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23 June 2014 sujeev
17 June 2014 Guest
Worst customer service ever, they never reply to emails
17 May 2014 Guest
Totally difficult to get into contact with costumer service on the 24 hour hotline. When you the write to them you will not get an answer. We are trying to find out what is meant by a full fare economy one way ticket and what the price is. When we go to their office and try to get help one person will tell that the price is Rm.20.000...and then another will tell you it is Rm.11.000 CAN ANYONE believe that ! for a one way economy ticket?...and it is totally impossible to find information about it on their own web page. When we look at the price for the most expensive one way ticket called MH flex, then the price is around Rm. 5000! so why do we get these prices? and all the different messages. Who will be able to help us figure it out? The secret is that we want to bring two (rescue) dogs out of Malaysia with us a cargo on the plane and as there is a free that is 1,5 % of a one way economy full fare ticket pr.kg. then we are told these very high prices for tickets. Why not do as Thai air ways? they charge a standard fee of 450 US dollar pr dog. That is still a lot, but absolutely more fairness to the whole thing...and very straight forward for the costumer. There is a lack of transparency in this area for Malaysian Airlines.
09 May 2014 Guest
Please do not use this airline as they have the worst customer service in the world. They cancelled my flight from Australia to Kuala Lumpar and therefore missed my connecting flight to the UK. I am being totally ignored when I have been sending emails and am now going to take this further. Be warned !!
23 April 2014 Guest
don't have to pay high prices anymore. join Malaysia airline enrich program. you get 1000miles straight away use that miles to purchase cash plus miles ticket. very cheap if travelling business class. once you have used up 1000miles join your relatives up and if they don't travel they can make reservation for you to travel. enrich is free to join
21 April 2014 Guest
ONE OF THE WORST SERVICES THE AIRLINES PROVIDES AFTER THE CRISIS.ARROGANT,ILL TEMPERED STAFF.NO ONE SHOULD OPT FOR SUCH A AIRLINE
18 April 2014 Guest
Shocking attitude of the girl at the malaysian airlines gate on 17th april 2014. So rude and unbelievably unhelpful given her job role.
17 April 2014 TEH SENG SIM
1st incident: I, TEH SENG SIM to take the MAS flight from Penang-Kuching for business. The flight was scheduled to be on 20 Mar 2014 at 6.40 am (MH 1145) but has been delayed to 11.45 am wihout informing me in advance; thus making it impossible for me to met my customer on time. There has been many incidents recently after the plane been missing like engine failure and all sorts. Please have a thorough check on your plane engine as well as PILOTS and Passengers before taking off the plane. 2nd incident: I wish to complaint my luggage was not delivered to Kuching When i reached on 20 Mar 2014 at 13.00 pm (MH 2536). after waiting for 30 mins, I went to Kuching International Airport Sarawak Malaysia baggage service (Lost & Found Office) They told me that my luggage are still at KL & will reached at second plane(File Reference : KCHMH66806/20MAR2014/0845GMT). After waiting around 11 hours only I just received my luggage, so late. 3rd incident: I'm so disappointment. MAS Airline staff said my enrich card blue colour is not standard and can not do anything. So, MAS Airline can check your record about me. I always flight by MAS Airline how many year and how many times why don't upgrade the enrich card for me.
25 March 2014 Guest
We were due to fly from Heathrow to Kuala Lumpur on flight MH3 on 8th November 2013. The flight went technical and was delayed a full 24 hours. Quite frankly at the airport it was carnage and none of their staff seemed to know what was happening or what to do and it soon became clear that we would be there for hours. We couldn’t seem to find any Malaysian Airline staff that knew what was going on and we chose to go home. The taxi home and back cost us £45 and we also had a meal that evening that cost us £46 (we were off on holiday and there was nothing in the fridge and we didn’t want to go shopping) Since then I have been in communication with the airline to try and get back the costs (this is not compensation) They have offered to compensate for the taxi but are arguing over a £46 meal. They say, and I quote “Hotel and meals were provided to all passengers who required it, some of our passengers chose to return home and therefore we are reimbursing the taxi fare. I can’t believe that through no fault of our own we missed a day of our holiday and they are arguing over a £46 meal. If we had stayed in a hotel they would have paid for accommodation and meals. I have flown with Malaysian Airlines a few times before but won’t be flying with them again.
24 March 2014 Guest
There has been many incidents recently after the plane been missing like engine failure and all sorts. Please have a thorough check on your plane engine as well as PILOTS and Passengers before taking off the plane. Its been a terror now a days to book a ticket on Malaysian Airlines, so who ever is reading this and have a authority please do the needful. And those passengers who are reading this you know what is the alternative.
04 March 2014 Mr Muttiah Jeyendra
To everyone who has a daughter, please don't send your child on Malaysia Airline alone, specially you are Brown or Black. My daughter left Australia in Dec 2013 and went to UK and Europe, then went to India. The travel agent cancelled the last leg, Delhi to Syd, no reason as per Malaysian Airlines. So my daughter tried to buy a ticket and the currency was not acceptable I have to buy fr om Australia in A$. I found out during the telephone conversation with Malaysian Airlines ticket sales person. He was aware of this, when my daughter went to the Delhi airport, her ticket was cancelled from KL, AND SHE WAS STANDED. How would you feel a young girl alone in India wh ere they Gang Rap Women. Her friend managed to get her flight. Then my daughter has to buy a ticket on another air line and fly home. Please don't fly Malaysian Airlines. Kind regards Jeyendra
17 December 2013 Isaac
I was booking my travel plans to what was meant to be the trip of a life time, My partner and I live in Finland and I decided to take her fr om there to Singapore where I would propose to her as she has a love for animals and I had it all planned to take her to the Zoo where I would propose. After spending the night in Singapore we would take off to Penang and then to Bali followed by Kuala Lumpur for a break away to celebrate our life as two single people before making our quest to become a Married couple. I searched for an airline that seemed to keep to its promises and looked for an airline of high values and respect, the internet showed great visions for one of the best airlines in the world. The Journey began early morning in Helsinki where our first fight was controlled by Finnair, this was ok, we landed in Paris and connected to Kuala Lumpur this flight was Malaysia Air, where I could not fit in my seat and the flight was so full I could not even sit with my Partner, She was made to sit I a seat away fr om me, Her fear of flying already was an issue of this life time trip and then to be told that I could not sit with her brought her to tears, We had saved up for this trip for the longest time, I then had to break her the news that for the long 12 hour flight that she had to sit alone. I was then shocked to have been told at the help desk that because it was Saturday that the Desk for paying to upgrade to business class was not open. I was now extremely concerned for her as I know she would struggle in this next flight. Sitting alone for the 12 hour flight was hard on her and not to mention that I being 193cm tall did not fit into the seat either. Anyways continuing on the ‘trip of a life time’ with my partner we united at the Kuala Lumpur airport where I was in fear she would not want to fly again, we boarded the plane to Singapore and sat together however this is where the ‘trip of a life time was destroyed’ I went to the baggage claim area to find that her bag had arrived but mine bag was lost and not even being able to trace wh ere this was misplaced I was almost collapsing, I mean my Engagement ring was in my bag as I could not carry this on the pane as she would find it, The Ring gone….. Tears to my eyes, the plans to propose to my soon to be wife ruined, Plans to head off the plane and to the Zoo wh ere my partners love of animals and a ring would have made her journey all worthwhile. No clothes, NO RING and no answers to when my bag would return. Then next day we got to the airport to search for the bag, it was there, Leaving Singapore and heading for Penang, I was lost on what to do. A life time chance of proposing at the Zoo lost, the time of saving for this trip to make it perfect gone. What can I do? What can I say? As I am a humble man should I just say thank you Malaysia Air, Thank you for making all my dreams come true?
01 December 2013 mick
Malaysia Airlines Customer Service User Reviews, Ratings and Comments Malaysia Airlines customer service is ranked #555 out of the 682 companies that have a CustomerServiceScoreboard.com rating with an overall score of 25.20 out of a possible 200 based upon 125 ratings. This score rates Malaysia Airlines customer service and customer support as Terrible. NEGATIVE Comments 121 Negative Comments out of 125 Total Comments is 96.80%. POSITIVE Comments 4 Positive Comments out of 125 Total Comments is 3.20%. Issue Resolution Reachability Cancellation Friendliness Product Knowledge Terrible Overall Customer Service Rating Negative Comments (121) Positive Comments (4) Employee Comments (0) Submit your comment >> Viewing Malaysia Airlines customer service complaints 1 - 25 out of 121 Next >> My wife and I have flown with many carriers over many years. Our experience with Malaysian Airlines is one, however, that we hope to forget. Our problem was not with the air staff who were great. Our problem arose when the airline decided to change the day and time of flight as well as the stopover. When we complained well ahead of our return trip the public relations officer planned politics with us and did everything other than the options we gave him: to return the flight to what we had booked or to refund the return trip portion of the fare and let us rebook with another carrier. The fob offs and denials went on until the day of the flight and we were compelled to accept the ordeal. To add insult to injury the airline then also changed our pre booked seating to the worst seats in the plane...the last 2 seats adjacent to the toilets - when there were plenty of free seats all over the plane. When we got back to Australia I demanded a refund but was met with the same used car salesman rhetoric. So we listed the matter with Fair Trading and let it be known to the company representative that we were prepared to return to the commission as many times as required realising that this would cost the company heaps. They relented and we settled on most of the return fare. After the hearing the representatives were on their way to the next hearing and it appeared that the conduct of the company resulted in multiple actions. In my opinion, for what it is worth, AVOID THIS AIRLINE as the problems we had indicated to me that the carrier, whilst having a good reputation in the market place, is only going to be good UNTIL A PROBLEM ARISES. Personally I do not book flights to go through what we endured and I am sure that I am not alone in this.
15 November 2013 SUBRATA saha
Hi, I am a resident in Perth. I always travel by Malaysian airline to Dhaka. Last time while I was travelling from Dhaka to Perth with my family on 3rd November at 11.40 pm I faced a big trouble by airline staff sarmin. We were 3 persons Swapna Roy , swapnil saha, engineer SUBRATA saha travelling from Dhaka . Our baggage weight was 8 kgs more. I wanted to pay 2 points bdt 2945,because I had no extra money then . But the lady wanted money for 3 points. I had baby food & staffs. So at last I had to throw 2 kgs of baby food & paid for 2 points. At the same time I saw in another counter lot of people are taking extra weight.so I think it's a injustice on me.my email firstname.lastname@example.org, mob+61 8 0430882914,62609373
09 November 2013 Ng Guat Yong
I would like to register my disappointment and complaint on nike grey water container left at overhead compartment above seat 29J/K in flight MH93 arriving klia 5 Nov which filed report on same day andbeen following up everyday since. It is impossible to be noticed unless someone climb to check deep inside overhead compartment. Such dishonesty is truly disheartening and disgraced MAS. Really can't believe one will be so greedy to take used water container by someone!
09 November 2013 Ng Guat Yong
I would like to register my disappointment and complaint on nike grey water container left at overhead compartment above seat 29J/K in flight MH93 arriving klia 5 Nov which filed report on same day. It is impossible to be noticed unless someone climb to check deep inside overhead compartment. I hope MAS can investigate as this will not reflect a good services and reputation to customer. Such dishonesty is truly disheartening
05 July 2013 Surya
I flew from Kathmandu to KL in Jan 2013 by Malaysian Airlines, I found air crews in this airlines are very friendly, smile and helpful. www.pokharaflight.com
01 July 2013 Business class become economy
Have you ever bought a business class ticket and when you turn up at the airport, the staff tell you oops, the business class was overbooked and there is only economy for you. Read my complaint letter and you will see malaysia oneworld service. To the malaysian airline customer support:- While I have been waited for a reply of an earlier complaint, there is more ridiculous mistake made by your airline. In march, we are supposed to fly from KL-MELB, when we are supposed to be at the MAS transit counter to receive the boarding pass for my husband, we were told that there is no seat for him. We were outrageous. Why such last minute?? why nobody inform us early about this. We waited for about 20 mins long for a MAS staff to answer our complaint at the transit counter, a supervisory level staff arrived and tried to convince my husband change to economy class, there is no offer of compensation in reward points or other kind. We all refused and make our stand very clear. We will not board the plane if three of us can't fly in business class and we will buy three fresh airtickets from emirates business class and sue MAS airline for all the damages. At the end, Richard found another victim replace my husband. What kind of service is MAS offering, one after another?? Long waiting time for handling complaint? A team that do not listen and only good at delaying customer. The ticket number is printed on the confirmation. I have no words to describe the kind of disappointment on that day, it really spoil our trip.Let me guess, it will take another three months before I hear anything from your time. THAT IS MALAYSIAN AIRLINE ONEWORLD WORD CLASS STANDARD.
16 April 2013 hajar
malaysian airline is the best aeroplane
21 December 2012 VERY POOR
I recently flew on a two-legged journey lasting approximately 16 hours, on Malaysia airlines (economy class). I found that the service was poor as we were never given any hot towels after take-off or before landing (Singapore airlines normally do this). Secondly, we were rarely offered any juice or water for hydration throughout the flight. Thirdly the hostess(s) rarely came or came very slowly when the light for assistance for turned on. Regarding the seats, I found that the seats were extremely comfortable and I was able to doze off quite quickly. However, there was very little leg-room available and hence streching was a problem. In-flight entertainment was decent. There were a few new movies and a few new music albums available. Games were average (can't say much regarding games as I do not normally play them). Moving onto the food. The was satisfactory in the first-leg and was poor in the second-leg. The food is always hot but I believe that some of the food is old as the cheese that my friends and I were given, was smelt and tasted stale. The toilets are atrocious. They are always wet (even at the start of the flight) and they smell horrible. I am not sure if they are even cleaned on a regular basis. Overall, If I were to rate my experience of this airline, I would give it a 4.5/10. Note: I spent 3 hours in the Kuala Lampur airport and I do not recommend this airport for those with weak legs. There are very few signs. Everything is spread out (out of sight). Poor help-desk service. Lack of variety of restaurants. Barely anyone around. Very poor air-conditioning and there is a lack of sofa's/seats to sit on. I will be transitting through either Dubai or Singapore next time...