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 ⇒  ⇒ Malaysia Airlines


Malaysia Airlines Discussion

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08 May 2015 05:05:00 Laxmi

I have started using M AS after a lapse of almost 15 years. I used to love to go by M A S , airline food was great ,service impeccable and seats clean,something to look forward to, but this time I was totally disappointed when I flew to Delhi last week the non Veg. Mea that I had ordered was appalling . Seats were dirty and dusty. The staff was polite so that was fine. The airport itself lacked the bustle of old and some of the washrooms was dirty and wet.. Sinks were overflowing and clogged.i did not see any cleaners . While I can understand them in measures of cost cutting please make sure basic amenities are taken care .

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06 May 2015 10:05:00 Shiya

Please Lemme Know Malaysian Airline Head-office Address & Email ?

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02 May 2015 02:05:00 Swathi Kesiraju

Hi Team, I have a complaint against malaysia airlines customer service in the Kaula Lampur international airport. They have used abusive language and shouted at customers when we were asking them about the connecting flight status which was already departed by the time we reached Kaula Lampur. Due to some technical issues they had delayed our flight by 2 hours and put us in to a different flight and promised us that the connecting flight has been rescheduled for our arrival. MH0616 and MH 0198 scheduled for May 1,2015. They were saying that its a communication gap but I am very sure it is not because same issue with flights to Chennai , Bangalore and Dhaka along with our Hyderabad Flight.We have also recored the whole incident and looking to upload here to file a complaint against the team. There is no Proper arrangements done for our stay and was bluffing all the while that they have booked a hotel for us. We have requested the lounge staff and somehoe Managed to stay here and the airlines has given us the only next available flight i.e May 2,2015 at 10:35pm. These delay issues will happen with any airlines but my major issue is that they used a very abusive language and shoutef at customers and no Proper response given to passengers there is no super official to stop that guy shouting at us. Most importantly , there is 7 months pregnant lady travelling with us and these people totally failed to make a minimal arrangements for her too. Please let me know how to upload the video here and do the need ful and take serious action for this kind of attitude towards customers

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31 March 2015 05:03:00 Guest

Malaysian Airlines Management deflect problems to other internal departments to avoid addressing real problems, Malyasian Airlines response to constant problems I had with ordering vegetarian meals was totally rude, inept and unsatisfactory and my experience with this substandard airlines on my recent flights from Perth via KL to Osaka return was appalling. I felt insulted by the way in which Malaysian Airlines treated me as a customer and a vegetarian I requested vegetarian meals when I booked my flights - i checked before I flew and was told it was confirmed - I did not get any vegetarian meals between Per and KL. then checking with ground staff of Malaysian Airlines at KL airport on advice from their inflight staff - they assured me I would have meals from KL to Osaka. No meals were available on my second flight. However their inflight staff did find an orange bun that had several pieces of lettuce and a few pieces of capsicum on it - basically stale and not fit for consumption - insulting! Prior to my departure from Osaka I sent emails to confirm I had vegetarian meals for the return flights - the first response referred or more accurately deflected me to reservations. This is not service Malaysian Airlines this is internal deflection of a problem making your problem mine and deferring blame to another department or section of your operations. Inept and unforgivable behaviour. I checked with ground staff at Osaka (Kansai Airport) and they assured me I would have vegetarian meals for the return flight. They gave me a card for the meal request to hand to staff - finally i get a vegetarian meal - which was simply not edible. I have flown a lot of international flights mainly with Qantas and Singapore Airlines and i have never had a meal so bad - it was as if they were wanting to tell vegetarian passengers not to fly with them. The lettuce sandwich was the last insult - two pieces of bread with only lettuce in it wrapped in glad wrap - of course the lettuce made the bread soggy and wet and totally unfit for consumption. The airline staff told me they had no extra meals. I have had no response to the complaint I submitted on the flight about the food. Their staff took photos of the food to prove how inedible it was. Their treatment of me as a paying customer was inept, insulting and rude. I can not recommend Malaysian Airlines to anyone. Their deflection of blame internally shows the ineptitude of their operational structure and how the business is in desperately in need of good leadership and management. Philip Mitchell

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30 March 2015 09:03:00 Guest

Dear Sir/Madam, I am really very disappointed with the service of Malaysia Airline ground staff in Kuala Lumpur airport. I had booked my parents ticket from Auckland to Mumbai via KL. My father is 58 year old and has problem with one of his leg and can only walk slow. We requested wheelchair, which was offered at Auckland Airport, but never provided at Kuala Lumpur Airport ? First things first, below are the points on how your staff has failed and ill-treated my parents : >> My father and mother were not even approached at KL airport by your staff, nor was wheelchair offered even after request. My parents were about to miss the connecting flight. What would have happened if they would have got stranded at the airport without phone and with language barrier ? >> The flight got delayed by almost 6 hours, and to top it all, they were not even offered any water (maybe a water bottle is expensive for malaysia airlines). They were sitting at the airport empty stomach, none of the airline staff approached them to ask if they were ok or whether they needed any help. To top it all, when they themselves enquired the staff on the boarding gate was very rude, as if he was doing them a favour allowing them to be there. Was he representing the true face of Malaysian Airlines ? >> On arrival at mumbai, the luggages did not show up and this has just added to frustration. And they were stranded again, filling out forms, etc., etc. I would not like to repeat the story. I really mean your company needs a revamp. Malaysia Airlines is already popular with all the news going around. I would expect them to deliver a world class service to regain the lost reputation. I had called up your call centre, and the operator advised to write an email for complaint, maybe the operator was representing true face of malaysia airlines Here is how Malaysia Airlines failed on their own general conditions of carriage : >> Clause 6.8 Reasonable efforts were not made to meet my parents request to provide a wheelchair. >> Clause 9.4.3 No compensation provided regarding delay of checked baggages. For all the ill-treatment, humiliation, distress during the travel, mortification from your staff who thinks he is a superior race, mental stress that has caused to my parents, I think I am entitled to my money back, so I demand full refund of the airfare. In the same amount of money, a ticket booked through Singapore Airlines would have been a world class experience for them. I also want an apology for the stress my parents have experienced through your third class (not world class) service. Please advise me if your are unable to provide an apology and refund within 48 hours from receipt of this email, so I can decide on my further action legally and/or through social media campaign.

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30 March 2015 01:03:00 Guest

Lynn : Has anyone ever recieved a reply from the online complaints form on the Malaysia Airlines website? If so, how long did it take them to reply? If not, what did you do next to get through to them? The complaint is about a rescheduled and then delayed flight fron KL to London I have been phoning,e mailing, writing and facebook messaging MH since 13th. Feb.2015 about my delayed flights of 29 hours from London to Melbourne but have still not received a reply. Every time I phone I get an automated service who say they will pass me to an agent and then another automated voice says sorry we cannot answer your call and the line goes dead.I am beginning to think that there is no customer service department at all.

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28 March 2015 06:03:00 Rohan desai

Me and my wife were on our way to bali denpasar via kaula lumpur from mumbai. They flight got cancelled from kaula lumpur to denpasar. From mumbai the airline counter assures us a hotel stay in kaula lumpur for the cancellation of the flight. On arrival to kaula lumpur at 9pm after sitting around for 1 hour finally our turn comes at the counter. The person at the counter Ms arzalita airport operating agent disagreed to give us a room and rather rudely tells us i can give you a lounge entry only, which if you want you can take or find your own way till the morning. After arguing with her for 5 minutes i asked her if i can speak to the manager; to which she bluntly said he won't come since he is to busy. Without an option tired and hungry we agreed to whatever the airline was providing. But to our shock the lounge entry was available post 12! So no rooms no food we were sitting at the airport helpless for over 3 hours! This by far is my worst experience with any airlines and i highly recommend to be ensure this airline is your last option while traveling.

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24 March 2015 07:03:00 Erich Baier

My wife and I flew from HKG to KUL on 2/23/2015. We had paid for upgrades and our bid was enough to get upgraded. The plane was brand new, the service was good. Besides one other passenger we were the only ones in Business Class. Unfortunately we did not see the mileage credit for this flight on our American Airlines Summary yet. I did submit a claim just today and will see how long it will take to receive actual mileage credit.

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19 March 2015 11:03:00 Gary Parmley

Hi, Malaysian Airlines Customer service....now there is series of words which don't fit. They are, without doubt the worse airline I have ever travelled with in terms of trying to help their customer. They say all the right things on their websites but in reality they never respond to an emails/telephone calls in order to help resolve. After 3 months of my own relentless of trying to get them to answer me, including emailing the Customer Service manager, Dato' Mohd Salleh Ahmad Tabrani I eventually got a person from customer service to contact me about my problem, a person called Engu Chong Gin, Customer Care Executive? However, after waiting 3 months and countless hours (the last count was over 24 hrs spent ) I got nowhere in terms of what they offered, even after they agreed it was their fault . they then had the audacity to say I hope you fly with us again! Honestly they have no idea o how to run a international company. Regardless of there recent unfortunate problems, they just are so poor. All companies have their problems and do mistakes, however one sign of a good company is how they deal with it and how they keep their customers, despite making mistakes. It is no wonder MA are losing customer fanbase and will continue losing money.

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11 March 2015 03:03:00 Andrew

On 3-Mar, I was try many times contact with Manager located at Malaysia Airlines Office in Phnom Penh, Cambodia. But nobody are pick-up or return call (+855-15-546688). What kinds of customer service lines are provided by MAS? Walk-in thru airport MAS Office, and show my baggage damage report, they are take the copy and advice will contact me. But a week past, they are not action at all be taken. On 10-Mar, I tried contact the Manager mobile again, but also not pick-up. Call thru the MAS Office in town, but they are rejected my checking, asked me go thru airport office. From about case, seem the responsible between Malaysia Airlines in Cambodia are worse, and keep ignoring. Are this this service?

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03 March 2015 07:03:00 Ramachandran,Palakkad

I lost my trolley bag containing my dresses on the way to Guangzhou on 20-02-2015 and got back on 01-03-2015. But I suffered a lot due to the cold climate of 6 degree at Huaihua, as I am a 63 year old man and I forced to purchase new dresses to rescue from the cold climate. This is very cruelty done by Malaysian airlines with me.

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26 February 2015 07:02:00 Lynn

Has anyone ever recieved a reply from the online complaints form on the Malaysia Airlines website? If so, how long did it take them to reply? If not, what did you do next to get through to them? The complaint is about a rescheduled and then delayed flight fron KL to London

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26 January 2015 10:01:00 Guest

I was just ended my 5th calls of the night with malaysia airline a second ago regarding the upgrading matter with enrich miles. My first 4 calls were ended unexpectedly with no good reasons by their customer representatives and my last call with the lady names Puteri whom I considered highly unprofessional that not only refused to listen her customer and argued with her customer but also put forward her temper by saying 'if you don't want to talk to me, you can drop the call right now'.I never encountered such a terrible and nasty customer service.

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23 January 2015 02:01:00 Alan Alcock

Used to be a good airline but their administration has never been good. Had issues with their ENRICH programme, sent emails complaining, all to no avail. They take too many shortcuts, do not seem interested in passenger complaints, bottom line, having flown many times with them primarily business class, will move onto another airline. Tip for you Malaysian, start listening to your customers or you will have none left.

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21 January 2015 02:01:00 Guest

I have had many bad experience with MAS. Almost a year ago, I web checked in my flight with boarding pass printed. When I arrived at the airport, MAS counter told me that the flight was overbooked and I would have to take another flight and they will refund the ticket. Despite having a business ticket, the service from the counter representative to phone and email customer service was very bad and until now (almost a year), I have not received my refund yet.

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04 December 2014 10:12:00 JanB48

I booked a flight for my daughter from Pnomh Penh via Kuala Lumpur to Bali. I received an SMS that the second leg of the trip was cancelled and a later flight was substituted involving a night wait at Kuala Lumpur. This was very inconvenient because of local connections from Bali. I tried by phone to change both flights to an earlier time, which allowed a connection at Bali. After two calls and a few days waiting, I was informed that this change was approved and if I looked up the Booking page on the website, this was indeed confirmed. This morning she was refused at the gate. It appears that the internal flight reservation system was not updated with this information and the old bookings were still there. The lady on the phone from customer service was not able to explain why there can be such a discrepancy. This is not a very good experience with this airline. I do not know how such a thing could be avoided. Perhaps you should always check locally if your booking is really what you think it is. PS: some people mentioned emailing Malaysia Airlines, but I cannot find an enail address to send my complaint to.

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22 September 2014 11:09:00 Webb

Flight in March Brisbane to Heathrow delayed 4 hours on second stage due to fault in electrics. Flight in Sept cancelled and I had to fly 24 hours later and rebook my connection at Heathrow, my vegetarian options not transferred to new flight! Never again, no apology,no compensation for the great inconvenience and worry caused to this Grandmother, visiting my grandchildren

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21 September 2014 11:09:00 Elliot George

Never fly with Malaysia airlines ever again. Very rude staff and the worst in flight food you will ever taste.

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16 September 2014 09:09:00 Guest

Malaysia Airlines has, quite possibly, the worst and most ineffective online booking system in the history of online booking systems! i have been trying for the last three days too book a flight and the sytems can't handle it. I have now called to their office, after waiting for 10 minutes I got through to a representative explained what flight I want and then the line went dead... being a glutton for punishment, I called back and after a 15 minute wait and a twenty five minute phone call, I still don't have a ticket because the flight cost was £120 more expensive than the very same online flight.... grrrrrr!!!

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12 September 2014 10:09:00 T. Shafe

I was due to return fr om Sydney to London via KL on Tuesday 9th Sept 2014 (pm), but received an email from the travel agent to say the flight had been cancelled (no reason given) and only available alternatives were Monday 8th (am) or Monday 15th (am). I reluctantly chose to return a day early, which meant losing valuable time with my baby grandson, whom I was supposed to be looking after all day Monday and Tuesday morning while his parents were working. At Sydney airport I asked about compensation in terms of an upgrade but was told there was nothing available. As a concession, I was offered a change of seat, wh ereby I would have a spare seat next to me. I was also given a fast track pass through security. On embarkation, there was no spare seat next to me, contrary to what I had been told, although two rows back there was a passenger with two seats to himself. To cancel a flight is not ideal, but in these circumstances I believe MA should be doing all they can to compensate passengers, especially if like me they have to curtail their holiday. Luckily I was not staying in a hotel so did not have to forego accommodation expenses, but I am very unhappy that my relatively short visit to Australia (2 weeks) was shortened further by one and a half days. I shall be contacting Customer Services but looking at the previous comments and posts I don't hold out much hope of a reply, let alone any compensation.

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12 September 2014 05:09:00 Andrew McPherson

They promised refunds but don't pay them this airline should be shut down for good.

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28 August 2014 09:08:00 Rathana

if you want to get More Customer , You should Decrease Price around 10% , Make More Interesting in Plane , Design New Logo that look trustful to make People Mindset change. Making New Slogan that seen Like very interesting with Safe. And Public Promise to world Not allow that Bad thing Happen again.

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27 August 2014 12:08:00 Guest

hI JUST WANNA CHECK COULD I GET STILL REFUND FOR MY BOOKED FLIGHT WITH MALAYSIAN AIRLINES NEXT MONTH. THANKS

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23 August 2014 10:08:00 Guest

Guest : Australians should avoid Malaysian Airlines at all costs. They are continuing to fly over and in dangerous airspace world wide and have a total disregard for the safety of their passengers and crew. Say the same for Qantas; if that's the case. Good luck finding one that flies anywhere from Australia as all these airspaces have been declared safe by International Air Travels Association (IATA).

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05 August 2014 12:08:00 Klaretta Mardira

This is the first time and Will be the last using Malaysia airline ! I'm a mother of 2 kids , I've travelled many times with many airline . The stewardess is more friendly and kind, but not in Malaysia airline. We asked politely to filled the thermos with boiled water for making baby's milk, they not answering even they didn't look my face! After waiting for 10 minutes and they still not filled the thermos so I go back to my seat. until I come again to the pantry ,Surprisingly the thermos was filled with hot water but they don't sent to us, they only put the thermos in the pantry table. I asked do the thermos filled with boiled water, they don't even answered, they just do body language to answer my question! Very disappointed with this kind of attitude

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30 July 2014 11:07:00 Guest

Australians should avoid Malaysian Airlines at all costs. They are continuing to fly over and in dangerous airspace world wide and have a total disregard for the safety of their passengers and crew.

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29 July 2014 10:07:00 Olivier

I have been trying to book online a flight from Singapore to Kuching return. Their online booking gives a total fare of 591.5S$ for 2 Adults + a kid. Their system since 4 days gives an error and the booking cannot go thru. So I called their phone booking to get the reservation and they asked for more than 750S$ for the exact same flight! They are simply robbers, cheaters and dishonest with their customers, and also totally incompetent as having a system failure for 4 days for a modern airline is simply incredible. I think they simply want to disappear and that's what's going to happen to them. Until today I was very supportive of them and we were always flying MAS. This is finished! Avoid this airline of robbers and liars.

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19 July 2014 02:07:00 Guest

give me one good reason why those Russian cronies would shoot down a plane coming in from Russian air space.? it was a botched retaliation attempt by the Ukraines for those cargo planes shot down earlier in the week. plus they have a history of downing an airliner. no doubt it was an accident, but they are letting the USA try to convince the world it was Russia responsibile.

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05 July 2014 04:07:00 guibors

I was your passenger ON JUNE 15TH , a HONG KONG FLIFHT TO KUALA LUMPUR WITH CONTINUATION TO DEN PASAR WITH AN OTHER FLIGHT . EVEN I DID A MISTAKE AND FORGOT MY IPHONE 5 S ON A SEAT BEFORE LEAVING THE PLANE ,I TRIED TO REACH THE LOST LUGGAGE DEPARTMENT BY MANY MEANS , CALLING YOUR COMPANY SEVERAL TIMES FR OM BALI ; PHUKET WH ERE I LIVE , REACHING 2 OF YOUR STAFF WHO PROMISED TO ME , AT LEAST TO CONTACT ME BY PHONE FOR THE RESULT OF THE INVESTIGATIONS : NO ANSWER ,NO CONTINUATION , NO RESPECT FOR THE PASSENGER LIKE ME . I UNDERSTAND , NOW WHY YOUR AIRLINE IS SO CRITICIZED AND YOU CAN BE SURE , I'LL ALSO PUT MY VOICE TO INSIST YOU DO NOT CARE ABOUT YOUR PASSENGERS AND DO NOT PAY ANY RESPECT FOR THEM : IS SOMEBODY IS LEADING THE COMPANY ??????? MY NAME IS CLAUDE . NO MORE MALAYSIA AIRLINES FOR ME AND MY BRIDE : NO WAY !!!!!!

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03 July 2014 01:07:00 rishabharora

Im a businessman and I travel by Malaysian airlines at least twice every month. I was looking for some offers or discount for my travel since Im a regular traveller. I have heard that airlines provide their regular clients with premium membership. Can I get such a deal from Malaysian airlines. I have got some information from these link : http://www.airlinequality.com/Airlines/MH.htm, ">www.airlinequality.com/Airlines/MH.htm">... http://www.cleartrip.ae/airlines/malaysian-airlines.html">www.cleartrip.ae/airlines/malaysian-airl...

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23 June 2014 07:06:00 sujeev

worst airlines

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17 June 2014 02:06:00 Guest

Worst customer service ever, they never reply to emails

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17 May 2014 06:05:00 Guest

Totally difficult to get into contact with costumer service on the 24 hour hotline. When you the write to them you will not get an answer. We are trying to find out what is meant by a full fare economy one way ticket and what the price is. When we go to their office and try to get help one person will tell that the price is Rm.20.000...and then another will tell you it is Rm.11.000 CAN ANYONE believe that ! for a one way economy ticket?...and it is totally impossible to find information about it on their own web page. When we look at the price for the most expensive one way ticket called MH flex, then the price is around Rm. 5000! so why do we get these prices? and all the different messages. Who will be able to help us figure it out? The secret is that we want to bring two (rescue) dogs out of Malaysia with us a cargo on the plane and as there is a free that is 1,5 % of a one way economy full fare ticket pr.kg. then we are told these very high prices for tickets. Why not do as Thai air ways? they charge a standard fee of 450 US dollar pr dog. That is still a lot, but absolutely more fairness to the whole thing...and very straight forward for the costumer. There is a lack of transparency in this area for Malaysian Airlines.

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09 May 2014 04:05:00 Guest

Please do not use this airline as they have the worst customer service in the world. They cancelled my flight from Australia to Kuala Lumpar and therefore missed my connecting flight to the UK. I am being totally ignored when I have been sending emails and am now going to take this further. Be warned !!

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23 April 2014 06:04:00 Guest

don't have to pay high prices anymore. join Malaysia airline enrich program. you get 1000miles straight away use that miles to purchase cash plus miles ticket. very cheap if travelling business class. once you have used up 1000miles join your relatives up and if they don't travel they can make reservation for you to travel. enrich is free to join

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21 April 2014 01:04:00 Guest

ONE OF THE WORST SERVICES THE AIRLINES PROVIDES AFTER THE CRISIS.ARROGANT,ILL TEMPERED STAFF.NO ONE SHOULD OPT FOR SUCH A AIRLINE

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18 April 2014 12:04:00 Guest

Shocking attitude of the girl at the malaysian airlines gate on 17th april 2014. So rude and unbelievably unhelpful given her job role.

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17 April 2014 11:04:00 TEH SENG SIM

1st incident: I, TEH SENG SIM to take the MAS flight from Penang-Kuching for business. The flight was scheduled to be on 20 Mar 2014 at 6.40 am (MH 1145) but has been delayed to 11.45 am wihout informing me in advance; thus making it impossible for me to met my customer on time. There has been many incidents recently after the plane been missing like engine failure and all sorts. Please have a thorough check on your plane engine as well as PILOTS and Passengers before taking off the plane. 2nd incident: I wish to complaint my luggage was not delivered to Kuching When i reached on 20 Mar 2014 at 13.00 pm (MH 2536). after waiting for 30 mins, I went to Kuching International Airport Sarawak Malaysia baggage service (Lost & Found Office) They told me that my luggage are still at KL & will reached at second plane(File Reference : KCHMH66806/20MAR2014/0845GMT). After waiting around 11 hours only I just received my luggage, so late. 3rd incident: I'm so disappointment. MAS Airline staff said my enrich card blue colour is not standard and can not do anything. So, MAS Airline can check your record about me. I always flight by MAS Airline how many year and how many times why don't upgrade the enrich card for me.

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25 March 2014 03:03:00 Guest

We were due to fly from Heathrow to Kuala Lumpur on flight MH3 on 8th November 2013. The flight went technical and was delayed a full 24 hours. Quite frankly at the airport it was carnage and none of their staff seemed to know what was happening or what to do and it soon became clear that we would be there for hours. We couldnt seem to find any Malaysian Airline staff that knew what was going on and we chose to go home. The taxi home and back cost us £45 and we also had a meal that evening that cost us £46 (we were off on holiday and there was nothing in the fridge and we didnt want to go shopping) Since then I have been in communication with the airline to try and get back the costs (this is not compensation) They have offered to compensate for the taxi but are arguing over a £46 meal. They say, and I quote Hotel and meals were provided to all passengers who required it, some of our passengers chose to return home and therefore we are reimbursing the taxi fare. I cant believe that through no fault of our own we missed a day of our holiday and they are arguing over a £46 meal. If we had stayed in a hotel they would have paid for accommodation and meals. I have flown with Malaysian Airlines a few times before but wont be flying with them again.

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24 March 2014 01:03:00 Guest

There has been many incidents recently after the plane been missing like engine failure and all sorts. Please have a thorough check on your plane engine as well as PILOTS and Passengers before taking off the plane. Its been a terror now a days to book a ticket on Malaysian Airlines, so who ever is reading this and have a authority please do the needful. And those passengers who are reading this you know what is the alternative.

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04 March 2014 04:03:00 Mr Muttiah Jeyendra

To everyone who has a daughter, please don't send your child on Malaysia Airline alone, specially you are Brown or Black. My daughter left Australia in Dec 2013 and went to UK and Europe, then went to India. The travel agent cancelled the last leg, Delhi to Syd, no reason as per Malaysian Airlines. So my daughter tried to buy a ticket and the currency was not acceptable I have to buy fr om Australia in A$. I found out during the telephone conversation with Malaysian Airlines ticket sales person. He was aware of this, when my daughter went to the Delhi airport, her ticket was cancelled from KL, AND SHE WAS STANDED. How would you feel a young girl alone in India wh ere they Gang Rap Women. Her friend managed to get her flight. Then my daughter has to buy a ticket on another air line and fly home. Please don't fly Malaysian Airlines. Kind regards Jeyendra

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17 December 2013 03:12:00 Isaac

I was booking my travel plans to what was meant to be the trip of a life time, My partner and I live in Finland and I decided to take her fr om there to Singapore where I would propose to her as she has a love for animals and I had it all planned to take her to the Zoo where I would propose. After spending the night in Singapore we would take off to Penang and then to Bali followed by Kuala Lumpur for a break away to celebrate our life as two single people before making our quest to become a Married couple. I searched for an airline that seemed to keep to its promises and looked for an airline of high values and respect, the internet showed great visions for one of the best airlines in the world. The Journey began early morning in Helsinki where our first fight was controlled by Finnair, this was ok, we landed in Paris and connected to Kuala Lumpur this flight was Malaysia Air, where I could not fit in my seat and the flight was so full I could not even sit with my Partner, She was made to sit I a seat away fr om me, Her fear of flying already was an issue of this life time trip and then to be told that I could not sit with her brought her to tears, We had saved up for this trip for the longest time, I then had to break her the news that for the long 12 hour flight that she had to sit alone. I was then shocked to have been told at the help desk that because it was Saturday that the Desk for paying to upgrade to business class was not open. I was now extremely concerned for her as I know she would struggle in this next flight. Sitting alone for the 12 hour flight was hard on her and not to mention that I being 193cm tall did not fit into the seat either. Anyways continuing on the trip of a life time with my partner we united at the Kuala Lumpur airport where I was in fear she would not want to fly again, we boarded the plane to Singapore and sat together however this is where the trip of a life time was destroyed I went to the baggage claim area to find that her bag had arrived but mine bag was lost and not even being able to trace wh ere this was misplaced I was almost collapsing, I mean my Engagement ring was in my bag as I could not carry this on the pane as she would find it, The Ring gone.. Tears to my eyes, the plans to propose to my soon to be wife ruined, Plans to head off the plane and to the Zoo wh ere my partners love of animals and a ring would have made her journey all worthwhile. No clothes, NO RING and no answers to when my bag would return. Then next day we got to the airport to search for the bag, it was there, Leaving Singapore and heading for Penang, I was lost on what to do. A life time chance of proposing at the Zoo lost, the time of saving for this trip to make it perfect gone. What can I do? What can I say? As I am a humble man should I just say thank you Malaysia Air, Thank you for making all my dreams come true?

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01 December 2013 06:12:00 mick

Malaysia Airlines Customer Service User Reviews, Ratings and Comments Malaysia Airlines customer service is ranked #555 out of the 682 companies that have a CustomerServiceScoreboard.com rating with an overall score of 25.20 out of a possible 200 based upon 125 ratings. This score rates Malaysia Airlines customer service and customer support as Terrible. NEGATIVE Comments 121 Negative Comments out of 125 Total Comments is 96.80%. POSITIVE Comments 4 Positive Comments out of 125 Total Comments is 3.20%. Issue Resolution Reachability Cancellation Friendliness Product Knowledge Terrible Overall Customer Service Rating Negative Comments (121) Positive Comments (4) Employee Comments (0) Submit your comment >> Viewing Malaysia Airlines customer service complaints 1 - 25 out of 121 Next >> My wife and I have flown with many carriers over many years. Our experience with Malaysian Airlines is one, however, that we hope to forget. Our problem was not with the air staff who were great. Our problem arose when the airline decided to change the day and time of flight as well as the stopover. When we complained well ahead of our return trip the public relations officer planned politics with us and did everything other than the options we gave him: to return the flight to what we had booked or to refund the return trip portion of the fare and let us rebook with another carrier. The fob offs and denials went on until the day of the flight and we were compelled to accept the ordeal. To add insult to injury the airline then also changed our pre booked seating to the worst seats in the plane...the last 2 seats adjacent to the toilets - when there were plenty of free seats all over the plane. When we got back to Australia I demanded a refund but was met with the same used car salesman rhetoric. So we listed the matter with Fair Trading and let it be known to the company representative that we were prepared to return to the commission as many times as required realising that this would cost the company heaps. They relented and we settled on most of the return fare. After the hearing the representatives were on their way to the next hearing and it appeared that the conduct of the company resulted in multiple actions. In my opinion, for what it is worth, AVOID THIS AIRLINE as the problems we had indicated to me that the carrier, whilst having a good reputation in the market place, is only going to be good UNTIL A PROBLEM ARISES. Personally I do not book flights to go through what we endured and I am sure that I am not alone in this.

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15 November 2013 04:11:00 SUBRATA saha

Hi, I am a resident in Perth. I always travel by Malaysian airline to Dhaka. Last time while I was travelling from Dhaka to Perth with my family on 3rd November at 11.40 pm I faced a big trouble by airline staff sarmin. We were 3 persons Swapna Roy , swapnil saha, engineer SUBRATA saha travelling from Dhaka . Our baggage weight was 8 kgs more. I wanted to pay 2 points bdt 2945,because I had no extra money then . But the lady wanted money for 3 points. I had baby food & staffs. So at last I had to throw 2 kgs of baby food & paid for 2 points. At the same time I saw in another counter lot of people are taking extra weight.so I think it's a injustice on me.my email subrata260174@yahoo.com, mob+61 8 0430882914,62609373

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09 November 2013 03:11:00 Ng Guat Yong

I would like to register my disappointment and complaint on nike grey water container left at overhead compartment above seat 29J/K in flight MH93 arriving klia 5 Nov which filed report on same day andbeen following up everyday since. It is impossible to be noticed unless someone climb to check deep inside overhead compartment. Such dishonesty is truly disheartening and disgraced MAS. Really can't believe one will be so greedy to take used water container by someone!

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09 November 2013 03:11:00 Ng Guat Yong

I would like to register my disappointment and complaint on nike grey water container left at overhead compartment above seat 29J/K in flight MH93 arriving klia 5 Nov which filed report on same day. It is impossible to be noticed unless someone climb to check deep inside overhead compartment. I hope MAS can investigate as this will not reflect a good services and reputation to customer. Such dishonesty is truly disheartening

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05 July 2013 12:07:00 Surya

I flew from Kathmandu to KL in Jan 2013 by Malaysian Airlines, I found air crews in this airlines are very friendly, smile and helpful. www.pokharaflight.com

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01 July 2013 07:07:00 Business class become economy

Have you ever bought a business class ticket and when you turn up at the airport, the staff tell you oops, the business class was overbooked and there is only economy for you. Read my complaint letter and you will see malaysia oneworld service. To the malaysian airline customer support:- While I have been waited for a reply of an earlier complaint, there is more ridiculous mistake made by your airline. In march, we are supposed to fly from KL-MELB, when we are supposed to be at the MAS transit counter to receive the boarding pass for my husband, we were told that there is no seat for him. We were outrageous. Why such last minute?? why nobody inform us early about this. We waited for about 20 mins long for a MAS staff to answer our complaint at the transit counter, a supervisory level staff arrived and tried to convince my husband change to economy class, there is no offer of compensation in reward points or other kind. We all refused and make our stand very clear. We will not board the plane if three of us can't fly in business class and we will buy three fresh airtickets from emirates business class and sue MAS airline for all the damages. At the end, Richard found another victim replace my husband. What kind of service is MAS offering, one after another?? Long waiting time for handling complaint? A team that do not listen and only good at delaying customer. The ticket number is printed on the confirmation. I have no words to describe the kind of disappointment on that day, it really spoil our trip.Let me guess, it will take another three months before I hear anything from your time. THAT IS MALAYSIAN AIRLINE ONEWORLD WORD CLASS STANDARD.

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16 April 2013 03:04:00 hajar

malaysian airline is the best aeroplane

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21 December 2012 06:12:00 VERY POOR

I recently flew on a two-legged journey lasting approximately 16 hours, on Malaysia airlines (economy class). I found that the service was poor as we were never given any hot towels after take-off or before landing (Singapore airlines normally do this). Secondly, we were rarely offered any juice or water for hydration throughout the flight. Thirdly the hostess(s) rarely came or came very slowly when the light for assistance for turned on. Regarding the seats, I found that the seats were extremely comfortable and I was able to doze off quite quickly. However, there was very little leg-room available and hence streching was a problem. In-flight entertainment was decent. There were a few new movies and a few new music albums available. Games were average (can't say much regarding games as I do not normally play them). Moving onto the food. The was satisfactory in the first-leg and was poor in the second-leg. The food is always hot but I believe that some of the food is old as the cheese that my friends and I were given, was smelt and tasted stale. The toilets are atrocious. They are always wet (even at the start of the flight) and they smell horrible. I am not sure if they are even cleaned on a regular basis. Overall, If I were to rate my experience of this airline, I would give it a 4.5/10. Note: I spent 3 hours in the Kuala Lampur airport and I do not recommend this airport for those with weak legs. There are very few signs. Everything is spread out (out of sight). Poor help-desk service. Lack of variety of restaurants. Barely anyone around. Very poor air-conditioning and there is a lack of sofa's/seats to sit on. I will be transitting through either Dubai or Singapore next time...

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