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Turkish Airlines Discussion

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23 March 2017 Guest

I had a flight on 20.03.2017 from Roma Fiumicino International Airport to Tbilisi International Airport with one stop in Istanbul Ataturk International Airport. My flight in Roma was supposed to be at 14:30 but due to the strikes in the Airport it was cancelled until 19:00. My next flight(From Istanbul to Tbilisi) was supposed to be at 23:40 and arrival to Tbilisi at 04:55 local time. In the end, I had a flight at 07:00 on 21.03.2017 and waited at the airport the whole night more than 8 hours. I arrived in Tbilisi at 11 oclock instead of 04:55. I needed to go to Yerevan then by taxi. I booked it for 04:55, so the taxi drived from Yerevan to Tbilisi to pick me up. As there is no Internet connection at Istanbul Ataturk International Airport I had no opportunity to call to the driver to tell that I am late. In the airport no one gave an opportunity for this. The taxi couldnt wait for so long just because no one knew when our flight will be arranged and no one was answering to this question. At the end I arrived in Tbilisi International Airport at 11 oclock, took another taxi, paid more than it was supposed and came to Yerevan. Now, I have to pay also for the first taxi, because anyway it did its journey being already booked by me. In the end, I paid double for the taxi from Tbilisi to Yerevan. Not in Istanbul airport, not in Tbilisi airport they gave me information about compensation. They said that it is not possible. Turkish Airlines company does a service and I am a customer, I have my rights, which need to be protected. They even do not answer the emails I am writing.

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22 March 2017 Guest

Worst airport in the world ,staff not speak english some off them verry rude ,,,bad service ,,all about money ,,it was 1 time teavel with turkish airline and will be last I was ill to see doctor they charge me 40 pound visa ,and 50 pound to see doctor in fact i was ill in a plane ?? Luckly it was british docot was in a plane how healped ,,

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22 March 2017 Guest

Worst air pot un the world ,staff not speak english some off them verry rude ,,,bad service ,,all about money ,,it was 1 time teavel with turkish airline and will be ladt

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20 March 2017 Guest

They don't answer emails or letters because they believe some customers are irrelevant. They will reconsider when customers will choose other airlines. Educated customers who are likely to spend more money might consider passing a clear message. Mike : A Great Flight and In-Flight Service but why does the Airline not answer emails or letters

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20 March 2017 Emil

I have a flight return from Kuala Lumpur to London via Istanbul departure 27 March. I want to not take it and I go at the airport in Kuala Lumpur on 20 March today with 3 hours before the flight. There are 20 seats free in the plane leaving at 23:45 (in less than 3 hours since the moment I asked to get on this 20 March flight). Turkish Airlines can choose to let me in the plane (even charge me 100-200 EUR, reasonable) and keep the flight I bought cheap on 27 March available for sale. Being 1 week from now, Turkish airlines can sell it at double price what it sold to me in the first place, so making much more money than what took from selling to me few weeks ago. Instead, Turkish airlines tell me that it costs me 700 EUR to change the ticket (more than if I would just pay on the spot for a new ticket now in the airport to fly in 2 hours). And keeps the seat booked on 27 March instead of trying to make more money on it. I choose to not fly tonight and just wait for 27 March. Turkish Airlines looses few hundreds EUR and gets 1 frustrated client with inflexibility and lack of logic. The frustrated client will go on every forum and write how little Turkish Airlines cares about its loyal customers. This is not only few hundreds EUR lost tonight, but a customer who frequently flies intercontinental flights. Revenue stream lost for following 1-2 years is in the thousands of EUR. Well done Turkish Airlines, unfortunately for you you're not the best airline in Europe. It's a pity, because there are times when it makes sense to be a little bit flexible.

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13 March 2017 Mike

A Great Flight and In-Flight Service but why does the Airline not answer emails or letters

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12 March 2017 Guest

My insurance company/employer requires proof that my flight was definitely delayed or cancelled by Turkish Airlines. Please send proof by email? thank you mscasella@hotmail.com

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03 March 2017 Guest

This is the worst airline ever....complaint has been lodged at the American embassy

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22 February 2017 Guest

Easily the worst Airline I ever travelled with once was enough, never again! lost our luggage, made us purchase Visas to leave transit to collect it but it wasn't there. Found ourselves without our baggage in Turkey with no accommodation, money or forward flight tickets, very scary, were they bothered? They could not care less. We arrived in Istanbul from Nepal 2-hours late missing our flight to Manchester for 6-months they said our flight arrived on time telling us we were a no-show. Once the Authorities got involved they changed their story our delay now became a planed delay and they admit we arrive in Istanbul around 2-hours late. They are truly unbelievable be warned you would not want to be with Turkish Airlines when things go wrong. A very minor complaint was as vegetarians we pre booked veg meals we got one veg meal between the two of us on our whole trip which included 5-flights all with Turkish Airlines and guess what we were told it was our fault, incredible!

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03 February 2017 Guest

thy should spend the money for a better web site instead of paying top dollar for celebraties for stupid commercials. one word to explain their web sit. SUCKS

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14 January 2017 Guest

I travelled to Africa on Turkish Airlines last 10th January 2017 on Turkish Airlines and have a 19hours lay over in Istanbul. When I arrived to Djibouti all my check in luggage did not arrived on flight with me and when I requested to create a PIR report it took me 1 day to generate the report. Until now 14th January the bag is still missing and everything I check with Turkish Airlines. The staff is providing me the same answer reflected on the world tracer system. Its like hopeless cases and I do not think I will use Turkish Airlines ever again..... This airline will be ban from our company.

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13 January 2017 Guest

Instambul Is The worst And most clostrophobic place i Have ever seen. We lost The connecting flight in instambul coming from Manila january 11 th. Nobody could help us At The AirPort . It took us three hours snd running from one place to The other until we could Get our ticket changed. We got to Miami And our luggage Is missing . There was Nobody to talk to At The AirPort. We submit a report online And now... What Is Néxt? Customer Service cero And people really rude. Worst experiencie flying !

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12 January 2017 Daniel

I fly fr om Nice to Dehli last week on Friday 6 January with a connection flight in Istanbul , due to wheather condition ,( 10 cm of snow , nothing abnormal in winter !) our flight was cancel , by the time we where inform about the cancelation it was midnight and we where told that the hotel booking system and transfert to an hotel was not working !!! So as thousand of other people we had to sleep on the floor of the airport ! The next day after a three hour line ! We where driven to a dirty hotel of the center of Istanbul , we recieve no information , and had to find by our own , a place to rebook our ticket , it take us 48 hours to flight out of Istanbul , during this time we were not able to get our luggage !! During this two day we recieve no information from the airline , and we were lucky As my wife speak Turkish , I have never seen a so poor management of a crise . I am now in India since five day, and we were told this morning that our luggage was still in Istanbul ! And little cherry on the cake ... As we were waiting to declare our luggage lost , Some employee wh ere having fun in considering our situation ... Apparrenly this situation happens last winter as well , so I really recommend to avoid this airline and this airport as international transfert .

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10 January 2017 ify

I have booked flight with Turkish airline via Abuja to Stokholm, this morning l am hearing that there is a slight problem with th flight. please confirm any issue , the flight is scheduled for 17th January. 2, Due to this AbujaAirport closure come February, hope it does not have any effete on the airline.

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08 January 2017 Muhsen Hussein

I have been departure from Beirut airport (BEY) on 18/12/2014 to Moscow (VKO) via Istanbul (Ataturk) by turkish airlines I found on the sticker the bag destination is deferent, the bag go to Moscow (SVO) And my destination is (VKO) The employer in Turkish Airline at (BEY) do a mistake when i arrive to Ataturk Airport during my Transit time i been to turkish airline office the employer there say me that they will change bag destination immediately to Moscow (VKO) And they gives me new Bag sticker number and say all will be fine When i arrive to Moscow (VKO) i don't find my bag and i reported in the lost and find office there I get replay around one year ago then nothing information Please help me

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05 January 2017 Guest

I was flying 1st of Jan from IST to LYS. And the flight was diverted to TRN due to fog. This added 8 hours to my arrival (by bus) to Lyon. Arriving at the airport at 1 am is very inconvenient. Am I due any compensation due to this by the airline?

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01 January 2017 Guest

I lost my baggage on 29 th Dec while flying from Dublin to Islamabad via Istanbul. My luggage is missing since then, l followed incidence report process at the airport. So far I haven't heard anything. On the website the recovery time is 24 hours. I am on a short trip and do not even have basics. I am very disappointed in Turkish airline.

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27 December 2016 Guest

I fly from Istanbul in Turkish airline on December 19 to Lahore. I loaded 5 pieces of baggage and got four on next day and still waiting for the 5th one. No idea what will happen to my claim. There are so many bad stuff on TK baggage handling on the net, it is making me crazy, also the link they send me in email, it is not opening and error 404 is coming by every click to see the status of my request.

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20 December 2016 GuestHouston

I have travelled fr om Houston to Abu Dhabi via Istanbul. Turkish airlines did not load my bag from Istanbul. It's been three days since then and bag has not been located yet. It's so unprofessional, they do not reply to my email either. Houston office did apologize by Abu Dhabi office doesn't reply with any info on wh ere is the bag. I came for vacation with two little kids for 2 weeks. Also, I had couple of meetings scheduled with important/ senior people. I had to cancel all. Since can't just go running for clothe shopping. Stranded and helpless in foreign land.

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14 December 2016 Guest

During layover in Istanbul my checked-in luggage has been looted and several items were stolen. I have gone throught a lengthy evaluation process with TA and their final response (in broken google translate english) was "As we mentioned before baggage liability limit on your ticket for the warnings section of the carrier it can be broken ,may be corrupted,electronics and valuable items in question does not take responsibility for." To sum up, they don't take responsibility for anything, don't check in luggage your luggage if you don't wish to be robbed. #turkishairline #worstairlineineurope

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13 December 2016 Guest

USMAN : Good Morning Missing bag on Turkish Airline Bag Tag Number. TK 823907 Please any Update because bag very important for our meeting today also Reference Number. MXP TK 20810 File Creation date 11 Dec Temporary address JUANA DE VEGA 7 A LA CORUNA SPAIN Phone:+34 881 88 85 55 ALSO Other Contact Number is 0019496902089 Mr. Naeem

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13 December 2016 USMAN

Good Morning Missing bag on Turkish Airline Bag Tag Number. TK 823907 Please any Update because bag very important for our meeting today

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20 November 2016 Dr. Abraham Melkonian

We had a reservation for 3 passengers on Oct 14th from Amsterdam airport to Tirana -Albania , these passengers hold Netherlands travel documents used to travel to European countries before without any visa, 3 hours before the departure and boarding at the airport, Turkish airlines refused to board them and said that they need visa, and said if they want to be boarded they can pay 1000 Euro ( Each), when they complaint they said we cannot do nothing and you have to contact your travel agency, at that time we contacted travel agency and Albanian foreign ministry and they confirmed that there would be no need for visa for these passengers, we also contacted Albanian embassy in Netherlands sending the travel documents and asking for visa and explaining the issue and we were told that there would be no visa needed for these passengers at all, we have been in contact with Turkish airlines since than asking to receive the refund for the tickets and the compensations but so far they just said we cannot refund your payment because these passengers carried Netherlands Travel documents and needed visa!!!, this is the situation after more than one month and we need our payment and about $150.00 as compensation to be paid urgently

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20 November 2016 Guest

I havent yet received my baggage. our destination was from Francisco to Istanbul to kabul. its been six days since our arrival and I contacted my times within this duration to the airport still nothing +ve. I kindly request u to cooperate me in this field. the tag number is TK 710685

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12 November 2016 Samira Fabrics (Pvt) Ltd, Pakistan

Dear Hmeria Ozbek /CARGOTRACKING. Many thanks for your reply. But your reply is not clear. Can you please urgently help for: We disptched 3 cartons under your airway bill no. 235 0682 8452 fr om Pakistan to Lyon Saint Exupery in France. only 2 cartons were dispatched from IST to Lyon saint Exupery France and 1 carton is missing and we are facing heavy problem due to your handling, we are regular exporter from Pakistan to France. Please urgently provide your clear under standing WH ERE IS THE 3RD CARTON of this consignment because this missing 3rd carton pertaining goods value is US$:4000.00 We would be highly appreciate if you please provide us exact status. Await your co-operation feed back. Regards, Maqbool Ahmad. Samira Fabrics Our website address is: www.samirafab.com e-mail address is: maqbool@samirafab.com cell no. 0092 300 7605866

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29 October 2016 Guest

Turkish Airlines and Istanbul Airport are nasty places, dirty and no concern about health conditions or cleaning. They are rude and without any kind of concern for customers. Try to avoid this airport from now on.

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24 October 2016 Kimberly Nguyen

I travel from Vienna to Houston and Turkish airline lost my luggage. It's been 48 hrs. I have called 817_233_3517 several times without any answer. Does anyone jave the same problem ?

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14 October 2016 Guest

Check in on line what a joke takes about 50 attempts,so infuriating

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14 October 2016 Ionita Dinca

am pregnant in almost 7 month, I fly from Bucharest to istanbul, istanbul-tokyo it was bad weather when i leave from Bucharest windy and rainy almost all flight was turbulence it was kind of stressing, finally i arrived to istanbul take the plane for tokyo, what i want to say is that i was very tired, the plane was full my handbag was kind heavy so i prefer to let it near my foot, the stewardess come to me and said with a tone not so kind that i must put my bag up, i thought she will help me but she didn't so i put it under the chair like usually and she come again tell me same thing, with the same tone not helping at all, soon come another attendat and i ask her to help me with the bag but she said to wait but didn't come back, so i must do it by my self. I was really tired had no power to push the up door(is kind heavy when you open it and close it specialy when you're pregnant in 7 month you feel it more heavy and if you're not tall more worse).It take 2 minute to do that but no one of them didn't want to do it. And one more bad experience with turkish when i leave japan via istanbul i had 5 month pregnancy, i ask the attendat if i can move couse i notice 3 chairs not occupaid, telling me to wait and didn't come back with a answer, and that chair was not occupaid all the flight, i notice when i have to go to bathroom. That's my bad experience and i want it to share it hope no pregnant women have to do with this situation.

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11 October 2016 Guest

Hi, my Nmae are Majok Abraham Mabior from South Sudan and a student under Turkey scholarship this yea. This is my MAJOKABRAHAM MABİOR, 16SS000175; You send me the Reservation email but due to poor internet services here in South Sudan, I missed the dateline but I havr reply the email accordingly.

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10 October 2016 Guest

Has anyone successfully completed the Turkish Arlines APIS information online? I can fill in the passport info, but i dont need a visa as i am just transiting through Istanbul to Seoul. But it keeps asking me to fill in visa info.

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10 October 2016 Guest

Lost baggage reference number ORDTK19160 I just wanted to tell you about my case and my frustration. It have been already 2 weeks that I am trying to find my baggage. I arrived in US on 24 september and since then nothing. I made some calls to the number they provide me and i cant reach anyone (312) 595-0849...already 5 days when i choose lost baggage option they tell me that the box is full and when i contact the operator they tell me that i need to call the lost and found department. I supplied already the list with everything in the baggage and nothing. Is there is someone serious that can act immediately and see what are further actions? I cant believe that such big company is such irresponsible and no one carries...for sure I will never ever fly with them!

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08 October 2016 dorothy hornby

I sent a comp;aint earlier concerning the temp, wirthdrawal of my MIiles & Miles card. I have been wailting for your reply. MY e.mail address is ----- dorothy.hornby@ blueyonder.co.uk. I would like to book a.s.a.p before prices go up regards Dorothy Hornby

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08 October 2016 dorothy hornby

I have been a miles & miles member for 20 years. I have trvalled with Turkish Airlines 5 times in 2016. I am trying to book a flight for February 2017. Unfirtunately my Miles & Smiles card has been temporarilly withdrawn. supposedly becauase I had given a wrrong PIN No. Only on 6th October I have confirmation by e.mail of my new Pin NO. Pease will you help Dorothy Hornby.

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06 October 2016 Guest

chris knibbs : Guest : I am writing a formal complaint against the Turkish Airlines, Riyadh office at Uruba and Olaya with the hope that something may be done to rectify their extremely poor customer service skills and business practices. After months of filing numerous complaints to the head office of Turkish Airlines in order to be refunded for a huge mistake on their part, my wife and I had finally received confirmation that our claim had been accepted and we would be reimbursed. Having to follow up for reimbursement at their local office here in Riyadh was an awful experience to say the least. I had to go into their office three times over a four week period just to receive our reimbursement which had already been approved by the Turkish Airlines Corporate office and I have documented proof of this. Each time I went into the office, instead of being treated like a loyal customer (my wife and I had flown Turkish many times until this experience) I was treated like a burden by the office manager (Sener Taskir) and shown absolutely zero respect. He would talk over me, ignore me, raise his voice to me, curse at me and do all of this in the presence of other customers. This was not just once. This was each and every time that I entered the office and attempted to speak with him regarding my claim. Although I had proof that my claim amount had been approved by his corporate office, he and his staff ignored it and prolonged the reimbursement process for reasons that I can not explain other than pure negligence on their part. After my third visit and finally receiving what was due to us, I kindly asked, Mr. Taskir for a personal business card with his name on it which he refused. This is a manger in a customer service related position being given a simple request by a paying customer and denying that customer their request, forcing me to get his name fr om another employee. I was completely shocked at the utter disrespect and neglect. This outright mistreatment of customers by a manager sets a terrible example for his team in the office and for Turkish Airlines as a whole. This type of behavior by a manager also indeed influences the behavior of his staff as some of them acted extremely unprofessional as well, providing terrible customer service. Turkish Airlines claims to be an award winning airline and number one in Europe. This manager, Sener Taskir, is greatly misrepresenting the Turkish Airlines name and setting up terrible business practices at their Riyadh office. Due to this experience, my family and I will never fly Turkish again and I am sure that there are many more like us. We would like to see something done about this negligence against customers and keep people like Sener Taskir out of customer service related positions wh ere they can grossly misrepresent companies, abuse their managerial power and mistreat customers. I will also be forwarding this complaint to the corporate office of Turkish Airlines Award winning , Number one in Europe Is A JOKE !! Worst ever Airline and Ataturk airport is also the worst ! Rude unhelpful people , who don't care that you're stranded in their airport ( their fault ) Hope you get some satisfaction My friend hasn't !! Good luck Dear Chris, My name is Erol Şenol, General Manager of Riyadh Office, felt so sorry after reading your experience in our office. I appreciate it if you can send your contact details in order to discuss on this case via m email: esenol@thy.com Best Regards.

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