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 ⇒  ⇒ AirAsia Zest


AirAsia Zest Discussion

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19 January 2018 11:01:00 jennelyn madrid

how can i re-schedule the flight of my husband ? your support didn't answer my message in twitter .. i'm so sad about this no action to the person who read this kindly help me ., thankyou

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13 January 2018 04:01:00 peter lodyga

pls sent confirmation for flight z2501 on mar 2 2018 mnl to bki to my new email addr peterlodyga2018@gmail.com

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19 December 2017 09:12:00 Guest

I would to request for an official receipt for the following passenger: Name: Frances Millicent Durano Booking Number: NMWJMW Booking Date: December 1, 2017 Itinerary: Davao-Clark Date of Departure: December 6, 2017

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18 December 2017 06:12:00 Magnolia P. Ramos

Please quote best price (AIR FREIGHT) for the cargo with below details: Shipper: PERIDOT PARTS SALES & SUPPLY INC 3624 P. * St., Sta. Mesa Manila, 1016 Destination: Cebu International Airport Only (To be picked up by a courier) Dimension: #1> Pallet /Strap-down 97x34x34cms Weight: 83kgs #2 Box Only 30x30x40cms Weight: 26.6 kgs Commodity: Machinery parts Declared value: Php 200,000 We hope to receive your quotation ASAP. Thank you. Magnolia P. Ramos PERIDOT Parts Sales & Supply Inc. (+63) 2 715-2684

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08 November 2017 07:11:00 Guest

Can you send me please your tin # for plane ticket reimbursement.please send through crestcpjain@cebu.com

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10 October 2017 03:10:00 Geselle

Good day Air Asia. Ask ko lang kung bakit walang flight result sa system namin kapag senior ang passenger. pero meron flight result kapag regular? This is from cloud n corals travel and tours. Thank you

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28 September 2017 08:09:00 ARIANA

hi do you accept tin id as valid id?

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28 September 2017 06:09:00 Guest

CAN I ASK FOR YOUR TIN NUMBER FOR MY REIMBURSEMENT PURPOSES.

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23 September 2017 03:09:00 Guest

Can you send me please your tin # for plane ticket reimbursement.just send to my email.keefeboy831@gmail.com

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10 September 2017 08:09:00 JOSE CARLOS HISSATOMI

I MADE A MISTAKE SCHEDULLE FROM DAVAO TO MANILA ,I LIVING IN JAPAN GOING TO DAVAO .I HAVE SCHEDULLE FOR DECEMBER 28 TO DAVAO AND RETURN TO MANILA ON JANUARY 6 BUT I MISTAKE TO CHECK EXACLY MY TIME SCHEDULLE TO FLY BACK TO JAPAN IS 12:50AM ON JANUARY 6 WITH JETSTAR SO UNFURNATELY I RESERVED WITH AIR ASIA ON JANUARY 6 MORNING JANUARY 6 8:35 AM WITH AIR ASIA ,ITS TOO LATE I MISTAKE THE TIME . I WOULD LIKE TO CHANGE MY SCHEDULLE TO JANUARY 5 EVENING TIME IF POSIVEL WITH TIME TO ARRIVE IN MANILA AND REACH MY FLY AT 12:50AM . CAN SOMEONE HELP ME PLEASE?

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04 September 2017 12:09:00 Guest

Booked a flight of clients.i put a wrong day of birth of one of the clients.what is the procedure.tnx

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04 September 2017 05:09:00 Guest

gud am we are requesting tin # for plane ticket reimbursement .Thanks prime just email the tin number pde_cpc@yahoo.com

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24 August 2017 08:08:00 Guest

Good morning this is Mary Ann Lin i buy ticket one way manila to taipe the flight is aug. 30 so ipaid 4483 in peso but i cancel so i moved to sept 13 so i need to pay again 3369 re book? Then my another question is my travel tax 1620 and terminal fee 550 is included? Do i need to pay in airport ninoy aquino terminal? Or i am exempted? Please reply

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15 August 2017 12:08:00 ETHEL

GOOD PM AIR ASIA, REQUESTING TIN NUMBER FOR TICKET REINBURSEMENT, PLS SEND TO MY EMAIL ADD AT etheljhazzle@gmail.com TY

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07 August 2017 11:08:00 Theresa

Hi Air Asia, Request for TIN Number for reimbursement. Thanks, Theresa

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04 August 2017 02:08:00 jers raneses

Hi what is your email address?

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31 July 2017 03:07:00 Marie Rio

Hello, Air Asia. How can we get official receipt? Or can we get your TIN for reimbursement purposes? Thanks in advance for the reply.

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31 July 2017 03:07:00 MARIE RIO

Guest : Hi, Good morning. please provide me your TIN number for reimbursement purposes. Did you get their TIN? I also need it for reimbursement. Thank you for the reply.

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16 July 2017 12:07:00 MILOME JAVIER

PLEASE NAGBAYAD PO ME SA BOOKING FLIGHT KO YESTERDAY .NAG SEND PO ME SA EMAIL ADD NYO.PATI SA RECEIPT NA BINAYARAN KO..PLS.PO PKI SUYO PO ME..THANK YOU..

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11 May 2017 05:05:00 Guest

Hi, Good morning. please provide me your TIN number for reimbursement purposes.

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24 February 2017 05:02:00 Susan Vinliuan

Good morning..i would like to know if we can get the full amount for refund in the case of cancelled tour due to the Moratoruim from CHED..tickets has been issued and there is only one week before the tour in boracay??

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14 February 2017 10:02:00 Daz

Where's the interpol security? I been travelling with airasia for over 15 years and was happy with the announcement was made about interpol security. On domestic flights within Malaysia they practice it but on my flight from Kul to mnl {Kuala Lumpur to manila on my 8.40am 8th February its clear from the picture the pilot was in the gang way without the carts blocking the aisle way.

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29 December 2016 06:12:00 shienz

valid i.d. accepted in domestic flights air asia

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07 December 2016 07:12:00 Shiela

Hello, It's my first time to book online. I'm trying to book a flight. I don't understand why there's an 800 checked baggage and 450 checked baggage. During the initial booking, I only choose the flight with no bag. Then there's an option to add baggage.

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02 November 2016 09:11:00 John ployd mutoc

I want to get my booking number and flight details

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26 October 2016 04:10:00 Brya Anthony Mata

how can i get official receipt for an online booking in air asia ty

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14 May 2016 07:05:00 Guest

I try to book flight from MNL to Cebu May 17th but your booking system returns with an error by any trial

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27 April 2016 02:04:00 Guest

My family and I are travelling today with Air Asia and our flight schedule is 1530 H. We arrived the airport at around 12:30 pm. Sadly it was announced that our flight will be delayed and set to 1720H. Then came another announcement at 1820H then now its 2030H. We dont know whats next... We are travelling with 3 seniors, 2 adults and 3 minors. We went to the complain section asking for food and accomodation since we will be arriving tacloban at late hours and we are just travelling by public utility vans and travel time is about 4 hours to our place and by the time we arrive tacloban there is no more available vans. We have to sleep in Tacloban with very little budget on hand. All the staff of air asia could say is its manila air traffic? The question is why are other airlines including them with other destination on time? Then we overheard somebody fr om them that we should have taken the first flight. What? Now we are to be blame for our predicaments!!! Wow . We keep on complaining but another answered that we can file a reimbursement. Another very disgusting answer from the staff of this airline. The reimbursement that this airline cannot cover the expenses that we will incur plus the inconvenience that we are now experiencing plus the opportunity loss we have plus our hotel expenses! Wh ere can we complain? To a goverment agency? With this aquino administration.? We hope and pray that the presidentiable who have the guts to correct this situation wins. Maybe we have to think or let the owners and staff of this airlines be booked also on their flights and let be delayed for the nth time and let them suffer what we are experiencing right now. My God give more patience

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14 April 2016 08:04:00 Guest

Hidden fees incredible. And by design that way. Fees added on that can not be removed for check in baggage, and have no check in baggage. Then fee to use credit card. Very creptic and hidden.

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18 March 2016 10:03:00 Guest

Dear Sir I have an email address pbyrnes17@yahoo.com. I have tried your website for contact numbers and email addresses for Zest. None work. Emails to leadagent and customerrelations both at zestair.com.ph returned and telephone numbers 02 855 3333 and 02 851 1796 state number is not in operation yet. I live in Santiagio city Isabela province and cant get to Manila easily. I wish to book 3 adult seats for flights at 1145 on 3rd April and 1545 on 10th April returning to Manila. These flight are to go to Bohol (Tagbilaran) I have basic fares of3286 and 2633 return per person but cant get anyone to respond to my wish to reserve and make payment. Could you please provide a proper working contact number and email address and also Zest Air bank account number and location for my payment to be credited to you when you confirm fare prices etc. Please respond with urgency as I have spent 2 days waiting and trying to get through to you. Regards Peter Byrnes

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15 March 2016 01:03:00 Estrella T. Custodio

March 15, 2016 The President Air Asia Philippines Sir/Madam: I am Ms. Estrella T. Custodio and I am filing a complaint against one of your airline stewardess and pilot, whose names were not revealed to me.. On March 12, 2016, I and my three other company had to fly back to Manila and we were to take the 9:45 flight (22 714) in the evening from Kalibo to Aklan. The Airline informed us that there would be delay in the flight and it would be a three hour delay so without any choice, we had to stay at the airport. I and my company had business transactions in Kalibo for almost three (3) days, very tired as we have to travel from different areas. When we were to aboard the plane, my company had shown me a text and I uttered words referring to the said text message. And it so happened that one of the stewardess was standing in front of us and that time she confronted me and asked me why I was shouting at her when in fact I was not. I had no reason for shouting at her because we had no issue. But she kept on insisting that I was creating chaos in the airplane but what happened was that I was explaining my side. We were four passengers on that flight. Thereafter said stewardess did not listen to my explanation and what she did was to call an airport police. I was still explaining to the airport police that I did not do anything, I was not creating a scene nor creating chaos at the airplane. But despite my explanation, our boarding passes were canceled and I and my four (4) guests were instructed to get out of the plane, copy of the boarding pass is attached. And the pilot, who introduced himself as the captain, even told me that he will not fly until I get down from the plane. I am a businesswoman and have been to different regions in the country and I am a frequent traveler, never a circumstance that I would do such a thing. I was humiliated and embarrassed with what they did to me and my company, all the passengers on the airplane were looking at me while I was explaining and at that time that we got out from the plane. Moreover, the undersigned with my other four (4) guests , again, are scheduled to go to Kalibo with your airline (flight 22 272) on March 17, 2016 and I am cancelling the same considering my experience and I do not want to be the subject of another humiliation by your staff. I really do not want to travel using this airline. Hence, I am filing formal complaint for damages against the stewardess, pilot and the company for the humiliation and embarrassment caused to me by her actions that put my dignity in bad light and against the airline for being negligent in treating its passengers and in giving late notice for the delayed flight Looking forward to a positive action on this complaint. Very truly yours, ESTRELLA T. CUSTODIO

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05 March 2016 06:03:00 Guest

Were got denied visa from Korea so we're planning to go to Singapore instead. Is it possible to have changed flight destination? Instead of Korea we'll reroute our tickets to Singapore...is this possible ?please reply a sap.

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23 February 2016 03:02:00 Guest

I have a 3 tickets CEB to MNL from Air Asia Zest at 9pm on May 04, could I rebook to an earlier flight sched? One's paid at regular and the other 2 at promo. Need to fly back to Manila earlier. Please help.

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30 November 2015 05:11:00 Guest

Can i ask a question? i book last saturday november 28, 2015 and i paid it in the payment center. until now i have no itenirary.

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26 November 2015 06:11:00 Guest

Hi may I know if you are affiliated with AIRLINES PHIL? THEIR MANAGER IS Mr. RAUL DELOSANTOS and I was talking to JENNY MENDUZA this is their fb page www.facebook.com/airlines.phil address 354 malibay pasay city zone 4 in the middle of company of bread and home depot phone number (02)788-9924 pls inform me.

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24 November 2015 04:11:00 Guest

Hi! I got a roundtrip ticket to hkg to manila. I did not book for any ticket. but the ticket was legit. am getting a bit paranoid that somehow they will charge me for it.

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14 September 2015 04:09:00 Guest Jaroslaw Urbanski

Dear Sir, I got a booking no: LEJ6ST. Two tickets for: Jarosław Urbanski and Anna Urbanska. I paid for the tickeks, but I never received the electronic ticket which I can print. Please update me with the current situation or e'mail to me electronic tickets. Best regards, Jaroslaw Urbanski email j.urbanski@vp.pl

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10 September 2015 05:09:00 Sybil Echavez

How ca I avail you promo Php 17 DAvao to manila Traveled date March 01, 2016 to October 29, 2015. Please reply I want to avail that promo now. Tnx

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31 July 2015 09:07:00 Alex

I agree with you. It happens the same thing with me now. Flight Z2 783 . Original flight 1210pm, then moved to 1pm, then 2nd notice to 230pm. Now, we are still waiting to board and dont know what's happening. I am already late in my 2pm meeting!! Caution to all future passengers to adjust your flights earlier and anticipate delays. tsk..tsk.. Kara : Flight Z2 783 has been delayed until 2pm (2nd advice), boarding should be at 12:10. However, its already 2:40pm and there are no continuous advices of what's going on. I've been on the airport since 11am, no sleep yet coming from Vietnam and going to Cebu now. I go to the airport early for me not to missed flights. Hence, to no avail felt tremendous inconvenience and frustration about the service. They asked the passenger to fall in line in the passenger assistance. I thought that we are about to board and the crew will apologize for the inconvenience. They gave out ensaimada muhlach. The funny thing is we asked the crew how long we should wait and she did not even respond. We ask her again, she said additional 20min. So we had a ffup question, from 2pm additional 20min? And we continued, its already almost 3pm. To no avail she kept ignoring us. Her name is hidden and what I have only captured is her last name, Mongol. People here are really anxious, frustrated, irritated on how the crew is being so unkind and unresponsive. This is really below standard.

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20 July 2015 09:07:00 Kara

Flight Z2 783 has been delayed until 2pm (2nd advice), boarding should be at 12:10. However, its already 2:40pm and there are no continuous advices of what's going on. I've been on the airport since 11am, no sleep yet coming from Vietnam and going to Cebu now. I go to the airport early for me not to missed flights. Hence, to no avail felt tremendous inconvenience and frustration about the service. They asked the passenger to fall in line in the passenger assistance. I thought that we are about to board and the crew will apologize for the inconvenience. They gave out ensaimada muhlach. The funny thing is we asked the crew how long we should wait and she did not even respond. We ask her again, she said additional 20min. So we had a ffup question, from 2pm additional 20min? And we continued, its already almost 3pm. To no avail she kept ignoring us. Her name is hidden and what I have only captured is her last name, Mongol. People here are really anxious, frustrated, irritated on how the crew is being so unkind and unresponsive. This is really below standard.

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18 July 2015 07:07:00 Paul

I thought my MNL to KLO flight was great!

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16 May 2015 02:05:00 MARYMAR

CAN 7 MONTHS PREGNANT WOMEN CAN RIDE AN AIRPLAINE

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15 May 2015 04:05:00 Guest

to those passengers! Just a reminder.. All airline closes their counter 45minutes before the flight. So please dont complain when they just give you 'sorry.. Blah blah blah for an answer' yes they may look stupid but you are far mire stupid than that.. People may say that they have a jetsetter or a frequent traveller but with that gesture of getting to the airport 30 mins before a flight and complain about being left by the flight..

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14 May 2015 09:05:00 leah palma

i booked my flight last feb.27,2015 from manila to cebu but until now i have no itinerary receive on my email it said check it after 24 hrs ...Now i am cancelling my flight due to my condition cervical low..ive tried to contact your customer service/hotline but no response its always busy..i want to refund the payment since i have no documents received yet..thank you for kind consideration...pls.i need your feedback for this matters ..

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01 May 2015 03:05:00 Guest

PLEASE NOTE AIRASIA PASSENGER ROGELIO DE LEON FROM MANILA TO KALIBO TONIGHT. HE IS BRINGING 100 PCS OF ECSTACY. NOT SURE IF HE IS USING HIS REAL NAME WITH HIS BOOKING OR NOT.

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01 May 2015 09:05:00 reginaldbaday@yahoo.com

I would like to ask if ever I didn't make it on my flight schedule from manila to cebu on May 4, 2015 does your airline company allow me to rebook it on the other day like from any of days from that week? Is there a charge amount? Pls. reply.

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27 April 2015 06:04:00 Araceli Viquiera

i would like to reroute my flight from Tacloban to Manila because there is no more airport in Tacloban

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21 April 2015 08:04:00 aris

how can i rebook my tiket?

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16 April 2015 01:04:00 Ms. Anna

The worst airline ever. Im so not flying with you again. God i really need to talk to your manager. You have cancelled our flight and what now nobody is talking to us. We even come to your head office and nobody have entertained us they just told me to email your airlines or call your service center which is totally screwed. * what now? We can rebook our flight next month we have to go home ASAP. I want a refund!

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16 April 2015 05:04:00 Guest

Hi I have a connecting flight to davao form Toronto Canada. I could not find which terminal should I go to for Zest Air.

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24 March 2015 03:03:00 marvin abello

This just happened today march 24 2015. This airline really made my day. We arrived in the airport 30mins prior to the flight schedule. Security(lady guard) approached us asked for our ticket and said that its closed. She gave our ticket to the girl attending the check in counter and left us. Waiting for the queue to finish. Then the girl attended and spoke to us saying that were late. Of course because lady guard took 2mins talking to us and waiting for her to attend to us took 5mins. Heres the thing. Does passenger ask you questions why flights were late? You were just saying due to exchange of aircraft. Whatever. You just jump in to conclusion that we need another 6000, for the next 12nn flight without offering any remedy. Asking if the plane that we are bound to be going back in manila with really cannot accept us. Whatever... I will never choose you again. Never.

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09 October 2014 12:10:00 Jose Dellon S. Pueyo

Please excuse me for being so wicked. I tried to contact even up to your Treasury Department but I was not able to communicate with anybody. How I wish you could help me so that my query will be addressed soon since almost 23 months had passed already given that I gave all the requirements as soon as I was required so that the refund will be expedited for 15-20 banking days. FYI: I think several months ago I was refunded an amount of Php 2762.41 only through my master card, how about the remaining amount? Please refer to the letter below which was sent to me last January 14, 2013 by Ma'am Tracy Lapus. Please be advised that we have retrieved 2 approved payments of Php 5687.22 and 2 approved payments of Php 2762.41 but no reservations found. Since you wanted the charges to be refunded, please be advised that it'll be charged back to your MasterCard 546498xxxxxxx005 within 30-60 banking days. We could request for expedite within 15-20 banking days if you could provide the full 16-digit card number. Expecting Much, Dellon S. Pueyo Email Address: tankie_6@yahoo.com

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09 October 2014 12:10:00 Jose Dellon S. Pueyo

Hi good day, I had e-mailed several times regarding my refund but until now I received no/limited reply. Please excuse me for being so wicked. I tried to contact even up to your Treasury Department but I was not able to communicate with anybody. How I wish you could help me so that my query will be addressed soon since almost 23 months had passed already given that I gave all the requirements as soon as I was required so that the refund will be expedited for 15-20 banking days. FYI: I think several months ago I was refunded an amount of Php 2762.41 only through my master card, how about the remaining amount? Please refer to the letter below which was sent to me last January 14, 2013 by Ma'am Tracy Lapus. Please be advised that we have retrieved 2 approved payments of Php 5687.22 and 2 approved payments of Php 2762.41 but no reservations found. Since you wanted the charges to be refunded, please be advised that it'll be charged back to your MasterCard 546498xxxxxxx005 within 30-60 banking days. We could request for expedite within 15-20 banking days if you could provide the full 16-digit card number. Expecting Much, Dellon S. Pueyo

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23 September 2014 11:09:00 Guest

Last Sep 21 flight from KL to MNL 2030H, flight we experienced chatting of two passengers to the FLight attendant for the whole trip. We cannot sleep nor take a rest due to lights on and chatters. Their voices are heard all over the plane. And at the same flight, famous actor Albert Martinez is one of the passenger. The two chatters ask for a pictures with him and same thing the flight attendant did. The other foreigners just look at them. This is not a good impression for the Filipinos.

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18 September 2014 11:09:00 Teresa Alidio

Don't ever book online with Air Asia Zest. I got charge thrice for the same flight/booking, yet 2 months after, the airline company refuses to give me back my refund. I have provided them with bank record to show that indeed money was forwared to them and yet no action was taken to this date.

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14 September 2014 04:09:00 Guest

how to refund my ticket?! answer this!ASAP!

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11 September 2014 08:09:00 cristina

i would like to know valid id's accepted in the airport?

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19 August 2014 09:08:00 Guest

I booked and paid for a confirmed ticket six months in advance with Zest Airways. Less then two months after the booking I received a no-reply email from the airline advising me that my flight will be cancelled and I have been moved to a later flight. I called their customer care hotline to inquire as to the purpose of the cancellation and what my other options were as I did not wish to be booked on the later flight. I was told that the flight schedule I had chosen had been terminated leaving me with no option bu to choose the later flight or a much earlier one up to 7 days before or after my original flight date. I refused to accept their options and asked if I could be booked with another airline at a similar time. They said that they would look into it and revert to me. With no response after two days I called again and was told that they would revert after 24 hours. Two days later I called again and was then told that they would not re-book me with another airline and that my only options were what they had offered me. I advised them that this was unacceptable and I wanted either to fly at my designated time or else receive a full refund. The customer care agent said that there was not much she could do other than to forward my request to the appropriate department and that I should call back in 24 hours if I had not received any feedback. That was three days ago. This is shoddy customer service.

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06 August 2014 08:08:00 Ricky

I haven't tried jest star and it looks like I won't be trying aiyntme in the near future. Tiger Airways is a reliable airline but we experienced the last time we went to Malaysia. They say cebu pacific sucks but we've never experienced delays of any kind with them. Knock on wood.

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05 August 2014 11:08:00 Joao

I am not sure if there is a direct flgiht, but if there is a stop it will be 1-2 stops only. KLM is the cheapest I know. But you can check your travel agent, because it differs as to what season, time of departure, class of seat. You could try, Emirates, Thai Airways, Singapore Air, Cathay Pacific.

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28 July 2014 10:07:00 CRISANTA M. GATLABAYAN

I WANT TO REBOOK MY FLIGHT ON JULY 31,2014 AT 2:55 PM TO INCHEON SOUTH KOREA AT AUGUST 7 2014..WHAT WILL I DO?

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27 June 2014 01:06:00 Guest

i would like to retrieve my Official receipt an flight itinerary for below Surname - Estomo ref # NH6T3U Hoping to here your soonest assistance. Thank you in advance

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10 June 2014 06:06:00 Guest

how many days do i need to wait to have a reimbursement of my cancelled flight? it's more than a month already and i don't have any clue when im going to get my money back. really disappointing

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03 June 2014 11:06:00 Lance Montero

Very disappointing first time to ride zest air and yet not a very good impression they wouldnt even offer any complimentary refreshments and yet they sells you alot not a very good at all on top of it the FA ’s are all bored on their jobs not very welcoming at all sorry zest air but i'll rather takes my business elsewhere I WON'T RECOMMEND YOU TO ANY FRIENDS AND FAMILY OF MINE.

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21 May 2014 04:05:00 lovelyn

not recommendable airline... services poor, ground crew so slow, flight attendants do tolerates client who doesn't seat in their assigned seat #, they allowed passengers to walk on the ground without even umbrellas on a mid-noon time with a 36degrees celsius temperature not minding the safetiness of the customers.. totally disappointing... worst from worst, they will cancel your flight & just text & email you.. but will not make an extra effort for you to rebook to other sched...

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08 May 2014 11:05:00 Guest01

i did not book my flight for me. I received a text message regarding my booking#, flight no. time of departure and baggage allowance instead. What website will I visit to get an E-ticket because i did not receive any in my e-mail.

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05 May 2014 05:05:00 Guest

joy lora : I would ask how much Davao to Manila for 3/pax. We plan to flight at April 10,2014. pLease do not so so, i booked a flight wayback last Feb 2014, from davao - manila and it was cancelled and the refund will take up to 40 days, isn't worst? after we booked it using our credit card and it just took them 1min to charged our card, so embarrasing.

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30 April 2014 01:04:00 Vincent

Officially the WORST AIRLINE i have ever encountered - super delayed flights, humid cabins, the worst! I will never make the mistake of booking with them again. I'm in the middle of the hassle at this very moment. Terrible terrible service both to and from Kalibo. Flight is 2 hours delayed so far and still waiting... Hellish experience!

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03 April 2014 07:04:00 joy lora

I would ask how much Davao to Manila for 3/pax. We plan to flight at April 10,2014.

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01 April 2014 05:04:00 Guest

I lost my wallet with all my valid IDs. My scheduled fight is so soon, can I use a temporary ID? Pls. Reply asap

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25 March 2014 11:03:00 Guest

very poor website... how much more your actual service?

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24 March 2014 09:03:00 Guest

File your complaint here: www.airasia.com/my/en/e-form.page

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24 March 2014 09:03:00 Guest

Guest : Trying t o call 851 17 96 but it says not available . Your call center doesnt operate 24/7?? File your complaint here: www.airasia.com/my/en/e-form.page

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18 March 2014 12:03:00 zes

cant find tel contact no of head office faulty

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15 March 2014 08:03:00 Guest

Trying t o call 851 17 96 but it says not available . Your call center doesnt operate 24/7??

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04 March 2014 12:03:00 Roel

Im flying with a friend who is 20 years old this march and only Phil Health ID is available, will that be valid for a domestic flight

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02 March 2014 04:03:00 Dioliza Godoy

Hello im waiting for my old iteniray,pls kindly inform me what happened..i spoke custumer service a week ago..thank you..ASAP..

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13 February 2014 02:02:00 Anne

Worst Airline, Rude Staff <>, Useless Manager <> of "Airasiazest Kalibo" - Last Monday Feb 10 was our flight back to manila. I was with my 2 cousins. Our flight was at 11:20am, due to some road restrictions we arrived in kalibo at 10:50. All the staff told us, the door was already closed. Which we totally understood. We asked for options, no one likes to entertain us. I asked "Jonalyn Villanueva" one of the front-liners, "Miss, is there someone else we can speak to about our concern? She just asked her seatmate and said, Hey, talk to them! (in a very rude and unethical manner). What I did was, called airasiazest boracay main office and complained. At first, they said that was a known issue and what they were offering their guests since morning were another flight for free, all the customers have to pay is the re-booking fee. We waited till 1am. Manager, Mr. Ham arrived accommodated us at first by saying, we'll see what we can do. They kept us just hanging till i asked one of the front-liners again for an update. She and the Manager reversed the first notice they gave. They said, what they are gonna waive would be the re-booking fee and what we need to pay is the fare difference which was on a high rate. I asked for the next flight's rate, they gave much higher rate. I double-checked it with a ticketing office nearby, that was not their correct rate for the day. So it seems like they're just avoiding us. The fact that we booked with them. With all frustrations, we ended up booking with PAL - which is a good airline company ever since. We are never gonna book with airasia/zest again, never!!!

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03 February 2014 01:02:00 marzan

We had a very bad experienced in Airasia Zest early this morning. We had a flight from kalibo-manila at 8:30am and we arrived at the check-in counter at 8:05. When their personnel saw my itenerary ticket, the first thing she said "This is already forfeited and the door was already closed" and I said what? Yes, this is already forfeited,she said. You are too late and you have to check-in but when I said we already made the web check-in and I just came on time (I know because I am not a first time traveller). The guy at her back said it was ok but she kept on saying it was already closed and she said she can't do anything about it. (WHAT? "SHE CAN"T DO ANYTHING ABOUT IT"? what a good customer service!)."Forfeited", I purchased the ticket in a regular price then forfeited? (agadagad) When I get mad she offered us we can take the chance passenger for PAL but she didn't offer to take the next flight for AirAsia. PAL was already fully booked. I kept on asking her what should we do now? What if the next flight still the same? Why we can't take the next flight for ZestAir? She's avoiding me (tinatalikuran nya ko, in short wlang manner, bastos). The personnel name is Carol Bernave (wearing white) (I'm not sure for the spelling) She kept on saying that our names were on waiting list for the chance passengers in PAL, still in waiting list? It was already 11:00am and still she didn't offer us to take the next flight. Apparently, I found out there are two girls we have the same flight. They arrived in the check-in counter at 7:50am and they were informed that the door was already closed. So, that means they closed the door earlier, why? because the 6am flight was cancelled and our seats they gave to the 6am passengers. The 8:30am flight was overbooked, that's not our fault. When we noticed that issue we were so very upset with their personnel. We were beside carol for 4hrs and she didn't gave any empathy or update us what time will be our flight as in nothing. There was this passenger, her flight was 11:40am she arrived at check-in counter at 11:20, and carol told to the passenger that she cannot take the 11:40 flight instead will be the next flight. Why she was able to offer the next flight to the other passengers but us who were waiting for 4hrs but she didn't offer anything? wth! I was trying to talk to Carol but she just snobbed me, she was not approchable (again bastos). I talked to her colleague, I explained our situation, and that person was able to resolved it. So, why this person was able to help us and why carol couldn't. carol didn't extend her hand to help us although this is a part of her job. Our flight instead of 8:30am became 1:00pm And for the 4 hrs I was standing beside her there are lot's of foreigners/local passengers that were getting mad at her. I think she doesn't know what is the meaning of Customer Service and she didn't know how to accommodate passengers. Another thing Carol said negative things about me using their language but she's unlucky because the girl beside understood it and she told me. I don't know why do you allow your personnel doing this kind manner in front of your passengers, it's very unprofessional. We had a really miserable experience here. I will not fly again with Air Asia Zest. FYI, I am not a blogger and I am not used to writing this kind of letter, but I was so very upset with your personnel. This is not my first time to travel but this is my first time with Zest Airasia. Again, I came on time but It's not my fault if your personnel overbooked the flight that's why I was not able to come to work early this morning. For the management, I think Carol Bernave needs more traininig for Customer Service and she also needs GMRC or much better she needs to be transfer in a different department, she's not suitable for frontdesk personnel. I hope you will consider my letter. This is only my advised, if you will allow your personnel doing this kind of manner eventually you will see your Airlines will be OUT OF BUSINESS. GOODLUCK!

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03 February 2014 06:02:00 Guest

I do not recommend the Airasia Zest. There personnel are not professional. They do not know how to deal with passengers all they care is how to get an extra income. I recommend to book with other airlines like Philippine airlines or PAL Express. There personnel are very professional and with pleasing personality. They always care for their passengers not like Airsia.

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03 February 2014 05:02:00 Guest

I am also a victim of Air Asia Zest. I arrived at the airport on time, 50 minutes before my flight but I noticed that there's no check-in counter for my flight. When I check with the counter they said to me that the check-in counter for my flight was already closed and my ticket is forfeited. I ask them to if they can still consider me since I was still on time but they juts ignore my request and offer me another for an expensive price.What %&% Air Asia Zest management. The counter was closed early and it is not my fault if they have overbooked the flight. I will not fly again with Air Asia Zest. There customer service counter and personnel are not approachable.

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02 February 2014 01:02:00 Guest bigrig

my first trip with air asia did not go well. In fact the experience was miserable. It seems that customer satisfaction is not important to Air Asia Zest. Perhaps my business is small and not important, but over time, many small pieces of business like mine will total a lot of business and eventually Air Asia Zest will be OUT OF BUSINESS. In my humble opinion, dealing with Air Asia Zest has been like dealing with CRIMINALS. They have robbed me of many thousands of dollars and time.

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