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Emirates Discussion
Sadly Emirates are shockers they advertise advertise advertise, if you dare complain the just ignore you, they do not give a * once they have your cash. I will never fly with them again and suggest no one else does until they get their act together. Great when all is OK slightest hiccup and they do not give a * . In flight the crew disappear all the time they are just shockers candace : I will be flying with emirates next months, reading all the reviews here makes me wonder if I am going to have a bad experience as well. I flew with many airlines before and all the air hostess were friendly and caring. From what I have been told emirates don't offer economy class passengers amenity kits . other airlines offer the amenity kits in economy class. Is it because we are flying economy and paying a lower fare that we don't deserve to be treated fairly? I hope emirates have improved .
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I have witnessed this manay times with Emirates and when you complain the just ignore you completely. They are the most arrogant airline around and need a good sorting out Stu : Emerates air and ground staff are rude and arrogant. I watched them speak to Chinese tourists like animals. Who do they think they are!
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To whom it may concern I bought one Scooter Toy for my kids and came with Emirates EK 514 just reached Delhi.They refused to Check In with that and made me left on the Airport only. I am attaching the Boarding pass,Passport copy and picture of Sealed new box of Hoover Scooter. Kindly confirm with the Emirates Staff (Priyanka) and Airport Security person (Ahmed) .
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This is my email address ( reda_moselhiy@yahoo.com ),, becuase what is sent i did not put my email address
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Dear Skywards Customer Services I am sending to NUMBER ONE OF THE TOP AIRLINES in the world and hoping to give one of your Member A DREAM ALWAYS FEEL IT . As he is my Brother In – Law I am taken this move without him knowing about it . The will VERY MUCH APPRECIATE IT if EMIRATES AIRLINES will GIVE HIM a surprise always in his dream ,to HAVE A BIRTHDAY CAKE WHILE HE IS ON BOARD . His INFORMATION : BOOKING REFRENCE : UWQRMB EK 464803706 I hope you will give this HAPPY FEELING. Thank You for your kindness as it well knows about Emirates Airlines. With All of My Best Regards, DR. Reda Moselhiy
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From: Kuan Sheng Li & Yuet Wah Li Date: Nov. 30, 2015 To: Emirates Airline: Emirates Group Headquarters, PO Box 686, Dubai, United Arab Emirates. Attn.: Mr. Ahmed bin Saeed Al Maktoum, Chairman Re: Fight # EK515, Delhi to Dubai on Nov. 24, 2015 Ticket No. 1767616904821 and 1767616904822 Dear Sir, I am writing this to inform you that the above referenced flight was the worst flight we have ever experienced in our 50 years of flying. The following are the horrify events occurred in chronological order (the times fr om 9:30PM and beyond are approximated): 6:00 PM: We arrived Delhi, India airport to check-in for our flight to Dubai. 9:00 PM: The staff at the gate counter announced that flight would be delayed. 9:20 PM: The time we were supposedly to leave. 9:30 PM- 12:00 AM: The staffs made series of announcements at approximately 30 minutes intervals that the flight would be delayed. The passengers begin to surround the gate counter and showing the sign of anger. 1:00 AM: The staffs were at lost and unable to inform us the exact status so; they decided to invite us to eat at a small (appox. 40 customers seating capacity) food court restaurant. It was horrible scene, hundreds passengers were standing in line and in the line there were infants and small children crying and screaming. It was deplorable ways of treating the customers. 3:00 AM: The Staff made the announcement that the flight has been cancelled. Again, the staffs did not know what to do next. Several questions were rise such as: What is our next step? When is the next fight? If we leave the airport how could we return with single entry visa? etc. And the staff had no answers to any of those questions. 5:00 Am: The staff made their final announcement that we are transferring to a hotel. It was a scene of chaos; again, we were put through series of standing in line and wait. First it was at the gate counter for check out. 2.) Standing in line for the immigration checkout. 3.) Waiting to retrieve our luggage. 4.) Standing in line to load our luggage onto the bus and 5.) Standing in line at the hotel counter. 6:45 AM: We were finally in hotel’s bed. 10:00 AM: We received a wake up call without any additional messages. 10:20 AM: We went to the front desk to check the status and found that we need to have luggage in lobby by no later than 10:30 AM because the bus was leaving for the airport at 11:00 AM. 11:00 AM: Again, we standing in line and to load our luggage onto the bus. 11:30 AM When we arrived at airport main entrance, again we had to stand in line to check our id by a police officer and adding insult to injury he has no idea wh ere we should go next. As we enter the airport there were no one to agree us to provide us any direction. Several staffs at the airport had no clue and misdirected us as result we were rushing back and forth like a lost child from counter to counter with the fear that we might miss the flight. After 20 minutes of running we finally reached the correct counter and found out that the flight was scheduled to leave 2:30 PM. I am 70 years old and my wife is 67 years old. Thank God we made it through the above horrible ordeals. The anxieties and the stress definitely had added years to our lives. For certain the horrible nightmares flying with Emirates will be on our minds for a longtime. Regards, Kuan Sheng Li
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Emerates air and ground staff are rude and arrogant. I watched them speak to Chinese tourists like animals. Who do they think they are!
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Getting very concerned about this airline. There is to much bad press regarding service and complains. Its time the comosny took control as the attitude is seeping into your staff. My friends daughter has left her flight attendent job due to so much pressure and amount of planes in the air. We fly in two weeks with Emirates and worried.
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My first name is misspelled just last 1 letter of my first name is incorrect what to do please advice Can i correct it ???
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Mess in Rome airport, underqualified ground crew managing flights to Dubai Flight today to Dubai supposed to leave 3.25PM delayed to 6.45PM Waiting in the online check in counter 2 hours without reaching ! This is really unprofessional
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I will be flying with emirates next months, reading all the reviews here makes me wonder if I am going to have a bad experience as well. I flew with many airlines before and all the air hostess were friendly and caring. From what I have been told emirates don't offer economy class passengers amenity kits . other airlines offer the amenity kits in economy class. Is it because we are flying economy and paying a lower fare that we don't deserve to be treated fairly? I hope emirates have improved .
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Hope for tomorrow2008/09/21We tvlaerled with Menno Travel, a Raptim company, this summer and the service was great and we saved almost $2000.00 off the regular travel agent pricing. We received a 3 bag, 70 lbs each, allowance, when you're a family of 6 that's substantial!
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Hi. I will be flying with emirates in economy class for the first time on the 01/10/2015 . I would like to know if I can carry a handbag and a hand luggage onboard. And do we get amenity kits in economy class. I will be travelling from south Africa to Delhi via Dubai. Thank you. Regards shamin
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Sir I applied for job in Emirates Airlines at Dubai airport and visa through agent and now I want to verify about validity and genuiness of visa My passport no. is M2486845 Visa no. D611158246998 Entry Permit No. 51536992 Uid no. 34461156 Please check my Dubai visa and reply me at spyvishal@gmail.com thanks.
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Emirates is the greatest airline we have flown with - until you try getting two domestic tickets paying with Skywards miles. Then the trouble begins. We wish you could make it a little easier. We cannot get seats on Virgin Amerca or Jet blue from either Long beach or lax to jfk one way non stop for March 21. We are now in a nervous state until we can get our seats. Is there anything Emirates can do to help us. We have been loyal customers of yours for a number of years. In fact we are using Emirates again in Feb 2016 Brst Regards Mr.&Mrs Lanefski
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dear Sir, Dear Sir, MY husband and I are trying to use a lot of skywards miles for a two tickets from Los Angeles to NYjfk. It seems an impossible task. One of your partners have two tickets but in 1st class only. I believe that is againts Emirates rules to use mileage for 1st class. We have been loyal travelers with Emerites for the last 6 years because we love it. We are again using Emirates on Feb 10 to Sydney. We pick up a cruise which ends in Los Angeles. We are both very nervous that we cannnot use our mileage but instead have to pay for the trip. Is there anything you can do to help us. We would really appreciate it. Michael Lanefski ek385088675 Carin Lanefski ek272688146 Sincerely Carin +Michael Lanefski
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Hi, Do you have news for this? Have you been hired? I have the same thing, I recently had FI and now my status has been changed to IC. Guest : Recently attended an interview for customers services professional After successfully complimg all the tests and interview. My profile status changed to interview completed. 2 weeks later customer services agent appears with the status interview completed too Any one knows what it means??? It's been over 2 weeks and they haven't called as they said they will.
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I've flown with Emirates on 9 return trips out of London airports, usually in First or Business. I am thoroughly impressed with the onboard service and facilities and I have had nothing but the occasional * . I know for a fact that Emirates cabin crew training is one of the most rigorous in the world. However, the Customer Services and land-based crew service sometimes leave a lot to be desired. Ground crew only seem to perform properly when a manager is standing watching them or shouting at them. Also Customer Services in the UK are a joke. I have written to them twice over the years (with a combination of positive feedback and a couple of constructive complaints). Each time the complaints were dismissed with patronising spin and buzzwords that they had obviously been told to use by their PR psych team (e.g. we completely empathise with your situation (meaning "we're not going to apologise or do a * thing to actually put things right, despite the fact you are a First Class customer!". On the second occasion, I complained that they changed from an A380 to a 777 without telling passengers via text message or email despite one cabin crew advising me that the ground staff told her that the A380 had been pulled from service over 8 hours ago with a technical fault. At least 3 of us didn't take showers in the lounge because we expected to enjoy one on the A380!. However, Customer Services blatantly tried to lie that they had sent out emails to everyone 24 HOURS before (none of my 5 fellow 1st class passengers had received texts or emails either, as I asked each of them onboard). Customer Services then expressly stated that I had bought via a bucket-shop flight discount website and not through Emirates Website, clearly implying that I should not expect the same levels of service etc. They actually apologised for that remark in a subsequent response, but the original attitude spoke volumes and the damage was already done. I still fly with Emirates but only for a lack of serious competition in onboard quality for the routes that I fly.
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Recently attended an interview for customers services professional After successfully complimg all the tests and interview. My profile status changed to interview completed. 2 weeks later customer services agent appears with the status interview completed too Any one knows what it means??? It's been over 2 weeks and they haven't called as they said they will.
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I'm a fan of Emirates. I've flown a good few times with them in first. I'm in Munich now and I saw an Emirates 380 on the stand. It got me thinking about my next trip with them. If I fly from Munich to singapore in first class it's about £1000 cheaper then flying from Manchester to singapore. Anyone know why this is or if there are even cheaper Emirates European routes to Singapore. As I can fly from Manchester to Munich for under £100 it's a no brainer to do this rather then via Manchester. Any comments anyone
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Emirates Airline provides terrible customer service. I recently wrote to them to feedback that their cabin crew are rude and needs to be better trained. This is what they replied: "I believe that we have adequately explained our procedures and demonstrated empathy for your situation." I wrote to them hoping for maybe a sincere apology (which I did not get) or maybe an assurance that they will try to do better so that others will not encounter the same situation I did. However, I definitely did not write to them so that they can demonstrate empathy for my situation!???
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About Emirates discounted tickets for family members of cabin crew. My daughter is starting soon as a Emirates cabin crew and by such I will be eligible for id90, id50 tickets. 1)Does anybody know if these tickets are only available on Emirates' own network, or also on their partner airlines? 2)How to book such a ticket. Thanks, Mike
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Mr. Ferhat Nour-Eddine E-mail: ferhat.nour@yahoo.com No serious airlines By the time I booked my flight on December 10th fr om İstanbul to Kuala lampur - one way - on Emirates airlines, everything was good, because I visited the Embassy of Malaysia for the procedures of visa, then they said: '' there 'is no visa if your visit does not exceed three months, but there must have in your pocket at least $ 500' . The next day at the airport in Istanbul, before departure I went to the counter to record my Presnce. - Wh ere is your return ticket? he asked. - I will not return here. I replied. - Then he forbade me, saying, 'Go back a return ticket.' ' - But why? I asked. - Maybe the Malaysian authorities will not let you pass. he has answered. - And if they let me go, what right you take my money? I put in his mind the point on İ. Although he has no answer, and he never will, he prevented me without no rights. And what are the reasons that the Malaysian authorities will not let me go, am I a criminal? You see that the airlines did not tell me when I bought the ticket that our company sells the return ticket. I contacted the emirates airlines administration, by email, that their counter let me go. Their reply of 16 Dec. Please be assured that we will do everything possible to respond within 30 days. Their reply of Jan. 20 Please be assured that we will do everything possible to respond within 30 days. So I requested a refund for the delay and to this manipulation, because I spent all my money here in İstanbul, for nothing. They said that payment of the return ticket is a law, and regarding reimbursement; our administrative council decided not to reimburse you. I will visit Malaysia, Philippines, Japan, China, Bangladesh, russia, germany and Algeria. Do I pay the return ticket? I wonder. And I told them that the stop overl will be held in Dubai, and the problem will be resolved face to face. And this is their last correspondence in February 7th As longer a valid email address, we can not process your request. You see that this airlines exerts injustice. So I asked them to get my money back because the booking day I sent a friend to buy me the ticket, I did not know how he has done, how has he paid, perhaps by his credit card, because after 2 days I did not see him until the present day. And Emirates flight company responds me: Please contact the office / Ticketing Agent wh ere the ticket was purchased for the reimbursement process. They prevented me from going, and they did not return my money, how we call this act ? I like to edit what I suffer (and several other passengers) with an airlines unique care is to pick up the money and to make it to the right path with the customer and get my rights. My warm greetings.
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I have traveled on Emirates airlines since it's inception in the 1980s when I was a resident of UAE. My husband and I were very excited to become a part of the Emirates airline family once again when the routes to Asia from US were introduced. I flew the SFO to India (Bengaluru) route for the second time in 18 months last month (May) with a stop over in Dubai for 2 days. I received an e-mail confirmation 24 hours prior to my travel time. However, when I arrived with my 7 year old daughter at the airport to check in 2 hours prior to travel time, I was informed that our seats had been given away. I had even requested and reserved specific seats for our family 2 months prior to the travel date over the phone with an Emirates customer service representative. We had to wait for 30 minutes and were then given 2 seats to travel to Bengaluru and then were made to rush to the gates to make the flight. I was informed by the agent was checking me in that my seats were given away because I had not checked in online! I told her that I had received e-mail confirmation just the day of travel, confirming my seats and now I was being told that online check in was necessary to ensure getting seats to travel. Our family travels all the time in several different airlines and have never heard of online check in being required to confirm having seats! We had to deal with this same stress once again upon our return journey from Bengaluru at the Emirates check in counter. This time I had confirmed all our tickets online prior to travel as suggested. However, when we were ready to check in our baggages, we were told that my husband's seat was not available and they could not seat us together! We had to wait for 20 minutes and insist on getting the seats that we had requested and wanting to speak to the supervisor before we were finally given the 3 seats together. Once again, they said that they had to hold our seats as the flight was over booked and full. I fail to understand how this can happen to any passenger traveling on an international flight who had confirmed tickets 2-3 months prior to travel date! We arrived on time as per schedule at the airports both the times to check in luggage and followed standard Universal airlines protocol. There was no apology for all the inconvenience and stress that was caused when we were finally handed our boarding passes. The agents at the counter made it appear as if they were doing us a favor by being able to give us boarding passes and seat us together! It was very disappointing to experience all this by traveling on supposedly a World Class Award winning airline!
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Molly Saji : Hello! I would like to share my experience with EK0222 flight on 9/18th from Dallas to UAE and we travelled to India as my husband’s mom passed away and we both flew together as emergency. As you all know the flight was delayed for almost 3 hours , we board and un-board , they never communicated effectively to the passengers at all, they never made interest to feed the people or to give a meal coupon to the passengers. The announcement was if anybody wants to unboard you are allowed to do so; Don’t you think it has to be applicable to every passenger? don’t you think; since the delay was almost 3three hours they had the courtesy to think about the food to the passengers ? Since we were so hungry we paid almost 30 dollar to have our lunch. On our way & back from Dubai to Cochin I have noticed that the passengers asked to for a drink for example; ask for apple juice , the answer is , sorry we run out but will see , they never turn back. The service of Emirates getting poor as I compared my last journey which November2013. As i heard from our friends that, Emirates offers some bereavement fair deduction in the ticket ? Is there anything like that? Love to hear the feed back . Molly Saji Mollysaji@hotmail.com Our flights are; EK 0222, EK 0532,EK0531& EK0221
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I recently travelled with Emirates. In-flight was better than other airlines. But the problem I faced like many others that face was one of my baggage was missing and they could not found it and when I claimed the money they have not yet given to me. Its been almost 60-70 days now but I am calling them 2-3 times a week and asking them about my money but they are saying you have to wait.
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I booked a flight with Emerates from Manchester to Dubai, then Dubai on to Cape Town on the 7th APRIL 2014 Leaving Man.on Thursday 5th Feb 2015 at 20.10 arriving in Dubai at 7.10 on Friday 6th Feb. Leaving Dubai at 8.40 on the 6th Feb. arriving in Cape Town at 16.35. Today the 13th Jan. I have received an e mail from them say my flight now leaves Manchester at 20.25 arriving Dubai at 7.40 which is too late to get the connection to Cape Town which leaves Dubai at 8.40. They flight they have now sent me is not the 6th Feb at 8.40 from Dubai but would you believe is is now the 4 am on the 7th Feb. which would now mean nearly 24 hours in Dubai airport. We have hotels, car hire and rail tickets all paid for to arrive in Cape town on the 6th Feb. We are not at all happy, it putting it mildly. I am awaiting an e mail after being on the phone for nearly an hour, whilst they try and sort it out. This flight has been booked and paid for, for 9 months. £1300.00 to me is an awful lot of money to be messed about like this. And I am furious!
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I'm a gold skywards member and have to say that emirates has the worst customer services ever (EK 213156101)
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Hi, Can anyone advise my on Emirates baggage, the allowance on my ticket is 30kg can I split this over 2 bags my case will only hold 23kg but I want to use my other 7kg in a small bag to check in. Is this possible?? Thank you in advance Lulu
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This information about emirates airlines is really up to mark and this is really helpful for us. We easily get timing and contact details from your site Thanks a lot.!
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Hallo! I was on the flights EK136 and EK432 /16-17 NOVEMBER from Venice to Singapur. I've paid for 6kg of the additional baggage, but I've lost the bill. May You send me the copy of it on the address herman.dornik@siol.net, I need it for the refund on my company. Thank You! If You need more informations to find that bill, please, let me know.
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I just bought a ticket on emirates and I realized that I forgot to add my middle name to my ticket. Will this be a problem? I called EK and they said that they cant change the name but they put a note on my ticket clarifying my middle name. I feel like such a dunderhead that I made this mistake. Should I be worried? Do middle names really matter all that much?
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airline reservation DXTTJJ Flight number EK 860 Depature city Kuwait (KWI) Destination Dubai (DXB) Departure date 01 Nov 14 Class of travel Business Comments My flight took off late from Kuwait and I missed the connection to my Dallas flight by a few minutes. The gate closed no one saw me on my arrival to tell me that. I went to the lounge they said we cannot help you reach your final destination Austin Texas. All we can do is send you to Chicago and you find a way to go to Austin. I said then send me back to Kuwait. They said no you have to pay for your own ticket to Kuwait. I told them I am a platinum member but they would help or even care. I have never been embarrassed and humiliated by an airline. It's not my fault that the plane was late. All airlines help their passengers reach their final destination!! I will never fly emirates ever again!!! I do not see any privilidge for platinum members!!! And I was supposed to give a lecture in a medical conference but I could not. The woman in the lounge didn't even bother to apologize for the inconvenience!
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Incompetent ground staff and poor customer affair service. I did not have good experience on my first flying experience with Emirates. I am flying fr om Kuala Lumpur (KUL) to Auckland (AKL) on 2 September 2014 on working holiday purpose with a valid visa issued by New Zealand authority. The visa clearly stated that I do not require to purchase a returning ticket. Therefore I did not purchase a returning ticket back to KUL from AKL. However when I checked in over the counter at KLIA, the personnel refused to check me in and insisted me to purchase a returning ticket on the spot although I showed my e-visa as a proof that I am not required to purchase a returning ticket. I had no choice but purchase a returning ticket on the spot. I felt that this is unfair on my side as the airline personnel has no authority to refuse me to check in as I fulfill the travel requirements with a valid visa and made me compulsory to purchase the returning ticket on the spot to enable me to check in & board the flight. I lodged a complaint with the airline and received a reply after 24 days the complaint lodged but nowhere to be hear as at to date. 3 emails have been sent to request for update but no reply was received. I felt that I have lost my right as a passenger and consumer wh ere expensive air ticket bought on the spot at the airport which in fact there is no need for me to spend that sum of money on the day I board the flight to Auckland. Same flight itinerary purchasedon 2 September 2014 back to KUL from AKL and the price on 24 October 2014 was NZD380 difference. It’s not a small amount. A very good question, why do I need to incurred or bared these cost when it’s not my mistake.
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Me and wife are going to bangladesh from dublin . We know that one individual can caery not more than 30kg. My question is if we take 3 bags (20+20+20) kg togather .. is it ok ?
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Hello! I would like to share my experience with EK0222 flight on 9/18th from Dallas to UAE and we travelled to India as my husband’s mom passed away and we both flew together as emergency. As you all know the flight was delayed for almost 3 hours , we board and un-board , they never communicated effectively to the passengers at all, they never made interest to feed the people or to give a meal coupon to the passengers. The announcement was if anybody wants to unboard you are allowed to do so; Don’t you think it has to be applicable to every passenger? don’t you think; since the delay was almost 3three hours they had the courtesy to think about the food to the passengers ? Since we were so hungry we paid almost 30 dollar to have our lunch. On our way & back from Dubai to Cochin I have noticed that the passengers asked to for a drink for example; ask for apple juice , the answer is , sorry we run out but will see , they never turn back. The service of Emirates getting poor as I compared my last journey which November2013. As i heard from our friends that, Emirates offers some bereavement fair deduction in the ticket ? Is there anything like that? Love to hear the feed back . Molly Saji Mollysaji@hotmail.com Our flights are; EK 0222, EK 0532,EK0531& EK0221
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I just changed flight on Emirates airline. The guy on the phone was nice but was zero on company and airline knowledge He first gave me the wrong amount for fare change. He quoted US$202.00 which he said can be paid at the local office which he was not aware off. I gave him the address. Secondly when i got to the office I was told that I have to go to the airport to make payment. The representative stated that the fare is now $270 when I argued she said the Dubai did not update the information. The offices are unaware what one office is doing. Irresponsible , had lack of knowledge . I demand that the difference amount should be refunded . The airline has just lost a very old customer.
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My hand luggage was taken from me by a cabin crew staff on board the aircraft. I was told on exiting the aircraft that my bag had been sent to the hold and I should collect at destination, Durban South Africa.....Luggage never arrived. I cant seem to get any assistance as my baggage was not tagged.....A simple sorry seems to be all I can get from Emirates staff. This is a case of sheer negligence. I feel totally violated and anxious and would like a full investigation into locating my luggage. I am reluctantly considering opening a case of possible theft, but honestly hope that will not be necessary! Emirates Airlines has a well known reputation, which is associated with its example of excellent service, which I am sure they wish at all times to maintain!
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I am flying fr om NY to Dubai to Capetown some time in Jan -15. I am trying to find a hotel that Emirates sponsors where I can pay with my mileage.I cannot find it on your website. I want to know the specific hotels in Capetown S. Afrika wh ere I can pay with miles. I am a gold member and my# is ek272688146, my husbands is 385088675. We have not booked our flight yet but it will be in the beginning of Jan. We love Emirates and this will be our 4th time. So if you could please find the information I would be extremely happy
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Hi i always in emirates air line jeddah to karachi dubai now my flight from jeddah to dubai on 5 september 2014 .one my request i want see tha first class cabin please accept my request.my booking no.L2g5as.
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My tickets were booked through some online services fr om Jax to Delhi (India). As Emirates does not fly fr om Jacksonville Florida it was partnered with Jet Blue .My first experience started with me not getting boarding passes till New Delhi . It was told to me to get passes in New York . In New York the woman sitting on the counter seemed like had no experience.She took exactly 38 minutes to get me my boarding passes as she waited for her colleagues to guide her wh ere the visa dates are on my passport and wh ere are the passport expiry dates(I wonder how was she on the counter) I boarded the plane and my daughter did not even get milk( humm a very basic any airlines provides upon request) My bags were delayed and I went through a lot of stress right after the long journey as me and my daughter had no clothes to wear or had no daily need things with us.Here starts my actual trust with the airlines and its staff. Upon talking with the Emirates staff after not receiving my luggage in Delhi it was told to me multiple times that Jet Blue never gave them the luggage. I never saw any staff really getting behind a computer for tracking my luggage so I am not aware how this was the conclusion . I asked what are my options as me and my daughter do not even have a change of clothes. The only option as per the staff was they will try to track the luggage but if they cant in next 48 hrs they will give me Rs. 8000 per suitcase. I was not sure how a mere Rs 8000 came into place . I asked and till those 48 hrs what shd I do . Does Emirates provide any interim?This was immediately denied by the staff. I came to my hotel and started with the process of research. I found online from the consumer forums that I am entitled to $50 a day for those hrs when Emirates is tracking the lost baggage. Meanwhile my husband here in Jacksonville called Jet Blue and tracked the luggage till new york which was handed over to Emirates at 9PM I emailed the Delhi Office about the interim and talked to the staff about the same . They agreed after my research( how come this was denied to me previously) I was given a report of the lost luggage by Emirates staff at the airport so that I could inquire about my bags.Again upon calling the Emirates office they asked me for the registration/report/claim number provided to me so that they can look up the baggage .This was again news to me as the report contains no number so obviously Emirates told me they cannot track unless they get that number form me . Surprise again ....as I do not loose my luggage everyday to know about this report /registration/claim number. My baggage was tracked within a day and I was called to the airport to get it . On the airport I asked the staff that they shd give me the cab cost to the airport. The answer from the employee was that they can talk to the bosses and see if that can be arranged as they do not provide the travel. I am not sure how many times and how many people in Emirates lie? Came to know that I did not need to beg for it as this money was my right. Now the luggage was here but two of the suitcases were in broken condition. The Emirates employee with me saw them and told me to email again as they shd be able to replace it . I emailed and the response was they will get it fixed but not replace them .I had a long conversation with the staff that fortunately I am capable of getting my baggage fixed if needed but I do not want that done through Emirates. My simple reason was I do not want patches on my luggage and once I allow Emirates to get it fixed ,they will wash their hands off even if I am not satisfied. Even with so much customer dissatisfaction in the trip they refused to get me replacement for the baggage.I bought my new suitcases with my own money and traveled back home to USA . On my journey back again I had a pleasure of having the worst customer service with Emirates . I had selected child menu for my daughter(8 yrs old) but somehow the flight had less of the child menu so they could not give her the food .On top of this the airlines staff did not even try to get her some fruits or anything else she could eat.This was a cherry on top of the whole trip
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This flight has become gross to the extend ..no better service at all the crew member has no ethics to talk n soo rude at the service ....theair attend not even willing to help u out...a very rude n unpleasant way of service very very poor service
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My suitcase was damaged beyond repair and being in transit in Dubai was given a temporary case to carry on with my journey on an understanding they will replace it with a equivalent similar to damaged suitcase on my return to London. Now on contacting their offices in London they refuse to hon our their obligation
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