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30 November 2015 Guest
please understand that malaysia airlines is a bankrupt airlines. they dont have much money for maintenance or meals. yes their service is absolutely terrible but they are too poor to rectify things - it's just a waiting game until the airlines closes down. those still working for malaysia airlines are substandard staff who can't get jobs anywhere else so they dont have the right attitude. i dont recommend anyone to fly malaysia airlines since they are many other good airlines around flying into KL, also the airlines have so limited destinations that one can fly. i have changed my loyalty programme to airlines with greater destinations. my advise to all is that stop flying malaysia airlines completely (which i have done) and stop complaining about them - they are not worth it. please spread the news .....
30 November 2015 Guest
worest Airlines is Malaysia airlines.Due to delay of flight from KL to hyderabd,even no food served
27 November 2015 Guest
An absolute disgrace as a national airline carrier.Never again would I fly MA and I would encourage no one to fly with them. I have had no response to a complaint made following my flight from Narita airport to Kuala Lumpar on the 22 November 2015- MH 89. The cabin crews were rude and arrogant, treated the passengers like 'nothing'.One of them pour hot milo on me and accidentally the boiling milo poured on my thigh once i tried to move my things. Never apologise. Not helpful at all. I had asked for the safety kit, they told me - not available.What a poor MAS cant buy the simple 1 st aid kit ( suppose to follow the safety order of in flight travel- no standard operating procedure- claimed by the head of steward ) .Rude and Lazy cabin crew in abundance i. The non existent customer service department are either in undated with complaints.
26 November 2015 Guest
terrible service from Malaysian airlines, they give you a run around for compensation inspite of committing in writing that you are eligible for delayed baggage compensation and then lie every time you contact them and then say the process take 2 months... is it ridiculous or are the airline staff being plain dumb..... If anyone has the contact details of the head of customer service pls share so I could call him/her and see if that would work...
25 November 2015 Anon
Male check-in staff in row C is enjoying his electronic ciagerette while on duty. Just amazing how this country is still alive. Half- * citizens with half- * atitudes. Just plain and boring country.
12 November 2015 Marjorie Davey
Having unbelievable difficulty trying to contact Air Asia in Australia. Tried everything endless times over. Made an online booking, money has been paid over, but no confirmation from Air Asia. Need URGENT contact please.
11 November 2015 Stan Wynne
I have been looking without success to find the reason for MH3 cancellation from London Heathrow yesterday. Have monitored flight for past ten days and will be travelling on MH3 on Tuesday 17 Nov from LHR to Kl and the on to Phuket and with a stopover in KL on our return.
05 November 2015 Guest
The Most Useless Airline and Customer service in my 40 years of travel ! and after all that they have Done and been through ~! And they do not reply to complaints because they are Bankrupt and don't i know it !
04 November 2015 Anna
Purchased 3 tickets in March for December flights to Australia from Europe and received an email yesterday saying since AUGUST they no longer fly to Brisbane and therefore have re-routed me via Sydney which arrives 20.00 and flight on to Brisbane is 07.00 next AM and they won't pay accommodation! This despite extending the journey by more than 12 hours of a long flight anyway. Have offered a later flight out of KL so we can spend the DAY in a hotel room there should we wish at their expense. Finally offered to also fully refund but links below suggest this is untrustworthy. Sick of phoning Malaysia at my expense, at huge amounts of my time to try and make progress on changes to the booking in a way I can manage. How can airlines get away with these breaches of contract? You wouldn't accept or be offered a different product to what you purchased fully in advance by any other industry, I can also only assume this very late notice of the changes is to stop you cancelling and rebooking elsewhere because the offers for Chrsitmas flights are all now well over and you can't get The deals you could have a month ago. Never again is all I can say. Do not trust you will get anything you booked and paid for.
02 November 2015 Brian Clark
I am unable to comment on what it is like to fly Malaysia Airlines as my first attempt to fly with them last month was cancelled a month before for "operational reasons". After being promised a full refund by Reservations I am still waiting for it two months later and all emails chasing this are simply ignored. Customer service is entirely non-existent and with the CEO threatening to cut staff by a third things can only get worse! The wonderful people of Malaysia desrve better!
01 November 2015 Guest
An absolute disgrace. Never again would I fly MA and I would encourage no one to fly with them. I have had no response to a complaint made following my flight from Heathrow to Kuala Lumpar on the 29th August. They found it acceptable to run out of food, question me why I wanted a glass of wine and then pour coffee on me and not even apologise. Rude and Lazy cabin crew in abundance. The non existent customer service department are either in undated with complaints or simply don't give a * .
26 October 2015 Guest
I have given up on Malaysia Airlines. Pathetic inflight catering, non existent complaints department and frequent delays are common issues. Plus reasonably expensive fares compared to other carriers. Nowadays when I need to book a flight, I will give malaysia airlines a miss. Dont even bother check their fares. After that why * time
16 October 2015 Guest
This is reference to my recent travel with Malaysian Airlines for which I would like to file a complaint. I was traveling from Australia to India on 10th Sep 2015 flight no MH 0128 & had a transit in Malaysia for 36 hours. When I arrived in Malaysia I never found my checked in luggage & found out that it has been directly been sent ahead to India without any such information being provided to me. Now I arrived in Malaysia at 6 am on 10th Sep & my travel back to India was on 11th Sep 2015 at 18:35 which is more than 36 hours & I had no toiletries, no clothes & other important stuff. Due to this I had spent nearly 600-700 ringgits to organize all required stuff for my stay in Malaysia. I have already written to Malaysia Airlines on their website on 13th Sep 2015 & several mails to their firstname.lastname@example.org & their senior management team i.e. Peter Bellew & its been more than 1 month & no response or resolution on the given case. The details of mine are mentioned as below Х Name: Sachin Mehta Х Booking Reference No: WVBNW Х Flight Date: 10th Sep 2015 Х Seat No: 11 H Х Depart From: Melbourne Х Travel To: Kuala Lumpur
14 October 2015 Guest
OMG.. Never!! Never!! .. once I flew 4years ago they lost my baggage.. returning to Auckland, I then vowed myself never to take MH. But on 17/09/2015 I thought why not give it a try again, as I got the date I wanted to travel through MH. So with a positive mind (fingers crossed) booked the flight. Flight was delayed in Auckland for 2hrs, this gave me a layover in KL airport for 6hrs (when originally it was to be for an hour), I was to land at my destination at 10am which gave me time to attend a wedding which was the whole purpose of this trip. No accommodation provided, no KUL ground staff was friendly, no meal vouchers was offered and on top of it, I missed the wedding. Spoilt my whole vacation. Called MH the other day and wanted to bring forward my return date, inorder to avoid the same fate... Pathetic customer service assured everything would find and they cannot change the date.. upon returning same fate... so missed 2 days of pay and leave.. complained to MH through Feedback, its been a week now, still waiting for a call/replay.. I have already got several people/colleagues not to book MH as we are approaching holiday season. I already got 8 of my friends and family booking out of MH and more to come.. I wouldn't want them to go through what I went through.. NO WAYYYY...
10 October 2015 Rose
Never again!!. had been travelling for nearly 7wks and when we got to HK airport they told us they had cancelled our flight and rebooked it to the day before!!........via Sydney and a further 10hrs delay- waiting in airports> Finally got home but.....NO luggage!! 2days later after a lot of phone calls and chasing, luggage finally arrived. No wonder the airline is going rough-NOT impressed. Had 11 internal flights with other airlines and no probs until this last leg
27 September 2015 Guest
Why does MAS require you to call them before you flight and ask for a kids meal???? This is ridiculous. No my 2.5 year old child doesn't want chicken with chilli sauce you incompetent flogs. Only airline I've ever used that asks you to call them to tell you a child's meal Is required. MAS. In order to buy a ticket for my kid I need to specify all his details including age. Work it out!!!!!
27 September 2015 Guest
I flew on the "state of the art " A380 recently from Malaysia to London. Hostess were all good and flight was comfortable. By the end of the flight 6 out of the 8 toilets were out of order!! I remember when I first got on the flight I took my child to the toilet and the wall behind the toilet was breaking away. Not sure who is looking after maintenance but I think they might not be qualified.
20 September 2015 charlish
I have just booked a one way ticket for a 5 week old baby from Bangkok to Adelaide and was charged a flat fee of 490 Australian dollars. Considering the baby does not eat drink or has luggage I think it is far too expensive. I will not be using malasian again
18 September 2015 Guest
I agree with others about the terrible online booking system - worst ever experienced and I'm a frequent traveller. Despite misgivings in light of recent incidents and some concerns over its financial stability, I tried to book a flight for our family of four as it had very good flight times and connections. After entering all of our details, the system crashed when I tried to proceed to payment. Unfortunately when I tried to rebook the cost was $1000's more. I called their customer service and after an hour of waiting and providing details including credit card details they couldn't book the flight at the lower price (even though I sent screen shots with the price and error message). They advised me to send an e-mail and that they couldn't transfer me to anyone who could discuss the problem (only e-mail). More waiting and the final response is that the booking engine is live during the time you enter your passport details and prices subject to change (within those minutes you are in booking). What a * of time - never again. Will go back to more reputable, customer focused airlines.
18 August 2015 Guest
I took a flight on 4/8/2015 from London Heathrow to Kuala Lumpur (MH 0001),check in at 8pm as the departure time is 10pm. At 9.45pm the gate still not open! At gate 6 finally open but it 10 pm and announced 30 minutes delayed. Been waiting more than 30 minutes then finally allowed family with children get in first. As soon as we walk in the plane you can feel the heat with no air... The captain announced that the air conditioning is not ready so they open all the doors to let the air in to make it cooler. It took more the 2hours (delay)!! The plane was so noisy,head phone is not working,reading light not on and the toilet was blocked!! 2hour just before landing,we having meals and suddenly the plane was like a roller coaster and make everyone sick! There was a guy in front of me was picnic attack and ask the air hostess for help but no one care! Such a bad service and no manners!! After safe landing we thought we can get out of the plane but was waiting for quite some time the captain announced that the plane door is shut down due to no power and waiting for the engineering to get the power on....they were no air at all. Still waiting with no answer till the captain announced again and said he going to change the plan is shut down all the power (turn off all lights) and told have to carefully walked out in the * !! Finally one by one passenger walk out the plane!! Suppose 5.25pm arrived but it was 8.30pm!! No response from Mas!!