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VietJet Air Discussion

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27 October 2022 08:10:00 Guest

Does anyone know if it matters if the name on the ticket is in the wrong order as your passport. For instance, on the ticket it has my first name, last name but in my passport it is last name, first name.

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26 October 2022 07:10:00 Guest

For those of your getting "reservation number is not exist" or "reservation code does not exist" when trying to find your flight booking with the reservation code and your name, try this. For the "reservation code" field, use the reservation code with all caps and no # at the start. For the "family name" field, use your FIRST name, ie. "John" in the name "John Smith". For the "middle and given name" field, use your MIDDLE and LAST names with a space in between, ie. "Middle Smith" in "John Middle Smith". Hope this helps.

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23 October 2022 11:10:00 Guest

Reservation code does not exist or has not been paid

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20 October 2022 08:10:00 Guest

Hi! Same happened to us. Have they gave you any solution? Guest : Ive the same issue booked a flight with Vietjet air but cant find any details on the flight as booking code does not exist. Received itinerary but money never came out of account for the flight.Im hoping this means it wont as after reading these reviews this airline sounds like a scam.

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20 October 2022 08:10:00 Guest

Hi! We have the same problem. We have an email with the reservation but without booking number. The tickets had been already charged in our credit card. Have you found any solution? We sent mails and also tried to call but nobody answered Thanks! Ayush sharma : Guest : I booked a flight. But I did not get any booking confirmation and the money got reserved. What should I do? I really need to go to Vietnam but dont want to pay double. I booked on the vietjetair website. Is it better to book on another website trip.com. Have you received your money back same thing happened with me also

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18 October 2022 07:10:00 Guest

Hello guys I did not indicate my surname inside my flight ticket so instead of having my full name it is only my first name on the flight ticket . When I informed the trip advisor about this issue , they are charging me 260 SGD for the name change even though It is not a transfer for the ticket to another personnel . What should I do ? I am not able to contact the hotline directly either because the hotline they indicated was a Vietnam number .

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14 October 2022 10:10:00 Ravi

I received a mail which says our flight from Vietnam to Bangalore has been cancelled. Can you guide us on how to get back from Vietnam to Bangalore on the same day or next. We are traveling to Bali for 7nights and have made all reservations. Kindly suggest us an alternative to reach Bangalore from Bali. Have sent email for requesting alternative option, but there is no response yet. Date of travel - 12th Nov 2022 From Bali to Bangalore

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13 October 2022 12:10:00 Guest

Guest : Guest : Guest : Guest : I recieved a mail that my flight VJ1804 is cancelled for HYD-DPS scheduled for 25th Oct I tried to contact vietjet via mail but they are not responding. Even when calling their hotline, it always says all agents are busy and then hangs up after sometime. There is no mention of cancellation on their website under my booking. Although booking page does not show the above flights now I am unsure if this flight is cancelled or its their website glitch Does anyone have other solution i can try All to and fro Vietjet Hyd/Blr flights have been cancelled. Where did you got this information from? From Customer care. Is this for October, or they said this is for rest of the year :)

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13 October 2022 10:10:00 Guest

Guest : Guest : Guest : I recieved a mail that my flight VJ1804 is cancelled for HYD-DPS scheduled for 25th Oct I tried to contact vietjet via mail but they are not responding. Even when calling their hotline, it always says all agents are busy and then hangs up after sometime. There is no mention of cancellation on their website under my booking. Although booking page does not show the above flights now I am unsure if this flight is cancelled or its their website glitch Does anyone have other solution i can try All to and fro Vietjet Hyd/Blr flights have been cancelled. Where did you got this information from? From Customer care.

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13 October 2022 01:10:00 Guest

Guest : Guest : I recieved a mail that my flight VJ1804 is cancelled for HYD-DPS scheduled for 25th Oct I tried to contact vietjet via mail but they are not responding. Even when calling their hotline, it always says all agents are busy and then hangs up after sometime. There is no mention of cancellation on their website under my booking. Although booking page does not show the above flights now I am unsure if this flight is cancelled or its their website glitch Does anyone have other solution i can try All to and fro Vietjet Hyd/Blr flights have been cancelled. Where did you got this information from?

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12 October 2022 10:10:00 Guest

Guest : I recieved a mail that my flight VJ1804 is cancelled for HYD-DPS scheduled for 25th Oct I tried to contact vietjet via mail but they are not responding. Even when calling their hotline, it always says all agents are busy and then hangs up after sometime. There is no mention of cancellation on their website under my booking. Although booking page does not show the above flights now I am unsure if this flight is cancelled or its their website glitch Does anyone have other solution i can try All to and fro Vietjet Hyd/Blr flights have been cancelled.

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12 October 2022 09:10:00 Guest

I have booked a ticket from India to Vietnam in December. But that flight is not showing up anymore on Vietjet website. I could still see my booking under bookings but I am wondering why is it not showing on Vietjet website anymore

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12 October 2022 09:10:00 Guest

Guest : DAVID : Guest : Hi, I'm trying to make a ticket purchase online. But keep getting the pop up messages "Oops! Your payment confirmation failed!" Same. Never resolved If you are chosing to pay in USD this may give you an issue. Try to pay in VND

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12 October 2022 06:10:00 Guest

Guest : Guest : Did you able to board the flight? Guest : Guest : I booked my ticket with Vietjet, route Seoul-Phu Quoc. During booking they just had one box to input the full name (next to it example was John Davis), so I just assumed and put my first name followed by my last name since no clear indication was given and on passport surname and name are also separated under each field. So after I booked it came as FIRST NAME/LAST NAME.., but usually on tickets last name comes first? When I reached their hotline they told me to email them if I want to make correction but didn't specify if sequence matters which was my initial question (don't think they speak English fluently enough), but no one ever responds to emails so now I'm feeling anxious will I have any problems during my check-in? Hi, Did you get any reply. I also did the same mistake Hi, I am also the Victim of similar fraud setup by Airline on vietjet website. Did you able to board or should i cancel my plan? You guys are panicking for no reason. He is assuming that airline will cause issue, but anyone who book flights with vietjet will put their first name and last name in full name text box. There is no scam by airline, this is just him assuming that airline won't let him check-in

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12 October 2022 06:10:00 Guest

Guest : Guest : Hey guys, if you are not able to find your booking under My Booking. Please try to put your first name under Last Name text box and your last name under your First Name text box. It worked for me was there any issue while boarding because of the name change? When you book your flight they ask you for a full name. There are no separate box for first name and last name and no instructions to put last name before first name. I haven't boarded yet but I don't think as a passenger I have done anything wrong

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12 October 2022 12:10:00 Guest

Guest : Hey guys, if you are not able to find your booking under My Booking. Please try to put your first name under Last Name text box and your last name under your First Name text box. It worked for me was there any issue while boarding because of the name change?

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12 October 2022 12:10:00 Guest

Guest : I had the same issue and the "07 June 2022 04:06:00 Guest" suggestion below worked for me when I put my actual first (given) name in the "Family Name" field and my middle name and then last name in the "Middle and Given Name" field was there any issue while boarding because of the name change?

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12 October 2022 08:10:00 Guest

I recieved a mail that my flight VJ1804 is cancelled for HYD-DPS scheduled for 25th Oct I tried to contact vietjet via mail but they are not responding. Even when calling their hotline, it always says all agents are busy and then hangs up after sometime. There is no mention of cancellation on their website under my booking. Although booking page does not show the above flights now I am unsure if this flight is cancelled or its their website glitch Does anyone have other solution i can try

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12 October 2022 06:10:00 Guest

Your payment confirmation failed! >>>I don't know why

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11 October 2022 05:10:00 Guest

Hey guys, if you are not able to find your booking under My Booking. Please try to put your first name under Last Name text box and your last name under your First Name text box. It worked for me

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11 October 2022 01:10:00 Guest

Sai : Today i recieved a mail that my vietjet air flight got cancelled,my flight is coming satday(15oct) I sent a mail as i cant call viet numbrr from india as it costs huge...will they reschedule or will i get full refund? I recieved similar mail for my flight to bali at 25th October. Did you get any resolution? Contact me via fabprototype@gmail.com

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09 October 2022 10:10:00 Guest

Guest : Did you able to board the flight? Guest : Guest : I booked my ticket with Vietjet, route Seoul-Phu Quoc. During booking they just had one box to input the full name (next to it example was John Davis), so I just assumed and put my first name followed by my last name since no clear indication was given and on passport surname and name are also separated under each field. So after I booked it came as FIRST NAME/LAST NAME.., but usually on tickets last name comes first? When I reached their hotline they told me to email them if I want to make correction but didn't specify if sequence matters which was my initial question (don't think they speak English fluently enough), but no one ever responds to emails so now I'm feeling anxious will I have any problems during my check-in? Hi, Did you get any reply. I also did the same mistake Hi, I am also the Victim of similar fraud setup by Airline on vietjet website. Did you able to board or should i cancel my plan?

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09 October 2022 03:10:00 Sai

Today i recieved a mail that my vietjet air flight got cancelled,my flight is coming satday(15oct) I sent a mail as i cant call viet numbrr from india as it costs huge...will they reschedule or will i get full refund?

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08 October 2022 09:10:00 John B

for ref: VJ897 Saigon- Bali 16Jul same happened to me. after my early check- in, there were 3 gate changes. of course my flight was delayed. Just a short time before boarding, their agents hurriedly arrived with maybe 5- 6 portable scales. Only foreigners singled out of the gate line, of course including me. I was going to take my computer out of my carry- on. The agent said no.. instead put my camera on the scale too. My hand- carry excess fee of +95US was mare than my seat cost. I could have a bought a separate seat just for my carry- on, & my carry- on's carry- on. VietJet is a POS excuse of an airline.

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08 October 2022 08:10:00 Guest

Guest : boarding in Saigon. if you are a foreigner, please be advised you may be singled out at the boarding gate and have your carry- on baggage weighed. any unattached hardware, as a computer & camera, will be also be weighed with your baggage. vietjet is an ugly joke of an airline. it will be a stiff cost to you!

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06 October 2022 06:10:00 Guest

Hi, has anyone managed to at least get their money back? My transaction on Revolut bank is pending. In the event that it is not collected by the merchant by the 14th, I get my money back. Has anyone gotten it back? I will avoid this company, I will never try to rely on it. I would rather make 2 stopovers using Vietnam airlines

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05 October 2022 11:10:00 Guest

Guest : Guest : I booked my ticket with Vietjet, route Seoul-Phu Quoc. During booking they just had one box to input the full name (next to it example was John Davis), so I just assumed and put my first name followed by my last name since no clear indication was given and on passport surname and name are also separated under each field. So after I booked it came as FIRST NAME/LAST NAME.., but usually on tickets last name comes first? When I reached their hotline they told me to email them if I want to make correction but didn't specify if sequence matters which was my initial question (don't think they speak English fluently enough), but no one ever responds to emails so now I'm feeling anxious will I have any problems during my check-in? Hi, Did you get any reply. I also did the same mistake Hi, I am also the Victim of similar fraud setup by Airline on vietjet website. Did you able to board or should i cancel my plan?

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05 October 2022 08:10:00 Guest

Henry K F Lee : eisha : Guest : anybody have any luck in getting money back or getting email confirmation with Vietjet? I also suffered the fate of many. Card got declined but a check with bank revealed that 2 payments have been made. REceived no email confirmation and the 24/7 hotline is not working. Have you had any progression with this? The exact same thing has just happened to me and they've taken the money 4 timesSame here. 4times. Waiting for refund. Sent email as promised from 3 to 5 days to response. Paid by Visa. Bank acknowledged the amount is deducted from Singapore to Hanoi. Hi same issue here? Did u managed to go for the flight? Tks

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04 October 2022 05:10:00 Amogha

Had this issue as well. Just input your last name where it says last name and middle name/ given name with your first and middle name, followed by MR or MS For example: Last name : Smith Middle name/given name: John David MR Guest : Guest : I booked my ticket with Vietjet, route Seoul-Phu Quoc. During booking they just had one box to input the full name (next to it example was John Davis), so I just assumed and put my first name followed by my last name since no clear indication was given and on passport surname and name are also separated under each field. So after I booked it came as FIRST NAME/LAST NAME.., but usually on tickets last name comes first? When I reached their hotline they told me to email them if I want to make correction but didn't specify if sequence matters which was my initial question (don't think they speak English fluently enough), but no one ever responds to emails so now I'm feeling anxious will I have any problems during my check-in? Hi, Did you get any reply. I also did the same mistake

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04 October 2022 11:10:00 Guest

Anna : Vietjet Air Website is spam? I would like to buy check in baggage and hot meal for my trip, I have filled up all the card details and end of the transaction, the payment failed but my money already withdrawn in my bank, how can I contact Vietjet to check? Same thing happened to me while buying the luggage, no response from the airlines. What do I do know?

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03 October 2022 08:10:00 Guest

DAVID : Guest : Hi, I'm trying to make a ticket purchase online. But keep getting the pop up messages "Oops! Your payment confirmation failed!" Same. Never resolved

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02 October 2022 07:10:00 DAVID

Guest : Hi, I'm trying to make a ticket purchase online. But keep getting the pop up messages "Oops! Your payment confirmation failed!"

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01 October 2022 05:10:00 Guest

Hi, I'm trying to make a ticket purchase online. But keep getting the pop up messages "Oops! Your payment confirmation failed!"

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29 September 2022 03:09:00 Siobhain Fernandes

Can you not pay by card onboard?

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24 September 2022 08:09:00 Guest

Guest : I booked my ticket with Vietjet, route Seoul-Phu Quoc. During booking they just had one box to input the full name (next to it example was John Davis), so I just assumed and put my first name followed by my last name since no clear indication was given and on passport surname and name are also separated under each field. So after I booked it came as FIRST NAME/LAST NAME.., but usually on tickets last name comes first? When I reached their hotline they told me to email them if I want to make correction but didn't specify if sequence matters which was my initial question (don't think they speak English fluently enough), but no one ever responds to emails so now I'm feeling anxious will I have any problems during my check-in? Hi, Did you get any reply. I also did the same mistake

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19 September 2022 07:09:00 Guest

I try to do payment but keep getting, an error occured while retrieving paymet dats, pease try again

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17 September 2022 04:09:00 Guest

I booked my ticket with Vietjet, route Seoul-Phu Quoc. During booking they just had one box to input the full name (next to it example was John Davis), so I just assumed and put my first name followed by my last name since no clear indication was given and on passport surname and name are also separated under each field. So after I booked it came as FIRST NAME/LAST NAME.., but usually on tickets last name comes first? When I reached their hotline they told me to email them if I want to make correction but didn't specify if sequence matters which was my initial question (don't think they speak English fluently enough), but no one ever responds to emails so now I'm feeling anxious will I have any problems during my check-in?

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15 September 2022 11:09:00 Niranjan Khardenavis

have booked my tickets for two sector travel for two passengers, (self and wife) on Vietjet website. First sector from A) MUMBAI to HO CHI MIN. Flt No VJ 884 - Date 13 Nov 22 & return B) HO CHI MIN to MUMBAI. Flt no. - VJ 883 Date 20 Nov 22 & second sector C) HO CHI MIN TO HANOI. Flt no - VJ139 Date 13 Nov 22 & return D) HANOI to HO CHI MIN. Flt No - 169 Date 15 Nov 22. An amount of Rs 28421.72 for first sector & Rs. 10791.54 for second sector has been charged from my credit card no XXXX XXXX XXXX 6683 of State Bank of India. Kindly send tickets for above iternary as I haven't received tickets on my e mail npk508@hotmail.com

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14 September 2022 07:09:00 Guest

boarding in Saigon. if you are a foreigner, please be advised you may be singled out at the boarding gate and have your carry- on baggage weighed. any unattached hardware, as a computer & camera, will be also be weighed with your baggage. vietjet is an ugly joke of an airline. it will be a stiff cost to you!

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06 September 2022 09:09:00 Guest

After lots of problems paying one day, all went through quickly today and i got an immediate email with all the info that says ITINERARY with a Booking #. But for 5 hours now this # does not show up on their website under "manage bookings". Nothing but trouble with them... Called and message said "too busy" and hung up. Doesn't anyone regulate these airlines and booking agents online anymore?!!! i went directly to airline site and paid more and they are just as bad.

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05 September 2022 09:09:00 Guest

Has anybody managed to get their pending payment back? I have tried to purchase ticket via the app and payment went through... even though there is a reservation error message. There is also no gateway authentication... PLS BE CAREFUL GUYS

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31 August 2022 08:08:00 Guest

Richa : My money for flight got deducted but no confirmation received Will it be credited back to my accounttill now I have not received, mine got deducted on last Saturday

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30 August 2022 11:08:00 Richa

My money for flight got deducted but no confirmation received Will it be credited back to my account

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28 August 2022 11:08:00 Ayush sharma

Guest : I booked a ticket and haven't received any booking confirmation yet . my money got deducted. customer care line seems busy and no reply on mails. How to contact them?? Have you received your money back, mine also deducted

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28 August 2022 09:08:00 Ayush sharma

Guest : I booked a flight. But I did not get any booking confirmation and the money got reserved. What should I do? I really need to go to Vietnam but dont want to pay double. I booked on the vietjetair website. Is it better to book on another website trip.com. Have you received your money back same thing happened with me also

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28 August 2022 09:08:00 Guest

Anna : Vietjet Air Website is spam? I would like to buy check in baggage and hot meal for my trip, I have filled up all the card details and end of the transaction, the payment failed but my money already withdrawn in my bank, how can I contact Vietjet to ch Guest : I booked a ticket and haven't received any booking confirmation yet . my money got deducted. customer care line seems busy and no reply on mails. How to contact them?? Have you received your money same thing happened with me also

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28 August 2022 09:08:00 Ayush sharma

Dear all, I have booked a flight from Singapore to Hyderabad that too to and fro my money got deducted from my credit card no ticket booked..I have sent them mail but no any response, then I checked in internet and found I m not the only one, can anyone tell please that refund comes or not...It will be very helpful as I don't have money and I have to make some arrangements then Regards Ayush sharma

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26 August 2022 08:08:00 Laura

Guest : SAME HERE Guest : Does anyone know why my payment keeps saying "oops, payment confirmation failed"? I've double checked everything multiple times now I'm encountering the same issue, does anyone know the way to overcome this?

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26 August 2022 07:08:00 Guest

Guest : I booked a ticket and haven't received any booking confirmation yet . my money got deducted. customer care line seems busy and no reply on mails. How to contact them?? Was having the same issue You can contact: +91 11 43640491 Have just received my conformation.

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22 August 2022 04:08:00 Anna

Vietjet Air Website is spam? I would like to buy check in baggage and hot meal for my trip, I have filled up all the card details and end of the transaction, the payment failed but my money already withdrawn in my bank, how can I contact Vietjet to check?

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