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18 November 2017 Guest
Guest : I've purchased a ticket from Turkish Airlines on the 7th of April - but something happened their your system, and I got something else than I've bought. In Turkish Airlines’ online system, I choose two return tickets from London to Bishkek. It departed London on the 28th of May, 17:00, and arrived to Bishkek at 8:45 (29th of May). Instead, after booking, I got a ticket that departs London on the 27th of May, 11:00. This is not what I choose in the online menu, and I checked numerous times the dates and the flights. I also read it out loud as I was in a Skype call with my boyfriend. Also, I purchased the ticket for two people: myself and my boyfriend. His name is Benedek Paskuj. I did check the name for typos and everything - I wrote it down correctly. But after I purchased the ticket, I got a ticket for myself, and someone called Feg Gerreheh. This is absolutely not what I wrote - I have never ever heard this name or knew anyone with this name. Also, this is not a small typo that could have been my mistake - this is a entirely different name from my boyfriend’s name. In addition, again, I've checked numerous times the price of the tickets - it was 628,20 GBP. I filled out everything concerning my bank card, accepted everything, and clicked 'BUY'. After I've done all this, the ticket says that the cost was 711,6 GBP. Again, this is not what I've purchased! I think all of these clearly show that there was something wrong with Turkish Airlines’ webpage or system. I instantly contacted customer support, and filled out an official complaint. Next day, I got the first reply which stated that they could not do anything about this, the only thing that they could offer is to buy a ticket which is more expensive that the one I payed for (which was already more expensive than the one I wanted!), and then they will reimburse me for the previous one. Again, I called the customer support, and the tone of the woman who spoke to me was absolutely outrageous - she was extremely rude and condescending, and she treated me as I was a liar. Since then, I escalated this further with Turkish Airlines, waited 7 days for their official response that I got a few hours ago and which stated the same - no problem with the webpage, period. As I’m sure that this is not true, so now I’ll try alternative ways to raise and find a solution to my problem e.g. customer protection bodies. Anyone had any similar experiences with Turkish Airlines? YES, THESE PEOPLE ARE THE WORST AIRLINE EVER!!! THEY ARE A DISGRACE!! THE STAFF ARE RUDE AND EVEN LAUGH AT MY SITUATION ON THE PHONE!!! LIARS, CHEATERS, FRAUDSTERS!! AND THERE IS NO ACTUAL OFFICE OR EVEN MANAGER TO TALK TO, ONLY OPTION IS EMAIL THEM!!! WHAT A JOKE !!!! DO NOT USE THIS AIRLINE!!!!!
18 November 2017 Guest
CONTINUED..... I THEN CALLED BACK TICKETING AND SPOKE TO THE THIRD PERSON, PERINDA, WHO WAS NOTHING SHY OF RUDE AND OFFENSIVE AND EVEN LAUGHED AT MY SITUATION, TWICE!!!! SHE AGAIN CONFIRMED THAT YES I CAN TRAVEL TO OTHER COUNTRIES AND WE DISCUSSED DATES AND PRICES AGAIN, ALTHOUGH AT THIS POINT I SAID I DO NOT WANT TO PAY FOR THESE CHANGES AS I HAVE BEEN MISINFORMED FOR OVER 2 MONTHS AND HAVE THE EMAIL PROOF OF THIS, AND THE DAY BEFORE TRAVEL, WHEN I CALL TO CANCEL OR DELAY MY FLIGHT, SEVERAL PEOPLE TELL ME THE CORRECT INFORMATION, THAT YES I DID HAVE OPTIONS AND YES I COULD HAVE CHANGED DESTINATIONS. I WAS VERY UPSET AND * . THIS HAS CAUSED ME SO MUCH WORRY AND STRESS. THIS WAS INITIALLY CAUSED BY ME NOT GETTING MY INDIA VISA, HOWEVER, IF I WAS GIVEN THE CORRECT INFORMATION WHEN I FIRST DELAYED MY FLIGHT, I WOULD HAVE TRAVELED TO ANOTHER COUNTRY ALREADY. EVERY SINGLE RESPONSE I HAVE HAD FROM THE EMAIL CUSTOMER SERVICES TEAM HAS BEEN A FLAT NO, AND THEY START QUOTING ME THE TICKET AND FARE RULES, BUT ALL OF THAT WAS WRONG. I HAVE SINCE THE 13TH NOVEMBER SENT TWO COMPLAINTS VIA THEIR COMPLAINT/FEEDBACK FORM AND HAVE HAD ONE REPLY STATING THEY 'HAVE CHECKED ALL MY CALLS, AND THEY FIND NOTHING WRONG'', THIS IS JUST PURE CRAZY AND IT'S A FLAT OUT LIE! ALL THEY HAVE TO DO IS LISTEN TO ALL OR ANY OF MY CALLS MADE TO THE TICKETING AND CUSTOMER RELATIONS TEAM ON THE 12TH NOVEMBER, ESPECIALLY MY QUOTES FROM THE TICKETING STAFF, JENUS, PERINDA AND OTHERS. I HAVE ALL THE NAMES, DATES, PRICES THAT WE DISCUSSED ON THE 12TH. THE RESPONSES I HAVE HAD FROM THE EMAIL TEAM ARE JUST PATHETIC. ALL I HAVE EVER HAD ARE THESE ROBOTIC, COPY AND PASTED FEELING REPLIES FROM PEOPLE JUST REPEATING THEMSELVES AND ESSENTIALLY CALLING ME A LIAR! HOW CAN THEY HAVE CHECKED ANY CALLS?!? BECAUSE IF THEY HAD, THEY WOULD HEAR OVER 2 HOURS OF CONVERSATIONS WITH ME AND THE VARIOUS STAFF ON THE 12TH NOVEMBER!! I TOLD THEM THAT I HAD EMAILS FROM THE COMPLAINT/FEEDBACK TEAM TELLING ME NO NO NO AND THE TICKETING STAFF ON THE DAY HAD NO COMMENT, THEY DID NOT WANT TO ADMIT THAT OR GET INVOLVED. I HAVE REQUESTED THAT THEY EITHER REFUND ME IN FULL AND OR ISSUE ME A TICKET FROM THE LIST OF OPTIONS GIVEN. I HAVE BEEN NOTHING BUT SUBMISSIVE TO THESE HIGHLY UNPROFESSIONAL PEOPLE AND OFFERED TO PAY EXTRA FEES, YET ALL THIS PATHETIC AIRLINE HAS DONE IS GIVE ME FALSE INFORMATION, THEY HAVE CONTRADICTED EACH OTHER, THE PEOPLE WHO RESPOND IN THE EMAILS ARE DETACHED AND YOU CAN TELL THEY DO NOT GIVE A * AND ARE LITERALLY COPYING AND PASTING FROM THE PREVIOUS EMAILS. PLEASE AADR, I HOPE YOU CAN SEE THAT I HAVE BEEN TREATED VERY UNFAIRLY AND UNJUSTLY AND JUST INCORRECTLY!! AND HELP TO GET A POSITIVE RESULT.
18 November 2017 Guest
Hello, in brief. I booked my flights in early July for India. I did not get my visa so in September I had no choice but to move my flight back, this cost me another £150.00. When I did this I also asked if it is possible to change the destination of my ticket to another country altogether. I was told no, I was also told I have to travel by the 14th December as my ticket was for 6 months only and it was one of their own issued tickets. So after that I decided to make a special request and I asked them several times via e-mail for a change of destination and they said no and also on the phone they said no. A total of 6/7 times they replied back saying no they can not change destination etc etc. I told them I did not mind paying any fees as long as I would not lose out on my flight altogether. They said no. So, the 2nd flight date arrived which was 13th November, I called to either change my flight again to around the 14th December or just cancel the flight. I spoke to a man called Jenus and I told him about my previous and various requests for a change of destination and he outright stated the 'YOU ARE ABLE TO CHANGE YOUR DESTINATION'', AND GAVE ME A LIST OF AROUND 12 COUNTRIES IN THAT REGION, HE SAID THE TICKET, ACCORDING TO THE TICKET RULES, HAD TO BE USED FOR A COUNTRY IN THAT REGION AND ALSO THAT IF I MOVED IT AGAIN WITH HIM THAT I WOULD BE ABLE TO HAVE A TOTAL OF ONE YEAR FROM THE DATE OF BOOKING, TO TRAVEL WITHIN. WE THEN WENT ON TO DISCUSS IN INTRICATE DETAIL, 10/12 DIFFERENT DESTINATIONS AND PRICES AND DATES. I TOLD HIM I WAS NOT HAPPY ABOUT BEING TOLD THE OPPOSITE FROM THE CUSTOMER RELATIONS STAFF VIA E-MAIL FOR OVER 2 MONTHS. BUT AS PER USUAL HE DID NOT WANT TO GET INTO THAT AND SAID TO COMPLAIN IF I WANTED, WHICH IS A COMPLETE * OF TIME AS ALL TA ALLOW PASSENGERS TO DO IS EMAIL A TEAM IN TURKEY WHO WILL GET BACK TO YOU WITHIN A FEW DAYS OR WEEKS SOMETIMES. SO, AT THIS POINT, WHILE SPEAKING TO JENUS, THE DAY BEFORE TRAVEL, HAVING BEEN ADVISED YES I CAN CHANGE DESTINATIONS, YES I DO HAVE A LIST OF 10/12 COUNTRIES TO CHOOSE FROM, I HAD THE PRESSURE OF MAKING A DECISION THERE AND THEN, AND ALSO I HAD NO OPTION BUT TO ALSO PAY ALL OF THE REQUIRED FEES, SUCH AS ADMIN AND FARE DIFFERENCE. I WAS NOT AT ALL HAPPY ABOUT IT AND SAID I DO NOT WANT TO PAY BECAUSE IF I WAS TOLD THE CORRECT INFORMATION WHEN I FIRST DELAYED MY FLIGHT, I WOULD HAVE JUST CHANGED COUNTRIES THEN AS THE INDIA VISA PROCESS IS VERY LONG. HE SAID HE COULD NOT DO ANYTHING AND SAID I SHOULD COMPLAIN VIA CUSTOMER SERVICES, WHICH I DID. I HAVE A FULL LOG OF ALL THE DATES AND PRICES AND INFORMATION I DISCUSSED WITH THIS MALE IN TICKETING. HE ALSO ADVISED I HAD TO MAKE A CHOICE BY 8.15AM ON THE MORNING OF THE FLIGHT OR I WOULD HAVE TO PAY AN EXTRA 200 EUROS PER TICKET TO MAKE CHANGES AFTER THAT POINT! AT THIS POINT I REALIZED I HAD BEEN MISINFORMED VERY MUCH SO I WENT THROUGH TO CUSTOMER RELATIONS, I SPOKE TO A MALE WHO TOOK MY URGENT ISSUE COMPLAINT, WHICH TOOK 45 MINUTES, AND HE SAID HOPEFULLY SOMEBODY WILL CALL ME BACK BEFORE MY FLIGHT. (THIS DID NOT HAPPEN) SO I THEN CALLED BACK THE TICKETING DEPARTMENT AS I REALLY WANTED TO BE SURE WHAT JENUS WAS TELLING ME WAS INDEED CORRECT, AND I WENT ON TO SPEAK TO 3 OTHER TICKETING STAFF WHO AGAIN WENT INTO DETAILS ABOUT ALTERNATIVE COUNTRIES AND DATES AND PRICES. I ALSO AGAIN WAS SENT THROUGH TO CUSTOMER RELATIONS TO REQUEST THE URGENT CALL BACK AGAIN, SEEING AS MY FLIGHT WAS DUE THE NEXT MORNING. I WENT THROUGH TO CUSTOMER RELATIONS AGAIN AND GUESS WHAT, THE PREVIOUS GUY HAD NOT EVEN LOGGED MY COMPLAINT AND URGENT CALL BACK REQUEST!! IT WAS A COMPLETE NIGHTMARE! EITHER WAY HE WAS ABLE TO GET MY INFORMATION FROM THIS GUY AND RE-LOGGED MY URGENT COMPLAINT/ISSUE/REQUEST FOR HELP
12 October 2017 Guest
people should know that TURKISH AIRLINES is a * airlines, * they are 1st European Airlines, how come??? They lost my luggage and return it fr om my origin, and did not even trace wh ere is this person heading to, I suffered without anything with me during my trip to Europe, and had to fly emergency to my home country just to get some of necessities. I waited for almost 2 months after long follow-up luckily my luggage was returned to me by the origin airlines. Upto present, I am still waiting for their response regarding the damage claims, but no more response. WE MUST BOYCOTT AND ABANDON THIS CHEAP STUPID AIRLINES.
29 August 2017 Nona
My mom was travelling from Tehran(IKA) to Montreal (YUL) and the flight had 2 stops, one in Istanbul and one in Nice . The flight # TK873 (Tehran to Istanbul), #TK1813 (Istanbul to Nice) and #AC1933(Nice t Montreal). She was travelling with Iranian passport and she has a valid Canadian visa stamped in her passport . The Turkish airline agent issued two boarding passes in Iran for the flights from Tehran to Istanbul and Istanbul to Nice.Also, he checked my mom's visa in Iran and there was not any problem. The agent, in Istanbul, claimed that my mom needed a transit visa, however my mom got the exemption, since she has a valid Canadian visa. she doesn't need a transit visa . Then, the agent reported it as missing document and my mom missed the flight. I filled in the feedback form in their website and provided them with all necessary document ( Canadian Visa, boarding passes, ...). But they are not taking responsibility of their mistake.
25 August 2017 Guest
will there be a problem at check in with turkish airline if the first and last name are interchanged on the ticket but spelled correctly
23 August 2017 Dr. Chanchal Singh Kale
Its a big shame for Turkish Airlines that i forgot my paper notebook there in my seat while leaving the flight and just after that i had contacted with them but they were behaving like fools and even did not bother to reply us. After that we have sent an email to them them but no reply and they don't understand that notebook for me is so important. Really i have never ever seen this kind of pathetic airlines.
14 August 2017 Guest
the website has broblem, it is only me has prothe website has broblem, it is only me has problem or others as well?blem or others as well?
13 August 2017 kayode akindele
E-Ticket No 2351215379198 Reservation No 1JK9XM On July 29, 2017, Bykotabs Travels Ltd, booked a flight for Owoeye Azeez olaniyi and the Flight Ticket was issued by Cititravels July 29, 2017. The traveler was meant to travel on the 31 July, 2017 but he got late to Muritala Muhammed Int'l Airport, Ikeja, lagos and the departure date had to change from 31 July to 1 Aug, 2017 with reissued sum, which was handled by TK Airline over the counter. The reissue was done by Turkish Airline thereby, it has being collected from the Issuing Agent - CitiTravels. The Customer in Concern is seeking for the cancellation and refund of his return leg of KBP - LOS for 21 Aug, 2017. How can we resolve this please, The question is 1. Will TK Airline do the cancellation and refund? 2. Can CitiTravels the Ticket Issued Agent treat the cancellation and refund. We need your swift response on this issue, so as to treat before the return date of 21 aug, 2017.
12 August 2017 Guest
Travelled RSA to Istanbul in July 2017. Rubbish airlne, rubbish service, drink served 3 hours into flight with disgusting food. Leg room minimal and when seat in front goes into recline position,,,claustrophobia ensues! Promises of accommodation to compensate for 11 hour stopover never materialize. Arrogant and rude. Will never ever travel Turkish Airlines again!
11 August 2017 Guest
Hi! I have the same problem! How was your issue resolved?? Guest : I purchased a ticket for my wife and daughter through the Turkish Airlines website. I used SOFORT as the payment method. I was transferred to the payment website where I entered my bank details and the payment was successful. Now, upon directing back to the Turkish airlines website, I received no tickets or a booking reference. I got a an error screen. Money is transferred and deducted from my account but no ticket. I called the customer service, they told me no record of my booking. But, the money will be refunded withing 24 to 48 hours. Now 5 days still no money. I got an email asking for my bank info. I replied, then I got an auto response that the email is not in use !! I entered a message through their useless feedback system !! still no feedback or answer. I call they tell me wait we have no information in a very rude and condescending tone. They never acknowledge their mistake or apologise. I am considering my legal options and will start with lodging a formal complain with the consumer centre here in Germany !!
24 July 2017 Guest
Just to confirm, you can't enter MM number during the check in even they are star alliance member.
24 July 2017 Guest
The worst site ever!!! Server busy all the time - even at 03:00 AM - busy company I believe so.... Guest : The worst site ever!!! Server busy all the time - even at 03:00 AM - busy company I believe so.... Just to confirm, you can't enter MM number during the check in even they are star alliance member.
24 July 2017 Guest
The worst site ever!!! Server busy all the time - even at 03:00 AM - busy company I believe so....
15 July 2017 Guest
I tried to book a TA flight to Tashkent via Istanbul - so far so good till I got to enter 'passenger details' at which point i kept getting an error message. I phoned the office at Heathrow who told me they could book the flights but i would have to pay more - despite all the hassle I went through on line and having to make the call! My son eventually bought the tickets for me paying over £100 more! I made a complaint via their comments screen - response - i hadn't given them an error message number. I do have one recorded - of the many error messages, but i can't continue with the complaint as first they say the e-mail address no longer works and when I tried the new link it put me through to their comments screen. I entered my customer comment reference number - which - surprise, surprise - they do not recognise. Their customer service is abysmal! bottom of the league for the "europes favourite airline' - I don't think!
03 July 2017 Guest
I was waiting 8 hours for my second flight from Ataturk airport, and when the gate number came i went to the gate and asked a staff if this is the gate and he checked there and said yes. I sat there but it was too late when i noticed its not boarding and ran to the "information" and he said I've missed it so they made me buy a new ticket for the next flight for 400 Euros. I heard no announcement and the boarding list tv was too far away from the gate. but they said even though I had my flight card, I cant have any of my money back.
12 June 2017 Guest
My nephew is flying from Ercan to Lagos Nigeria, but has to tranfer from SAW to IST and as I undersatnd he needs a transit visa to catch his connecting flight. he is a student in Northern Cyprus
31 May 2017 Guest
There was a flight transit in turkey from finland to egypt yesterday the passenger is missing he arrived to turckye checked in but didt take the flight to egypt we are looking for him and we dont knwo what to do if any one have any info what to be done in such cases
25 May 2017 SU535
The support team of the Turkish Airlines is one of the most qualified supporting and effecting in the region. The maximum time allowed to response is 10 days according to the domestic procedure set in the Turkish Airlines staffing rules. The ICAO rules and the domestic Federal Republic law requiere a passenger to wait for the responce first prior to the intiation any claim to the official instance (body). If a passenger is able to prove a material or moral damage without the external support, go ahead for free!
24 May 2017 Guest
I purchased a ticket for my wife and daughter through the Turkish Airlines website. I used SOFORT as the payment method. I was transferred to the payment website where I entered my bank details and the payment was successful. Now, upon directing back to the Turkish airlines website, I received no tickets or a booking reference. I got a an error screen. Money is transferred and deducted from my account but no ticket. I called the customer service, they told me no record of my booking. But, the money will be refunded withing 24 to 48 hours. Now 5 days still no money. I got an email asking for my bank info. I replied, then I got an auto response that the email is not in use !! I entered a message through their useless feedback system !! still no feedback or answer. I call they tell me wait we have no information in a very rude and condescending tone. They never acknowledge their mistake or apologise. I am considering my legal options and will start with lodging a formal complain with the consumer centre here in Germany !!
10 May 2017 Guest
The whole airport is a complete joke. I been to many airports over the years and this place is by far the worst place. Your treated like animals off to slauter. Rude staff right across the board.