hi am trying to cancel a ticket l book for my sister but when l want to submit the ticket l want to cancel it gives me an error message. please help
I have been trying to make a booking through the turkish airlines websight now for two days'but with no luck 'after putting passenger information in 'there is a error message.
Dear Sir or Madam. I am writing this review to let you know that my experience booking my flight to England with Turkish airlines has been very poor. Living in South Africa we couldn't even find our currency which I am amazed at. We booked our flight with you found your website very misleading and when we booked our flight and seats we didn't get the tickets for the flight nor the booking for the seats. When we tried to ring your offices in Cape Town with 5 different nos. no one answered the phones. We were forced to go to Cape Town airport which is very time consuming and costly. The young lady who dealt with us was quite helpful, she says she knows they have a communication problem, sadly that was no help to us. She managed to run off our tickets so at least we got them but the inconvenience you put us to I think is very poor and if I had realised I would not have been booking with Turkish airlines as it has been the worst experience of any airline we have booked with so far and I hope that you will reply to these comments with an explanation of the poor experience we have had. We fly out of Cape Town on 9th May so with a bit of luck you should find time to reply. My name is Robert Mayhew, my email address is; sylvia.m.mayhew @gmail.com I am looking forward to what your response is to this very disappointing experience.
Turkish airlines has zero accountability, zero care for complaints and customer satisfaction and embarrassingly denied my entire business class experience. Worst airline ever!!!!!!
I met every requirement to board turkish airline from johannesburg to havana on 12th december 2017. if i did not, immigration in Johannesburg airport will not ever allow me to fly. if turkish air is saying its not their responsibility to check passenger's documents, so how come turkish air start to check documents at istanbul and not johannesborg in the first place ? even the consul of cuba in south africa confirmed me, even the ambassador of cuba in tuirkey confirmed with a letter to board me,the consul of cuba in south africa was on telephone asking to speak to officials of turkish air but none of turkish air staff wanted to speak to cuba consul on phone or even to contact the embassy of cuba directly to confirm my document. Me what i saw was racism on part of turkish air at istanbul airport,yet other passengers were boarded. Before my departure at Johannesburg airport, turkish air checked my documents and confirmed and allowed me to fly, only to keep my stranded at istanbul refusing to board me on my business class ticket. why did turkish air board me from johannesburg if they were not satisfied with my documents ...passport and visa which they confirmed before boading me from johannesburg airport. Please sir i want you to kindly assist me to get my business class ticket from turkish air and also to compensate me according as i missed other connecting flights also ...Please sir i want justice ,please help me.
Unbelievable bad service from a 5 star airways company. Its our first time we travel with you.We are live in Thessaloniki Greece and we know already that this airport had issues with radar system the last month and more.How its possible a big and serious company like Turkish airlines to risk and booked flights from this airport when already know that 80% cancel cause mist fog that a bad excuse from Turkish sale manager imagine that in England must no flight never cause mist weather.After the cancellation we must take bus travel 7 hours to Athens instead there is another closer airport Kavala town only 2 hours away. Our Odyssey don't finished wait another 2 ours delayed at Venizelos airport in Athens to take the plane of Turkish air lines to Istanbul.Another 2 hours delayed to Bangkok airport run like crazy exhausted with luggage to catch plane to Krabi and missed it 2 hours for the next flight. Result of Turkish airline trip 1 lost bag and one destroyed. My name is Theodoros Apostolidis and the awful flight was TK 1882,TK
Good morning Sir/Madam I'm an always business class client of Turkish airlines, i was really surprised with the experience that i had with my trip from Bangkok to Bamako and my trip back to bangkok. Ticket number : 235 5979 364617 I had a business class ticket but it seems like economy the experience. The seat from Istanbul to Bamako they were not comfortable at all as if it's economy and the service was not the level of business that im used on it at turkish airlines and other airlines. And on the way back the experience was worse than the going. From Istanbul back to bangkok the hostess came to me and asking me to change my seat and give it to another person, i don't think this is the way to be treated in business class. She embarrassed me infront of the other passengers because the other seat by my side was empty and she wanted to give the 2 seats for the couples that they were newly married . This is not her job, she moved to a seat near a person all the way drinking alcohol and i was not comfortable at all. This bad experience that i had with turkish airlines it will made me not repeat travelling with them anymore. Best regards Mohamed El Amine
Dear Sir, I am seeking your support to add the missing points for my travel .I sent email but no action since I discovered that person who provided me boarding did not include my points for the flights from Mauritania to Istanbul on 20 December 2017. I would appreciate to solve this issue . Here is the details: My e Ticket number 35 5765324869 FOR DAOUD OTHMAN/NABIL MR
I’m very disappointed with the service at the airport and the airlines as well. I mean, if the flight has been delayed, why don’t infrorm thru the text or email notification? What for customers filled in the form and information but you didn’t let us know in advance? One more thing, the airport is okay for me. But if you have long transit and wait more that 2 hours, you will be stressful and easily get mad with everything around you. The worst part, I want to highlight over here, the wifi only provided free for 2 HOURS only! What happens if my flight will be delayed more than 2 hours?! No wifi?! How to get the work and get through all the rough time? You don’t know the wifi is the only thing to comfort customer! Yeah, maybe you say we could go to hotel in airport! But I’m concern about the other customers who cannot afford it! What you would do for family with kids? Not everyone has money like those in business class. Btw, I always travel to Ercan for work, if only there’s another airlines that Turkish Airlines, I would choose the other one. Sometimes, there are workers who can’t even speak English, I know English isn’t your essential language to learn, but as foreigner customers, we feel offended with your arrogant attitude when Turkish workers rolling their eyes toward us. Where’s the manner? Feeling so disappointed, sometimes it is hard to deal with other people but as an outsider who is not coming from here, I have to be rational and not to make a problem. Please fix the wifi extension and please use your notification system for customers! Please give extra English lesson. Just simple English is enough to comfort us!
I am looking for some one to help me how to get re-imbursement for in-transit visa. I was travelling from New Delhi to SFO on 31st Dec 2017. My flight got delayed by more than 24 hrs and I had to stay in Istanbul with my 4 year kid. I applied for in-transit visa and paid for the same at Istanbul airport. How to get the re-imbursement for that?
My name is Annette emin l am USA citizen We got two tickets to north Cyprus.the trip is great When we come back to Istanbul spend 3 days my husband USA passport is going to expired Jan 20 2018 they did not give him visa They let us in he cannot go back to California l am shock l cry l am disable Thank you Turkish air line for not checking my husbands USA passport he is 78 years old l cannot leave him here. This is my last time going with Turkish air line I have to go to USA embassy Monday morning l have no time left we are leaving to go back home my husband is stuck here thank you for screw us up
I lost my phone in your flight on 28th November on transit to USA from Ghana. My seat number was 24F. The other details are class sinif 0630. I will be returning to Ghana through istanbul on 13th December 2017 and would like you to forward it to p.o box ct 4603, hfc bank, accra ghana. Thank you
Guest : I've purchased a ticket from Turkish Airlines on the 7th of April - but something happened their your system, and I got something else than I've bought. In Turkish Airlines’ online system, I choose two return tickets from London to Bishkek. It departed London on the 28th of May, 17:00, and arrived to Bishkek at 8:45 (29th of May). Instead, after booking, I got a ticket that departs London on the 27th of May, 11:00. This is not what I choose in the online menu, and I checked numerous times the dates and the flights. I also read it out loud as I was in a Skype call with my boyfriend. Also, I purchased the ticket for two people: myself and my boyfriend. His name is Benedek Paskuj. I did check the name for typos and everything - I wrote it down correctly. But after I purchased the ticket, I got a ticket for myself, and someone called Feg Gerreheh. This is absolutely not what I wrote - I have never ever heard this name or knew anyone with this name. Also, this is not a small typo that could have been my mistake - this is a entirely different name from my boyfriend’s name. In addition, again, I've checked numerous times the price of the tickets - it was 628,20 GBP. I filled out everything concerning my bank card, accepted everything, and clicked 'BUY'. After I've done all this, the ticket says that the cost was 711,6 GBP. Again, this is not what I've purchased! I think all of these clearly show that there was something wrong with Turkish Airlines’ webpage or system. I instantly contacted customer support, and filled out an official complaint. Next day, I got the first reply which stated that they could not do anything about this, the only thing that they could offer is to buy a ticket which is more expensive that the one I payed for (which was already more expensive than the one I wanted!), and then they will reimburse me for the previous one. Again, I called the customer support, and the tone of the woman who spoke to me was absolutely outrageous - she was extremely rude and condescending, and she treated me as I was a liar. Since then, I escalated this further with Turkish Airlines, waited 7 days for their official response that I got a few hours ago and which stated the same - no problem with the webpage, period. As I’m sure that this is not true, so now I’ll try alternative ways to raise and find a solution to my problem e.g. customer protection bodies. Anyone had any similar experiences with Turkish Airlines? YES, THESE PEOPLE ARE THE WORST AIRLINE EVER!!! THEY ARE A DISGRACE!! THE STAFF ARE RUDE AND EVEN LAUGH AT MY SITUATION ON THE PHONE!!! LIARS, CHEATERS, FRAUDSTERS!! AND THERE IS NO ACTUAL OFFICE OR EVEN MANAGER TO TALK TO, ONLY OPTION IS EMAIL THEM!!! WHAT A JOKE !!!! DO NOT USE THIS AIRLINE!!!!!
CONTINUED..... I THEN CALLED BACK TICKETING AND SPOKE TO THE THIRD PERSON, PERINDA, WHO WAS NOTHING SHY OF RUDE AND OFFENSIVE AND EVEN LAUGHED AT MY SITUATION, TWICE!!!! SHE AGAIN CONFIRMED THAT YES I CAN TRAVEL TO OTHER COUNTRIES AND WE DISCUSSED DATES AND PRICES AGAIN, ALTHOUGH AT THIS POINT I SAID I DO NOT WANT TO PAY FOR THESE CHANGES AS I HAVE BEEN MISINFORMED FOR OVER 2 MONTHS AND HAVE THE EMAIL PROOF OF THIS, AND THE DAY BEFORE TRAVEL, WHEN I CALL TO CANCEL OR DELAY MY FLIGHT, SEVERAL PEOPLE TELL ME THE CORRECT INFORMATION, THAT YES I DID HAVE OPTIONS AND YES I COULD HAVE CHANGED DESTINATIONS. I WAS VERY UPSET AND * . THIS HAS CAUSED ME SO MUCH WORRY AND STRESS. THIS WAS INITIALLY CAUSED BY ME NOT GETTING MY INDIA VISA, HOWEVER, IF I WAS GIVEN THE CORRECT INFORMATION WHEN I FIRST DELAYED MY FLIGHT, I WOULD HAVE TRAVELED TO ANOTHER COUNTRY ALREADY. EVERY SINGLE RESPONSE I HAVE HAD FROM THE EMAIL CUSTOMER SERVICES TEAM HAS BEEN A FLAT NO, AND THEY START QUOTING ME THE TICKET AND FARE RULES, BUT ALL OF THAT WAS WRONG. I HAVE SINCE THE 13TH NOVEMBER SENT TWO COMPLAINTS VIA THEIR COMPLAINT/FEEDBACK FORM AND HAVE HAD ONE REPLY STATING THEY 'HAVE CHECKED ALL MY CALLS, AND THEY FIND NOTHING WRONG'', THIS IS JUST PURE CRAZY AND IT'S A FLAT OUT LIE! ALL THEY HAVE TO DO IS LISTEN TO ALL OR ANY OF MY CALLS MADE TO THE TICKETING AND CUSTOMER RELATIONS TEAM ON THE 12TH NOVEMBER, ESPECIALLY MY QUOTES FROM THE TICKETING STAFF, JENUS, PERINDA AND OTHERS. I HAVE ALL THE NAMES, DATES, PRICES THAT WE DISCUSSED ON THE 12TH. THE RESPONSES I HAVE HAD FROM THE EMAIL TEAM ARE JUST PATHETIC. ALL I HAVE EVER HAD ARE THESE ROBOTIC, COPY AND PASTED FEELING REPLIES FROM PEOPLE JUST REPEATING THEMSELVES AND ESSENTIALLY CALLING ME A LIAR! HOW CAN THEY HAVE CHECKED ANY CALLS?!? BECAUSE IF THEY HAD, THEY WOULD HEAR OVER 2 HOURS OF CONVERSATIONS WITH ME AND THE VARIOUS STAFF ON THE 12TH NOVEMBER!! I TOLD THEM THAT I HAD EMAILS FROM THE COMPLAINT/FEEDBACK TEAM TELLING ME NO NO NO AND THE TICKETING STAFF ON THE DAY HAD NO COMMENT, THEY DID NOT WANT TO ADMIT THAT OR GET INVOLVED. I HAVE REQUESTED THAT THEY EITHER REFUND ME IN FULL AND OR ISSUE ME A TICKET FROM THE LIST OF OPTIONS GIVEN. I HAVE BEEN NOTHING BUT SUBMISSIVE TO THESE HIGHLY UNPROFESSIONAL PEOPLE AND OFFERED TO PAY EXTRA FEES, YET ALL THIS PATHETIC AIRLINE HAS DONE IS GIVE ME FALSE INFORMATION, THEY HAVE CONTRADICTED EACH OTHER, THE PEOPLE WHO RESPOND IN THE EMAILS ARE DETACHED AND YOU CAN TELL THEY DO NOT GIVE A * AND ARE LITERALLY COPYING AND PASTING FROM THE PREVIOUS EMAILS. PLEASE AADR, I HOPE YOU CAN SEE THAT I HAVE BEEN TREATED VERY UNFAIRLY AND UNJUSTLY AND JUST INCORRECTLY!! AND HELP TO GET A POSITIVE RESULT.
Hello, in brief. I booked my flights in early July for India. I did not get my visa so in September I had no choice but to move my flight back, this cost me another £150.00. When I did this I also asked if it is possible to change the destination of my ticket to another country altogether. I was told no, I was also told I have to travel by the 14th December as my ticket was for 6 months only and it was one of their own issued tickets. So after that I decided to make a special request and I asked them several times via e-mail for a change of destination and they said no and also on the phone they said no. A total of 6/7 times they replied back saying no they can not change destination etc etc. I told them I did not mind paying any fees as long as I would not lose out on my flight altogether. They said no. So, the 2nd flight date arrived which was 13th November, I called to either change my flight again to around the 14th December or just cancel the flight. I spoke to a man called Jenus and I told him about my previous and various requests for a change of destination and he outright stated the 'YOU ARE ABLE TO CHANGE YOUR DESTINATION'', AND GAVE ME A LIST OF AROUND 12 COUNTRIES IN THAT REGION, HE SAID THE TICKET, ACCORDING TO THE TICKET RULES, HAD TO BE USED FOR A COUNTRY IN THAT REGION AND ALSO THAT IF I MOVED IT AGAIN WITH HIM THAT I WOULD BE ABLE TO HAVE A TOTAL OF ONE YEAR FROM THE DATE OF BOOKING, TO TRAVEL WITHIN. WE THEN WENT ON TO DISCUSS IN INTRICATE DETAIL, 10/12 DIFFERENT DESTINATIONS AND PRICES AND DATES. I TOLD HIM I WAS NOT HAPPY ABOUT BEING TOLD THE OPPOSITE FROM THE CUSTOMER RELATIONS STAFF VIA E-MAIL FOR OVER 2 MONTHS. BUT AS PER USUAL HE DID NOT WANT TO GET INTO THAT AND SAID TO COMPLAIN IF I WANTED, WHICH IS A COMPLETE * OF TIME AS ALL TA ALLOW PASSENGERS TO DO IS EMAIL A TEAM IN TURKEY WHO WILL GET BACK TO YOU WITHIN A FEW DAYS OR WEEKS SOMETIMES. SO, AT THIS POINT, WHILE SPEAKING TO JENUS, THE DAY BEFORE TRAVEL, HAVING BEEN ADVISED YES I CAN CHANGE DESTINATIONS, YES I DO HAVE A LIST OF 10/12 COUNTRIES TO CHOOSE FROM, I HAD THE PRESSURE OF MAKING A DECISION THERE AND THEN, AND ALSO I HAD NO OPTION BUT TO ALSO PAY ALL OF THE REQUIRED FEES, SUCH AS ADMIN AND FARE DIFFERENCE. I WAS NOT AT ALL HAPPY ABOUT IT AND SAID I DO NOT WANT TO PAY BECAUSE IF I WAS TOLD THE CORRECT INFORMATION WHEN I FIRST DELAYED MY FLIGHT, I WOULD HAVE JUST CHANGED COUNTRIES THEN AS THE INDIA VISA PROCESS IS VERY LONG. HE SAID HE COULD NOT DO ANYTHING AND SAID I SHOULD COMPLAIN VIA CUSTOMER SERVICES, WHICH I DID. I HAVE A FULL LOG OF ALL THE DATES AND PRICES AND INFORMATION I DISCUSSED WITH THIS MALE IN TICKETING. HE ALSO ADVISED I HAD TO MAKE A CHOICE BY 8.15AM ON THE MORNING OF THE FLIGHT OR I WOULD HAVE TO PAY AN EXTRA 200 EUROS PER TICKET TO MAKE CHANGES AFTER THAT POINT! AT THIS POINT I REALIZED I HAD BEEN MISINFORMED VERY MUCH SO I WENT THROUGH TO CUSTOMER RELATIONS, I SPOKE TO A MALE WHO TOOK MY URGENT ISSUE COMPLAINT, WHICH TOOK 45 MINUTES, AND HE SAID HOPEFULLY SOMEBODY WILL CALL ME BACK BEFORE MY FLIGHT. (THIS DID NOT HAPPEN) SO I THEN CALLED BACK THE TICKETING DEPARTMENT AS I REALLY WANTED TO BE SURE WHAT JENUS WAS TELLING ME WAS INDEED CORRECT, AND I WENT ON TO SPEAK TO 3 OTHER TICKETING STAFF WHO AGAIN WENT INTO DETAILS ABOUT ALTERNATIVE COUNTRIES AND DATES AND PRICES. I ALSO AGAIN WAS SENT THROUGH TO CUSTOMER RELATIONS TO REQUEST THE URGENT CALL BACK AGAIN, SEEING AS MY FLIGHT WAS DUE THE NEXT MORNING. I WENT THROUGH TO CUSTOMER RELATIONS AGAIN AND GUESS WHAT, THE PREVIOUS GUY HAD NOT EVEN LOGGED MY COMPLAINT AND URGENT CALL BACK REQUEST!! IT WAS A COMPLETE NIGHTMARE! EITHER WAY HE WAS ABLE TO GET MY INFORMATION FROM THIS GUY AND RE-LOGGED MY URGENT COMPLAINT/ISSUE/REQUEST FOR HELP
people should know that TURKISH AIRLINES is a * airlines, * they are 1st European Airlines, how come??? They lost my luggage and return it fr om my origin, and did not even trace wh ere is this person heading to, I suffered without anything with me during my trip to Europe, and had to fly emergency to my home country just to get some of necessities. I waited for almost 2 months after long follow-up luckily my luggage was returned to me by the origin airlines. Upto present, I am still waiting for their response regarding the damage claims, but no more response. WE MUST BOYCOTT AND ABANDON THIS CHEAP STUPID AIRLINES.
My mom was travelling from Tehran(IKA) to Montreal (YUL) and the flight had 2 stops, one in Istanbul and one in Nice . The flight # TK873 (Tehran to Istanbul), #TK1813 (Istanbul to Nice) and #AC1933(Nice t Montreal). She was travelling with Iranian passport and she has a valid Canadian visa stamped in her passport . The Turkish airline agent issued two boarding passes in Iran for the flights from Tehran to Istanbul and Istanbul to Nice.Also, he checked my mom's visa in Iran and there was not any problem. The agent, in Istanbul, claimed that my mom needed a transit visa, however my mom got the exemption, since she has a valid Canadian visa. she doesn't need a transit visa . Then, the agent reported it as missing document and my mom missed the flight. I filled in the feedback form in their website and provided them with all necessary document ( Canadian Visa, boarding passes, ...). But they are not taking responsibility of their mistake.
will there be a problem at check in with turkish airline if the first and last name are interchanged on the ticket but spelled correctly
Its a big shame for Turkish Airlines that i forgot my paper notebook there in my seat while leaving the flight and just after that i had contacted with them but they were behaving like fools and even did not bother to reply us. After that we have sent an email to them them but no reply and they don't understand that notebook for me is so important. Really i have never ever seen this kind of pathetic airlines.
the website has broblem, it is only me has prothe website has broblem, it is only me has problem or others as well?blem or others as well?
E-Ticket No 2351215379198 Reservation No 1JK9XM On July 29, 2017, Bykotabs Travels Ltd, booked a flight for Owoeye Azeez olaniyi and the Flight Ticket was issued by Cititravels July 29, 2017. The traveler was meant to travel on the 31 July, 2017 but he got late to Muritala Muhammed Int'l Airport, Ikeja, lagos and the departure date had to change from 31 July to 1 Aug, 2017 with reissued sum, which was handled by TK Airline over the counter. The reissue was done by Turkish Airline thereby, it has being collected from the Issuing Agent - CitiTravels. The Customer in Concern is seeking for the cancellation and refund of his return leg of KBP - LOS for 21 Aug, 2017. How can we resolve this please, The question is 1. Will TK Airline do the cancellation and refund? 2. Can CitiTravels the Ticket Issued Agent treat the cancellation and refund. We need your swift response on this issue, so as to treat before the return date of 21 aug, 2017.
Travelled RSA to Istanbul in July 2017. Rubbish airlne, rubbish service, drink served 3 hours into flight with disgusting food. Leg room minimal and when seat in front goes into recline position,,,claustrophobia ensues! Promises of accommodation to compensate for 11 hour stopover never materialize. Arrogant and rude. Will never ever travel Turkish Airlines again!
Hi! I have the same problem! How was your issue resolved?? Guest : I purchased a ticket for my wife and daughter through the Turkish Airlines website. I used SOFORT as the payment method. I was transferred to the payment website where I entered my bank details and the payment was successful. Now, upon directing back to the Turkish airlines website, I received no tickets or a booking reference. I got a an error screen. Money is transferred and deducted from my account but no ticket. I called the customer service, they told me no record of my booking. But, the money will be refunded withing 24 to 48 hours. Now 5 days still no money. I got an email asking for my bank info. I replied, then I got an auto response that the email is not in use !! I entered a message through their useless feedback system !! still no feedback or answer. I call they tell me wait we have no information in a very rude and condescending tone. They never acknowledge their mistake or apologise. I am considering my legal options and will start with lodging a formal complain with the consumer centre here in Germany !!
Just to confirm, you can't enter MM number during the check in even they are star alliance member.
The worst site ever!!! Server busy all the time - even at 03:00 AM - busy company I believe so.... Guest : The worst site ever!!! Server busy all the time - even at 03:00 AM - busy company I believe so.... Just to confirm, you can't enter MM number during the check in even they are star alliance member.
The worst site ever!!! Server busy all the time - even at 03:00 AM - busy company I believe so....
I tried to book a TA flight to Tashkent via Istanbul - so far so good till I got to enter 'passenger details' at which point i kept getting an error message. I phoned the office at Heathrow who told me they could book the flights but i would have to pay more - despite all the hassle I went through on line and having to make the call! My son eventually bought the tickets for me paying over £100 more! I made a complaint via their comments screen - response - i hadn't given them an error message number. I do have one recorded - of the many error messages, but i can't continue with the complaint as first they say the e-mail address no longer works and when I tried the new link it put me through to their comments screen. I entered my customer comment reference number - which - surprise, surprise - they do not recognise. Their customer service is abysmal! bottom of the league for the "europes favourite airline' - I don't think!
I was waiting 8 hours for my second flight from Ataturk airport, and when the gate number came i went to the gate and asked a staff if this is the gate and he checked there and said yes. I sat there but it was too late when i noticed its not boarding and ran to the "information" and he said I've missed it so they made me buy a new ticket for the next flight for 400 Euros. I heard no announcement and the boarding list tv was too far away from the gate. but they said even though I had my flight card, I cant have any of my money back.
My nephew is flying from Ercan to Lagos Nigeria, but has to tranfer from SAW to IST and as I undersatnd he needs a transit visa to catch his connecting flight. he is a student in Northern Cyprus
There was a flight transit in turkey from finland to egypt yesterday the passenger is missing he arrived to turckye checked in but didt take the flight to egypt we are looking for him and we dont knwo what to do if any one have any info what to be done in such cases
The support team of the Turkish Airlines is one of the most qualified supporting and effecting in the region. The maximum time allowed to response is 10 days according to the domestic procedure set in the Turkish Airlines staffing rules. The ICAO rules and the domestic Federal Republic law requiere a passenger to wait for the responce first prior to the intiation any claim to the official instance (body). If a passenger is able to prove a material or moral damage without the external support, go ahead for free!
I purchased a ticket for my wife and daughter through the Turkish Airlines website. I used SOFORT as the payment method. I was transferred to the payment website where I entered my bank details and the payment was successful. Now, upon directing back to the Turkish airlines website, I received no tickets or a booking reference. I got a an error screen. Money is transferred and deducted from my account but no ticket. I called the customer service, they told me no record of my booking. But, the money will be refunded withing 24 to 48 hours. Now 5 days still no money. I got an email asking for my bank info. I replied, then I got an auto response that the email is not in use !! I entered a message through their useless feedback system !! still no feedback or answer. I call they tell me wait we have no information in a very rude and condescending tone. They never acknowledge their mistake or apologise. I am considering my legal options and will start with lodging a formal complain with the consumer centre here in Germany !!
The whole airport is a complete joke. I been to many airports over the years and this place is by far the worst place. Your treated like animals off to slauter. Rude staff right across the board.
THIS AIRLINE IS HORRIBLE. they don't admit their fault when the flight is delay due to which i got to book other flight at my own. The cutomer care is rude and insane and don't help their customers.
I'm facing a similar situation is there any solution? Guest : Worst airline ever!! Told me my passport was unacceptable and damaged. After lettin me fly on t twice before. Asked for help and they are Appalling. I'm disgusted and need to take this further
Worst airline ever!! Told me my passport was unacceptable and damaged. After lettin me fly on t twice before. Asked for help and they are Appalling. I'm disgusted and need to take this further
I've purchased a ticket from Turkish Airlines on the 7th of April - but something happened their your system, and I got something else than I've bought. In Turkish Airlines’ online system, I choose two return tickets from London to Bishkek. It departed London on the 28th of May, 17:00, and arrived to Bishkek at 8:45 (29th of May). Instead, after booking, I got a ticket that departs London on the 27th of May, 11:00. This is not what I choose in the online menu, and I checked numerous times the dates and the flights. I also read it out loud as I was in a Skype call with my boyfriend. Also, I purchased the ticket for two people: myself and my boyfriend. His name is Benedek Paskuj. I did check the name for typos and everything - I wrote it down correctly. But after I purchased the ticket, I got a ticket for myself, and someone called Feg Gerreheh. This is absolutely not what I wrote - I have never ever heard this name or knew anyone with this name. Also, this is not a small typo that could have been my mistake - this is a entirely different name from my boyfriend’s name. In addition, again, I've checked numerous times the price of the tickets - it was 628,20 GBP. I filled out everything concerning my bank card, accepted everything, and clicked 'BUY'. After I've done all this, the ticket says that the cost was 711,6 GBP. Again, this is not what I've purchased! I think all of these clearly show that there was something wrong with Turkish Airlines’ webpage or system. I instantly contacted customer support, and filled out an official complaint. Next day, I got the first reply which stated that they could not do anything about this, the only thing that they could offer is to buy a ticket which is more expensive that the one I payed for (which was already more expensive than the one I wanted!), and then they will reimburse me for the previous one. Again, I called the customer support, and the tone of the woman who spoke to me was absolutely outrageous - she was extremely rude and condescending, and she treated me as I was a liar. Since then, I escalated this further with Turkish Airlines, waited 7 days for their official response that I got a few hours ago and which stated the same - no problem with the webpage, period. As I’m sure that this is not true, so now I’ll try alternative ways to raise and find a solution to my problem e.g. customer protection bodies. Anyone had any similar experiences with Turkish Airlines?
nobody answers the the 866-810-7102 number for the damaged luggage. anyone has found the solution?
I had a flight on 20.03.2017 from Roma Fiumicino International Airport to Tbilisi International Airport with one stop in Istanbul Ataturk International Airport. My flight in Roma was supposed to be at 14:30 but due to the strikes in the Airport it was cancelled until 19:00. My next flight(From Istanbul to Tbilisi) was supposed to be at 23:40 and arrival to Tbilisi at 04:55 local time. In the end, I had a flight at 07:00 on 21.03.2017 and waited at the airport the whole night more than 8 hours. I arrived in Tbilisi at 11 o’clock instead of 04:55. I needed to go to Yerevan then by taxi. I booked it for 04:55, so the taxi drived from Yerevan to Tbilisi to pick me up. As there is no Internet connection at Istanbul Ataturk International Airport I had no opportunity to call to the driver to tell that I am late. In the airport no one gave an opportunity for this. The taxi couldn’t wait for so long just because no one knew when our flight will be arranged and no one was answering to this question. At the end I arrived in Tbilisi International Airport at 11 o’clock, took another taxi, paid more than it was supposed and came to Yerevan. Now, I have to pay also for the first taxi, because anyway it did its journey being already booked by me. In the end, I paid double for the taxi from Tbilisi to Yerevan. Not in Istanbul airport, not in Tbilisi airport they gave me information about compensation. They said that it is not possible. Turkish Airlines company does a service and I am a customer, I have my rights, which need to be protected. They even do not answer the emails I am writing.
Worst airport in the world ,staff not speak english some off them verry rude ,,,bad service ,,all about money ,,it was 1 time teavel with turkish airline and will be last I was ill to see doctor they charge me 40 pound visa ,and 50 pound to see doctor in fact i was ill in a plane ?? Luckly it was british docot was in a plane how healped ,,
Worst air pot un the world ,staff not speak english some off them verry rude ,,,bad service ,,all about money ,,it was 1 time teavel with turkish airline and will be ladt
They don't answer emails or letters because they believe some customers are irrelevant. They will reconsider when customers will choose other airlines. Educated customers who are likely to spend more money might consider passing a clear message. Mike : A Great Flight and In-Flight Service but why does the Airline not answer emails or letters
I have a flight return from Kuala Lumpur to London via Istanbul departure 27 March. I want to not take it and I go at the airport in Kuala Lumpur on 20 March today with 3 hours before the flight. There are 20 seats free in the plane leaving at 23:45 (in less than 3 hours since the moment I asked to get on this 20 March flight). Turkish Airlines can choose to let me in the plane (even charge me 100-200 EUR, reasonable) and keep the flight I bought cheap on 27 March available for sale. Being 1 week from now, Turkish airlines can sell it at double price what it sold to me in the first place, so making much more money than what took from selling to me few weeks ago. Instead, Turkish airlines tell me that it costs me 700 EUR to change the ticket (more than if I would just pay on the spot for a new ticket now in the airport to fly in 2 hours). And keeps the seat booked on 27 March instead of trying to make more money on it. I choose to not fly tonight and just wait for 27 March. Turkish Airlines looses few hundreds EUR and gets 1 frustrated client with inflexibility and lack of logic. The frustrated client will go on every forum and write how little Turkish Airlines cares about its loyal customers. This is not only few hundreds EUR lost tonight, but a customer who frequently flies intercontinental flights. Revenue stream lost for following 1-2 years is in the thousands of EUR. Well done Turkish Airlines, unfortunately for you you're not the best airline in Europe. It's a pity, because there are times when it makes sense to be a little bit flexible.
A Great Flight and In-Flight Service but why does the Airline not answer emails or letters
My insurance company/employer requires proof that my flight was definitely delayed or cancelled by Turkish Airlines. Please send proof by email? thank you firstname.lastname@example.org
This is the worst airline ever....complaint has been lodged at the American embassy
Easily the worst Airline I ever travelled with once was enough, never again! lost our luggage, made us purchase Visas to leave transit to collect it but it wasn't there. Found ourselves without our baggage in Turkey with no accommodation, money or forward flight tickets, very scary, were they bothered? They could not care less. We arrived in Istanbul from Nepal 2-hours late missing our flight to Manchester for 6-months they said our flight arrived on time telling us we were a no-show. Once the Authorities got involved they changed their story our delay now became a planed delay and they admit we arrive in Istanbul around 2-hours late. They are truly unbelievable be warned you would not want to be with Turkish Airlines when things go wrong. A very minor complaint was as vegetarians we pre booked veg meals we got one veg meal between the two of us on our whole trip which included 5-flights all with Turkish Airlines and guess what we were told it was our fault, incredible!
thy should spend the money for a better web site instead of paying top dollar for celebraties for stupid commercials. one word to explain their web sit. SUCKS
I travelled to Africa on Turkish Airlines last 10th January 2017 on Turkish Airlines and have a 19hours lay over in Istanbul. When I arrived to Djibouti all my check in luggage did not arrived on flight with me and when I requested to create a PIR report it took me 1 day to generate the report. Until now 14th January the bag is still missing and everything I check with Turkish Airlines. The staff is providing me the same answer reflected on the world tracer system. Its like hopeless cases and I do not think I will use Turkish Airlines ever again..... This airline will be ban from our company.
Instambul Is The worst And most clostrophobic place i Have ever seen. We lost The connecting flight in instambul coming from Manila january 11 th. Nobody could help us At The AirPort . It took us three hours snd running from one place to The other until we could Get our ticket changed. We got to Miami And our luggage Is missing . There was Nobody to talk to At The AirPort. We submit a report online And now... What Is Néxt? Customer Service cero And people really rude. Worst experiencie flying !
I fly fr om Nice to Dehli last week on Friday 6 January with a connection flight in Istanbul , due to wheather condition ,( 10 cm of snow , nothing abnormal in winter !) our flight was cancel , by the time we where inform about the cancelation it was midnight and we where told that the hotel booking system and transfert to an hotel was not working !!! So as thousand of other people we had to sleep on the floor of the airport ! The next day after a three hour line ! We where driven to a dirty hotel of the center of Istanbul , we recieve no information , and had to find by our own , a place to rebook our ticket , it take us 48 hours to flight out of Istanbul , during this time we were not able to get our luggage !! During this two day we recieve no information from the airline , and we were lucky As my wife speak Turkish , I have never seen a so poor management of a crise . I am now in India since five day, and we were told this morning that our luggage was still in Istanbul ! And little cherry on the cake ... As we were waiting to declare our luggage lost , Some employee wh ere having fun in considering our situation ... Apparrenly this situation happens last winter as well , so I really recommend to avoid this airline and this airport as international transfert .
I have booked flight with Turkish airline via Abuja to Stokholm, this morning l am hearing that there is a slight problem with th flight. please confirm any issue , the flight is scheduled for 17th January. 2, Due to this AbujaAirport closure come February, hope it does not have any effete on the airline.
I have been departure from Beirut airport (BEY) on 18/12/2014 to Moscow (VKO) via Istanbul (Ataturk) by turkish airlines I found on the sticker the bag destination is deferent, the bag go to Moscow (SVO) And my destination is (VKO) The employer in Turkish Airline at (BEY) do a mistake when i arrive to Ataturk Airport during my Transit time i been to turkish airline office the employer there say me that they will change bag destination immediately to Moscow (VKO) And they gives me new Bag sticker number and say all will be fine When i arrive to Moscow (VKO) i don't find my bag and i reported in the lost and find office there I get replay around one year ago then nothing information Please help me
I was flying 1st of Jan from IST to LYS. And the flight was diverted to TRN due to fog. This added 8 hours to my arrival (by bus) to Lyon. Arriving at the airport at 1 am is very inconvenient. Am I due any compensation due to this by the airline?
I lost my baggage on 29 th Dec while flying from Dublin to Islamabad via Istanbul. My luggage is missing since then, l followed incidence report process at the airport. So far I haven't heard anything. On the website the recovery time is 24 hours. I am on a short trip and do not even have basics. I am very disappointed in Turkish airline.
I fly from Istanbul in Turkish airline on December 19 to Lahore. I loaded 5 pieces of baggage and got four on next day and still waiting for the 5th one. No idea what will happen to my claim. There are so many bad stuff on TK baggage handling on the net, it is making me crazy, also the link they send me in email, it is not opening and error 404 is coming by every click to see the status of my request.
I have travelled fr om Houston to Abu Dhabi via Istanbul. Turkish airlines did not load my bag from Istanbul. It's been three days since then and bag has not been located yet. It's so unprofessional, they do not reply to my email either. Houston office did apologize by Abu Dhabi office doesn't reply with any info on wh ere is the bag. I came for vacation with two little kids for 2 weeks. Also, I had couple of meetings scheduled with important/ senior people. I had to cancel all. Since can't just go running for clothe shopping. Stranded and helpless in foreign land.
During layover in Istanbul my checked-in luggage has been looted and several items were stolen. I have gone throught a lengthy evaluation process with TA and their final response (in broken google translate english) was "As we mentioned before baggage liability limit on your ticket for the warnings section of the carrier it can be broken ,may be corrupted,electronics and valuable items in question does not take responsibility for." To sum up, they don't take responsibility for anything, don't check in luggage your luggage if you don't wish to be robbed. #turkishairline #worstairlineineurope
USMAN : Good Morning Missing bag on Turkish Airline Bag Tag Number. TK 823907 Please any Update because bag very important for our meeting today also Reference Number. MXP TK 20810 File Creation date 11 Dec Temporary address JUANA DE VEGA 7 A LA CORUNA SPAIN Phone: +34 881 88 85 55 ALSO Other Contact Number is 0019496902089 Mr. Naeem
Good Morning Missing bag on Turkish Airline Bag Tag Number. TK 823907 Please any Update because bag very important for our meeting today
We had a reservation for 3 passengers on Oct 14th from Amsterdam airport to Tirana -Albania , these passengers hold Netherlands travel documents used to travel to European countries before without any visa, 3 hours before the departure and boarding at the airport, Turkish airlines refused to board them and said that they need visa, and said if they want to be boarded they can pay 1000 Euro ( Each), when they complaint they said we cannot do nothing and you have to contact your travel agency, at that time we contacted travel agency and Albanian foreign ministry and they confirmed that there would be no need for visa for these passengers, we also contacted Albanian embassy in Netherlands sending the travel documents and asking for visa and explaining the issue and we were told that there would be no visa needed for these passengers at all, we have been in contact with Turkish airlines since than asking to receive the refund for the tickets and the compensations but so far they just said we cannot refund your payment because these passengers carried Netherlands Travel documents and needed visa!!!, this is the situation after more than one month and we need our payment and about $150.00 as compensation to be paid urgently
I havent yet received my baggage. our destination was from Francisco to Istanbul to kabul. its been six days since our arrival and I contacted my times within this duration to the airport still nothing +ve. I kindly request u to cooperate me in this field. the tag number is TK 710685
Dear Hmeria Ozbek /CARGOTRACKING. Many thanks for your reply. But your reply is not clear. Can you please urgently help for: We disptched 3 cartons under your airway bill no. 235 0682 8452 fr om Pakistan to Lyon Saint Exupery in France. only 2 cartons were dispatched from IST to Lyon saint Exupery France and 1 carton is missing and we are facing heavy problem due to your handling, we are regular exporter from Pakistan to France. Please urgently provide your clear under standing WH ERE IS THE 3RD CARTON of this consignment because this missing 3rd carton pertaining goods value is US$:4000.00 We would be highly appreciate if you please provide us exact status. Await your co-operation feed back. Regards, Maqbool Ahmad. Samira Fabrics Our website address is: www.samirafab.com e-mail address is: email@example.com cell no. 0092 300 7605866