clarifying my middle name. I feel like such a dunderhead that I made this mistake. Should I be worried? Do middle names really matter all that much?

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02 November 2014 09:11:00 salah alwaheeb

airline reservation DXTTJJ Flight number EK 860 Depature city Kuwait (KWI) Destination Dubai (DXB) Departure date 01 Nov 14 Class of travel Business Comments My flight took off late from Kuwait and I missed the connection to my Dallas flight by a few minutes. The gate closed no one saw me on my arrival to tell me that. I went to the lounge they said we cannot help you reach your final destination Austin Texas. All we can do is send you to Chicago and you find a way to go to Austin. I said then send me back to Kuwait. They said no you have to pay for your own ticket to Kuwait. I told them I am a platinum member but they would help or even care. I have never been embarrassed and humiliated by an airline. It's not my fault that the plane was late. All airlines help their passengers reach their final destination!! I will never fly emirates ever again!!! I do not see any privilidge for platinum members!!! And I was supposed to give a lecture in a medical conference but I could not. The woman in the lounge didn't even bother to apologize for the inconvenience!

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24 October 2014 03:10:00 Serene Tan

Incompetent ground staff and poor customer affair service. I did not have good experience on my first flying experience with Emirates. I am flying fr om Kuala Lumpur (KUL) to Auckland (AKL) on 2 September 2014 on working holiday purpose with a valid visa issued by New Zealand authority. The visa clearly stated that I do not require to purchase a returning ticket. Therefore I did not purchase a returning ticket back to KUL from AKL. However when I checked in over the counter at KLIA, the personnel refused to check me in and insisted me to purchase a returning ticket on the spot although I showed my e-visa as a proof that I am not required to purchase a returning ticket. I had no choice but purchase a returning ticket on the spot. I felt that this is unfair on my side as the airline personnel has no authority to refuse me to check in as I fulfill the travel requirements with a valid visa and made me compulsory to purchase the returning ticket on the spot to enable me to check in & board the flight. I lodged a complaint with the airline and received a reply after 24 days the complaint lodged but nowhere to be hear as at to date. 3 emails have been sent to request for update but no reply was received. I felt that I have lost my right as a passenger and consumer wh ere expensive air ticket bought on the spot at the airport which in fact there is no need for me to spend that sum of money on the day I board the flight to Auckland. Same flight itinerary purchasedon 2 September 2014 back to KUL from AKL and the price on 24 October 2014 was NZD380 difference. Its not a small amount. A very good question, why do I need to incurred or bared these cost when its not my mistake.

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24 October 2014 11:10:00 Guest

Me and wife are going to bangladesh from dublin . We know that one individual can caery not more than 30kg. My question is if we take 3 bags (20+20+20) kg togather .. is it ok ?

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08 October 2014 11:10:00 Molly Saji

Hello! I would like to share my experience with EK0222 flight on 9/18th from Dallas to UAE and we travelled to India as my husbands mom passed away and we both flew together as emergency. As you all know the flight was delayed for almost 3 hours , we board and un-board , they never communicated effectively to the passengers at all, they never made interest to feed the people or to give a meal coupon to the passengers. The announcement was if anybody wants to unboard you are allowed to do so; Dont you think it has to be applicable to every passenger? dont you think; since the delay was almost 3three hours they had the courtesy to think about the food to the passengers ? Since we were so hungry we paid almost 30 dollar to have our lunch. On our way & back from Dubai to Cochin I have noticed that the passengers asked to for a drink for example; ask for apple juice , the answer is , sorry we run out but will see , they never turn back. The service of Emirates getting poor as I compared my last journey which November2013. As i heard from our friends that, Emirates offers some bereavement fair deduction in the ticket ? Is there anything like that? Love to hear the feed back . Molly Saji Mollysaji@hotmail.com Our flights are; EK 0222, EK 0532,EK0531& EK0221

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23 September 2014 05:09:00 Guest

I just changed flight on Emirates airline. The guy on the phone was nice but was zero on company and airline knowledge He first gave me the wrong amount for fare change. He quoted US$202.00 which he said can be paid at the local office which he was not aware off. I gave him the address. Secondly when i got to the office I was told that I have to go to the airport to make payment. The representative stated that the fare is now $270 when I argued she said the Dubai did not update the information. The offices are unaware what one office is doing. Irresponsible , had lack of knowledge . I demand that the difference amount should be refunded . The airline has just lost a very old customer.

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08 September 2014 01:09:00 Sharon Hewitt

My hand luggage was taken from me by a cabin crew staff on board the aircraft. I was told on exiting the aircraft that my bag had been sent to the hold and I should collect at destination, Durban South Africa.....Luggage never arrived. I cant seem to get any assistance as my baggage was not tagged.....A simple sorry seems to be all I can get from Emirates staff. This is a case of sheer negligence. I feel totally violated and anxious and would like a full investigation into locating my luggage. I am reluctantly considering opening a case of possible theft, but honestly hope that will not be necessary! Emirates Airlines has a well known reputation, which is associated with its example of excellent service, which I am sure they wish at all times to maintain!

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23 August 2014 07:08:00 Carin Lanefski

I am flying fr om NY to Dubai to Capetown some time in Jan -15. I am trying to find a hotel that Emirates sponsors where I can pay with my mileage.I cannot find it on your website. I want to know the specific hotels in Capetown S. Afrika wh ere I can pay with miles. I am a gold member and my# is ek272688146, my husbands is 385088675. We have not booked our flight yet but it will be in the beginning of Jan. We love Emirates and this will be our 4th time. So if you could please find the information I would be extremely happy

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23 August 2014 01:08:00 abdul ghani

Hi i always in emirates air line jeddah to karachi dubai now my flight from jeddah to dubai on 5 september 2014 .one my request i want see tha first class cabin please accept my request.my booking no.L2g5as.

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20 August 2014 05:08:00 Guest

My tickets were booked through some online services fr om Jax to Delhi (India). As Emirates does not fly fr om Jacksonville Florida it was partnered with Jet Blue .My first experience started with me not getting boarding passes till New Delhi . It was told to me to get passes in New York . In New York the woman sitting on the counter seemed like had no experience.She took exactly 38 minutes to get me my boarding passes as she waited for her colleagues to guide her wh ere the visa dates are on my passport and wh ere are the passport expiry dates(I wonder how was she on the counter) I boarded the plane and my daughter did not even get milk( humm a very basic any airlines provides upon request) My bags were delayed and I went through a lot of stress right after the long journey as me and my daughter had no clothes to wear or had no daily need things with us.Here starts my actual trust with the airlines and its staff. Upon talking with the Emirates staff after not receiving my luggage in Delhi it was told to me multiple times that Jet Blue never gave them the luggage. I never saw any staff really getting behind a computer for tracking my luggage so I am not aware how this was the conclusion . I asked what are my options as me and my daughter do not even have a change of clothes. The only option as per the staff was they will try to track the luggage but if they cant in next 48 hrs they will give me Rs. 8000 per suitcase. I was not sure how a mere Rs 8000 came into place . I asked and till those 48 hrs what shd I do . Does Emirates provide any interim?This was immediately denied by the staff. I came to my hotel and started with the process of research. I found online from the consumer forums that I am entitled to $50 a day for those hrs when Emirates is tracking the lost baggage. Meanwhile my husband here in Jacksonville called Jet Blue and tracked the luggage till new york which was handed over to Emirates at 9PM I emailed the Delhi Office about the interim and talked to the staff about the same . They agreed after my research( how come this was denied to me previously) I was given a report of the lost luggage by Emirates staff at the airport so that I could inquire about my bags.Again upon calling the Emirates office they asked me for the registration/report/claim number provided to me so that they can look up the baggage .This was again news to me as the report contains no number so obviously Emirates told me they cannot track unless they get that number form me . Surprise again ....as I do not loose my luggage everyday to know about this report /registration/claim number. My baggage was tracked within a day and I was called to the airport to get it . On the airport I asked the staff that they shd give me the cab cost to the airport. The answer from the employee was that they can talk to the bosses and see if that can be arranged as they do not provide the travel. I am not sure how many times and how many people in Emirates lie? Came to know that I did not need to beg for it as this money was my right. Now the luggage was here but two of the suitcases were in broken condition. The Emirates employee with me saw them and told me to email again as they shd be able to replace it . I emailed and the response was they will get it fixed but not replace them .I had a long conversation with the staff that fortunately I am capable of getting my baggage fixed if needed but I do not want that done through Emirates. My simple reason was I do not want patches on my luggage and once I allow Emirates to get it fixed ,they will wash their hands off even if I am not satisfied. Even with so much customer dissatisfaction in the trip they refused to get me replacement for the baggage.I bought my new suitcases with my own money and traveled back home to USA . On my journey back again I had a pleasure of having the worst customer service with Emirates . I had selected child menu for my daughter(8 yrs old) but somehow the flight had less of the child menu so they could not give her the food .On top of this the airlines staff did not even try to get her some fruits or anything else she could eat.This was a cherry on top of the whole trip

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10 August 2014 02:08:00 Guest

This flight has become gross to the extend ..no better service at all the crew member has no ethics to talk n soo rude at the service ....theair attend not even willing to help u out...a very rude n unpleasant way of service very very poor service

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24 June 2014 09:06:00 Guest

Simply awful .

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12 June 2014 04:06:00 Himat

My suitcase was damaged beyond repair and being in transit in Dubai was given a temporary case to carry on with my journey on an understanding they will replace it with a equivalent similar to damaged suitcase on my return to London. Now on contacting their offices in London they refuse to hon our their obligation

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