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16 August 2020 08:08:00 Flying home with | 1800~000~0000|Emirates in Business Class

Travel comfort, exceptional service. Flying home with Emirates in Business Class was a truly enjoyable experience from the moment the expert driver met you at the door to check-in and service in the Emirates Lounge. Exceptional on-board service and friendly staff are of a very high standard. Clean, neat cabins in toilets and comfortable seats for an extraordinary return trip on such a long journey. Baggage claim at Brisbane Airport was a different matter as bag unloading was a delay and it was frustrating early in the morning to say the least.

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15 August 2020 01:08:00 Susan Clark-WardGuest

I have been trying to get through to Emirates now for four days each time holding on for over an hour! What it going on. Its impossible. Are there any staff working. For a company with such a good reputation this is outrageous.!!! I just want to rebook my holiday for next year using my online credit. My email address is clarkwardsusan@gmail.com. Thankyou

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25 June 2020 04:06:00 Iain

My flight was cancelled when Dubai closed because of Covid. I am trying to rebook now but get asked to PaY the full price. I want use my original ticket. Please help

Emirates 
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07 June 2020 10:06:00 Guestbernard McConnell

Please can anyone advise if Air miles are refunded on a cancelled Emirates Flight. I have been told that part of the ticket with Cash will be refunded,but not my 22000 air miles. Any information would be greatly appreciated Thanks bernard

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03 June 2020 12:06:00 Bert Kamphorst

In March we (4 persons) have been on vacation to Thailand and we booked via a travel agency tickets at the Emirates from Amsterdam to Bangkok. Because of corona the flight back on 31 March has cancelled and changed into 24 March. But the Emirates cancelled the flight of 24 March. On 23 March there still was a flight back to Amsterdam, but the Emirates refused to rebook us. Back in Amsterdam (with another aircompany), Emirates also refused to pay us back the return flight. It's a shame! Better to choose another aircompany next time.

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01 June 2020 05:06:00 miss suebsai suksawang

Hi i have a flight booked 25 th june to return tu Bangkok can you tell me what will happen if you are still not flying ticket number 1766379705475 email me on ksbowes1@hotmail.com tel 07599087302 thank you

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17 March 2020 01:03:00 Rebekah

Does anyone know a different number. Trying to change my dates

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18 October 2019 09:10:00 Guest

Guest : La_kotanator : Just wondering.... I am flying from Australia to Europe with EMARITES, and want to bring my motorbike helmet with me as I will be living there for a year. I can't find anything on the website and I just get the "would you wear a helmet inside a petrol station? Then no you can't wear one on the plane". I don't want to wear it on the plane! I want to bring it as carry on in a helmet bag. Does anyone have experience (good or bad) with bringing a motorbike helmet as carry on with Emarites?

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18 September 2019 11:09:00 Marjorie Hazelluest

Is there a special method of redeeming Skywards points? I've tried so many times to upgrade from economy to business class but each time I'm given different reasons as to why I'm unable to do so. I'm beginning to think this is a ploy that you accumulate or purchase points only to be unable to use them.

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07 July 2019 08:07:00 HAZHAAHD OLAWALE OLORUNJEDA

cAN I OPEN MY TICKET ON MY DEPARTURE DATE?

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07 July 2019 02:07:00 Guest

I'm flying from south africa to london via dubai. Can I stay over in dubai for 7 to 10 days*

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14 April 2019 10:04:00 Jan

Recently spent a lot of money on 2 business class flights from Sydney to London return, and when my friend decided to gift me her miles as she wouldnt be using them, Emirates charged me 1300 plus dollars to transfer the miles to me. Does anyone else think this is a crooked scam

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04 February 2019 05:02:00 Tariq

Emirates reduces luggage allowance what a disgrace and scam.

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18 January 2019 06:01:00 brian

any promotion codes please

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18 January 2019 12:01:00 Guest

Do you not offer any healthy drinks on business class there doesnt seem to be any healthy choices for example coconut water or kombucha I dont drink alcohol or sodas and do not enjoy the idea of flying for over 12 hours with unhealthy drinks apart from water

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03 November 2018 01:11:00 Guest

I traveled with Emirates from Bali to Lisbon last August. My luggage were damaged and some of the personal things I had inside (8 bathing suits) were lost. I already made the complaint but Emirates decided only to exchange the damage luggages. The bathing suits value wasn't refund because they claim that I had no receipts for it. They perfectly know that people rarely keep receipts of bathing suits when know it will be used in holidays... I'm sorry that a company with the reputation and prices of Emirates treats its customers like this

Emirates  Emirates 
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11 June 2018 10:06:00 Guest

Hello - i am in dubai airport - left my computer on the emirates plane - I told them right after i got off and they said they would look. Three hours later they said they found one with a cracked screen. They still didn't bring it to me so i don't really know if they have it or if it is broken. Any ideas on how to get my computer back - who do you talk to? no one at the lounge desk seems to have answers.

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13 May 2018 01:05:00 SU535

This is not theEmiratesr site here, but the discussions forum here. There is no flight information /e-ticket number / reservation on this air carrier in most comments. No one can reply without the correct and full data on the reservation or on the flight/destination. Such comments are not fair. In order to get the correct reply, kindly attach the reservation / booking number and produce date / fllight number / airports. Requests on refund must produce full name, reservation / eticket and email address in attachment. The reply can be handlled within 2-5 days by free staff in English. Regards. aryan{at}vivaldi.net - for private and full requests with e-tickets only.

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01 April 2018 12:04:00 carol

I bought a flight from Ireland to Thailand with eremites through a travel agency. I miss spelled my middle name leaving out one letter (e) and the end of my middle name. Does this matter? or will i have to pay to change it? Please help!

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06 March 2018 11:03:00 Guest

How can I retrieve copies of tickets for a flight made on November 9th 2017 from Kuala Lumpur to Barcelona, I am being asked for these by Spanish Customs in order to prove how I entered the country.

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06 March 2018 03:03:00 SU535

Rony D : I will be travelling from Toronto to Dubai and from Dubai to Dhaka. I wanted to confirm if I am allowed a Carry-on (7kg) and an additional laptop bag (no laptop though - just a messenger type bag). On their website they only mention a carry-on bag, hence my confusion. Thanks.Toronto, Canada-DXB-Dhaka, Bangladesh, Class Economy Special: registered baggage 23kg x 2 pcs, carry-on baggage 1 piece of 7kg, 55cm x 38cmx20 cm (22" x 15" x 8") . Additinal much smaller bag can be exeption.

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05 March 2018 07:03:00 Rony D

I will be travelling from Toronto to Dubai and from Dubai to Dhaka. I wanted to confirm if I am allowed a Carry-on (7kg) and an additional laptop bag (no laptop though - just a messenger type bag). On their website they only mention a carry-on bag, hence my confusion. Thanks.

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16 February 2018 02:02:00 Guest

No there isnt. There is water though. Guest : Can anyone tell me if there are any coffee or refreshment facilities within the chauffeur drive lounge at Dubai terminal 3 arrivals.

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06 February 2018 12:02:00 Guest

Can anyone tell me if there are any coffee or refreshment facilities within the chauffeur drive lounge at Dubai terminal 3 arrivals.

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03 February 2018 09:02:00 Guest

Can I check bags on Emirates through from Perth via Dubai to Madrid, and then to Lisbon on a TAP flight, rather than collecting bags and checking in again at Madrid

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03 February 2018 12:02:00 Guest

On the 31st January the cheapest Emirates fare for Birmingham (UK) to Harare (Zimbabwe) and return was £628. The cheapest fare for same flights on the 1st February shot up to £785, which was booked and paid for thinking this increase was permanent. Then today, the 2nd February, low and behold the price dropped to £648. What an underhanded stunt to pull !!!

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14 January 2018 12:01:00 Alison

I am absolutely shocked and disgusted with Emirates. We live here in Australia and are Emirates Skywards Gold Members but I sincerely doubt I will ever use this airline again. We are originally from England and our family members still live there. They visit us frequently and we return to the U.K. regularly but because of this incident we will encourage them now to use an alternative airline. The reason being that my Mother, Lillian Pearson, flew from the U.K. in September to visit me. She flew business class and the fare was £3895. Sadly during her visit she died. The distress obviously has been immeasurable. One of the tasks I had to carry out was to cancel her return flight, which I did so via the agent she used to book her original flight. Now I fully understand that there would be admin charges to pay for the cancellation however I would also add that I am 100% certain her seat would have been re-sold. I have just been notified that Emirates have agreed to refund only £580 for the return leg of her flight back to the U.K! I think this is disgraceful and quite honestly totally lacking compassion.

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09 January 2018 08:01:00 Guest

Hello! I am looking for a passenger with whom I had a chat in Dubai airport and flying from Dubai to Male together. It was Emirates Airlines, EK656, departure on 29th of November at 02:45 AM. His name is Sam! He is from USA! I really was stressed that time and didnt give him my contacts! How can I find his contact details? My email is kraska777@mail.ru whatsupp 007 905 047 61 65 Thanks Angelika

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18 December 2017 12:12:00 Guest

La_kotanator : Just wondering.... I am flying from Australia to Europe with EMARITES, and want to bring my motorbike helmet with me as I will be living there for a year. I can't find anything on the website and I just get the "would you wear a helmet inside a petrol station? Then no you can't wear one on the plane". I don't want to wear it on the plane! I want to bring it as carry on in a helmet bag. Does anyone have experience (good or bad) with bringing a motorbike helmet as carry on with Emarites?

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24 October 2017 02:10:00 Himanshu Shekhar

Dear Emirates Team, X I arrived back to Bengaluru on flight EK 566 on 23/10/2017 with from Dubai with baggage tag no EK 399842. Upon opening my checked in luggage, I noticed that it has been messed around with. To my horror, I am missing a brand new Samsung Galaxy S8 phone from my luggage, among other things. Only the phone was taken and the box was left in my suitcase. The box was taped around.Its a shocking case of theft. I would like your airline to take responsibility for this incident and help me recover from this loss. I sincerely believe your prestigious airline will do your best to not only help me but also take actions to avoid any such inconvenience to passengers. I have attached relevant pictures (ticket, tag no, torn mobile cover & invoice of phone) in the mail for your reference. You can find my details below, ITEM Stolen - SAMSUNG S8 MIDNIGHT BLACK COLOUR Phone Passport No - M9251037 FLIGHT Details - EK 566 Baggage TAG No - EK 399842 THANK YOU, HIMANSHU SHEKHAR MOBILE - 9900002500 / 9886777771

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21 October 2017 10:10:00 Guest

As an ex Emirates cabin crew I can safely say the company is just winging it, From experience the cabin crew with problems get passed on from department to department to the point of many crew suicides, as the quality of management employed are just there for the money and therefore don't care about the actual job. In regards to passengers having problems with lost baggage and airport staff giving wrong information to their so called "frequent flyers" this is because so many uneducated people from low profile countries are employed at very low rate and seem to be careless and not care about responsibilities they are given, due to being paid so little. other airlines such as asian airlines, turkish airlines and even BA have had cheaper flights and a more friendly and helpful attitude towards their passengers.

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25 September 2017 11:09:00 Regan

Can I carry my kids toy motorbike weighing 11 kg in emirates flight from amman to trivandrum via dubai? i disassembled into two parts as front wheel and handlebar as one piece and the rest one piece, neatly packed with cardboard box with blankets not exceeding 20kg as single baggage. it measures about 90cm x 60cm x 40cm. exact product... www.indiamart.com/proddetail/ride-on-mot...

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18 September 2017 12:09:00 jianhawkjh

I was really disappointed with Emirates flying back from Thailand as my luggage got misplaced. The airport staff was cooperating but it was taking forever to get results. I decided to file a complaint and phonenumbercustomerservice.co.uk helped me find the exact contact number that I needed. Thanks a ton!

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24 August 2017 10:08:00 Sherry

I have booked a round trip on emirates, I am wondering if I can change my name at the HK airport ? Just 1 letter wrong, it should be "G" not "F". The other information all right. Passport number, birthday all right . Just my family name's last letter wrong as I said above.

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08 July 2017 06:07:00 Guest

I am adult traveling from moscow to delhi. And i want to take kids scooty along with me . So pls help me out that whether scooty would be counted in hand luggage or have to pay extra.thank you

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25 June 2017 01:06:00 george

Why are your ground staff so uneducated and rude? Did you hire these imbeciles from the desert? Teach these * people manners. I'll never fly Emirates again because of these ignorant scum.

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20 April 2017 01:04:00 Guest

EMIRATES CAN BREAK YOUR LUGGAGE FOR FREE!!! My carbon bike ( competition , not a cheap one ) was broken on a travel with emirates, I made a claim , and they told me that I cannot get any compensation as I signed a form saying that is a fragile material and I signed a form releasing emirates from any responsability in case of breaking. Looks fine except for one thing: you cannot travel with the bike unless you sign this form . So in other words: either you allow them to break it or you do not check-in the bike. They offer the crazy non-practical approach of sending it on cargo!! ( come on guys... you know this is not easy at all ) . leave the bike X A Lady called Pushan from customer service denied to give me her worker number and denied to give me any information about superiors that I can write to ( come on.. you have no superiors?? ) BE CAREFUL WITH EMIRATES AND BROKEN LUGGAGE!!!!!

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11 April 2017 08:04:00 La_kotanator

Just wondering.... I am flying from Australia to Europe with EMARITES, and want to bring my motorbike helmet with me as I will be living there for a year. I can't find anything on the website and I just get the "would you wear a helmet inside a petrol station? Then no you can't wear one on the plane". I don't want to wear it on the plane! I want to bring it as carry on in a helmet bag. Does anyone have experience (good or bad) with bringing a motorbike helmet as carry on with Emarites?

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03 April 2017 09:04:00 Guest

Hi, I want to know if there are any changes in the baggage weight limits if I book a flight using ID-50?

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08 March 2017 03:03:00 Guest

Had to change my flight today due to due to family reasons--only one sector-they charged me £1519.00 -totally shocked-beware when you book with this airline.

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31 January 2017 09:01:00 Guest

Hi Do Emirates disallow a laptop bag even on flights from India to US? Soundar

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25 January 2017 11:01:00 nvdna

actualy i want to work as a host in this airline company. i heard they are really good about it.

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25 January 2017 05:01:00 Guest

This is a random question, but does anyone know the brand of soap and lotion used on Emirates economy flights? it is in a black bottle. TIA

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26 December 2016 07:12:00 Guest

I am interested in flying for Emirates as a 1st officer. Any guidance would be helpful. About me: - Former US Navy pilot (1470 hours); multi crew, multi engine (turbine) - 350 hours PIC - 200 hours civilian - No ATP

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26 November 2016 12:11:00 Dr Ann Hawley

I got food poisoning on the A380 flight from LGW to DXB on 6 Nov 2016. Flying First Class! I had eaten nothing else all morning and alcohol was not involved. Emirates response was entirely inadequate - I was not even after compo but they essentially said I was lying, despite my pointing out that the cabin crew knew how ill I had become. Spoilt the first four days of my week off! Normally love this airline but not happy with this outcome.

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18 October 2016 09:10:00 Guest

Anyone else irritated by the way Emirates rig their system online to now allow Skywards members to upgrade if the ticket is bought through an agent. No wonder they're a wealthy airline.

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30 June 2016 10:06:00 MSL

EMIRATES ~ VERY POOR SERVICE - WORSE THAN BUDGET AIRLINES ! We just flight back Hong Kong by A380 from Bangkok beginning of June 2016, Emirates provided very poor and rude service, food supplied but did not supply any beverage; when requested but we got a very rude answer there was a box of water in the tray (very small one). The Flight Attendants were only busy on chatting and enjoyed snacks during flight. These did not only happened in the flight of EK384; same thing happened in the flight of EK385, but drinks would provide when requested ~ better. We took EK385 Economy Class to BKK stay for two days, then transferred Finnair Business Class to CPH from BKK and flight back Hong Kong by EK384 last week. Hope Emirates maintains the most basic service to ALL ECONOMY CLASS passengers, not only provides excellent service to the passengers of First / Business Class; Economy Class passengers also paid. Please RESPECT the job !EMIRATES ~ VERY POOR SERVICE - WORSE THAN BUDGET AIRLINES ! We just flight back Hong Kong by A380 from Bangkok beginning of June 2016, Emirates provided very poor and rude service, food supplied but did not supply any beverage; when requested but we got a very rude answer there was a box of water in the tray (very small one). The Flight Attendants were only busy on chatting and enjoyed snacks during flight. These did not only happened in the flight of EK384; same thing happened in the flight of EK385, but drinks would provide when requested ~ better. We took EK385 Economy Class to BKK stay for two days, then transferred Finnair Business Class to CPH from BKK and flight back Hong Kong by EK384 last week. Hope Emirates maintains the most basic service to ALL ECONOMY CLASS passengers, not only provides excellent service to the passengers of First / Business Class; Economy Class passengers also paid. Please RESPECT the job !EMIRATES ~ VERY POOR SERVICE - WORSE THAN BUDGET AIRLINES ! We just flight back Hong Kong by A380 from Bangkok beginning of June 2016, Emirates provided very poor and rude service, food supplied but did not supply any beverage; when requested but we got a very rude answer there was a box of water in the tray (very small one). The Flight Attendants were only busy on chatting and enjoyed snacks during flight. These did not only happened in the flight of EK384; same thing happened in the flight of EK385, but drinks would provide when requested ~ better. We took EK385 Economy Class to BKK stay for two days, then transferred Finnair Business Class to CPH from BKK and flight back Hong Kong by EK384 last week. Hope Emirates maintains the most basic service to ALL ECONOMY CLASS passengers, not only provides excellent service to the passengers of First / Business Class; Economy Class passengers also paid. Please RESPECT the job !

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19 June 2016 08:06:00 Guest

The information is fine but you cant imagine how difficult is to go through all the process and how badly you will be informed. For the time that you finally are sending your things, you will be paying 50 % more to the original quote, because the information they provide through phone and emails, is changing all the time because of the policy of the country you are sending the items. Emirate cargo is bad and they know that for the time you are sending the things, you will pay because you need to finish with it. For me was a big disappointment after all the advertising that Emirates Airlines is so great and customer oriented.

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05 June 2016 03:06:00 francesca

hello! can you do this survey about Emirates airline please? it's for a project withe Cattolica universitiy in Milan. thank you

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17 May 2016 05:05:00 Guest

Guest : I have witnessed this manay times with Emirates and when you complain the just ignore you completely. They are the most arrogant airline around and need a good sorting out Stu : Emerates air and ground staff are rude and arrogant. I watched them speak to Chinese tourists like animals. Who do they think they are! I had the same experience. The staff were the rudest, the food was the worst, the delay was the longest and the price was the highest. I am not going to fly with them unless there is absolutely no alternative.

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26 April 2016 09:04:00 Guest

the contact number given is a fax number. does somebody have a correct number?

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19 April 2016 10:04:00 James MacDonald

What has happened to Emirates? Are they under "new" management with the aim of only making more money? Reward flights are a joke. There are no more "rewards" as a "reward" flight fr om Glasgow to Perth will cost you 85,000 miles plus 648 Euro's wh ereby a normal ticket for the same distance will cost you 886 Euro's. The "reward"? Only 240 Euro less. A few years ago a "reward" flight meant you only had to pay the airport tax. Is this the reward you get for being a loyal client? Don't even think about using your miles to upgrade your flight. There are never any upgrades available. It is high time that we as clients use our buying power and do something about this attitude of Emirates. Start flying other airlines.

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25 March 2016 02:03:00 Eddie

MSI GE60 2PF & Emirates international flight Hi Guys, I own a MSI GE60 2PF laptop and next month I am flying economy international with Emirates and I was wondering if anyone can help me... I dont think I could cope without using my laptop for gaming during the 14hr & 7hr flight..... therefore..... does anyone have experience using a MSI GE60 2P or similar onboard? do I need to purchase anything for it to charge or can I simply use the sockets provided and its all good? Grateful for any help, Eddie

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18 February 2016 04:02:00 Guest

Please Mrs Imane...to forgive they say is divine. I believe the lady may have been in a sad and unyielding state on that flight day, not willing to listen to anybody due to her anger and agony...putting her out of her job will definitely cause her much sadness, just as she did to you and it will lead to similar occurrences to another and yet another that will only create a chain of sadness. Come to think of it...if God had spared your child and judged her because of what happened, now that you're determined to revenge her, what do you think will then happen to your child? its an assumption anyway, but think about it...There must be a balance in everything in life, no matter how long it takes.

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13 February 2016 04:02:00 Diwas Sharma

Emirates Emirates my dream flight .. My soul is in the sky flying with emirates...My greatest dream is to work for emirates and to be a part of its family...

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08 January 2016 08:01:00 Guest

Sorry Shamin book with another airline quick Emirates are bloody terrible Shamin Moodley : Hi. I will be flying with emirates in economy class for the first time on the 01/10/2015 . I would like to know if I can carry a handbag and a hand luggage onboard. And do we get amenity kits in economy class. I will be travelling from south Africa to Delhi via Dubai. Thank you. Regards shamin

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