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25 May 2017 SU535
The support team of the Turkish Airlines is one of the most qualified supporting and effecting in the region. The maximum time allowed to response is 10 days according to the domestic procedure set in the Turkish Airlines staffing rules. The ICAO rules and the domestic Federal Republic law requiere a passenger to wait for the responce first prior to the intiation any claim to the official instance (body). If a passenger is able to prove a material or moral damage without the external support, go ahead for free!
24 May 2017 Guest
I purchased a ticket for my wife and daughter through the Turkish Airlines website. I used SOFORT as the payment method. I was transferred to the payment website where I entered my bank details and the payment was successful. Now, upon directing back to the Turkish airlines website, I received no tickets or a booking reference. I got a an error screen. Money is transferred and deducted from my account but no ticket. I called the customer service, they told me no record of my booking. But, the money will be refunded withing 24 to 48 hours. Now 5 days still no money. I got an email asking for my bank info. I replied, then I got an auto response that the email is not in use !! I entered a message through their useless feedback system !! still no feedback or answer. I call they tell me wait we have no information in a very rude and condescending tone. They never acknowledge their mistake or apologise. I am considering my legal options and will start with lodging a formal complain with the consumer centre here in Germany !!
10 May 2017 Guest
The whole airport is a complete joke. I been to many airports over the years and this place is by far the worst place. Your treated like animals off to slauter. Rude staff right across the board.
25 April 2017 Guest
THIS AIRLINE IS HORRIBLE. they don't admit their fault when the flight is delay due to which i got to book other flight at my own. The cutomer care is rude and insane and don't help their customers.
22 April 2017 Sis Owusu
I'm facing a similar situation is there any solution? Guest : Worst airline ever!! Told me my passport was unacceptable and damaged. After lettin me fly on t twice before. Asked for help and they are Appalling. I'm disgusted and need to take this further
20 April 2017 Guest
Worst airline ever!! Told me my passport was unacceptable and damaged. After lettin me fly on t twice before. Asked for help and they are Appalling. I'm disgusted and need to take this further
16 April 2017 Guest
I've purchased a ticket from Turkish Airlines on the 7th of April - but something happened their your system, and I got something else than I've bought. In Turkish Airlines’ online system, I choose two return tickets from London to Bishkek. It departed London on the 28th of May, 17:00, and arrived to Bishkek at 8:45 (29th of May). Instead, after booking, I got a ticket that departs London on the 27th of May, 11:00. This is not what I choose in the online menu, and I checked numerous times the dates and the flights. I also read it out loud as I was in a Skype call with my boyfriend. Also, I purchased the ticket for two people: myself and my boyfriend. His name is Benedek Paskuj. I did check the name for typos and everything - I wrote it down correctly. But after I purchased the ticket, I got a ticket for myself, and someone called Feg Gerreheh. This is absolutely not what I wrote - I have never ever heard this name or knew anyone with this name. Also, this is not a small typo that could have been my mistake - this is a entirely different name from my boyfriend’s name. In addition, again, I've checked numerous times the price of the tickets - it was 628,20 GBP. I filled out everything concerning my bank card, accepted everything, and clicked 'BUY'. After I've done all this, the ticket says that the cost was 711,6 GBP. Again, this is not what I've purchased! I think all of these clearly show that there was something wrong with Turkish Airlines’ webpage or system. I instantly contacted customer support, and filled out an official complaint. Next day, I got the first reply which stated that they could not do anything about this, the only thing that they could offer is to buy a ticket which is more expensive that the one I payed for (which was already more expensive than the one I wanted!), and then they will reimburse me for the previous one. Again, I called the customer support, and the tone of the woman who spoke to me was absolutely outrageous - she was extremely rude and condescending, and she treated me as I was a liar. Since then, I escalated this further with Turkish Airlines, waited 7 days for their official response that I got a few hours ago and which stated the same - no problem with the webpage, period. As I’m sure that this is not true, so now I’ll try alternative ways to raise and find a solution to my problem e.g. customer protection bodies. Anyone had any similar experiences with Turkish Airlines?
05 April 2017 Guest
nobody answers the the 866-810-7102 number for the damaged luggage. anyone has found the solution?
23 March 2017 Guest
I had a flight on 20.03.2017 from Roma Fiumicino International Airport to Tbilisi International Airport with one stop in Istanbul Ataturk International Airport. My flight in Roma was supposed to be at 14:30 but due to the strikes in the Airport it was cancelled until 19:00. My next flight(From Istanbul to Tbilisi) was supposed to be at 23:40 and arrival to Tbilisi at 04:55 local time. In the end, I had a flight at 07:00 on 21.03.2017 and waited at the airport the whole night more than 8 hours. I arrived in Tbilisi at 11 o’clock instead of 04:55. I needed to go to Yerevan then by taxi. I booked it for 04:55, so the taxi drived from Yerevan to Tbilisi to pick me up. As there is no Internet connection at Istanbul Ataturk International Airport I had no opportunity to call to the driver to tell that I am late. In the airport no one gave an opportunity for this. The taxi couldn’t wait for so long just because no one knew when our flight will be arranged and no one was answering to this question. At the end I arrived in Tbilisi International Airport at 11 o’clock, took another taxi, paid more than it was supposed and came to Yerevan. Now, I have to pay also for the first taxi, because anyway it did its journey being already booked by me. In the end, I paid double for the taxi from Tbilisi to Yerevan. Not in Istanbul airport, not in Tbilisi airport they gave me information about compensation. They said that it is not possible. Turkish Airlines company does a service and I am a customer, I have my rights, which need to be protected. They even do not answer the emails I am writing.
22 March 2017 Guest
Worst airport in the world ,staff not speak english some off them verry rude ,,,bad service ,,all about money ,,it was 1 time teavel with turkish airline and will be last I was ill to see doctor they charge me 40 pound visa ,and 50 pound to see doctor in fact i was ill in a plane ?? Luckly it was british docot was in a plane how healped ,,
22 March 2017 Guest
Worst air pot un the world ,staff not speak english some off them verry rude ,,,bad service ,,all about money ,,it was 1 time teavel with turkish airline and will be ladt
20 March 2017 Guest
They don't answer emails or letters because they believe some customers are irrelevant. They will reconsider when customers will choose other airlines. Educated customers who are likely to spend more money might consider passing a clear message. Mike : A Great Flight and In-Flight Service but why does the Airline not answer emails or letters
20 March 2017 Emil
I have a flight return from Kuala Lumpur to London via Istanbul departure 27 March. I want to not take it and I go at the airport in Kuala Lumpur on 20 March today with 3 hours before the flight. There are 20 seats free in the plane leaving at 23:45 (in less than 3 hours since the moment I asked to get on this 20 March flight). Turkish Airlines can choose to let me in the plane (even charge me 100-200 EUR, reasonable) and keep the flight I bought cheap on 27 March available for sale. Being 1 week from now, Turkish airlines can sell it at double price what it sold to me in the first place, so making much more money than what took from selling to me few weeks ago. Instead, Turkish airlines tell me that it costs me 700 EUR to change the ticket (more than if I would just pay on the spot for a new ticket now in the airport to fly in 2 hours). And keeps the seat booked on 27 March instead of trying to make more money on it. I choose to not fly tonight and just wait for 27 March. Turkish Airlines looses few hundreds EUR and gets 1 frustrated client with inflexibility and lack of logic. The frustrated client will go on every forum and write how little Turkish Airlines cares about its loyal customers. This is not only few hundreds EUR lost tonight, but a customer who frequently flies intercontinental flights. Revenue stream lost for following 1-2 years is in the thousands of EUR. Well done Turkish Airlines, unfortunately for you you're not the best airline in Europe. It's a pity, because there are times when it makes sense to be a little bit flexible.
13 March 2017 Mike
A Great Flight and In-Flight Service but why does the Airline not answer emails or letters
12 March 2017 Guest
My insurance company/employer requires proof that my flight was definitely delayed or cancelled by Turkish Airlines. Please send proof by email? thank you firstname.lastname@example.org
03 March 2017 Guest
This is the worst airline ever....complaint has been lodged at the American embassy
22 February 2017 Guest
Easily the worst Airline I ever travelled with once was enough, never again! lost our luggage, made us purchase Visas to leave transit to collect it but it wasn't there. Found ourselves without our baggage in Turkey with no accommodation, money or forward flight tickets, very scary, were they bothered? They could not care less. We arrived in Istanbul from Nepal 2-hours late missing our flight to Manchester for 6-months they said our flight arrived on time telling us we were a no-show. Once the Authorities got involved they changed their story our delay now became a planed delay and they admit we arrive in Istanbul around 2-hours late. They are truly unbelievable be warned you would not want to be with Turkish Airlines when things go wrong. A very minor complaint was as vegetarians we pre booked veg meals we got one veg meal between the two of us on our whole trip which included 5-flights all with Turkish Airlines and guess what we were told it was our fault, incredible!
03 February 2017 Guest
thy should spend the money for a better web site instead of paying top dollar for celebraties for stupid commercials. one word to explain their web sit. SUCKS
14 January 2017 Guest
I travelled to Africa on Turkish Airlines last 10th January 2017 on Turkish Airlines and have a 19hours lay over in Istanbul. When I arrived to Djibouti all my check in luggage did not arrived on flight with me and when I requested to create a PIR report it took me 1 day to generate the report. Until now 14th January the bag is still missing and everything I check with Turkish Airlines. The staff is providing me the same answer reflected on the world tracer system. Its like hopeless cases and I do not think I will use Turkish Airlines ever again..... This airline will be ban from our company.
13 January 2017 Guest
Instambul Is The worst And most clostrophobic place i Have ever seen. We lost The connecting flight in instambul coming from Manila january 11 th. Nobody could help us At The AirPort . It took us three hours snd running from one place to The other until we could Get our ticket changed. We got to Miami And our luggage Is missing . There was Nobody to talk to At The AirPort. We submit a report online And now... What Is Néxt? Customer Service cero And people really rude. Worst experiencie flying !
12 January 2017 Daniel
I fly fr om Nice to Dehli last week on Friday 6 January with a connection flight in Istanbul , due to wheather condition ,( 10 cm of snow , nothing abnormal in winter !) our flight was cancel , by the time we where inform about the cancelation it was midnight and we where told that the hotel booking system and transfert to an hotel was not working !!! So as thousand of other people we had to sleep on the floor of the airport ! The next day after a three hour line ! We where driven to a dirty hotel of the center of Istanbul , we recieve no information , and had to find by our own , a place to rebook our ticket , it take us 48 hours to flight out of Istanbul , during this time we were not able to get our luggage !! During this two day we recieve no information from the airline , and we were lucky As my wife speak Turkish , I have never seen a so poor management of a crise . I am now in India since five day, and we were told this morning that our luggage was still in Istanbul ! And little cherry on the cake ... As we were waiting to declare our luggage lost , Some employee wh ere having fun in considering our situation ... Apparrenly this situation happens last winter as well , so I really recommend to avoid this airline and this airport as international transfert .
10 January 2017 ify
I have booked flight with Turkish airline via Abuja to Stokholm, this morning l am hearing that there is a slight problem with th flight. please confirm any issue , the flight is scheduled for 17th January. 2, Due to this AbujaAirport closure come February, hope it does not have any effete on the airline.
08 January 2017 Muhsen Hussein
I have been departure from Beirut airport (BEY) on 18/12/2014 to Moscow (VKO) via Istanbul (Ataturk) by turkish airlines I found on the sticker the bag destination is deferent, the bag go to Moscow (SVO) And my destination is (VKO) The employer in Turkish Airline at (BEY) do a mistake when i arrive to Ataturk Airport during my Transit time i been to turkish airline office the employer there say me that they will change bag destination immediately to Moscow (VKO) And they gives me new Bag sticker number and say all will be fine When i arrive to Moscow (VKO) i don't find my bag and i reported in the lost and find office there I get replay around one year ago then nothing information Please help me