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VietJet Air Discussion

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29 May 2023 12:05:00 Guest

I have signup after that cannot login. it always get this error.

VietJet Air 
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25 May 2023 10:05:00 Mike Chang

I can't pay by credit card in the Vietjet Air website when I book. I alway get a error message "Confirmation Failed". Finally, I knew the reason after many tries. Only some "State/Province" on the "Card owner's informtion" dialog can be accepted when you pay via credit card. For example, if I choose "Taiwan" in the "Country" field, then there are 4 choices in the "State/Province" field. But only first one "Taipei" be selected can successfully pay. All other will get the error message "Confirmation Failed". So try to select another "State/Province" if you got the same problem.

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02 May 2023 03:05:00 Guest

Vietjet plays same song on repeat before take off and after landing. After two flights this week with them I am about to loose my mind. I have heard this horrible song ďone day I will touch your soulĒ for probably 1,5 hours total. A small thing, but really ruins it for me. I will not fly with them if I can help it again. Itís probably suppose to be calming, but so annoying

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07 April 2023 12:04:00 Nguyễn thị Phương Thảo

This VietBAD Airlines donít even deserve 1 star🤔Do we have negative scales? Horrible experience ever had in my flying time 👎

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06 April 2023 02:04:00 Sun country airlines manage my booking

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22 March 2023 02:03:00 Guest

Vicki : Hi Robbo, the booking didnít go through but they took my money out of Visa card Australia!! Check your bank account. Otherwise impossible to book!! Robbo : Hi, can anyone help ? I am trying to book an international fare SYD-SGN for May 2023 I go thru the whole booking process to find out my Visa Debit Card and my Visa Credit Card are "unsupported" (These are cards issued by an Australian bank) If I cant use either of these cards can anyone advise how I can book/pay for my flights here in Australia. TIA

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22 March 2023 02:03:00 Vicki

Robbo : Hi, can anyone help ? I am trying to book an international fare SYD-SGN for May 2023 I go thru the whole booking process to find out my Visa Debit Card and my Visa Credit Card are "unsupported" (These are cards issued by an Australian bank) If I cant use either of these cards can anyone advise how I can book/pay for my flights here in Australia. TIA

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21 March 2023 10:03:00 Guest

I AVE NAME ONLY IN PASSPORT HOW TO ISSUE TICKET

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21 March 2023 10:03:00 Guest

i have name only in passport how to issue the ticket

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20 March 2023 08:03:00 Guest

may i know why i cannot select 4 seat?

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20 March 2023 12:03:00 Alison

For the booking it says surname middle given What happens if it is put as given & middle Will that affect my ticket and boarding?

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15 March 2023 05:03:00 Robbo

Hi, can anyone help ? I am trying to book an international fare SYD-SGN for May 2023 I go thru the whole booking process to find out my Visa Debit Card and my Visa Credit Card are "unsupported" (These are cards issued by an Australian bank) If I cant use either of these cards can anyone advise how I can book/pay for my flights here in Australia. TIA

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09 March 2023 03:03:00 Guest

These bastards charged me 1017 baht to check a regular bag weighing 12kg when the ticket costed 1900. Itís a complete scam theyíre running, as they didnít offer any alternatives and the 7kg stipulation was basically fine print. I donít know how they settled on 1017 baht. I lined the pockets of some board members and stock holders today. Donít be a sucker like me, fly Thai air or anyone else.

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03 March 2023 03:03:00 Carrie Wagner

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22 February 2023 11:02:00 Guest

this absolutely helped! thank you so much! Guest : For those of your getting "reservation number is not exist" or "reservation code does not exist" when trying to find your flight booking with the reservation code and your name, try this. For the "reservation code" field, use the reservation code with all caps and no # at the start. For the "family name" field, use your FIRST name, ie. "John" in the name "John Smith". For the "middle and given name" field, use your MIDDLE and LAST names with a space in between, ie. "Middle Smith" in "John Middle Smith". Hope this helps.

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19 February 2023 11:02:00 Guest

There is no "Manage mu Booking" on Vietjet Air site. They have a horrible service.

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18 February 2023 07:02:00 LOIDA FE JOVILLA PAYUMO

I HAVE BOOKED OUR FLIGHT THRU VIETJET AIR ON LINE FOR APRIL 18, 2023 FROM HANOI TO MANILA I NEED TO CANCEL OUR FLIGHT BUT I CAN NOT FIND THE ''HOW TO CANCEL'' MENU IN THEIR WEBSITE NOR A TELEPHONE NUMBER TO CALL. ALL THEY HAVE IS THEIR TAX ID WHICH IS A USELESS INFORMATION FOR PASSENGERS LIKE US. I HOPE THIS SITE WILL BE ABLE TO HELP ME. I WILL APPRECIATE IT VERY IF ANYONE CAN HELP ME IN THIS MATTER. THANK YOU

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09 February 2023 04:02:00 Elaine

hi I am trying to book a flight HPH to DAD on 26th the site takes my credit card details then wont book the flight what do i need to do to book this flight thanks

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06 January 2023 01:01:00 Khris

Guest : Guest : Guest : Guest : Het Mehta : Unable to checkin online for 2 tickets from mumbai to Hanoi! Is it because itís an international flight ? The pop up says ĎReservation code does not exist or has not been paidí. I have the pdf tickets. Please guide. I literally have this problem too - on the website or app it says my reservation code doesn't exist. I have emailed them and they haven't replied and have tried to ring and the number doesn't ring through... what a nightmare! From the looks of it their customer service seems impossible to get through to! I do have the email itinerary like you, but I'm not sure if this is enough! I just got it! I read through other people's messages - I had to swap my names around. So in the family name (first line) I put my first name and then in middle and given names (second line) I put my middle names and my surname. Swapping the names work!!! Hi... Like the same for me, Bangkok Danang, mayby in international cause i have 2 another reservations in Vietnam and it's ok!!

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01 January 2023 05:01:00 Guest

Guest : Guest : Guest : Het Mehta : Unable to checkin online for 2 tickets from mumbai to Hanoi! Is it because itís an international flight ? The pop up says ĎReservation code does not exist or has not been paidí. I have the pdf tickets. Please guide. I literally have this problem too - on the website or app it says my reservation code doesn't exist. I have emailed them and they haven't replied and have tried to ring and the number doesn't ring through... what a nightmare! From the looks of it their customer service seems impossible to get through to! I do have the email itinerary like you, but I'm not sure if this is enough! I just got it! I read through other people's messages - I had to swap my names around. So in the family name (first line) I put my first name and then in middle and given names (second line) I put my middle names and my surname. Swapping the names work!!!

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30 December 2022 04:12:00 lin

is their website down? trying to book but no flights are showing on their website

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29 December 2022 01:12:00 Guest

Guest : I booked a VietJet flight from VietJet's official website for 17/02/2023 but I have not received any confirmation/email yet and the booking amount has been debited from my account. Please check it from your end and let me know an update for the same as early as possible and revert my amount back if booking is not confirmed. Flight no: VJ1806 Date of departure: 17.02.2023 FROM : AHMEDABAD(AMD)--00.05 TO: HO CHI MINH(SGN)--07.05 No of Person: 2 Reference Number : 235407511805 any response?

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28 December 2022 11:12:00 Guest

Guest : I tried to book a ticket from their website and paid in VND using my foreign visa debit card. The amount was debited from my bank account but the website showed that payment was refused. I read here that a lot of people have had exactly the same issue. Can anyone please share their experience. How and when, if ever, did you ever get your refund? did you ever get the refund or confirmation? same thing just happened to me

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22 December 2022 07:12:00 Guest

Rinku : I booked my ticket on website y my reservation code in not exist is showing my booking details is also not showing on app how to know my PNR status interchange your first and last name

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21 December 2022 02:12:00 Guest

Guest : I booked a VietJet flight from VietJet's official website for 17/02/2023 but I have not received any confirmation/email yet and the booking amount has been debited from my account. Please check it from your end and let me know an update for the same as early as possible and revert my amount back if booking is not confirmed. Flight no: VJ1806 Date of departure: 17.02.2023 FROM : AHMEDABAD(AMD)--00.05 TO: HO CHI MINH(SGN)--07.05 No of Person: 2 Reference Number : 235407511805 This is general forum, and Vietjet does not look into any queries here . Call them or send them an email provided by them on their website

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21 December 2022 11:12:00 Guest

I booked a VietJet flight from VietJet's official website for 17/02/2023 but I have not received any confirmation/email yet and the booking amount has been debited from my account. Please check it from your end and let me know an update for the same as early as possible and revert my amount back if booking is not confirmed. Flight no: VJ1806 Date of departure: 17.02.2023 FROM : AHMEDABAD(AMD)--00.05 TO: HO CHI MINH(SGN)--07.05 No of Person: 2 Reference Number : 235407511805

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20 December 2022 12:12:00 Guest

Passenger has a given name only in the passport. what will be the correct naming format for making the reservation on the GDS

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19 December 2022 04:12:00 Guest

Guest : Guest : Het Mehta : Unable to checkin online for 2 tickets from mumbai to Hanoi! Is it because itís an international flight ? The pop up says ĎReservation code does not exist or has not been paidí. I have the pdf tickets. Please guide. I literally have this problem too - on the website or app it says my reservation code doesn't exist. I have emailed them and they haven't replied and have tried to ring and the number doesn't ring through... what a nightmare! From the looks of it their customer service seems impossible to get through to! I do have the email itinerary like you, but I'm not sure if this is enough! I just got it! I read through other people's messages - I had to swap my names around. So in the family name (first line) I put my first name and then in middle and given names (second line) I put my middle names and my surname. Swapping the names work!!!

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16 December 2022 12:12:00 Alice

Does anyone know why I canít change the date of my flight by one day? I was in ďMy BookingĒ. I input the new date but when I go to ďpay nowĒ nothing gets updated.

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15 December 2022 09:12:00 Maninder

Guest : I tried to book a ticket from their website and paid in VND using my foreign visa debit card. The amount was debited from my bank account but the website showed that payment was refused. I read here that a lot of people have had exactly the same issue. Can anyone please share their experience. How and when, if ever, did you ever get your refund? Same here. did you get your money back? even i did not get any email saying payment refusal for your booking. But my debit card details shows that amount was deducted.

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14 December 2022 03:12:00 Rinku

I booked my ticket on website y my reservation code in not exist is showing my booking details is also not showing on app how to know my PNR status

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14 December 2022 12:12:00 Guest

Guest : Het Mehta : Unable to checkin online for 2 tickets from mumbai to Hanoi! Is it because itís an international flight ? The pop up says ĎReservation code does not exist or has not been paidí. I have the pdf tickets. Please guide. I literally have this problem too - on the website or app it says my reservation code doesn't exist. I have emailed them and they haven't replied and have tried to ring and the number doesn't ring through... what a nightmare! From the looks of it their customer service seems impossible to get through to! I do have the email itinerary like you, but I'm not sure if this is enough! I just got it! I read through other people's messages - I had to swap my names around. So in the family name (first line) I put my first name and then in middle and given names (second line) I put my middle names and my surname.

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14 December 2022 12:12:00 Guest

Het Mehta : Unable to checkin online for 2 tickets from mumbai to Hanoi! Is it because itís an international flight ? The pop up says ĎReservation code does not exist or has not been paidí. I have the pdf tickets. Please guide. I literally have this problem too - on the website or app it says my reservation code doesn't exist. I have emailed them and they haven't replied and have tried to ring and the number doesn't ring through... what a nightmare! From the looks of it their customer service seems impossible to get through to! I do have the email itinerary like you, but I'm not sure if this is enough!

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13 December 2022 06:12:00 Mark

Guest : Guest : Guest : hello I have the same issue. Did vietjet emailed you back Henry K F Lee : eisha : Guest : anybody have any luck in getting money back or getting email confirmation with Vietjet? I also suffered the fate of many. Card got declined but a check with bank revealed that 2 payments have been made. REceived no email confirmation and the 24/7 hotline is not working. Have you had any progression with this? The exact same thing has just happened to me and they've taken the money 4 timesSame here. 4times. Waiting for refund. Sent email as promised from 3 to 5 days to response. Paid by Visa. Bank acknowledged the amount is deducted from Singapore to Hanoi. Hi same issue here? Did u managed to go for the flight? Tks Hey same here! It says failed but the status is still unpaid for 3 hours. My money has been deducted. Hard to contact them I tried through everything. None I've just had the same issue booking a flight for my daughter. The website said my card was declined and my bank account is now saying payment pending. Tried the hotline and it doesn't work. Now going through my bank's fraud department.

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12 December 2022 01:12:00 Guest

Guest : Guest : hello I have the same issue. Did vietjet emailed you back Henry K F Lee : eisha : Guest : anybody have any luck in getting money back or getting email confirmation with Vietjet? I also suffered the fate of many. Card got declined but a check with bank revealed that 2 payments have been made. REceived no email confirmation and the 24/7 hotline is not working. Have you had any progression with this? The exact same thing has just happened to me and they've taken the money 4 timesSame here. 4times. Waiting for refund. Sent email as promised from 3 to 5 days to response. Paid by Visa. Bank acknowledged the amount is deducted from Singapore to Hanoi. Hi same issue here? Did u managed to go for the flight? Tks Hey same here! It says failed but the status is still unpaid for 3 hours. My money has been deducted. Hard to contact them I tried through everything. None

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09 December 2022 04:12:00 Het Mehta

Unable to checkin online for 2 tickets from mumbai to Hanoi! Is it because itís an international flight ? The pop up says ĎReservation code does not exist or has not been paidí. I have the pdf tickets. Please guide.

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06 December 2022 05:12:00 Guest

Guest : hello I have the same issue. Did vietjet emailed you back Henry K F Lee : eisha : Guest : anybody have any luck in getting money back or getting email confirmation with Vietjet? I also suffered the fate of many. Card got declined but a check with bank revealed that 2 payments have been made. REceived no email confirmation and the 24/7 hotline is not working. Have you had any progression with this? The exact same thing has just happened to me and they've taken the money 4 timesSame here. 4times. Waiting for refund. Sent email as promised from 3 to 5 days to response. Paid by Visa. Bank acknowledged the amount is deducted from Singapore to Hanoi. Hi same issue here? Did u managed to go for the flight? Tks

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06 December 2022 05:12:00 Guest

Guest : hello I have the same issue, were you able to get a refund or a confirmation email? Henry K F Lee : eisha : Guest : anybody have any luck in getting money back or getting email confirmation with Vietjet? I also suffered the fate of many. Card got declined but a check with bank revealed that 2 payments have been made. REceived no email confirmation and the 24/7 hotline is not working. Have you had any progression with this? The exact same thing has just happened to me and they've taken the money 4 timesSame here. 4times. Waiting for refund. Sent email as promised from 3 to 5 days to response. Paid by Visa. Bank acknowledged the amount is deducted from Singapore to Hanoi. Hi same issue here? Did u managed to go for the flight? Tks

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06 December 2022 12:12:00 Guest

I tried to book a ticket from their website and paid in VND using my foreign visa debit card. The amount was debited from my bank account but the website showed that payment was refused. I read here that a lot of people have had exactly the same issue. Can anyone please share their experience. How and when, if ever, did you ever get your refund?

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01 December 2022 09:12:00 Guest

Guest : Rohit : Guest_Pune : I booked the ticket on the Vietjet website and received the booking confirmation via email, but the money did not deduct from my bank account. When I am calling customer care, they are saying that my ticket is confirmed. Has anyone faced this kind of issue on the Vietjet website, and what should I do? I am facing similar issues, my money is refunded after transaction but booking shows confirmed If you find any solution please ping me on wahstup 9029452013 I am facing similar issues, my money is refunded after transaction but when I am checking booking reservation booking code showing invalid, I don't know how to find out Ping me on dinesh.anim@gmail.com

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01 December 2022 05:12:00 Guest

Rohit : Guest_Pune : I booked the ticket on the Vietjet website and received the booking confirmation via email, but the money did not deduct from my bank account. When I am calling customer care, they are saying that my ticket is confirmed. Has anyone faced this kind of issue on the Vietjet website, and what should I do? I am facing similar issues, my money is refunded after transaction but booking shows confirmed If you find any solution please ping me on wahstup 9029452013

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01 December 2022 05:12:00 Rohit

Guest_Pune : I booked the ticket on the Vietjet website and received the booking confirmation via email, but the money did not deduct from my bank account. When I am calling customer care, they are saying that my ticket is confirmed. Has anyone faced this kind of issue on the Vietjet website, and what should I do? I am facing similar issues, my money is refunded after transaction but booking shows confirmed

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29 November 2022 04:11:00 Guest_Pune

I booked the ticket on the Vietjet website and received the booking confirmation via email, but the money did not deduct from my bank account. When I am calling customer care, they are saying that my ticket is confirmed. Has anyone faced this kind of issue on the Vietjet website, and what should I do?

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29 November 2022 04:11:00 Guest

while trying to book seats in Mumbai - Hanoi flight I get message "booking code does not exist". Can I book seats 10 days in advance on international flight?

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26 November 2022 04:11:00 Guest

Hello, I have a question about promotional codes when purchasing tickets: when I saw the news that Vietjet was having a black friday sale, I entered the promotional code and made a reservation, but the discount is not applied. Does this suggest that the code is already sold out? Thank you

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24 November 2022 07:11:00 Guest

Guest : Have you travelled or you rguest with Viet Jet, Is there any problem in boarding if Last and First Name Interchanged?? When ever I gave my details to customer service they come back with my booking. They ask my first and last name and manage to find my booking so I am sure there is no problem. And there is no way you could have avoided when someone has asked for a full name while making booking, just stay calm and it will be okay

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24 November 2022 04:11:00 Guest

Sir When is your Journey?

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24 November 2022 04:11:00 Guest

Have you travelled or you rguest with Viet Jet, Is there any problem in boarding if Last and First Name Interchanged??

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24 November 2022 04:11:00 Guest

Might be due to First Name and Given Name Interchanged. You are not able to retrive your booking. Are You at Airport. Kindly Reverse the name and check again.

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23 November 2022 04:11:00 Guest

Guest : Hello, Does someone know why I can not find my booking reservation to add luggage on thé vietjaitair website please ? I have my flight tomorrow and it was paid already. Donít know why I canít If you added full name as John Singh while making booking, you should put John in last name column and Singh in first name column

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23 November 2022 02:11:00 Guest

Hello, Does someone know why I can not find my booking reservation to add luggage on thé vietjaitair website please ? I have my flight tomorrow and it was paid already. Donít know why I canít

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22 November 2022 08:11:00 VietjetFrom Hyd

Hi, are people still getting emails for flight cancellations from Hyderabad? I had a call with customer service and they said they will be able to fly from Christmas week but I wonder that just true and they will cancel it last minute?

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20 November 2022 10:11:00 Guest

Guestsss : Anyone kindly share Vietjet customer care service number or email. I need to modify the booking but the issue is they don't share the ticket yet. Thanks Call them around 7-8PM Vietnam time. When it ring press 2 for English and then 1 for booking information/modifications. Don't * money on hearing the options +842835266868

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20 November 2022 07:11:00 Mary

Guest : SANJAY CHATURVEDI : I have booked online ticket on Vietjet Air site , I have also received Itinerary on my email, however when i tried to reverify/Manage Booking, it is showing Reservation code doest not exist Is there any problem at the airport if on the ticket your name and surname are used interchangeably? I have the same issue and Iím worried I donít fly tomorrow. I have the same issue right now and can't get a hold of anyone!

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18 November 2022 08:11:00 Guest

Guest : Guest : I tried several times to buy a baggage but I got the message "Oops! Your payment confirmation failed!" even though I was debited (I received a payment confirmation by email) can someone help me? thanks in advance When paying, select VDN and not US$ or other currency Yes, that worked for me! We had the same issue but that fixed it.

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16 November 2022 05:11:00 Guestsss

Anyone kindly share Vietjet customer care service number or email. I need to modify the booking but the issue is they don't share the ticket yet. Thanks

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14 November 2022 10:11:00 Guest

Guest : Guest : For those of your getting "reservation number is not exist" or "reservation code does not exist" when trying to find your flight booking with the reservation code and your name, try this. For the "reservation code" field, use the reservation code with all caps and no # at the start. For the "family name" field, use your FIRST name, ie. "John" in the name "John Smith". For the "middle and given name" field, use your MIDDLE and LAST names with a space in between, ie. "Middle Smith" in "John Middle Smith". Hope this helps. Thank You!!!!![/QO This is also not working for me

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13 November 2022 10:11:00 Guest

Guest : Has anyone experienced the same before? Paid for check-in baggage, error message pops up to say payment did not go through, but credit card got charged, and check-in baggage allowance not reflected in the booking? Having the same issue, how to get this resolved?

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11 November 2022 05:11:00 Guest

Guest : For those of your getting "reservation number is not exist" or "reservation code does not exist" when trying to find your flight booking with the reservation code and your name, try this. For the "reservation code" field, use the reservation code with all caps and no # at the start. For the "family name" field, use your FIRST name, ie. "John" in the name "John Smith". For the "middle and given name" field, use your MIDDLE and LAST names with a space in between, ie. "Middle Smith" in "John Middle Smith". Hope this helps. Thank You!!!!!

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11 November 2022 05:11:00 Guest

SANJAY CHATURVEDI : I have booked online ticket on Vietjet Air site , I have also received Itinerary on my email, however when i tried to reverify/Manage Booking, it is showing Reservation code doest not exist I have the same issue right now and can't get a hold of anyone!

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09 November 2022 05:11:00 Guest

Has anyone experienced the same before? Paid for check-in baggage, error message pops up to say payment did not go through, but credit card got charged, and check-in baggage allowance not reflected in the booking?

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08 November 2022 02:11:00 Guest

Guest : Guest : Does anyone know if it matters if the name on the ticket is in the wrong order as your passport. For instance, on the ticket it has my first name, last name but in my passport it is last name, first name. This just happened to me too. Did it end up being a problem? Don't panic, I had a chat with customer service, this should not cause any issue with flying

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08 November 2022 02:11:00 Guest

Guest : I tried several times to buy a baggage but I got the message "Oops! Your payment confirmation failed!" even though I was debited (I received a payment confirmation by email) can someone help me? thanks in advance When paying, select VDN and not US$ or other currency

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08 November 2022 02:11:00 Guest

SANJAY CHATURVEDI : I have booked online ticket on Vietjet Air site , I have also received Itinerary on my email, however when i tried to reverify/Manage Booking, it is showing Reservation code doest not exist Put your surname in First name box and your Name in Surname box.

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07 November 2022 12:11:00 SANJAY CHATURVEDI

I have booked online ticket on Vietjet Air site , I have also received Itinerary on my email, however when i tried to reverify/Manage Booking, it is showing Reservation code doest not exist

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03 November 2022 12:11:00 Guest

The ticket was canceled due to the airline cancellation, but they said they would give it as a voucher, not a credit card refund. I paid with a credit card. I have no intention of using this airline again and it is a compulsory sale to force me to get a voucher. How can I get my money back? I didn't do anything wrong. One thing I did wrong was that I booked this airline.

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31 October 2022 04:10:00 Guest

I tried several times to buy a baggage but I got the message "Oops! Your payment confirmation failed!" even though I was debited (I received a payment confirmation by email) can someone help me? thanks in advance

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30 October 2022 04:10:00 Guest

Guest : Does anyone know if it matters if the name on the ticket is in the wrong order as your passport. For instance, on the ticket it has my first name, last name but in my passport it is last name, first name. This just happened to me too. Did it end up being a problem?

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